1,510 Customer Reviews over 38 pages
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- Location
- manchester
- Reviewing
- Vodafone
- Date
- 2020-06-27
- Comments
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one star across the board because I couldn't give any less.Haven't even had it 1 week,everything about it is SO wrong on every level
- Location
-
- Location
- bolton
- Reviewing
- Vodafone
- Date
- 2018-03-18
- Comments
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I set up a deal with Vodafone for two premises, soon after I signed up someone decided to use my postal address to move their SKY broadband instead of their new address they gave mine, very soon I got a cancellation notice from Vodaphone with HEFTY BILL this meant I lost my line and nearly my landline number, I had to pay extra to get my broadband back, since then I get charged for phone calls that should be free, the speed of broadband is useless my device is often locked out although fibre optic, when I wanted to check my usage and devices on my broadband I was given incorrect information from someone abroad who clearly did not understand me. not happy folks beware, I am looking for a better deal .
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2021-03-31
- Comments
-
Without doubt the worst broadband I've ever used. We initially signed up to Vodafone's Superfast 1 plan around 3 years ago - all well and good until about 6 months into the contract we started experiencing regular speed issues - we put this down to 3 people in our household sharing the one router so when we were offered an upgrade to Vodafone's Superfast 2 (claiming to be the fastest average speeds of any non fibre optic WiFi in the country) we thought great let's try that.
18 months into the contract and we've never had speeds above 26 mbp/s (and we're very lucky if we get that) despite the fact their MINIMUM guarantee was 34mbp/s for our property. The customer service is appalling, they never respond to your complaints submitted online (submitted four of them) which is your only real option given they don't have a dedicated number to ring for broadband complaints, if you want to chat to an advisor on their chat service they run a quick diagnostics then ask you to start to take apart your master socket to check the issue. Sorry? I have things to be doing with my day, not messing around with my master socket to attach different connections only for you to eventually tell me you'll send out an engineer as you should have done all along.
Sent out 3 engineers, all boosted the line and explained the speeds to the router were okay, any persistent problems are certainly due to an issue with Vodafone - would Vodafone accept that? Nope, another engineer out to look at the master socket AGAIN only to be told the same thing again. You can cancel your contract if they can't provide the speeds they guarantee but seeing as they refuse to accept responsibility or provide a new router it's almost impossible to actually cancel it.
We get dropouts on an almost daily basis (tallied them up for our complaint, one day we suffered 24 signal dropouts between 9am and 4pm). Working from home has been nigh on impossible, I've been kicked out of countless work calls/meetings due to signal dropout, then when it boots back up the signal is horrendous so completely useless. Outside of the lockdowns, I've spent every day working from home in my local Costa Coffee to get some reliable WiFi.
There's been no discount for the troubles despite Vodafone's "discount promise" if your speeds aren't up to scratch which I mention to them every time I complain.
Moving house this month and was absolutely DELIGHTED to find out Vodafone could not provide our Wifi due to Openreach contractual agreements for New-Build properties - thank god, just a garbage product, terrible connectivity, terrible customer service and nowhere near as reliable or fast as other, cheaper, smaller broadband providers. Utter *****.
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2023-10-09
- Comments
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Never works, they never send you an engineer. They told me they’d send a new router. Was 6 weeks before they finally admitted they wouldn’t. Had 3 open reach engineers out that all said it was a Vodafone fault. They said I wouldn’t be charged as they weren’t providing service only to pass me on to ardent for non payment, then tried to charge me a cancellation fee when I’d had enough. Avoid at all costs
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2020-06-24
- Comments
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I changed to Vodafone superfast 2,last Thursday 18 June.I'd been withhTalk,Talk for 10 years & wasn't impressed with their set up,so,I thought I'd change,MY GOD!! what a mistake,theres only 2 of us,no kids,this broadband wouldn't even support the 3 wireless cctv camera's we have.This has caused all sorts of stress & tension between us,anyway,today,Wednesday,24 June,2020,I cancelled it.Take my advice,DON'T bother with Vodafone.I spent over 1 hour on 2 occasions being passed from pillar to post when I phoned,only on BOTH occasions being left that long ,the line went dead.In a word Garbage
- Location
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- Location
- Fraserburgh
- Reviewing
- Vodafone
- Date
- 2018-02-20
- Comments
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Just moved from BT to Vodafone and so far everything is as good as BT only much cheaper. No regrets for moving.
