1,510 Customer Reviews over 38 pages
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- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2023-06-19
- Comments
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Have a mobile contract with vodafone so thought I'd get the broadband which turned out to be an awful decision by me.
Internet is absolutely crap constantly dropping out sometimes it says it's on but the internet doesn't work.
I move to another room in the house and you'd have thought I'd have moved 5 doors down as the internet doesn't even work in my bathroom.
Please avoid this at all cost.
The price is cheap but the service is horrendous.
Pay more and go with someone like BT.
Unfortunately I'm stuck in a contract but as soon as it's up I'll never go back to them again I'll also be changing my mobile phone provider as well.
- Location
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- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-11-23
- Comments
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Signed up for superfast 2, guaranteed speeds of +55mbps. Daytime speeds fluctuate between 5-25mbps. In the evenings it's around 5-15mbps. Have spoken to them numerous times - they finally admitted they have oversubscribed and they can't achieve those speeds. Another thing, their app is garbage, says you have 80mbps, when you have 5. Will speak with Ofcom and Trading Standards.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2020-01-03
- Comments
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I’m going to bullet point this for ease of reading:-
Moved to Vodafone
New router doesn’t work
Input manual dns server information
Internet works but devices drop constantly on and off the network
Get mobile phone bill which confirms data usage is increased as the network is unstable so my phone keeps reverting to data mode.
Speak to Vodafone who run tests and say they’ll send a new router in 3-5 days
Speak to Vodafone 8 days later - they’re out of router stock at warehouse and will have more in 2 days, please wait 3-5 days
Speak to Vodafone after 8 days - and put complaint in online; reassured of router being ordered now and will be on way.
3 days later someone from Vodafone complaints rings me in regards to my complaint. Router was never ordered by any of the three previous people who fed me lies.
Router was ordered and arrived next day
Router connection still unstable and awaiting phone call back to find out what else they can do.
Wish I’d stayed with talktalk.
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2021-05-19
- Comments
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Shocking Internet coverage and even worse customer service. Counting down the days to the end of my contract. Avoid at all cost!
- Location
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- Location
- Newmarket
- Reviewing
- Vodafone
- Date
- 2017-12-12
- Comments
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Unless you want to risk getting stuck in a contract for a service that only works with a wired connection - AVOID LIKE THE PLAGUE! All these guys can tell you is that they 'Dont guarantee a WIFI connection' and there is nothing else they can do.
The first 10 months of the contract were fine but now I regulary have WIFI download speeds of less than 1mgb when sat 2 foot away from the router and makes the likes of sky q unusable. Have spent hours going through configuration settings with them over and over again. Very few houses around me so no excuses to be found on channel settings etc. Nor has my house grown thicker walls overnight. They are not interested in escalating and will not consider sending a replacement router.
Their customer service is literally horrendous. Im sure there a number of customer reviews testifying a decent service, but if you value your time and money, please dont take the risk and shop elsewhere.
- Location
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- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2022-08-19
- Comments
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For the first 18months brilliant, recently shocking, router drops out 7times a day, Vodafone are refusing to replace the router, they have done line checks and say the line is fine. They wont let me buy a new router and on board it. So I have been left with poor internet throughout the house. Leaving to go to Sky and now Vodafone are trying to charge me for leaving a sub par service
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-05-05
- Comments
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Poor internet connection, frequently dropping below what is expected, ethernet connection doesn't work on the router, and the connection barely extends a few meters.
Have been in contact with Vodafone numerous times over the last month and nothing has got sorted. After an hour on the phone on the last call they concluded that the router needs to be moved and the devices moved closer. We live in a tiny flat, and the router is in a central part of the flat, I don't know practically how this is a solution.
I wish I never signed up to a contract with them and would never use them again.
- Location
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- Location
- Uk
- Reviewing
- Vodafone
- Date
- 2020-06-22
- Comments
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Awful customer service and incompetent staff
I have had Vodafone broadband for over one year now and recently tried to arrange a house move. Vodafone are unable to supply at my new property and after what they have put me through i`m glad.
I gave them the date I was moving, which was in July and that was agreed as my disconnection date. They assured me that it would be 30 days before i disconnected which would take me past my move out date. 2-3 days later, they have disconnected me and have now told me it is up to 14 days to reconnect.
I rely on internet immensely for my job like most of us. I was bounced around different departments and "managers" and told to expect various phone calls throughout the day which did not happen.
