1,510 Customer Reviews over 38 pages
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2021-09-26
- Comments
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Swopped from Talk Talk to Vodafone due to proce rise. Router could not send out signal needed to operate my Home Security, laptops etc. Only thing that worked was a Firestick. Called fobbed off speed issue would improve...not speed router is a POS...which they have altered so you cannot change channels etc. 3rd day called Talk Talk booked new activation; day before live phoned vodafone to cancel within 14 days. Got £100 voucher from deal...got £100 ,from Talk Talk. I shudder to think what service vodafone would be like...being fobbed off and lied to by a call centre in India gets tedious when you are sitting 2 foot from a router to allow an internet connection. Useless provider DO NOT go anywhere near them.
- Location
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- Location
- t'north
- Reviewing
- Vodafone
- Date
- 2021-02-16
- Comments
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Just renewed with Vodafone Superfast 2 for another 24 months.
Superb price.
Superb customer service.
Superb speed.
Superb reliability.
Superb router.
What's not to like?
Precisely nothing.
Very happy customer.
- Location
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- Location
- North
- Reviewing
- Vodafone
- Date
- 2017-08-15
- Comments
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We signed up with Vodafone because they were offering a very competitive deal - 76Mbps for 18 months at £30 a month with no setup charges.
The speed was up and down initially but after a week or so it stabilised at a constant 76Mbps or thereabouts. So it needs to be given a chance to settle down.
The Vodafone Connect router is fine, but the wifi signal had been a little bit better with the BT Smart Hub. So we use the Smart Hub for wifi, by switching wifi off on the Vodafone router (button on side), switching off DHCP server on the BT router (in settings), and connecting both routers by network cable. Works fine, costs nothing.
More than happy with Vodafone.
- Location
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- Location
- Wakefield
- Reviewing
- Vodafone
- Date
- 2022-02-19
- Comments
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changed to vodophone wish never had , total nightmare from beginning, enginner drilled through wall causing massive flooding in my bedroom i was supposed to be connected 26th January this didnt happen until 10 days later ,Icomplained and was offered 40 quid refund , still not paid nor have they send adaptor for my landline , fed up of having to constantly chase them impossible to get through .Honestly save yourself heartache wishe i had stayed with john Lewis worst service ever
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2018-12-10
- Comments
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Just got the Superfast2 activated on 23rd of November. The advertised speed was guaranteed 55mbs and guess what, it never got over 4mbs in between 4pm-11pm(peak time). Barelly can load a browser page. I complained more that 20 times to their first line techincal useless team wich are making the same useless and pointelss diagnostics. They don't have a clue of what is happening and a clue of how to solve issues. Techteam 2 on the other hand, a bunch of inconsistent liars, every time they got a service ticket they are marking it as solved, and every time nothing real being made. Liars full of ***t. I you want to get a stable reliable ISP, avoid this one wilt all costs.Pay more if necessary
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2018-12-09
- Comments
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Shocking. Having switched from SSE (which was excellent) having been taken in with the Vodafone space game TV marketing the service has been totally unacceptable. I rarely get above 3Mb/s in the day from my 37Mb/s fibre connection entirely as a result of capacity issues on the Vodafone network. Having complained nothing other than BS from the Vodafone rep. Now requesting early release from my contact. Totally unacceptable. Avoid.
- Location
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- Location
- Sunderland
- Reviewing
- Vodafone
- Date
- 2022-06-11
- Comments
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Although the broadband speed was decent and we had coverage throughout the house. Vodafone customer service relating to broadband is terrible, you have to listen and select endless options before speaking to an advisor. I have never missed a payment in my life but down to the incompetent of Vodafone call center staff I now have 1. Vodafone also try to make it as hard as possible for you to leave them when you want to switch providers.
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2022-02-13
- Comments
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We changed to vodafone because our existing broadband was slow. However since joining our main line phone worked for approx 2 weeks before we lost all use of it and re installing was so long winded we gave up. Subsequently our broadband connection has now disappeared and again the procedures to reinstate are so complicated, i.e. photograph of driving license isn't clear enough, we are away and staff cannot continue with their work we were told 48 hours max since then the problem with indistinct photograph has arisen. We were contacted and asked to put another code in but we have been unable to enter this code. The gentleman then said it would it would be another 48hours before we could sort the problem and he would contact us on Thursday, it is Sunday tonight so that makes 96hours plus 48 hours previous to this and we have also been asked to go into a vodafone shop which will be a 60mile round trip and at least 2and a half hours out of our day. All in all really poor service, very expensive in time, lost work and generally very frustrating.
