1,510 Customer Reviews over 38 pages
-
- Location
- Maidstone
- Reviewing
- Vodafone
- Date
- 2019-09-29
- Comments
-
VF have been appalling. Connected BB 2 weeks late (they blamed Openreach). Supplied a router that hadn't been properly configured. And one week after activation, fastest Wifi I can get is 7 Mbps. Would give zero stars if I could. I am exercising my cooling off rights and switching away.
- Location
-
- Location
- whitby
- Reviewing
- Vodafone
- Date
- 2021-12-22
- Comments
-
Total joke of a company & never again will i go back to Vodafone. My internet was very very slow. So started speed testing and i was only getting around 16g all the time. I am paying for fast fibre. My speed should be Max – 44g Min 30g and what i did not see when joining them on their web site but it does say on my paper contract theres a Min guaranteed speed of 23g. So contacted them by chat line and they said my speed was at 44g & to test using www.speedtest.net which is what i was using anyway. I then had to phone a engineer who first i could hardly understand and he said i was getting 44g. Then after i started carrying on with him. Hi said look your min guaranteed speed is 23g and that’s what your getting. `Yet he had just told me 44g` I said will i am only getting around 16g and he said that’s good and all you will get. Then put the phone down on me. I then what down to my mates house who is on Vodafone to test his and his speed should be 66g. But all he was getting was speeds around 25g and its been the same in the 4 times i have been down. I am paying for fast fibre and getting standard speeds, So you can clearly see what there are doing. Offering fast speeds at the lowest prices and supplying you with the min guaranteed speeds. Same as talktalk did years ago. Shocking & disgusting. Go with them if you dare.
- Location
-
- Location
- Cheshire
- Reviewing
- Vodafone
- Date
- 2022-08-07
- Location
-
- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2019-12-15
- Comments
-
I will never go with Vodafone broadband again. For broadband service fault you have to speak to a chatbot, this is highly frustrating. They have disconnected me from my line without telling me. I've had continual connection speed issues and when I call to cancel my contract to request a refund I have been transferred from person to person without resolution. To say Vodafone are incompetant would be an understatement. They have also said that I haven't reported any issues with my speed but I screen shots of my conversations with their chat boys. The only option I have is to report them to trading standards.
- Location
-
- Location
- South Wales
- Reviewing
- Vodafone
- Date
- 2019-11-21
- Comments
-
DO NOT USE VODAFONE.
Found out that my broadband speed was under the promised limit for over a year and they offered 15% discount going forward and then had a patronising lead adviser not even bothered to listen to what I had to say.
- Location
-
- Location
- Yorkshire
- Reviewing
- Vodafone
- Date
- 2017-07-07
- Comments
-
Terrible. I rarely leave reviews but this fibre internet connection has driven me to despair! The only positive thing that I can say about Vodaphone is that with the price increase they have allowed people to leave before their contract is up. I am jumping ship to either Sky or BT.
When first installed it was okay. Now it is terrible. The connection keeps dropping out and the wifi is terrible. Sometimes I can only get 10mbs when I am paying for the full fat fibre. When I do get the 10mbs I am happy as it means I actually have a connection for once. My wife is upset with the situation as she has had to up her mobile phone package to allow for more data as the wifi keeps failing.
STAY AWAY FROM VODAPHONE BROADBAND IF YOU WANT A STABLE INTERNET CONNECTION! (I am writing this article using my iPhone as a hotspot as the connection has gone again)
- Location
-
- Location
- Bicton, Shrewsbury, Shropshire
- Reviewing
- Vodafone
- Date
- 2017-12-06
- Comments
-
There were initial problems with getting broadband and phone line at our new property and initially in getting the right speed on a fibre connection. But the support people at Vodafone could not have been more helpful in ironing out the various issues. Polite, helpful and good at communicating what was going on to resolve issues. We now have fast fibre service and phone line at a good price.
- Location
-
- Location
- Bath
- Reviewing
- Vodafone
- Date
- 2020-09-16
- Comments
-
Very, very poor customer service and technical support. Avoid like the plague!
- Location
-
- Location
- Carluke
- Reviewing
- Vodafone
- Date
- 2022-02-15
- Location
-
- Location
- Rezende
- Reviewing
- Vodafone
- Date
- 2023-12-04
- Comments
-
3 days my broadband does not work. How can I work, can I have some compensation?
