2,278 Customer Reviews over 57 pages
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2018-11-29
- Comments
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I cannot stress this enough; NEVER GET BROADBAND FROM SKY. Ever sincce my family purchased Broadband as part of a package deal with Sky Sports we have had to tolerate attrocious signal and pathetically frequent disconnects. Sky clearly do not know how to be an internet service provider, their wireless router barely reaches into the next room. Absolutely pathetic; we are looking to change ISPs as soon as humanely possible.
- Location
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- Location
- Kent
- Reviewing
- Sky
- Date
- 2018-11-28
- Location
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- Location
- Sittingbourne
- Reviewing
- Sky
- Date
- 2018-11-27
- Location
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- Location
- Stoke
- Reviewing
- Sky
- Date
- 2018-11-26
- Comments
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A while ago I spent over 3 months with my Internet droping out 10 - 50 times a day. They never fixed it and after giving up it eventualy started working again. Now I have give them my notice to cancel and suprise they keep droping me again. They do this on purpose! They are the worse kind of people. They have you running round it circles while they play dumb. I will never return to sky again they don't care about there customers at all. Also they won't reduce my bill which is 70 pound for only standard package. They should be banished! Don't even deserve 1 star!
- Location
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- Location
- New Milton
- Reviewing
- Sky
- Date
- 2018-11-25
- Comments
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We’ve been with Sky for a couple of years now, since we moved house as Virgin wasn’t available in our current house. The whole 2 or so years it’s been mediocre at best, we’ve told them several times and we eventually got upgraded to fibre at no extra cost. We’re now allegedly on their bestest fastest shiniest broadband they provide and it’s still terrible. I’m trying to watch a video on my phone at the moment (this is the reason I’ve decided to leave this review), I’m about 15 feet from the router and I can see it so there’s no obstructions blocking the signal, and it keeps freezing so it can buffer. My girlfriend has a computer based job and she quite often works from home, her laptop and computer are probably 5 or 6 feet away from the router and she doesn’t bother with the WiFi as she can’t rely on it, she just tethers off of her work phone instead, to me that speaks volumes about the quality of Sky’s service! We're moving house in the New Year and we will absolutely definitely 100% not ever be going back to Sky, Virgin was better in every way, the TV included! If we can’t get Virgin at our new place then we’ll just be having freeview and using another broadband provider. Avoid sky fibre in my opinion, it’s nowhere near as good as they make it out to be, in the advert they show getting signal in the garage, on the roof, in the garden etc, to get this coverage they must have at least 2 routers in each location! Sky TV is a rip off too! If I could leave zero stars or a negative number I would.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-11-25
- Comments
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I reported loss of my phone line and slow/intermittent broadband. There was a 30 minute queue to report by phone and the text message process was slow and clumsy. Clearly a computer-driven screening process because it asked questions when I'd already provided the information. No phone service for 5 days and no refund.
- Location
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- Location
- Paignton
- Reviewing
- Sky
- Date
- 2018-11-24
- Comments
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Hi to everyone who has sky WiFi there are waste of time IV had so many problems with WiFi signal cutting out and signal strength it's a disgrace and especially when you pay for there services and they Can't Even sort WiFi problems out I advise everyone to go on EE or other WiFi providers I just don't see why you should pay the bill if you ain't getting what you agreed on 100% guaranteed service.... Discusting waste of time they are.. Do Not Use Sky WiFi!!!!!!
- Location
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- Location
- Oxfordshire
- Reviewing
- Sky
- Date
- 2018-11-24
- Comments
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Absolutely awful, save yourself a LOT of aggro and go elsewhere. Sky decided to cancel my phone line when I moved provider which means a) I have to pay £130 to have a new line put in, and b) it has been a difficult and time consuming job to sort it out. Have had a phone line for 30 years and never encountered this before and it seems quite malicious on Sky's behalf, for no good reason, I was never rude or abusive towards them. In hindsight I would not have moved to Sky and won't ever go back.
