1,510 Customer Reviews over 38 pages
-
- Location
- Peterborough
- Reviewing
- Vodafone
- Date
- 2020-10-05
- Comments
-
I am lucky to livr in gigafast broadband area, so I took a chance to sign. And here where the pain started. The trouble to agree connection day, cancellation from their side, misunderstandings snd ect. Ok, after 18month the same story. I keep calling customer service for contract update, but nothing happens. They changed the speed I did not ask for, they increased my bill and when I talk to them they keep me on hold and promise to call and then I get text saying they couldn't reach me. Truly Nightmare
- Location
-
- Location
- Overton
- Reviewing
- Vodafone
- Date
- 2016-04-15
- Comments
-
Appallingly bad. Avoid Vpdafone at all costs.
When I contracted with them they assured me that my exchange and line would be able to handle the 76mbps download speeds. Shortly after installation I rang to complain and they put me off ewith some tests. Today I was getting 13Mbps rang again and they have now said my exchange and line are not capable of handling the speed. I tried to cancel my contract on the basis that they had sold me something they should have known they could not provide and they have told me sorry you can't because more than 30 days have expired. Yet in their instructions they say it can take up to 30 for the speed diagnostics to be completed and we should not worry or turn the router off! Wow talk about a scam. A totally unethical company. NEVER AGAIN !!!
- Location
-
- Location
- Essex
- Reviewing
- Vodafone
- Date
- 2023-04-10
- Comments
-
I am waiting 32 minutes in a line already, trying to get to customer service. Luckily this gives me plenty of time to write a review. Oh wait, I was randomly dropped anyway. Gotta que again.
My broadband is down. No clue why as it worked fine but seemingly broke overnight.
Tried getting help but online I get paired with a useless chatbot. Area checker states all is fine (so I guess my problem is my problem). And finally you can't get help from a real person because to Vodafone that is expensive.
- Location
-
- Location
- Chester
- Reviewing
- Vodafone
- Date
- 2017-11-15
- Comments
-
If I could give less than 1 star I would. Never, ever join. Faulty router after 3 months and 3 weeks later they still don't have a replacement in stock..no reason, no answers, no help, no f'in idea the lot of them.
- Location
-
- Location
- Belfast
- Reviewing
- Vodafone
- Date
- 2021-10-25
- Comments
-
Thee worse company! Hadn't even had my broadband activated and had all sorts of problems.
Took over 4 weeks for them to try get my broadband in and if I hadn't of cancelled god knows how much longer they would have been, to much messing about with them!
- Location
-
- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2020-01-26
- Comments
-
Absolutely awful. WiFi cuts out all the time. Can't connect any devices (WiFi printers and Google home etc.) Can't log in to the website help centre as it needs 4 different passwords and codes that aren't on the router anywhere (all of which are referred to as router passwords.) Basically we're paying for the privilege of not being able to use the devices in our home because this broadband is useless.
- Location
-
- Location
- Machen
- Reviewing
- Vodafone
- Date
- 2021-01-06
- Comments
-
broadband is terrible signal keeps dropping out and very slow , will not reach every room in house and only one person using it , looking to change .
- Location
-
- Location
- Gloucester
- Reviewing
- Vodafone
- Date
- 2021-06-10
- Comments
-
Stuck without Internet for a week. It's always been slow but no connection now at all. Customer service very unhelpful
- Location
-
- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2024-02-22
- Comments
-
I am a new customer with Vodafone, They have cancelled on me twice already with installing the broadband, I have had no internet for a month now !! Worse choice I have a ever made moving over to them.
- Location
-
- Location
- Sunderland
- Reviewing
- Vodafone
- Date
- 2017-08-25
- Comments
-
Haven't been able to use my wifi since 7pm tonight , conveniently starts working again bang on midnight. Vodafone have told us on a call that the fault is in our home line but never had an issue before & they never picked up on this 'faulty line' when they checked when selling us this awful service only a month ago. Their solution to this problem? Pay £200 for an engineer to come out & repair the line on a house we don't own and are moving out of in 2 months. They took an hour on the phone to come to this conclusion and we were charged £25 ish for the privilege. So now we are stuck with a line that drops out constantly, runs slowly & are paying for nothing until we move & hope this house doesn't have a 'faulty line' too!
