Virgin Media Broadband Buyers Guide

Ultrafast high speed cable broadband available to around 60% of UK households

  • Fastest widely available broadband speed - with average download speeds of 516Mb on their fastest packages
  • 99.88% network uptime as of December 2020, based on 12 month average
  • Large range of TV and phone broadband bundles available, as well as broadband-only packages
  • Line rental cheaper than BT, also available with no phone line or line rental required
  • Technical support and repairs are free of charge
  • Free Hub 3 router with advanced 802.11ac wireless technology with all deals
  • Free wi-fi on the London Underground

Need help choosing? Give us a call on 0800 083 8870   Go to site

Virgin Media M100 plus Phone
£26.00 for 18 months
£51.00 thereafter

£5.00 upfront cost

  • 18 months reduced price!
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • Add a mobile SIM for just £5 extra
  • Use home phone minutes on mobile
  • Weekend UK landline calls
  • No activation fee online
  • 18 month contract

Buy now

Or call us on
0800 083 8870

Virgin Media Bigger Bundle
£49.00 for 18 months
£82.00 thereafter

£5.00 upfront cost

  • Free weekend calls
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 210+ TV channels including 60+ HD
  • WiFi on the Tube
  • Free Super Hub with 802.11ac Wi-Fi
  • BT Sport in 4K Ultra HD
  • Nat Geo Wild in HD and the Disney Channels
  • Weekend UK landline calls
  • No activation fee online
  • 18 month contract
 
 

Buy now

Or call us on
0800 083 8870

Virgin Media Bigger Bundle + Movies
£62.00 for 18 months
£97.00 thereafter

£5.00 upfront cost

  • Offer 18 months reduced price!
  • 108Mb average download speed!
  • 10Mb average upload speed!
  • Truly unlimited usage
  • Virgin TV V6 Box record up to 6 shows at the same time
  • 220+ TV channels including 60+ HD
  • WiFi on the Tube
  • All the Sky Cinema channels in HD
  • All the BT Sports channels in HD
  • Free Super Hub with 802.11ac Wi-Fi
  • Weekend UK landline calls
  • No activation fee online
  • 18 month contract
 

Buy now

Or call us on
0800 083 8870

Details last checked on 2021-08-02

Reasons to choose Virgin Media

  • No need for line rental if you opt for a broadband-only deal - cable to the property allows for broadband-only packages
  • Fastest widely available provider in the UK, averaging 516Mb download speed, more than 7 times that of BT fibre, which is currently averaging 67Mb on its fastest speed
  • 99.88% network uptime as of December 2020, based on 12 month average
  • Consistently the fastest of the big national providers in our monthly speed test report
  • Hub 3 router standard on all deals offers 802.11ac advanced wireless technology with faster speeds at a distance
  • Equipment is 'rented', meaning Virgin provides free repairs and replacements (provided that the customer hasn't abused the equipment)
  • No switching hassle - different technology, can run concurrently with ADSL while one or the other is set up
  • TV services provided by underground high speed cables so not affected by storms or heavy usage of your broadband service
  • Family Plan - existing broadband and TV customers on a Virgin Pay Monthly SIM can bundle up to 5 SIMs on one account to get discounts and additional parental controls
  • Rated highest for reliability out of all TV with broadband providers by Broadband.co.uk vistors

Possible downsides

  • Only available to around 60% of the UK, ruling out the vast majority of rural areas, but their footprint is growing
  • Installation can be more complex if your home hasn't been connected to Virgin Media before

Features at a glance

  • Top speeds average 516Mb download speeds and 36Mb upload speeds

  • 18 month or 30 day contracts

  • Truly unlimited usage on all packages

  • £35 upfront cost as standard

  • Free technical support by phone or online - 8am-9pm Weekdays, 8am-8pm Saturdays, 8am-6pm Sundays

  • Free anti-malware protection, firewall and parental controls for up to 5 devices

  • Free advanced Hub 3 802.11ac wireless router with all deals

  • Full range of premium Pay TV channels available, including Sky Sports and Sky Cinema

  • Phone bundles available

  • Free wi-fi at over 3.5 million hotspots, including in the London Underground and Glasgow Subway

  • Phone line optional for broadband only deals

  • Virgin Media have published a Traffic Management Policy

3 stars
  satisfaction rating based on 5963 customer ratings since 2020-08-04. See more Virgin Media customer ratings and reviews.

Customer Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Virgin Media.

