7,010 Customer Reviews over 176 pages
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- Location
- Nantwich
- Reviewing
- TalkTalk
- Date
- 2015-03-18
- Comments
-
Talk Talk may be cheaper but as they say if it seems too good to be true it probably is!
I had constant problems with my BroadBand it was forever dropping off and wifi devices woild connect but data would not transfer.
I had an engineer out and he said he had 'signed me in on the router' that evening same faults again. I decided to leave and was charged £65 for a brightspark engineer on my final bill. I complained but the call centre is useless and they just keep reading the same lines off the screen. They cannot see reason and you get feeling they have no powers to reason, they are just fobbing off the customers. SHAME ON YOU TALK TALK. AVOID - HONESTLY THEY ARE USELESS
- Location
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- Location
- WILTSHIRE / UK
- Reviewing
- TalkTalk
- Date
- 2022-04-10
- Comments
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When I reported what I considered to be indiscretions, and derogatory comment which occurred in posts on the TalkTalk Community Forums, the initial response was one of outrage, of feigning incredulity, and abject apology!
At this time I was prepared to accept a simple, but dignified, Yes / No answer to my original question, QUOTE: 'Is it acceptable for members of the TalkTalk Community, Support Team / Stars, to post / support, incorrect information, with impunity?
However, this did not materialise, and when I stated specifically what I regarded as unacceptable, the mood changed, and when I made even more specific reference to a particular individual - Community Star Gondola - the subject of the indiscretions was effectively buried, and met with a stone walled silence.
Anonymous, insecure, defensive, feckless ~ TalkTalk Customer Support!
- Location
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- Location
- Shropshire
- Reviewing
- TalkTalk
- Date
- 2012-01-09
- Comments
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Just had a phone cal from TT to 'review' my contract. Soon became apparent that "are you happy with the service" means "do you want to enter into a new, 24 month contract without actually being asked a direct question?"
I asked for e-mail of offer, Ts & Cs etc. Couldn't be done. I wasn't content to agree first and see what I had agreed to afterwards, or to root around TT's website trying to guess which package I was being offered.
Went round the houses several times. When threatened with being put onto monthly terms, I retaliated by threatening to look for another provider. Suddenly, I could have the offer by e-mail. Hasn't arrived yet, and I'm inclined to look elsewhere anyway, given the underhand way in which TT tried to get me to stay.
- Location
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- Location
- ilford
- Reviewing
- TalkTalk
- Date
- 2016-09-03
- Comments
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having waited over an hour on the phone I ended up speaking to three different people with difficult South African accents which I couldn't fully understand made worse by a five second time delay on each sentence.gave me the wrong info plus didn't receive the emails they said had been sent.Customer service is appalling
- Location
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- Location
- Martock, Somerset
- Reviewing
- TalkTalk
- Date
- 2016-01-08
- Comments
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Almost 2 months after being referred to the chief executives office (because of my email failing and myaccount lockout) I am still left without email. Talk talk engineers seem quite unable to fix this. I am about to leave when, having given up, talk talk have agreed to remove any cancellation charges.
- Location
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- Location
- Berkshire
- Reviewing
- TalkTalk
- Date
- 2018-11-13
- Comments
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Appalling Customer Service! You spend hours trying to get the deal you want, can't understand their 'Helpline' advisers because of their heavy accents... won't give you the deals they advertise. Avoid at all costs.
- Location
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- Location
- Glasgow
- Reviewing
- TalkTalk
- Date
- 2019-08-18
- Comments
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Speeds lower than promised. When you call they do a test!! Say everything is ok and ask if anything else they can do lol. When you do a speed test on there website they say you are getting the speeds you signed up for even though it is 10mbps average below. I would imagine there is alot of horses outside there call centre as they are truly 100% cowboys. Have a nice day.
- Location
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- Location
- Kings lynn
- Reviewing
- TalkTalk
- Date
- 2017-10-04
- Comments
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Absolute joke of a company not one English person available to talk to they also have a poor understanding of English two week with no internet a booked appointment or engineer that didn’t turn up they then want me to take another day off work avoid at all costs worst internet company there is!!!
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2018-02-21
- Comments
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Terrible connection. Constantly cutting out and also slows you down whenever it feels like it.
- Location
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- Location
- Louth lincs
- Reviewing
- TalkTalk
- Date
- 2019-10-27
- Comments
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Every yeari phone talktalk to get a better and cheaper package, They promise you the earth but won't give you it in writing and then when you sign up the price gradually creeps up although it's supposed to be fixed.After8years I have had enough.