- Location
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- Location
- Leeds
- Reviewing
- Vodafone
- Date
- 2020-03-14
- Comments
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Awful service, spent hours on the phone trying to resolve everything. Finally they let me leave early with no termination fee but was such a battle. The staff are incompetent.
- Location
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- Location
- West green road
- Reviewing
- Vodafone
- Date
- 2018-11-08
- Comments
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The most horrible company if you want to call in another country the extra charge are at the really high price for what ??they just care about them bussinesss that mean ,MONEY,.soo I’m not a robot of this life to work and to pay at the end of the month extra charge which are really high so after a call of 10 min or 15 they will charge you £30 pounds but with £30 I will get Lebara or Lyca and I can use it many times
- Location
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- Location
- Streatham, London
- Reviewing
- Vodafone
- Date
- 2018-06-22
- Comments
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when the service was finally up and running it is very good, but beware the switch process was full of problems which took 6 weeks to rectify only after I had to do all the chasing to get Vodafone to do as they had promised. customer service was absolutely pathetic, and we were continually lied to. I would recommend that you consider another service provider
- Location
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- Location
- Milton keynes
- Reviewing
- Vodafone
- Date
- 2021-06-21
- Comments
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Stay well clear of this company. I pay for 900 mbps and have consistently received 60% - 75% below this. Combined with continual drop outs and a seeming inability to play nicely with Sky Q make this one to avoid. Their customer service is appalling with operatives continually lying. They say the problem will be fixed within days and then repeat this lie every time you speak to them. They treat customers as though they are gullible idiots. They lie about having received your test results, they lie about having received City Fibre test results. They blame City Fibre for the fault saying that there is nothing wrong at their end even though City Fibre have confirmed that there is no fault with the line. They deliberately slow walk your complaint so that they get another month's payment from you. They have the absolute nerve to say that on a FTTP Ethernet connection, that your router is in the wrong place! When you ring them (again) with a case reference number, they keep you on the line while they "review" the case. What sort of professional company has a complaints dept that doesn't dynamically update the database to reflect the latest situation for that individual case? An amateur company with no regard, respect or, care for it's customers, that's what. FTTP is supposed to be a "Symmetrical" system where Upload and Download speeds are meant to be identical, my upload speed averages 920 mbps while my download speed averages 270 mbps so as you can see it is far from symmetrical. Vodafone are incapable of diagnosing the problem and even less capable of fixing it. As I said in my opening, stay well clear of this company.
- Location
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- Location
- BIRCHINGTON
- Reviewing
- Vodafone
- Date
- 2021-09-21
- Comments
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I made a complaint which they say has been completed but have given me no details of the result. What is the point of a complaint service if they keep the results to themselves-?
- Location
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- Location
- BIRCHINGTON
- Reviewing
- Vodafone
- Date
- 2021-09-08
- Comments
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After applying they messed up my address then told me they could not accept me.They then told my present supplier I had moved house-not true.Finally they set up a direct debit.
Never known such confusion
- Location
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- Location
- Thanet kent
- Reviewing
- Vodafone
- Date
- 2018-01-29
- Comments
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l was with BT, it cost a fortune with broadband and line rental...vodafone will saved us almost £100 every 3 months with its latest offer...i nearly didnt go ahead because of all the bad reviews but the customer service, the changeover, the router, the speed and reliability has all been perfectly fine, no problems as yet, and hopefully never! so there you are..risk it if youre thinking of saving money, we've got exactly the same service as bt gave us but a damn sight cheaper!!