Customer Ratings Summary

  • Satisfaction
    3 stars
  • Customer Service
    2.8 stars
  • Speed
    3.1 stars
  • Reliability
    2.9 stars

Based on 5963 customer ratings since 2020-08-04

Show all time ratings

Add your own review of Virgin Media

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 placed, whichever is largest.

Reviewer Location Reviewing Date Ratings
I left Virgin Media after 20 years because the level of service had become so bad. I waited 6 months to try and get a connection changed in my house, and after 4 different visits from their contractors, each a comedy of errors, I gave up and switched to BT. Virgin was the worst service I have encountered ever from a company of this size. But it continues. I returned all my equipment, got a receipt and a bill back on 4th June, but now 29th of July am still waiting for my £65 cheque that is 'being processed'. When I call they move the dates to (even though I have the bill) to suggest they are still within their 'processing' window. This company has become Stalinesque in its capabilities and totally unable of providing any service on any level to it's customers.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    2 stars
Balham Virgin Media  
Don't expect anything from virgin. I had broadband outages, phone line outages and then when you need to call someone to sort anything out, the calls go to call centres in Europe and you would get disconnected through the conversation. You know what's worse they don't call you back so you have to go through the same process again. The absolute worst company. DO NOT GO WITH VIRGIN UNLESS YOU WISH TO WAIT FOR HOURS ON THE PHONE AND THEN GET DISCONNECTED
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
HORRENDOUS. Avoid at all costs. They are impossible to contact - you have to wait on hold for a minimum of 30 minutes if you need to contact them for anything (renewals, service issues, complaints etc)
BEWARE, they will take advantage and exploit you.
I renewed my contract after being told that I could transfer my package to my new address if I moved home. I'm finally buying my first home, only to find out they can't supply that area, therefore I must pay around £248 to terminate the contract. I explicitly told them not to cancel and to just provide services to the area, but they force your hand and blame you for breaking the agreement, even though it is THE COMPANY who can't hold up their end of the deal.
Furthermore, the wifi box is not reliable, so I submitted a report about that, only to be told that they won't do anything about it as I will be leaving my home in 6 weeks, so now I am a fully paying customer who will not receive any help.
All this, during a pandemic and a housing crisis. Truly vile company, don't be fooled as I was, stick with BT! They DON'T charge you if they can't supply an area and actually have decent contact forms.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Pontypridd Virgin Media  
Not even joking when i say its the worst Internet in my area pay for 250mbs and ive never his over 20 and the prices these criminals charge are sickening for the service you get would lnt recommend too my dying nan let alone anyone else think mr Branson needs too stop ******* around in space and sort is joke of a company out
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Havant Virgin Media  
Pay for 100Mb/s, get 110Mb/s on speedtest.net.
Very reliable - on average down no more than 1-2 / 365 days of the year.
Got a great deal when called up customer service.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Leicester Virgin Media  
Virgin media have repeatedly acted in an unethical manner by - breaching data protections multiple times, closing complaints without contact to the customer, taking money out of customers accounts after being specifically told they no longer have permission to take money out, and it wasn't even money that was owed to them, they took all my money so I couldn't eat, and then told me it was my problem to go sort out, they have ignored a request to close my account despite acknowledging it on the phone, meaning I've had to pay an extra month by the time I submitted a second request. It's been a complete shambles and a tax on my mental health. While the service itself is fantastic, my suggestion is to avoid the company itself at all costs.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Bristol Virgin Media  
Constant intermittent outages, compensation only valid if outage is more than 2 days. Poor customer service. Best avoid Virgin Media and chose other providers who offer backup 5G support via a mobile dongle
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Reading Virgin Media  
I pay for 500mbs, I rarely get over 5 in my bedroom, I have a tiny house. At my last place I had a basic talktalk plan, 30mbs, it was consistently better than this, this is unbelievably rubbish
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Aldershot Virgin Media  
Try to stick you with an 18 month contract when moving homes against your consent!

Either gross incompetence or borderline fraudulent intentions: I was set up with an 18 month contract (and at a high price at that) which I never agreed to. The movers team agent confirmed I would be on a monthly rolling setup. I was also promised to have access to new customer discounts for a new contract after the move, which I didn't have access to, because all teams refused to honour the promise and would refuse ownership of a resolution. Instead I was in a catch 22 situation transferred between teams. I took 4 hours of phone calls to find out nobody would own a solution and I closed my account. Never again.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Virgin Media  
I have been trying to find out for a month if Virgin can supply broadband to my new address. They have a 'backlog' of similar queries so tell me my choices are either wait indefinitely while continuing to pay £24 a month for no service, or pay an early disconnection fee. And all this effort for the worst internet connection I've ever had, anytime I work from home I've no choice but to hotspot off my mobile. I'm counting down the days until the end of my contract. I never review stuff but they are just so all-round consistently irredeemably terrible I really can't help it
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
LONDON Virgin Media  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

Laptop with a picture of fast city lights on the screen

Is it time to upgrade to ultrafast broadband?

