1,510 Customer Reviews over 38 pages
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- Location
- Maidenhead
- Reviewing
- Vodafone
- Date
- 2019-02-12
- Location
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- Location
- HAYWARDS HEATH
- Reviewing
- Vodafone
- Date
- 2017-07-03
- Location
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- Location
- Guildford
- Reviewing
- Vodafone
- Date
- 2018-07-18
- Comments
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I switched from BT a month ago. The switch went smoothly on the day promised. I havent checked the speed but it has been enough to watch copious amounts of Netflix without buffering. I am very happy with the service. Plus I just realised I now have free voicemail on my landline. So overall getting as good service for half the price. Would recommend.
- Location
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- Location
- Slough
- Reviewing
- Vodafone
- Date
- 2017-03-08
- Comments
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Got Vodafone broadband in November. Had service for a week theb cut out. Then I was told thw earlier it could be fixed is on Christmas eve. Then come Christmas eve they said there was a problem with the phone like. A week later had an gas engineer out who fixed the line and the internet was working. Lasted for 2/3 weeks then cut out again. When chasing it up I was told it would take 3 days as per the contract. 3 days later I was told that the line had gone down. Had an engineer come out 10 days later who said that the line was fine now and the number had changed. I didn't want my number changed. I was not reimbursed any money that I had paid for a sub par service.
- Location
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- Location
- GATESHEAD
- Reviewing
- Vodafone
- Date
- 2020-09-29
- Comments
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Awful in every expect. Terrible speed, worse customer service.
1. Poor speed. Should be 35 Mbps. Regularly running at < 8 Mbps. Sometimes as low as 1 Mbps. (My mobile Internet is often faster.)
2. Connection often drops drops completely.
3. They repeatedly failed to ship the new router that they promised. After weeks of chasing they finally shipped it but it did not fix the problem as they said it would.
4. All of this takes forever since time consuming calls to their automated service, (after going through countless menus) just end up telling you to contact an ONLINE ADVISOR.
5. If you manage to log in through their rubbish broadband, you fins that all their ONLINE ADVISORS are permanently busy!
6. The online system suggests using the Vodafone app. This doesn't work and reports a technical fault and says to 'try again later'
7. After many weeks of unusable broadband, I found that the only way I to contact Vodafone is to select the phone menu option that says you want to cancel your contract. Then, suddenly, they have an advisor at the end of the phone who tries to convince you not to cancel your contract and hey presto, they want to fix the problem!
Unfortunately, their technical service is equally poor. After a new router didn't work, we did, eventually, get an engineer to visit the house. He got the broadband speed running OK but two days later the speed had deteriorated with all the same problems.
DON'T USE VODAFONE!
- Location
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- Location
- Camberley
- Reviewing
- Vodafone
- Date
- 2020-08-24
- Comments
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I’ve had Vodafone broadband since June, I replaced virgin media 100mg broadband as the costs were getting out of control and for one person I was clearly overpaying for speed I didn’t really need. After switching, It’s almost felt like there has been no difference in speed and my Vodafone broadband. Has consistently been over the advertised speed. Very satisfied so far
- Location
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- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2022-12-07
- Comments
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I was sold the 900mbps plan and now they say they can max gaurantee half the speed with wired connection. They say on wifi they cannot assure any speed as such.
This is highly unprofessional service by Vodafone
- Location
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- Location
- Wolverhampton
- Reviewing
- Vodafone
- Date
- 2020-05-09
- Comments
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Absolutely poor customer service, I dont often say this but there is a reason why its cheap. Avoid at all costs.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-01-03
- Comments
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Absolutely shocking. Constant hours waiting on the phone, or dealing with low calibre help desk staff. They never call back, or take ownership of an issue. I've never had a provider so unreliable. Moving away at last
- Location
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- Location
- clearwell
- Reviewing
- Vodafone
- Date
- 2021-10-26
- Comments
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Diabolical speeds 22mbs BELOW the contracted 35mbs average speed. Streaming in the evenings rubbish, can't ever watch a film.
- Location
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- Location
- Hastings
- Reviewing
- Vodafone
- Date
- 2020-01-02
- Comments
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Call centre takes a minimum of 30 minutes to get through to. Vodafone decided to hike monthly charges mid contract which was unethical. Drop on line service was fairly common and the router not as good as previous BT one. A poor overall broadband and phone service supported by an even worse customer service experience. Have now chosen to leave because of this.
- Location
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- Location
- Orpington
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
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DO NOT USE!
Ordered my broadband on October 10th still don't have it! I've had 4 activation dates, none of which have been met. Wasted more than 22 hours of my time trying to get to the bottom of the issue and still no one can tell my what the problem is our when they will actually provide me broadband.
In the end it was easier to cancel and go elsewhere than listen to their crappy hold music or wait for another call from them that doesn't materialize.
- Location
-
- Location
- Rochdale
- Reviewing
- Vodafone
- Date
- 2018-08-30
- Comments
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Before you consider joining Vodafone please read this!
