1,510 Customer Reviews over 38 pages
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2019-01-17
- Comments
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Just switched, everything has failed. Can't get the internet working at all, it was meant to be a "simple switch process" but I need to call tech support which is annoying as I have a degree in computing! Might just cancel it.
- Location
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- Location
- Scotland
- Reviewing
- Vodafone
- Date
- 2022-01-16
- Comments
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If your looking to spend hours and hours on the phone dealing with Asian representatives of Vodafone trying to resolve issues your having with the service then look no further, you have found your cheap broadband provider who at every opportunity will try their very hardest to heap misery on you. The old saying of “you only get what you pay for” is very true in this case, cheap broadband with bad customer service.
I managed to get out before I was tied to them for two years by leaving within the 14 days grace period of my contract but even that had its drama, twice I was threatened with a early termination fee, the Asian team thought it was ok to use this tactic to stop me leaving the service and then after I cancelled the service the broadband still remained and again I spent hours on the phone telling Vodafone that I had cancelled the service and wouldn’t be paying for a discontinued service which consumed my whole Saturday morning. Vodafone customer service is one of the worst I have ever experienced.
- Location
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- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2020-03-05
- Comments
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You really get to know a company when you actually need their customer service and without doubt Vodafone has to be one of the worst companies ever. According to the Telegraph In 2019's 2nd quarter they were up their as one of the worst broadband companies receiving more complaints than any other. My experience with them alone has been a shambles and its scary to know im not alone. Ive spent 40 hrs on the phone with them countless hours online to try and recover over billed fees.Its taken 8 months and the company are still getting it wrong. when they thourght they had corrected it they cancelled my service and I was without service for over a month waiting for them to reconnect. Im not alone in the suffering and its just become a circus of error after error when dealing with them. Customer service is vital to the back up of any tech product and Vodafon simply is not equiped to offer it when you need it most. My advice is stay away regarless of what speed they are offering. They do not deserve your custom until they can provide a reliable service. This is not an isolated incident im not alone and you could be next.
- Location
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- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2019-09-18
- Comments
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Trnasferred a working problem-free slow broadband connection with Sky to Vodafone for activation on Monday. Still no connection with the latest advice from Vodafone being that Openreach say they have identified the problem but cannot fix it until Friday!!!!!! Truly abysmal customer service with agents who just downright lie. I really kick myself for using Vodafone again.I stopped using Vodafone mobile after many years about 24 months ago because of poor customer service and overcharging. If you're thinking about changing to Vodafone, I strongly suggest you avoid like the plague.
- Location
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- Location
- Washington, Tyne and Wear
- Reviewing
- Vodafone
- Date
- 2020-03-28
- Comments
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Moving over from Virgin, I needed something that had a solid speed, rather than one that was up and down like Virgin was.
Ever since signing up for Vodafone I've been impressed. Signing up and being installed took around 10 days and after waiting the obligatory week for our speed to level out, it's been reliable and at the speed we have been promised.
The app is also brilliant! Being able to track what devices are connected is a god send, especially when I can boost the speed to one device when I am gaming!
Overall I'm really impressed with Vodafone, the price I pay is exceptional and the service has been great. I don't get where the bad reviews are coming from.
- Location
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- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2018-01-29
- Comments
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All I can say is this... Absolutely amazing!
Moving from Talktalk, this service didn't have to do much to be good. Our Internet went live at 22:00 on the day of connection which was a minor hassle but nothing that our house couldn't handle as talktalk wouldn't even work! Customer service is brilliant, got through to someone in Newcastle which was nice and since it went live, I'm getting a solid 50mbps+ consistently and at a brilliant price!
The router and app are brilliant also
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2019-05-03
- Comments
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Switched to Vodafone Fibre 72mps May 2018. Everything average and ok till March 2019 when broadband kept dropping and speed dropped to 12mps. Called tech support got asked to go through broadband for dummies dumb checks on my side as they claimed router was getting 72mps speeds. After all the messing about and still no joy they agreed to send an engineer out. The day of the visit no sign of engineer. When i contacted vodafone was then informed there was a CAB hardware issue at my exchange and they would request BT to sort it out. Now 2 months on and no improvement and calling tech support they just fobbed me off and went through the whole "is your wifi channel wrong" rubbish. So fed up paying £70 to quit contract early to go with Plusnet. Aweful broadband service. Avoid.
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2020-08-26
- Comments
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Vodafone used to be my go to provider for all communication, however they are outdated, non-responsive and provide a broadband service that is a slow as my granny getting out of her chair - she's been dead over 15 years.
