2,278 Customer Reviews over 57 pages
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-04-09
- Comments
-
Broadband has had issues and I am stuck with ADSL. WATCH OUT FOR HIDDEN CHARGES. Sky seem to have a habit of 'giving' you free services that you may or may not need and then introducing charges for them without telling you. If you do sign up with Sky you should CHECK YOUR ONLINE BILL MONTHLY in case they are ripping you off! (I got stung for £4 a month hidden fees that I do not benefit from).
- Location
-
- Location
- Kent
- Reviewing
- Sky
- Date
- 2018-04-08
- Comments
-
The worst network I have ever been on constantly down, connection strong enough for a phone and half the time not even that. Consoles are unplayable, PCs are unusable. The absolute worst of the worst, nothing compared to the speeds others get in the area on different network. Avoid like the plague, has caused endless grief and hassle since day one.
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2018-04-08
- Comments
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Been with Sky for a year on the back of their £18.99 broadband deals. Router arrived promptly, engineer arrived and installed the line as and when it was advised he would. No issues there.
The router's a bit weak, not giving great signal, and it does drop out a few times here and there but on the whole it's been relatively reliable, if not the fastest - average speeds are around the 5-6mbps mark.
Of course now I want to switch to a cheaper deal I'll have to do battle with the customer service team to actually cancel my contract instead of fobbing me off with trying to get me to stay and pay through the nose for bang-average broadband - can't wait.
- Location
-
- Location
- West Midlands
- Reviewing
- Sky
- Date
- 2018-04-05
- Comments
-
The level of customer service is just appalling. First - on the website you actually get the impression you can manage or cancel package on line. This is not true. The best you will get on line is yet another agent (talking to number 4 already) who will do everything to get you worse deal. I was actually offerred broadband for nearly 40 for the package that on the same day was for 25 (that already says it all). My number 4 agent is currently arguing with me whether or not I will get satisfactory service with nowtv. I have spend last 1hr 45 minutes asking lady every 10 mins (basically after each of valuable points she made) to just cancel and I am on my wits end.
To add to this when you phone them they will first take you through all automated security questions to tell you after 10 mins that they, in fact are unavailable.
The lady said she will actually process my cancellation but of course there are other offers they currently have. Which mobile network I am with, she is asking. 1 hour 50 mins at the moment
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2018-04-04
- Comments
-
Definitely the worst broadband we ever had! Had a deal for a year then when it ended started paying £36! Called to buy another deal and was spoken to in such a rude manner, worst costumer service I have ever experienced. After I called again they lowered my bill to £20 and somehow it went up again to £30! We can't even get internet in all areas of our flat, not a big flat! We finally decided to change, started getting calls from them and magically we can't seem to use our internet, so decided to test it and were getting 1mbps!!!
Piece of crap company, will never go back to them and will write as many reviews as necessary to ease my angry and tricked self!
- Location
-
- Location
- Northampton
- Reviewing
- Sky
- Date
- 2018-04-04
- Comments
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I have had broadband with Sky for 10 months. During this time my internet has stopped working several times and Sky have been unable to resolve this. It is currently working fine though.
The reason that I am leaving Sky for good is because they took a higher direct debit than contracted. When I rang to inform them they were unable to resolve the issue as the manager wasn't there. 4 days later I had a voicemail telling me that my contract would be extended for 2 months at the reduced price to compensate for my overbilling. This assumes I would have stayed with them once the reduced price period ends. I called again and asked for a refund. They said the only thing they could do was not bill me for two months. As a result I lost interest on my bank account as I need two DD's to be taken. I rang up a third time and was finally given a refund. I can not trust Sky not to steal my money as this was an error that should have been rectified immediately, not taking my money and keeping it for months.
- Location
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- Location
- Lincs
- Reviewing
- Sky
- Date
- 2018-04-04
- Comments
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Appalling broadband and phone service…
Appalling broadband and phone service with what must be the most incompetent customer service ever. Despite raking in millions from what they clearly perceive as mug punter customers they seem to have recently decided (2018) they no longer need to provide proper English help and have clearly decided that using cut and paste zombies from the planet zorg might earn them even more money. My phone service packed up (ergo no phone) and my broadband disconnecting 10x an hour (simple job...BT engineer redoes a dodgy joint up a pole, sorted) but not for sky...15 times the zombies said I should phone sky to request help despite having no phone. I then borrowed a friends mobile and the automated system was impenetrable. It finally asked if I fancied going around in circles by sms. I said NO and it immediately hung up and started spamming my friends number with daft sms messages going right back to square one!!!!!! they clearly don't give a jot for customers so I took my business elsewhere.