Posted by Andy Betts on in FeaturesTrueSpeedSkyEEVirgin MediaVodafoneCommunity FibreGigaclear

With the upgrade to our broadband infrastructure being accelerated, ultrafast broadband is becoming more accessible with each passing day.

So you might now be wondering, is it time to upgrade to a faster deal? But what exactly do you get, and what are the benefits to ultrafast broadband? Let's take a look.

What is ultrafast broadband?

Anything with a download speed over 100Mb can be classified as ultrafast.

There are a lot of different technologies that are able to deliver these faster speeds, including upgraded street cabinets that use the G.fast technology, Virgin Media's cable and fibre network, and the growing number of full fibre, or fibre-to-the-home, services that are being rolled out across the country.

Coverage is still quite patchy, but a majority of UK homes can get an ultrafast service from at least one provider, with as many as 59% able to get speeds of at least 300Mb.

Do you need ultrafast broadband?

While faster is very much better, the normal fibre broadband connections that most of us still use are extremely capable.

A 67Mb connection is good enough to allow you watch Netflix or Amazon Prime in 4K, and can download a 1GB file in just a touch over two minutes. You shouldn't experience too much in the way of problems, even with a fairly busy household.

But remember, your available bandwidth is divided between all the devices connected to your network. The more devices you add, the more likely you are to experience slowdowns on some of your tasks - your videos drop to a lower resolution, your downloads take longer, and so on. Ultrafast broadband reduces the chances of this happening, and the faster your connection, the less likely it gets. It allows you to connect more devices, and more people, without putting any limits on what they can do.

So while you might not have a desperate need for ultrafast, right now, there are lots of good reasons why it will benefit you.

  • Your browsing in general will speed up. You'll notice it especially with complex web apps like Google Docs, or photo heavy sites. You get a shorter ping rate, too, which means better online gaming.
  • You will experience much faster downloads. This isn't just files you're actively downloading on your laptop, but other things like those Windows 10 updates that happen in the background, video game downloads, and even Ultra HD movies you load on your Sky Q box. For reference, a 5GB file will take over 10 minutes to download on a 67Mb connection, and just 42 seconds with gigabit broadband.
  • Along with faster downloads, you also get much faster uploads. Full fibre broadband is symmetric, which means the upload and download speeds are the same. If you work from home, especially, this could be a huge benefit.
  • Ultrafast broadband is future-proof. Internet use on the Openreach network, which covers most UK broadband suppliers, more than doubled throughout 2020. Yes, it was driven in part by lockdown, but it was also the continuation of a long established trend that's unlikely to change any time soon.
  • In some cases, ultrafast broadband might also be your best option. Lots of rural areas, as well as new build homes, have frankly terrible options when it comes to fibre-to-the-cabinet broadband - and some don't have it at all. But full fibre is independent of the old copper-based network, so you might increasingly find that it's your best, and maybe, only choice.

Can you get ultrafast broadband?

The provider with the widest ultrafast broadband coverage throughout the country is Virgin Media. They're available to approaching two-thirds of the UK and they offer speeds up to an average 630Mb. Vodafone, EE and Sky are among the other big providers that can offer ultrafast broadband at varying speeds.

There's also a big growth in the number of specialist full fibre providers, some focussing on specific regions. These include Community Fibre in parts of London and TrueSpeed in the South West, while Gigaclear target rural areas in 22 counties across the Midlands and south of England. Coverage is improving all the time, as are the range of options available to everyone.

Are you ready to upgrade to ultrafast broadband? Use our postcode checker to find out if it's available in your street already.

Comments

A couple watching TV

What broadband speed do you need for your smart TV?

Posted by Andy Betts on in FeaturesSkyBTTalkTalkPlusnetVirgin MediaVodafone

If you're splashing out on a big screen smart TV, perhaps to watch the Euros or to build your dream Home Cinema experience, it's worth also checking to make sure that your broadband package is up to scratch.

It's not really a big deal if you've gone for a smaller set, but if you're rocking a 65 inch screen or more, you want the best resolution you can get. 4K streaming is a must.