A fast fiber connection promised in July at 56 mps and over five weeks of asking them to provide any technical reason why 24 Mps is the best they can do.
They still charged me £ 27 for the privilege and only refunded me on the seventh call.
A new router was promised several months ago and was chased and over promised a second time. It wasn't until I asked for the third time that it came a week later. This still didn't help with poor speeds.
Vodafone's shocking non responsive customer care service is pathetic; their online chat function is repetitive at best and the service team don't know anything about your case so you spend hours repeating yourself on the phone. The technical team were never available for any commentary.
Stay away from Vodafone and go straight to BT - they are the only ones who can install a fiber network to your door.
- Location
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- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2020-03-17
- Comments
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Don't bother ordering from them. I placed an order which they messed up and then blamed me for not contacting them. And because I didn't realise they'd cocked up I couldn't have the offer that I wanted because it was no longer available - disgraceful service.
- Location
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- Location
- Cumbria, UK
- Reviewing
- Vodafone
- Date
- 2022-11-26
- Comments
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The speed has been great and the reliability is generally quite good. But just don't do it to yourself...
It's all well and good until something goes wrong. Then you have to go to their website and deal with TOBI - the online chatbot. You'll spend hours being told your query doesn't exist before eventually reaching a person. At this stage, it'll feel like you're being scammed as they asked you to enter segments of PINs into a chat box and divulge all your personnel info. Eventually, they'll need to transfer you to another person who answers one question and then transfers you back to the same person previously, after you've queued for 10 mins between each. Eventually, the conversation might finish and it'll offer you a transcript of the chat, which will seem like a good idea, so you can refer back to it in future, but also to show off the time stamps to all your friends to prove you did actually spend 1hr 45mins of your life chatting to an online help system to get to the other end and still have no internet. They'll all think you're so cool. But you won't be able to do that, so you'll never earn your friend's respect because Vodafone will never send you the transcripts. EVER. I've asked for that at the end of every chat and received none. It's a good system.
They do have an automated telephone system as well if you're the type of person who prefers hearing voices as you're passed from team to team and never really given the answers you need. Each to their own.
In summary, I'll never be a Vodafone customer again because I value my own time far more than they do.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-11-16
- Comments
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I'm Owed £5 per day from 4th Nov to 17th Nov. £50 total for everyday you failed to reinstall my WiFi. This is now going to increase as you can't promise it will be this week. I was promised again 17th Nov was my WiFi installation day (original day was 4th Nov). Never received a time for the engineer via email so I'm currently on the phone and they said there's not enough information to do the installation tomorrow. You're now telling me it's going to be another 2 weeks for an installation. I spent an hour on the phone talking to a senior employee who promised they'd spoken to BT to do the install on 17th latest. What a lie this was.
I was also told I'm owed £80 for the cancellation and for compensation for no WiFi as me and my wife WFH but I've got to wait 30 days for this?
I then changed my address for the equipment to be delivered and you've sent it to my old address AGAIN!
I've rang vodafone again today 16th Nov to be told you've still not updated my address.
You've also now charged me a cancellation fee of £39.53 which has been taken out of my bank account despite me not cancelling my broadband both times. I've got to wait till December to get this back so another 2 weeks.
You've also lied about your coverage online in my area as it says 4G indoor and outdoor coverage but I got no signal on my phone so I've had to buy an EE sim card and router for the month just so we get Internet at our house. If you check the OfCom website it actually shows you don't get Vodafone coverage at my address so please change your website as you're misleading millions of people.
Funniest thing is, I was a Vodafone broadband customer before this circus started. All I did was move address, therefore I needed my wifi reinstalled but this is obviously too specialist for Vodafone.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-12-12
- Comments
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Upgraded our internet and got promised the landline would not be effected with that as we have a man in palliative care in the house and the landlines can be a life and death question. We also work from home so the guaranteed the internet will be up and running from day one as it will cost us and our company thousa of pounds each day we're offline. Now we're on day two without landline and internet. Caging customer service is impossible and I've been on the chat with 4 different people over 4 hours and the just keep a the same question over and over again without fixing the problem. DON'T use vodafone, we're changing provider asap even though we have a 2 year contract our will be cheaper for us to change
- Location
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- Location
- South Wales
- Reviewing
- Vodafone
- Date
- 2022-02-22
- Comments
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Been superb in terms of speed they offered and great communications. Looking to cancel because of house move, frustratingly have to call to do this but spoke to a lady called Kelly who was really helpful and made it an under 10 minute process, due to this will definitely consider returning when I need broadband connected again.