- Location
-
- Location
- Liphook
- Reviewing
- Vodafone
- Date
- 2015-12-13
- Comments
-
This broadband provider is absolutely rubbish in this area. I never had a problem with my previous one, then Vodafone promised me a cheaper deal, and now I can see why. Avoid.
- Location
-
- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2021-12-11
- Comments
-
This is the most unreliable broadband I've ever used. And it is near impossible to reach their customer service, I was in a queue for 5 hours, only to be randomly cut off.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-06-03
- Comments
-
DO NOT USE VODAFONE.
Put in my order for broadband on may 6th. Even though i read reviews, i figured - it'll be fine. It can't be that bad.
+ 14 days after filing order : First order was delayed - had to call them up on activation day(14 days later) and they told me that there's a system error and it is being solved.
+ 17 days after filing order - received a call that the order has been cancelled by mistake and was asked to put in another order
+ 30 days after filing first order - checked order status, activation date was supposed to be tomorrow - order cancelled by vodafone. Contacted customer support and was asked to give them another chance and they'd offer me first month for free - that'd take another 14 days before new activation date. in total 44 days and that's worth 35 pounds for them. What a joke.
Don't use vodafone - go with anyone else, but them. It's just ridiculous that vodafone can't get their systems in line.
- Location
-
- Location
- North West
- Reviewing
- Vodafone
- Date
- 2023-03-01
- Comments
-
After many years of trying to move (3 times)into the modern world via Fibre my dream has come true.
Several of the well known brands failed me, lied, never turned up, refused to climb up due to H&S.
Vodafone transition was so simple and the Hub very stylish.
I moved from the copper cable 10mbps to fibre 100mbps and a VOIP telephone!
Everything was simple, slick and worry free. Vodafone were brilliant.
My new VOIP phone is far better than the old landline!
Just remember if you are moving to fibre and a VOIP telephone system you have no need to buy a VOIP telephone just a converting insert plug called a RJ11 adapter.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-02-07
- Comments
-
THEY WILL NOT PROVIDE THE MINIMUM GUARANTEED BROADBAND SPEED!
when i joined vodafone i hav ebeen promised 60 mbps with their superfast package, and i never got more than 30 mbps
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2020-03-09
- Comments
-
I'm not happy with vodafone you will get half speed what they promise and customer service and technical support team don't know what they doing
- Location
-
- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2022-09-19
- Comments
-
Customer service for any issues are absolutely pathetic
The broadband itself it OK
But if u ever have the misfortune of rining customer service, you will want to kill yourself and them by the end of it . The staff (multiple) are so poorly trained that they don't know what they are saying or doing
- Location
-
- Location
- BLACKBURN
- Reviewing
- Vodafone
- Date
- 2024-01-04
- Comments
-
ZERO SATISFACTION. DO NOT GO WITH VODAFONE BROADBAND. THE WORST SERVICE EVER! I give it zero stars, no connection, keeps dropping and when you ring up you spend 2 hours on the phone with no resolution because they have people who don't understand anything or won't do anything.I HAVE BEEN WITHOUT CONNECTION FOR 14 DAYS AND I WORK FROM HOME. UNBELIEVABLE AND THE WORST IS THEY WILL NOT LET YOU CANCEL, ITS APPARENTLY A 36 MONTH CONTRACT AARRGGHH. AVOID AT ALL COSTS!!!
- Location
-
- Location
- Blackburn
- Reviewing
- Vodafone
- Date
- 2023-12-19
- Comments
-
Terrible service if I could rate them a zero I would do so no compensation for loss of Internet WiFi not guaranteed trouble shooting is a joke want to to have ethernet cable filters to hand,promise call backs which never happen avoid at all costs
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-10-10
- Comments
-
I thought Vodafone broadband was great and good value. However, as many other people have been experiencing, I have had no internet for 8 days now.... Customer service is appalling and just gives standard responses like "We value our customers and are working to get this fixed".
