1,510 Customer Reviews over 38 pages
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- Location
- inverness
- Reviewing
- Vodafone
- Date
- 2021-01-19
- Comments
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Worst move i have ever made this is the worst broadband i have ever had by a mile . stay clear, didn't even get my freebie for signing up . rubbish
- Location
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- Location
- Kirkcaldy
- Reviewing
- Vodafone
- Date
- 2022-10-30
- Comments
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Chronic, worst internet I’ve ever had, constantly drops out, I regret the day I signed up with them, please avoid.
- Location
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- Location
- Swindon
- Reviewing
- Vodafone
- Date
- 2019-06-10
- Comments
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Tried so many providers and Vodafone have never let me down. Never buffers as I stream a lot, no line rental and never been overcharged. I am on the lower option with many devices and never had a problem. 5* from me. Been with them 18 months now and will remain with them. Use many devices and never been overcharged.
- Location
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- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2022-01-06
- Comments
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Overall the broadband is ok but I’ve had problems connecting certain devices. My epson printer would not connect but was fine with regular Vodafone so I had to buy a new printer. My Amazon max firestick wouldn’t connect either so had to return and purchase a regular firestick. Once my contract ends I will be changing as there is obviously something not right if certain devices won’t connect even with help from Vodafone Technical.
- Location
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- Location
- Walsall
- Reviewing
- Vodafone
- Date
- 2024-03-17
- Location
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- Location
- North Lincolnshire
- Reviewing
- Vodafone
- Date
- 2023-05-28
- Comments
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Not impressed ! Lost all broadband 36 hours ago came back briefly this afternoon and then lost again. Will be checking contract and moving to another provider ASAP
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2020-11-11
- Comments
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Avoid like the plague. Our broadband has been no better than useless since day one. We reported this to Vodaphone within days of install to be told we had to wait 14 days for the line to 'Settle' which obviously never happened. We then tried to cancel and were told we couldn't because we were passed the 14 day cooling off period. Really dirty practice. Having called them more times than I can remember to be told a million crap excuses and given as many empty promises we still have no internet..I've now given up and signed up with another company before my contract's finished. Awful customer service, awful broadband, awful company.
- Location
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- Location
- Watford
- Reviewing
- Vodafone
- Date
- 2019-06-10
- Comments
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I'm on the Superfast 2 broadband where i should get around 63mbps.. on good days I get 53/54. However the routers supplied is useless, I keep getting drop outs on all devices. VF have sent me 3 routers all have the same issue! Customer service is poor. My advice is stay away, its more hassle than savings or quality.
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2019-10-26
- Comments
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AVOID AVOID !!Swapped over twelve months ago and since had shocking slow speeds , constant dropping , Spent hours on the phone to cust service to only get a different person each time having to go through same problems again , promise of engineers , told line fault then told no fault.
I urge you for your own sanity do not join them I thought big company how can I go wrong! def should have read reviews and checked FB out makes great reading on a daily basis.
Thankfully I leave them today , go to anyone but them if you do at your own peril !!! you have been warned !!
- Location
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- Location
- Warrington, UK
- Reviewing
- Vodafone
- Date
- 2020-09-25
- Comments
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Where do I start......
Great deal they offer for home broadband... But it's not the deal you get.
Vodafone customer service is very poor and speeds vary. I should have min of 35mbs but was getting 6mbps.
I was charged termination fees and installation fees when completing a home move, which I was told I wouldn't. I have now been put on a tarrif I didn't agree too and have additional charges no-one can explain...
But get this..... I have to call back after they have taken the money from my account to get a refund, how is that right?
Most of my issues are sorted now, it was easy, only took me 3hours each day using online chat and 2 hours a week on the phone. I'm being 100% honest about those times too.
Please avoid them. Great deal on paper but not worth the hassle
- Location
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- Location
- north yorks
- Reviewing
- Vodafone
- Date
- 2021-10-13
- Comments
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swapped to vodafone seemed a good deal, they created an account but unable to access it, eventually after 1 hr wait on phone to customer service sorted it. Unable to get speed as promised only 20mbs. Customer service a total joke, unable to understand advisor.
Left after 10days. An utter shambles for broadband.
- Location
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- Location
- Middlesbrough
- Reviewing
- Vodafone
- Date
- 2021-12-29
- Comments
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I agreed to upgrade to full fibre bt came out to on the 2nd or December but could not get the cable down so I've had no phone line or broadband for a month called Vodafone on numerous of time with the same answer we are trying to get this resolved but then have the cheek to charge me for something I don't have but they say it is with it been activate on there side they are just a joke of a company
- Location
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- Location
- Craigavon
- Reviewing
- Vodafone
- Date
- 2019-10-27
- Comments
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The broadband speed is random, mostly not what is advertised. WiFi is garbage you need to be within 3 feet to get service. The helpline pretend to help you but they just string you along with, 'i will call you back on...' doesn't happen, and ' we are working to solve your problems and we will open up a case number, etc. Total nonsense. Worst customer service of all time. Avoid!