- Location
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- Location
- Leven
- Reviewing
- TalkTalk
- Date
- 2018-08-03
- Location
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- Location
- Manchester
- Reviewing
- TalkTalk
- Date
- 2018-11-27
- Comments
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Attempted to upgrade my otherwise decent package for a black friday deal. After five days of nothing happening, I asked what was going on. I was then told by one person that the order had been 'partially' cancelled. The next person told me that the upgrade had taken place days ago, despite there being no difference in service. In then took two hours to rollback the order so as to be able to go with a different provider. Dreadful customer service.
- Location
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- Location
- London
- Reviewing
- TalkTalk
- Date
- 2012-03-23
- Comments
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Have recently moved home with Talk Talk and was cut off within 23 days with no warning or explanation. They had confused me with the previous user who had an unpaid bill. Our direct debit payments were up to date. I have had nothing but difficulty trying to get this sorted out experiencing only being bounced from one incompetent to another. We will never recommend that anyone uses them and are currently seeking repayment of what is owed to us and compensation for a totally dire and upsetting experience.
- Location
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- Location
- Chester
- Reviewing
- TalkTalk
- Date
- 2021-02-07
- Comments
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Not delivering 67 MPs as promised
- Location
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- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2013-08-06
- Comments
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I have just paid a fee of £95 to Talktalk to cancel my contract early and go over to Sky. Why would I pay to leave early???? Think about it!
- Location
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- Location
- Surrey
- Reviewing
- TalkTalk
- Date
- 2015-09-25
- Comments
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We switched to TalkTalk from Virgin due to their ever-increasing rates and poor reliability. To be fair, TalkTalk has to be the single worst service proivider we have ever had. Customer service is a joke, the router loses connectivity constantly, and we have to reset the entire system (tele, broadband) 2 - 3 times per week, every week. If you check your system online with themn, it will say @everything is working fine@ while you watch the browswer pop up "you are disconnected". Awful.
- Location
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- Location
- Please dont do it
- Reviewing
- TalkTalk
- Date
- 2015-07-03
- Comments
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Super slick sales team, mother of hell service and support. God help you if you need tech support - this will be the worst customer service experience you will ever have. 5 days for an Open Reach engineer to turn up - simple job took an hour - spent many many hours on the phone to some screen jockey in some far flung country with no authority, ability or will to do anything. totally useless, beyond belief. All they had to do was to tell me when an engineer was coming but they know and do nothing except send an e-mail ticket, no follow up, no ownership, no accountability - totally pathetic. the CEO should be sacked - it's moronic to run a company like this. Do not sign up to this company. Flip side when it's all working I'm a happy bunny but will look for another provider at the end of the contract. Come back SKY all is forgiven.
- Location
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- Location
- Nottingham
- Reviewing
- TalkTalk
- Date
- 2014-04-15
- Comments
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In my view, this is little more than legalized theft. TalkTalk's phone and web service is utterly appalling, and my internet speed, when it does work, is around 1mbps (when it should, apparently, be around 20mbps!).
They have tried several times now to take money straight out of my bank account, for erroneous engineer fees and the "advice" they give out is, at best, fanciful.
They keep sending me text messages, saying I "need" to arrange an engineer appointment... There's no chance of that 'though, because they want to retain the right to charge me for all costs relating to the visit (!).
My advice? Keep a tight check on your monthly bills, and delete the Direct Debit mandate you have with them.
That way, they can't dip their hands in to your bank balance, whenever they feel like it (as they are more than inclined to do).
And if you're thinking of joining TalkTalk, DON'T DO IT.. NOT NOW OR EVER.
You have been warned!
- Location
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- Location
- BATH
- Reviewing
- TalkTalk
- Date
- 2018-09-25
- Comments
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A truly disgusting breach of customer care of duty. A brazen denial of customer rights and obligations, deliberately designed to prevent customers from obtaining any sort of satisfactory support.
- Location
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- Location
- Doncaster
- Reviewing
- TalkTalk
- Date
- 2018-12-20
- Comments
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Annoying when u lose connection constantly.customer service is worthless.speed is not what they promised.just disgusting service ocerall.
- Location
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- Location
- Doncaster
- Reviewing
- TalkTalk
- Date
- 2018-12-20
- Comments
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Annoying when u lose connection constantly.customer service is worthless.speed is not what they promised.just disgusting service overall.Can't believe no authority has ever gave them mega fine.they should be fined for all this mess.but what can i do have no other options in my area yet.as soon as there is i will tranfer asap.
