1,510 Customer Reviews over 38 pages
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2023-01-29
- Comments
-
Just awful. Avoid at all costs. If you can't get another company in your area, consider moving or living the life of a hermit because not having the internet at all is probably better than having vodafone internet. You can't even leave a complaint about how bad it is because a) the internet is so slow that you get bored if waiting for the page to load and b) the site is deliberately designed to make it almost impossible to find the complaints page and then actually follow through on it. I had more reliable internet in 2001 and I wish I were exaggerating.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-07-12
- Comments
-
I canceled my order during the 14-days window and avoided cancelation fees. Internet kept disconnecting and was not able to work. Customer service super unhelpful. This is by far the worst broadband provider. Stay CLEAR and save your money.
- Location
-
- Location
- Greenock
- Reviewing
- Vodafone
- Date
- 2019-08-08
- Comments
-
Terrible customer servic.
- Location
-
- Location
- scotland
- Reviewing
- Vodafone
- Date
- 2018-11-22
- Comments
-
Had Vodafone for a while now, broadband as well as 2 mobile contracts, never had a problem....until last month. The speeds dropped to 217KBPS on my ps4. online chat is useless, reading off sheets and constantly telling you to change the frequency channels and it'll improve after 24 hours (it doesn't). phone up to get passed from department to department, honestly folks...dial up is faster. currently sat looking for a more reliable provider. just avoid them.
- Location
-
- Location
- Yorkshire
- Reviewing
- Vodafone
- Date
- 2021-10-16
- Comments
-
Got vodafone as my contract ran out with previous company, it was OK at first up to 30mbs a couple of months later it went down to 5mbs, rang Vodafone they sent an engineer he said it was my router, when I rang Vodafone to see when my new router would arrive they said they would send an engineer who said I need a new router, for some reason Vodafone carnt accept I need a new router,
The customer service is non exsisant, stay away do not use , I carnt leave because Vodafone haven't signed up to to ofgems code if your WiFi is slow . But there's a new kid on the block BRSK whos wifi is faster as soon as I can I going with them carnt wait
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-04-28
- Comments
-
Absolutely shocking, internet keeps dropping out, the worst bit is the customer service, had the worst customer arrive ever with my phone contract and now this. Lee telling you there’s nothing wrong when it blatantly isn’t working. Wouldn’t go with Vodafone again if they paid me. Don’t be stupid and stay away from this shambles of a company
- Location
-
- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2018-05-28
- Comments
-
Terrible avoid like the plague! Internet data stops and things time out but Vodafone say it’s a WiFi issue and they contract allows for this? Doesn’t happen any my other house with a different provider or when I visit friends etc?
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2020-01-10
- Comments
-
Absolutely rubbish!!
Do not go with them at all! Broadband slow and cuts off plunging takes forever and do not honour their cashback or giftcards offers when purchasing broadband!
- Location
-
- Location
- Burntwood
- Reviewing
- Vodafone
- Date
- 2019-03-27
- Comments
-
This is a lying company that just wants to get your custom the speed is no better than dial up don’t wast your money GO WITH SOME OTHER COMPNANY GET OUT WHILE YOU CAN YOU HAVE BEEN WARNED ITS RUBBISH
- Location
-
- Location
- Fife
- Reviewing
- Vodafone
- Date
- 2017-04-20
- Comments
-
Recommend going for another broadband than Vodafone, a f you go for Vodafone, you'll regret it, playing online, disconnects all the time, that's even with a wired connection, and it took about half an hour, just to send this, via my iPhone, as Vodafone, useless, my EE data runs faster
- Location
-
- Location
- Wrexham
- Reviewing
- Vodafone
- Date
- 2018-02-04
- Comments
-
SCAM ARTISTS!