- Location
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- Location
- Bury St Edmunds
- Reviewing
- Vodafone
- Date
- 2022-12-17
- Comments
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I have spent the last 2 hours trying to find someone to help with my broadband. Would you believe their is no one available. I tried yesterday too. I can't even do chat with an advisor after Tobi. I have had broadband problems several times and I wish I could go with a different provider0 but they will charge an exit fee so.i aam stuck till next December. Vodafone I cannot reccomend.
- Location
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- Location
- Bournemouth
- Reviewing
- Vodafone
- Date
- 2024-03-18
- Comments
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The customer service is appalling. The time waiting to speak to a Bot is too long, then when they finally transfer you to a human being I am not sure even they understand much more than the bot. I had to go through security twice to cancel my bill even when I was assured after the first time that I wouldn't need to do it again. I have wasted an hour trying to cancel my service. Awful customer service, I will never use or recommend Vodafone to anyone
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2021-07-16
- Comments
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Appalling. They cut us off without warning. We phoned, they said another company had taken the line (VB are required to give you notice if this has happened, so it might not have been true. Five months into a 24 month contract so we couldn't afford to leave even if we'd wanted to). Took five (working) days and ten hours of a combination of phone calls, and chat on their execrable app to restore own broadband connection. Their helpline drops calls, a lot, one of the 'help'ers phoned us back when this happens, two did not.
- Location
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- Location
- CROYDON
- Reviewing
- Vodafone
- Date
- 2022-09-25
- Comments
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Vodafone is truly criminal in its operations. They do not supply what they promise in their contracts and there is no recourse to fix the situation;Avoid them entirely;avoid;avoid;avoid;avoid;avoid
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-11-03
- Comments
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Unstable speed and clueless helpdesk.
- Location
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- Location
- Swansea
- Reviewing
- Vodafone
- Date
- 2020-05-06
- Comments
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Vodafone is laying about thier internet speed .Its always drops,after 10:30 it doesn't work at all.absolutely wasting money.
- Location
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- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2020-03-17
- Comments
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Unfortunately, I am very disappointed with Vodafone. Inconsistent speeds very unreliable rubbish you spend most the time listening to outdated music on the phone for hours on end .
- Location
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- Location
- North London
- Reviewing
- Vodafone
- Date
- 2020-04-11
- Comments
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If you're looking to do just email and streaming in my experience then it will work ok for the most part but for gaming dont even waste your time. I receive massive latency issues ranging from 90 all the way up to 3321 or just general packet loss. It does this multiple times a day every day without fail.Avoid
- Location
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- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2019-08-28
- Comments
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The worst company ever. I ordered broadband over a month ago and my connection date has been cancelled twice without anyone notifying me. I just come home to find I still have no internet service. Vodafone just deflected blame on the company they hire to do the connection and take no accountability nor action. They've hung up on me 6 times and offer no help. Do not get internet with this company. Their customer service skills are awful as well.
- Location
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- Location
- derby
- Reviewing
- Vodafone
- Date
- 2022-05-05
- Comments
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Horrendous service and internet wifi is the most unreliable i have ever installed,having to use my mobile phone to tether to my work office,as it will not connect 15 ft from the router.Cancelled contract after 4 months of engineers trying to resolve,yet being fobbed off stating they tried to call me,they dont they tell you what you you want to hear.30 days notice of cancellation issued,then they send a fee of £90 disconnection fee.
So under the consumer right act 2015,the trader has not used reasonable care to provide a reliable service under a reasonable time scale.So now its with the Ombudsman.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-03-07
- Comments
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I don’t peoples chose Vodafone , doesn’t work at all , we are on 2023 and still don’t have any connection, is so embarrassing, hopefully they gonna fail
- Location
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- Location
- Berkshire
- Reviewing
- Vodafone
- Date
- 2018-06-15
- Comments
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I was tempted to switch from BT to Vodafone......what a mistake.
1. Continual internet drop outs making video and gaming playback impossible.
2. Can’t use range extenders with Vodafone router
3 can’t use 3rd party routers with Vodafone- this is critical if you have your own internal network or servers.
4. Can’t access our NASDRIVE remotely cos the Vodafone firewall prevents access.
We’ve gone back to BT. It might cost more but at least we e got connectivity.
- Location
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- Location
- England
- Reviewing
- Vodafone
- Date
- 2017-10-18
- Comments
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Complete and utter GARRRRBBBOOOOOO. Hands down the WORST isp I have ever had the misfortune to have. Claim to be providing me with 27MB/s download speeds, when in reality they are barely capable of providing more than 300 Kb/s. Spoken to their customer support many times (who lack basic English skills) who give me the same response that they claim will fix their awful service but to no surprise, it doesn't. Constantly disconnecting, unable to hold a stable connection (when it does finally connect), unable to keep up with literally any other isp. Would NOT recommend Vodafone...they should have stuck to phones smh.