- Location
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- Location
- enfield
- Reviewing
- Sky
- Date
- 2018-11-23
- Comments
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slow and rubbish broadband.its been month now still cant fix it.really not recommend it.
- Location
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- Location
- Suffolk
- Reviewing
- Sky
- Date
- 2018-11-19
- Comments
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I am absolutely disgusted with the way i was spoken to today! My query was completely ignored whilst the man talked non stop about the new skyQ box i already said i did not want and was completely unrelated to my actual issue! And then when i said i was not happy to pay 65 pounds for someone to come and look at the satellite dish because i already pay a fortune per month, he began to shout at me and tell me i will have to pay it or it will not get fixed and i will still be charged for the services i cannot use! The situation was not resolved and i will be removing my custom from them ASAP! Appalling service.
- Location
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- Location
- West Sussex
- Reviewing
- Sky
- Date
- 2018-11-16
- Comments
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very bad service, when we signed up no engineers came by to connect it and check everything was working properly and of course it wasn't. Can't watch youtube or netflix without it buffering endlessly. Just a useless service.TY programmes a waste of time watching, I pay £60 p.m. so I'm sure as hell not going to pay to upgrade.
- Location
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- Location
- Reviewing
- Sky
- Date
- 2018-11-16
- Comments
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Slow as anything. Takes to long to connect
- Location
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- Location
- Stoke on Trent
- Reviewing
- Sky
- Date
- 2018-11-16
- Comments
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Everytime i've asked about reducing my bill they've said no offers are available. In other words take it or leave it. One day their bubble will burst
- Location
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- Location
- liverpool
- Reviewing
- Sky
- Date
- 2018-11-11
- Comments
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Been with sky for 18 months, was promised up to 17 mbs at best got 2.8 mbs I could not watch internet films or play my online games which I had forked out hundreds of pounds for. I rang them up to complain and they said I would have to pay extra for fibre.
When my contract ended they did not inform me that they would charge me £11.00 as the free broadband had expired, I rang them up to query this and was charged £5.00 for the phone call.I am now in the process of changing supplier.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-11-10
- Location
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- Location
- South Wales
- Reviewing
- Sky
- Date
- 2018-11-07
- Comments
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Sky used to be brilliant for broadband but they have gone downhill drastically.After being a valued customer for over 3 years I have finally bitten the bullet and left.For the past 12months my broadband connection was very limited and would stop working completely for a week at a time every month!When I would ring up for help I would be told I had to pay £65 upfront for an engineer visit,I would refuse and miraculously my internet would start working again the next day!Speed would be slow when it was working and it would be very unreliable.Please stay away from Sky for broadband as you will only regret it.
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-11-04
- Comments
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The service is OKish - sometimes really slow and can even hang-up. SKY usually have deals but DONT inform you when it ends, thereby forcing you to pay a much higher price - Loyalty is NOT rewarded.
- Location
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- Location
- Darwen
- Reviewing
- Sky
- Date
- 2018-11-04
- Comments
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Extremely poor speed. 0.3 when connected by ethernet. Looking for alternative provider. Very dissatisfied.
- Location
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- Location
- ROWLANDS GILL
- Reviewing
- Sky
- Date
- 2018-11-02
- Comments
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I’ve recently changed from BT to SKY and what a crap decision that was.So far I can connect my laptop but I’m unable to connect to _The Cloud using my iPhone thus I can’t use it outside as can’t get that network.Ive tried numerous attempts but to no avail which, is a bit of a sickbed really,as I’ve got my new iPhone.Any suggestions would be greatly appreciated
- Location
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- Location
- London
- Reviewing
- Sky
- Date
- 2018-10-30
- Comments
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I left Virgin as the bills had got too big as they do. I booked Sky on line and was given an instalation date for the TV and a later date for the Broadband. The TV engineer turned up, very nice chap got on and installed all and was very helpful. Then it was the Broadband time, the engineer turned up pretty much on time, again very nice chap, very helpful, but he could not get my Broadband working. He made a phone call and left telling us we would see another engineer later this afternoon who would fix this.