- Location
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- Location
- Reading
- Reviewing
- TalkTalk
- Date
- 2016-12-16
- Comments
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Utterly, utterly appalling. There simply are no more words required!!
- Location
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- Location
- Torfaen
- Reviewing
- TalkTalk
- Date
- 2016-11-28
- Comments
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What can I say? Talk Talk are the worst company I have ever had the misfortune to deal with. Not just the worst broadband company, the worst company I've dealt with, EVER.
My new router was dropping out around three times an hour - in response (when I finally got through to customer services in India) they sent their 'self employed' engineers who claimed the fault was in my house and kept charging me £50 as a result. I argued successfully according their own T&C's that as the fault was reoccurring either the engineers hadn't fixed the fault (why was I charged £50 then?) or, the fault wasn't really on my premises and again, why was I charged £50? After the third useless engineer (who did nothing more than change a filter), Openreach sorted the fault on the line in the street. It took FOUR visits over nearly 12 months to get this sorted.
During this time I was given excuses for poor service that ranged from my telephone interfering with my broadband to my neighbour's plasma TV (I asked the chap in India how he knew my neighbour had a plasma TV at which point he terminated the call). Other excuses included my heating thermostat, microwave and my router (they ended up sending me three - none of which made any difference). It was all total nonsense designed to brush me off.
I managed to get my money back from the engineer visits and got a small amount of compensation and an upheld complaint from the telecommunications ombudsman due to poor customer service. (The complaint took 7 months to go through the system during which time Talk Talk tried to buy me off with extra TV packages that they were offering free to others anyway - I didn't accept). I was told by the person at the Ombudsman service that Talk Talk receive more complaints than any other company for awful customer service. Unfortunately I wasn't able to prove that Talk Talk had lost my personal data in one of their four DATA HACK sagas even though I had scammers regularly phoning me up who were able to quote my account number and other details held by Talk Talk. (I still get people phoning claiming to be from Talk Talk even though I am with a different provider. It's quite funny now stringing them along while they try and get me to install some 'important' software to 'fix things' on my PC).
Luckily I was able to terminate my contract early without penalty because they hiked up their prices. (They claim 'without penalty' but they demanded their TV box back or they were going to charge me £200). They alter the definitions in their own terms & conditions liberally (see other forums about people who have been told to send their box back or pay £200 even though they have met the terms of their contract and should be able to keep it - typical Talk Talk).
Talk Talk - DON'T TOUCH THEM WITH A BARGE POLE even if they offer really cheap deals.
- Location
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- Location
- Culloden
- Reviewing
- TalkTalk
- Date
- 2016-12-17
- Comments
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OK-ish but not so good compared to 2 years+ ago. Talktalk changed email package late 2015 -still does not work and no intention to fix 12 months later (an essential service for me)!!!! Would move away in a heartbeat considering you cannot speak to anyone who understands any kind of basic fault whatsoever now. With no fibre connection talktalk are the only ISP outside BT (which I would never go back to) offering a TV package.. Not that it has stopped talktalk from trying to con me into a fibre connection before.
...Talktalk used to be good but very unsatisfactory nowadays, unable to resolve any faults whatsoever in any reasonab;e timescale -you have to do it all yourself.
- Location
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- Location
- Accringtom
- Reviewing
- TalkTalk
- Date
- 2020-06-15
- Comments
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Was with them for 2 years really bad internet connection cUt off loads of times and had to reset which didnt always work so had to phone up and get then to fix. I got an out standing balance of £10 on final bill which I wasnt informed off found out 3 months later and they added a charge of £12.50 per month making the outstanding £47.50. Good customer services on the phone is only positive.
- Location
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- Location
- South Wales
- Reviewing
- TalkTalk
- Date
- 2015-06-17
- Comments
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Far and away the worst company I've ever had to deal with.
I'm an existing customer who made the upgrade from standard broadband to fiber. My live date
was June 8th at which point they disconnected my old service and told me the new one was live.
It wasnt. I was getting a specific error message which I'll paste to help anyone else searching
for the same problem :
The Agent Remote ID presented by the DSLAM is incorrect
Its now been ten days and I'm still not connected nor will they give me a definite answer on
when or even if it's going to be looked at.
The phone "help" desk are pathetic. All they do is tell you to turn off the router for 30
minutes then it'll be sorted. They know this isnt the case. It just gets you off the phone and
when you ring back it's someone else's problem. If you do get to a supervisor you get the
deluxe package "ring back in 72 hours" during which they will again do nothing. Ring back and
you're at square one where if you're lucky you'll get 20 minutes or so on hold before being
disconnected.