- Location
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- Location
- Warwick
- Reviewing
- Vodafone
- Date
- 2024-02-17
- Comments
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I have been with vodafone broadband for about 36 months now, all i can say is vodafone have been the best provider i have ever been with.its solid never dropped out unlike other providers i have been with.
- Location
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- Location
- Devon
- Reviewing
- Vodafone
- Date
- 2024-03-21
- Comments
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Dishonest and nasty
I cancelled my broadband with the necessary 30 days notice and was given a disconnection date and told early termination would cost around £10. However, I got a confirmation email with a disconnection date a month later. I let it go. Then they made a “mistake” and actually disconnected two months later! But they kept charging me and I overpaid them until I got fed up and stopped the direct debit. I called them up and a rude and aggressive woman told me I’d need to pay early termination fees of £200 !!! I told her that was impossible as I only had a few months left on the contract - and she suddenly backed down. Unbelievable crookedness. They then got a debt collection company onto me (despite my firm belief it was they who actually owed me money) - for £18. I challenged them (took hours) and they admitted their mistake, deducted £12 from the final bill but still asked me to pay £6 “late payment charge”! When I asked them to waive this as a goodwill gesture because I did not have the time or energy to carry on the dispute for £6, they refused. So, enjoy my review Vodafone: I believe you to be a dishonest and rather nasty organisation.
- Location
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- Location
- Rochdale
- Reviewing
- Vodafone
- Date
- 2017-03-15
- Comments
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Do not get had Vodafone broadband. I've had it for 1 week and I'm going back to bt. the speed is atrocious speed Ranges from 0.1 to 6mb and signal drops all the time router is not as good as bt hub 6 the range is dreadful. worst mistake I ever did cost me £60 to go back to BT and the £25 it cost to activate Vodafone do not risk it.
- Location
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- Location
- Wembley
- Reviewing
- Vodafone
- Date
- 2021-03-15
- Comments
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Really poor reception. I have 2 bedroom flat and yet there are so many blackout spots in a small 2 bedroom flat.
In addition I get constant access denied messages, and the broadband constantly drops out. Absolutely awful customer services, where you are kept on hold for hours. The customer service agent understands nothing and you are constantly passed from one department to another. You have to have several times to get any issued resolved, however at least 50% of the time issues aren't resolved at all as Vodafone don't know what to do, such as access denied messages. Preferred my service with BT,and talk talk before that. Really annoyed as Vodafone are total waste of money and waste of space. Avoid avoid avoid.
- Location
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- Location
- Highlands
- Reviewing
- Vodafone
- Date
- 2020-08-18
- Comments
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Went from talk talk to Vodafone after getting pestered by them and saying how good it is. I’m 32 years old with ms so spend a lot of time watching tv in my room. It’s okish during the day but after 4 to 5 o’clock onward can’t watch tv with buffering. Try to get through to speak to them and get that tobi annoying wee thing. 1.2 download every night. Shocking and will be advising anyone who asks not to go near them.
- Location
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- Location
- Ballymena
- Reviewing
- Vodafone
- Date
- 2017-11-22
- Comments
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Had a few issues at start which was bt open reaches problem other than that everything is perfect would recommend them and would recommend vodafone to employ there own engineers instead of openreach
- Location
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- Location
- Ilkeston
- Reviewing
- Vodafone
- Date
- 2018-02-05
- Comments
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As others - Atrocious broadband, swapped from Sky for cheaper deal and signed up for 18 months. The service from Vodafone has been the worst service that I have paid for in my life, slow to mediocre speed, worse than average ping but worst of all by far the frequent disconnects - 1 or 2 every hour, unable to stream videos or play computer games because of he constant interruptions, I will never use Vodaphone for my broadband again for the rest of my days. Customer service 2 stars as they did organize OPEN-REACH who swapped my master telephone point and confirmed I should be getting high speeds. I will do in summer when I move back to SKY!
- Location
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- Location
- silloth
- Reviewing
- Vodafone
- Date
- 2019-02-14
- Comments
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nowhere near the speed guaranteed customer service a waste of time just fobbed off with bull**** excuses can't wait to run contract out and change
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2018-03-08
- Comments
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I have given Vodafone 1 star in each category as there was no option for 0 stars. Signed up with a guarantee of 50mb download on their 74mb package. On running regular speed tests i was getting less than 20. Complained and got no help. Broadband lost connection once every few days, the time that drew the last straw was a 24 hour loss of service where, after over an hour on the phone with an advisory, was told nobody could help me for another 48 hours. Cancelled within the first 30 days, told that they were still going to charge me, despite them not actually offering me what I paid for. Customer service and their online chat are useless, not to mention inaccurate - with an 11pm helpline that doesn't take calls after 9pm!
