Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Overall Customer Ratings for Sky

  • Satisfaction
    2.8 stars
  • Customer Service
    3.1 stars
  • Speed
    2.4 stars
  • Reliability
    2.7 stars

Based on 189695 customer ratings since 2009-04-02 (Show recent ratings)

Visit Sky   Read our Sky buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,956 Customer Reviews over 49 pages

  • Reviewer
    Location
    Cardiff
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute garbage. We have contacted Sky for an engineer to sort out or check our problem. Instead we got someone on the phone making up excuses and giving us the most basic advices that we have been trying for months. Sometimes my internet goes down to or below 0.5 mbps, that's ******* awful. My avg speed is about 6 mbps. The people at Sky blame us such as saying "don't put your router next to a phone, radio or below" despite the fact that when we had an engineer set it up, he set it up the way it should and already told us this but even then our wifi is beyond garbage. The router is above facing everyone in a free space so why is it still so ****? Because its ******* SKY!!!
  • Reviewer
    Location
    Salisbury
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Absolutely terrible service. Been cut off due to a sky workman who cut through a line and has left me without broadband for nearly a week. But the worst thing is there's no information or updates from sky even when promised by certain representatives. I was promised 3 calls to update me and each time to no evail. I'm still unsure of when my service will resume despite needing this for my work. I plead with anyone thinking of joining sky to think again and try another service. I'm not one to complain but this service (or lack of) has left me fuming. Shame on you sky.
  • Reviewer
    Location
    Northampton
    Reviewing
    Sky
    Date
    Comments
    Would not recommend, the worst speeds possible and cuts out at least 2/3 times a week.
    I’ve had a wifi booster sent but that was practically useless…if anything the wifi booster made it worse. Paying way too much money for a broadband that probably would’ve only been impressive back in the stone age. Awful awful service.
  • Reviewer
    Location
    UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    decides to always go really slow and I hate it
  • Reviewer
    Location
    Hell
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst broadband in the country by a long long way. Shocking.
  • Reviewer
    Location
    Uk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.
  • Reviewer
    Location
    Swansea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Can you believe they have the audacity to take the full price of our money, but can’t even sort their internet out yet again. Literally last week there was a big outage and went down again, I’m sick of them and will be leaving them. Take my word they’re greedy and couldn’t care less about providing you “the best broadband”
  • Reviewer
    Location
    Uk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Literally the most inconsistent and unreliable broadband available. It goes off without warning basically every week and despite multiple calls has never been improved. Don't waste your time.
  • Reviewer
    Location
    Derbyshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I really wish I could give SKY ZERO for everything. I will break down all the areas on here.
    Overall Satisfaction 0…why! I could cry right now. For the last 2 weeks i have had connectivity of up to 2hrs per day. From last evening till now 12.29pm nothing works. No connection at all. I have missed my favourite tv programmes, can’t access my business emails, i have lost a lot of business in the past during Covid time due to loss of connectivity. I have made several calls, once they came out changed wiring …sorry don’t know what its called. TBH it was just as good as doing nothing. That was last year October, this year I have made more than 20calls, some not answered. They send me a booster months ago, didn’t change anything. When I called was told its a wrong one and the right one was going to be send by next day delivery. This was 2months ago, guess what…still waiting! I had one of the customer service man tell me to go to office to use broadband if I can’t get it in my house! I was gobsmacked. I am paying for a service and expect to receive that service. I am considering OMBUDSMAN right now as I have had more than 6yrs of
  • Reviewer
    Location
    Falkirk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    After 20 years with sky we moved house and 3 weeks later sky have still not connected us with broadband. My husband has spent hours on the phone being passed to different people. We have been told we can’t cancel or move providers that there is an issue with open reach. BT have replied saying that could connect us and given a date why can’t sky. Updated today that Sky won’t honour previous contract and we need to take out more expensive new package. Very poor escalation and customer service.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Wish it was possible to give zero stars. Broadband has been utterly rubbish for months, and got worse in the last 5 weeks. Still has not been resolved. Getting passed from team to team. Customer services is a real joke, never give you an answer. Biggest mistake was taking the whole Sky package, will never again do that. When things go wrong, you really cannot rely on them to fix the issue. Its firstly your fault, then OpenReach, but never SKY. Utterly Useless.
