2,278 Customer Reviews over 57 pages
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- Location
- Chesterfield
- Reviewing
- Sky
- Date
- 2018-10-04
- Location
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- Location
- Isle of wight
- Reviewing
- Sky
- Date
- 2018-10-04
- Comments
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Having told sky it was vital to have my number ported from previous supplier as I'm self employed. They cocked it up and did not do this gave me a new number. After conversations with one person who did try to help me my number was lost and not retrievable. I explained the impact and financial loss and the possible loss of new business and all I got was a sorry. No compensation. Rubbish.
- Location
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- Location
- Cheshunt
- Reviewing
- Sky
- Date
- 2018-10-02
- Comments
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Most nights we have no signal and have to use our phones and 4G to get on the internet. Programmes won't even download on the Q boxes. Have had every excuse in the book from Sky. Most of the time they try and blame our devices and say it's nothing to do with them. Customer Service is appalling. I've been told that I've never complained before when I've phoned up numerous times, I've been told that they sent an engineer to my house who came in and did extensive work then been called a liar when I've said this never happened and must be another customer..... thier response- 'perhaps one of your children let them in????' .... We're planning to switch as soon as possible.
- Location
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- Location
- royton
- Reviewing
- Sky
- Date
- 2018-10-01
- Comments
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absolute ridiculous company to have installed! upgraded to sky q and multiroom and was told a specific amount that we would be getting charged to then have an email stating we was being charged double, after already paying installation fees!! rang up to be advised we cant expect to get a month free !!! (not what we was asking), but given we was misinformed in the first place is a joke, was going to cancel and he said we would still ve charged this month and next month even though we hadn't even used it!! asked 2 speak with a manager and was told that no one else was there and that it wasn’t a manager’s priority to deal with something like this !! the customer service i received was unbeleievabley disgusting it was as if the agent couldnt be bothered as he stated he wasn’t supposed to be in today so clearly didn’t want to deal with our query! i am expecting a call back from a manager on Wednesday as i waa told the department was closed until then (rubbish), if i dont receive that then this wont be the last reveiw i write !!!
- Location
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- Location
- Grayshott, Surrey
- Reviewing
- Sky
- Date
- 2018-09-30
- Comments
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Just awful. We were promised lightning fast fibre but got copper wires and slow internet. Customer care tried to deal with the matter with reams of text messages - bizarre. OFCOM needs to investigate this circus.
- Location
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- Location
- Hither Green, London
- Reviewing
- Sky
- Date
- 2018-09-28
- Comments
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Their customer services are among the best I've used which is one of the reasons I've stayed with them over the years, but the broadband speeds in our area are rubbish. I am supposed to get up to 24MB and my latest speed test shows I get around 4.
- Location
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- Location
- Surrey
- Reviewing
- Sky
- Date
- 2018-09-24
- Location
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- Location
- Cambridgeshire
- Reviewing
- Sky
- Date
- 2018-09-21
- Comments
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First the good points. With the exception of one breakdown for 5 days at the very beginning of my contract, my internet has worked solidly for months.
That's the end of the good points. The speed is nothing close to what they told me it would be. It is the slowest broadband I have ever had out of every available provider in the UK.
As for customer service; Sky are, the most complicated, ambiguous, greedy, arbitrary company I have ever dealt with in my life. The customer service advisors make it up as they go along, and after 20 years of being an on off customer, I must have spoken to around 200 different advisors, (usually regarding billing issues. Oh yes, check your bills as the price is never the price with Sky, the quote is never what you pay, they refuse to honour their deals and make cancelling an expensive nightmare)I have never once been told the same thing twice.
Sky have one single objective; taking as much money from as many people as they possibly can. Please avoid this greedy corporation, unless you enoy having unagreed amounts of money taken from your bank account, as they make paying in any other way impossible. They are obsessed with direct debits, and I know why. It's because they want to control how much they take.
I have never had a problem with any other provider and always kept up to date, and even ahead with my bills. Skys greedy protocol, their insistence on the dd form of payment have made this impossible. So I am in the dreaded cycle of having my services restricted every month. When this happens and you call them, there is NO option to speak to a human being. You are greeted by a cheerful robot saying "before you can speak to an advisor, all you need to do is clear the outstanding amount". If this "outstanding amount" is the issue you are calling about, good luck. Because you can NOT speak to anyone about it. To say it's infuriating is an understatement. Please avoid this disgusting, money obsessed company for the sake of your sanity.
- Location
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- Location
- Leeds
- Reviewing
- Sky
- Date
- 2018-09-20
- Location
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- Location
- Leicester
- Reviewing
- Sky
- Date
- 2018-09-20
- Location
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- Location
- Leeds
- Reviewing
- Sky
- Date
- 2018-09-20
- Comments
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Sky is the worst internet provider i ever had. The internet drops all the time, the speed is horrendous. Can't wait to be over with them soon.