Possibly the worst customer service I have ever experienced. They lied to us by offering a service which they were actually not able to provide. It has been almost a month since the broadband was suppose to be connected and still no sign of it. I have spent over 30 hours on the phone to these people and spoken to 31 different vodafone employees who have not been helpful at all. In addition to this they also want to charge £51 for going over the data allowance they gave without any warning that we will be charged for. This company is an absolute joke. Save yourselves so much stress by just avoiding this company. I have been left with no option to get trading standards on this case because no compensation is being offered and they are remaining stubborn in not giving anything to compensate or help the situation. I seriously hope they go out of business.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2018-08-12
- Comments
-
Absolutely shocking overall service especially customer service, broadband isnt the fastest but ok when it works, about an hour a day, dont actually use it anymore.
First got it everything was fine, week in issues, constant calls palmed off all the time send engineers out, works for a day, got to the point where we are look we just want to cancel it now, oh please just wait until we run our tests everything will be fine, and they gave us that month free ok benefit of doubt we will let you try, 2 weeks still no fix, look we want to cancel oh no you cant now your grace is over you have to pay it off in full if you wish to terminate.
Basically they stalled us for 12 weeks until we were permanently locked in, to this day no fixes, turn router off 6-8 times a day, engineers turn up unannounced then never turn up when you are in. Cannot wait for 12 months of hell to finish
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2020-08-26
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2020-02-15
- Comments
-
Dont ! You will regret it !!
14 breakdown issues in 8 months.
Their tele staff are horrendous.
Its going to cost me £160 to terminate my contract , they say, for a service im not recieving.
Ive asked Ofcom to assist with arbitration .
Utter rubbish and i await their demise .
- Location
-
- Location
- SHEFFIELD
- Reviewing
- Vodafone
- Date
- 2020-02-18
- Comments
-
Terrible provider. I should be getting 50mb but for 18 months I've been getting around 10mb at best. Constantly dropping. Customer service is terrible as its been 18 months of constantly contacting them to fix the broadband speed but have got nowhere. I have gone through 3 routers as that's all what the customer service tech advisors know as a solution. So glad my contract has expired to leave. So guys save yourself your money do not use this service.
- Location
-
- Location
- Bradford
- Reviewing
- Vodafone
- Date
- 2019-01-20
- Comments
-
Took fibre on with fast speeds promissed or discount given till fixed.After a time speed was still very poor so they gave me a discount till fixed.Months in to contract no attempt to get speed any better. £3 off bill is a cheap cop out when they can't provide anything like what was promissed.A real disappointment.
- Location
-
- Location
- Woolwich Dockyard
- Reviewing
- Vodafone
- Date
- 2021-05-20
- Comments
-
I had Vodafone broadband for two years and my speed averaged between 6-10 Mb in download and 1-0.5 in Upload, and an average of 10-20 drops of the line of 1 minute each every day. I had 8 engineers coming trying to fix the speed and constant drops but nobody managed to solve the problem. So overall this by far my worst broadband I ever had. I also tried to apply for the 15% discount through the App, but like the staircase that leads to nowhere, the same happened to my claim. I'll make sure to tell everyone how awful Vodafone broadband is.
- Location
-
- Location
- Hammersmith Broadway
- Reviewing
- Vodafone
- Date
- 2018-02-08
- Comments
-
Vodafone home broadband is the worst i had so far. Unfortunately when i moved flat, sky, which is so much better, could't be installed quickly, because it was christmas season. At that time, because i had mobile with vodafone, i took the risk to accept their broadband offer.
I regret i didn't wait for Sky.
Vodafone internet at home is slow, crashes, doesn't reach the whole flat and is so unstable. Not to mention their customer service... i would never advise them to anyone
- Location
-
- Location
- York
- Reviewing
- Vodafone
- Date
- 2019-08-22
- Comments
-
This is an absolute disgrace of a company. I cancelled my broadband within 30 days because it was so poor (continuously dropping out the connection making it impossible for me to work from home). The person I spoke to assured me there would be no charge as I had cancelled within the required timeframe. A few weeks later I received a bill for £212 (the cancellation charge). I queried this immediately and I was assured by another employee that I had successfully cancelled the broadband and they would not take the money out of my account (I have a screen shot of this conversation). Two weeks later, £212 was taken from my account. I spoke to complaints who said this was because I didn't return the equipment within 30 days. I outlined that this was never told to me previously or I would have returned it immediately. Apparently it makes no difference that employees had failed to mention this TWICE (and had in fact assured me I wouldn't be charged)because it is in the terms and conditions. Why would someone not have mentioned this to me previously? It seems employees are also clueless of this fact. Complete money making scam. Avoid this company with a barge pole.