  • Reviewer
    Location
    Swansea
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolute joke, internet down more than it's working. Leaving as soon as my contracts up, will never return to them.
  • Reviewer
    Location
    South Wales
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Mediocre speeds when it works but shocking in all other aspects. Constantly going down, customer service non existant. Apalling.
  • Reviewer
    Location
    Sheffield
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Simply the worst customer service in the world. There was a problem with my connection Nov 20; it was all to do with open reach, but I had no wi fi. I was promised would be fixed by Xmas. It wasn’t! In the end I left Sky as they could not provide my address with wi fi; but they still keep billing me. I have phoned numerous times, numerous promises to sort but they still haven’t. Keep getting e mails and bills for a service I don’t have.
    Avoid like it’s the plague, mixed with HIV and covid.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    Rubbish technical support
    My broadband has been not working and customer service saying they do not have engineer before two weeks to visit and they cannot solve it remotely.
    I am biw struck
  • Reviewer
    Location
    scotland
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the worst broadband i have ever had . I have the top package and i have had faster dail up absolute nightmare
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    HOORAY! I'm finally free of Sky! I've nothing good to say about Sky other than I'm so glad I'm out of Contract with them and I ain't EVER going back! They provide an abysmal service which they keep increasing charges for. Anyone who is thinking of subscribing to Sky, do yourself a favour and DON'T! You'll thank me for it. Happy Days it's all over.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sky Wifi is not the worst I have ever seen, but it comes close to it. It is the most unreliable broadband I have ever had, where sometimes I even have to use my phones mobile data in my own home because I cannot trust the broadband to deliver. If you are considering getting it please make sure you are aware of everything you are receiving, and do not be brainwashed by their advertisements.
  • Reviewer
    Location
    Grantham, UK
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      2 stars
    Comments
    Constant price increase, crappy slow WiFi router, customer service incompetent, after midnight internet speed crashing.Switching to another provider.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Avoid like the PLAGUE! The absolute worst Broadband ever! I have nothing good to say about Sky and will never use again or recommend.
  • Reviewer
    Location
    Edinburgh
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Had a router problem after one or two issues finding the correct department.
    Eventually I spoke to SHABANA at the technical office who was so very patient and efficient even phoned back when the line went dead, very impressed.
  • Reviewer
    Location
    Northwood
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    So trash always disconnecting causing me to lose matches in games because I always disconnect the WiFi doesn't even reach the damn kitchen which is like 5m away from the router I hate sky will tell my dad to switch to vigin
  • Reviewer
    Location
    Aberdeenshire
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Don’t waste your money! Worst broadband I’ve ever had. No better than dial up! Costs £42 a month for sheer frustration in trying to watch anything online and only one device can be used or it can’t cope! Worst 18 months of my life! Totally useless! Not fit for purpose!
  • Reviewer
    Location
    Nottingham
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    Comments
    Absolutely appalling. Terrible customer service. Shockingly bad. Wanted to upgrade my broadband to faster speed. So far it’s taken 10 phone calls (and each time I’m given a different story) and 2 months and it’s STILL not been sorted out. And all the time I’m paying for broadband I’m not receiving and my mobile bills are Sky high as I’ve no wi fi. Please please please don’t get broadband with these clowns because if you do, you will be sorry. Time for me to contact Trading Standards I think....
  • Reviewer
    Location
    Epsom
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst broadband I’ve had. Cannot watch TV for more than 5 mins without it pausing, often for a few minutes. Unable to efficiently work from home due to the broadband intermittently and repeatedly dropping off. Tied into a contract for 18 months but seriously thinking of ditching Sky and going with another.
  • Reviewer
    Location
    Suffolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Constantly says that the access point is temporarily full despite it being used by only a few devices;there have also been other reports of this from over a year ago yet sky haven't bothered fixing the issue. Even when it does work the loading speeds are incredibly slow.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      5 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    Sky has so far been the best internet provider I’ve had in london. The setup was incredibly easy, we had no issues getting connected, and the internet connection is much faster and more reliable than Plusnet, which we most recently used. (I won’t even mention the horrendous experience we had with TalkTalk.)