Well, 3 weeks later and still NO BROADBAND. I have phoned Sky and cancelled my contract with them on 2 seperate occassions, only to be told they can't cancel my contract as I have not been connected yet!!!! HOW DOES THAT WORK??? If they bill me tomorrow knowing this is basically cancelled, there will be more for me to add to this thread tomorrow!!!
So for my part. Sky are beyond USLESS!!!
- Location
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- Location
- lancaster
- Reviewing
- Sky
- Date
- 2018-10-30
- Comments
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the worst broadband service I have ever had, even if I go to the back door iv no internet, go out again no internet. Keep getting message at top of my mobile saying connecting, then not connected I wouldn't go with them if I were you. STAY AWAY
- Location
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- Location
- Essex
- Reviewing
- Sky
- Date
- 2018-10-26
- Comments
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Reliable connection and grap* speed that's pretty much the deal, internet speed is slow in general in UK but the problem is this companies are greedy, they overload the broadband by having to many customers, you may ask yourself why internet speed is 10 times slower in weekends.
- Location
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- Location
- london
- Reviewing
- Sky
- Date
- 2018-10-26
- Comments
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If i could i would leave SKY -10 stars as they firstly they have the worst IVR system in the world, secondly i spoke to a great waste of time , i asked her a simple question regarding routers and i was nicely advised " you should go google the answer/solution" why do you then have a call center if they are advising clients to go and google solutions, what a bunch of wet slimy turds, sorry but not really sorry you guys should close your doors and sell frustration to clients maybe your ratings will be much better as you would be providing a proper service
- Location
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- Location
- Harrogate
- Reviewing
- Sky
- Date
- 2018-10-24
- Comments
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Worst speed I have had from any provider (less than 2mb) and daily signal drop-out. I’m not prepared to be ripped off by Sky any longer and am moving providers.
- Location
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- Location
- Kingston upon Thames
- Reviewing
- Sky
- Date
- 2018-10-22
- Comments
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Usually good but when there's a problem it takes days on end to get it sorted.
Several days ago our broadband slowed down to the point that it is pretty much non-existent now. According to our contract we should have up to 24MB speed, currently it is under 2. Uploads are also not working at all, the speed is 0.5MB at best. Called them and was told tests indicate there might be a problem outside our home but still they don't seem to think it should be sorted quickly. We have to wait for days now to get someone onsite so it can be checked.
- Location
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- Location
- Barnard Castle
- Reviewing
- Sky
- Date
- 2018-10-20
- Comments
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I recently relocated from Darlington to Barnard Castle County Durham so I had to switch from Virgin Media to SKY (SKY fibre Max). Online SKY assured me that I would receive between 57 & 79 Mbs bb speed; I only receive an average of 40 Mbs! After complaining to SKY they sent out an 'Openreach' engineer to check my phone line-both inside the property & from the property to the BT cabinet & he stated that the phone line could not provide a bb speed any faster than 47 Mbs. As I stated previously, I was originally with Virgin Media for 20+ years & over the past two years I was assured of receiving 200 Mbs bb speed-yes, 200 Mbs & guess what, I received 200 Mbs bb speed!
- Location
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- Location
- Macclesfield
- Reviewing
- Sky
- Date
- 2018-10-19
- Comments
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I've had Sky fibre max for 2 years now and it's got progressively slower over that time.
My Q Hub always shows a 80/20 connection but speeds have dropped from 74mb/s down to 40mb/s.
No real explanation from Sky for the slow down (I'm connected via 1gb/s ethernet cable to router to a i7 6 core laptop).
Plus I'm paying £33 per month for somthing new customer can get for £27.
