Virgin Media Broadband Buyers Guide

Ultrafast high speed cable broadband available to around 60% of UK households

  • Fastest widely available broadband speed - with average download speeds of 516Mb on their fastest packages
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Hub 3 router with advanced 802.11ac wireless technology with all deals
  • Free wi-fi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media M100 plus Phone
£34.00 for 18 months
£51.00 thereafter

£35.00 upfront cost

  • 18 months reduced price!
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Big Bundle
£33.00 for 18 months
£56.00 thereafter

£35.00 upfront cost

  • 18 months reduced price!
  • 54Mb average download speed
  • 5Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 110+ TV channels including 20 HD
  • WiFi on the Tube
  • Virgin TV Anywhere app
  • Weekend UK landline calls
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Bigger Bundle + Movies
£62.00 for 18 months
£97.00 thereafter

£35.00 upfront cost

  • Offer 18 months reduced price!
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 225+ TV channels including 60+ HD
  • WiFi on the Tube
  • All the Sky Cinema channels in HD
  • All the BT Sports channels in HD
  • Free Super Hub with 802.11ac Wi-Fi
  • Weekend UK landline calls
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, averaging 516Mb download speed, more than 7 times that of BT fibre, which is currently averaging 67Mb on its fastest speed
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Hub 3 router standard on all deals offers 802.11ac advanced wireless technology with faster speeds at a distance
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • Family Plan - existing broadband and TV customers on a Virgin Pay Monthly SIM can bundle up to 5 SIMs on one account to get discounts and additional parental controls
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Only available to around 60% of the UK, ruling out the vast majority of rural areas, but their footprint is growing
  • Installation can be more complex if your home hasn't been connected to Virgin Media before

Features at a glance

  • Top speeds average 516Mb download speeds and 36Mb upload speeds

  • 18 month or 30 day contracts

  • Truly unlimited usage on all packages

  • £35 upfront cost as standard

  • Free technical support by phone or online - 8am-9pm Weekdays, 8am-8pm Saturdays, 8am-6pm Sundays

  • Free anti-malware protection, firewall and parental controls for up to 5 devices

  • Free advanced Hub 3 802.11ac wireless router with all deals

  • Full range of premium Pay TV channels available, including Sky Sports and Sky Cinema

  • Phone bundles available

  • Free wi-fi at over 3.5 million hotspots, including in the London Underground and Glasgow Subway

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3.1 stars
  satisfaction rating based on 8369 customer ratings since 2019-07-12. See more Virgin Media customer ratings and reviews.

Details last checked on 2020-07-06

Scroll for More
Package    
Speed    
Usage    
Contract    
1st Year Cost  (Sorted)  
Monthly Cost    
Virgin Media M100 More Info

Includes: 18 months reduced price + no phone line necessary + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
108Mb
truly
unlimited
18
months
£371 £28.00
£44.00 after 18 months
Prices may change at any point during the contract

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M50 plus Phone More Info

Special offer: Free weekend calls + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
54Mb
truly
unlimited
18
months
£371 £28.00
£45.00 after 18 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bundle More Info

Special offer: 18 months reduced price + free weekend calls + Virgin TV V6 Box + 110+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
54Mb
truly
unlimited
18
months
£431 £33.00
£56.00 after 18 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 More Info

Includes: 18 months reduced price + no phone line necessary + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
213Mb
truly
unlimited
18
months
£443 £34.00
£50.00 after 18 months
Prices may change at any point during the contract

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M100 plus Phone More Info

Special offer: 18 months reduced price + free weekend calls + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
108Mb
truly
unlimited
18
months
£443 £34.00
£51.00 after 18 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M50 More Info

Includes: No phone line necessary + WiFi on the Tube
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless Router

averages
54Mb
truly
unlimited
18
months
£491 £38.00
Prices may change at any point during the contract

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Big Bundle + Drama Pick More Info

Special offer: Virgin TV V6 Box + 145+ channels + free weekend calls + WiFi on the Tube!
Add another Pick for just £7 a month extra! Choose from Documentaries, Lifestyle and Sport Lite!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
18
months
£503 £39.00
£69.00 after 18 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M200 plus Phone More Info

Special offer: 18 months reduced price + free weekend calls + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingLine Rental

averages
213Mb
truly
unlimited
18
months
£515 £40.00
£57.00 after 18 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle More Info

Special offer: Free weekend calls + Virgin TV V6 Box + 220+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
18
months
£575 £45.00
£82.00 after 18 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M500 More Info