- Location
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- Location
- Reviewing
- Vodafone
- Date
- 2018-06-07
- Comments
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Avoid like leprosy. Broadband service cancelled in the first month as service was rubbish (connection stopped working every 2-3 minutes) in the first month I had to contact customer service around 10 times, they did not fix it. After I swapped broadband they kept charging me months. In the last 6 months I tried to get my money back. They promised me the refund in 5-10days and they always forgot to send the money. I have printed all the conversations so time to ask for legal help.
- Location
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- Location
- St Albans
- Reviewing
- Vodafone
- Date
- 2021-02-17
- Comments
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Their technical team is one of the worst teams to speak to in terms of:
1: Listening to you describe the problem.
2: Providing clear and easy to understand updates and next steps.
3: Making you jump through pointless hoops.
I called in with a problem on my broadband that started 9-10am Friday morning.
Many calls, hours of hold time and after reaching out to their twitter team, I'm still no closer to them being anything that I'd call hopeful.
I need to wait 24-48 hours (3rd time I've heard this now) and we'll see if they can help.
When it works it's fine, but that's like anything in life and a pretty low bar to hit.
- Location
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- Location
- Fulham
- Reviewing
- Vodafone
- Date
- 2023-11-30
- Comments
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I would rank it 0 stars if I could - the worst Broadband experience I’ve ever experienced with even worse customer service - no number to call when help is needed, awful advice from the online chat people who don’t have a clue. And I hope Vodafone sees this so they get their sh*t together. If you’re thinking of using Vodafone DON’t - screw you vodafone
- Location
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- Location
- Penrith
- Reviewing
- Vodafone
- Date
- 2023-11-21
- Comments
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DO NOT USE THEM!
Ordered a new broadband package. Day before internet was due to go live still no router so contact Vodafone. After an hour found out due to an error their side the order didn't go through so would have to start from scracth and have two more weeks no internet.
As the order didn't go through I wasn't entitled for compensation.
I have just placed and order with Sky now and it is was easy!
- Location
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- Location
- Cb98e
- Reviewing
- Vodafone
- Date
- 2019-04-24
- Comments
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I get the promised speed and there customer service live chat is quick and they are very helpful. Honestly only have a little issue with no billing info in the app and WiFi can never achieve max download speeds. Ethernet connection for my PC and Xbox is Perfect with no drop outs and never have issues with streaming videos regardess of the bandwidth. 4k never once buffered on YouTube. Honestly can't fault them
- Location
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- Location
- Haverhill UK
- Reviewing
- Vodafone
- Date
- 2019-05-10
- Comments
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I waas with plsunet and was happy for 4 years but i switched to talktalk it was the biggest mistake ever i never got the speeds and before the first 30 days was up i switched to Vodafone. I get 50Mbps over Wifi and 70-80Mbps over Ethernet. I couldnt be happier. Get the speeds or money off my bill 100% recomended. If you dont mind typing or writing you have a instant messenger that puts you through to someone who is very helpfull. I wont be switching for long while if this is the service they continue to offer
- Location
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- Location
- Stourbridge
- Reviewing
- Vodafone
- Date
- 2019-04-30
- Comments
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The fast speed isn't fast at all also it won't reach to the office in the garden. The system splits into two so I can choose the speed or distance option. Seems a poorly designed idea and neither give the service I paid for. I can't be bothered to go through CS again there really isn't anything they can do about it.
- Location
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- Location
- Godalming
- Reviewing
- Vodafone
- Date
- 2022-11-17
- Comments
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Wish I had never gone with Vodafone. They have massive process and customer service issues. The agents just don't know what they are doing, have no agency and it is all so painful. The hours I have spent on the phone trying to sort stuff out. Simply put I have the following issues. 1) Internet regularly cuts out and 4G backup doesn't kick in 2) The Wifi Pro base station and boosters are just cr*p. They don't seem to manage any distance. Opposite the front door is a booster and the Ring doorbell can't connect. 15 ft with a small corner of the room blocking line of site and they don't work. They are really bad and you pay a lot for them. The Wifi Guarantee is meaningless as what can they do? Always someone promises it will improve but nothing changes. Why would I call a wifi expert when it takes 1 hour on the phone to get nowhere?
I couldn't recommend them in a million years. The service and product are very poor.
- Location
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- Location
- Torbay
- Reviewing
- Vodafone
- Date
- 2023-03-21
- Comments
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Ordered broadband with them but never got it and just got damage to my property.
Messed about with the date for engineer install.
Disgusting lack of respect from engineer. Damaged our property and removed essential cables.