- Location
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- Location
- Leicester
- Reviewing
- Sky
- Date
- 2018-09-18
- Location
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- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2018-09-14
- Comments
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Sky has gone down the pan. Rejoined after 18 months and found the reliability is horrendous! I have a year left on the contract and will never go back to sky. You just get fobbed off by customer services. I thought virgin was bad but they're far better than sky when dealing with broadband!
Broadband continually drops out!
- Location
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- Location
- Sandwell
- Reviewing
- Sky
- Date
- 2018-09-14
- Comments
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My sky installation so far
Is taking 36 days. They are a joke. Open reach are saying they are waiting for sky engineer and vice versa. They are a joke. I have had no phone or broadband for nearly a month and a half. Stay away from these pirates. They are lazy and the customer service answering process drives you mad you want to hang up which is what they probably want. For your own sanity stay away from sky
- Location
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- Location
- Southend on sea
- Reviewing
- Sky
- Date
- 2018-09-12
- Comments
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Beware of sky. The first 6 months of my 18 month contract they kept getting my bill wrong. Always overcharging never under charged. I phoned to cancel last month as my contract was finishing. They never disconnected services and I now have to pay an extra month which is when it was due to increase. If they don't disconnect next month they can sue me.each time I talk to sky agent I get different answer. Incident ly when they first installed they put my landline and broadband in the wrong address so had to wait another month with no telephone and broadband which they charged for. Please people avoid this company like the plague
- Location
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- Location
- Aberdeen
- Reviewing
- Sky
- Date
- 2018-09-11
- Location
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- Location
- Nottingham
- Reviewing
- Sky
- Date
- 2018-09-10
- Comments
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BEWARE OF THIS COMPANY - in the middle of July I agreed to switch to Sky from BT as they were proposing a minimum broadband speed of 55 Mbps which was more than I was getting at BT (50Mbps-ish). I agreed to do so and agreed to sign for 18 months for a whole package that included TV, calls and Broadband.
I was told the activation day was 23 July - a date when I was already on my holiday. I called them and I was told I shouldn't worry, as the engineer will switch everything on his own so I won't even need to be in. I also told them I will only be back at the end of August. They told me OK, I should just allow some fluctuation of the speed in the first 10 days after I start using the internet.
When we came back and started using the broadband we noticed the speed is always between 44 and 49 Mbps, which is lower than the one we had at BT and much lower than the guaranteed 55 Mbps. I waited more than 2 weeks, but it did not get any better, so I decided to reach out to Sky. Almost a week passed and their Live chat was always busy, no matter when I tried to contact them. So I decided to contact them via FB message today... it is now 5 hours later, and the best their advisor was able to tell me on the chat is to take a picture of my telephone socket where my Sky Hub is connected to...
So I also called them via phone - that suddenly disconnected after 5 minutes when I explained my problem.
But I am feisty and now raging, so called them again. The advisor on the phone was very helpful.... but after 2 hours on the phone I was told that despite the fact that I am using online billing and I got all the notifications about the switch online, they sent me a paper letter via post stating the minimum speed they can guarantee is 40 Mbps (!) despite the 55 Mbps I can still see on my account and I only had 14 days after the date of my activation to raise a complaint...
So currently I am stuck with a terrible Sky Broadband and TV I am not even watching for 16+ more months, as unfortunately I am not able to do anything as - according to Sky - they have done EVERYTHING LEGALLY to provide the service to me and to INFORM me that they are not able to guarantee the minimum of 55 Mbps.
At the end of the phone call I was told they MIGHT be able to waive the minimum term on the BROADBAND - which I would be glad to accept, but as I told earlier, I bought a package consisting of 3 products...
So despite the fact I wanted to cancel Sky TV back in July I agreed to a minimum term for a package that was supposed to deliver a minimum broadband speed of 55 Mbps (average of 63 Mbps - according to their website) that I am not getting, but they are at least waiving the minimum term for one of the products, so I still have 16+ months to pay for the TV package that I am not watching.
All in all, only sign up with Sky and accept a minimum term if:
-you are able to actually test their services in the first 14 days of their service, otherwise you are stuck with a terrible service
-you are ready to read every word of their letters sent via post twice to make sure you are not getting much less for your money than you are supposed to
-you are happy with a guaranteed minimum of 40 Mbps instead of a (supposedly) guaranteed minimum of 55 Mbps (average of 63 Mbps - in your dreams!)
-you are happy to pay for a service you are NOT getting
-you are happy to pay for a whole package for the minimum term, regardless of the quality of their service
-you are happy to spend a whole day trying to reach them and find a solution for your problem
-you are happy to get a half-solution for your problem, which is supposedly the best they could offer as a compensation for their own lies.