- Location
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- Location
- Redbridge
- Reviewing
- Vodafone
- Date
- 2020-06-21
- Comments
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I have had various ISPs and Vodafone has been decent (a couple of minutes-long outages) but down-stream bandwidth are consistently above 20Mbps (mostly 40Mbps) which is good enough for my IPsec, streaming and kids' usage. Had experienced loads of other ISPs for myself and supporting colleagues' home internet during lockdown, so far Vodafone (decent), BT (mostly decent), Zen (good), Sky (ok-ish), Now (meh-ok), Virgin (where's the rest of 480Mb?) and Origin (god no).
- Location
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- Location
- Sutton
- Reviewing
- Vodafone
- Date
- 2022-10-24
- Comments
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Seriously horrible experience from the time I signed up and until the delivery. they promissed 3 dates and every single one them were pushed back with out any notice. when I called, they had some notes to say technician tried to contact....
and after a month, I had some ove visited and no broadband kit deliverd.
I probably have contacted Vodafone via calles and chat about 10 times ( atleast) and there were heaps of apologies and "i am here to resolve your query" slogans but there were no action
I couldnt explain in words how long and pathetic the service is
- Location
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- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2023-03-10
- Comments
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Say they can supply superfast fibre in my area when actually, they cannot.
- Location
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- Location
- Barnsley
- Reviewing
- Vodafone
- Date
- 2017-11-15
- Comments
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I am so disappointed in Vodaphone, i have had an issue with the Router and it took over 3 weeks to resolve. The biggest disappointment is Vodaphone advertise fixed length contracts but they will not commit to the price being the advertised price for the duration of the contract. im not even half way through an 18 month contract They decided to increase my contract price. DO NOT BUY VODAFONE
- Location
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- Location
- Belfast
- Reviewing
- Vodafone
- Date
- 2022-10-15
- Comments
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After nearly a 3 month delay to activation of my service I took comfort that Vodafone was part of the broadband compensation scheme. This may be the case but they will use every trick in the book to not honour what you may be entitled to.
It's now 4 months since my service was activated but I'm yet to receive anything on compensation. Every month Vodafone agree what I'm owed but never ever apply it and continue to bill me. This is the most frustrating company to deal with, please please avoid. I've every correspondence backed up but they still will try to avoid paying you and when you think you've it sorted the bill lands in and they pretend not to know anything previously. Poor poor service
- Location
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- Location
- Ipswich
- Reviewing
- Vodafone
- Date
- 2018-02-20
- Comments
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PLEASE READ THIS BEFORE EVEN CONSIDERING JOINING VODAFONE BROADBAND.
We joined up and got the £24 per month deal. Should have been easy it was not! I looked at reviews before hand and thought can they really be that bad? THEY ARE AWFUL! We joined online selected our set up date as the 22nd Feb, 2 days before we lose virgin. We got note to say order cancelled followed by ignore now all okay. On the 20th we called to check all okay and they advised the date we selected and date we would be in was only advisory and they would not be out until 2nd March! They had not informed us of this and we will not even be in! We said they had to get someone out on agreed day to be advised this would not happen and when we asked to speak to supervisor they said no one was available, then said NO ONE WAS WILLING TO TALK US! We have now had to compromise and stay with virgin as we cannot be with internet for over a week for various reasons. PLEASE PLEASE PLEASE AVOID VODAFONE AT ALL COSTS THEY ARE EVEN WORSE THAN EVERYONE SAYS!
- Location
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- Location
- York
- Reviewing
- Vodafone
- Date
- 2017-10-13
- Comments
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Switch went without a hitch yesterday about 2 weeks after I placed the order on line. £24 for 76 mbps is great value. Nice router and the mobile app is v useful too. So far excellent after the nightmare of last provider which we are still awaiting refund from. Too early to give 5* all round but impressed!