Their twitter is slightly better but all you get are apologies and "it's being investigated"
replies. I've been getting told this for six days now.
The error I'm getting isnt a hardware or line problem. It's apparently "down to an
authentication mismatch on the broadband, between TalkTalk & BT Openreach". So somewhere the
wrong info is on a database.
They just dont seem to care. Go to their website and the "community" section for more horror
stories of people waiting over a month for this to be resolved.
They may be amazing if everything goes to plan but trust me, if there's a problem they are
beyond useless and the fact you're paying for a service they arent delivering doesnt seem to
matter. They have your money, you can wait.
- Location
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- Location
- Leeds
- Reviewing
- TalkTalk
- Date
- 2019-11-28
- Comments
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TalkTalk = Absolutely shambolic company to deal with
Would give no star rating if it was possible.
Absolutely shambolic company to deal with, currently still on the phone after 2 hours of being passed from department to department (that have no knowledge of the previous departments conversations with us!) trying to sort out a router issue that we logged over 2 weeks ago!
Promised during the previous two weeks on two separate occasions that "Oh yes your replacement router will be with you in 3 days time" - didn't turn up either time which has led to this marathon of a telephone conversation. Now currently being told that they have cancelled the previous order due to an error but we have to ring them back in 24-48 hrs to remind them they have to order us a new router........absolute joke of a company!
Myself and my partner both work from home so need connection and it has been unstable throughout this time causing expense to us but no help or understanding from anyone at TalkTalk, disgusting but they do not care one bit!
Supposed to have been getting passed to Management to make a complaint but after another long wait, it seems we have been cut off......awful company, AVOID!
Just picked up a 2 minute 30 second voicemail message from TalkTalk......nothing on it whatsoever, just random noises from the customer service representative on the other end......awesome job guys, well done!!
- Location
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- Location
- Chepstow
- Reviewing
- TalkTalk
- Date
- 2011-09-29
- Comments
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If you move home, what they DON'T tell you is that you will be issued with a new tel number. £300 of pre-printed business stationary is now in the bin!
- Location
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- Location
- Nottingham
- Reviewing
- TalkTalk
- Date
- 2014-04-18
- Comments
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Ready to join TalkTalk?...
Then you ALSO need to ready for the following:
Being lied to, repeatedly, by TT's staff members. Regardless of whether they're in the CEO's Office, or in one of TT's many outsourced cust. service centres in India, you WILL be lied to... quite often, in fact, so do be prepared for it.
TT, in my experience, also have a nasty, and regular, habit of dipping their thieving mitts in to a customers' bank account and taking out monies that have no bearing whatsoever on... well, anything at all really! (a.k.a. outright theft).
(TT's favourite practice, in order to facilitate aforesaid thievery, is to get you to agree to pay via Direct Debit so they can take out money whenever they feel like it).
If you are a TT customer, and have agreed to this, you will quickly discover the wisdom behind this decision, particularly if you're someone who checks your bank statement frequently!).
Oh, what else.. Well, there's so many things to tell you, but you know when I said that you will be lied to by TT? (very often). Well, the lying isn't just verbal, as it also extends to WRITTEN LYING, e.g. the service that you bought from them via their on-line advertising and other published or printed paperwork.
Here's an example: You see their ad, saying that you'll get XYZ internet speed, and you end up getting just a tiny fraction of that speed.. and also with terrible quality to boot!
I begrudge giving talktalk one star, as any rating above zero indicates at least some degree of satisfaction, and that is not the case in my own experience.
- Location
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- Location
- Salisbury
- Reviewing
- TalkTalk
- Date
- 2014-08-14
- Location
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- Location
- Widnes
- Reviewing
- TalkTalk
- Date
- 2015-10-22
- Comments
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Wouldn't recommended TalkTalk, sorry ever left Sky ! TERRIBLE connection TERRIBLE customer service! Impossible to get problems resolved & complete waste of hours waiting on the phone to get any sense ! GUTTED can't wait for contract to finish & go back to a proper company like Sky or Virgin. Avoid at all costs !
- Location
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- Location
- Alton
- Reviewing
- TalkTalk
- Date
- 2018-11-27
- Comments
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Would give 0 stars if possible. Broadband intermittent at best. Unable to watch tv continuously. No tv for 1week, broadband failed. Cancelled contract. Customer services do not speak English. Open reach engineer turns up, puts card through door, but doesn't knock or ring door bell. Why do we still have a monopoly in 2018 ? Complained to CS who advised they wouldn't charge, I wouldn't have paid anyway. You have been warned...do not use...
