Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9388 customer ratings since 2019-11-30 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1830 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
slow and rubbish broadband.its been month now still cant fix it.really not recommend it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
enfield Sky  
I am absolutely disgusted with the way i was spoken to today! My query was completely ignored whilst the man talked non stop about the new skyQ box i already said i did not want and was completely unrelated to my actual issue! And then when i said i was not happy to pay 65 pounds for someone to come and look at the satellite dish because i already pay a fortune per month, he began to shout at me and tell me i will have to pay it or it will not get fixed and i will still be charged for the services i cannot use! The situation was not resolved and i will be removing my custom from them ASAP! Appalling service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Suffolk Sky  
very bad service, when we signed up no engineers came by to connect it and check everything was working properly and of course it wasn't. Can't watch youtube or netflix without it buffering endlessly. Just a useless service.TY programmes a waste of time watching, I pay £60 p.m. so I'm sure as hell not going to pay to upgrade.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Sussex Sky  
Slow as anything. Takes to long to connect
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Everytime i've asked about reducing my bill they've said no offers are available. In other words take it or leave it. One day their bubble will burst
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent Sky  
Been with sky for 18 months, was promised up to 17 mbs at best got 2.8 mbs I could not watch internet films or play my online games which I had forked out hundreds of pounds for. I rang them up to complain and they said I would have to pay extra for fibre.
When my contract ended they did not inform me that they would charge me £11.00 as the free broadband had expired, I rang them up to query this and was charged £5.00 for the phone call.I am now in the process of changing supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
liverpool Sky  
Worst Internet ever slow doesn't even connect gotta be right nex to the router to use it dont bother wouldn't even recommend it absolutely crap connection
London Sky  
Sky used to be brilliant for broadband but they have gone downhill drastically.After being a valued customer for over 3 years I have finally bitten the bullet and left.For the past 12months my broadband connection was very limited and would stop working completely for a week at a time every month!When I would ring up for help I would be told I had to pay £65 upfront for an engineer visit,I would refuse and miraculously my internet would start working again the next day!Speed would be slow when it was working and it would be very unreliable.Please stay away from Sky for broadband as you will only regret it.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    1 star
South Wales Sky  
The service is OKish - sometimes really slow and can even hang-up. SKY usually have deals but DONT inform you when it ends, thereby forcing you to pay a much higher price - Loyalty is NOT rewarded.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Speed
    2 stars
  • Reliability
    3 stars
London Sky  
Extremely poor speed. 0.3 when connected by ethernet. Looking for alternative provider. Very dissatisfied.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Darwen Sky  
I’ve recently changed from BT to SKY and what a crap decision that was.So far I can connect my laptop but I’m unable to connect to _The Cloud using my iPhone thus I can’t use it outside as can’t get that network.Ive tried numerous attempts but to no avail which, is a bit of a sickbed really,as I’ve got my new iPhone.Any suggestions would be greatly appreciated
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
ROWLANDS GILL Sky  
I left Virgin as the bills had got too big as they do. I booked Sky on line and was given an instalation date for the TV and a later date for the Broadband. The TV engineer turned up, very nice chap got on and installed all and was very helpful. Then it was the Broadband time, the engineer turned up pretty much on time, again very nice chap, very helpful, but he could not get my Broadband working. He made a phone call and left telling us we would see another engineer later this afternoon who would fix this.
Well, 3 weeks later and still NO BROADBAND. I have phoned Sky and cancelled my contract with them on 2 seperate occassions, only to be told they can't cancel my contract as I have not been connected yet!!!! HOW DOES THAT WORK??? If they bill me tomorrow knowing this is basically cancelled, there will be more for me to add to this thread tomorrow!!!
So for my part. Sky are beyond USLESS!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
the worst broadband service I have ever had, even if I go to the back door iv no internet, go out again no internet. Keep getting message at top of my mobile saying connecting, then not connected I wouldn't go with them if I were you. STAY AWAY
  • Satisfaction
    1 star
  • Customer Service
    3 stars
  • Speed
    3 stars
  • Reliability
    1 star
lancaster Sky  
Reliable connection and grap* speed that's pretty much the deal, internet speed is slow in general in UK but the problem is this companies are greedy, they overload the broadband by having to many customers, you may ask yourself why internet speed is 10 times slower in weekends.