So what exactly do you need? When it comes to broadband for TV streaming, how fast is fast enough? Let's take a look.

What speeds do you need?

First, load up our speed test tool, go and stand next to your telly and run it a couple of times. This will give you an idea of the speeds your TV is able to get.

Now, you can compare the results to the speed requirements for many of the most popular streaming services:

  • BBC iPlayer - 4K: 24Mb, HD: 5MB. (iPlayer currently only offers a few shows in 4K, including the whole of the Euro 2020 competition.)
  • NOW TV - 1080p HD: 12Mb (There's no 4K option at the moment.)
  • Netflix - 4K: 25Mb, HD: 5Mb
  • Amazon - 4K: 15Mb, HD: 5Mb
  • Disney+ - 4K: 25Mb, HD 5Mb
  • Apple TV+ - 4K, 15Mb, HD: 8Mb

You might need to upgrade your subscription to get 4K streaming on some of these services. They will stream in 4K if your connection is fast enough, but will drop down to 1080p HD (and potentially even lower) if it isn't, so you don't have to worry about adjusting the settings of your streaming apps to find the appropriate quality.

Smart TVs use the same bandwidth as dedicated streaming sticks or set-top boxes, so the requirement is the same if you're using one of those instead - it's based on the software rather than the hardware.

And if you're wondering whether streaming uses more bandwidth than downloading, it's basically the same. You can technically download at a higher quality on a slower connection if you're willing to wait long enough, although you wound't want to do that too often. The big difference is for live TV, where you're always reliant on your internet connection when streaming, as compared to an aerial, cable or dish, where you always get the highest quality available, regardless.

How can you speed up the internet for your smart TV?

If you're struggling with buffering or pixellated images, or you're concerned you aren't getting the maximum quality available, there are a few things you can try.

  • Check your TV has a good Wi-Fi signal to begin with - you can usually see this if you delve into the TV's W-Fi settings. The weaker your signal, the slower your connection might be, and if it gets too weak, there's where you're likely to encounter problems.
  • If you have a weak connection, make sure there are no electrical devices nearby that can cause interference, like a cordless phone.
  • Also, you could try moving your router so that there are no heavy, physical objects like large bookcases that could block the signal.
  • Most smart TVs should have an Ethernet port around the back, so you can plug in a cable direct from your router to ensure a fast, consistent connection. Alternatively, you could use something like a Powerline adapter to extend your network coverage into a room where your Wi-Fi performance tends to be less than stellar.

The best broadband for your smart TV

As you can see from the speed requirements above, even 4K streaming is easily within the capabilities of almost all fibre packages, assuming you don't live too far away from your nearest street cabinet. This can cause a big drop-off in your download speeds.

The complication comes when you factor in what the rest of your household is doing while you're watching.

A typical entry level fibre deal, with 36Mb download speeds, comfortably exceeds the 25Mb requirement for 4K. But if you've got kids YouTubing and FaceTiming, and a partner in your home office downloading, all at the same time, your bandwidth will be spread a lot more thinly. Suddenly, that 4K streaming could be off limits.

So what speeds should you go for? Assuming a busy household, a top-end fibre-to-the-cabinet package should be the minimum. These have speeds in the region of 63-66Mb, and are enough for a few people to be busy online at the same time. Vodafone, TalkTalk and Plusnet are among the providers that offer great value fibre deals with these speeds.

But you should go faster for a larger household, to get the peace of mind that your connection will always be speedy enough to meet your needs. Most providers offer packages faster than 100Mb, including Sky, BT and Virgin Media.

If you're ready to upgrade to get the best TV and Home Cinema experience possible, use our postcode checker to discover the best broadband deals available in your area today.

Comments

Virgin Media Broadband Buyers Guide - Is Virgin Media right for you?

Can I get Virgin Media?

Virgin Media ultrafast broadband is only available through the company's own fibre optic cable network, meaning you need to live in a Virgin Media cable area to be able to get it.

The network currently comprises about 60% of UK homes, although Virgin Media are looking at expanding their coverage by the end of 2020. Ultrafast speeds (in excess of 100Mb) are available in all cable areas, and the full upgrade from M200 to M350 rolled out across 2018. M500 rolled out across 2019, and M600 is due to roll out as part of the Ultimate Oomph package, but expect that to extend to other packages later on.

You can use our broadband checker to see if you live in an area with cable.

What packages are available?

