TalkTalk Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for TalkTalk.
Recent Customer Ratings for TalkTalk
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 5672 customer ratings since 2020-01-25 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
6049 Customer Reviews for TalkTalk
Reviewer | Location | Reviewing | Date | Ratings |
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The slowest wifi I have ever had. I believe I was promised 30mb of internet speed and I struggle to get even half of that, not to mention the fact that is constantly cuts out and it does not work on the second floor of the house. TalkTalk have been made aware of the problem and have tried to offer us support over the phone which was very helpful and straightforward, but no other support was given. |
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London | TalkTalk | 2017-07-26 | ||
Just like to say how I feel about my talktalk internet and phone |
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LES DINNING | WASHINGTON TYNE AND WEAR | TalkTalk | 2018-02-21 | |
Pathetically slow 'super fast' broadband - not worth a fiver let alone nearly 50 quid a month |
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reason | sheppey | TalkTalk | 2015-06-29 | |
Leaving my previous broadband/tv/phone provider to go to TALKTALK was one of biggest mistakes ever. People say you get what you pay for.... I shouldn’t be paying anything based on current experiences. In fact I should be paid to |
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S B | Swansea | TalkTalk | 2018-01-29 | |
Dreadfull service. |
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Tony Kulp | Oxted Surrey | TalkTalk | 2014-10-11 | |
Worst servive ever receive. |
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.. | TalkTalk | 2019-03-18 | ||
Ive been with them for over ten years. Their broadband is a load s***te and I am writing whilst being held in que for 45min. Will take them to trading standards for deception and misrepresentation of product/service. |
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10 year loyal talktalk customer | Rochdale | TalkTalk | 2017-11-23 | |
WORST ever broadband supplier . Not even worth leaving a review . Have since switched to BT which is a MILLION times better and will NEVER go back to TALKTALK . They even SCREWED me for £75 for leaving them after 4 years , thanks for nout TALKTALK . |
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1scott | Ayrshire | TalkTalk | 2020-08-28 | |
They created a new contract (18 months) without us knowing and without our permission after only 3 months of being with them. Our original contract was 12 months (as we are students). When we called to state that they changed our contract without us knowing we had to go through 3 people til someone did something (even then he could only review previous conversations we had with other agents). We are being charged an extortionate cancellation fee for a 24 month contract when we only bought a 12 month contract. We're still unsure whether we are going to have to pay this fee or not (given their current reputation, we probably will have to). |
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2 female students | Luton | TalkTalk | 2015-05-06 | |
Been with talktalk for many years and find it okay, since getting boradband in the last 3yrs isn't so good, connections always going down, could be days before i can go onto the internet or get my emails. changed the channels on my box but don't make any difference, slow connection off and on and don't matter what time of day it is. not happy with not getting good speed or constant connection to the internet. |
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A | Scotland | TalkTalk | 2010-11-01 | |
I was sadly with TalkTalk and the pathetic wifi for too many years due to a hectic lifestyle, illness and renting my flat out I never changed my service...i believed in them....in between these times I called several times for help to their technical department which often seemed to help whatever situation at the time, however in retropsect I came to realise that I was fobbed off with complete rubbish about my router type or whatever else and in the end I was so angry to be finally told the problem lay with the type of telephone plate screwed to the wall for my house phone and router to go into. Basically I was told that this issue (whether it was true or not) all along could be fixed if I paid £60 or whatever for an engineer to come out and there would never be an issue again! **** off TalkTalk basically you were screwing me for monthly payments of £37+ a month just for internet...i didn't have TV or anything else and the house phone useage was minimal...wtf - This service was beyond pathetic in every respect...never would I ever recommend anyone use them. |
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A | Forbes | TalkTalk | 2017-11-14 | |
Awful company food if nothing goes wrong, if youbget a problem it takes about 10 mins in phone calls to get through to a person and they do not understand the problem and jyst repeat themselves asif they are reading of a screen do not help then at the end of the phone call they have the cheek to ask if you are happy with the phone call AVOID THIS COMPANY!!!! Id rather stick with bt or sky and pay a extra couple of pounds more a month |
