1,510 Customer Reviews over 38 pages
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2019-10-13
- Comments
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I moved house in September, had called about it in August, yet the activation of the broadband at the new address has been delayed 3 times. The new activation date now would be 28th October, so I simply cancelled my contract. Poor (customer) service is quite an understatement.
- Location
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- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2020-09-01
- Comments
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Cannot believe the change of fortunes had excellent service from Vodafone had recommended them and extended my contract. Now I cannot think of an organisation I have had worse customer experience with cancelled my service in error, not meeting the minimum speed have lied to me on the phone the complaints system is a joke and I am stuck with them for 18 months never again will I touch any of their products.
- Location
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- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2020-04-30
- Comments
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I came looking for reviews of Vodafone's fibre broadband service after my internet died again this evening.
I agree with other reviewers. Vodafone fibre internet drops at least once a day, and usually more than that. I haven't bothered contacting support, I cancelled my contract within the 'cooling off' period. I'm going to try Virgin fibre, hopefully that will be better.
- Location
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- Location
- Gerrards Cross
- Reviewing
- Vodafone
- Date
- 2020-02-12
- Comments
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Avoid like plague! Worst service I have ever seen. The broadband never worked. It actually took more than 10 calls to get it cancelled and I was still charged inspite of being within 14 days
- Location
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- Location
- East Tilbury
- Reviewing
- Vodafone
- Date
- 2020-07-29
- Comments
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One word be away from them. My internet was meant to be active on 8th of july. Engineer came and said can’t do because he is not multi skilled. So i thought can wait for more 2 days will someone came and everything will be sorted soon but no everyday i have to call them and hear only one thing till midnight it will be active. Its been 29th of july i m still waiting for my internet. Everytime new excuse. I will say just stay away from them. I have lost my whole business due to them can’t do anything without internet. If there was option i could give -5 stars.
- Location
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- Location
- shepherd bush
- Reviewing
- Vodafone
- Date
- 2022-01-07
- Comments
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My first experience with Vodafone and its been my worst experience with any company in my life. 4 weeks later i still dont hav broadband . customer service does pick up phones fast but their powers are essentially useless. This company is bordeline scam. I know all the paper answers of the customer service team by now as ive been on the line with then several times a day over the last 4 weeks. Apparently they dont even have records of that. They are utterly useless mostly.
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2019-11-30
- Comments
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SHOCKING AND FRUSTRATING BROADBAND SERVICE. I would not advise anyone to subscribe to or purchase any Vodafone services. Especially Vodafone Broadband products. I have been a loyal customer with Vodafone for years now and since starting a new contract with them a month ago I have spent hours on the phone to their tech team with little or no long term solutions. 1. My router line was not connected to my router on installation, hour or so on Phone to tech team . 2. My devices that connected to my old voda router do not automatically connect. Still not working properly 3. I am told different things when when speaking to advisors. 4. I have been promised a call back by their service agent and had no such call or feedback on my ongoing complaint that has been pending for some weeks now. 5. The broadband app does not always work and is currently offline for me.
6. I cannot chat to anyone as they are too busy for me. Probably inundated with complaints. Bottom line, thoroughly unimpressed and have requested a cancellation immediately. I will not waste any more time or money with them. (I never normally vent on social media but people need to be made aware that this company will over promise and massively underdeliver). Save yourself grief, vodafone have not shown me they care about me as a customer.
- Location
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- Location
- Barnsley
- Reviewing
- Vodafone
- Date
- 2019-03-15
- Comments
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Be with vodafone for 9 month of 18month I have left them now worse provider ever what with red line fault and bt line fault then it must be your router speed was dropping to 2mps at night and weekend do not use them you have be warned
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-09-06
- Comments
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We switched to vodafone a year ago from Sky as our broadband was slow. I wish we never did! In one year, we have had no wifi for 3 or 4 days, on 5 separate occasions! Every time, Vodafone say it's due to our outside line, they send an engineer but this happens again after a few months. Don't understand why the problem can't be fixed permanently. At the time of writing this, we haven't had wifi for 3 days, called vodafone yesterday and today, they are only sending out an engineer tomorrow! So 4 days no wifi. No compensation ever received on these 5 occasions. Can't leave them because we took out a 24 month contract, another big mistake. They said they will charge us a £407 early termination fee if we want to leave early! Disgusted by this service.
