1,510 Customer Reviews over 38 pages
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2019-04-25
- Comments
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The ‘guaranteed speed’ is a complete and utter scam. They advertise this is actually speed when it is anything but. My router is apparently achieving 76mbps, yet on any device I test the connection on I’m lucky to get as little as 5mbps. Call vodafone and they’ll run tests just to tell you the connection is ‘good on their end’ before asking you to change frequency settings etc. Two weeks down the line and numerous phone calls later I am fed up of the substandard service and internet speed and therefore I have cancelled and will be switching provider.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2023-11-24
- Comments
-
Worst experience of broadband and of customer service... Truly dreadful
- Location
-
- Location
- Northwich
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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Internet constantly down. When it did work I got about 2mb.
Had to send router back. No prepaid bag to send it. Tried to charged me £72 for a late return I knew nothing about. Do not use vodaphone. Its cheap for a reason
- Location
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- Location
- Hertfordshire
- Reviewing
- Vodafone
- Date
- 2020-03-27
- Comments
-
The worst broadband service I ever had.
It began with 5 days delay for the activation date, followed by one month of no connection due to a fault with the line, during that entire period customer service at first could not determine what was wrong then found out that OpenReach had to send an engineer.
the engineer's visit was delayed twice, then he appeared unannounced and asked to enter the premises despite Vodafone explicitly telling me the engineer will NOT require access to the premises.
he got in, and could NOT fix the issue. a rebooking was required and I had to wait another week. OpenReach CANCELLED that appointment because Vodafone did NOT follow up with them!!
booking ANOTHER appointment was necessary, and again I had to wait another week. the engineer shows up and fixes the problem with the line.
I got good speeds for a couple of days, then the sync speed dropped to one-quarter of the guaranteed minimum speed, I called Vodafone and they claimed they will fix the issue. the very next day, broadband goes OFF completely.
I called them today and they told me that an engineer's visit was necessary AGAIN, and I have to wait until next week, and that it was not guaranteed an engineer will be able to make the visit within the three days timeframe!!
through that entire experience, I was continuously thanked for being patient, but it's not about patience anymore, it's about extremely bad service and unprecedented unreliability and incompetent logistical management.
I will be cancelling the contract with Vodafone, and I cannot imagine why they should charge me a penny for this insane service.
if I could give a zero star review I would've.
- Location
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- Location
- Marlborough
- Reviewing
- Vodafone
- Date
- 2019-11-05
- Comments
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After being a customer for over 2 years I renewed my contract so I could get a better price. After 3 failed attempts and 6 hours (in total)on the phone somebody who actually knew what was going on arranged it. Said they can to cancel my existing line and provision a new one. There would be no downtime as the cancelation would happen on the 2nd of Dec and the new connection will be ready by the 19th Nov. Woke up this morning to find zero connectivity. After 2 hours more on the phone I've been told they cancelled by existing contract last night early and I have to wait until the 19th for the new one to kick in. I work from home and have terrible 3g/4g signal so creating a hotspot is really not possible. I'm totally screwed - thanks VF - way to treat a loyal customer.
- Location
-
- Location
- Goodwick
- Reviewing
- Vodafone
- Date
- 2022-11-01
- Comments
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I was a Vodafone Broadband customer for over 3 years, and over that time I generally had a good experience. However, over the past month or so my download speed during the evenings has dropped below 1Mbps (often around half of that). I have been unable to talk to anyone about the problem (either via phone or webchat) and kept getting bounced around between automated responses. I was also unable to talk to anyone about cancelling my subscription and had to take out a contract with another provider and have them cancel my Vodafone contract for me as part of the process.
As a result of this abysmal customer service, I am also likely to cancel my mobile contract when it expires and move to another provider. 1/10
- Location
-
- Location
- Blackpool
- Reviewing
- Vodafone
- Date
- 2017-03-18
- Comments
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Download Vodafone broadband app for phone, go WiFi section, and change your channel to one no other person is using. That's where all the problems lie, all broadband companies are using the same channel numbers which causes interference.
- Location
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- Location
- Rhondda
- Reviewing
- Vodafone
- Date
- 2018-05-31
- Comments
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Immensely happy with Vodafone. Was previously on Post Office, calls and broadband. since the switch we're getting greater than 10x faster download speeds (6~mb to current 62-71mb, both confirmed on Vodafone App and Ookla) and it makes all the difference. Had the occasional drop out, but they are usually resolved within 30 seconds, far quicker than any we had with PO, and those are very rare. Wit the £4 add on for weekend and evening calls, were paying almost exactly the same for better speed, better service, and the same phone line. Could not be happier.