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2019-03-04
- Comments
-
I live in a 2 bed flat with 1 other person. We work full time and watch Netflix on 1 TV 1 hour a night if that. We also check emails in the evening. The internet drops out constantly- on phone and TV. The phones are brand new and NETFLIX on TV never dropped out for the 2 years I was with sky. I’m paying £20.00 for the privilege of this non existent service- STAY AWAY-do not bother with it! I want my money back!
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2023-11-02
- Comments
-
Took a contract for broadband. Was told an engineer would come from 1pm to 6pm. Its 730pm no-one has come, no message from anybody. Avoid! Avoid! Avoid!
- Location
-
- Location
- Belfast
- Reviewing
- Vodafone
- Date
- 2020-02-25
- Comments
-
Probably the WORST company I have ever had the pleasure of dealing with. The Broadband is TERRIBLE, spotty reception around the house, phone dips in and out which is highly frustrating trying to play an online game. Take Netflix about 5 minutes to load a movie, and buffering in between. I had to contact them almost on a daily basis to "reset" my internet, they offered me compensation which I never received, proving them to be liars also. PLEASE PLEASE PLEASE IF I CAN SAVE 1 PERSON FROM THE TERRIBLE COMPANY IT WILL ALL BE WORTH MY REVIEWS. Never again will I even consider anything to do with Vodafone.
- Location
-
- Location
- 58 Newark Avenue
- Reviewing
- Vodafone
- Date
- 2019-01-24
- Comments
-
I got this not that long ago. I was meant to get 500 MB/s but i am averaging about 20-35 MB/s.
Even though virgin media was really bad in my opinion. I'd say it was still better than this.
- Location
-
- Location
- oldmeldrum
- Reviewing
- Vodafone
- Date
- 2020-12-09
- Comments
-
I was with Vodaphone for nearly 2 years. When I joined I didnt get the promised speed, it was only 25Mbps, they discounted the cost. for the last few months i was getting drop out and speeds of less than 10Mbps, I kept having to reboot the router. Their help team were no use. just moved to BT and now getting 47Mps, wish I moved earlier, Vodaphone had me under the impression that I was only getting 25Mps to the property.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2022-07-03
- Comments
-
Its just really terrible. My Microsoft Teams calls for work are unbearable because the connection is so bad. I can't connect to my CCTV when my WiFi drops. We can't watch anything via Internet all the way through. Customer Service is useless. I've just concluded that nothing is broken, its just a terrible service and the momey or technology isn't quite there. Pay a fiver more and go elsewhere
- Location
-
- Location
- Ipswich
- Reviewing
- Vodafone
- Date
- 2019-08-08
- Comments
-
DO NOT USE THEM! Cannot express how rubbish Vodafone are!
We were with them when we bought a new house, when I informed them of the house move they told me the people buying our house had taken over our line so when they took it over we would get a £139 fee for our contract terminating before its end date. I had numerous phone calls about this and after speaking over me and being completely unhelpful they told me it was my responsibility to get our buyers to cancel their order with Plusnet. Luckily I wont settle for things like that so I Googled it and contacted BT and Plusnet who both told me that this wasnt right and Vodafone should have rejected the request for my line to be taken over in the first place (fyi this procedure of taking over another line without permission is known as SLAMMING). After me telling Vodafone that it was against Ofcom regulations and was known as slamming they suddenly decided they would contact Plusnet and sort it out. I then got told I had to wait over 2 weeks for an engineer to come to the new house to connect the line. The appointment was made for the afternoon and then on the day I got a message to say it was going to be in the morning, luckily the plans I had had changed so I was free! Then after being connected (after specifically telling them I needed to keep it) they told me I couldn't have my old number as I had moved from one exchange to another.
Bottom line.... I have 18 months to go until my contract expires with them and Im counting down the days!