- Location
-
- Location
- Caverswall
- Reviewing
- Vodafone
- Date
- 2020-08-23
- Comments
-
Absolutely appalling service. Signed up last September (2019) all was well until January (2020) then the service went downhill. I was guaranteed a speed of 25Mps, mostly it was nowhere near that speed. It finally dropped to about 8 or 9 MBps at which point I raised a complaint. For almost 2 months I had to go through the routine of proving that it was not the connection inside my home that was the issue. Numerous times I had to disconnect everything from the internet and then switch off my router and re-connect everything. Only to show that the issue was not at my end. They finally resolved the issue in May by moving me to a less congested line (their explanation). All was well for ab out a month and then the speeds dropped again to around 8 or 9 Mbps. I telephoned to complain and refused to go through the process of disconnecting everything just to prove the issue was not at my end. I sent them screen shots of the speeds I was getting through a wired connection direct to the router. Their response was that they had checked the line and I was getting 40MBps sync speed, suggesting once again the issue was at my end. How could I get 40Mbps (this is the speed that is constantly displayed on their Broadband app even when the internet speed test was showing 8Mbps). How could I achieve that speed when the internet speed test was showing between 8 and 9 Mbps. There service is really bad and I would not touch them again. I have asked numerous times to be allowed to cancel my contract as they are not delivering any where near the speeds I am supposed to be guaranteed. Each time I ask to cancel they ignore my request. When the contract is up in September (2020) I will be moving to another supplier.
- Location
-
- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2024-01-28
- Comments
-
Vodafone are charging us £70 pm for what they offer new customers for £36 pm & the speeds / buffering is terribel. cant watch a prime tv without constant disconnects. Complained to customer services who told us to find another supplier!!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-11-14
- Comments
-
On the Superfast 2 package and it's great. Constant speed of 74.5 mbps (Ethernet) even during peak times it stays the same. Cheap and reliable!
- Location
-
- Location
- Margate
- Reviewing
- Vodafone
- Date
- 2023-08-15
- Comments
-
Appalling company. Relative pays bill on time then receives email saying she's been cut off due to non payment. It happens every month. Never anyone at the end of the phone who can or will help, and most of them can't understand English. Worst company ever
- Location
-
- Location
- Cardiff
- Reviewing
- Vodafone
- Date
- 2018-07-24
- Comments
-
Vodafone seem to believe that a 15% discount is acceptable to provide a substandard and poor broadband service. Over the previous 6 months since the start of my contract I have to get it touch with Vodafone every 2 weeks because it lacks speed. Vodafone app does not let me claim my discount.
- Location
-
- Location
- Vale of Glamorgan
- Reviewing
- Vodafone
- Date
- 2022-03-01
- Comments
-
Lied to by sales person junk, rubbish unusable most of the time!!
- Location
-
- Location
- West sussex
- Reviewing
- Vodafone
- Date
- 2020-06-14
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-04-27
- Comments
-
Switched over to vodafone as my mobile is with them and all went fine. The broadband speed is never as high as I'm paying for and it constantly drops out especially at peaktimes around 1800-2200 and the router is poor signal always drops out upstairs in bedrooms.
- Location
-
- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-06-20
- Comments
-
I've switched broadband providers fairly often and have never had issues....until now.
Vodafone are quite safely the most incompetent provider (and probably ANY company in any field) I have ever dealt with. I didn't even get as far as getting a connection before cancelling.
The router provided didn't work....fair enough..that happens. A replacement was due to be sent within 5 WORKING DAYS....meanwhile the line had switched so I was offline. I thought at this point that 5 days was bad enough but worse was to come. On the 5th day I rang for an update and ETA....guess what? the router had not been ordered...."it will definitely be there in the next 3 days". On the third day I rang for and ETA....guess what?...it hadn't been ordered or sent.
10 days so far without internet....which, granted, is a first world problem but nonetheless, as I am self-employed and work from home caused a great deal of inconvenience. The compensation offer?...a month's free line rental.
Bye bye Vodafone....officially the worst company I have ever had the misfortune to deal with. Unfortunately I can't give zero stars otherwise I would.