  • Satisfaction
    2 stars
  • Customer Service
    3 stars
  • Reliability
    5 stars
Essex Sky  
If i could i would leave SKY -10 stars as they firstly they have the worst IVR system in the world, secondly i spoke to a great waste of time , i asked her a simple question regarding routers and i was nicely advised " you should go google the answer/solution" why do you then have a call center if they are advising clients to go and google solutions, what a bunch of wet slimy turds, sorry but not really sorry you guys should close your doors and sell frustration to clients maybe your ratings will be much better as you would be providing a proper service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
london Sky  
Worst speed I have had from any provider (less than 2mb) and daily signal drop-out. I’m not prepared to be ripped off by Sky any longer and am moving providers.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Harrogate Sky  
Usually good but when there's a problem it takes days on end to get it sorted.

Several days ago our broadband slowed down to the point that it is pretty much non-existent now. According to our contract we should have up to 24MB speed, currently it is under 2. Uploads are also not working at all, the speed is 0.5MB at best. Called them and was told tests indicate there might be a problem outside our home but still they don't seem to think it should be sorted quickly. We have to wait for days now to get someone onsite so it can be checked.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Kingston upon Thames Sky  
I recently relocated from Darlington to Barnard Castle County Durham so I had to switch from Virgin Media to SKY (SKY fibre Max). Online SKY assured me that I would receive between 57 & 79 Mbs bb speed; I only receive an average of 40 Mbs! After complaining to SKY they sent out an 'Openreach' engineer to check my phone line-both inside the property & from the property to the BT cabinet & he stated that the phone line could not provide a bb speed any faster than 47 Mbs. As I stated previously, I was originally with Virgin Media for 20+ years & over the past two years I was assured of receiving 200 Mbs bb speed-yes, 200 Mbs & guess what, I received 200 Mbs bb speed!
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    4 stars
Barnard Castle Sky  
I've had Sky fibre max for 2 years now and it's got progressively slower over that time.
My Q Hub always shows a 80/20 connection but speeds have dropped from 74mb/s down to 40mb/s.
No real explanation from Sky for the slow down (I'm connected via 1gb/s ethernet cable to router to a i7 6 core laptop).
Plus I'm paying £33 per month for somthing new customer can get for £27.
Best offer they have for existing customers is £30.
Sky show no interest in customers if they have problems to raise.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Macclesfield Sky  
My experience with Sky has been very good and I am pleased that I switched. I use a basic mobile phone - I am not a fan of mobile phones and what they can do to our brains, so I use it sparingly. I have unlimited landline phone calls instead which works well. I use my router with my computers.

Sky customer service is excellent. Their staff are nice. I had a dreadful time with TalkTalk who gaslighted me throughout my contract so it was a relief to switch to a company that provided me instantly with what I requested, without arguing and lying about a product that did not work and was not fit for purpose. I am referring to the Huawei router that TalkTalk uses which is unreliable rubbish that should have never been sold to customers and I am disgusted and appalled that TalkTalk get away with conning the public on a daily basis with the mind control tactics their time wasting customer service use on customers.

Sky broadband is fast and smooth and I am grateful to have a router that does the job.

My broadband has been consistently good, if it occasionally stops it comes back on again quickly. YouTube live streaming gets delays but not a major issue. I can watch YouTube videos without seeing the service dropping every 3 minutes (time and time again) as it did with TalkTalk and some days there was no service at all. The fast broadband router is great for those with arthritis or problems holding objects, it is light and flat and easy to handle. The gentleman I spoke to at Broadband.co.uk was efficient and very helpful.
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    4 stars
Thetford Sky  
Worst broadband provider I have every had.. no speed from day 1... 5 engineers to my house and still no difference... cancel and they knock my fibre connection down to 1.2 mg... absolute joke do don’t go with them
Edinburgh Sky  
My fibre BB is really not too bad for a basic service.
However, the price was high to start with and then got increased. I'm now paying 50% more than new customers are paying.
When I called they offered me £1 off!
In my view , Sky now see their customers as 'cash cows'.

I've been with Sky for 17 years (for TV) and they really don't respect that.

I'm leaving to get a sensible price for my BB and TV.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    4 stars
  • Reliability
    4 stars
Macclesfield Sky  
Broadband is ABSOLUTELY SHOCKING!
Every day without fail the broadband drops out and even when it does occasionally work getting anywhere between 0.14 (yes 0.14) and 3mb download. When you call they don't want to speak to you and a robot tells you all about how you can solve all your problems by going on their website ...... I would love too but either my internet is not working or my measily 0.14 mbs doesn't even allow me to open your website!
When you do speak to someone they offer to send a specialist Sky technician but if you want him on a Saturday you have to pay for him. When he arrives he is definitely "special" and after changing the router (which I could have done) admits defeat and books a BT Openreach engineer.