- Location
-
- Location
- Chippenham
- Reviewing
- Vodafone
- Date
- 2022-02-02
- Comments
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Unethical Business Practises!
Without a service since 10th September 2021 it's now 2nd January 2022
5 MONTHS WITHOUT SERVICE !!!
Key points:
* Contract taken out April 2021
* No service since 10th September 2021 and ongoing
* Highly documented case file.
* No signal in my area since the start of the contract
* Poor customer services & wait times
* No resolution / compensation
My requests:
* Immediate termination of contract with no termination fee.
* Immediate refund for all months I have paid and not had any service.
Having taken out a contract in April 2021 in my local store in Chippenham I have received a non-existent service. I have had no signal during my whole contract in my area. 5 months into the contract on the 10th September, my phone malfunctioned through no fault of my own. Please read my case file for more information on this. I have since been without service. The first collection was an ordeal. Having reported and arranged the pickup of my phone for examination, Vodaphone sent DPD to my home without the bag to send the phone in. This caused stress and aggravation. It also delayed the process. I then received a 'new phone' (reconditioned?) some weeks later. Unfortunately, this phone has a malfunction. It's not able to read sim cards. I followed the procedure online to register it and it failed. I then went into my local store to get another sim card replacement which also failed to work.
Having spoken to customer services on multiple occasions one phone call even lasting upwards of 2 hours the problem remains the same. This being as it was when I reported the phone not working and without service since the 10th of September. My last conversation with customer services left me feeling very disheartened. The woman explained that the phone would need to be taken away for examination like it did on the 10th of September. I would then receive a 'new' phone which would be my 3rd google phone since April 2021. I wasn't happy with her response and how I've been dealt with. Nor would I be happy to receive a 3rd google phone in 8 months. Following this I then went into my local store again to speak to the manager who had no interest in helping me.
I intended to leave the store with a working phone and unfortunately this did not materialize through your company policies, which leave a lot to be desired! I have been extremely patient and polite through this whole sorry episode. I have spent literally hours being thrown around Vodafone call operatives like a rag doll. I’ve been using my spare time and I have also taken time out of work in doing this and even driving to my local store on multiple occasions.
I have had enough. Vodaphone have shown no responsibility, no service, no respect, or sympathy to my situation and continually pass me from pillar to post hoping the problem will go away! I have never been treated like this in a phone contract. I have kept to my end of the contract paying for the service. Vodaphone have breached their contract with me.
I am now in the process of terminating the contract. Vodaphone employees have explained to me that this would cost me £461 which is more salt in my already open wound. I have taken legal advice and clearly intend to leave without a termination fee and request that I am refunded for each month I have been failed service. This being from the 10th of September and still on going.
Summary:
Go spend your hard earnt money elsewhere. They will and in my case breach there own contract with no regard for the customer. This company are committing day light robbery in front of our eyes. AVIOD AT ALL COSTS!
- Location
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- Location
- York
- Reviewing
- Vodafone
- Date
- 2018-09-13
- Comments
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Two weeks ago changed from BT to Vodafone because BT had raised the price once again mid contract The change over went without a hitch and had no problem speaking to customer service.
- Location
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- Location
- Alton
- Reviewing
- Vodafone
- Date
- 2019-10-16
- Comments
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This broadband is the most useless thing i have ever experienced. I live in the country side so my internet speed it anywhere from 8mbps to 15mbps so not great. However this isn't the issue as it is the same for most providers, the issue is that their router is god awful. I have had issues since day 1 where the router would disconnect from the internet for no reason. after a lot of telephone calls and new routers we were informed by Vodafone that our router disconnects from the internet after it has done a certain amount of downloads. I may be wrong but isn't it its job to download to receive downloads and uploads. So their router decides to STOP WORKING WHEN IT DECIDES IT HAS HAD ENOUGH. They had no way to fix this. NEVER USE THEM! To be honest they don't deserve any stars at all but unfortunately that isn't an option.
