Sky Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Sky.

Recent Customer Ratings for Sky

  • Satisfaction
    2.9 stars
  • Customer Service
    3.2 stars
  • Speed
    2.6 stars
  • Reliability
    2.8 stars

Based on 9397 customer ratings since 2019-10-26 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1824 Customer Reviews for Sky

Reviewer Location Reviewing Date Ratings
Absolutely dreadful. Wired connection is miserable, Wi-Fi from the Q hub is unusable.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leicestershire Sky  
I have been a loyal customer of sky. However I have recently moved house and ask sky to move my phone line to a differently location so that I can actually use the Internet. I have been told that they cannot do that free of charge and I should pay £66 for it. My contract with Sky expires in Feruary and I called BT and asked them whether I could switch. They offered a great deal on TV and broadband and have agreed to move my phone line free of charge. I called sky and asked to match the deal. They have the nerve to insinuate that what I was saying was untrue. Well if Sky does not want to keep their loyal customers somebody else will take them. Shame that the people that work for them are so rude and disrespectful.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Exeter Sky  
Promised 40mbs before signing up, I would be lucky if I get half of that. Maximum I have seen is 24Mbs a day or two at the start, been nowhere near that since. They say they never slow you down anytime of day, that’s because they never speed you up to begin with. What they say you’ll get in your package, you can half it, that would give you a realistic download speed.
Phoned customer service to complain and was told, the speed to the router was indeed 40Mbs, and they didn’t say your wireless devices would receive that download speed. I was told where to check it under maintenance/ wireless settings on the Sky site.
It does say 40Mbs on the web page, but it’s just a typed number, they could type any number in there, it doesn’t fluctuate up or down, it’s not interactive, it’s just typed text, static words and numbers, very disappointing with SKY.
Have a friend on Vodaphone and he was promised 40Mbs and he has shown me on his phone (a wireless device connected to his router) that indeed his download speeds are 40Mbs to a connected phone and his never slows down anytime of the day.
Customer Services has a pile of rubbish to say to their customers, as excuses for their, half a promised service. After that reception, I can’t believe anything they tell me.
  • Satisfaction
    2 stars
  • Customer Service
    2 stars
  • Speed
    2 stars
  • Reliability
    2 stars
Derry Sky  
As much as I can't stand BT, you can at least guarantee a quick resolve of your issue. Sky on the other hand are an absolute joke. I contacted them to say my broadband wasn't working and was given a 5 day repair and,if I wanted, which I told them to shove, £2 compensation. The problem with sky is they have to go begging to BT to resolve the issue and BT really don't give a f%ck. So if you don't want to use BT try one of the cheaper suppliers because their backup are every bit as good, if not better than sky.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Constantly lied about what speed we would get they said about 50 mbps on fibre I get a max of 3 when nothing else is using the internet. Over the last 6 months the internet has randomly started disconnecting for no reason and I need to restart the router which means I have ended up using my mobile data more in the house as it's a stronger more consistent signal and this problem is only getting worse, over the last week or so the internet has gone down at least 20 times a day every half hour or so and I'm a gamer which means literally every single game I've joined on my pc has disconnected from meaning I've lost all of them and my pc is pretty much useless, it also take several days to download games as the downloads will constantly stop since the internet disconnected all the time.
Do not get any broadband it it literally the worst I have friends who live near me who have an internet connection that is constantly 20 times stronger than mine on virgin, go with virgin they are a much better company and don't lie about there speeds constantly.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Liverpool Sky  
Absolutely appalling service...
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
I have asked sky numerous times to reduce my bill or to cancel it due to my financial hardship first time all I was offered was 10 off my bill second time 2 so third time I demandedthey stop sky as I had no money at all to which has stressed me out effected my mental health i wouldnt be able to pay as up to limit on all my accounts can't even celebrate Christmas plus their broadband is rubbish
  • Satisfaction
    1 star
Norwich Sky  
Hi i was told fibre was available in my area, and now its apparently not? any reason why?