- Location
-
- Location
- Irvine
- Reviewing
- Vodafone
- Date
- 2023-12-23
- Comments
-
Poor customer service. I have now been waiting two weeks for my broadband to be working at my new address. After engineers being sent out, confirming that I need a new router, I am still waiting om receiving this router. An engineer requested it to be sent to my address. However, he even told me he didn't trust vodafone to order it and he was correct. I then phoned up to confirm it had been sent, which it had not. I then requested the new router, and the router was sent to my old address. I am now currently on hold for 25 minutes asking for my issue to be solved. There's clearly no checking chain going on as I jabe had to explain my situation in full every time I speak to an agent. Very poor from vodafone. I have also been told I will recieve £5.88 for every day I have not been receiving Internet. So I will update shortly as to wether I receive that. Shocked at how bad vodafone have been.
- Location
-
- Location
- Garstang
- Reviewing
- Vodafone
- Date
- 2022-05-07
- Location
-
- Location
- West Sussex
- Reviewing
- Vodafone
- Date
- 2018-08-11
- Comments
-
Awful broadband, awful customer service. Do not buy.
- Location
-
- Location
- Andover
- Reviewing
- Vodafone
- Date
- 2021-01-20
- Comments
-
Vodafone set us up quickly, and we had a much faster line than advertised. However, we came home one day and our Internet wasn't working. Contacted support who advised us our account had been cancelled, so they setup an engineer to reconnect us 2 days later. Still no Internet from then so phoned again and was told that the exchange was broken and that in 2 days open reach would be out to fix. Phoned back again 2 days later and was told that the open reach appointment was never scheduled and that in 2 days it would be fixed, surprise surprise no Internet 2 days later and this time told he didn't have the right materials to fix the exchange. Asked for a 4g dongle to keep us connected and were told no as we are not moving house so we asked to cancel and move to another provider, after cancelling we were transferred to customer service who offered us a 4g dongle but were told that the 18.50/month we had agreed to would be going up to 23.50/month. This all happened because apparently we are supposed to phone Vodafone and tell them that our Internet is working? Would avoid at all costs. Just spend an extra couple of quid a month and go to a better provider
- Location
-
- Location
- sheffield
- Reviewing
- Vodafone
- Date
- 2018-06-24
- Comments
-
VODAPHONE-AVOID...AVOID..AVOID
I switched to Vodaphone as I wanted to block certain websites..this worked for a few weeks ONLY, after 4 calls and 4 hours on the phone this still wasn't back working and Vodaphone tried to blame me NEVER AGAIN
- Location
-
- Location
- Wemyss Bay
- Reviewing
- Vodafone
- Date
- 2017-04-05
- Comments
-
I have yet to receive my Broadband in a couple of days. I've had a terrible experience with staff at the Vodafone shop who sold me the broadband prospect. They did that on the back of me needing a replacement nano SIM for my new phone. The SIM story goes as follows, and I produce the complaint letter I wrote to Vodafone through my Vodafone online account. Even though a response was promised within 5 working days, none has materialised to date.
"I would like to complain about the cynical and flippant service offered by the Glasgow Braehead Vodafone store. I was offered a nano SIM to suit my new phone, and was told my service would change over to the new SIM in one hour. 24 hrs later, it hadn't. So I returned to the store as advised by the website chat service, and was given another SIM, and emphatically told that the new SIM would come on stream in 24 hrs. I was also given a mobile number to contact the store should there be problems. Nothing happened. I tried to contact the store many times, only to realise the phone number I was given was effectively unattended. I contacted a chat adviser on Vodafone website, and he took the details of my SIM, and was given a cast iron guarantee it would become operational in 4 hrs. A week later, nothing had happened. Today, I went back to the Braehead store to report the situation. The man who dealt with me twice previously was Steven, and it was he who dealt with me again. He seemed totally puzzled by it all. This time, he used a different method of swapping the SIM.\.\effectively logged on to another web page to do this. 15 minutes later, the SIM had come on stream. When asked why no one had responded to my phone calls, he told me the phone was kept in a cupboard, and pointed to the cupboard. He apologised. At this stage, I felt a formal complaint was in order as clearly I thought Vodafone ought to know about my experience. I asked to speak to the manager. He turned up, and started to employ patronising behaviours and patter.\.\.he patted me on my back, stuck and hand out for a handshake, and sought to know what the problem was. He knew what the problem was, as Steven had repeatedly gone in to confer with him about my situation. The sheer facetiousness of his behaviour was shocking. I asked how I might complain, and he advised me he would type my complaint out into the 'system', pointing out to her terminal screen. At this point, I had had enough, and was unprepared to waste my time over yet another wool gathering round. I have made two needless trips to the store in Braehead from Wemyss Bay (50 mile round trip each time), and I've had a week of disruption to the use of my new phone. I would like to ask you what you are prepared to do to deal with this poor service from Vodafone. On my first trip, I was also sold the Vodafone Broadband service, and the router has now arrived at my home. I am not sure what to expect from that, given my experience to date."
