Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9396 customer ratings since 2019-11-24 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
Customer service is not bad ,quite reliable barely drops but the standard broadband speeds are horrendous advertised as 17 mb per second i get maximum 4 and have been with them for 3 years is cheap only reason am staying but will not be renewing next year
  • Satisfaction
    2 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    3 stars
Oldham Sky  
By far the worst broadband i have ever had. Drops out once every 5mins cant handle more than 1 device, have to be in the same room as the router, support consists of none technical people, clueless about broadband telling you to restart your router. Best thing about sky is theres a 30 day cancelation period which i took full advantage of. Stay well clear of sky broadband!
Northern Ireland Sky  
Broadband is an absolute joke. We have been having issues with it for 4 months now. They have sent out engineers 3 times but still can't figure out what the problem is. We have replaced the hub with the new one thinking the old one had a problem. Every time we are having to phone them to reset it over there and it works for few days and it's completely off again. Worst broadband ever!!!!
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    1 star
Northolt Sky  
Not tried any other but surely can't be any worse than this highest speed 12mbp paying for upto 38
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
Horrendous company! My tv, broadband and phone line deal ended and the price doubled. I called to discuss a new deal and there wasn’t much they could offer. So I terminated the contract. I was then sent a letter with a great deal. I agreed to the deal online and then I got an email through after with an increased price! I challenged it, and after loads of calls and been passed around I was told they wouldn’t honour the deal! I should be happy as the increased price was still a great deal?! I’ve never dealt with such incompetent and morally bankrupt people!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    5 stars
  • Reliability
    5 stars
Solihull Sky  
The worst internet and service I ever experienced. When we moved in we applied for internet and tv. Noone came to set up tv and after 3 months when tv already was canceled even not tried, they suddenly say that we owe them for tv. Now internet is not working few days even if it's paid. We tried to reconnect and reach for their help. But their chat is unbelievable. They disappear in the middle of the conversation. Better to chose something else, because even when internet was working, it was unstable, very slow. We are only two users. Very disappointing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Sky  
My internet was dropping a couple of times a day. The tech support guys tried to help, but eventually said there was nothing they could do and that a couple of dropouts a day was normal and caused by "active line management". Luckily I'm out of contract so I'm moving to another provider, and am actually going to save money.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Ayr, Scotland Sky  
Disability discrimination rife at Sky!! I am fighting for my life, on chemo like treatment & have been lied to, ripped off & let down so badly by Sky. The prepaid MasterCard £50 is a con, twice I never got sent it & then told it was too late, as deadline ended! I applied in time.
24 hour call back for a Customer Service manager = NO CUSTOMER SERVICE! I say that as a professional who hired & fired.
Sky have cost me a fortune. They lied from the start & said my line had been connected & there was a fault with my phone socket (I had to pay someone to change the phone socket). There still was no connection for 6 wks! Then they sent an engineer out & it had NEVER been connected!
From start to finish the worst experience ever & very unprofessional. The CEO needs removing, as he obviously does not care, after reading these reviews.