- Location
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- Location
- Cheltenham
- Reviewing
- Vodafone
- Date
- 2017-09-19
- Comments
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Really annoying switch to VF. First of all they changed our number which we had had for 40 years. I rang to complain and was told that they could sort in 3 days. I then rang again shortly after to clarify another issue and was told it would take 4 weeks to get our old number back but no guarantee. Fortunately the first person was right! My first bill was just for a couple of days use so no surprises there. The second bill had over £40 of call charges despite having asked for the £8 anytime calling feature. Their website was down - not an unusual occurrence. Spent half an hour waiting for someone to answer in their call centre and gave up. Eventually got a response from an overseas call centre. They said that my order had not stipulated anytime calling and although they would add it to my contract there was no way that they were going to refund the overcharge. Also be aware that their "Manage my account" app is only designed for mobile use - it was difficult to get this set up as a broadband user. I am locked in now - I hope things get better.
- Location
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- Location
- Colchester
- Reviewing
- Vodafone
- Date
- 2022-01-19
- Comments
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The wifi internet speed is so slow that I couldn't even make a WhatsApp phone call
- Location
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- Location
- Benfleet
- Reviewing
- Vodafone
- Date
- 2019-06-02
- Comments
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I have used a few ISPS vodaphone are the worst by far. The only time speeds are even near acceptable are in middle of night. Anytime around evenings and weekends as good as dial up totally useless. Can’t wait until I can ditch this excuse for a service.. totally not fit for purpose in my case.
- Location
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- Location
- newcastle upon tyne
- Reviewing
- Vodafone
- Date
- 2019-01-06
- Comments
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Signed up in August 2018, just rubbish and it hasn't been sorted.Told them I am leaving , now want to charge £122. They can stick that
- Location
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- Location
- Oldbury West Midlands
- Reviewing
- Vodafone
- Date
- 2016-10-25
- Comments
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Switched from uber expensive BT has soon as Fibre was available in my area and what can i say.
Vodafone took care of everything and the switch over was totally seemless, everything was up and running on the day stated.
I'm on the 78MB fibre package, my guaranteed speed is 76MB which is delivered consistantly my upload is 20MB.
Well done Vodafone for providing a brilliant product and super customer service who kept me informed every step of the process.
- Location
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- Location
- Peterborough
- Reviewing
- Vodafone
- Date
- 2021-06-29
- Comments
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I have been with Vodafone for just over two years now. Started on the superfast plan but didn't quite get the speed I was supposed to however as stated vodafone gave me a discount for the remainder of my contract. I've had no connection issues as others mention and I have always had good experiences with customer services who have always been very polite and helpful resolving any issues. My area now has the full fibre broadband on offer which I'm due to have connected tomorrow. For me Vodafone have been my best provider for the money.
- Location
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- Location
- Pontesbury
- Reviewing
- Vodafone
- Date
- 2019-08-28
- Comments
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Have had a very reliable BT connection for the past 3 years but moved from them as there is now competition in my area and the price is more than £45 a month in savings.
Vodafone service however is noticeably less reliable and slower although it shouldn't be. I use my own router rather than BT or Vodafone so service in theory should have been the same.
Logged a call with Vodafone Customer Support on day one to get a static ip address that sales said should not be an issue - 2 months later - 15+ calls and emails, texts and twitter and still the case has not been resolved - it's like groundhog day when you contact support - there's zero continuity or follow-up.
Guessing VF have outsourced this business and they get measured on volume of calls? Please avoid these folks as they're just not fit-for-purpose.
- Location
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- Location
- Northern Ireland
- Reviewing
- Vodafone
- Date
- 2020-01-23
- Comments
-
It was an absolutely abysmal experience from start to finish. And it is still not over because although I cancelled the account in September- which Vodafone accept-I am still being charged £25/month due to a 'system error'. Have lost count of the hours and hours spent trying to sort out problems ranging from dreadful signal strength to account being in wrong name, to tedious Transfer Of Ownership form filling and a 6 month process!! Honestly, I have never felt the need to record reviews before but this has definitely been the worst service experience of my life.