Includes: 18 months reduced price + no phone line necessary + WiFi on the Tube!
500Mb speed availability subject to line check by Virgin Media

802.11ac Wireless Router

averages
516Mb
truly
unlimited
18
months
£587 £46.00
£62.00 after 18 months
Prices may change at any point during the contract

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media M500 plus Phone More Info

Special offer: 18 months reduced price + free weekend calls + WiFi on the Tube!
350Mb speed availability subject to line check by Virgin Media

802.11ac Wireless RouterPhone CallingLine Rental

averages
516Mb
truly
unlimited
18
months
£659 £52.00
£69.00 after 18 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Movies More Info

Special offer: 18 months reduced price + Virgin TV V6 Box + 225+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
108Mb
truly
unlimited
18
months
£779 £62.00
£97.00 after 18 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports HD More Info

Special offer: Free weekend calls + Sky Sports with free HD for 12 months + Virgin TV V6 Box + 225+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
18
months
£815 £65.00
£113.00 after 18 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Bigger Bundle + Sports & Movies More Info

Special offer: Free HD for 12 months + free weekend calls + Virgin TV V6 Box + 235+ TV channels + WiFi on the Tube!

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
213Mb
truly
unlimited
18
months
£983 £79.00
£123.00 after 18 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
Virgin Media Ultimate Oomph Bundle More Info

Special offer: 18 months reduced price + free anytime calls + Truly Unlimited SIM + two Virgin TV V6 boxes + 270+ TV channels + WiFi on the Tube!
Uses underground high speed cables so isn't affected by storms

802.11ac Wireless RouterPhone CallingTelevision ServiceLine Rental

averages
516Mb
truly
unlimited
18
months
£1103 £89.00
£139.00 after 18 months

£35.00 upfront cost

Go to site

Or sign up by phone
0800 083 8870
  • ICON KEY
  • Wireless Router
  • 802.11n Wireless Router
  • 802.11ac Wireless Router
  • Phone Calling
  • Television Service
  • Line Rental

Details last checked on 2020-07-06

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3.1 stars
  • Customer Service
    2.9 stars
  • Speed
    3.1 stars
  • Reliability
    3.1 stars

Based on 8369 customer ratings since 2019-07-12

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
Fast broadband but they're an ISP that can't even keep their own website running reliably let alone your internet access.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    1 star
Yorkshire Virgin Media  
Broadband download speeds have never been close to those claimed. A Virgin engineer has stood by my router with an instrument demonstrating a speed 10 times faster than I was experiencing with my laptop. He blamed my laptop of course. After years of expensive bills, low speeds and patchy service I have switched to Zen Internet who have so far provided a faultless service with efficiency, care and courtesy, at half the cost. The final straw with Virgin on the Ridiculous has been that, after having taken 5 months to respond to my claim for loss of service for 7 days in February, they have made an offer of £15. Their own terms and conditions say they should pay £8 per day. Do yourself a favour and avoid them.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    2 stars
Enfield Virgin Media  
I'm attempted to us virgin media for the second time and it was the wrost thing that i xould have done. They tried charhing me for an over due amount that i was not aware of and that was not rightfully mine. They simply wanted to charge me because that's apparently what they do to a customer. I didn't even get to the point of using their services again because they wanted to charge me. And now they won't cancel my account. I want to make a complaint formally and there is no way of doing it. Their complaints line is over 1hr wait and they never take your call. Thsre is no way of doing the complaint online because it takes to to different linka and is impossible to do it online. I strongly advise anyone looking to start with Virgin Media to NOT do ot! They'll keep your information and keep contacting you. Then when you try to use their services they'll say you have an outstanding amount tjat you need to pay. Scamming customers is disgusting and wrost when their trying to start with this ocmpany. I will be reporting this and taking it further.
I am beyond disgusted at how horrible my experience is with this company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
Virgin media are running a scam, please be very wary of them and do not take out their internet.


At the start of my contract they were charging me the wrong amount, claimed they fixed it then continued charging the same wrong amount.


Now I’ve cancelled the broadband with them, but they’re still taking my money. Virgin are running an elaborate scam, how many people are they doing this to who haven’t noticed.