    I appreciate broadband quality can be very location-dependent, but in this part of north London I can honestly say Sky is fantastic.
  • Reviewer
    Location
    Manchester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The worst Internet provider in the UK. Inconsistent, slowest speed, worst service. This deserves no stars. The UK is a 1st world country whereas this provider is a 4th world country provider. I'd rather kill myself than use this WiFi ever again.
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Comments
    0 stars actually says sky fasted broadband is a lie wrost slowest WiFi ever have sick of using sky least I have a decent WiFi if my office at work no way I can work from home

    Never ever using sky again when I switch and contract is up
  • Reviewer
    Location
    London
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Bad WiFi really slow service awful
    Won’t recommend sky
  • Reviewer
    Location
    Bradford
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    Don't waste your time with this useless company. ***** customer service.Its been 72 hours without the service that I pay for and absolutely NO HELP!
  • Reviewer
    Location
    Rochester
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    An extremely slow broadband and this is with the newly introduced Sky Q box.

    Takes 20 seconds+ to get a page loaded - on a new computer - when it's currently being advertised as one of the best broadband companies in the country.

    Prior to Covid, it'd take more than 2 hours just to get seen by a Customer Service Agent; sometimes they wouldn't even help.

    Not reliable at all if you're trying to play games, search up something or do work.

    Not satisfied at all with this, fix your broadband before promoting it!
  • Reviewer
    Location
    Not applicable
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      3 stars
    Comments
    Never in my life I have witnessed such bull making lies about the problems being our fault and 40 pound a month for 1mbs wifi that is ludicrous
  • Reviewer
    Location
    Suffolk
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Been with sky for years as a priority customer as I’m disabled I’m a diabetic for nearly 60yrs need a phone as mobiles don’t always work here bad signal my broadband has become worse with consistent failures and to make things worse the phone often won’t work either as I also have had strokes a heart condition as well as my other issues without a phone I can’t even phone for an ambulance if needed sky have done nothing worth while a total waste of time and getting worse since the pandemic I’m off to another company in the next couple of weeks do yourself a favour avoid these Hippocrates at all cost because if if have an issue don’t expect any real help take today broadband lost for about 3 hrs promised call back again they didn’t
  • Reviewer
    Location
    Holcombe
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      2 stars
    • Reliability
      1 star
    Comments
    Sky broadband is an absolute sack of crap, the connection been dropping out nearly every day for 2 years and they blame the pandemic and open reach for not fixing it. Had to go on 4g to write this. Will be cancelling tomorrow
  • Reviewer
    Location
    Dalkeith
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Worst service in the UK, complete disergard for customers, incompetent engineers. It seems that in the year 2021 this company has no other excuse but "the pandemic" for the total loss of service caused by their fauly exchange. How many engineers do you need to fix the cabling at the exchange? Well... aprently not enough to identify the problem for a minimum of 10 days... at least according to sky...
    Don't go anywhere near this provider or you'll find out the hard way how terrible they are, just as I did.
  • Reviewer
    Location
    Cornwall
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    We switched to Sky and we were informed we could claim back out fees from previous provider if we switch. Despite 28 emails, using Sky’s complaints procedure and speaking with an advice, we have not received it. We only receive an irritating generic email. They also took money from our account without permission but later re-credited this. Once our contract is up, we’re leaving. It is impossible to get through to anyone to resolve issues.
  • Reviewer
    Location
    Skelmersdale
    Reviewing
    Sky
    Date
    Ratings
    • Customer Service
      2 stars
    Comments
    Had no service for almost a week for 12 hours every day, had engineer visits cancelled because. They're. "not needed" with no other reason given even though I still have the problem and nothings been done to fix it... Constantly given the run around. This is actually awful service. The staff lie to you to try and make you stay and not CANCEL.DONT GO WITH SKY.
  • Reviewer
    Location
    Barnet
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      4 stars
    • Reliability
      3 stars
    Comments
    Speed depends on the package you take but customer service and incompetence of the team from Sky and Open reach to get things right the first time around is shocking. Lots of training needed there, poor Management overall it seems.
  • Reviewer
    Location
    Stamford Lincs
    Reviewing
    Sky
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      2 stars
    Comments
    Speeds up when you eventually complain but the only temporarily

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.