Virgin Media provide 5 different broadband packages, each providing a different speed of broadband service:

  • M50, averages 54Mb download speed, 5Mb upload speed
  • M100, averages 108Mb download speed, 10Mb upload speed
  • M200, averages 213Mb download speed, 20Mb upload speed
  • M350, averages 362Mb download speed, 36Mb upload speed
  • M500, averages 516Mb download speed, 36Mb upload speed

All packages except M500 can be taken as standalone broadband deals, or with the option of line rental and a Weekend or Anytime calls package. Broadband is fully unlimited, with no restrictions on downloads or uploads. You can get Virgin Media broadband on both 18-month and 30-day rolling deals. The short term deal offers greater flexibility, but comes with a much higher upfront installation cost, typically £80, compared to £35 on the long. They're also more expensive per month if you choose a package with calls. You also have the option boost your speeds to the next package and get a 2GB data SIM bundled in.

Virgin Media is a "quad play" provider. This means that you can add a full range of pay TV services, plus a mobile deal, to your broadband and phone package. All TV deals require an 18 month contract.

Fibre optic broadband like that provided by Virgin Media does not vary in speed depending on how far you are from a telephone exchange, unlike their competitors who use copper phone lines.

Which package should I choose?

All Virgin Media broadband packages are truly unlimited, and offer 'superfast' and 'ultrafast' speeds over 24Mb and 350Mb respectively. When deciding which package is best for you, you should consider how heavily you use the internet, how many people will be using your connection, and your budget - you don't need to pay more than necessary.

Virgin Media claims an average 5 second download time for an album, and 2.4 minutes for a movie on M100, and even faster on M200 with less than a 4 second average download for an album and 1.45 minutes for a movie, and even faster still on M350. These speeds are more suited to people who download a lot, or who regularly play online games, especially if there is more than one person doing this.

As most internet users do not need the higher broadband speeds, the size of your household should be a primary consideration when selecting which package you wish to go for. Virgin Media claim the M100 package is ideal for families, and the M200 and 350 packages are the 'ultimate experience' easily adequate for 5 or more people. This assumes that everyone will be using the internet a lot - which may be the case for some larger families or student households, in which case going for a faster package will enable you to avoid slowdown when everyone is online at the same time.

However, there is no point in paying for more than you need.

Points to consider before you choose

  • How many people will be using your broadband connection?
  • Are you a heavy downloader, or do you regularly play online games?
  • Would the expense of the faster speed be worth it for you?

Compare all Virgin Media deals

What TV deals do Virgin Media offer?

As well as their very fast broadband speeds, another big attraction of Virgin Media is the range of premium Pay TV services they offer.

Virgin Media TV is delivered via Virgin's cable infrastructure, so you need to live in an area where this has been installed. You watch via the Ultra HD-ready Virgin TV V6 box, which allows you to record six shows while watching a seventh. You also get on-demand viewing and support for Netflix and YouTube. In addition, the Virgin TV Go app lets you watch on a phone or tablet. These services come on a 12 month contract.

Virgin Media TV offers four bundles with an increasing number of channels:

  • Big Bundle: over 120 channels, most of which are available through Freeview. You can add Sky Cinema or Sky Sports as add-ons without contract. The standard Player TV bundle comes with Virgin's M50 fibre broadband.
  • Big Bundle + Entertainment Picks: more than 150 channels, including the above plus premium entertainment channels like Sky One, Sky Witness and Fox. Sky Atlantic is not available on Virgin. Boost your TV options by adding Entertainment Picks, with a choice between Drama, Documentaries, Lifestyle and Sport Lite
  • Bigger Bundle: over 240 channels including HD and +1 versions of many of the Mix TV channels, plus BT Sport in Ultra HD and the Virgin TV Ultra HD channel. You can add Sky Cinema or Sky Sports as add-ons without contract. Bundled with M100 fibre broadband.
  • Ultimate Oomph Bundle: the full package of over 280 channels, including Sky Sports HD, Sky Cinema HD and BT Sport UHD, plus the Virgin TV Ultra HD channel. Bundled with the ultrafast M500 fibre broadband, Anytime calls and a mobile SIM with truly unlimited data, minutes and texts.

Virgin offers certain bundles that match TV packages with specfic broadband deals, but you can mix and match, too, to ensure you get exactly what you need. All TV packages come with an option to boost your speed to the next tier, aside from Ultimate Oomph which already offers the fastest speeds available.

How do I switch/sign-up?

Customers switching to Virgin Media will have an engineer come over to their house to install the cables and help you get set up with fibre broadband, including the Hub 3 router.