- Location
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- Location
- Kingston near LEWES
- Reviewing
- Vodafone
- Date
- 2021-04-22
- Comments
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Absolutely dreadful firm. I was promised the earth in speed with Superfast 2 and they even checked and confirmed it in the shop. They have checked it many times since but they just fob me off until I give up. Last contact (over3 days) they told me all sorts of things to do such as take the front of the main socket and connect via the engineers socket inside. Result was my master and extension phones would only work in swapped places and no improvement to speed. The promised engineer's phone call did no materialize. A dreadful company, treat customers as dirt. Can't wait to leave.
- Location
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- Location
- Worcestershire
- Reviewing
- Vodafone
- Date
- 2017-04-11
- Comments
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After being approached by Vodafone offering free line rental, we were tempted away from BT (who had consistently deliver 50mb+ without ever having an issue) purely as a money saving exercise. We like many rarely use the landline so free line rental made good financial sense. I opted for the 76mb premium service from Vodafone, this guaranteed 50mb. After install, we noticed that simple things like streaming Amazon and downloading from sky often wouldn't work due to poor speed, not some thing you'd expect with a promised 50mb. On checking, at best it would make 20mb, often as low as 12mb. We spent hours on the phone to tech support trying to resolve it for the 6 months we've had it, new routers,Ethernet cables, firmware updates, still never getting above 20mb. After a while Vodafone would go quiet on me and I've have to constantly chase them. So after the 4th BT open reach engineer visit I have given up, it appears BT are providing however it is getting throttled back by Vodafone and they simply can't / won't provide me with the promised / contracted speed I am paying for. They have offered me early release from contract and £49 compensation as they claim they are providing me with 76mb and it's not their fault that by the time it reaches me it is only 20mb. Essentially Vodafone are advertising and charging for a service they simply cannot provide. Shocked and appalled by the lack of customer service. Would not recommend to my worst enemy.
- Location
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- Location
- Mossley
- Reviewing
- Vodafone
- Date
- 2024-04-07
- Comments
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Absolute waste of my time spent 2 hours on phone,engineer failed to turn up 2 mornings wasted waiting. Heard nothing from them since.avoid this company like the plague.
- Location
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- Location
- Birmingham
- Reviewing
- Vodafone
- Date
- 2019-07-11
- Comments
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Failed to connect me after my previous ISP Sky stopped, customer service then prevaricated with 4 broken promises of a connection deadline within days that elapsed. Was sent to a Vodafone store 3.5 miles away on the promise of some free mobile data added to my account to tide me over, but the assistant in store refused it and told me to go home and wait for connection and call up to complain otherwise. On the final call, after 8 days of outage, the customer service agent told me the BT Openreach engineer looked at the cabinet and all available slots for Vodafone customers were filled and that there may be a future point in time when I get connected, but couldn't commit and that I would be better served considering an alternative ISP. I kid you not! This is now a dead brand to me.
- Location
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- Location
- Colchester
- Reviewing
- Vodafone
- Date
- 2019-11-07
- Comments
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I have just upgradee to Superfast 2. The download speed is on average 71 and upload 18. Vodafone have always been very helpful over the phone and in the local outlet. For a total price of £23 + £5 for unlimited phone calls. Extremely happy with the service.
- Location
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- Location
- N Wales
- Reviewing
- Vodafone
- Date
- 2019-09-14
- Comments
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Moved to Vodafone 2 weeks ago, on my Go-Live Day i couldn't connect to the Internet , carried out all the checks that i could but nothing ! Rang Vodafone Customer Services and got straight through to a very helpful lady who went through the fault finding process / changed a setting and online within about 15 minutes of calling (I had a similar issue when moving to Talk-Talk years ago).Download speed has been consistent at 73 - 74Mb/s and upload at 19-20Mb/s ,good Wifi signal,4/5 people using multiple devices is fine and all problem free to date,very satisfied !