- Location
-
- Location
- Horsham
- Reviewing
- Vodafone
- Date
- 2018-02-04
- Comments
-
Just switched from Plusnet using the porting facility, who while the broadband transfer went well, Vodafone managed to demonstrate great incompetence the porting process, whereby I lost my landline phone number in the transfer, - and yes the Vodafone customer services admitted my transfer included landline number porting. So thanks Vodafone, be sure to keep the loo rolls handy while everyone else wipes your asses putting it right!
- Location
-
- Location
- Bradford west yorkshire
- Reviewing
- Vodafone
- Date
- 2018-07-14
- Comments
-
Swapped to vodaphone fibre June 2018 was told I would get a great speed all went smooth in the transition etc that's where it ended as soon as I got connection
Was sold all whistles and bells and the promise that if the speed was an issue they would resolve it and reduce the price until fixed
Well been with them now two months the speed is not fixed it's the slowest speed I've ever had and my bill is lower that's it
And they have told me I have the right to cancel as they have not delivered what they said they could can't even deliver the minimum speed guarentee either
Big mistake swapping services sounded great with all the promises of doing what other companies don't
I would have happily paid more for a higher speed didn't join to get a lower speed
Joined to get a promised better speed and service from a company as big as vodaphone you think they would be able to deliver
Not make false promises
- Location
-
- Location
- Leicestershire
- Reviewing
- Vodafone
- Date
- 2023-08-20
- Comments
-
As per other reviews on here. The WiFi router is absolute junk! The signal constantly drops out. The router has to be rebooted at least once a day and sometimes multiple times in order to regain a signal. When it works, it’s great! The problem is, it fails to work more than it does!
Customer service is an endless loop of being fobbed off. This issue has been going on for two months now. First I’m told an update didn’t install correctly, then I’m rod it’s a cache issue, then they reset the router, then it’s more updates! The excuses go on and on. I have requested a replacement or an envy - they won’t provide either. The latest response is, everything is ok from their side, so as far as they are concerned, there is no problem - even though I can’t connect to the internet! I was also told to run an Ethernet cable and use that instead!
The company is a joke. I’d like to know why ofcom are not taking them to task, as they are in breach of contract by failing to provide the service being paid for - and seem incapable of resolving the issue.
To cap it all, they couldn’t provide me with a copy of their complaints procedures. Only to say they have raised a complaint on my behalf! Utter and complete nonsense.
I will not be using them again.
- Location
-
- Location
- Oxford
- Reviewing
- Vodafone
- Date
- 2020-08-22
- Comments
-
Just waiting for my contract to end so i never have to use Vodafone again. Reliability of the network is shocking. DO NOT USE.
- Location
-
- Location
- Barnet
- Reviewing
- Vodafone
- Date
- 2018-03-04
- Comments
-
After the 30 days period when user can suspend the 18 months account, the broadband speed dropped drastically (somehow it was ok before, what are the chances?
The customer services wanted me to provide evidence (at least 7 screenshots in a 24 hrs period) of this. I argued they should be able to measure this as I don't have the time/availability to monitor this. They didn't care. I am switching my 2 mobile accounts to another provider, and also the broadband as soon as I can as I don not want to give any services from them if they don't care about their customers. For now I am trapped, quite convenient the 18 months contracts for them. Stay well, well away.
- Location
-
- Location
- Gloucester
- Reviewing
- Vodafone
- Date
- 2021-03-11
- Comments
-
really, stay away if you really need internet.
the only good thing about it is that i received an amazon gift card and thats about it
but really if you need internet stay away from this ****.
wifi= signal in just 1 room
broadband=disconnects once between 1h and 6h
service= what service? cant even freakin acces my account on their website
overall trash
- Location
-
- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2022-10-31
- Comments
-
Switching to Vodafone Broadband was the worst decision from the get go.
