1,510 Customer Reviews over 38 pages
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- Location
- Croydon
- Reviewing
- Vodafone
- Date
- 2018-12-06
- Comments
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Do not use Vodafone !! Bad customer service have wasted 3 hours of my life just getting through to these guys over the last 2 days.
Had the first lady told menits activated and wait till 10pm!! Funny how their lines close at 10pm too.
I was promised a call back the following morning which didnt happen. Hence I spent another day calling them. The first hour passed I got through, he said he couldn't hear me and said he will call back and didn't. Now im waiting on a call as we speak.. I am cancelling within 2 days of this service! Stay away if your the type who needs to work from home. This internet will get you the sack !!!
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-04-17
- Comments
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So it took us well over a month before our broadband was connected; i mentioned straight away we had no dial tone but they continued to run all their checks before requesting a bt engineer. On the plus side, being an existing vodaphone customer, they bumped up my mobile data to keep us going. Once we were finally up and running, the internet continuously drops out and we’ve had to have another engineer come back when it failed to come back on, so not a big score on reliability.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2020-12-12
- Comments
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The first couple of years Vodaphone appeared fine - until we came to move house. Then they either could not or would not do the simplest of tasks - even the ones they would agree on. And their complaints procedure seems to be in the stone ages.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2018-12-10
- Comments
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Waited 3 weeks for activation to only find out that the address was incorrect (it was the flat above who got disconnected from her internet as a result). They then had to do a complete new order with the ‘correct’address where I had to wait another 2 weeks, to only find out the address was wrong AGAIN. It was now a different block completely. I then finally find out that my address is not on the system and therefore had to cancel it altogether. 2 weeks later anf I am still waiting for my refund. Definitely do not recommend them and not wish for anyone to endure the anger and time I have had to with them.
- Location
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- Location
- Newbury
- Reviewing
- Vodafone
- Date
- 2017-11-05
- Comments
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Please don’t! Been complaining since July. Dropped connection speeds at 12mbps despite being on top package. They can’t fix it but keep closing my tickets as resolved. It’s not resolved!!!! Will be buying another and let this lapse as cheaper than cancelling.
- Location
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- Location
- N.I.
- Reviewing
- Vodafone
- Date
- 2024-03-02
- Comments
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They hiked the price by 18.9% 30 days after install, install took a week, home (voip) phone took nearly a year to start working correctly, wifi drops out continually. Router also has a physically loose wan port so broadband drops connection or cuts to half of what I am paying for. Had a bout a dozen interactions with the "help" desk all wanting your camera on, so basically an invasion of privacy and all they do is a factory reset on the router. After an engineer had visited and confirmed the router problem I have been dealing with the helpdesk for 2 weeks, who still refuse to believe the problem and want to reset the damn router again. I have just gave up, slower than my old telephone connection and router has worse features than my 5 yr old nowtv one. Add to that they wont give any details required for you to connect so cant even buy your own router to bypass this garbage.
- Location
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- Location
- Stoke on Trent
- Reviewing
- Vodafone
- Date
- 2021-08-02
- Comments
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I made a big mistake by switching to Vodaphone from Sky, Sky said my package was going up by 50% so thought I would look elsewhere. Phoned VP and agreed a new package, received an email and discovered they had put me on the wrong tariff, they asked me to phone them on activation date and they would upgrade me to the package I asked for. Phoned on activation day, they said I should call again the next day because my account had not been set up yet. Takes ages to get through btw. Received router, only to find I can't get a wifi signal upstairs in the bedroom, never had an issue with Sky. Called VP this morning, they said I should have been told when I took out the package (Superfast 2)that the signal would not reach other rooms, I said was not told this and would definitely not have gone with VP is this was the case. They now say I have to pay an extra £6 per month to get their Pro account. This means I will now be paying more than Sky's offer. Was put through to three different departments, one said a technician would come to my house to install Pro, next person said this was rubbish. Arrrggghhhh!!!! Don't not use VP if you can help it.
- Location
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- Location
- Southend-on-Sea
- Reviewing
- Vodafone
- Date
- 2023-11-28
- Comments
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Why oh why did I leave Virgin? Was without Broadband for two weeks involving three visits to make the connection (a month after the original date promised). Achieved eventually, but it keeps cutting out, and I don't care what figures and data regarding speeds they may quote, I'll argue black's blue it's NOT as fast as Virgin. I reckon they're in breech of contract. Looking forward to being able to make my escape.