- Location
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- Location
- East Sussex
- Reviewing
- Sky
- Date
- 2018-04-03
- Comments
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Just been told by sky that my broadband speed is ok!
its supposed to be up to 17Mbs. THEIR test shows it at 1Mbs and they tell me this is good!? Huh
Elsewere tells me it's only 0.5Mbs.
Also tried to find out what the guaranteed minimum is supposed to be, but do they show that info anywhere?
I just feel like I'm being mugged off now
- Location
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- Location
- East Sussex
- Reviewing
- Sky
- Date
- 2018-04-03
- Comments
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Customer service apparently pleasant and helpful at times of complaint or enquiry and service improves for short while then reverts back to rubbish speed. I suspect someone somewhere is deliberately restricting my bandwidth to force me to upgrade
- Location
-
- Location
- Reigate
- Reviewing
- Sky
- Date
- 2018-04-01
- Comments
-
Absolute rubbish apart from one or two genuinely kind people on the telephone. Much better and cheaper alternatives. As for the sky engineers words can't describe how poor the service was.
- Location
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- Location
- Peterborough
- Reviewing
- Sky
- Date
- 2018-04-01
- Comments
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have Been with SKY now for 13 years and my troubleS started with them mostly around 2 1/2 years ago and have been ongoing ever since PROBLEM AFTER PROBLEM
I have taken time off work which are unpaid holidays which meant I lost around £150 in wages sitting around waiting for engineers who either couldn’t fix it or were the wrong type of engineer or the engineer never actually needed access to the property so I lost money to sit at home staring at a brick wall
I have been called a liar by them and when I told him to go back and listen to the recordings they make of our calls to prove I wasn’t a liar he change the subject
Customer Service is rude but I’m not sure I can say it’s the persons fault or SKY’s training as I’ve seen another website where a lot of people who used to work for sky have commented on how they are trained to treat/handle customers and this is one of the reason they claim they left working for SKY.
I went to the ombudsman who didn’t seem to give a damn and issued sky a letter to give me a fraction of the money I had lost. I’m now tied into a contract until the 21st of December 2018 and I have a countdown timer on my iphone for that day and one month before I’ll be calling them and cancelling everything with a months notice... my broadband and phone will be with a different company and I’ll be going on Freesat and NOW TV to get whatever I need for viewing pleasure and rather than paying £50 a month for basic tv and regular non fibre broadband (Which only provides a max of 1.5mbph) and phone I will be paying £28 for the exact same tv but with fibre broadband incl phone... no brainier in my opinion...
SKY are a rip-off Company that would step on the vulnerable and sick just to get a penny as I have experienced first hand, they have added stuff to my account telling me it was £1 special deal and if I didn’t want it anymore I could cancel and go back to my original contract plan HOWEVER when I wanted to cancel this £1 special deal and go back to my original plan the plan no longer exists (they never told me they were going to be removing this plan) so I am now paying far more than I ever was
They are liars and a rip-off, they persuade people to do things and then change their plan/contract while people are trying out a special deal... it’s unfair and unprofessional and that is why after 13 years of being with SKY I am leaving and I am never going back to SKY and I will tell everyone I know to leave as well. 8 months and 20 days and counting... I can’t wait to leave I will celebrate with champagne that day
- Location
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- Location
- Avoid sky
- Reviewing
- Sky
- Date
- 2018-03-31
- Comments
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Totally waist the money doing cheating to all customers
Say something doing something first they give you cheap contract then they forced to take you money whenever they want bad experience with sky awaiting for finish contract then bye bye.
- Location
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- Location
- High Wycombe
- Reviewing
- Sky
- Date
- 2018-03-28
- Comments
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It’s fine while it’s working but customer service is execrable. I lost my phone line 2 days ago and was involved in an interminable exchange of texts asking me to upload photos, dismantle the connection box and heaven knows what else with periods of half an hour or so each time they needed to reply. Took 3 and a half hours before they booked an engineer call. Now my broadband is down and I’m having a repeat of the experience. Life is too short to use sky phone and broadband!
- Location
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- Location
- Liverpool
- Reviewing
- Sky
- Date
- 2018-03-27
- Location
-
- Location
- Brentwood
- Reviewing
- Sky
- Date
- 2018-03-25
- Comments
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Sky q box broadband - worst, unreliable service possible. Once you have multiple devices connected to it, you will have sudden loss of connectivity! Very disappointed!
- Location
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- Location
- little lever bolton lancashire
- Reviewing
- Sky
- Date
- 2018-03-24
- Comments
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no sky fibre at my post code and not for the foreseeable future ( comment by openreach ) my broadband speed now 0.68 mbs will not run my "Q box".