Get away from them while you still can, they’re fraudulent!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Virgin Media  
It's over 2 weeks now since our broadband problems began with Virgin media, we still have a couple of weeks to run until our 30 days notice expires. The broadband is working intermittently with constant slow connection or complete loss of service. Something has gone seriously wrong at Virgin media as they now seem incapable of repairing their equipment. We broadband works briefly & very slowly, the router loses the white light & all the greens start flashing, you expect this when setting up but not dozens of times every day.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Scunthorpe Virgin Media  
I have been with them for a couple of years and at the beginning everything was fine competitively priced until the renewal of contract!,I contacted their customer services several weeks before,as I told them the contract ran out 13 April 2020, but everytime I rang they said there was No alternative deals to be had ! Yet blatantly advertising on t.v. Radio, and on my phone deals as low as £25.00 pcm they flatly refused to make any deal under £41.00 as I did have it on DD but never again !!! they were adamant that, that is what it had to be despite that being for the Basic package and I am a pensioner,The cheeky bastards even tried to take this amount and kept saying that price offered was already reduced from £59.00 They are having a laugh!!! I got Rid of sky for the same reason I wrote to them twice and also tried to contact them on three phone numbers but they all lead to billing even the 0800 number their only interested in demanding high increases every year for existing companies and for the majority of the programmes are freeview anyway so its a right con! I don't have T.V anymore i've just got BB now and cancelled my t.v Licence so to Sum up Crap customer service, Not interested in existing customers! take months to reply! and Phoning is pointless, you can't reply to their emails, I wonder why! Basically wouldn't touch them with a barge pole
  • Satisfaction
    1 star
Essex Virgin Media  
Don't bother with them unless you have more patience than Gandhi himself. Despite the high speeds they offer, you never actually get high speed internet, or even a consistant connection for that matter. Their online 'MyVirgin' account system is an absolute p*ss take too, half the time it says that this part of the site is down for maintenance and then it doesn't become available again for another 2-3 weeks. And when it comes to cancelling, F**K ME it's unneccesarily difficult, there's no feasible way of doing it online, even when you can get on to your 'MyVirgin' account. I had to call them up, go through a long-arse option selection, and then wait forever on hold. Once I finally got through to someone, I was forced to listen to them tell me about alternate packages that I'd be better off upgrading too instead, despite me telling them that I've already been made aware of these offers and have already started with a new ISP.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lambeth, London Virgin Media  
Had virgin for a year, was always an issue with the speed. At the end of the contract wanted to cancel it and got the most terrible experience, put on hold for 3 hours and at the end the customer service team didn't think to cancel at all always trying to offer me better deals. I asked who am I talking with and he brutally refused to answer. Avoid.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Bromley Virgin Media  
The worst broadband provider I have ever had , so many problems , spending lots of hours on the phone to sort out problems which in the end they are still not sort out.
They taking money from your account with out information you.
If you ever have to change the broadband DONT go with virgin media. They are USELESS.
Bournemouth Virgin Media  
Absolute worst customer service imaginable. They arbitrarily deactivate your entire account and cutoff your broadband, and you can only reconnect it by calling, but they keep you on hold for 2+ hours and, when they answer, keep transferring you back to the end of the queue and you have to start all over again. They require account numbers and passwords (which they expect you to remember for some reason) at d dry stage, again and again, so you will likely never get through to a person. Because they don’t want you to get through to a person. They’re terrible. I switched to Sky, which is much better.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
London Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

A family using the internet

Internet use is soaring - is your broadband good enough to keep up?

Posted on 2020-06-29 17:03 in News SSE Virgin Media Vodafone BT TalkTalk Plusnet

The average Brit is now spending over four hours a day online, according to a new Ofcom study.

The industry watchdog's latest Online Nation report shows that a combination of factors have caused internet use to surge to record levels, up by almost an hour a day in less than two years.

Inevitably, the coronavirus lockdown was part of the cause - the Zoom video conferencing app, for instance, has grown by nearly 2000%, from 659 thousand UK users to over 13 million in just four months. But it's not just that. The popularity of streaming services continues to grow, plus there's the emergence of video sharing sites like Twitch and TikTok. The latter has moved well beyond its initial teen user base, with 12.9 million UK adults now joining in.

Even as the lockdown begins to ease, it's unlikely that our online activity is going to decline. So the question is, is your broadband connection up to the demands of this "new normal"?

Signs that your service might be struggling include:

  • Downtime - we know that the internet infrastructure held up remarkably well during the lockdown, but if your connection keeps dropping, or you're being left without service for hours at a time, it's often a sign that it might be time to look elsewhere.
  • Slow downloads or uploads - your download and upload speeds will slow down when you've got more people sharing your connection at the same time. Speed problems can be especially noticeable when your usage patterns change - like when you're working from home and sharing large files or connecting to your office server.
  • Poor video performance - nothing ruins a boxset binge more than buffering, or even just seeing the picture quality plummet. Both are signs that your broadband can't keep up with the demands of your chosen streaming TV service.
  • Laggy gaming or video calls - speed problems can also ruin the picture or sound quality in your video calls, and render online games unplayable. Occasional lag is to be expected, but if you keep seeing it it might be time for an upgrade.