- Location
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- Location
- Twickenham
- Reviewing
- Vodafone
- Date
- 2022-10-07
- Comments
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Signed up for Fibre 500. Given switch over date of 30 September. Wait in all day, nothing. Finally got through to customer service to be told don’t worry engineer coming today- total lie. Next day current provider stops service. Call Vodafone who day they need a multi skilled engineer to visit and they didn’t cancel previous provider. Called previous provider who told me yes Vodafone took over on 30th. Back to Vodafone , this time they admitted taking over the line. Waiting now for a site visit. No engineer been near property. On phone again to be told will update me on 15th! Two weeks with no internet. Having read reviews about speeds on here think I will cancel. They have taken my money with no capability to provide the service. Dishonest .
AVOID VODAFONE
- Location
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- Location
- scotland
- Reviewing
- Vodafone
- Date
- 2020-08-20
- Comments
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their service is the worst ever. Drops out all the time. Have to change channels. Once you get your box etc its past the 14 days when you can cancel so your stuck in your contract. Good speeds when working
- Location
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- Location
- Chester-le-Street
- Reviewing
- Vodafone
- Date
- 2018-01-01
- Comments
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We were told the broadband speed would be up to 3 times faster at least than our previous supplier. It’s actuall nearly 3 times slower and keeps disconnecting really angry about this
- Location
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- Location
- Barnsley
- Reviewing
- Vodafone
- Date
- 2019-08-16
- Comments
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TERRIBLE!!!! was with talk talk for 12 month no issues consistent speeds switched to superfast 2 vodafone and cancelled 3 days later. Every afternoon at peak times my speed would drop to 1mbps then eventually lose connection. Customer service is bad takes ages to get through up to 30 min one time.
- Location
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- Location
- IP33 1JX
- Reviewing
- Vodafone
- Date
- 2023-05-01
- Comments
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Vodafone with Citybrand advid goes down every 2 months.
Even with a cat 8 cable.
Speed running at14.6 upload 0,35
Was faster on the old analogue system.
Seem to go down ever two months.
And forgot compensation you will never receive it.
3 times it been don 1st time 1week snd a half second time we just be for Christmas and now.
You decide
Acceptable or not
- Location
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- Location
- Lancing, west sussex
- Reviewing
- Vodafone
- Date
- 2024-01-30
- Comments
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ZERO STARS. Avoid Vodafone at all costs.
Use any other supplier available. I'm 13 months into an 18 month contract and I've had nothing but problems.
14 call outs. New routers, main box in street issues, box in house replaced twice, lost count how many times the cable has been replaced. Just don't be a victim and look for any other provider and save yourself the pain.
- Location
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-04-09
- Comments
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Two home moves messed up. 18 months ago when I moved address they messed up the reconnect and left us without broadband for 6 weeks. They compensated with unlimited data on my mibile but that was not the service level I was expecting.
Fast forward to today and they have accidentally cut off my broadband a month early for a home move with no way to reconnect. Unlimited data again, but two of us working from home for at least two months now during COVID lockdown before they can even connect us again. Laughable incompetence.
- Location
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- Location
- Retford
- Reviewing
- Vodafone
- Date
- 2019-05-09
- Comments
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I can genuinely say their customer service is horrendous. They continued to charge me after leaving them due to their error. I still await a refund. Foreign based customer service is a joke. avoid
- Location
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- Location
- Salford
- Reviewing
- Vodafone
- Date
- 2020-07-05
- Comments
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I subscribed to an offer for superfast 2 by vodafone , been with them for 2 weeks and the service is shocking !!! Average speed 35 kbps , sometimes drops to 7 !!! I think it d be faster surfing with my phone
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2024-03-20
- Comments
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Signed up to full fibre 200, paying £30 a month. Logged an official complaint the day after my service was turned on. Worst internet I’ve had since I moved into my house 6 years ago. They claim they cannot guarantee a WiFi connection through any house, I live in a small 2 bedroom mid terrace not a mansion. Signal keeps dropping out on all my TVs and cannot connect at all on my phone unless I stand next to the router and according to Vodafone I just have to deal with it for the next 2 years, they did some work on my line and worked for a couple of weeks and now I’m outside the 2 weeks cancellation it’s stopped working again. Absolute nightmare, I’d give it 0 stars if I could, not fit for purpose.
- Location
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- Location
- Reviewing
- Vodafone
- Date
- 2020-02-07
- Comments
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Absolutely disgusted with Vodafone! We arranged a date and time slot for broadband to be installed, and my husband took the afternoon off work especially. When he called them to find out where they were, they said they’d cancelled the appointment because there was a problem with the cabinet in the street and needed to reschedule the appointment for 5 days later!
We tried to use their social media teams to get earlier resolution, but instead, Stephanie advised us to go with a different provider! Never heard of a provider recommending to go with a different company before!