I, like another reviewer was tols that the bedroom was the best place and since found out it was simply the engineers being lazy. I could have it moved for an £80 charge!
They ripped out all my previous working system and installed their fibre optic which has been nothing short of a nightmare. Money has been spent on resolving connectivity, I pay extra for a booster, yet come tea time I can not maintain a Zoom call.
My son's XBox will not work in the next bedroom either.
I am enrolled in expensive courses that I cannot attend live due to this.
Try and get help? What a joke.
Apps are inconsistently working. When I do get help and tests are done I am told that it's the tea time load is unsolvable.
Well, how on earth did we never have these issues before?
It's like going back to the Stoneage.
Stay away from this appaling, useless service.
- Location
-
- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2021-05-04
- Comments
-
My first experience with Vodafone and its been my worst experience with any company in my life. 3 weeks later i still dont have all the dongles that are in my package. Internet is dropping out, customer service does pick up phones fast but their powers are essentially useless. This company is bordeline scam. I know all the paper answers of the customer service team by now as ive been on the line with then several times a day over the last 4 weeks. Apparently they dont even have records of that. They are utterly useless mostly.
- Location
-
- Location
- Pontypridd
- Reviewing
- Vodafone
- Date
- 2017-02-18
- Comments
-
Wish there was a minus star ....where do I start . Ok went from Sky to Vodaphone on the 31st January promise fibre for a lower price just plug in and switch on .....17 days later it worked although not working to great.The technical team and customer services promised to phone you back only once this occurred in the 17 days without service ,they kept blaming BTopen reach when the engineer came from BT this type of fault is normally rectified within 48 hours really evident that vodaphone didn't raise a ticket - my advice stick with a trusted brand ...I wrote to the director to fix my issues
- Location
-
- Location
- Braintree
- Reviewing
- Vodafone
- Date
- 2020-08-06
- Comments
-
had diffiulty accessing my account, it needed vodaphone assitance - two long days of incompetence . it needed a text code - they were refusing to send to my BT landline - my BT landline can send and receive texts no problems Vodaphone doesnt recognise this - only acknowledges and pushes there own product
I cut and pasted there own legal stuff re sending text for access code to a landline phone - I send it back through chat to the numskulls - still didnt click
inbred - internal viewing service advisers - do notknow anything about there own products - there own statements - but only there own products and no other exists
wont be renewing my Vodaphone accounty when it expires - they are incompetent
- Location
-
- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2023-04-15
- Comments
-
Poor customer service, unable to restore broadband being down for 3 days on super fast connection, and just after 14% cost increase announced. Switching to another provider now.
- Location
-
- Location
- Winchester
- Reviewing
- Vodafone
- Date
- 2021-10-01
- Comments
-
I wish I'd never used Vodafone for broadband using their Gigacube. We have two, one at home and one at work and they are worse than diabolical.
Several reboots are required a week to even get service although speeds are good for the first 10 minutes after a reboot.
The two routers are in seperate towns so its not a mast issue.
We pay for the unlimited service which is supposed to give unlimited everything and as fast as possible. Its simply not true.
Honestly, do yourself a favour and steer clear of this service.
- Location
-
- Location
- GIRVAN
- Reviewing
- Vodafone
- Date
- 2020-05-06
- Comments
-
Only arrived in the UK about a month ago, signed up to Vodafone broadband and mobile service. Mobile OK but broadband keeps losing its signal. I have the latest box from vodafone but it keep going to a red light for service. When you call the helpline, once you confirm that you are calling about the broadband their system just cuts you off. I thought it was me but tried it several times and it does the same thing everytime. It seems they do not want to help you to connect the broadband properly, but they do want your direct debit to take money from you!! As it stand at the moment, I would not recommend the Vodafone service to anyone.