- Location
-
- Location
- Maidenhead
- Reviewing
- Vodafone
- Date
- 2018-04-13
- Comments
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BEWARE - A few weeks ago we started experiencing intermittent service and slow speeds , so I complained and after more than an hour on the phone they agreed with my theory it wasn’t my laptop or my connection that the was the problem ! I insisted they raise the query and I never heard back . After 4 online chats and 2 calls all iniatated by ME not VF they have agreed I can cancel at no cost or fee as they cannot provide the speeds or close to it at peak times . They are not delivering on their contractual obligation - that’s all! After 4 weeks and them saying it’s a BT Opemreach problem they now say it’s been resolved as best as possible as it has to do with congestion and overcrowding on their lines. Basically they were customer greedy and are now chocking on their greed ! I’m going to write to the ombudsman’s as it’s poor service and poor sales management that have led people into signing up for something they cannot deliver on ! I have 3 mobile contracts too so it’s not like I’m trying to get it for free but I’m not paying £20 / month when I should be paying £2 as I only get 10-15% speeds at peak times . C u VF BB .
- Location
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- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2019-01-26
- Comments
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Trash internet. Don't be tempted by the price and speeds if you need a reliable connection. I've had to be in contact with customer support 4 times in 4 months. The extra you would pay for virgin or other fibre is well worth it.
Stay away. Seriously regret my decision to join vodafone.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2024-01-22
- Comments
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Now throttling traffic at evenings
900 runs at 10.
Time to leave luckily contact up in 3 weeks
- Location
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- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2018-07-10
- Comments
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I had a great deal with my broadband from Vodafone and it initially seemed ok, but more and more the problem has been connecting to the wifi, I can't help but think the wifi router is rubbish and it is time for a new and upgraded one. perhaps then my loyalty would not be in question.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-04-29
- Comments
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Worst broadband I’ve ever had, having to change the channels daily. Called up to be told I had too many devices connected (it was three divorces) when I took out the broadband I was told upto 6. Broadband speed drops constantly if not cutting out completely. On top of all of this you can’t even get WiFi upstairs and we live in a small three bedroom house. I call up and I get told it must me my device (phone) which I know is not true because I upgraded not long ago and this has been ongoing the entire 12month contract. Switching to virgin media for 4pounds extra a month and 5 times the Mbps. Save your money and go elsewhere.
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2021-04-27
- Location
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- Location
- essex
- Reviewing
- Vodafone
- Date
- 2019-03-04
- Comments
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Dear God run for the hills and don't look back. Paid for the 'superfast' 66mbps line. In 30 speed tests at varying times of day over two weeks, I once saw 54 which quickly disappeared. no other results over 21 and as low as 7. However the real issue (apart from being conned by their 'guarantee') is that video streaming was throttled well below the speeds previously mentioned. Would buffer on SD. pathetic, fortunately cancelled within 30 days.
- Location
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- Location
- Scotland
- Reviewing
- Vodafone
- Date
- 2019-03-09
- Comments
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I switched to Vodafone due to their promised broadband speeds. I received my router and after a hitch eventually got set up. Over the first month my speeds were shockingly slow. After several online chats i got a technician out to fix my phone line. The following month i kept losing my internet. After several online chats i was promised a new router as mines was allegedly faulty. After two weeks waiting i still had no router. Online advisers denied any knowledge of promising a new router despite me keeping screenshots of conversations. I then had to call an advisor and again was promised the issue would be resolved. Vodafone will give you the runaround so keep records of conversations. Im far from impressed and definitely wouldn't recommend Vodafone to anyone...
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2022-01-28
- Comments
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I was told Vodafone was good for fibre broadband but my experience is not great. When my install was complete the range of the router was very poor and worse than my previous old modem. Additionally it cannot cope with multiple devices and speed drops noticeably when streaming tv. Their online chat bot is rubbish and if you do get to an advisor they are unable to help much either. I really wouldn't recommend this provider. No wonder they have to offer cheap deals to get customers.
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2024-01-27
- Comments
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Previous person at my property used Vodafone. They cancelled their service and I joined. It took over a month, 3 different contracts (that Vodafone repeatedly cancelled without warning), endless hours on the phone to people who had no record of the previous calls, until we eventually got our broadband live. Wish I'd never tried to stick with them in the first place. They reassured me it would be easier and quicker to stay with them. Over that terrible changeover period, where they kept cancelling our contracts, in which we had no internet and had to tether off our phones while working from home, we were promised compensation. That never came. Cue more phone calls to a hapless support team. Finally they said they would give a lesser amount of compensation than previously promised. It was to be taken off our future bills. 3 months later, we're still getting billed the same amount. And now we'll have to try a few more hours on the phone to their support team. It. Never. Ends.
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2022-04-01
- Comments
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I joined Vodafone 3 weeks ago and have Vodafone Pro Broadband 900mbps and landline phone. My speed check gives me around 320mbps. My phone has been cutting out mid conversation and when streaming a film from my NAS type device I sometimes get the stream dropping. I tried VF chat this morning and found no agents available and was instructed to phone customer services which in turn were too busy and instructed to try chat. Why did I leave Virginmedia?