- Location
-
- Location
- Worcester
- Reviewing
- Sky
- Date
- 2018-09-06
- Comments
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Tried to join today after having trouble joining plusnet! I checked out a deal online and called them as i would rather speak to a real person and obviously dont have broadband at my address (hence getting set up with sky broadband). I got to the end of the call and was told to get the full package i want i would have to do my order online, i was given no other choice. I went online and placed my order, they said they were going to charge my card £25, turns out they actually charged £45 pounds and assumed we needed a new phone line fitted at this address costing £20 to send an engineer out to do it. Called Sky and told them what had happened, they refused to refund the £20 although we did not need the service, and suggested we cancel our order with sky to get a full refund and then start again. I took their advice and cancelled. Later on that evening i tried to join a different broadband provider, only to be told that i would not be able to join any other provider because i have a pending cancellation and sky have hold of my line for another week! Appalling customer service and theives. Easy for these companies to take your money near impossible to get it back. STAY AWAY FROM SKY.
- Location
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- Location
- Flintshire, North Wales
- Reviewing
- Sky
- Date
- 2018-09-04
- Comments
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Sky broadband the worst I have ever experienced , considering we pay for sky fibre MAX! On a daily basis we have internet issues, i would call to complain and they weren’t very helpful of the matter, told me I would need to call and log complaints every time the issue happened - who has time to call sky everyday? Not me! As I was in a contract I had to live with the issues for 12 months, technical telephone support couldn’t help, told me I’d be charged for an engineer to visit?! So in the end I would use the 4G on my mobile as it was quicker!! I live in an average size house but the WiFi doesn’t reach the back bedroom so tried to sell me a WiFi booster!! Everyone I know who has or had sky have or had issues. I would NOT recommend at all!
- Location
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- Location
- Basildon
- Reviewing
- Sky
- Date
- 2018-09-03
- Comments
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Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working
- Location
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- Location
- Basildon
- Reviewing
- Sky
- Date
- 2018-09-03
- Comments
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Had Sky Broadband for 11 months so far completely dissatisfied breaks down at least once a day signal weak I've now got extra data on my phone because I can't rely on the broadband today working
- Location
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- Location
- Kent
- Reviewing
- Sky
- Date
- 2018-09-03
- Comments
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For a couple of days now I have been trying to push them for a refund of a balance in credit after cancelling their services. There are only 2 contact options available: fb messenger and a phone number. WAITING TIME ON FB : 70 minutes!!!!!!!!! When trying to call them, I am constantly getting a message about the staff being in training and the waiting time over 30 min!!! THEIR CUSTOMER SERVICE DOES NOT EXSIST!
- Location
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- Location
- Uk
- Reviewing
- Sky
- Date
- 2018-09-02
- Comments
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I could almost be forgiving in this review if I was willing to stoop as low as this company has.
Customer service comes in handy when you want some unfathomable under-trained scab of a human being patronising you asking things like “is it definitely turned on?”. No sir, I completely had no idea about that one, thanks bob. Now these are supposed to be the people you go to for help, but when they sense stress in your voice that was brought on by the problem you need them to fix, they get defensive and hang up or they will argue with you. Now I don’t know if that’s just how they treat all their young customers but you really can sense these guys hit rock bottom and fell right through the ****.
The guys they employ to install the router are just as bad, the first guy came and shoved it in my hall with the wires running across the whole hallway as the only other plug in the hall was at the opposite end. The second guy who came out to fix it drilled a hole in the wall in my spare room instead of installing it in my living room where it could possibly have a better chance of working at all.
They occasionally drop huge bills on you for whatever reason they decide, and they take money out of your bank account at random dates (this can really **** some people over)
Anyone I have ever met that works for this **** stain of a company has been mentally unable to communicate in any empathetic or even competent way or is in their mid 30’s still living with their parents.
The broadband being 11mbps in comparison to virgin going up into the 300’s really shows that they’ll sell anything regardless of the quality that is out their that they should be trying to compete with.
Long story short, these guys and anyone associated with these guys are moralless, empty people that just want your money. They don’t give a **** about what there selling, I’d be stunned if they even ******* know.
In summary, don’t go near sky, they’re a total joke and should have ran out of business years ago
- Location
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- Location
- Newcastle Upon Tyne
- Reviewing
- Sky
- Date
- 2018-09-02
- Comments
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Very difficult to get through to CS using their "live chat" facility. Phone team unable to offer any real deals. Lure in with great deals then more than double after deal ends. Broadband with sky feels congested during the evening.
The difference in deals for new customers and old is really terrible. If you have a choice of signing up with a provider that doesn't more than double the prices after their deal ends and has good customer service track records - go for that!!
- Location
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- Location
- Edgware
- Reviewing
- Sky
- Date
- 2018-08-30
- Comments
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Supposed to have fibre broadband. Granted its not anywhere near as fast as virgin or BT but I wouldn't care if the internet didn't keep cutting out!!