  • Satisfaction
    3 stars
  • Customer Service
    5 stars
  • Speed
    1 star
  • Reliability
    3 stars
dh9 9pd Sky  
Sky as usual brilliant. I have had Sky TV, Sky Phone, Sky Mobile and Sky Broadband for years. The service I have received from Sky is brilliant they always sort any query out immediately ( I have only had 6 queries in 10 years) The operators speak clealy and are eu based.Just the best forget the Rest. I for one will not be changing
  • Satisfaction
    5 stars
  • Customer Service
    5 stars
  • Speed
    5 stars
  • Reliability
    5 stars
Skipton Sky  
Absolutely horrendous service. First of all the engineer who was sent out wasn't given the details of the job that would need done (we needed new phone lines etc), so I had to rearrange the appointment for them to come during the AM. This didn't seem to be a problem, until Sky kept delaying the appointment, texting me over and over again putting it off from one week to the next. I cancelled the direct debit as nothing was being done, then was contacted via message (again) four days before Christmas saying they couldn't complete my order...naturally they realised the DD had been cancelled, and suddenly couldn't do anymore. Never again, I'm waiting until the New Year and looking elsewhere for better customer service with a provider who does just that...PROVIDES!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
N. Ireland Sky  
if there was zero stars i would have selected that. rubbish service
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Huntingdon Sky  
I cancelled sky tv and broadband due to the excessive cost. Sky tv cancellation policy is 31 days and broadband is 14 days. I spoke to the customer service representative and explained that I wanted them both to finish at the same time, then asked the gentlemen what date will they both finish. He explained 3rd January 2019. However my sky broadband finished on 17th December. I contacted them and there's nothing they can do so am without broadband over the Christmas period. I am absolutely livid as there is no way he could of got confused, we were having a full conversation about it. I will never go back to Sky again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
Liverpool Sky  
The worst broadband ever I lost my internet connection at Least once a day for an hour and once a moth for several days to a week. Engineers didn't show up at agreed times customer service that made hollow promises and down right lied to me about what was agreed engineers came several hours early and then claimed that I wasn't in. Poor service I've cancels my subscription and transferred to a rilible service, will never get any off sky's services again
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    1 star
Blyth Sky  
Absolutely s##te, 400kbps most of the time ment to be 5mbps or +++ and constantly at 400kbps.fed up with sky
Exmouth Sky  
Speed is crap! I was lied about the prices and to cancel the contract £150.
Alperton Sky  
Have 24Mb Sky Broadband, they only give 1Mb (and cheating on ping test that gives 8 Mb), terrible service not recommended for anyone.
Snaresbrook Sky  
went with Sky Fibre Max to consolidate bills as we wanted the Sky Sports and Sky Atlantic TV channels. The new Sky Q Hub has the worst and most unreliable WiFi signal ever. Regularly cuts out and delivers incredibly slow speeds when in any other room than the one containing the router. Impossible to stream anything unless you're sitting right next the Q hub. Had both BT and Virgin media wireless routers in the past 3 years and they both performed far far better than this. Really surprising that something marketing as a premium product (Sky Q) uses such cheap hardware. Read up online about poor WiFi signal on the Sky Q Hub and you'll see that I'm not alone in complaining about this! Seriously Sky, the wireless on the Q hub is so bad it is making me never consider using Sky again - for anything! To make matters worse, the customer service staff were incredibly rude when I suggested using my own hardware as a modem/router - as if I'd done something wrong. In short, hugely disappointing move to Sky and I already can't wait to go back to BT or Virgin Media. If good WiFi signal around your property is important to do DO NOT sign up to broadband delivered to the Sky Q hub! Oh, and add to this that when you try to contact Sky to learn more about which 3rd party routers you could potentially use, you'll be shut down with ludicrous company policy stating 'Sky don't recommend 3rd party routers therefore if you want help for it you'll have to search online for it' which is a very abrupt and rude standpoint to take. My advice would be to stay well away from this company for Broadband services.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Leeds Sky  
absolute donkey crap, took about 10 minutes to post this review. Slowest thing in the world, be better off sitting outside maccies with my computer whenever I need to do somet
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Manchester Sky  
New customer to Sky fiber broadband and what a mistake I made, this is the third day with no Internet and quite frankly customer services have not been of any help whatsoever
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Haverhill Suffolk Sky  
Wired speed, no major issues. Wireless - not good. Was on a 38mbps package and barely got 15 down at the best of times right next to the Q router and lower than 1 at peak times! Constant packet loss playing games even when wired. Customer service is poor, they seem to only want to deal via Facebook messenger (and take forever to answer) or through text messaging! Would not recommend.