- Location
-
- Location
- Wolverhampton
- Reviewing
- Vodafone
- Date
- 2016-10-13
- Comments
-
Unacceptable service, avoid
Hi all
Normaly i wouldent write a review about a bad experience as i belive that everyone makes mistakes and need the oppertuinty learn from them and change there customer service experience but from the way i have been treted by vodafone latly is simply unaccseptable, i have been with them for 14 years and was contacted a few month back by there 'rewards' team offering vodafone broadband, having recently moved i thought id give them a try, after agreeing an competive package i had the rooter dilivered on time no problem, this is where the problems started.
After reciving an email with my go live date and engineer appointment i waited 3 weeks due to the easter bank holiday wich was fine as this was the agreed date, when the go live date arrived no engineer and since i required a box fitting i couldent simply plug it in, after 3 lengthy phone conversations and several promised call backs that were not delivered i was getting a little annoyed to say the least, i then booked virgin media in as i had lost faith it vodafones capability, vodafone then offered me a cheep package by means of compensation wich was fine so i canceled virgin.
I was then booked in again for another engineer vist bearing in mind that vodafone are already in breach of contract, this visit was again in 3 weeks time, again i waited for my go live date and this time and fitted a box and set up the broadband but low and behold the router would not connect. After more phone calls and promised call backs another enigneer was booked for the folling week, after checking the exchange he said vodafones card needed resetting and vodafone should have picked this up, suffice to say i was verry displeased at this point but at least i had broaband, in the time i took vodafone to saught out this mess i had no option but to use my mobile data as somtimes i have to send and recive emails from home, so now my bill is £245, i called vidafone again to get the data charges removed but was met with what i describe as sheer incompitence as they said the could not remove the data charges, i am now canceling phone and broadband with vodafone, the long and short of this story is avoid vodafone at all costs as after putting up with 14 years of poor signal, bad customer service, broken promises and sheer incompitance i am putting in a complaint to the FCA.
Thanks for reading
- Location
-
- Location
- Salterbeck, Workington
- Reviewing
- Vodafone
- Date
- 2017-09-26
- Comments
-
Half way through a 18 month contract and multiple engineers later. We are still getting less than half minimum speed if it even works at all!
Vodafone keep telling me there is a fault between the fibre box and the router. I know this to be false as technicians they have sent have tested the line with me there and shown me the results as they receive it. These results show as NO FAULT ON LINE!
- Location
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- Location
- Hamilton
- Reviewing
- Vodafone
- Date
- 2018-02-25
- Comments
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I first ordered broadband services from Vodafone on the 1st of February, needed a new connection so arranged a date for the engineer to come and took a day off work for it. They cancelled the order and I had to start again and after numerous failed attempts to get through to them and after well over 2 hours spent on hold I finally arranged for a new date with an afternoon appointment. They changed it to a morning appointment which was not possible for me and I specifically said that on the phone so now I don't have any day for my broadband to get installed. It has taken almost an entire month and still got absolutely nowhere. Don't waste your time with these useless incompetent idiots the customer service is absolutely shambolic there is no communication between staff whatsoever.
- Location
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- Location
- England
- Reviewing
- Vodafone
- Date
- 2023-05-28
- Comments
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Worst company we have ever dealt with. If you want unreliable broadband with no customer service then this is the company for you. The only way to speak to them is via webchat which is less than useless. Have they not realised yet that if the internet isnt working then a webchat isnt going to be much use to their customer. When you do get into a chat with an idiot at the other end they just repeat the same thing in a different way until you get fed up or disconnected
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2020-11-26
- Comments
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Absolutely awful experience. Terrible customer service for such a big company. Had no internet for 8 days, was told repeatedly by vodafone it would be up and running in a few hours.. it took 3 visits from an openreach engineer for vodafone to realise they had mid-sold is a fibre product. Was offered zero compensation for the whole incident, before being told I have to send my router back or I would be charged £72. Stay away from them
- Location
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- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2017-11-09
- Comments
-
Pity that Virgin doesn’t supply my area. Vodafone is the worst broadband I’ve never had. I wish you good luck with the customer service
- Location
-
- Location
- Kirriemuir Angus Scotland
- Reviewing
- Vodafone
- Date
- 2017-05-19
- Comments
-
Within four days of ordering vodaphone broadband it arrived. Set up took less than 10 mins. Each cable has a colour labelling for ease of use. Never before have I experienced such sped of dlivery and effortless connection. Wonderful.