So now with 3 weeks to go until i move, I have no internet thanks to the incompetence of Vodafone. I was also told at one point I was going to be compensated and be put through to the billing team...never happened. I am going to progress forward with legal action.
My phone is also with them and i will be expediting a move from their awful service.
- Location
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2018-10-07
- Comments
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I switched from virgin media to Vodafone and it is a bad choice it took 5 weeks for connection and the connection is disgusting it made me lag on my PS4 games so bad my I had to turn my game off before a smash it and and YouTube videos don't work extremely well. I have too watch my videos at 480p and it's isn't a great experience NEVER EVER GO TO VODAFONE!!
- Location
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- Location
- Witham
- Reviewing
- Vodafone
- Date
- 2018-04-05
- Comments
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I ordered Broadband through vodaphone as every contract we already have with them.
From the start there was poor communication from Vodaphone cancelling the order on TWO separate occasions, with this they kept sending openreach engineers whilst they was told that nobody was available until a certain date.
The service has been extremely poor, to which we have now cancelled the broadband service and we are now considering moving our phone services to another provider.
- Location
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- Location
- Chesham
- Reviewing
- Vodafone
- Date
- 2019-02-26
- Comments
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Under no circumstance should you pay for this atrocious service. The connection constantly drops out everyday, more than once. This is by far the most unreliable broadband service I have had to date.
The customer service is fine as they try to help you the best they can. The connection is dreadful and the speed will fluctuate as and when it wants to.
Save yourself the aggravation and go with another provider, I will be as soon as my contract is over.
Utter waste of money, I spend most of my browsing time using my phone data as it’s far more reliable. Ironically that’s also provided by Vodafone.
- Location
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- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2020-02-19
- Comments
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Awful service, Awful speed, rubbish router. I would rather pay slightly more and go with a better service provider. Customer services aren't English and barely understand English language. This makes it more frustrating when you need technical issues resolving.
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2017-04-07
- Comments
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Terrible service always cutting out and no way near what they said we would get. Spend a total of nearly 6 hours onto customer services getting no where and no results. It constantly drops out. We even phoned saying we would rather just leave the contract as not getting what was stated but the said they couldn't do that because their end it states we are getting the top speed. Absolute joke never ever use them again and I would advise anyone to consider a more reliable and helpful company. We have had trouble paying credit cards and bills because of this and still they didn't care the lady I spkoke to on the day didn't care at all about what we were saying only what they thought we were getting.
- Location
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- Location
- Hove
- Reviewing
- Vodafone
- Date
- 2021-09-23
- Comments
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Internet has gone down twice in one month, each time for a period of days! Have to hassle daily to get it back up. Both times they promised £8.06 a day for outage, and yet nothing has ever appeared on my bank statement. Requested again. Another promise. No money. Incredulous.
- Location
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2022-03-18
- Comments
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Dysfunctional and appalling internet. We pay for 60+ MBpS but we're currently getting 6!
There are also frequent periods where the internet goes down and is unavailable.
We got in touch with customer services but their advice was to take the faceplate off the socket and investigate it ourselves, which we didn't want to do. And then stopped bothering to reply to us.
- Location
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- Location
- Newport
- Reviewing
- Vodafone
- Date
- 2021-10-01
- Comments
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Honestly steer clear! I've been with Vodafone for 2 months now and probably only had 1.5 months worth of internet, doesn't sound too bad but when you work from home it becomes an issue. Customer service is absolutely shocking. You won't get anything out of them on live chat but copy and paste messages & slow as hell to resolve any issues. If I had the choice this would be a 0 star review.
- Location
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- Location
- North London
- Reviewing
- Vodafone
- Date
- 2021-10-05
- Comments
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Absolutely shocking company. Managed to mess up my broadband order due to "technical issues", and after asking me to place another order it developed the same "technical issues". Needless to say, I cancelled my "order" right there and proceeded to go with another provider. Their customer service is inept to say the least and I would strongly recommend that, if you're currently considering going with Vodafone, you think again!!
- Location
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- Location
- Hereford
- Reviewing
- Vodafone
- Date
- 2018-10-15
- Comments
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Was good but now awlful but you still have to pay
- Location
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- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2018-11-28
- Comments
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I'm paying for 78download/20upload...and I was getting that for a month or so, now I'm lucky to get 20mbps download. Absolute rubbish.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-05-01
- Comments
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Awful in every way possible. Shamelessly and breathtakingly incompetent.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-06-29
- Comments
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Worthless company.