  • Satisfaction
    2 stars
  • Customer Service
    1 star
  • Speed
    2 stars
  • Reliability
    3 stars
Gloucester Sky  
Terrible company and service. After cancelling my subscription I have been charged for 2 extra months.
It was almost impossible to communicate with a Sky representative and I am still waiting for my refund after 2 months and none is acknowledging me.
Do not sign up with them. That are a nightmare to deal with. London is plenty of better broadband companies.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
London Sky  
Pathetic speed and reliability. They say its because we are using wifi but the that is the whole point of a wireless device surely. It looses connection when we are sitting in front of the hub and you have no chance in the other rooms.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Bristol Sky  
Terrible went from talk talk as didn’t like there customer service to this! At least with talk talk I had WiFi!
  • Speed
    3 stars
Henley Sky  
Just no words for the customer service I received absolutely outrageous I have now cancelled my broadband
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Cotswolds Sky  
Arranged with Sky to move from Virgin. Sky failed to install phone line and Broadband on date agreed and they have now walked away from any responsibility for sorting the issue. Sky uncontactable online and no help given on the phone. Avoid them like the plague!
  • Satisfaction
    1 star
  • Customer Service
    1 star
UK Kent Sky  
Not great value at all, paying £65 a month for very basic t.v package (most can be watched on free view) and broadband that can only be used in the same room as the router. Would have expected better value for money from sky to be honest, customer support is not bad at all it doesn’t change the rubbish value for money or ridiculously rubbish broadband/connectivity. Will be changing to virgin as soon as the contract ends!
  • Satisfaction
    1 star
  • Customer Service
    4 stars
  • Speed
    1 star
  • Reliability
    1 star
Welling Sky  
I cannot stress this enough; NEVER GET BROADBAND FROM SKY. Ever sincce my family purchased Broadband as part of a package deal with Sky Sports we have had to tolerate attrocious signal and pathetically frequent disconnects. Sky clearly do not know how to be an internet service provider, their wireless router barely reaches into the next room. Absolutely pathetic; we are looking to change ISPs as soon as humanely possible.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Essex Sky  
somehow sky broadband is slower than pre 2000's dial up. I have to wait over an hour for an online chat with them to make a complaint, not even surprised because they are probably using sky broadband aswell. I am supposed to have 30mbs but barely reach 5 on a good day. WASTE OF MONEY
Kent Sky  
This WiFi connection is THE WORST I’ve ever had, DO NOT get it I am saving you some money. Go with virgin.