- Location
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- Location
- Kent
- Reviewing
- TalkTalk
- Date
- 2019-12-22
- Comments
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I am totally disappointed with your broadband I have got to re connected every time I want to use my phone My broadband is rubbish Why should I upgrade just to please you I think I pay enough to have continuous WiFi But Don’t worry I will not be staying with you Lots of good comparison sites to choose from Why not Keep your long standing customers & look after them as any reputable company would do Unhappy customer Richard Gidlow
- Location
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- Location
- Eastbourne
- Reviewing
- TalkTalk
- Date
- 2016-08-20
- Comments
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Well I've noted there are some reviewers that appear to have been less than satisfied, not me! I converted (after some consideration) from Sky to TalkTalk, as my monthly bill was a little less than £90 inc Sports. One of my more astute decisions... everything went as clockwork. My broadband speed is three times faster, I can still record, from my new TalkTalk box. I have so many channels, I'm still spoilt for choice (OK less the Sport) all for £35 a month. The icing on the cake was receiving a substantial wad of 'Love2Shop' vouchers. 10/10 from me.
- Location
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- Location
- spalding
- Reviewing
- TalkTalk
- Date
- 2019-02-14
- Comments
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I would advise anybody against going with talktalk! I switched to talktalk and was supposed to be on exactly the same package as my previous supplier, 4 months into the contract my tv channels go off and i find i am still being charged by sky. I tell talktalk and they remove package so i now have tv with sky and broadband with talktalk , not only have they given me a new 18 month contact but are charging my 27.00 a month for normal broadband, when i was paying for super fast unlimited with previous supplier! They say I can not get out of the contract and am stuck with being over charged for a service i didnt order!!!!
- Location
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- Location
- Wiltshire
- Reviewing
- TalkTalk
- Date
- 2018-08-24
- Comments
-
Deffo won’t be going to TalkTalk again. Constant internet dropping off. Sometimes fine but mostly bad. I wish I’d looked at reviews first before going with them. I’ve been told by others who used to use them that they purposely sow your connection down at certain times. And I could believe that. I work from home so this is really annoying. I’ve tried calling up in the past but they just keep telling me everything is fine. I don’t like hassle at all. Next time I’ll go with someone with better reviews.
- Location
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- Location
- Southampton
- Reviewing
- TalkTalk
- Date
- 2015-01-21
- Comments
-
Had phone line and broadband with Tisscali and TalkTalk for over 10 years. Last summer broad band was off more than on. Spoke to lots people from Indian sub continent difficult to understand refused "help from engineer " at £50 a time to check line, I was on the phone at the time!! Told the last person I've had enough I'm changing provider back to BT. Now I'm being chased for £200 for the rest of my "unsignrd contract" They broke the contract by denying me broadband for so long. Now being chased by a debt agency who are sympathetic because they are getting false information from TalkTalk. What a terrible company to deal with.
- Location
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- Location
- Chelmsford
- Reviewing
- TalkTalk
- Date
- 2020-03-16
- Comments
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Terrible constant intermittent faults followed by days of no internet at all. Customer services non existent had a complaint open now for 14 days no response from Talk Talk
- Location
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- Location
- North Pole
- Reviewing
- TalkTalk
- Date
- 2016-07-08
- Comments
-
Most rubbish broadband in the world. Never ever switch to this broadband service provider because believe me you will regret it. Every single day when i'm trying to work on my computer the wifi lets me down even though it has the latest software
- Location
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- Location
- Doncaster
- Reviewing
- TalkTalk
- Date
- 2019-05-16
- Comments
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Been with them for years, problem is customer service, a straight honest answer I would have been happy, not people robot questions, a straight honest answer was all needed never got one yet. Before you can type a reply it’s cuts you off, 7 times, 2 hours and got nowhere. I am not 18 but 65 not as quick as an 18 year old. I have a long contract in desperation at there appalling service, threatened to leave £155 for the privilege, I will leave.
The things is before I contacted them i was a happy customer, a simple reply with a real person, my query would and should have been solved, they have a customer service system that’s so bad, a content customer , after they finished leading you a 2 hour dance, you will be determined to leave first chance you get,
They are a lesson in how not to handle a customer,
PS my bit tip to Talk Talk, scrap the automated systems, call you back later in day, a real person, instead of 2 hours and a future lost customer. I am sure 2 minute on phone issued solved, and if not can be made better, a real explanation would no doubt have done.
So Talk Talk if you a reading these reviews my name is Richard Quinn in Doncaster area.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.