- Location
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- Location
- Windsor
- Reviewing
- Vodafone
- Date
- 2020-10-08
- Comments
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Don't be fooled by Vodaphone - From day one they have not achieved their minimum service level promise of 35mbps. Hung on for 49 minutes waiting on their support line before going up.
I looked at raising a complain through OFCOM and it seems they are equally useless. Mobile firms have signed up to a voluntary charter, which clearly they just ignore. All hot air and no action from all parties.
- Location
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- Location
- Chorley
- Reviewing
- Vodafone
- Date
- 2019-02-06
- Comments
-
What a mistake to move to Vodafone!
Phone and broadband transferred last Thursday 31st Jan. Worked for 2 hours then broadband stopped working and hasn't worked since.
I've spent hours on the phone to support to no avail. Just installed a new router that hasn't made any difference. To top it all they lost my phone number when migrating the service.
This has to be my worst customer experience ever.
I was attracted by the cost but now seriously regret my choice. I have no confidence my broadband will be working in the near term and I've lost the phone number for good.
I would encourage anyone thinking of moving to Vodafone to think again. Whilst you might save a few £s the hassle if it goes wrong will cost much more.
A seriously unhappy customer!
- Location
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- Location
- Colchester
- Reviewing
- Vodafone
- Date
- 2018-02-22
- Comments
-
Switched from sky as was offered better speeds. Avoid by all costs. Don't be fooled by the good price and high speeds. for 3 weeks now I haven't had a day where the internet has stayed online all day, diconects of 1-3 hours serval times a day. Customer service don't have a clue, get transferred from one person to another.Then to be told they will look into it give you a call back in 48 hours( 5 times thay have said this over the past 3 weeks and each time I'VE had to call them back. on the occasion we do get internet you can't stream, you get high ping in games, have problems with YouTube ect.Cant stress enough how poor this internet is! will give you hours upon hours of stress everyday. Really can't wait till my contracts up. Don't make this mistake.
- Location
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- Location
- Isle of Wight
- Reviewing
- Vodafone
- Date
- 2020-06-25
- Comments
-
I was highly recommended by friends to go with Vodafone for my broadband connection as they were always satisfied and never had any problems with the company. Upon vodafone due to take the first direct debit payment, the money was made available by myself in my bank account to Vodafone from 21st May the 1st payment date, this was available until 4th June until the bank put the money back into my account as it was not taken! Upon the 23rd June I had a email as well as a text message to state that my account was in arrears, I was alarmed to receive this so I rung customer services. I spoke with a team member who advised me that this was the banks fault, and also tried to make out that the bill amount was never made available, of which was not the case. The following day my broadband connection was cut off and I also went into my bank to find out why they did not release the funds, the branch manager assured me visually on my account that the funds were available and Vodafone chose not to take the money! I feel the memberw of the customer service team and complaints department are rude, unhelpful and provide you with false and unfactual information. I also feel that they had a cheek to offer me £10 and then £15 compensation for the inconvenience, I explained that I feel that this was unacceptable as It caused me financial stress/difficulties as well as financial loss due to having to go into my overdraft to pay the full amount as well as the arrears off, so I could have my broadband connection turned back on!! After all this is not the customers problem if Vodafone as company do not take the payment for this service! Otherwise the speed and the reliability is great! Vodafone sort out your customer care and service as it is very poor, unprofessional and ignorant!!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-05-08
- Comments
-
Ordered the broadband over a month ago and it is still not working. Customer service is appalling. I have had to call them several times to get the process forward. Customer service poorly trained with many taking incorrect steps. This is truly disgraceful.
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2018-02-19
- Comments
-
This is a first day review. All kit delivered on time with easy instructions. Wifi up and running in minutes, phone line a little longer to make/ receive calls. As was suggested in paperwork, internet speed started sluggishly but has really picked up as the day has gone on. Haven't given 5 stars throughout because this is day 1 but I am very pleased so far.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.