1,510 Customer Reviews over 38 pages
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- Location
- East Midlands
- Reviewing
- Vodafone
- Date
- 2018-09-06
- Comments
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Swapped over to Vodafone Superfast 1 from EE Broadband yesterday. I didn't even have to tell EE i was leaving as Vodafone sorted everything out.
I didn't realise just how slow my old EE connection was until now. Now I can download On Demand programmes on Sky and be watching them within a minute instead of an hour.
I haven't rated the Customer Service as it's early days and I haven't had a reason to contact them.
So far I am very impressed and glad I made the change.
- Location
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- Location
- Mold
- Reviewing
- Vodafone
- Date
- 2023-10-21
- Comments
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Awful company. Use anyone else but these con artists. I've had 8 months of slow broadband, no broadband and no help. Their customer service is appalling and even though they admit that there's an issue, they refuse to offer any solutions. All I got was 'we can't' 'we don't' 'we wont'. They're quite content to increase my subscription and take their fee every month, yet when I tell them I want to leave they threaten to charge me a cancellation fee as I'm still under contract. And don't get me started on the £80 gift card scam they use to entice customers in. It never came. Think long and hard before committing to these cowboys.
- Location
-
- Location
- CAMBRIDGE
- Reviewing
- Vodafone
- Date
- 2020-06-24
- Comments
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Idiots delayed my order then took over my landline but told me they don't do broadband in my area even though they sent me a router so I have no broadband for weeks and have to use mobile data to work from home and they even sent me a bill. Avoid these losers
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2022-11-24
- Comments
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Excellent. Never had a single problem. Coming to an end of the 2nd 18 month contract. Very stable service. The latest router is excellent although does not have as good wifi range as the BT router, but is very reliable; the first router was rubbish. Im on the 60Meg service and get around 50-55meg.
Puzzelled by all the poor reviews.
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2022-10-04
- Comments
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Excellent service and speed, setup was pretty much plugged and played, the apps fantastic, and I never had to do a thing with my existing provider to switch.
- Location
-
- Location
- ABERDEEN
- Reviewing
- Vodafone
- Date
- 2022-03-21
- Comments
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Absolutely appalling service. In every chat or call they give a different reason of what the problem is and 4 days after the going live day... still no internet access. Was told every 24h that it was to be resolved within 24h... just unbelievable
- Location
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- Location
- Folkestone
- Reviewing
- Vodafone
- Date
- 2022-07-29
- Comments
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Dreadful customer service
Product ok until you need help or support and then may God help you because Vodafone will not!
Either cannot be bothered or are incompetent. Not sure which
Tried to raise formal complaint and they faffed around putting me through from one person to another and left me on hold for about an hour to the point where I lost the will to live and gave up
Cannot wait till the end of my contract then bye bye Vodaphone
- Location
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- Location
- Basingstoke
- Reviewing
- Vodafone
- Date
- 2020-03-15
- Comments
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62% packet loss. Customer service not 24/7. Absolute junk. Avoid at all costs. So disappointing
UNRELIABLE
- Location
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- Location
- Pontefract
- Reviewing
- Vodafone
- Date
- 2018-03-11
- Comments
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Unfortunately you cannot leave a zero score, DO NOT be taken in by their lies, never had more than 1mb download speed, customer service is an absolute joke, cancelled after 2 weeks of no broadband, off back to BT, should never have left them, yes they are expensive but at least they are reliable!!!
- Location
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- Location
- ballywalter northern ireland
- Reviewing
- Vodafone
- Date
- 2018-05-02
- Comments
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have vodafone for 2 months now great speed but there routher is useless got negear d7000 speed is quicker wifi excellent all around the house pity about there routher speed as quicker than bt
- Location
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- Location
- Llandegfan
- Reviewing
- Vodafone
- Date
- 2020-03-26
- Location
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- Location
- Pinner
- Reviewing
- Vodafone
- Date
- 2022-01-24
- Comments
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1 hour wait to be told no service in my area after checking online if it was available. Awful service. Go with Sky much better response time.