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2018-03-08
- Comments
-
I have had internet problems for around 20 days. Receiving less then 1mg to no internet. I wish this was the first time it has happed however it is not.
I phoned up 16 days ago saying I have had less then 1mg and it wasn't usable. They said I should upgrade and I would get a promised speed of 38mg, so I did.
They said this would take 12 days. However in this time I went from less then 1mg to no internet what so ever. I contacted them by live chat on day 14 to say I had no internet.
They said it would be fixed in 48 hours.
It wasn't, still no internet.
So I phoned up today, I've spent all day trying to resolve this. I spoke to a guy called Aslam, who kept promising to call be back. First he said he would call be back in 30min, he finally got back to me after one hour. Only to tell me the internet was faulty in my area and he could give my a promised speed of 10mg. Suppose that's better then nothing...
Then he said he would get back to be in 10min. I waited for over an hour to get no call back.
So I contacted Vodafone and spoke to a girl called Hannah. She states that an issue has never been raised. She states she has now done this and has given me some data so I can use my phone to provide internet. However it will take a further 2 days for it to be raised with tech.
I feel like I've wasted the best part of a month and used my days off only to be fobbed off by Vodafone with their empty promises.
If you want to join a company that will make constant promises they can't keep. Or if you want to spend most of your time trying to resolve issues with people who don't care. Then Vodafone is the one for you.
- Location
-
- Location
- Billericay
- Reviewing
- Vodafone
- Date
- 2020-05-07
- Comments
-
Started with Vodafone great for a month, then all down hill
Signal drops in and out, streaming on Netflix would buffer lots. Now comes the best part leaving them. Give a months notice not a problem, then they put a late charge on my account even when I was all paid up. Just received another bill even thou I left 3 months ago. Shocking from Vodafone.
- Location
-
- Location
- Skegness
- Reviewing
- Vodafone
- Date
- 2016-11-08
- Comments
-
Dont be tempted by price they offer... For the price you get a substandard router which will cut out as soon as more than 5 or 6 devices are connected. Vodafone have confirmed that the router can only handle 7 devices at once and i should switch my devices off when not using them. They also will not give you the passwords required to connect your own better quality router to improve the situation.
When i can get connected the speeds have been as advertised just dont look at your mobile phone whilst streaming a movie or you lose your internet conmection for 10 minutes while the router resets itself.
Very poor product
- Location
-
- Location
- Weston Super Mare
- Reviewing
- Vodafone
- Date
- 2022-08-12
- Comments
-
Wifi drops so often it is not funny.
Vodafone check the line which is not the problem and close the call as the line is fine.
I have been round this process 4 times now.
Incompetent would be giving them too much credit.
- Location
-
- Location
- Lowestoft
- Reviewing
- Vodafone
- Date
- 2023-11-18
- Comments
-
Signed up for full fibre 900 I am lucky if i see 300mbps, Wifi signal is just shocking Had much better with my old BT hub 2, Internet keeps dropping out. Speak to Vodafone through chat and spend 2 or 3 hours at a time (3 different occasions) to get no where and to just be lied to. TERRIBLE CUSTOMER SERVICE
- Location
-
- Location
- Bognor regis
- Reviewing
- Vodafone
- Date
- 2018-01-30
- Comments
-
Having changed from sky due to poor service and high prices, we now have internet for £20 per month with 38 Mbps download from Vodafone. Today a BT engineer turned up because of a fault detected by Vodafone, all fixed and complete thanks to Vodafone that sky had not detected For 10 years. This was due to being wired wrongly not a fault. We now have 40 Mbps Internet and it is brilliant. You can't ask for better service than that.
- Location
-
- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2022-10-08
- Comments
-
I would give 0 if available as an option.
overall satisfaction: 0, no internet for 4 weeks.
customer service is useless, and they do not know what they are talking.
Broadband speed: this is a joke, no internet so 0 speed.