- Location
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- Location
- London / Fulham
- Reviewing
- Vodafone
- Date
- 2019-10-10
- Location
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- Location
- london
- Reviewing
- Vodafone
- Date
- 2019-12-11
- Comments
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I have business broadband with them and I can tell you that they are the worse broadband team I have ever dealt with in my 10 years. I am just waiting for my contract to end in few months and I am out! DO NOT RECOMMEND
- Location
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- Location
- Leicestershire
- Reviewing
- Vodafone
- Date
- 2022-04-19
- Comments
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Worse experience worse customer service what ever they said to you don’t need believed them acting very smart but results 000000
- Location
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- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2018-04-07
- Comments
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Signed up for broadband on 5 April. Then started to read all the bad reviews so I cancelled contract on 6 April. Told it takes 48 hours to cancel even though they signed me up in seconds. Although I cancelled the service yesterday I find today they have put through a Direct Debit on my bank account. Trying to call customer services and no one answers. Will stay with BT although more expensive at least it is a reliable service and they answer the phones!
- Location
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- Location
- peterhead
- Reviewing
- Vodafone
- Date
- 2018-03-15
- Comments
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Worst Broadband provider ever., used for 2 weeks and then was without internet for a month now canselled but been asked to pay for last month., it is a joke not a broadband provider.. shouldnt be allowed to provide broadband service!!!
- Location
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- Location
- NEWCASTLE UPON TYNE
- Reviewing
- Vodafone
- Date
- 2018-10-10
- Comments
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Switched from sky to vodafone based on price but the broadband speed never gets above 25mb
- Location
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- Location
- East Anglia
- Reviewing
- Vodafone
- Date
- 2019-01-29
- Comments
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Ineffective customer service, incessant disconnections
- Location
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- Location
- Winchester
- Reviewing
- Vodafone
- Date
- 2019-02-04
- Comments
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Ok to start of this review the first 2 months not much of an issue. Then the internet started to cut out every now and again we have an old line we’re we live so not that upset phone up to see if we can get some help it takes 7 times to even get through to someone they can’t help us apparently then 2 days later internet just cuts out for no reason phone up another 3 times to be told that only the account holder can make a complaint and when they did sent an engineer out who didn’t even arrive so had to reschedule for him to come and say he’s fixed it. It lasted 5 minutes before it cut out again are you serious! Been a week and a half with no internet they sent a new router still no change at all I have to use the internet for my work and I’m screwed without it. To sum it up if you like a house without and terrible customer service then vodofone is for you
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-11-17
- Comments
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Bad customer service, I have an issue with my router the WIFI keeps disconnecting It’s an old few years router.
The Vodafone customer service said we will send you a new router I’ve been waiting for 1 month, Again I did call and they said we will send you it might be lost now it’s been 3 weeks I am still waiting
- Location
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- Location
- Romford Essex
- Reviewing
- Vodafone
- Date
- 2019-09-26
- Comments
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Purchased and Booked 2 weeks ago and 26 sep was suppose to be installation date, turned out to be the order was cancelled somehow and they wanted me to book again this time 3 weeks further installation date.
Dont trust them
- Location
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- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2017-08-19
- Comments
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Worse service ever very luck to get 1 hour internet a day constant loosing connection.
- Location
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- Location
- Derby
- Reviewing
- Vodafone
- Date
- 2020-01-09
- Comments
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Promised 25mbps.
Actual 9.5mbps.
Constantly dropping out.
When talking to the engineers, they wanted me to connect the router to a laptop. Incorrect cable supplied so they told me I would have to buy a cable. I refused so they closed the complaint.
Tied in to the worst internet provider I've ever experienced for another 9 months
- Location
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- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2020-06-12
- Comments
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Really awful. Broadband keeps disconnecting. I have tried to contact someone via customer services, however you can’t get in contact with anyone.
- Location
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- Location
- Hants
- Reviewing
- Vodafone
- Date
- 2023-03-06
- Comments
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Didnt even get as far as getting a package with Vodaphone. Got a text to say 'unknown technical issue' had meant my online order didnt go through (despite getting emails saying it had). Then spent best part of an hour being sent from pillar to post on the online chat. When finally got to chat to a human he couldnt get the system to ID me using my address and debit card details. Tried 3 times and each time system told him it had failed. Tried to phone them, could get through because I dont have an account no. (cos I dont have an account!). Phoned my bank who assured me that Vodaphone had just tried 3 times to ID me using my card details and were successful each time. If its that much trouble to even order a package - and impossible to actually speak to a human - I wouldnt touch this company with a bargepole.
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2024-02-20
- Comments
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Reading some reviews here I wonder if there are so many negative ones because people generally complain when something is bad, but if something is good they just accept it as normal. I moved from Virgin to Vodafone after new fibre cables were laid in my street. Virgin charged too much and prices were always going up without noticeable improvements. The Vodafone installation went smoothly and I basically got the speedy broadband that I had before, but cheaper. I'm working from home and know my broadband is good because if anyone in my team (all working from home) has speed problems, it's certainly not me. My 2 year contract ended recently, but I got the same good deal again for 2 years without quibbles. I have no complaints.