Sittingbourne Sky  
A while ago I spent over 3 months with my Internet droping out 10 - 50 times a day. They never fixed it and after giving up it eventualy started working again. Now I have give them my notice to cancel and suprise they keep droping me again. They do this on purpose! They are the worse kind of people. They have you running round it circles while they play dumb. I will never return to sky again they don't care about there customers at all. Also they won't reduce my bill which is 70 pound for only standard package. They should be banished! Don't even deserve 1 star!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke Sky  
We’ve been with Sky for a couple of years now, since we moved house as Virgin wasn’t available in our current house. The whole 2 or so years it’s been mediocre at best, we’ve told them several times and we eventually got upgraded to fibre at no extra cost. We’re now allegedly on their bestest fastest shiniest broadband they provide and it’s still terrible. I’m trying to watch a video on my phone at the moment (this is the reason I’ve decided to leave this review), I’m about 15 feet from the router and I can see it so there’s no obstructions blocking the signal, and it keeps freezing so it can buffer. My girlfriend has a computer based job and she quite often works from home, her laptop and computer are probably 5 or 6 feet away from the router and she doesn’t bother with the WiFi as she can’t rely on it, she just tethers off of her work phone instead, to me that speaks volumes about the quality of Sky’s service! We're moving house in the New Year and we will absolutely definitely 100% not ever be going back to Sky, Virgin was better in every way, the TV included! If we can’t get Virgin at our new place then we’ll just be having freeview and using another broadband provider. Avoid sky fibre in my opinion, it’s nowhere near as good as they make it out to be, in the advert they show getting signal in the garage, on the roof, in the garden etc, to get this coverage they must have at least 2 routers in each location! Sky TV is a rip off too! If I could leave zero stars or a negative number I would.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
New Milton Sky  
I reported loss of my phone line and slow/intermittent broadband. There was a 30 minute queue to report by phone and the text message process was slow and clumsy. Clearly a computer-driven screening process because it asked questions when I'd already provided the information. No phone service for 5 days and no refund.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    3 stars
London Sky  
Hi to everyone who has sky WiFi there are waste of time IV had so many problems with WiFi signal cutting out and signal strength it's a disgrace and especially when you pay for there services and they Can't Even sort WiFi problems out I advise everyone to go on EE or other WiFi providers I just don't see why you should pay the bill if you ain't getting what you agreed on 100% guaranteed service.... Discusting waste of time they are.. Do Not Use Sky WiFi!!!!!!
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Paignton Sky  
Absolutely awful, save yourself a LOT of aggro and go elsewhere. Sky decided to cancel my phone line when I moved provider which means a) I have to pay £130 to have a new line put in, and b) it has been a difficult and time consuming job to sort it out. Have had a phone line for 30 years and never encountered this before and it seems quite malicious on Sky's behalf, for no good reason, I was never rude or abusive towards them. In hindsight I would not have moved to Sky and won't ever go back.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Oxfordshire Sky  
slow and rubbish broadband.its been month now still cant fix it.really not recommend it.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
enfield Sky  
I am absolutely disgusted with the way i was spoken to today! My query was completely ignored whilst the man talked non stop about the new skyQ box i already said i did not want and was completely unrelated to my actual issue! And then when i said i was not happy to pay 65 pounds for someone to come and look at the satellite dish because i already pay a fortune per month, he began to shout at me and tell me i will have to pay it or it will not get fixed and i will still be charged for the services i cannot use! The situation was not resolved and i will be removing my custom from them ASAP! Appalling service.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    3 stars
  • Reliability
    1 star
Suffolk Sky  
very bad service, when we signed up no engineers came by to connect it and check everything was working properly and of course it wasn't. Can't watch youtube or netflix without it buffering endlessly. Just a useless service.TY programmes a waste of time watching, I pay £60 p.m. so I'm sure as hell not going to pay to upgrade.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
West Sussex Sky  
Slow as anything. Takes to long to connect
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Sky  
Everytime i've asked about reducing my bill they've said no offers are available. In other words take it or leave it. One day their bubble will burst
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
Stoke on Trent Sky  
Been with sky for 18 months, was promised up to 17 mbs at best got 2.8 mbs I could not watch internet films or play my online games which I had forked out hundreds of pounds for. I rang them up to complain and they said I would have to pay extra for fibre.
When my contract ended they did not inform me that they would charge me £11.00 as the free broadband had expired, I rang them up to query this and was charged £5.00 for the phone call.I am now in the process of changing supplier.
  • Satisfaction
    1 star
  • Customer Service
    1 star
  • Speed
    1 star
  • Reliability
    1 star
liverpool Sky  

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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.

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