Signed up for Vodafone fibre broadband and landline telephone on 4th of May, and was given an activation date of the 21st of May.
That date came and went, no service. Called and was given a new date of 24th of May. That date came, no service.
Called and was given a new date of 30th of May, guess what? No service...
Called and given new date of 7th of June. You'll never guess... NO SERVICE...
Was away for a while, called them on 20th of June. Was told it would be working in 48 hours, and that they would call be back to confirm.
Got no call back, and no service 4 days later...
Called on 25th of June. Spoke to someone with a brain that did some tests and arranged for an engineer to look at the exchange. On the 27th of June I got a call stating they needed to visit my home to check the cabling.
Engineer attends on the 29th of June, and says the cabling at the exchange hasn't been done at all.
They will forward the info to someone else that will need to attend at street level again, and gave no ETA...
Avoid Vodafone at all costs...
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2018-04-21
- Comments
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I sing the contact on 16 of March for 76 mbps. They promised me that everything will start on 23 rd of March,just arrived to home got text that my internet will start 4 of April. 4 of April internet was actived but router I got 7 of April:D
When I plugged into the wall off course nothing was working. I was calling to customer service many times and after waiting additional week 12 of April finally engineer came and fixed problem. Every single evening from aroud 6 pm speed of internet is around 2-5 mbps but now is all the time like this so I would say that I stuck without internet again.
I try to cancel my contract because I'm really tired of Vodafone. So if you don't want have problem with internet keep away from Vodafone.
- Location
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- Location
- Wolverhampton
- Reviewing
- Vodafone
- Date
- 2021-04-12
- Comments
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Worst Internet we've ever had and mean ever, so glad we're leaving them in a couple of days.
Would never recommend them to anyone.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2019-12-05
- Comments
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Terrible customer service, please do not sign out with Vodaphone especially broadband service. They signed me up for two broadband contracts at the same time-without my permission and sounded like they were giving me a favour for cancelling one of them (the one that was set without my knowledge). Managers zero emphaty for their side "error". Absolutely horrible and horrifying experience.
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2018-03-07
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2023-07-12
- Comments
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Poor broadband signal all over our house. TV won't work. Customer service advised we buy a booster on Amazon.
- Location
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- Location
- Unhappyland
- Reviewing
- Vodafone
- Date
- 2020-11-02
- Comments
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used over a dozen providers over the years, plug and play...not vodaphone....
now I have to supress my anger and contact them, moving to vodaphone was a very big mistake even the default passcode is more annoying than the norm.
- Location
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- Location
- Staffordshire
- Reviewing
- Vodafone
- Date
- 2023-12-15
- Comments
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Terrible customer service. Router never arrived but they still charged me. Customer service don’t seem to understand there is a problem with their process and just keep trying to reorder the router, which keeps just not being delivered. It’s been a month and they still haven’t fixed the issue. DO NOT BUY VODAFONE BROADBAND!!!
- Location
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- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2022-03-08
- Comments
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My mum has been trying to set up broadband with Vodafone for months. When we originally set up the account they arranged for the installation in a months time. They day came, no one showed up. We rang Vodafone multiple times who seemed to be under the impression someone from outreach would be turning up that day. Eventually they realised after about 3 hours on the phone that this had in fact never even been booked in with outreach. We then were supposed to get a call back from Vodafone Tuesday, they never rang so we called them on Friday. Spent another good 2-3 hours on the phone with them until eventually they booked our installation in for next week Friday. Now 3 days before, we get an email from outreach saying they're not coming for another 3 weeks. Absolutely ridiculous service, Vodafone have done nothing to resolve this.
- Location
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- Location
- CORNWALL
- Reviewing
- Vodafone
- Date
- 2019-01-09
- Comments
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Set up two months ago. Have since called in three times due to problems with speed and connection reliability. The first two phone calls were two hours each and the last 35 mins. Problem still not resolved!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-12-27
- Comments
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I definitely wouldn't recommend, poor customer service provided, we've got broadband that doesn't work, my sister bought without asking me, problem still not resolved, their customer service team messing about online, they won't let us type while chatting, something dogy going on with this broadband provider, please be careful
- Location
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- Location
- Essex
- Reviewing
- Vodafone
- Date
- 2022-11-17
- Comments
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Switched from Virgin Media to what Vodafone describe as their 'pro' package. Absolutely horrendous. Constantly drops connection and then refuses to reconnect. App is a complete waste of time and customer service is shockingly bad. Counting the minutes to be out of contract and we'll go back to Virgin.