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a | york | TalkTalk | 2015-04-14 | |
We got the offer to transfer to Fibre with Talk Talk as existing costumers and we thought why not. |
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A | London | TalkTalk | 2017-03-09 | |
If I could give them a minus 10 as a rating I would, Rubbish service.We sat for 3 months with no phone, no internet or tv channels. They had a carry on getting engineers,phone line checks every day and it turns out the problem was at their end. Feel sorry for their staff in customer service as they are the ones answering to angry customers.They even had a cheek to take the direct debit for the 3 month and no refund.They are the biggest waste of time ever!!!! If you value your sanity and want a resonable internet service don't pick them. |
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A | Paton | TalkTalk | 2017-06-15 | |
Worst internet provider ever. Internet speed is terrible, and customer service keeps blaming us, everything is alright on their side of course. Customer service people are like monkeys reading the text on their screens, regardless your comment or explanation. Any other company is better than this. |
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a | Croydon | TalkTalk | 2016-02-29 | |
Terrible customer service who is very sorry and doesn't answer any questions, just repeats same thing all over again! |
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A | London | TalkTalk | 2014-11-26 | |
I wish there was minus options in star reviews. There are the worst broadband company especially when it comes to customer service and the grab your money as much as they can. Their agents all give over different info. |
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A | London | TalkTalk | 2020-05-14 | |
The saying quality not quantity sparks to mind with talk talk. Although their broadband and landline deals are stated to be as good as other providers but just cheaper is complete rubbish. Their WiFi signal is low and non-existent most of the time. Also when you try and call customer service for help you get no help but rather attitude and rude replies. I would rather pay a bit extra and have less of the hassle! |
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A Ali | Bradford | TalkTalk | 2016-08-24 | |
1am 10 minutes to connect to email .no joy Did a Computer check no problems |
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A Begbie | Scotland | TalkTalk | 2016-07-25 | |
I moved house last year and thouhght my contract was terminated i spoke to the adviser and asked if i could transfer to my new address as it is remote where i am taklktalk cant provide the service so the contract was cancelled when i moved away i thought, but now 7 months later they put a credit agency on me to claim nearly £200 as the contract didnt end until a few months ago. So i am paying for a contract on a phone line i couldnt use in my new home. Perhaps they want to tell their advisers to make it clear to customers that cant transfer their phone lines that contracts have to be cancelled in writing so to avoid being persued by a credit agency demanding payment. One of many unhappy ex customers who wont be recommending their services. |
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A Burgess | devon | TalkTalk | 2015-07-18 | |
I cancelled my broadband with you in feb 2013 as I was moving, you send me a letter confirming it. A few months later I noticed you were STILL taking monthly payments from me (I didn't have broadband in my new house) |
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A conroy | Warwickshire | TalkTalk | 2018-06-20 | |
Rubbish, avoid talk talk! |
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A dissatisfied customer | March | TalkTalk | 2018-11-04 | |
Talk talk is undoubtably the worst service provider that o have ever had the displeasure of using or experiencing. |
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A Goddard | Devon | TalkTalk | 2019-01-04 | |
Terrible customer service, slow broadband, trying to charge for services not ordered, do not keep to their word about refunds or credit to the account, cold calling to sell their other products. Will be leaving as soon as the contract ends. |
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A H | Glasgow | TalkTalk | 2015-06-12 | |
On the Friday 22nd of July I welcomed the engineer to my home for my then supposedly my t.v and broadband to go live(supposedly). After the completion of my broadband the gentleman kindly said he's goodbyes turned round and walked out, how is this strange you may ask, well it is strange because he did not install my t.v service!! |
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A hater of talktalk | Walsall | TalkTalk | 2017-07-22 | |
2 Star satisfaction for the fact that i have internet. Talk Talk uses the same line as my BT, The internet i have had before, Never have i ever had such slow internet. don't waste your money with talk talk |