The best broadband upgrades

So what should you look for in an upgrade? Try and prioritise what you need. That could be a faster service generally, or more specifically faster uploads. Or perhaps a more reliable service, or better customer support.

The obvious upgrade, if you haven't already made it, is to go from standard broadband to fibre. An entry level fibre deal will triple your download speed and should only cost a few pounds extra each month. If you're upgrading to a new deal with your existing provider you might even be able to negotiate a better offer. Plusnet and SSE currently offer the cheapest fibre broadband deals.

The next step is from the basic fibre (around 36Mb) to the higher end fibre, with speeds around 63Mb. Vodafone and TalkTalk have the cheapest deals at this faster speed.

If even that isn't enough, you can get over 100Mb speeds from a number of ISPs. The most widely available are from Virgin Media, who offer speeds up to 516Mb on average. Other big name providers like Vodafone and BT also offer ultrafast packages, but only in certain areas. These faster speeds will give you much better upload speeds as well as downloads.

If reliability and customer service are a bigger priority, the best way to check what you can expect from each provider is to read their customer reviews. Dig into our thousands of reviews for help on deciding your next move.

Ready to start shopping for a new internet deal? Use our postcode checker to find the best broadband offers where you live.

Comments

Watching football on TV

How to watch the Premier League season when it restarts

Posted on 2020-06-16 17:08 in News Features Virgin Media Sky BT NOW Broadband

After a three month delay the Premier League season is finally set to return. It kicks off again on 17 June with a double header including the Man City - Arsenal game. With no fans allowed in the stadiums, all the remaining 92 matches will be shown live on TV, across a mix of free-to-air and premium channels.

Here's how you can watch.

How to watch Premier League games for free

For the first time ever, Premier League games will be shown live on free-to-air TV. There will be 33 free matches in all, spread across three channels.

BBC: The BBC will be showing four matches, starting with Bournemouth vs Crystal Palace on 20 June. The Beeb will also have their usual FA Cup coverage when the competition resumes on 27 June.

Amazon: Amazon have also got four games, which begin with Palace against Burnley on 29 June. You'll be able to watch these even if you aren't a Prime subscriber (although you probably will need a normal Amazon account).

Pick: The remaining 25 free games are on the Pick channel. "What is Pick?", you ask. Good question! It's a channel owned by Sky that you can watch for free on every platform. You'll find it on Freeview channel 11, Freesat channel 144, Sky channel 159 and Virgin Media channel 165.

Don't assume that it's just the less fashionable games that will be available for free. Pick will be showing the Merseyside derby on Sunday 21 June, which could be the night that Liverpool are finally confirmed as champions.

How to watch Premier League football on Sky Sports and BT Sport

If the free coverage isn't enough for you, now's the perfect time to subscribe to a premium sports channel. If you've got broadband from the likes of Sky or BT you should be able to add the channels to your existing deal, or you could even consider switching providers and making a saving on a bundle.

Sky Sports have got 39 exclusive matches (they'll also be showing the games on Pick), which begins with Aston Villa vs Sheffield Utd at 6pm on 17 June. They've got the pick of the big fixtures. They will also be covering the Championship, currently slated to resume on 20 June.

BT Sport will be showing 20 games - 12 more than they originally had - with the first seeing Watford take on Leicester at 12.30pm on 20 June. They've also got the rights to the Champions League, although there's no date yet for when that will come back.

There are four main ways to sign up to watch Premier League football on Sky Sports and BT Sport.

Sky: The most obvious way to get Sky Sports is direct from Sky, via a dish, and you can add BT Sport to your package as well. You can sign up to Sky regardless of what internet provider you use, although you should be able to save on your monthly bill by taking it as part of a bundle with Sky broadband.

Take a look at the latest Sky broadband and TV bundles.

BT: BT now offer a full BT TV service to their broadband customers. This gives you a choice of channel packages, with the sports offerings including BT Sport along with all the Sky Sports channels streamed through NOW TV. What we like about BT TV is that even though you have to take a 24 month contract, your choice of channels is flexible. So, you can sign up for the football now, then when the season ends you can switch to a movie package instead.

Check out the best BT broadband and TV bundles.