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2022-03-19
- Comments
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We decided to switch from BT to Vodafone on the tariff offering the £90. Amazon voucher through Broadband Genie. Here are the issues we've had, decide for yourself if they are issues for you:
The website would not allow us to log-in. Perhaps it takes several days for new customers to be able to use the site? That seems ridiculous.
We tried calling and were sat on hold for a very long time. When they finally answered we said we wanted to cancel and they transferred us.... to a dead line. I'm sure it was just a mistake :|
The most important issue for a lot of people involves your credit rating. For some reason Vodafone does a hard credit search which will tank your credit rating for up to 180 days. Absolutely disastrous in some situations.
We ended up staying with BT. It was the old, "I'm changing supplier" phonecall which ends with you being given a much better deal.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-01-12
- Comments
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Dreadful - avoid at all costs. This is the worst broadband provider we have ever had. It continually drops out - we have to turn WiFi off and on again continually. It is impossible to get any support from Vodafone.
- Location
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- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2024-04-13
- Comments
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Paid £40 monthly for a fibre broadband that cannot load a page successfully. Worst worst broadband service ever. Thank God am out. Avoid this service. Really really bad bad bad. One star is overrated. I could give a minus realistically
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-10-26
- Comments
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Worst company ever never resolve a problem just keep you on the line for hours. Online help of no use either. Of late my Landline was barred with no warning; because my wife's mother abroad had passed away and she had to make extra calls abroad; they would not unbar the line until my wife paid extra plus interest to them with a credit card and then the line was unusable for a day. AVOID this company keep away.
- Location
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- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2018-01-03
- Comments
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Had an awful experience with Vodafone and had to cancel within the cooling off period. The connection was not stable and would drop every few minutes. When I called Vodafone they insisted that the problem was at my end.Then they cancelled the connection without my authorisation and I'm now left without broadband for 20 days. Will never use this rubbish company again.
- Location
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- Location
- Hereford
- Reviewing
- Vodafone
- Date
- 2020-12-03
- Comments
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Main problem is every time I’ve moved house, Vodophone mess up the order and it can take up to 2 months to get connected. When I’ve tried to phone them, I’m either on hold for upwards of over .Or like this evening, I was cut off 6 times.
- Location
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- Location
- Folkestone
- Reviewing
- Vodafone
- Date
- 2020-06-25
- Comments
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Reasonable broadband, let down by awful customer service. When it was working, it was fine - and problems were few and far between, to be fair. But as soon as anything went wrong, I knew I was in for a load of hassle; their customer service reps are absolutely clueless. The last straw was this morning; my internet had been slow for a couple of days due (I found out eventually) to re-installed Google Drive syncing a load of files which I hadn't asked it to sync. But Vodafone customer services made no attempt to discover this; just fed me a load of rubbish about changing the broadband channel via the app, and how it would be "need 24 hours to adapt to the new settings" (which, handily for them, got me off the phone!)
- Location
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- Location
- North East England
- Reviewing
- Vodafone
- Date
- 2023-08-09
- Comments
-
We had no issues with the actual internet service, our problem was customer services, they cut us off at the end of the 1st month, we called up and were told we hadn't paid our bill, we had set up a direct debit but Vodafone had messed it up, 3 days to re-connect, lots of apologies, assures us it won't happen again etc. End of month 2, internet goes off again, same problem, this time, reconnected in a day, apologised, etc, offered compensation.. end of month 3, cut us off again, I call up, usual apologies, I tell them I've had enough and intend to change provider, I work from home and need reliable internet. Call handler laughs at me and tells me I can't change supplier as I'm locked into an 18month contract.. I move to BT.. Vodafone pursue me for the balance of the contract, I object, explain my position. They sell the "debt" to various debt collection agencies, hounded for years, the last agency submit false paperwork and obtain a CCJ for non-payment by me and state Vodafone disconnected me for non payment.. the worst company I've ever had the displeasure of dealing with, completely hopeless and take no ownership of their in-ability to provide a service they are paid for..
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.