- Location
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- Location
- Pembrokeshire
- Reviewing
- Sky
- Date
- 2018-08-30
- Comments
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Sky Broadband Is Absolute Rubbish, Internet Keeps Disconnecting saying to open browser when open comes up with trouble shooting and that's aload of rubbish also as it don't fix nothing, if it only happans once in a blue moon I wouldn't care, buts it happans all the time!! Would like this resolved or I will be moving to someone else for Broadband and TV!! And make sure none of my friends and family ever sign up to sky and if they're with sky I will be advising them to leave and go else where, many thanks Steve.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-08-29
- Location
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- Location
- Oldham
- Reviewing
- Sky
- Date
- 2018-08-28
- Comments
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Constant cuts with the broadband late in the evening early hours,good customer service
- Location
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- Location
- Rochester
- Reviewing
- Sky
- Date
- 2018-08-28
- Comments
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Switched to sky for mobile and broadband, mobile took 3 days to switch /port my number and had cheak to charge me for late payment when each service debits on different days, then when engineer came to install broadband he assaulted me and I never been more disgusted with any provider and not even an apology, up to you but I can safely say they treat customers disgusting and charge you extra for that service
- Location
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- Location
- Abergavenny
- Reviewing
- Sky
- Date
- 2018-08-27
- Location
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- Location
- LythamStAnnes
- Reviewing
- Sky
- Date
- 2018-08-26
- Comments
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Just had faster fibre installed for £25 a month for 18 months and up to now everything went smoothly from ordering to job done. Can't fault speed as I am getting 39 mps at all times so at the moment I can say that I am happy with Sky
- Location
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- Location
- Llanddaniel
- Reviewing
- Sky
- Date
- 2018-08-24
- Comments
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Writing this review as I have had just about enough of sky. I was told we would have superfast when I signed up but I am currently looking at my spotify which says 'can't search while offline' but I'm not offline!! I am literally right by the hub. Rubbish for just about everything except on rare occasions and if you're a gamer don't even think about it. You won't be able to stream, you'll have serious lag and a download time of around 8 hours for new games. Thanks sky!
- Location
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- Location
- Cheshire
- Reviewing
- Sky
- Date
- 2018-08-23
- Location
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- Location
- West brom
- Reviewing
- Sky
- Date
- 2018-08-22
- Comments
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Just switched to faster speed after a year of 3mps and been told it was the fastest I can get and now they tell me I can have 48mps so I got it changed over and they done it without changing anything.why couldn't they provide me with the right speed in my first contract. Now they are providing me with less than half the speed they said they could privide. Not having another year of lies
- Location
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- Location
- Cardiff East
- Reviewing
- Sky
- Date
- 2018-08-21
- Comments
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Considering that Sky has an 11MBPS average speed in our area, we are extremely disappointed to only be getting 3.5MBPS especially in this age of technology, for a package that is "up to 24MBPS" it is suprising to see such inferior connectivity in the city. We are currently seeking alternative companies + speeds.
- Location
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- Location
- Wirral
- Reviewing
- Sky
- Date
- 2018-08-20
- Comments
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Have been with sky for well over 10 years and the speed to be fair hasn't been too bad. That said, the reliability of the connection is terrible. Iv'e only really experienced how bad it is over the last few months. Connection always dropping and customer services asking what antivirus software I use.. Really!!! Sky should be ashamed of how they try to make out its the user end when we all know full well its their end. Sky used to be a really reliable service but like everything nowadays.. greed greed greed. AVOID
- Location
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- Location
- North Yorkshire
- Reviewing
- Sky
- Date
- 2018-08-18
- Comments
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Just upgraded to sky broadband to replace over expensive EE. Wish I’d stayed with EE. Setup is tricky and customer support although patient and helpful could not fix the unusual behaviours of my Win10 machine. iPad works better but signal constantly drops. Avoid.
- Location
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- Location
- North Devon
- Reviewing
- Sky
- Date
- 2018-08-16
- Comments
-
No issue with initial communication and setup. However, the signal drops out constantly . I have checked hub/followed guidance etc. But I guess I’m learning you get what you pay for. I wish I’d never left BT. It was pricey but ultra reliable and never lost signal in 6 years. I can’t even get the app to work. Can’t wait for my contract to be over and move providers. So disappointing- no number to ring them on any paperwork or emails.
- Location
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- Location
- Sheffield
- Reviewing
- Sky
- Date
- 2018-08-15
- Comments
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I have been with Sky fibre since December
2017 speed should be 38 only get 17 to 27
and drops in and out.Upload speed .6
- Location
-
- Location
- Long Eatom
- Reviewing
- Sky
- Date
- 2018-08-12
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.