He installed the cable but since we have had massive issues with internet in the house. It turns out after paying a company to come inspect the issue that he removed the internal network cables that supply half the building in order to use the hole for his own cable.
Install is sloppy and lazy and caused us weeks of disruption to our jobs (WFH)
Router never arrived, spent hours on the phone to them to try to get a router. Every time told it was coming in the next 48 hours for nothing to ever turn up.
Conclusion: Have to pay a company to put right the damage they did and stuck with my old provider.
- Location
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- Location
- Reviewing
- Vodafone
- Date
- 2021-03-21
- Comments
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Shockingly bad customer service, which I unfortunately have to deal with due to connection issues. Every bad customer service cliche is here - good luck staying sane when trying to deal with them. The automated call-direction software alone will transport you into a kafkaesque nightmare.
- Location
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- Location
- Glossop
- Reviewing
- Vodafone
- Date
- 2020-03-28
- Comments
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I have left as the service had really deteriorated and I was getting a very poor download speed. The Voda app failed to let me claim against their guaranteed minimum speed as it always gave an error. New provider Plusenet instantly restored existing download speed that I started off with Voda. I would not use them again.
- Location
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- Location
- Glossop
- Reviewing
- Vodafone
- Date
- 2017-12-19
- Comments
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I suppose most people only leave reviews when things go wrong, which distorts the real picture. Although Vodafone twice cancelled my order, it was soon re-activated and after a week of service I am (so far) very satisfied. The service activated flawlessly on the correct day, the speeds and latency are better than before and I'm paying £20, not BT's £48 per month for my internet!
- Location
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- Location
- LOndon
- Reviewing
- Vodafone
- Date
- 2020-07-15
- Comments
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Bought superfast fibre. min speed 55mbs. only receiving 44mbs. still waiting months later for support. Poor. Avoid
- Location
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- Location
- Buckden, Huntingdon
- Reviewing
- Vodafone
- Date
- 2020-08-24
- Comments
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Works well most of the time but roughly once a month the download speed drops below 1 Mbps for between 1 and 3 days. You then have a phenomenal wait on the phone line to be fobbed off with the usual bull about the router & then the telephone socket. Then without doing anything else at my end the speed comes back. So no I won't waste my time on the router or telephone socket as luckily I have O2 4G and can tether from my phone. I have the speed test photo's to back this up so I hope Vodafone sort this soon. Non hold again & my first question will be when does my contract end.
- Location
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- Location
- Derbyshire
- Reviewing
- Vodafone
- Date
- 2021-10-30
- Comments
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This is the most frustrating broadband provider I have used so far. The connection, stability and speed are hideous Miving providers ASAP. Can't take it any more
- Location
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- Location
- Wombourne
- Reviewing
- Vodafone
- Date
- 2024-03-15
- Comments
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If i could rate zero i would, terrible broadband,drops multiple times a day even watching Netflix, phone a no help,so glad I'm leaving Vodafone in a few weeks,terrible money grabbing company!
- Location
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- Location
- Mitcham
- Reviewing
- Vodafone
- Date
- 2021-03-10
- Comments
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Always drops out. It's that bad that I use my phone's data from O2 instead of connecting to Wi-Fi. In fact, it's that bad I think I'm going to pay them over £200 to cancel my contract early. Virgin was much better with no such issues. Steer clear and save yourself the hassle.
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2019-03-08
- Comments
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If i can provide 0* then i would. terrible. Since the 20th February the internet has been unrealiable and regularly drops out. The call centre is useless basically reading off a script. They sent out an Open Reach engineer who checked my line and increased my speed from 25mb to 40mb, but for some reason the router flashes on the internet since and disconnects itself frequently within the hour. AVOID AVOID AVOID. i will be complainging to the Ombudsman for this terrible and rubbish internet service.
- Location
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- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2022-06-28
- Comments
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Worst broadband provider we have ever dealt with. The speed we get is 1.1mb/s even though with the package we are contracted too states on their website and on comparison websites we should be getting 55-70mb/s. Not only that but the frequent connection dropouts and customer service issues when reporting said issues is beyond human comprehension. If anyone in the east midlands and probably further afield is even considering using Vodafone broadband then I would seek help with your cognitive functioning. I have gotten so fed up with it that I am actually reviewing something which I never do. PLEASE FOR THE LOVE OF LIFE ITSELF DO NOT GET VODAFONE BROADBAND.
- Location
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- Location
- Beaconsfield
- Reviewing
- Vodafone
- Date
- 2019-02-15
- Comments
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Do not go for Vodafone Fibre Broadband.