- Location
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- Location
- halifax
- Reviewing
- Vodafone
- Date
- 2018-08-13
- Comments
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switched from post office to vodafone , a few months ago , i spend most of my time on 4g when home as the broadband is shocking, always dropping out and buffering , when my son comes he cant play games on his phone as the internet is constantly cutting out , rang customer services who told me to download the app and switch channels , did this still rubbish, i just want to use my broadband which im paying good money for, i would not use this broadband again once my contract runs out , very poor
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2018-03-31
- Comments
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I dog understand how they broad band app provided by Vodafone states 40mbps sync speed but when i test online only 2mbps it is on the fastest test?
- Location
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- Location
- Wrecsam
- Reviewing
- Vodafone
- Date
- 2019-11-12
- Comments
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Disgraceful service. If you have a concern then be prepared to spend hours on the phone before you get through and their 3 day email reply is a huge lie
- Location
-
- Location
- Wrecsam
- Reviewing
- Vodafone
- Date
- 2019-11-12
- Comments
-
Disgraceful service. If you have a concern then be prepared to spend hours on the phone before you get through and their 3 day email reply is a huge lie
- Location
-
- Location
- fleetwood
- Reviewing
- Vodafone
- Date
- 2021-05-18
- Comments
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was told up 67MB and i get 26-29MB when i was with sky i averaged 34MB these are the worst broadband providers.
- Location
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- Location
- Treorchy
- Reviewing
- Vodafone
- Date
- 2017-07-15
- Comments
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Fantastic! Took the plunge, despite negative reviews and Vodafone's history of customer service. Switchover was effortless with slightly better speeds than I'd previously had with Sky. I get a consistent 79.6MB on their 76MB package so very happy indeed. Home broadband customer service is also reliable and accurate.
I getter better performance too from the router!
- Location
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- Location
- Oxfordshire
- Reviewing
- Vodafone
- Date
- 2023-06-19
- Comments
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I contracted to take Vodafone's Fibre 500 product for two years. For the first two weeks after it was installed, everything was fine. Download speeds were up around 490MB/second. Very soon after, however, I noticed that speeds had plummeted and now it is rare for speeds to get above 90 - 95 MB/second - well below Vodafone's minimum guaranteed speed.
I contacted Vodafone and the customer service advisor could not have been more condescending and insulting. They said there was no problem with my connection and the slow speeds were due to having too many devices connected via Wifi, such as TV, iPads and PC. Only two devices were connected, so the customer service advisor was talking nonsense! Even an ethernet connction from my PC into the rouiter was unable to improve download speeds, which remained in the high 90s MB/second.
I can work with the speeds delivered, but that's not the point! I am paying for up to 500 MB/second with a minimum speed guarantee of half that, whilst receiving less than 100MB/second. Vodafone doesn't care thgat it is breaching its own service guarantees.
I am stuck with Vodafone for another 22 months, but I won't be renewing mu contract with them unless they sort out the issues with my connection. I know that the infrastructure can deliver 500MB/second, because it was doing that for the first two weeks after installation. Coincidentally, two weeks is the "cooling off period" during which the contract can be cancelled without penalty... Sharp practice on Vodafone's part?
- Location
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- Location
- cardiff
- Reviewing
- Vodafone
- Date
- 2020-12-09
- Comments
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Avoid, Avoid, Avoid. Now on day 6 of no broadband with no end in sight! Agreed a new contract with Vodafone to move from sky, with our activation date last Friday.
Red light flashing on router, called every day with promises that its a problem on the line and it will be sorted tomorrow by an openreach engineer. This has been going on for three days.
No call back, no one owning the problem, possibly the worst customer service I have encountered!
Do not even consider using them!