Come on Sky, sort your Customer Service out!! Please!
I’m debating whether to just pay £150 to get out the contract. As the stress affects my ill health.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
BB drops out everyday, what a mistake moving from BT, I cannot wait for contract to end.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    3 stars
  • Reliability
    1 star
Leeds Sky  
Absolute joke is the only way to describe it, DO NOT under any circumstances USE SKY AS A BROADBAND SERVER. I'm a university student who needs wifi connection for research and assignments, the Sky broadband is so unreliable its pathetic. My laptop continually disconnects from the wifi during internet use and despite the fact that Sky have visited the house countless times to try and resolve this ongoing issue (which gives us the usage we expect for around a week after the broadband has been 'fixed') then the problem continues to occur on a regular basis. we are switching from Sky and would advise anyone else to do the same!
UK Sky  
I have been cancel my contract with sky so the signal is rubbish in my house. After 12 month without using this company finally i can cancel my contract I did follow all the requiement with more than 15 days before my next bill and for me surprisa not just the make a new bill if not now I hace paid doble so I don´t understand nothing and I got the email with the cancelation of my contract and they don´t give my money back and I am so angry
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Battersea Park (london) Sky  
When it works its ok but dont think for one moment they will put them selfs out when it dont work, been with them for nearly 2 years now but will be leaving them, had to engerners out over it just going off, keep getting the same old **** told to me snd they think you can just keep having time off work for them to come round and do nothing, dont have sky for your internet if you want internet, thay will just charge you for something that dont work and they cant get to work.
  • Speed
    5 stars
  • Reliability
    2 stars
Sawbridgeworth Sky  
Promised speeds have never v-been achieved averaging less than than 6 Mpbs against promise of 17.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    3 stars
Kensington Sky  
Took them over three weeks to activate the line - they were 1 week late, without any explanation. Did not let us know why it was taking so long or when it would be activated - even calling did not change a thing. Would definitely avoid and try an other provider next time.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Such a waste. Terrible. Switched from normal sky broadband to max fibre six months ago and never had a day of good internet since then. Discussed the problem with sky several times and each time all they did was to say their tests show no problems. I have pictures of the router admin page that shows the broadband is disconnected but they come up with useless solutions like move the router away from this or that. Useless.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I am afraid that the broadband quoted minimum speed of 2mbs is not achievable at my location and I regularly only get less than 1mbs.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
medway kent Sky  
After 3 years a couple of weeks ago I decided to cancel my account. Broadband speed had been always a problem and prices for TV packages are normally expensive if you want to get a few worthwhile channels. But the worst thing ever is the costumer service; while being a costumer they treat you as everything is fine, there’s a solution for every need. Today I called them and the lady shouted at me and interrupted me few times. Her answers completely changed. A couple of timed she said things like you have to...
Even worst is their treatment to the environment; I said I want to send back the equipment and they said it is mine and so it’s my problem now...do they never heard the expression from cradle to grave? At the end of the day,I’m still don’t know what to do...A really shame!
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
UK Sky  
The broadband speed is very bad, I can't watch anything all day long.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bromley Sky  
The worse broadband I have ever experienced. My neighbours get around 30-50mbps with other competitors whereas we are on .5mbps most of the time and will be lucky to get above 1.
The connection drops for around 1 min every 10-20 mins and I can't even stream videos at low quality. Same thing happens with phone calls after about 30 mins. Customer service is shocking (the woman on the phone bought my wife to tears) and the overworked engineers they send out (late) don't know anything as they are used to setting up sky boxes and dishes... (the engineers told us this themselves) they will also cancel appointments without notice so you take a day off work and wait around for nothing. I have now cancelled and BT have set us up with a guaranteed 50mbps connection with great customer service. I implore you to NEVER CHOOSE SKY FOR PHONE OR BROADBAND I KNOW SO MANY PEOPLE WHO HAVE HAD THE EXACT SAME EXPERIENCE. ALL THEY WANT IS YOUR MONEY. NEVER HAD A WORSE EXPERIENCE WITH A COMPANY.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Truro Sky  
I am incredibly disappointed with this service. I could not recommend it less. Firstly, the earliest instalment date was 2 weeks on from when I booked the wifi. This was frustrating but I accepted this and joined the queue. I would recommend a better service as this is very off-putting to customers.

Having waited for two weeks with no wifi, at some extra costs:
- A man to sit in out flat for the day of the 23rd, as someone has to let the engineer in.
- All three of us have had to extend our 3G packages on out phones bills
- And one of us, who should be working from home, has had to pay to work elsewhere.

The engineer arrived on time, thank you. However, he was unable to fix the wifi - he did not complete his job. I was never rung by anyone, no one told me what was happening. They just left the flat. Since then I have had no communication other than three texts delaying the instalment by another 10 days.

There is still no wifi, one flatmate is still paying to work elsewhere, our phone bills are almost double what I should be paying, and we will have to pay for someone to fit in our flat yet again.

I would like someone to be in contact with me as soon as possible. This service is shocking. How are you going to compensate for this?
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Everything is terrible. Fibre broadband speed never got above 5Mbps (five) always noise on phone line. Customer service are rude, arrogant and it’s never their fault. When I left them I got letters in for addresses in England (never lived in England) demanding I pay someone else’s bill. Would never ever recommend them to anyone. I would go without if I had the choice of sky tv or nothing.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Falkirk Sky  
A bad,time wasting and impoverishing experience. On moving house my account was not cancelled as requested. Instead I was told there was no need to cancel the broadband as I took the rooter with me. I was told the telephone line would be blocked. That left the TV for which I have continued to receive regular bills and demands.I have dealt with these on a monthly basis by speaking to helpful people who apologise and say it will all be sorted out,but then do nothing. I have a second Sky account which I am now cancelling as a result. I warned that I would do this but the helpful people appear not to care. Cancellation procedures with Sky are chaotic.
Infuriating experience to be avoided.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
London Sky  
Genuinely never had worse broadband in my life. Constant cutting out, always dropping below fiber speed, never get signal around the house on WiFi.