- Location
-
- Location
- chesterfield
- Reviewing
- Vodafone
- Date
- 2018-11-20
- Comments
-
DO NOT BUY!!!!!!
Guaranteed download speed 35mbps??
Actual download speed 3.88mbps!!!
Spoke on live chat several times during this period to try and resolve or cancel. Have to phone to cancel so after phoning a few times and being on hold for 20 minutes.... give up.
Today I waited and spoke to someone, cost to cancel £140.00 as i have had it for SIX WEEKS now.
Total time on phone 1 hour and 7 minutes.
IT'S AN ABSOLUTE JOKE!!!!
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-09-29
- Location
-
- Location
- Falkirk
- Reviewing
- Vodafone
- Date
- 2018-12-06
- Comments
-
They are lucky to even get 1 star!!! Im absolutely raging with vodafone. I have only been with them 3 weeks and i am cancelling. I signed up for fibre and my guaranteed speed was 35mgb.. that lasted maybe 5 days. Ever since then my line keeps dropping.. it even stopped working for 2 whole days, no one knew how to fix it, they just left it and eventually it came back.
My highest speed just now is 8mgb, thats on a good day, my usual is between 3-5!!! Feel like ive teleported back 10 years! Not what i am paying for at all.
The customer service is terrible as well, they just read a script and dont know what they are talking about. They have obviously been told to act overly friendly... but telling me to give my 3 year old daughter a kiss from them is more than a little inappropriate!!! Ehh who are you, and how about no?
- Location
-
- Location
- Me6nt5
- Reviewing
- Vodafone
- Date
- 2017-12-23
- Comments
-
Doesn't seem to be working even tough they sent out open reach with out me asking
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-02-03
- Comments
-
I am impressed with the broadband speed with Vodaphone and have found it much quicker to download a page on the internet compared to Sky.
I had a small technical problem and found the Vodaphone technical support to be excellent. They answered the call quickly and showed top notch problem solving skills in diagnosing the problem and fixing the issue. I would recommend Vodaphone as a broadband provider.
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2018-06-07
- Comments
-
Shambolic service. promised speed not given.
Spent hours to resolve. Still ongoing.
- Location
-
- Location
- Brentwood
- Reviewing
- Vodafone
- Date
- 2020-05-31
- Comments
-
For quite some time I'd had instability with the connection. It would drop out maybe a couple of times a day and then reconnect after a period of time but it was an inconvenience. The vodafone support asked me to make some DNS changes but that didn't really solve it and I got used to it. Speed was ok for the first year or so but since the lockdown my speed in the evenings plummetted from 72mbps to often less than 1mpbs. I phoned Vodafone as it seemed to me that it would be congestion related. Their first level support did what they could, making wifi changes, disabling a firewall and eventually I got a new router. The new router made no difference and eventually I was promised an engineer visit. No engineer actually came but I got a call from a L2 support person who told me that the reason I was getting slow performance in the evening was the link was 90% congested and someone would put me onto a different segment within one or 2 days. 6 days later and no sign of any engineer so I phoned them up to find out what was going on. You get all of the assurances that they will solve your problem immediately and all that waffle but eventually again I got put through to a L2 guy who told me that I was waiting for a new cablelink to be run in the street so they couldn't put a time frame on it. At that point they did offer to suspend my billing but it was too late. If you read around, you'll find I'm not the only one that has been in this position- lucky for me I'm out of contract now so I get BT installed on June 10th. Very disappointed with Vodafone - currently running my house of my mobile phone hotspot in the evening while I wait for the new connection. Good riddance.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2018-01-15
- Comments
-
Just moved to Vodafone and although it took them all day to move me across I found that the customer service to be quick to answer, friendly and fixed the issue. Then called back an hour later to check everything was working. Excellent.
- Location
-
- Location
- Southend
- Reviewing
- Vodafone
- Date
- 2018-04-30
- Comments
-
Day one on Vodafone broadband and already my speed is 10meg faster than promised. Setup/order was speedy with no problems. Good to see virgin media lied to me when I left them and was told I wouldn’t get more than 10meg ! Amazing Price and Service!!
Time will truly tell , but it’s an fantastic start !
- Location
-
- Location
- Bracknell
- Reviewing
- Vodafone
- Date
- 2019-07-03
- Comments
-
Constantly drops out f.... furious
- Location
-
- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2023-11-17
- Comments
-
Useless broadband, and phone lines are usless to sort out any issues.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.