- Location
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- Location
- NW London
- Reviewing
- Vodafone
- Date
- 2017-11-18
- Comments
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So disappointing! Had Vodafone in West London before moving to NW, was good, never had real issues with it. Since we've got it installed here, first they couldn't get it live because of some sort of line issue, then some exchange issue, after another week another exchange issue. Customer Care DON'T CARE, all they know is "we can't guarantee Wifi speed". Dear Lord, does 0.78 even qualify as speed? Wasted hours on the phone with them, I am pretty sure there is something with this router, but they won't bother sending an engineer to check it, because I am - they say - getting the minimum guaranteed speed in the router. I can't connect with a cable, I have a laptop and don't want to be tied up to the a cable. I understand that wi-fi is slower than ethernet, but 0.something is not even speed!
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2022-01-04
- Comments
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Terrible swapped broadband from Virgin after 1 week the service went down now been with out internet or phone for 4 days making complaints and getting nowhere. Customer service is non existent. When you do get through they cannot be bothered to help
- Location
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- Location
- Chelmsford
- Reviewing
- Vodafone
- Date
- 2019-03-08
- Comments
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Vodafone have been utterly incompetent in most aspects of the set up and [non] execution of my fibre broadband service. Five dates were given, each one assuring me that today was going to be the day when, finally, I would be 'activated'. Five times I was disappointed. No more. I hope they cancel my broadband order more efficiently than they activated it. Customer Service were pleasant, but useless. Vodafone, never, EVER again. If you are the last broadband provider on earth, I would resort to smoke signals.
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2021-03-16
- Comments
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Unfortunately I am unable to give zero stars on this review.
I had a problem for 2 weeks which I ended up telling them what the problem was (a faulty router). They could not get to the problem. I wasted 15 hours of my life with these idiots.
Vodafones tech service, reliability and complaints departments are less than useless. Dreadful and rude support from undertrained individuals who only want to pass you on. When you complain it takes months and you a lied to constantly. If you are on the line to complaints they are not allowed to put the phone down on you so you can keep them engaged in the conversation forever. I have asked to be released from the contract but they won't do it, they offer compensation which changes depending on who you speak to. My advice avoid, avoid avoid.
- Location
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- Location
- Stoke on Trent
- Reviewing
- Vodafone
- Date
- 2023-02-20
- Comments
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Avoid worst ISP ever, outages for days at a time.
- Location
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- Location
- Welling
- Reviewing
- Vodafone
- Date
- 2022-06-08
- Comments
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Vodafone has been a complete nightmare. They couldn't get a line activated. Two month passing buck between different technical teams, still no one competent enough to address the DNS number mapping issue.
To cancel another month. So three months we were without a home phone line since moving to Vodafone.
Even after cancelling, their accounting and billing department kept adding random unjustifiable charges.
They are incompetence is astounding. In all three levels, technical, accounting/billing, customer service all were completely shambolic in each of their respective areas. Worst experience in dealing with a service provider.
Be very careful if you are thinking of Vodafone as a broadband provider. You have been warned.
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2017-09-14
- Comments
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I was just after fast, inexpensive 'no frills' broadband and that's exactly what I got. I went for Unlimited Fibre 76.
No hassle, the change over worked when they said it would, nice router. No hassle and day one it was 4 times faster than my old sky instantly getting 65 mbs which I suspect will hit 70+ mbs once its settled in.
At last, a 21st century internet connection at a very reasonable cost.
Never had to call customer service, which is fine by me.
I'm not impressed easily but this has been a great experience (so far!)
- Location
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- Location
- Norwich
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
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Been with vf for about 2 months. Started at the promised 70mbs. 23rd Feb dropped completely. Reset and came upto about 16mbs. Contact vf requesting call-back which never happened. Carried on with 16mbs because just couldn't face the vf contact system - life is just too short. Succumbed and contacted them on 28th Feb and it took about 30 mins for their customer service rep to suggest I reset the router - then she disappeared. I reset the router and now get 6mbs. Requested a call-back and am still waiting. The service is terrible and the speed is not what I am paying for. I would steer clear.
- Location
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- Location
- Northamptonshire
- Reviewing
- Vodafone
- Date
- 2020-01-27
- Comments
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Called Vodafone in November, gave 30 days notice to cancel my pay monthly contract as it had expired. They said final bill will be December. But what happened on the 8th of Jan? Another bill was generated, processed and paid. I had not used that sim since November. Vodafone have unlawfully taken money out of my account and customer support from Amit and others have been not helpful in fact they are lieing to me.#
Update: 19/01/2020 still no refund yet. According to Gov UK am i entitled to claim interest of 8% per day for my refund to return.