Broadband reliability: I would give 100 as it is 100% consistently no internet, so VERY RELIABLE
- Location
-
- Location
- Scholes
- Reviewing
- Vodafone
- Date
- 2019-11-04
- Comments
-
I don't usually review anything, but I Vodafone have driven me to this. 6 Months into the contract I can't wait to get out, the router needs rebooting weekly, service often drops out and the speed is 16mbps vs 24mbps I had with BT. The router is garbage compared to BT's with short wi-fi range and customer service just tell you to reboot, no more help than that is ever offered. It will cost me a couple of quid more but I'll be straight back to BT in 6 months.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-12-29
- Comments
-
Having a score of 999 in Expedia and getting service denied due to credit score. Customer service a bit useless
- Location
-
- Location
- Derbyshire
- Reviewing
- Vodafone
- Date
- 2019-11-06
- Comments
-
Our broadband with Vodafone has been average at best. Even though we were guaranteed 40mbps it drops out just watching catch up tv.
Customer service is really appalling. I've made a formal complaint and asked to be called back but nothing from them.Try calling them and all you'll get is " Sorry for the delay We're really busy right now".
Just awful.
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2024-02-29
- Comments
-
If you are thinking of moving to vodaphone don’t do it our broadband dies approx 36 times per day stuck in a contract not fit for purpose open reach have been really helpful problem not them , worst broadband provider we have ever used
- Location
-
- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2018-11-26
- Comments
-
Absolutely ridiculous experience when I had to move to a new flat and move my broadband consequently.
First the CS – who answered after 30 minutes – told me that they were going to move everything on the next Friday and that an engineer would come who didn’t need access to the flat but only outside. The weekend passed by and the line was still inactive so when we called again the CS, they told us that the engineer came but that the line was going to be active only after 10 days (something that they didn’t tell us during our first call). Anyway since we were going on holiday for two weeks it didn’t bother us so much.
Then, on our last day of vacation, we received a message from the engineer saying that we missed the “scheduled” appointment for the broadband installation and that now we had to call again Vodafone to book another appointment. The next day, still at the airport, we called Vodafone complaining that no one told us about an appointment and that, actually, we were told that the engineer already came but all the CS could do was to schedule another appointment after 10 days!!
We then filed a complaint and we were contacted by a complaints handler to whom we asked either to have an engineer in the next two days or to cancel the contract and he told us that in the last case we had to pay fees for over 300£!! so he managed to book for us an engineer for the next day giving us a morning slot; my husband had to ask for half day off at work but, of course, the engineer never showed up!! not even we received a call or a message from him. So we complained again asking to end the contract right away and when they heard that the engineer never showed up they agreed to end the contract without any fees. But this doesn’t end here because after a few days I received a bill with the broadband charges for the period in which we never had the connection plus 60£ charge for the engineer!! so I had to call the CS service again and they cancelled the bill.
I had also to struggle to speak to the CS – not only for the waiting time – but also because when I activated the contract, I was supposed to receive a PIN code that nobody gave me, so every time I tried to call the CS – after a long wait – I couldn’t pass the security checks, also because – at the moment of the activation – the lady put in my contact details my wrong email address so I’ve never been able to log in in my Vodafone page online! So I had also to get out, find a Vodafone store and ask for my PIN code in order to be able just to speak on the phone with them.
Until I was in my old flat the connection was good but not as good as they told us it would be.
I would definitely NOT recommend this broadband.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2019-08-14
- Comments
-
Terribly slow speed in this day and age, nowhere near the average speed they claim but apparently best for our area. Customer service has been decent but cant stop it disconnecting regularly, would never have joined vodafone and wont be doing again. Tbe superfast refund scheme sounds like they would just refund you the 15% and then do nothing at all.
- Location
-
- Location
- Aberdeen
- Reviewing
- Vodafone
- Date
- 2017-09-18
- Comments
-
Had this broadband for a year, and I have got to say it is the most unreliable and slowest internet I have ever had. Never had problems like I have had with Vodafone. My internet drops out 3-4 times a week and I lose connection. I play online gaming a lot and it's a pain and when streaming Netflix or YouTube it buffers, which for this day and age and these 'supposed' speeds it's utterly ridiculous. I've had engineers out to check my phone line etc but no improvement. The customer service is pretty much non existent. The usual 'we will check your phone line' and 'your speed at your router is what it should be'. I'm lying for the Up to 76MBps broadband, and use a hard wired connection for what I can, and I receive at max 20MBps download with 5MBps Upload which is daylight robbery. I have patiently waited until this contract ended and I will not be renewing with Vodafone. My parents experience the same issues, when they also have never had any issues until switching to Vodafone.