Virgin Media: You can get Sky Sports and BT Sport through Virgin Media both as a standalone service or as part of a bundle with Virgin Media broadband. Virgin offer some of the fastest broadband plans that are widely available, with speeds up to an average of 516Mb.

See the latest Virgin Media broadband and TV bundles.

NOW TV: With the streaming service NOW TV you can watch Sky Sports without a dish. It can work out a little more expensive than getting it through Sky, but that's because you don't need a contract - you can cancel at any time. NOW TV doesn't offer BT Sport. You can make further savings by getting the service with a NOW Broadband bundle.

Check the latest NOW Broadband deals.

Upcoming games

So now you're ready for a feast of summer football. Matches take place throughout the week, at a range of kick-off times:

  • Monday: 8pm
  • Tuesday, Wednesday, Thursday: 6pm, 8.15pm
  • Friday: 6pm, 8.15pm
  • Saturday: 12:30pm, 3pm, 5:30pm, 7.45pm
  • Sunday: 12pm, 2pm, 4:30pm, 7pm

About a third of the schedule has been announced so far. Here's the list of games, and where you can find them:

  • Wednesday 17 June

    Aston Villa v Sheffield United (18:00), Sky

    Manchester City v Arsenal (20:15), Sky

  • Friday 19 June

    Norwich v Southampton (18:00), Sky and Pick

    Tottenham v Manchester United (20:15), Sky

  • Saturday 20 June

    Watford v Leicester City (12:30), BT

    Brighton v Arsenal (15:00), BT

    West Ham v Wolves (17:30), Sky

    AFC Bournemouth v Crystal Palace (19:45), BBC

  • Sunday 21 June

    Newcastle v Sheffield United (14:00), Sky and Pick

    Aston Villa v Chelsea (16:15), Sky

    Everton v Liverpool (19:00), Sky and Pick

  • Monday 22 June

    Manchester City v Burnley (20:00), Sky

  • Tuesday 23 June

    Leicester v Brighton (18:00), Sky

    Tottenham v West Ham (20:15), Sky

  • Wednesday 24 June

    Manchester United v Sheffield United (18:00), Sky and Pick

    Newcastle v Aston Villa (18:00), BT

    Wolves v AFC Bournemouth (18:00), BT

    Norwich v Everton (18:00), BBC

    Liverpool v Crystal Palace (20:15), Sky

  • Thursday 25 June

    Burnley v Watford (18:00), Sky and Pick

    Southampton v Arsenal (18:00), Sky

    Chelsea v Manchester City (20:15), BT

  • Saturday 27 June

    Aston Villa v Wolves (12:30), BT

  • Sunday 28 June

    Watford v Southampton (16:30), Sky and Pick

  • Monday 29 June

    Crystal Palace v Burnley (20:00), Amazon

  • Tuesday 30 June

    Brighton v Manchester United (20:15), Sky and Pick

  • Wednesday 1 July

    AFC Bournemouth v Newcastle (18:00), Sky and Pick

    Arsenal v Norwich (18:00), BT

    Everton v Leicester (18:00), Sky

    West Ham v Chelsea (20:15), Sky

  • Thursday 2 July

    Sheffield United v Tottenham (18:00), Sky

    Manchester City v Liverpool (20:15), Sky

Comments

Virgin Media Broadband Buyers Guide - Is Virgin Media right for you?

Can I get Virgin Media?

Virgin Media ultrafast broadband is only available through the company's own fibre optic cable network, meaning you need to live in a Virgin Media cable area to be able to get it.

The network currently comprises about 60% of UK homes, although Virgin Media are looking at expanding their coverage by the end of 2020. Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from M200 to M350 rolled out across 2018. M500 rolled out across 2019, and M600 is due to roll out as part of the Ultimate Oomph package, but expect that to extend to other packages later on.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 5 different broadband packages, each providing a different speed of broadband service:

  • M50, averages 54Mb download speed, 5Mb upload speed
  • M100, averages 108Mb download speed, 10Mb upload speed
  • M200, averages 213Mb download speed, 20Mb upload speed
  • M350, averages 362Mb download speed, 36Mb upload speed
  • M500, averages 516Mb download speed, 36Mb upload speed

All packages except M500 can be taken as standalone broadband deals, or with the option of line rental and a Weekend or Anytime calls package. Broadband is fully unlimited, with no restrictions on downloads or uploads. You can get Virgin Media broadband on both 18-month and 30-day rolling deals. The short term deal offers greater flexibility, but comes with a much higher upfront installation cost, typically £80, compared to £35 on the long. They're also more expensive per month if you choose a package with calls. You also have the option boost your speeds to the next package and get a 2GB data SIM bundled in.