- Location
-
- Location
- Faringdon
- Reviewing
- Vodafone
- Date
- 2020-02-03
- Comments
-
Chaotic and disfunctional. As an existing Vodafone mobile customer I accepted an offer of their broadband service on 10 Jan with an installation date of the afternoon of 23 January.
I then received a text from Vodafone changing the time to the morning. I waited all morning and the engineer arrived in the afternoon as he had not been informed of the change in times. He was unable to complete the required work and left, warning me to contact Vodaphone to warn them that the broadband connection had not been made and that they must therefore not switch over my existing land-line number.
I was subsequently given a completion date of 18 February but in the meantime Vodafone assumed control of my landline despite being unable to connect it.
I then noticed that Vodafone had in fact started charging me for their supposed "service' since 10 January.
So to summarise: they have managed to make a complete mess of the actual installation, they have cut my business land-line and have charged me for their complete inadequacy. Oh, and the phone call this morning took 35 mins to connect with a further 55 mins to explain the situation and be kept of hold.
AVOID - ******* useless.
- Location
-
- Location
- N. Ireland
- Reviewing
- Vodafone
- Date
- 2018-12-01
- Comments
-
Absolutely and utterly useless. I have mobile.phone with broadband and felt ok lets give these a try. Massive mistake. They left me without broadband for 1.5 months after simply failing to complete the order with openreach. Twice. So so infuriating. Left.and moved to BT. Seamless.
- Location
-
- Location
- ABERDEEN
- Reviewing
- Vodafone
- Date
- 2017-10-23
- Comments
-
I bought its fastest broadband (76MB). One of the worst broadband interms of speed and download ..Even you tube videos doesn't play properly .
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2018-02-22
- Comments
-
I was BT, I got good customer service. Problem was didn't wifi signal all of house. I went to Vodafone good wifi coverage. When things go wrong spent 1 hour for customer service to answer. They had me on phone for 2 hours still didn't resolve problem. 2nd line support only 9 to 5. After 24 still not working and No contact. At least BT resolve me issues. So I am going back to BT.
- Location
-
- Location
- Barry
- Reviewing
- Vodafone
- Date
- 2020-03-28
- Comments
-
Vodafone suck,
connection has always been ****, it continues drop and it stays down for several minutes and this continuously during the day and night.
They declare 75 mbps connection when it actually oscillates between 10 and 35, but for them only their bogus test is valid.
- Location
-
- Location
- Newbury
- Reviewing
- Vodafone
- Date
- 2022-09-20
- Comments
-
Apparently I’m getting great broadband speed, but I don’t think the Wi-Fi router can handle that many devices as whenever I’m streaming TV it constantly buffers. I’ve tried all of the recommendations Vodafone have for improving the situation and none work. Even ended up connecting the TV by the ethernet cable and still have problems. I Don’t think the router can handle that many devices compared with the one from BT which was fine. Wish I hadn’t switched to Vodafone.
- Location
-
- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2023-10-21
- Comments
-
I have been with Vodafone for a while now but due to internet problem upgraded in July to Pro plus,then 20th September started to experience problems. No where near the speed promised, so checking now daily. Customer service was non existent unhelpful. When they said they would transfer me to complaints and tell them the problem I was connected to another consultant who had no idea of my issue. Then to crown off when transferring me again to tech help they put me through to mobile and not braodband. Over two hours on the phone and got nowhere, internet is rubbish and as soon as \i can leave I will.
- Location
-
- Location
- Cumbria
- Reviewing
- Vodafone
- Date
- 2018-04-04
- Comments
-
Do not sign up. Paying half price for 3x the speed I got with BT, too good to be true. Minimum guarantee speed of 49mbps download. Should be 76 mbps. Getting 35 max. Speed always alters. 13 live chats, 3 phone calls and 3 engineers later and still having cut outs every hour and slow speeds no where near what we were promised. Pay the extra £10 a month because it is much more worth it than the extremely poor service delivered. Wish there was a way of pulling out of a contract as I would definitely.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.