Speed: Internet speed on 35 Mbps has intermittent speed of uptown 8 Mbps or lower. Forget about downloading videos. struggles with downloads of photos on web pages.
During peak times even browsing on web sites is extremely painful and slow!
Wifi: works on 1st floor in a house as router on 1st floor. Does not have sufficient range to work in Living room and kitchen on ground floor.
Customer Service: complaints are closed off by Vodafone without fixing issues (intermittent internet and speed) identified to them.
What good is Money off (15 % discount until problem not resolved) if your internet is not working??
- Location
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- Location
- Nort west UK
- Reviewing
- Vodafone
- Date
- 2021-09-19
- Comments
-
Slower than Plusnet and Sky by a good margin.
Big mistake signing up to Voda Broadband.
Cant wait for contract to finish.
- Location
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- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2023-07-28
- Comments
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Intermittent problems with both the line and the router. Works much better through a cable and my own wife discs (connected to a cable)
Customer services are truly terrible if you ever try and contact them.
If you need an engineer to visit then forget about the system. They don’t come when you ask, name their own day, don’t come on that day, don’t inform you and this you waste a day, and then bombard you will call centre calls days afterward to arrange another visit. And the cycle continues. I’m costing down the days left on my contract.
- Location
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- Location
- SOUTH WALES, NEAR ABERGAVENNY
- Reviewing
- Vodafone
- Date
- 2019-05-07
- Comments
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I honestly wouldn't recommend vodafone to no-one at this time, after two phone calls, two online chats and 4 weeks of waiting my broadband is still s#. T, currently syncing at 2mbps, I'm getting money off but that's not what I need, just want to watch a movie without needing to wait ten times for it to load up..
Just cra. P :/
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2022-02-05
- Comments
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Non resolve of issues they expect me to keep paying for hotspot on my mobile network 1 week of no net is serious when it's connected to heating, Tele and childrens device for homework, they have passed me from pillar to Post sent engineer out to test to find out faults on Vodafone's side authorisation error, they took two payments for privilege of no service this week, Im at end of my tether trying to deal with them, why wouldn't they admit the fault was on their side on first place
- Location
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- Location
- Rugby
- Reviewing
- Vodafone
- Date
- 2016-09-30
- Comments
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I do not recommend
I first ordered Vodafone home broadband several weeks ago. I was informed I would receive the router and hear shortly re my installation but all in all it will take approx 2 weeks . After 3 weeks I had not heard anything so I rang to chase and learnt they had cancelled my order due to the sales agent not processing it properly . They actually cancelled my order 3 times . I received an apology and 1 months free line rental and was told the would now expedite the installation . A couple of weeks went by and not heard again so again contacted Vodafone to learn appointment booked in and I needed to be ther but they hadn't booked it with me or let me know . Anyway I took the day off work , lost income only for them to not attend . I am fuming . I have contacted them but it is another 2 weeks . They had rescheduled without my knowledge . This has cost me dearly . I have also just learnt that they have not credited my account the 1 month as agreed even though two separate agents confirmed they had , obviously lied. and not willing to try and get them out earlier . I was dumped through from department to department , lied to and kept on hold for 2 periods in excess of 45 minutes . They do not care about there customers . I understand John Lewis now offer broadband and they are very customer focused so probably would have been a better decision to of chose them
- Location
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- Location
- Bampton, Devon
- Reviewing
- Vodafone
- Date
- 2022-01-16
- Comments
-
Broadband so slow it buffers. Just realised I am being charged £35.81 a month instead of the contract amount of 23.00 can't get through to customer service, and can't access my account. Apparently my email, phone number, and password are not recognised. Absolutely disgusted, if I could give a zero I would!!
- Location
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- Location
- Rugby
- Reviewing
- Vodafone
- Date
- 2022-04-06
- Comments
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I tried to sign up for broadband with Vodafone. We had an installation date given. I checked the status of my order the day before installation as I hadn't received any equipment only to find that Vodafone had cancelled my order! No-one had advised us of this. I contacted them to find out why it had been cancelled only to find out that they couldn't transfer our landline number, so instead of contacting us to ask us if we were happy with having a new landline number, they didn't and just cancelled it without advising us. We were supposed to have a dongle in the package as a broadband backup, and throughout our order process we were sent texts to advise that it was out of stock and would be sent soon. I've spent the last 2 days trying to get hold of someone who can help me because as of today, we will be without broadband and a landline as our original contract was swapped. So far I've been transfered 9 times and counting....... They are telling me now that my original plan does not exist and that I would need to pay £4 a month more for the same service. AVOID VODAFONE AT ALL COSTS!!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.