If you play games online, don't bother.
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
We have been with Sky for less than 12 months and there is not one aspect of the service that has been okay. The installation was terrible, damage to our property and the engineer dumped the Sky box and router in their boxes on the floor and didn't set anything up.

The broadband has been the worst. You struggle to speak to anyone and when you do they tell you there is nothing wrong and basically that you are lying. The signal drops out all of the time and when it is working it's very very slow.

I asked to cancel but we are stuck for 18 months! I said okay but put a flag on the account so that it doesn't auto-renew and they refused.

I would strongly urge anyone to go elsewhere as the service you will receive for the expensive monthly payments will make you wish you had chosen Virgin.

Awful company.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Leicester Sky  
Awful. I agreed to an upgrade after trying to cancel. Nothing was as agreed. No Sky Q ultra HD no HD at all. No replacement dish. Cost would have gone up by £20 a month a few weeks into an 18 month contract. Would not honour the agreement pay termination fees with BT. PRINT all account information every time you look as it changes all the time even cutting you off form the account so they can change it. Hours of my life wasted trying to sort things out. Account now show as being charged £10 a month out of contract fees + £3 for Mcfree (never asked for it or used it ) even though TV is no longer in contract and I have no longer got Sky broadband (which was cancelled within the cooling off period). The sky Q box provided got so hot it was very pain full to touch so turned it off as a fire risk. The Sky broadband hub could not even reach a printer 8ft (no other hub has this problem) away in clear line of site and only has 2 ethernet ports. Wireless data transfer is so slow it was like going back to the 90s it would have taken days to download a game I have high speed fibre so not the line. They agreed refunds when no service is available, deduct the amount agreed then add it back on. Promise to call back and never do, useless and rude. The only option left to me at this point is contact a solicitor.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Chipping Norton Sky  
Broadband was excellent for years
But as soon as i reveiwed my costs. They kept the same internet deal (full stregnth) for the same price because i got a better offer elsewhere. Now im lucky if i get a signal most days
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Dunfermline Sky  
A complete waste of time! I would highly recommend virgin!
It’s customer service is terrible, it’s speed is alright when they’re actually available, and the reliability is outrageous!
Sky broadband is a complete waste of money and would not recommend! If you do have sky then my heart goes out for you <3
South Lanarkshire Sky  
I have been with Sky for years. Broadband gets worse and worse. Takes hours to download a film. Their answer to upgrade! No attempt to resolve the issue.
Epsom Sky  
I transferred to sky after using virgin for 10 years. What a mistake! The Internet was slow, and didn't work at all on my Amazon Fire. I joined up when there was an offer for £15 a month for phone and Internet. I paid £15 one month and then all sorts of amounts came out of my account. I called the call centre to query, and god knows what they were talking about. Then I moved home (unforeseen), so cancelled my account after just 3 months, gave my 1 months notice in November, and they were still trying to take ,obey from me in Feb! Even though when I called the call centre, they said my last payment would be the end of December. Then I cancelled my DD in early Feb so they would stop charging me, and now I keep getting phone calls from capital resolve to pay them £34.68, which I haven't got a clue what it's for, since they told me my last payment would be in Dec. I understand a fee is charged for exiting your contract, but to be charged in Feb when I gave my notice in November and was told my last payment would be in December is unreal. My £15 a month deal turned into £120 for 3 months, and for 1 month of that, the Internet didn't even work properly. Never again would I choose Sky, and to nobody would I ever recommend sky. I had no problems with virgin in over 10 years! Sky did model over any of the promises they made.
  • Customer Service
    2 stars
London Sky  
When looking for the internet speed divide the speed it gives you by a 100 and thats what youll get. Terrible internet barely above 3mbps.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Uk Sky  
Happy enough eventually. It just depends who you are put through. Casey had shown herself as professional. my price for same package went surprisingly down. and the speed is acceptable.
  • Satisfaction
    4 stars
  • Customer Service
    5 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Northern Ireland Sky  
CAUTION - to all those that share flat/house. The account holder moved out 4 years ago. Phoned then, was told no need to cancel, can be made a full user. So i have come to move out. Had to find and contact the account holder to cancel, as a full user can buy more services but cant cancel the account.

Had paid for the month in advance only to find that the broadband was stopped the day after. Phoned to ask them to keep the money and just let it run till the end of the month. No luck.