- Location
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- Location
- Lurgan
- Reviewing
- Vodafone
- Date
- 2022-09-05
- Comments
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Disgraceful COMPANY. Absolute shambles. Telling lies, letting us down, telling even more lies...disgraceful....
- Location
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- Location
- Melling
- Reviewing
- Vodafone
- Date
- 2023-11-16
- Comments
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I have Been with Vodafone home broadband for 18 months this is the 4 th time they have switched my broadband off saying due to missed payments which has never been the case this time I have had network down for 36 hours they said they sent an email on the 13 th of November which is not the case I have an email from voda dated 22/10 was last corrospondance with voda stating my bill of 45.04 was due on such a date I set up DD so I left it . Yesterday morning I. Called them with proof of payment they said it will be in in 2 hours . Then last night I called again they said could be later tonight then I called this morning and they said they are still trying to lift the bar !!! What a load of crap I am leaving Vodafone broadband they are a very poor provider with even worse customer support and I would like to ask why a corporation of that size needs to lie about emails send and time to get service up ?? Stay away from Vodafone broadband
- Location
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- Location
- Scotland
- Reviewing
- Vodafone
- Date
- 2020-03-10
- Comments
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Failed to connect service on time.
Failed to correct fault when service wasn't operational once they claimed it had been connected.
Refused to refund payment for the first month of contract when the service had been available for zero days due to their mistakes (unavailable for 5 weeks in total).
Failed to provide the welcome gift offered with package.
Ignored requests for welcome gift that should have been received with package.
So once connected all's good...
Well no....
Service repeatedly fails with no explanation
Service slows to a crawl for days or weeks on end (so I end up using my mobile hotspot - thankfully I have unlimited tethering but often means no internet or TV for others in household when I'm not home)
And despite having switched off their 'content controls', I'm still repeatedly referred to and blocked from accessing everyday sites because it's trying to redirect me to their content controls page which then fails to load leaving you with no way of accessing the site.
Overall, a total fail.
I'm counting the days until I can switch provider. You should not even for one second consider switching to this one. No deal they can offer (and subsequently ignore) is worth the risk of their inevitable total failure on every single measure of service provision, customer service, technical capability and honesty.
- Location
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- Location
- Paisley
- Reviewing
- Vodafone
- Date
- 2022-09-28
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2018-04-06
- Comments
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Very disappointed with the speed received on the line. Customer service did try and help, but no improvement at peak times. Paying for 38Mb but receive about 6-10Mb in the evenings. Very poor. This is likely due to the insufficient backhaul capacity - Vodafone has oversold their packages in the area with promises that the infrastructure they lease cannot maintain. Avoid.
- Location
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- Location
- Clacton
- Reviewing
- Vodafone
- Date
- 2018-03-26
- Comments
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I would strongly advise everyone to stay clear from Vodafone they are useless with apsaloutly everything, I ordered the internet about a month and a half ago they told me they can't do finer in my area the bloke on the phone advised me to order another one so I did It never worked then I had to wait for an engineer who still couldn't fix it and then I had to wait for another engineer who still couldn't fix it then Vodafone tell me they can't do anything about it we have to cancel our internet with them but have the cheek to say I have to box up the router and take it to the postbox to cancel even though I've missed out on 2 days wages sitting in for this all to be sorted waited a month and a half with no internet to get told I have to cancel I would never recommend these to anyone please think before taking there rubbish deals thanks
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-10-12
- Comments
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Incredibly poor service. Order was cancelled without any reason and when I phoned up to complain they had no idea why. They also couldn’t get me the same connection date despite calling them within 10 mi utes of receiving the cancellation notice. Avoid if at all possible
- Location
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- Location
- Exeter
- Reviewing
- Vodafone
- Date
- 2020-02-08
- Comments
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I was very disappointed with the speed of Vodafone fibre broadband. I phoned the call centre and was told that the advertised speeds refer to the speed that would be obtained if a device was connected by an ethernet cable to the modem. In this modern age of 'wifi' I assumed that when I took out a high speed internet package, it would provide high speed on wifi - sadly not. Also the new vodafone router has a very limited range about 8 meters. I have completed several forms to receive a discount on what I was paying but is still paying full price. Please stay away from this poor service that is pure hell for 18 months contract.
- Location
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- Location
- Bilston
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
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Absolutely terrible .connection keeps dropping , speeds are way below advertised for fibre broadband . Really dismal service !!!
- Location
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- Location
- Norwich
- Reviewing
- Vodafone
- Date
- 2019-03-09
- Comments
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After changing provider to Vodafone I should have had a seamless transition but alas have been without broadband for ten days now. I have made numerous calls to Vodafone (some lasting multiple hours) trying to get this sorted out and have been given several dates that my broadband would be activated and still nothing. I would strongly recommend another provider if you want decent customer service. And for the pleasure of this non service I am still being charged for it. Terrible service.