BT attend and when he leaves all is well ...... for about 48 hours. To cap off Sky's amazing customer service I look at my phone on Sunday to see three text messages from them - two asking if the issues were resolved and a third one sent only 24 hours after the first one saying due to no response they assume all is well and the case is closed! If I wanted further assistance please call them. Thus far I have tried to call and can't get through ......
Sky are selling a substandard product with a focus on profit and no focus at all on quality or service.
They will continue doing this until people use their feet to protest and walk away from them.
I am going BT and Netflix!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Hastings, East Sussex Sky  
the offer was suppose to be £40 a month for sky tv and broadband.i decided to cancel the sky tv and keep the internet all of a sudden my bill is £60.my advise for sky is to close down there service completely bcos its not good for mankind.its a fake company.doing fake business!!!!! all these people giving bad review bcos of the stress and sufferation that we have been through with sky!! we must stand together and do a strike to get sky shut down for good!!!we can do it let do it!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
uxbridge Sky  
If i could give a no star rating i would. We have been waiting 5 weeks and 2 days now for our broadband to be installed. We originally signed up on the 30/08/2018 and to this day are still waiting for broadband and phone. I was told today i would get the final update, instead they have said they cant update us now until Monday. Bt have been very helpful and can get here in 2 weeks. We have had word for word the same update since day 1. Very unhelpful and wouldn't recommend their services to anybody. I have written a formal complaint and will be contacting the ombudsman service if i dont get an answer by the end of today when i call them. Bad company.
West Malling Sky  
Made switch from BT to Sky 3 years ago and upgraded to Sky Q 12 months ago. Get 40Mbps speed reliably and good service from Sky. Expert installation of Sky Q with new hub/router, 2 day response to Replace Sky Q box. Negotiated reduced cost for broadband connection. Can’t complain like the others.
  • Satisfaction
    4 stars
  • Customer Service
    4 stars
  • Speed
    4 stars
  • Reliability
    4 stars
Tunbridge Wells Sky  
Lost so much speed since I moved house. Paying £25 a month for 2mbps download and not a mb of upload.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Bradford Sky  
Avoid like the plaque..........changed to fast fibre broadband and lost all WiFi in my rooms, just as well I’ve only been in this contract a few weeks, tomorrow I will be removing myself from the contract, phoned to complain and everything’s my fault as there giving me the best speed eeeehhhhhh don’t think so there’s nothing changed from my side of things
Get it sorted SKY or your going to lose a lot of customers just lost one and I have been with yous for over 5 years and couldn’t care less about loyal customers let aloan new ones
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Glasgow Sky  
I was a new customer with Sky. But now I wish I never joined Sky. I have so many regrets.I have had two months of nightmare. The Wifi on my mobile and my sons mobile we had no connection with the internet. I called 3 to 4 times to Sky customer services and I was told to follow the instructions online and change the channel number. when I wanted Sky to send someone out to check our lines it was clear to me they didn't want to waste their money sending someone out. I waited for the Manager to contact me but I got no call back. I had to pay £20 to Vodafone network for internet and I was at the paying Sky £22 too for the service I wasn't receiving.I waited over two months but we were receiving no internet connection on our phones. I Then cancelled the contract with Sky But I have to now pay a fee of £79.20 for cancellation. it wasn't even my fault. I feel I was taken advantage of. They don't want to waste a penny on their customers but instead they take money off them even though we're not at fault. no one was bothered. I have never had bad experience with any other network services. I will never join Sky again I've lost a lot of money because of them.
Mrs Akhter.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent Sky  
Constantly cutting out, randomly and unexpectedly. Comes back to strength, then normally will cut out again. This usually happens late afternoon/ evening/ night, however I wouldn’t know how it worked during the day as I’m not home. The wifi worked perfectly; I would say amazingly when first installed, but has gone downhill recently, and only joined sky this year! Very unsatisfactory.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    1 star
Bedfordshire Sky  
Since having our q box fitted 11months a go our house has suddenly become plagued with cognitively issues.
I have found sky after 10 years of being a loyal customer, not only rude insulting but down right unreliable. I can not wait till March so I can give them there marching orders.
Sometimes I have had to wait 3 weeks for a engineer, I stupidly thought I was lucky to only have to wait 2 days this time , well 5 days on I’m still waiting as my booked appointment was cancelled and rebooked without any consultation with me !!!
Stay well clear unless you want a unreliable service , product , expect to pay for what you don’t receive then Sky is for you
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    1 star
Southborough Sky  
I was holding high regards for this company but until I noted that I was being ripped off with £10.00 evry month for 2 years on a service that I don’t use ( sky+ subscription) I’ve only sign in for broad band and phone line services when I reniewed my contract again. I was hoping to claim back but they said it’s my fault as I don’t check my bill details.... scum company... grrr and worst is very unrealiable broadband with a lot of time no internet!!!!!