Best offer they have for existing customers is £30.
Sky show no interest in customers if they have problems to raise.
- Location
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- Location
- Thetford
- Reviewing
- Sky
- Date
- 2018-10-18
- Comments
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My experience with Sky has been very good and I am pleased that I switched. I use a basic mobile phone - I am not a fan of mobile phones and what they can do to our brains, so I use it sparingly. I have unlimited landline phone calls instead which works well. I use my router with my computers.
Sky customer service is excellent. Their staff are nice. I had a dreadful time with TalkTalk who gaslighted me throughout my contract so it was a relief to switch to a company that provided me instantly with what I requested, without arguing and lying about a product that did not work and was not fit for purpose. I am referring to the Huawei router that TalkTalk uses which is unreliable rubbish that should have never been sold to customers and I am disgusted and appalled that TalkTalk get away with conning the public on a daily basis with the mind control tactics their time wasting customer service use on customers.
Sky broadband is fast and smooth and I am grateful to have a router that does the job.
My broadband has been consistently good, if it occasionally stops it comes back on again quickly. YouTube live streaming gets delays but not a major issue. I can watch YouTube videos without seeing the service dropping every 3 minutes (time and time again) as it did with TalkTalk and some days there was no service at all. The fast broadband router is great for those with arthritis or problems holding objects, it is light and flat and easy to handle. The gentleman I spoke to at Broadband.co.uk was efficient and very helpful.
- Location
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- Location
- Edinburgh
- Reviewing
- Sky
- Date
- 2018-10-14
- Location
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- Location
- Macclesfield
- Reviewing
- Sky
- Date
- 2018-10-13
- Comments
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My fibre BB is really not too bad for a basic service.
However, the price was high to start with and then got increased. I'm now paying 50% more than new customers are paying.
When I called they offered me £1 off!
In my view , Sky now see their customers as 'cash cows'.
I've been with Sky for 17 years (for TV) and they really don't respect that.
I'm leaving to get a sensible price for my BB and TV.
- Location
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- Location
- Hastings, East Sussex
- Reviewing
- Sky
- Date
- 2018-10-13
- Comments
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Broadband is ABSOLUTELY SHOCKING!
Every day without fail the broadband drops out and even when it does occasionally work getting anywhere between 0.14 (yes 0.14) and 3mb download. When you call they don't want to speak to you and a robot tells you all about how you can solve all your problems by going on their website ...... I would love too but either my internet is not working or my measily 0.14 mbs doesn't even allow me to open your website!
When you do speak to someone they offer to send a specialist Sky technician but if you want him on a Saturday you have to pay for him. When he arrives he is definitely "special" and after changing the router (which I could have done) admits defeat and books a BT Openreach engineer.
BT attend and when he leaves all is well ...... for about 48 hours. To cap off Sky's amazing customer service I look at my phone on Sunday to see three text messages from them - two asking if the issues were resolved and a third one sent only 24 hours after the first one saying due to no response they assume all is well and the case is closed! If I wanted further assistance please call them. Thus far I have tried to call and can't get through ......
Sky are selling a substandard product with a focus on profit and no focus at all on quality or service.
They will continue doing this until people use their feet to protest and walk away from them.
I am going BT and Netflix!
- Location
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- Location
- uxbridge
- Reviewing
- Sky
- Date
- 2018-10-09
- Comments
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the offer was suppose to be £40 a month for sky tv and broadband.i decided to cancel the sky tv and keep the internet all of a sudden my bill is £60.my advise for sky is to close down there service completely bcos its not good for mankind.its a fake company.doing fake business!!!!! all these people giving bad review bcos of the stress and sufferation that we have been through with sky!! we must stand together and do a strike to get sky shut down for good!!!we can do it let do it!!!!!!