- Location
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- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2018-09-07
- Comments
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I contacted Vodafone customer service over an issue concerning unauthorised data usage on my mobile wifi device.
I had recently changed my package which had always had a data cap. I was unaware that the new package was no longer capped. Unfortunately a subsequent bill showed excessive data usage which of course I was charged for.
After my first conversation to discuss the situation the agent advised that the company understood the problem and would find a solution, and that I would get a call from the "back-up team" within 2 hours. The call never came and when I rang again the following day I spoke to a different operative who insisted the bills had to be pad in full and continually referred me to online or via-app notifications and conditions which would have alerted me to the situation.
He also certainly lied when he said attempts had been made to call me as I had sat by the phone for 3 hours after the first conversation.
I was finally offered £10 compensation against charges of hundreds of pounds.
Shocking and appalling treatment of a long-standing customer!
- Location
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- Location
- Merseyside
- Reviewing
- Vodafone
- Date
- 2018-05-12
- Comments
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If I could a review for minus 5 stars I certainly would. Throughout my whole experience of broadband from the initial receiving of router to today it has been absolutely appalling! Waited a week after the so called go live date to be fobbed off by Vodafone blaming everyone and everything but themselves, to date after 12 months of constant communication with them have still not received promotional gift of £75 shopping card, again Vodafone blaming everyone even me for me not receiving it (I did everything that was required to receive the gift ie registering on the correct date when asked to abd communicating with 3rd party company TLC who process the gift card) Now as I write this I have been waiting 72 hours to have my broadband and landline to go active again which vodafone are blaming BT for its an absolute joke. DO NOT SIGN UP FOR BROADBAND they should have stuck to mobile phone coverage it's a disgrace.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-02-12
- Comments
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Have recently switched to Vodaphone from Virgin because of cost. Vodaphone is not as fast as Virgin, but more than fast enough for my needs. The customer service is excellent (not put on hold for 30 mins and staff very helpful). Engineers come when they say and service (after initial teething) has been reliable.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-05-09
- Comments
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Failed utterly to meet their promised go live date. Called them on the day and they then promised a further 14 days. Don't bother with Vodafone. They don't want your business
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-05-03
- Comments
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I have the new style of router from Vodafone - which apparently they used to just give their business customers. The model is a THG3000g and frankly it seems to be pretty good - apparently has beam forming so I get a really strong wifi signal (60 mbs ) around all the house.
Previously had the Huawei HHG2500 and this was a somewhat lacking piece of kit - wifi dropping and patchy coverage.
The actual internet connection has always been solid with only the occasional (once every 6 months for less than an hour) outage.
I'm happy with the level of service.
- Location
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- Location
- South Shields
- Reviewing
- Vodafone
- Date
- 2020-10-13
- Comments
-
Switched from TalkTalk to Vodafone after TalkTalk massively increased my service fees at end of my contract and then failed to cancel my Sky Sports subscription, yet still charged me for it and refused to give a refund (even though I proved it was their fault).
To be fair, TalkTalk's internet connection had always been reliable, but their customer service to my complaint about the Sky subscription debacle was terrible and I couldn't justify the price hike at the end of contract, so I decided to leave them. and give Vodafone a try.
The new Vodafone line and broadband were supposed to go live yesterday. The phone line is working OK, and I waited until midnight (as they suggest) for the broadband to go live, but it has never once connected to the internet.
The router diagnostics say the VDSL is active and healthy but it still has no internet connection. I spent over 3 hours with online chat support this morning to no avail. They asked me to plug straight into the BT master box test socket (despite me telling them the box was fine and has worked flawlessly for the last 5 years). The support assistant did some stuff at his end and got me to reset / reboot the router multiple times and promised me when I left the chat 2 hours ago that the problem would be fixed within the hour....but it still isn't.
I'm pretty IT savvy and I know there is no problem with my master socket. I know the router has a healthy VDSL connection, but it isn't connecting to the internet through Vodafone's Gateway.
I don't know how someone with no IT skills would ever manage to get support from them, because I was doing some fairly technical stuff (like manually changing DNS settings at their request) which most average users would not have a clue about. Broadband routers should be plug and play for the vast majority of people and in my past experience with BT and TalkTalk that was always the case.
Reading some of the reviews on here it looks as though this type of issue is not uncommon, and Vodafone are not equipped to address problems. I got the impression the support assistant just wanted to get me off chat so that it was no longer his problem, and so that someone else will have to deal with it when I go back to them when it still isn't working.
Not a good start at all to my Vodafone experience!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.