Update: 19/01/2020 Vodafone Customer Relations emailed me to say a refund has been initiated of £40.94.
Update: 27/01/2020 compensation amount £15 was refunded but i am missing my actual amount payment of £25.94 to be refunded.
Update: 27/01/2020 Vodafone advises me the refund will take 7 more working days.
1) Why do you provide false information to your customers?
2) Why should i have to wait extra time for my refund. If you staff did a job correctly they would refund me 7 working days after Jan 8th.
I think Vodafone need to train their team!
- Location
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- Location
- Croydon
- Reviewing
- Vodafone
- Date
- 2023-10-03
- Comments
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I have been with Vodafone Broadband for over 4 years now and was happy until now.
If I look at all of 4 years, I had a good reliable service - until I didn't needed to contact them (help was needed as the connection went down for no apparent reason).
Their "technicians" and customer service agents - who couldn't care less whether I stay with them or not.
Therefore, I decided to move on.
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2019-04-14
- Comments
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Unable to comment on speed. Spent nearly 2 months trying to set up broadband. Got sent the box out all plugged in and set up. No internet. Told it was an exchange. Rang back after a month of no internet. Told it had been cancelled in error. Told end of the week. Then told there was a system error on my account. A joke in terms of service. Promised it would be all sorted. Absolute joke. Still no broadband 2 months in.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-06-10
- Comments
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Have had broadband with EE, TalkTalk, Plusnet and then decided to upgrade to Fibre for the first time with Vodafone on an 18 month contract. Now I keep having an issue with poor connection with a service that is suppose to be fibre and more bandwidth than my previous broadband providers and being a single user as I live alone and sharing the connection with no one and yet I keep getting poor connection or no connection messages on device and streaming service despite sharing with no one. I find the service very slow and poor at odd times during the day, weekends and evenings for a fibre broadband service and can't wait for contract to end.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-01-20
- Comments
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I have Vodafone Broadband for over 4 Months now, and i got to say it is by far the best Internet connection I have had in the last 15 years. I have been with Virgin, Sky, BT. they all give you slow connection to what they initially promise you. However, with Vodafone Broadband i am pleased that i made this chose. the internet during this 4 months i did not get disconnected once, and my speed has been solid between 60-79mbps which what has been promised By Vodafone.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-04-22
- Comments
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85 minutes on the line to move the address!
- Location
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- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2023-09-08
- Comments
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Black box installed nearly half way up on white wall with it's green lights flashing, have called multiple times to have it moved lower to skirting & been sent back & forth. Been told if it is not a danger or have technical problems they cannot do anything, are these people idiots it's been installed awfully inappropriately all they have to do is get openreach the jokers to get it placed adequately like it should of been. The level of service these days is beyond reasonable they literally don't give a sh#t about customer satisfaction anymore, all you get are excuses why they can't get issues resolved rather than getting them done. Customer service in this country if you can call it that, has gone right down the sh#tter in the last few decades & only going to keep getting worse & they expect customer's to be calm & relaxed.
- Location
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- Location
- london
- Reviewing
- Vodafone
- Date
- 2022-11-30
- Location
-
- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2024-03-14
- Comments
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After 13 years of Terrible ser vice from SKY Q I changed to Vodafone.
Super service, very polite installation team, set up my computer & printer No questions asked.
Faster than Sky Q, its Fibre not landline.
£28 instead of Poor Service SKY which was £48.
- Location
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- Location
- South Yorkshire
- Reviewing
- Vodafone
- Date
- 2018-01-30
- Location
-
- Location
- Harrow
- Reviewing
- Vodafone
- Date
- 2021-05-05
- Comments
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Last two months Telephone Down and broadband frequently down. ever time i call automated message your area surge we working on it. f
- Location
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- Location
- UK
- Reviewing
- Vodafone
- Date
- 2018-05-25
- Comments
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Failed to switch my broadband correctly. Paying £42 to BT instead of the £25 promised. Vodafone blame BT even though they share the same network. They said they will handle the switch but in the end blame the customer. Useless service, lies and contradictions. Never again.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-02-23
- Comments
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ABSOLUTELY APPALLING SERVICE
I have never dealt with such an inadequate company in my life. Shocking. I got broadband activated on 6th Feb, and there has been extremely poor broadband service, some days no service at all, otherwise extremely slow. Service keeps dropping out. I contacted vodafone at least 6 times, and every time get told to reset the router. Absolutely useless. Then i was told that an engineer would visit, but got no confirmation so contacted them again, and there was no visit booked.
AVOID AT ALL COSTS - SHAMBLES OF A COMPANY. will be looking to cancel, and make sure that noone i know uses this company again
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.