- Location
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- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2022-03-03
- Comments
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The shop staff helpful but the customer service if you call about an issue is terrible. 5 hours on the phone today being passed piller to post and still not resolved. Cancelled my contract and will seek another provider. The shop staff don't have access to customer service or a useable phone in store. Yep vodaphonr shops have no phones for the staff to call out on.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-10-03
- Comments
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VF have been fine, right up to the point when I moved house. Gave them as much notice as possible....that is, I told them as soon as I had a completion date and I was given an activation date for the new property. On the date given I gave them a call only to find out that clearly the concept of someone moving house was too difficult for them to grasp, and rather than move my broadband they cancelled my entire contract. 4 departments and one hour later I was told the only thing they could do was to start a new contract, which they wouldn't rush through or compensate me for the errors on their part. So, off to another provider, thanks for nothing Vodafone
- Location
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- Location
- Cinderford
- Reviewing
- Vodafone
- Date
- 2019-10-24
- Comments
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Don't believe the bull about guaranteed speed. I am supposed to get 25mps but lucky if I get 12mps. Try to get the discount added and they have only ever done it once in 11 months. I live about 20 meters from the exchange too. so far taken 2 hours to download 3gig of game. Utter rubbish this lot. AVOID
- Location
-
- Location
- Broadstairs
- Reviewing
- Vodafone
- Date
- 2023-04-26
- Comments
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Ordered upgrade to fibre on the 10th march but still not installed and after 2 cancelled visits from engineer now told will have an update on 6th May
Completely useless company. Have spent hours on the phone
- Location
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- Location
- Evesham
- Reviewing
- Vodafone
- Date
- 2021-04-14
- Comments
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I've had problems with my broadband for the last two months. 4engineers later. And it's still poor. Between 27 mwbs and 7.0 mwbs. Sick of ringing. Won't be renewing.
- Location
-
- Location
- Weymouth, Dorset
- Reviewing
- Vodafone
- Date
- 2018-04-20
- Comments
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Constantly drops out, usually runs at under 1 Mbs, ( was 30+ when first installed). waited on phone for several hours,. Cannot chat online with advisor because it keeps dropping out.
Terrible, will be changing suppliers as soon as contract is up.
- Location
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- Location
- Weymouth
- Reviewing
- Vodafone
- Date
- 2018-03-18
- Comments
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Totally useless broadband, sometimes measured in the Kbs. Never got through on phone, aalways hang on for an hour then give up. cannot use chat as broadband constantly drops out and chat disconnects, then have to start all over again, then drops out etc. AVOID.
- Location
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- Location
- Oxfordshire
- Reviewing
- Vodafone
- Date
- 2023-07-18
- Comments
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I signed up for Vodafone's 500MB fibre broadband deal. There was about a month's wait for the fibre-to-the-premises connection to be installed, but as soon as that was completed the connection was running and download speeds were up in the 480/490 MB region, and always well above the 250MB minimum performance guarantee.
Until the two week colling off period came to an end!
After two weeks, download speeds started to deteriorate and were at times as low as 50MB - one tenth of what I was paying to receive and one-fifth of the minimum guaranteed performance. Even using a LAN cable, rather than WiFi connection, made no difference.
Contact with Vodafone's so-called "customer service" team was an unpleasant experience. I was treated like and at one point inferred as being an idiot! They blamed the number of devices running from the router (TV, mobile deveices, PC, etc), whereas only a single device was in fact connected.
It was impossible to make any headway, and it appears I am left locked into the remaining 22 months of a contract where Vodafone is failing to deliver the service it is contracted to provide.
- Location
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- Location
- West yorks
- Reviewing
- Vodafone
- Date
- 2019-02-17
- Comments
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Absolutely crap , swapped from the post office and can't wait to leave , spend most of my time on 4g because the internet is slow and drops out . Never had a full day of constant connection and when you ring up you get robbed off . Would not recommended to anyone
- Location
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- Location
- Buckinghamshire
- Reviewing
- Vodafone
- Date
- 2018-03-19
- Comments
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Finally arrived and after a seriously rocky start we were able to speak with someone who actually knew what they were talking about. Mobile account could not be consolidated with BB account, so now I have to live with two bills, (not too inconvenient), on the whole pretty dam good service after a rocky start, recommended service - Thank you
- Location
-
- Location
- Swansea
- Reviewing
- Vodafone
- Date
- 2023-01-20
- Comments
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Engineer fitted router but couldn't get it work. Phoned " customer service " multiple times, in fact there is no company service. Absolutely terrible company. They disconnected my Sky router, promised they expedited my case, but they lie constantly.