If you are switching to a Virgin Media package that includes phone services, you will need to switch your phone line. Virgin Media should do everything for you, including letting you keep your pre-existing phone number. If you do this, then your previous provider will automatically cancel your phone line and any broadband services that are associated with it.

If you're not switching phone services, you will need to give your current broadband provider 30 days notice of cancellation. If you're worried about downtime, you can always arrange for your current broadband to end a few days after your Virgin start date.

Find out more at our guide on switching broadband providers.

What do I get when I sign-up?

It's always good to know upfront what you'll get when signing up with an ISP so you know what you can enjoy for free, or to budget for any extras you may want.

  • Wireless router - All customers signing up to Virgin Media fibre broadband will get a free Virgin Media Hub 3 wireless router with the very latest 802.11ac wireless technology offering the fastest speeds and greatest range. The routers will be set up by a Virgin Media engineer on installation day.
  • Online security - F-Secure SAFE, an anti-virus tool worth £79.99 a year, is included free for all Virgin Media broadband customers. You can install this on up to five devices for 12 months, including PCs and Macs, and Android tablets and phones. You also get Virgin Media's Web Safe parental controls tools.
  • Inclusive phone calls - Virgin Media provide the option of getting phone services along with your broadband packages. The phone inclusive packages are less per month than the broadband-only packages. These phone packages offer Talk Weekends, which means unlimited weekend calls to UK landlines and Virgin Mobile numbers, and you can extend this to evenings and weekdays, or add international or mobile calls as optional extras for an extra cost. 087x and 084x numbers are subject to extra service and access charges.
  • Option of TV - You can also get broadband, phone and TV altogether as a combination package. These packages come in various sizes ranging from basic collections for lighter users to the VIP collection for those who want it all. These packages offer a wide range of cable and HD channels, with over 200 channels including most Sky channels with the larger collections. You also get a 1TB Virgin TV V6 box, which enables you to record up to 500 hours of TV.
  • Free tech support - If you experience any problems you can support over the phone between 8am and 10pm, seven days a week. Online chat is also avalable Monday to Saturday between 8am and 8pm.

What are the benefits of Virgin Media?

The benefits offered by an ISP may be what seals the deal in your decision to buy a package from them.

  • Fastest widely available broadband speeds - Virgin Media currently offer the fastest affordable consumer broadband speeds in the UK (excluding some full fibre services in limited localities) with ultrafast (above 100Mb) broadband available in all cable areas. Full speeds averaging 362Mb are in the process of being rolled out with many areas already upgraded and all areas can achieve average speeds of 213Mb.
  • Free hardware support - All Virgin Media broadband customers are entitled to free servicing and repairs on your broadband connection and Virgin Media Hub 3 router, and round-the-clock technical support for when things go wrong. However, because the equipment remains property of Virgin Media, and customers technically only rent it for free, any perceived misuse or mistreatment will not be covered by the free servicing and repairs.
  • Free London Underground wi-fi - Virgin Media customers are able to use wi-fi connections free of charge at over 250 London Underground stations, plus everywhere on the Galsgow subway.
  • All deals get the premium router - Virgin Media offer their very best router with the latest 802.11ac wireless on even their cheapest products. Equally, all TV customers get the same high-end V6 box regardless of how many channels they choose to take.

What are the drawbacks of Virgin Media?

Let's face it, not everything can be perfect, and even the best deals may have a downside.

  • Installation is more complex - If your house has never had Virgin Media before, then the installation will more complex. An engineer will need to run cabling from the connection point on your pavement to an outside socket installed on your outside wall, to a wall socket inside your house. Virgin says it normally takes around two hours, although could be longer in some cases. However, if your home is already set up for Virgin, a self install option might be available.
  • No fixed IP addresses - Virgin Media do not offer fixed IP addresses as part of their regular packages. However this is only likely to be an issue if you wish to set up a local web server, otherwise you are unlikely to notice the difference.
  • Slower upload speeds than most FTTC - Although Virgin Media's download speeds tend to outstrip fibre to the cabinet alternatives, their upload speeds don't tend to keep up. Many other fibre services offer upload speeds averaging around 19Mb while Virgin Media's M100 service offers only 6Mb average upload speeds, although their most expensive M350 service now offers 21Mb average upload speeds, and the new M500 service will offer 35Mb upload speeds.
  • High customer complaints - According to an Ofcom report, Virgin Media are the third most complained about of the major broadband suppliers.

 

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