- Location
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- Location
- West Malling
- Reviewing
- Sky
- Date
- 2018-10-09
- Location
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- Location
- Tunbridge Wells
- Reviewing
- Sky
- Date
- 2018-10-09
- Comments
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Made switch from BT to Sky 3 years ago and upgraded to Sky Q 12 months ago. Get 40Mbps speed reliably and good service from Sky. Expert installation of Sky Q with new hub/router, 2 day response to Replace Sky Q box. Negotiated reduced cost for broadband connection. Can’t complain like the others.
- Location
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- Location
- Bradford
- Reviewing
- Sky
- Date
- 2018-10-09
- Comments
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Lost so much speed since I moved house. Paying £25 a month for 2mbps download and not a mb of upload.
- Location
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- Location
- Glasgow
- Reviewing
- Sky
- Date
- 2018-10-08
- Comments
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Avoid like the plaque..........changed to fast fibre broadband and lost all WiFi in my rooms, just as well I’ve only been in this contract a few weeks, tomorrow I will be removing myself from the contract, phoned to complain and everything’s my fault as there giving me the best speed eeeehhhhhh don’t think so there’s nothing changed from my side of things
Get it sorted SKY or your going to lose a lot of customers just lost one and I have been with yous for over 5 years and couldn’t care less about loyal customers let aloan new ones
- Location
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- Location
- Stoke on Trent
- Reviewing
- Sky
- Date
- 2018-10-08
- Comments
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I was a new customer with Sky. But now I wish I never joined Sky. I have so many regrets.I have had two months of nightmare. The Wifi on my mobile and my sons mobile we had no connection with the internet. I called 3 to 4 times to Sky customer services and I was told to follow the instructions online and change the channel number. when I wanted Sky to send someone out to check our lines it was clear to me they didn't want to waste their money sending someone out. I waited for the Manager to contact me but I got no call back. I had to pay £20 to Vodafone network for internet and I was at the paying Sky £22 too for the service I wasn't receiving.I waited over two months but we were receiving no internet connection on our phones. I Then cancelled the contract with Sky But I have to now pay a fee of £79.20 for cancellation. it wasn't even my fault. I feel I was taken advantage of. They don't want to waste a penny on their customers but instead they take money off them even though we're not at fault. no one was bothered. I have never had bad experience with any other network services. I will never join Sky again I've lost a lot of money because of them.
Mrs Akhter.
- Location
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- Location
- Bedfordshire
- Reviewing
- Sky
- Date
- 2018-10-07
- Comments
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Constantly cutting out, randomly and unexpectedly. Comes back to strength, then normally will cut out again. This usually happens late afternoon/ evening/ night, however I wouldn’t know how it worked during the day as I’m not home. The wifi worked perfectly; I would say amazingly when first installed, but has gone downhill recently, and only joined sky this year! Very unsatisfactory.
- Location
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- Location
- Southborough
- Reviewing
- Sky
- Date
- 2018-10-05
- Comments
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Since having our q box fitted 11months a go our house has suddenly become plagued with cognitively issues.
I have found sky after 10 years of being a loyal customer, not only rude insulting but down right unreliable. I can not wait till March so I can give them there marching orders.
Sometimes I have had to wait 3 weeks for a engineer, I stupidly thought I was lucky to only have to wait 2 days this time , well 5 days on I’m still waiting as my booked appointment was cancelled and rebooked without any consultation with me !!!
Stay well clear unless you want a unreliable service , product , expect to pay for what you don’t receive then Sky is for you
- Location
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- Location
- Bethnal Green, London
- Reviewing
- Sky
- Date
- 2018-10-05
- Comments
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I was holding high regards for this company but until I noted that I was being ripped off with £10.00 evry month for 2 years on a service that I don’t use ( sky+ subscription) I’ve only sign in for broad band and phone line services when I reniewed my contract again. I was hoping to claim back but they said it’s my fault as I don’t check my bill details.... scum company... grrr and worst is very unrealiable broadband with a lot of time no internet!!!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.