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Bethnal Green, London Sky  
Had sky broadband a few months, totally honest....Wouldn't bother, spend more time on phone to sky because of poor service. Recently sent new hub. No different. You would think how much money goes into sky that they would provide a decent broadband service but no. Looking for a new provider. I would advise other people to do the same. No doubt they will post some bull saying they offer excellent service. Sign up & see for yourself.
Chesterfield Sky  
Having told sky it was vital to have my number ported from previous supplier as I'm self employed. They cocked it up and did not do this gave me a new number. After conversations with one person who did try to help me my number was lost and not retrievable. I explained the impact and financial loss and the possible loss of new business and all I got was a sorry. No compensation. Rubbish.
  • Satisfaction
    1 star
  • Customer Service
    2 stars
  • Speed
    1 star
  • Reliability
    3 stars
Isle of wight Sky  
Most nights we have no signal and have to use our phones and 4G to get on the internet. Programmes won't even download on the Q boxes. Have had every excuse in the book from Sky. Most of the time they try and blame our devices and say it's nothing to do with them. Customer Service is appalling. I've been told that I've never complained before when I've phoned up numerous times, I've been told that they sent an engineer to my house who came in and did extensive work then been called a liar when I've said this never happened and must be another customer..... thier response- 'perhaps one of your children let them in????' .... We're planning to switch as soon as possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cheshunt Sky  
absolute ridiculous company to have installed! upgraded to sky q and multiroom and was told a specific amount that we would be getting charged to then have an email stating we was being charged double, after already paying installation fees!! rang up to be advised we cant expect to get a month free !!! (not what we was asking), but given we was misinformed in the first place is a joke, was going to cancel and he said we would still ve charged this month and next month even though we hadn't even used it!! asked 2 speak with a manager and was told that no one else was there and that it wasn’t a manager’s priority to deal with something like this !! the customer service i received was unbeleievabley disgusting it was as if the agent couldnt be bothered as he stated he wasn’t supposed to be in today so clearly didn’t want to deal with our query! i am expecting a call back from a manager on Wednesday as i waa told the department was closed until then (rubbish), if i dont receive that then this wont be the last reveiw i write !!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
royton Sky  
Just awful. We were promised lightning fast fibre but got copper wires and slow internet. Customer care tried to deal with the matter with reams of text messages - bizarre. OFCOM needs to investigate this circus.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    2 stars
Grayshott, Surrey Sky  
Their customer services are among the best I've used which is one of the reasons I've stayed with them over the years, but the broadband speeds in our area are rubbish. I am supposed to get up to 24MB and my latest speed test shows I get around 4.
  • Satisfaction
    3 stars
  • Customer Service
    4 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Hither Green, London Sky  
So useless that they can't even get me connected. Constant shifting excuses, blaming Openreach and lies. If this is how a new customer is treated i dread to think how they treat existing ones.
Surrey Sky  
First the good points. With the exception of one breakdown for 5 days at the very beginning of my contract, my internet has worked solidly for months.
That's the end of the good points. The speed is nothing close to what they told me it would be. It is the slowest broadband I have ever had out of every available provider in the UK.
As for customer service; Sky are, the most complicated, ambiguous, greedy, arbitrary company I have ever dealt with in my life. The customer service advisors make it up as they go along, and after 20 years of being an on off customer, I must have spoken to around 200 different advisors, (usually regarding billing issues. Oh yes, check your bills as the price is never the price with Sky, the quote is never what you pay, they refuse to honour their deals and make cancelling an expensive nightmare)I have never once been told the same thing twice.
Sky have one single objective; taking as much money from as many people as they possibly can. Please avoid this greedy corporation, unless you enoy having unagreed amounts of money taken from your bank account, as they make paying in any other way impossible. They are obsessed with direct debits, and I know why. It's because they want to control how much they take.
I have never had a problem with any other provider and always kept up to date, and even ahead with my bills. Skys greedy protocol, their insistence on the dd form of payment have made this impossible. So I am in the dreaded cycle of having my services restricted every month. When this happens and you call them, there is NO option to speak to a human being. You are greeted by a cheerful robot saying "before you can speak to an advisor, all you need to do is clear the outstanding amount". If this "outstanding amount" is the issue you are calling about, good luck. Because you can NOT speak to anyone about it. To say it's infuriating is an understatement. Please avoid this disgusting, money obsessed company for the sake of your sanity.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    5 stars
Cambridgeshire Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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