No system setup to transfer password/ account holder priviliges without cancelling and waiting 2 weeks to be reconnected. The customer service is disjointed and unconcerned as well as have no interest in keeping a customer that stayed with them for 4 years. Will now try all the other competitor's before going back to sky or it's subsidiaries.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    4 stars
London Sky  
Broadband has had issues and I am stuck with ADSL. WATCH OUT FOR HIDDEN CHARGES. Sky seem to have a habit of 'giving' you free services that you may or may not need and then introducing charges for them without telling you. If you do sign up with Sky you should CHECK YOUR ONLINE BILL MONTHLY in case they are ripping you off! (I got stung for £4 a month hidden fees that I do not benefit from).
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
London Sky  
The worst network I have ever been on constantly down, connection strong enough for a phone and half the time not even that. Consoles are unplayable, PCs are unusable. The absolute worst of the worst, nothing compared to the speeds others get in the area on different network. Avoid like the plague, has caused endless grief and hassle since day one.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Kent Sky  
Been with Sky for a year on the back of their £18.99 broadband deals. Router arrived promptly, engineer arrived and installed the line as and when it was advised he would. No issues there.

The router's a bit weak, not giving great signal, and it does drop out a few times here and there but on the whole it's been relatively reliable, if not the fastest - average speeds are around the 5-6mbps mark.

Of course now I want to switch to a cheaper deal I'll have to do battle with the customer service team to actually cancel my contract instead of fobbing me off with trying to get me to stay and pay through the nose for bang-average broadband - can't wait.
  • Satisfaction
    3 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Portsmouth Sky  
The level of customer service is just appalling. First - on the website you actually get the impression you can manage or cancel package on line. This is not true. The best you will get on line is yet another agent (talking to number 4 already) who will do everything to get you worse deal. I was actually offerred broadband for nearly 40 for the package that on the same day was for 25 (that already says it all). My number 4 agent is currently arguing with me whether or not I will get satisfactory service with nowtv. I have spend last 1hr 45 minutes asking lady every 10 mins (basically after each of valuable points she made) to just cancel and I am on my wits end.
To add to this when you phone them they will first take you through all automated security questions to tell you after 10 mins that they, in fact are unavailable.
The lady said she will actually process my cancellation but of course there are other offers they currently have. Which mobile network I am with, she is asking. 1 hour 50 mins at the moment
  • Satisfaction
    1 star
  • Customer Service
    1 star
West Midlands Sky  
Definitely the worst broadband we ever had! Had a deal for a year then when it ended started paying £36! Called to buy another deal and was spoken to in such a rude manner, worst costumer service I have ever experienced. After I called again they lowered my bill to £20 and somehow it went up again to £30! We can't even get internet in all areas of our flat, not a big flat! We finally decided to change, started getting calls from them and magically we can't seem to use our internet, so decided to test it and were getting 1mbps!!!

Piece of crap company, will never go back to them and will write as many reviews as necessary to ease my angry and tricked self!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Portsmouth Sky  
I have had broadband with Sky for 10 months. During this time my internet has stopped working several times and Sky have been unable to resolve this. It is currently working fine though.
The reason that I am leaving Sky for good is because they took a higher direct debit than contracted. When I rang to inform them they were unable to resolve the issue as the manager wasn't there. 4 days later I had a voicemail telling me that my contract would be extended for 2 months at the reduced price to compensate for my overbilling. This assumes I would have stayed with them once the reduced price period ends. I called again and asked for a refund. They said the only thing they could do was not bill me for two months. As a result I lost interest on my bank account as I need two DD's to be taken. I rang up a third time and was finally given a refund. I can not trust Sky not to steal my money as this was an error that should have been rectified immediately, not taking my money and keeping it for months.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    3 stars
Northampton Sky  
Appalling broadband and phone service…

Appalling broadband and phone service with what must be the most incompetent customer service ever. Despite raking in millions from what they clearly perceive as mug punter customers they seem to have recently decided (2018) they no longer need to provide proper English help and have clearly decided that using cut and paste zombies from the planet zorg might earn them even more money. My phone service packed up (ergo no phone) and my broadband disconnecting 10x an hour (simple job...BT engineer redoes a dodgy joint up a pole, sorted) but not for sky...15 times the zombies said I should phone sky to request help despite having no phone. I then borrowed a friends mobile and the automated system was impenetrable. It finally asked if I fancied going around in circles by sms. I said NO and it immediately hung up and started spamming my friends number with daft sms messages going right back to square one!!!!!! they clearly don't give a jot for customers so I took my business elsewhere.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Lincs Sky  
Just been told by sky that my broadband speed is ok!
its supposed to be up to 17Mbs. THEIR test shows it at 1Mbs and they tell me this is good!? Huh
Elsewere tells me it's only 0.5Mbs.
Also tried to find out what the guaranteed minimum is supposed to be, but do they show that info anywhere?
I just feel like I'm being mugged off now
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
East Sussex Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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