Having read the abysmal reviews here, and the similarity of themes, I am now going to cancel my impending Broadband switch over. Even at half price, this deal is not worth the trouble.
- Location
-
- Location
- Wemyss Bay
- Reviewing
- Vodafone
- Date
- 2017-04-07
- Comments
-
I am going to eat humble pie here. I had a terrible experience with a Vodafone Store at Braehead (Glasgow), and I was extremely vexed by the lack of any response to an online complaint I had raised with Vodafone, within the 5 day window that Vodafone promises. I was on the horns of dilemma with cancelling an impending Vodafone Fibre Broadband connection despite the risk of losing a market leading offer on telephone and broadband connection. I gave vent to my feeling here on this site a couple of days ago. However, I decided to hold my nerve and go through with the switch over from BT, which happened yesterday night at midnight. Yesterday I got an email from Vodafone asking if I would ring up a number, which I did today. After taking a few more details, they confirmed that they had carried out an investigation around my complaint, and wanted to apologise for the poor service in this instance. As a gesture of goodwill, they waived one month's SIM charges.
As for the Broadband connection, I called up Vodafone to let them know that I was struggling with getting online even though the telephone line was working perfectly. It was explained to me that an engineer from Openreach would have to physically connect me up at the local cabinet, and to tide me over the short delay of a maximum of 1 day, I was offered 50GB of complimentary data allowance to tether our devices to. On the 4G network, this was blazingly fast enough. Earlier than expected, I've now got connected up within 9 hours of my morning call, and the speeds are properly eye watering - 74 Mbps download and 17 Mbps upload.
I am taking the trouble of correcting the record here for the sake of my own conscience. Good service is hardly ever reported, and bad service is hugely overrepresented in the feedback reviews. If my current experience with Vodafone continues, I would urge everyone to be sure they have good reasons not to move over to Vodafone. Their prices are simply too good to turn down.
I will of course report back here should I experience any instability with the connection speeds, or other unforeseen problems
- Location
-
- Location
- Watford
- Reviewing
- Vodafone
- Date
- 2019-06-18
- Comments
-
Install 2nd June. No landline at all. Keep promising to sort it. Like talking to robots messages they are going to ring me & nothing. Engineer coming out. No I made it up.?? My patience is running out. Just get it sorted or cancel my install & return my money. Not a happy customer.
- Location
-
- Location
- West Lothian
- Reviewing
- Vodafone
- Date
- 2020-10-05
- Comments
-
Started experiencing frequent drop outs 3 months ago. Have since reported 4 times to Vodafone - twice on phone and twice via online chat. Asked to repeat the same actions everytime regardless of my case history. Raised complaint. No improvement to service- still dropping out regularly. Waited over 1hour 36 mins for answer to number I was given to call regarding fault before accidentally cutting off to answer another call. Now been waiting over 30 mins for answer to complaints number. Also called 191 from mobile and was told there was a wait time of 1-2 minutes. Still no answer after 20 mins so terminated call. Still waiting for complaints number to answer as I type this. My frequent disconnections have numbered over 15 disconnects in one day. Every time they PROMISE it will be resolved. Their broadband is woeful and their customer service is worse than diabolical. I will switch provider once my complaint has been dealt with.
- Location
-
- Location
- Eltham
- Reviewing
- Vodafone
- Date
- 2019-03-10
- Comments
-
Horrible
- Location
-
- Location
- Norfolk, UK
- Reviewing
- Vodafone
- Date
- 2020-09-05
- Comments
-
Don't do it. The absolute WORST provider bar none. The customer service will have you tearing your hair out and the tech support (all based overseas) are a joke. Speeds are very restricting and connection unstable. Have resorted to contacting the CEO for help before taking to Ofcom.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.