I would never recommend Vodafone to anyone. If I could put zero stars I would. Can't phone service dept as number is on answer machine. Disgraceful, awful company. I'm going back to Sky. Vodafone are RUBBISH.
- Location
-
- Location
- Tyne and Wear
- Reviewing
- Vodafone
- Date
- 2022-01-02
- Comments
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5GHz works but 2.4GHz only works if I am right next to the router and 2 of my devices are not compatible with 5G network. After many, many web chats, and timely phone calls, Openreach engineer call out (first one missed) many calls to tech team 2 and call backs from other people trying to fob me off with a booster. I finally got them to send a replacement router - this was like getting blood out of a stone. They just send you around in circles until the 14 days is up. If the new router still doesn't work then I will be contacting Ofcom.
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2018-04-05
- Comments
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Signed up to Vodafone's 38Mbps service because of the cheaper price compared to sky my previous supplier. The changeover was smooth with no problems but the speeds of the Internet was pathetic at peak times down to 1.5 Mbps which makes it useless. This happened every day at peak times. My connection, like a lot of other VF users was being throttled to death. The useless speed guarantee only applies to the line sync speed and NOT the throughput speed!! Thats like having a farrari in rush hour traffic, pointless with no recompense.
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2021-05-11
- Comments
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Switched to Vodafone. Open Reach have installed. Still no router has arrived one week later so no internet. Been told different things, so difficult to contact right people. Several broken promises. Router should be here by weekend! Losing faith. They had promised I wouldn’t be without internet when I arranged the switch. It has made work and coping with an autistic child so difficult.
- Location
-
- Location
- Taunton
- Reviewing
- Vodafone
- Date
- 2018-07-23
- Comments
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So arranged to have Vodaphone Fibre June 21, via chat. All arranged or so I thought to be connected 23 July, they put up a DD 22nd June....not taking any chances there. Today is 23 July, router arrived a couple of days ago so all set up and ready !!!! Router on since midnight 22nd but no connection by 4pm so I phoned, guess what THEY HAD CANCELLED THE ORDER 2 DAYS AGO, apparently not enough info on joining, they hadnt bothered to phone or email or god forbid write to tell me. CS guy offered to put me through to "correct dept" as they would sort it, told him it could stay cancelled since they did not even have the common courtesy to inform me. Vodaphone your customer attitude is abysmal.
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2022-04-16
- Comments
-
Frustrating customer service delivery, i wont be staying with them they waste too much of m time
- Location
-
- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2019-09-06
- Comments
-
18 months contract with problems all the time, loosing connections every evening, slow speed, many calls and chats to customer service no improvement. Vodafone broadband is a waiste of time, cheapest but poor quality. Never again !!! Told my friends never go for Vodafone broadband . Better to add few pounds monthly and choose different provider. Very disappointed .
- Location
-
- Location
- Llantwit Major
- Reviewing
- Vodafone
- Date
- 2022-02-15
- Comments
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Customer service has varied between excellent (twice), and bang your head against the wall please use some common sense, why has this simple thing taken hours and hours and multiple calls to resolve, please just put me on to a senior and this would be instantly sorted (3 times). I even messaged to say please tell your supervisor you're doing a great job one of those times.
I guess it's people not getting paid enough to have control over an area big enough that can effect change.
- Location
-
- Location
- Hartlepool
- Reviewing
- Vodafone
- Date
- 2022-03-11
- Comments
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Just changed from BT because the broadband and anytime phone calls were so much cheaper. I have found the service and quality provided by Vodafone A1 plus. Many Thanks
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-10-17
- Comments
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I have switched from 17mps on Sky to 32mps on Vodafone but all I got is 8-11mps .... I'm cancelling the contract and I'm going back on Sky
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.