- Location
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- Location
- Salford
- Reviewing
- Vodafone
- Date
- 2022-02-13
- Comments
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Had lots of broadband problems over christmas .3 engineer visits 3 diferent occasions.vodafone say its not worth compensation so im going back to ee and taking all my phone contracts with me .poor service and a bad response from vodafone
- Location
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- Location
- Grantham
- Reviewing
- Vodafone
- Date
- 2020-02-05
- Comments
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Well I have had this broadband for over a year now and can make several observations from experience.
The modem is not the most powerful and does not give the greatest coverage but it will just about do. It is easy to install and the base settings are adequate for the uninformed though you can delve and set mac address filtering etc if you wish to make it more difficult for hackers etc.
As a previous Origin and BT customer, I can say the guaranteed speed of Vodafone is a vast improvement over the others. I found with both BT and Origin my speed would be great for a month or so but then would slowly drop to ridiculous levels, then after complaining, it would miraculously come back (even though there was no fault, apparently). I blame vectoring.
With Vodafone my speed, whilst not the 55 as advertised minimum is consistent around 52 and I get a 20% discount because it is not 55. Well 52 is much much better than I ever achieved with either Origin or BT so hats off for that. The reason for the slightly slower speed is not a Vodafone issue, the Openreach fibre to the cabinet lines simply cannot deliver a greater speed, yet.
As for customer service, they have a web system that really works, put an issue there and it is quickly picked and responded to. I have to say I have not needed to contact them myself as the system just works and works well and consistently, I have had the line drop a couple of times over the year but that was on both occasions down to Openreach working on the lines and nothing to do with Vodafone (I live in the sticks and an Openreach van on the horizon usually means my line goes down for about 10 mins), but after that all is well and back working again.
All in all, a really good consistent quality service that does what it says on the tin and I highly recommend it.
- Location
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- Location
- Allington
- Reviewing
- Vodafone
- Date
- 2019-01-18
- Comments
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Moved to Vodafone from Origin and what a difference. On Origin I was lucky to get 10 - 15 Mb and was told my line would not support anything better.
Swap to Vodafone and I now get 50+ Mbs speeds. OK I don't get their guaranteed 55Mbs but they have taken 15% off my payments till they can get 55 so I am happy.
No dropouts, no slowing just a fast reliable connection. The only possible gripe I have is there modem is not the best and the WIFI coverage is not great but you can use your own modem no problem and setup is easy.
I have nothing but praise for Vodafone, brilliant service on a brilliant system, thank you Vodafone.
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2018-12-24
- Comments
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Dont even deserve the 1 star
Been flogged of since November 26th they are cons they don't give correct information my bill was £28 (Frist bill) I got txt to say only that even on the fone they say yer that's all u pay well they took £59.65 wtf rang and they flogged me of once again iv had nowt but trouble from Vodafone they put on the nicey nice voice on but cons you at the end really wtf every time I ring it'd a different story I'm so angery with them it's unreal I could go on but people do ur reascreach b4 going for vodafone I have now canceled my broadband with them and going to someone different voDanone don't deserve your money
- Location
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- Location
- newcastle upon tyne
- Reviewing
- Vodafone
- Date
- 2017-11-26
- Comments
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my broadband is provided by italk i have no signal upstairs and it goes off all the time i can hardly hear anyone on the house phone i cant get 1471 or the answering service and when i ring them all they say is buy a booster
- Location
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- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2024-03-11
- Comments
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Very bad, had slow and unreliable broadband for months now, spent hours on the phone and had an engineer out to my house twice. They refuse to cancel without a very high cancellation fee.
- Location
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- Location
- Holloway Derbyshire
- Reviewing
- Vodafone
- Date
- 2020-06-03
- Location
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- Location
- Merthyr Tydfil
- Reviewing
- Vodafone
- Date
- 2022-12-30
- Comments
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Signed up to Vodafone broadband on 14 Dec just cannot get router from them should have been delivered on 9 Dec ready to go live on 14 Dec contact Vodafone twice and put complaint to Vodafone head office and still no router 30 Dec still waiting was told they send asp both deliveries failed avoid Vodafone if l was you they even took payment within two weeks of 14 Dec when it should have been up and running bad bad baf
- Location
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- Location
- Staffordshire
- Reviewing
- Vodafone
- Date
- 2018-08-11
- Comments
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Awful can't wait to leave my contract. Paying for super fast broadband but getting 7.5 Mbps per second only. Can't stream Netflix unless every one and the cat goes into airport mode on their devices. Have had the router replaced twice and been without broadband for upto 2 months. The 'mansplaining' customer service is awful, like having a cervix makes you instantly unable to figure out WPS! can't wait to leave my contract
- Location
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- Location
- Shreeve
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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The WORST ever. Ages to swap, 3MB only. Kept on hold for hours. I mean HOURS. Staff don't know what they're doing but try and be helpful. Promise of call backs never happened. manager escalation never happened. CANCELLED. Will complain to Ofcom. Bad router, failed 3 times in 2 months, had a new one that keeps stopping. Not happy at all
- Location
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- Location
- Hertfordshire
- Reviewing
- Vodafone
- Date
- 2018-12-19
- Comments
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Broadband useless and 4g coverage hardly existent. Rubbish hub!!