- Location
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- Location
- Newcastle
- Reviewing
- Sky
- Date
- 2018-03-23
- Comments
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Dont go with Sky . BY give better service and customer care
- Location
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- Location
- Coventry
- Reviewing
- Sky
- Date
- 2018-03-22
- Comments
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Sold on a promise. Delivered on an empty promise. The reliability of this new sky system is disgraceful. If I performed this bad for my clients I would expect to be sacked. Appalling reliability but I am sure it won’t be sky fault. Let’s face it it is always someone else’s responsibility these days....
- Location
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- Location
- Marlow
- Reviewing
- Sky
- Date
- 2018-03-21
- Comments
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I am most impressed with Mickey from OpenReach who sorted out a mess today 21 March done by another engineer (not OpenReach)
He was dedicated coming twice (it getting late the first day) and sorted everything my wife were expecting
Tony
- Location
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- Location
- Kirkham
- Reviewing
- Sky
- Date
- 2018-03-18
- Comments
-
The worst customer service I’ve ever come across! Happy to take your money but don’t like rectifying problems! Tried to tell me I would have to pay £60 for an engineer to come out and look at my NEW sky dish that was only fitted 3 months previous that we where having problems with! Advisor was very unhelpful and kept saying it was my box when I proved it wasn’t! Made a formal complaint and asked for the call to be listened to, a complaints handler phoned me back a week later, admitted that the original call handler had been in the wrong and rude, I escalated it, was told someone would phone me back only for me to call a them back a MONTH later and be told they’d closed the complaint, didn’t even bother to tell me! If I wasn’t in contract I would leave! As soon as my contract is up I’m off to another supplier
- Location
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- Location
- North Herts
- Reviewing
- Sky
- Date
- 2018-03-16
- Comments
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Coverage on this router is pathetic. Customer service isn't good either. Tried to keep us for 2 yrs but we decided to change provider in the end. Took international 500 min calls free per month but when we need to ring, no connection. Totally wasted money and time on this service.
- Location
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- Location
- ilford
- Reviewing
- Sky
- Date
- 2018-03-11
- Comments
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Speed Drops in between almost no connection for 1 day. Customer service is pathetic, online chat done respond for few hours and called different person in a day for new plan each gave different price for same plan no consistency. Speed is ok not very good.
- Location
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- Location
- Slough
- Reviewing
- Sky
- Date
- 2018-03-11
- Comments
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AVOID!
Go with somebody else, pay 10 pounds more and get a great internet!
Terrible broadband. Keeps stuttering and the speed is terrible.
They look cheap but cheap is not what you want.
- Location
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- Location
- Paisley
- Reviewing
- Sky
- Date
- 2018-03-11
- Comments
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We had sky q installation last year but was installation was installed wrong we were only getting 1% instead of 20% so the engineer told us so for a year we paid it for a full year but when we made a complete we were told that it was not there fault so we have given them 31 days notice
- Location
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- Location
- Rochester
- Reviewing
- Sky
- Date
- 2018-03-11
- Comments
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I chose sky on the price... however, six weeks in and they have already increased the price I pay.....am disgusted have they no shame.....
- Location
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- Location
- Eastbourne
- Reviewing
- Sky
- Date
- 2018-03-10
- Comments
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Our Sky broadband is horrendous! The connection drops multiple times a day and when it can be bothered to work it's painstakingly slow. Reporting the issue, switching boxes and adding a microfilter has done nothing. When my Dad attempted to fix the problem about a year ago he was coerced by a pushy salesman to lock in to the contract for another 18 months or he was told they couldn't send an engineer out (who was no help at all). The packages seem reasonable but they're hugely unreliable and everyone else I know whose internet is provided by them hates theirs too.
- Location
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- Location
- Felpham, west sussex
- Reviewing
- Sky
- Date
- 2018-03-09
- Comments
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It's a complete nightmare. Arranged to swap to Sky Q. The engineer could not install because the broadband speed was below five.
- Location
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- Location
- Bournemouth
- Reviewing
- Sky
- Date
- 2018-03-09
- Comments
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Joined in January 18. Was suggested my speed would be 15mbps.
My actual speed is 4.5mbps. The line drops out regularly and after 6 weeks the price has increased by £1.25 per month.
Need I say more...avoid sky broadband. It may seem cheap but it most definitely is NOT worth it.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-03-08
- Comments
-
Ok. It almost never cut off which is good. However, everythinf else about sky is dog crap. With broadband speeds peaking at 1mbps, the website lying that its 5, at prices where with virgin, you can get 200mbps for a bit more, and gaining customer support through live chat is borderline a miracle, we'll be switching our IPS VERY SOON.
NOT recommended. I wouldn't take sky if it PAYED me.
- Location
-
- Location
- Isle of Wight
- Reviewing
- Sky
- Date
- 2018-03-07
- Comments
-
I have been with Sky for three months. Unimpressed that the billing failed to give the advertised price/discount on the second month and this did take three calls to sort out and a day of waiting.