- Location
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- Location
- Beachampton
- Reviewing
- Vodafone
- Date
- 2020-03-10
- Comments
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I've had Vodafone for over a year in it been terrible, slow, intermittent. They have tried to fix it 4 times and every time they promise improvement but I just end up having to relog everything in again as they just say "reset the router" , the support is a call centre with a script so if you ask anything off-script they don't know, it feels very buskcetshop, just waiting for my contract to end in July then I will be free of them, if you are thinking about using them... at you pearl, I would not recommend them at all.
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2019-03-17
- Comments
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Terrible slow speeds and overcharged every month, Check your bills!!
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Vodafone
- Date
- 2020-04-28
- Comments
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I have asked for it to be fixed over 10 times, I have had a new router. It stops about 5 - 10 times a day but when you call up you just get someone in a call centre with a script. Terrible service all round.
- Location
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- Location
- Stockport
- Reviewing
- Vodafone
- Date
- 2020-03-15
- Comments
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I wish I’d read the reviews first, I thought all providers were the same but sadly I was very wrong. I’m getting nearly half the speed I signed up for, and quit often a lots less that that the lowest I seen was just over 1mbps. I asked if I can cancel because they haven’t given me the speed I’m paying for and they said I’ll have to pay a fine of nearly the entire contract. Do yourself a favour and listen to the reviews on here and go with someone like sky, BT or even TalkTalk because at least with TalkTalk you get the speed they tell you or at least I did
- Location
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- Location
- South Yorkshire
- Reviewing
- Vodafone
- Date
- 2022-07-21
- Comments
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We’ve only recently joined Vodafone and it is by FAR the WORST Broadband/WiFi service we’ve ever experienced in the 15 years at our current Home. Promised the earth, delivered nothing, and after sales communications are clearly deliberately dire, it’s absolutely ridiculous, I’ll be cancelling today!!!
- Location
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- Location
- Surrey
- Reviewing
- Vodafone
- Date
- 2018-05-23
- Comments
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We switched to Vodafone as we are mobile customers and the price was so good. I regret this hugely. The speed was very slow and meant we could not watch films despite paying for fastest speed. After hours of phone calls where we were told the speed was acceptable and numerous hoops we had to jump through at home to try speed it up (no engineer was ever offered) we have decided to cancel. It is so bad that we have paid around £200 to get out of our contract early and go back to sky. Do not use this supplier.
- Location
-
- Location
- Fulwood
- Reviewing
- Vodafone
- Date
- 2020-07-08
- Comments
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I was looking for internet provider and spoke with a rep from 0800 number. He gave me quotations which I need to think about. He was aggressive in nature in finding out why I cant decide right away. He was a bit impolite and did not make me feel comfortable in answering some personal details. Please be advise that VODAFONE customer service is not admirable at all. Very harsh I deed. I am not calling Vodafone again.
- Location
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- Location
- Essex
- Reviewing
- Vodafone
- Date
- 2018-12-15
- Comments
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After a week long wait of investigation into why my fibre 2 broadband so slow at peak times they called me today to say it’s congestion and that it’s not a technical fault.... they say that as I am getting 62 mbps to the router I can’t cancel my account even though they then throttle the broadband to below 10mbps in peak time .... this is a complete rip off and I advise anybody to stir clear of this disgusting service I will be taking my details and evidence to Ofcom
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-06-09
- Comments
-
We have had constant problems with our wifi since set up. When we told them we would leave, they offered us and upgrade for free, which would involve a new fibre connection.
An engineer came to install this but they didn’t send us a new hub box so we’re left without wifi. They then told us our order had been cancelled on their end and we would have to wait three weeks for a new one. We informed them that as a family of four, with two parents working from home, we cannot go without wifi for that long. So they offered to send us a dongle in the meantime. 5 days later and we still hadn’t received the dongle so we contacted them again only to be told that there was no dongle order and our hub box order has been cancelled again!
Everytime we contacted them we had a explain the situation to a different person, each of which promised us different solutions which nothing ever came of.
They have now told us they don’t know when our wifi hub will be delivered and we need to wait 2/3 days to find out. They have also advised us to go and buy our own dongle and they will reimburse us- despite having this in writing I can’t imagine they will be quick to send us the money.
We have decided to leave Vodafone due to sheer incompetence and disorganisation.
Would definitely not recommend.
- Location
-
- Location
- Leigh-on-Sea
- Reviewing
- Vodafone
- Date
- 2022-03-28
- Comments
-
The service was supposed to be activated on 28/03/22 something that did not happen as the engineers identified a problem with the fibre optic network. Their support / customer service is useless. I've wasted 70 minutes chatting with them only to be told to remain at home until the engineers come back (most probably by tomorrow evening). I can't really review the quality of the service but their CC is really bad.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.