- Location
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- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2017-02-23
- Comments
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Wow, this is an excellent service, been with bt, talktalk, Ee, sky but this is by far the best, as a customer I took the fast broadband, I get 45 mb as was said and WiFi connects at 42 mb all around the house, Vodafone have finally got something right
- Location
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- Location
- Canterbury
- Reviewing
- Vodafone
- Date
- 2019-03-28
- Comments
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Utterly disgusted. Abhorrent service. Line continuously drops out. Customer services have given the run-around for months. I've gone through every step imaginable. Wasted time, ruined evenings. I'm just utterly disgusted...
- Location
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- Location
- Rutland
- Reviewing
- Vodafone
- Date
- 2017-07-18
- Comments
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Having read reviews on here, it was with some trepidation I decided to swap from BT Infinity to Vodafone. That said I think all the broadband providers, including BT, have just as bad reviews.
We swapped on 16th June and one month later have now received first bill. I can only recount our experience which has been faultless. I actually can think of nothing whatsoever to criticise. It all happened as it was scheduled to, our speeds are just as good as before, reliability is probably better. The bill was exactly as expected.
We have been Vodafone mobile customers for some years so get the lower rate. Now saving in excess of £400 per annum.
So 10/10, thank you Vodafone you got it right for us
- Location
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- Location
- Birkenhead
- Reviewing
- Vodafone
- Date
- 2022-12-12
- Comments
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Vodaphone broadband has a very patchy signal. Great when working, but regularly loses signal for extended lengths of time. I tried contacting vodaphone a couple of times, but all they did was try to sell me a more expensive package.
When I came to cancel my broadband due to moving house, they stung me for a £29 cancellation fee, in spite of my protestations.
Avoid vodaphone broadband. In my opinion they are a disgrace.
- Location
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- Location
- upholland
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
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find Vodafone are a total rip off firm,i signed up for 18months @£23 per month,so that's a signed contract,now less than 12 months later I'm getting charged £30 per month and today I find that Vodafone are offering the same package today at £26 per month, what a rip off company and as soon as my 18 months is up,my phone and my broadband are going elsewhere,ps I only gave 1 star because 0 was available
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2020-05-27
- Comments
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I've had 2 new routers in the last few months. My internet has gone down several times in the last week. I've contacted support every time and although they are helpful the service keeps going down. Their support is based in India so their standard of English isn't great which is a bit frustrating. Poor value for money. Wouldn't recommend.
- Location
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- Location
- Belfast
- Reviewing
- Vodafone
- Date
- 2023-08-28
- Comments
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They were initially scheduled to set up my broadband on Friday, between 13:00 and 18:00. However, the engineer contacted me and offered to do the installation today, considering Monday is a bank holiday. Later, I received a text notifying me that they rescheduled my appointment for the following Friday, over a week away.
It's logical that if they couldn't fulfill their commitment on Friday, they should prioritize the first available slot on the next working day. The decision to move my appointment a week later is perplexing. Despite calling them more than 20 times and explaining the situation, it seems they are not comprehending my concerns. They appear unwilling to take responsibility, failing to recognize the significance of internet connectivity for people working from home.
Regrettably, I've encountered similar issues with Vodafone in the Netherlands. It's frustrating to have trusted them again in the UK, only to face similar disappointment. I certainly wouldn't recommend their services, not even to my adversaries.
- Location
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- Location
- Gloucestershire
- Reviewing
- Vodafone
- Date
- 2017-11-08
- Comments
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We've tried most ISPs over the years (TalkTalk, Sky, EE, BT and now Vodafone, and we have had by far the best experience with Vodafone. The most important issue for us was internet speed, (particularly upload) as we upload videos to YouTube as Kiducation UK. We had major issues with BT at our current address - even on fibre the best we could get was 20Mb/s download and 0.4Mb/s upload, meaning 10 minute videos had to be uploaded overnight. BT insisted that this was due to the cable from the exchange to our premises, and that those were the best speeds we WEre going to get as all the other providers available to us use Openreach infrastructure (we live in an area where Virgin Media is not available).