Avoid them like the plague, absolutely dreadful broadband service, and you would think they would provide a great service after being fined for bad customer service not too long ago. I highly do not recommend this broadband. Terrible experience.
- Location
-
- Location
- newton aycliffe
- Reviewing
- Vodafone
- Date
- 2017-02-12
- Comments
-
worst broadband provider ever didn't transfer over phone number broadband was rubbish they ever solved the issue so we cancelled i do not recommend at all
- Location
-
- Location
- Alton
- Reviewing
- Vodafone
- Date
- 2018-12-26
- Comments
-
Wifi connectivity is horrible every half an hour the connection drops completely and does this every single day I've tried contacting about this as I've heard other people conplain about this broadband service provider I'm trying to work with it ans im not able to complete anything as when im half way through something it cuts off my younger son has complained about it as he plays on his video game console and it cuts him off everyday
Terrible would not waste your time with this broadband service
- Location
-
- Location
- Hatfield
- Reviewing
- Vodafone
- Date
- 2022-02-02
- Comments
-
If I could give zero star, i would. I'm surprised vodafone is allowed to trade with the service they provide. This is just a daytime robbery. They promised so much and deliver so little. I signed up with them about three months ago and the landline has not worked. They strength of the wifi is the lowest we've ever had it. When we finally got through to someone he was full of excuses. Now the broadband has stopped working completely. Spent hrs on the phone with no answer. The phone eventually cut off. The service they offer is painful and OFCOM must act.
- Location
-
- Location
- manchester
- Reviewing
- Vodafone
- Date
- 2018-07-26
- Comments
-
Stay away, poor speed, poor service with no actual problem solving and 93£ cancellation fee when you want to leave.
- Location
-
- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2018-09-21
- Location
-
- Location
- Swindon
- Reviewing
- Vodafone
- Date
- 2021-03-24
- Comments
-
Terrible experience with Vodafone.
I had to deal with awful broadband for months, until it reached a point where I was unable to perform my day to day job. I tried to terminate the contract, but every call to the customer service would last 2-3 hours with all the transfers, until I would be connected to customer relations representatives, who were very rude and unwilling to help me. I ended up paying 200 pounds just for the remaining time of my contract, during which I haven't used the wifi and had my router (Gigacube) disconnected.
Awful experience, would not recommend to anyone.
- Location
-
- Location
- Oldham
- Reviewing
- Vodafone
- Date
- 2018-07-31
- Comments
-
Switched to Vodafone fibre from basic sky broadband assuming it would be better as basic sky wasn’t great.....but oh no Vodafone fibre is worse than the basic slow sky broadband. I can be the only person browsing on my phone and all I get is that whirling circle all the time. And the app is a joke saying it’s working faster than it should be ...AVOID!!
- Location
-
- Location
- Worcestershire
- Reviewing
- Vodafone
- Date
- 2022-01-31
- Comments
-
My Internet has completely gone down multiple times over the last year. The customer service is awful, the wait time is really long. I've been disconnected from the customer service and then.had to rejoin the queue again. My Internet always cuts out or is very slow. My advice for anyone is to pick another provider. I will be changing as soon as I can.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-01-11
- Comments
-
THE WORST BROADBAND COMPANY ON THE PLANET!
We had an issue with our broadband connect for months, were calling Vodafone customer service every second day but they were super incompetent! Kept redirecting us, sending us routers (when our problems were clearly not with the routers). The final straw was today when my partner skipped work to wait for an engineer who never came. These clowns actually had the nerve to say the engineer was there the day before when neither of us were home. We changed service provider immediately.
NEVER USE VODAFONE!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.