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a K | Wales | TalkTalk | 2018-09-01 | |
At first TalkTalk were quite good but as soon as we ran into problems they became awful. The offshore tech help call centre don’t speak good enough English are following a script. They simply tell you that your broadband issues are device issues - on all eight separate devices?! The issues are from the terrible router they give you. It’s fairly fast but it has so many issues with cutting out broadband and not broadcasting. Do not use TalkTalk. Until they invest in decent routers and a tech help in the UK then avoid. We’ve not had useable internet for three months and they’ve done nothing to help. |
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A London | London | TalkTalk | 2020-10-24 | |
Okay internet speed, below average reliability, cheap prices, and I cannot emphasize this enough TERRIBLE customer service. Trust me, do not be lured in by the cheap prices this company offers as you may come to rue it. |
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A person | Manchester | TalkTalk | 2016-07-30 | |
A real shame you didn't have minus scores! stay well away from this company the worst I have ever dealt with. rude, frustrating, liars, I could go on nobody cares as Indian call centres reading from a check sheet I still have no working broadband after nearly 2 weeks don't know were to turn to next!! |
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A Robinson | suffolk | TalkTalk | 2014-07-24 | |
We've just migrated from BT Infinity and were nervous about our choice given the poor reviews of talk talk and EE whom we were choosing between. |
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A Rodgers | Worcestershire | TalkTalk | 2016-11-02 | |
Very poor customer service and terrible broadband speed. It says up to 17 but we get less than 3 every day and night. When you ring it's always a overseas call centre who do not understand the peoblem. Can't wait to get out of my contract, they are hopeless! |
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A Smith | Manchester | TalkTalk | 2016-04-13 | |
Awful customer service / tech support, no ability to limit specific devices access to wifi. |
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A Talktalk user | Solihull | TalkTalk | 2019-03-27 | |
Terrible service - slow, service is unreliable and patchy. They also spontaneously cut off my internet (account all paid up). Customer service then told me that nothing can be done and I have to call back in 24 hrs to wait on the phone again so that they can "fix" it. Terrible. |
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A. Hampt | London | TalkTalk | 2018-01-26 | |
customer service terrible,not capable of sorting a fault with a very poor internet service,still a on going problem after 4 weeks,conned into new 18 months contract, will change to a different company when contract ends, NOT RECOMMENDED. |
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a. tregellas | United Kingdom | TalkTalk | 2014-12-04 | |
Rough n tough talk talk is just time pass nothing else no connectivity or no wiffi at |
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A.A | TalkTalk | 2016-12-21 | ||
We have a recurring problem where the internet drops repeatedly over a period of days to a point where it renders the broadband useless and we have to buy alternative methods of getting online or use our mobile phone to get wifi for the computers. This time we have pretty much been without internet since Friday (today is Monday) but they can't send someone until Tuesday (tomorrow). That's 4 days of waiting to possibly but not definitely have the problem fixed (they haven't been able to identify the issue so far and this will not be the first time they send out a technician). This time our landline is also affected and there is so much noise on the line that it's impossible to use the phone. |
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A.E. | Denbighshire | TalkTalk | 2020-07-27 | |
Youview box and broadband package contract |
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a.mccusker | coventry | TalkTalk | 2017-03-23 | |
Pros: Inexpensive. |
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A505 | SE1, London | TalkTalk | 2016-02-19 | |
Terrible company, Appalling customer service. cant wait to get out of contract. Also don't ever expect them to call you back or fulfil there promises because it wont happen. DISGRACE! |
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Aaron | King's Lynn | TalkTalk | 2015-11-04 | |
Worst broadband I have ever had. Signal drops constantly, all devices get disconnected because 'no Internet access' is available! No one should go with talk talk! They will fob you off on the phone tell you turn your router off on and on! Basically wasting your money! Might as well burn it then line Talk talks pockets! Can't wait to switch over! |
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Aaron | North East England | TalkTalk | 2017-03-30 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