However - all has been sorted and the broadband service has been consistently high speed and stable. The router isn't brilliant but that is of Zero consequence as my setup does not require it (Devolo wireless power line).
The one irritating thing Sky did last week was to increase their call prices mid-contract. I despise this manoeuvre and so went to leave them under the 30-day option. However after trying to move to an appalling provider I have stayed now with Sky.
Why? - It makes such a difference being able to speak to somebody in the UK. Not worth £4 a month saving to lose language.
- Location
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- Location
- Middlewich
- Reviewing
- Sky
- Date
- 2018-03-07
- Comments
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AVOID SKY AT ALL COSTS.
The WiFi would cut off a few times a day and you could t connect more than 2 devices without it’s going snails pace.
They charge us £1300.00 all in all for a year of tv and broad band? ...... obviously not worth it.
Then you get through to a sky agent that’s supposed to help you.. turns out to be a right arrogant and cocky so and so.
Sky need to sort their customer service.
Do not use!!
- Location
-
- Location
- Portsmouth
- Reviewing
- Sky
- Date
- 2018-03-07
- Comments
-
First of all, I'm not that far from my local exchange cabinet, so I get 41 MB every single time I test my line. However, the customer service side of things isn't great, in fact it's utterly disgusting to say the least. When you have a problem with your bill (mine in this case) and you explain to them in detail exactly what the issue is, they start to over-talk me like I'm some kid who doesn't get what they're trying to tell me, it's like school all over again but with such a rude and insecure attitude inflicted upon me for no reason whatsoever, just because I mentioned I couldn't afford the TV package I was paying for during the duration of my contract, which apparently was £127 to get out of it, which I was willing to pay until they mentioned they'd wave off (in a rude tone) the termination charge on the grounds that I'd be no longer entitled to Sky TV services ever again except for Broadband and Phone, which is absurd, because I was willing to pay the exit fee anyway. Bare in mind, all this was said and done in the "Customer Priority department" which apparently deals with "Abusive customers". All's I can say is, avoid if you're looking for exceptional customer service, for example Plusnet.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-03-05
- Comments
-
Sky is the worst company I be ever dealt with
I wish I can give them 0 for everything.
I’m not happy with anything at all even customer service is really bad. Overall I don’t recommend to anybody,think twice before u join them
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-03-04
- Comments
-
Worst broadband provider ever. Ages to get it set up in the first place. Horrible costumer service, with helpline instructed to lie costumers and no competence to sort out any issues at all. Would definitively not recommend.
- Location
-
- Location
- london
- Reviewing
- Sky
- Date
- 2018-03-02
- Comments
-
Sky is the worst broadband I ever had I wish if I could give 0 star. they stole my money and they provided me with rubbish service i started with then for 28.99 and they they started to gradually increase my bill until it reached 49.99 i called them and they told me that they offer me fibre broadband for 22.99 now i saw my bill for 49.99 again and its not only about the money their service is completely rubbish i don't advise anybody to go with them they are liars and their service is terrible.
- Location
-
- Location
- Bromsgrove
- Reviewing
- Sky
- Date
- 2018-02-28
- Comments
-
Highly not recommended
Unfortunately Sky have lost the ability to provide any sort of customer service
My high Speed fibre broadband has been down now for a week and I cannot get through to Sky dispite numerous phone calls
Openreach have confirmed there is a local cable fault and Sky won't apply any assistance to get it resolved.
Avoid, Avoid and Avoid
- Location
-
- Location
- Manchestet
- Reviewing
- Sky
- Date
- 2018-02-28
- Comments
-
Consistently poor broadband speed which drops out at a moments notice. Highest speed I've ever seen is 3mbps, but I am consistently on 1mbps or less.
- Location
-
- Location
- London
- Reviewing
- Sky
- Date
- 2018-02-27
- Comments
-
HIGHLY NOT RECOMMENDED
I gave it a one star because there is no option to give less than one star. After we called customer service it helped for about one hour and after the speed changed back to its normal slow speed.Looks like SKY lies to people and makes it look like they are helping but actually they do nothing.Its a good way for making money but I dont think it will last very long.We will definately change SKY for a honest internet provider.We will 100% find something a LOT BETTER.
- Location
-
- Location
- Faringdon
- Reviewing
- Sky
- Date
- 2018-02-27
- Comments
-
cant organise a simple broadband install. Ordered on 26th Jan and still not installed a month later. Worked for a week then cut off and changed my telephone number. All the staff are rude and don't seem to care, perhaps they are not paid enough to care.
- Location
-
- Location
- Cornwall
- Reviewing
- Sky
- Date
- 2018-02-27
- Comments
-
Sky is terrible, it stops working every day and speeds are not as advertised.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.