We switched away from BT to Vodafone due to the horrendous customer service, not expecting anything in the way of improvement in speed given what the engineers and advisers at BT has told us. We were shocked when the engineer arrived and plugged us in to 30Mb/s download, 6Mb/s upload, Vodafone fibre. This has been a massive improvement, and allows us to consider some opportunities that we thought would not be available to us (online tutoring for example) due to poor upload speed.
Please do not fall into the trap of assuming that BT will give you better service because BT Group owns several of the other providers (EE, Plusnet) and also the phone lines via Openreach. For us this was not the case, and we get much better speeds from Vodafone despite the fact that they utilise some of the Openreach infrastructure. The customer service provided by Vodafone has restored some of our faith in ISPs after terrible experiences with BT - it got to the point where we had to record all calls with BT customer support to prove what had been said previously, after BT reps "couldn't find a record of that conversation on their system'.
TL;DR
Speeds much better than BT for us
Customer service faultless so far, infinitely better than BT
- Location
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- Location
- South Wales
- Reviewing
- Vodafone
- Date
- 2020-02-03
- Comments
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Genuinely the most frustrating 18 months of my life. From the day I received the "Superfast 2" package (up to 63mbps) I only got 25-28mbps at best (55mbps "sync speed", 0.1mbps above my guaranteed speed - convenient!). The router they give you is awful, I live in a small home with ~10 devices (mainly smart home stuff), and the router fell over every single day for 10 months straight (on and off again to fix it). Their customer service refused to send a new router, and claimed to have changed settings remotely whenever I contacted them, which did absolutely nothing. After 10 months of moaning, my contract came to an end and I joined BT - Day one, 53mbps, strong connection everywhere and a happy and relieved customer. Vodafone even cut my broadband off completely for the last 3 days of my contract, and no matter who I spoke to it never got resolved. An absolute joke of a company focused purely on profit margins. Phone contract got cancelled too. Don't waste your money.
- Location
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- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2020-01-06
- Comments
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If you’re considering Vodafone as a provider I’m begging you to please re consider. They’re the worst provider I have ever been with. My broadband cuts out every day without fail. And customer service are useless the 7th phone call, promises, setting changers, engineer who didn’t turn up after waiting in all day. And a promise phone calls back in afew days which didn’t happen. and my internet is still absolutely ridiculously poor. And because it over 14days I can’t cancel.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2024-01-12
- Comments
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total crap, worst ever, cannot use a small laptop! only my mobbile bband, want to leave. DO NOT GET VODAFONE BBAND IT SHOULD BE BANNED !!!!! Customer NON service are worst too, owe me £5.80 a day since Sept as can't use my laptop!
- Location
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- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2020-08-26
- Comments
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Do you want to be on hold for ages and for them to keep getting your address wrong sending you parcels and internet to the wrong addresses to be constantly be told restarting the router will fix your problems and never be able to speak to someone who understands you? Then this is your company!
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2019-11-06
- Comments
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Absolutely appalling customer service - hours spent trying to get through then nobody can help ? really crap unaccountable system with appalling speed will definitely never do anything with Vodafone ever again !
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-02-17
- Comments
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I'm a civil servant, the Vodafone home broadband has been next to useless for the last three years; during the Covid lockdown, as a key worker I was having to go in a special office fifty miles from home on a daily basis because working at home was virtually impossible, the speed and reliability are appalling, Send and Receive bobble between zero and typically around 200Kbps (yes, not even 1Mbps). Government IT specialists conducted diagnostic tests for me and found that the signal is both weak and dropping out. As I'm now moving house, I cannot even be bothered to argue anymore with Vodafone but I would never sign up with them in my new house and would not recommend them to anybody.
- Location
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- Location
- Walsall
- Reviewing
- Vodafone
- Date
- 2018-09-29
- Comments
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No service, no customer service, waste of time. Do yourself a favour, don't bother
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-12-24
- Comments
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Avoid at any cost. I switched from BT in August. I've been previously with Sky. last 3 years there were no issues with speed or connectivity. ever since I Switched to Vodafone, there is no reliable connection nor the speed promised. There are a few people working in the company who don't know anything about how to fix a problem. It's 4.5 months and still no resolution. I reached out for cancellation and they want me to pay early termination fees. This is ridiculous. they promised 24 hours and 48 hours for a resolution and the guys do not leave any note on the account. Next time repeat all the story again and go in circles.
it's such a pathetic and horrible experience I ever had. It's a shame for Vodafone to be operating like this and treating it's customers so badly. UNBELIEVABLE they still have licence to give broadband service. It's a shame.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.