Virgin Media is a "quad play" provider. This means that you can add a full range of pay TV services, plus a mobile deal, to your broadband and phone package. All TV deals require an 18 month contract.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Which package should I choose?

All Virgin Media broadband packages are truly unlimited, and offer 'superfast' and 'ultrafast' speeds over 24Mb and 350Mb respectively. When deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using your connection, and your budget - you don't need to pay more than necessary.

Virgin Media claims an average 5 second download time for an album, and 2.4 minutes for a movie on M100, and even faster on M200 with less than a 4 second average download for an album and 1.45 minutes for a movie, and even faster still on M350. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim the M100 package is ideal for families, and the M200 and 350 packages are the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

What TV deals do Virgin Media offer?

As well as their very fast broadband speeds, another big attraction of Virgin Media is the range of premium Pay TV services they offer.

Virgin Media TV is delivered via Virgin's cable infrastructure, so you need to live in an area where this has been installed. You watch via the Ultra HD-ready Virgin TV V6 box, which allows you to record six shows while watching a seventh. You also get on-demand viewing and support for Netflix and YouTube. In addition, the Virgin TV Go app lets you watch on a phone or tablet. These services come on a 12 month contract.

Virgin Media TV offers four bundles with an increasing number of channels:

  • Big Bundle: over 120 channels, most of which are available through Freeview. You can add Sky Cinema or Sky Sports as add-ons without contract. The standard Player TV bundle comes with Virgin's M50 fibre broadband.
  • Big Bundle + Entertainment Picks: more than 150 channels, including the above plus premium entertainment channels like Sky One, Sky Witness and Fox. Sky Atlantic is not available on Virgin. Boost your TV options by adding Entertainment Picks, with a choice between Drama, Documentaries, Lifestyle and Sport Lite
  • Bigger Bundle: over 240 channels including HD and +1 versions of many of the Mix TV channels, plus BT Sport in Ultra HD and the Virgin TV Ultra HD channel. You can add Sky Cinema or Sky Sports as add-ons without contract. Bundled with M100 fibre broadband.
  • Ultimate Oomph Bundle: the full package of over 280 channels, including Sky Sports HD, Sky Cinema HD and BT Sport UHD, plus the Virgin TV Ultra HD channel. Bundled with the ultrafast M500 fibre broadband, Anytime calls and a mobile SIM with truly unlimited data, minutes and texts.

Virgin offers certain bundles that match TV packages with specfic broadband deals, but you can mix and match, too, to ensure you get exactly what you need. All TV packages come with an option to boost your speed to the next tier, aside from Ultimate Oomph which already offers the fastest speeds available.

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Hub 3 router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you're not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Hub 3 wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - F-Secure SAFE, an anti-virus tool worth £79.99 a year, is included free for all Virgin Media broadband customers. You can install this on up to five devices for 12 months, including PCs and Macs, and Android tablets and phones. You also get Virgin Media's Web Safe parental controls tools.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. The phone inclusive packages are less per month than the broadband-only packages. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a 1TB Virgin TV V6 box, which enables you to record up to 500 hours of TV.
  • Free tech support - If you experience any problems you can support over the phone between 8am and 10pm, seven days a week. Online chat is also avalable Monday to Saturday between 8am and 8pm.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds averaging 362Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve average speeds of 213Mb.
  • Free hardware support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Hub 3 router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at over 250 London Underground stations, plus everywhere on the Galsgow subway.
  • All deals get the premium router - Virgin Media offer their very best router with the latest 802.11ac wireless on even their cheapest products. Equally, all TV customers get the same high-end V6 box regardless of how many channels they choose to take.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Installation is more complex - If your house has never had Virgin Media before, then the installation will more complex. An engineer will need to run cabling from the connection point on your pavement to an outside socket installed on your outside wall, to a wall socket inside your house. Virgin says it normally takes around two hours, although could be longer in some cases. However, if your home is already set up for Virgin, a self install option might be available.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than most FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds averaging around 19Mb while Virgin Media's M100 service offers only 6Mb average upload speeds, although their most expensive M350 service now offers 21Mb average upload speeds, and the new M500 service will offer 35Mb upload speeds.
  • High customer complaints - According to an Ofcom report, Virgin Media are the third most complained about of the major broadband suppliers.

 

Broadband.co.uk