My mum has been a loyal customer of Vodafone for 17 years. She has renewed a contract every two years and when I was 11 bought me my first mobile, a pay as you go with Vodafone. These phones eventually graduated onto contracts with mobiles as part of the payment plan. My Mum has degenerative spinal disease so cannot work and is tremendous amounts of pain every day. As I got older and started going out more both me and Mum decided that we needed reliable phones so that if I went out and Mum had a fall she could easily reach me. They are essential as I am now her full-time carer.
In January 2016 the contract was renewed and we got shiny new Samsung galaxy S6 edges! As Mum was a loyal customer and had been with Vodafone for a long time she received a discount on the plan, the total for both phones was £43.52 a month. This discount was supposed to remain in place for the 2-year contract. In other words, up until January of this year.
In November of 2016 the direct debit got cancelled by the bank, possibly due to lack of funds as Mum is disabled and cannot work. Normally if you do not pay your bill Vodafone restrict your service, yes? In our case they didn’t. From November of 2016 up until April of 2018 no payments were made and our service wasn’t restricted. We had no reason to doubt that the bill wasn’t going out as the phones never got restricted. Vodafone never sent a text, letter, email or even made a phone call to notify us that the bill was adding up.
In addition to this the line rental increased from £43.52 for both lines to £43.50 for each line, £87 a month in total. Unfortunately, I have no idea when this was changed as Vodafone’s online billing records only go back 12 months, however in August of 2017 this change had already been made. Again, Vodafone failed to inform us of this. When we finally discovered this in the April of this year, the bill was around the £900 mark.
My mum rang up to find out why this had happened and why Vodafone hadn’t notified us of the failure of billing. She was instantly blamed by Vodafone for not paying the bill and told that it was her fault. Our lines were also restricted. It was finally agreed after many hours of fighting that we would keep our phones and pay £45 a month. £14.25 per line rental totalling £28.50 a month. This is bringing the bill down by a whopping £16.50 a month. We are also now on SIM only contracts and with two and a half year old phones that are beginning to break down.
After a lot of arguing we were finally put through Customer Relations and began speaking with a lady named Sheetal. She has since agreed that the discount was removed prematurely and has refunded us that money, £171 (she claimed it added up to), however I cannot find a refund of this amount on the account anywhere, instead one £130 in March (which is before we even found out about the bill) and one for £66 in May. When I asked Sheetal if she had compared the data usage of our phones against the months where there was no payments made she said she didn’t have the statements and that it would take 48-72 hours to get them and that she would ring us back on the Saturday. That was a week an’ half ago. We are still waiting for a return call from her.
As of the 17th of August 2018 the bill is £707.59.
Despite Mum paying the agreed amount of £45 a month we have had our mobile service frequently restricted. This happens at least twice a month. It has also happened while I’ve been out and heartbreakingly my mum had a fall, which in itself is not that uncommon, and normally she can reach me but since Vodafone had restricted our service she couldn’t call anyone and was stuck on the floor where she had fallen for over two hours. This left her in agony for several days and made me feel extremely guilty. I have since stopped going out in case it happens again.
Two days ago, our service was again restricted despite the payment being made and again we rang up and had an argument with customer relations. Eventually our lines were reconnected and we were told we would receive a call from Sheetal today (30/8/18.) Instead we got a phone call from a man called Asif Shekh. He asked for Mum to pay the bill of over a three month payment plan, £200+ a month (forgive me for not working it out.)
When Mum tried to explain what the she was disabled and that she would never be able to pay over three months he abruptly cut her off and very rudely said ‘Yes, I know that and your daughter helps you. I’ve read the notes.’ If he had read the notes, then he must have read that £45 is all we can afford a month. Why after reading that did he ask for a three month payment plan? When she explained again that she couldn’t pay that much and that £45 is all she can afford he threatened her with our phone numbers being deleted and being taken to court. This left my mum in tears fearing bailiffs. We are now waiting for Sheetal to ring tomorrow (hopefully.)
Ultimately my argument with Vodafone is that they will not admit they made a mistake in failing to either restrict our lines when the bill stopped going through or send out a letter, make a phone call or send a text to inform us. It isn’t about the bill anymore, I just wish they would admit they were wrong and take ownership of the suffering they are putting my mum through.
My advice to any potential Vodafone customer is to run to another company as fast as humanly possible. As if this is how they treat loyal customers I can only dread to think of how they would treat new customers.
- Location
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- Location
- London - Tower Bridge
- Reviewing
- Vodafone
- Date
- 2023-03-13
- Comments
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I started my vodafone gigacube plan for 24 months in October 2022. It worked perfectly for the first 2-3weeks then issues started happening where I'd lose connection for hours randomly throughout the day affecting my ability to work from home. I called in multiple times and the agents tried different ways of fixing it. They concluded that it was due to maintenance works in my area which affected the signal and would only be resolved in over a month. As this was past my cooling period, I could not cancel the contract. They said that they would not charge me until the maintenance was stopped and the issue was gone. They would let me know when that was the case but I was never notified. In February 2022 I realised that I was still being charge and called them up. They said that they would only compensate me for 1 month. - Bear in mind that the month of september was full of the cube dropping service for hours which caused me a lot of issues working where I had to leave my house to a cafe for wifi. In October it completely stopped working and the vodafone team concluded that there was maintenance works and would only stopped in over a month from then. They said they would let me know when it was resolved but I never got notified...
Fast forward to the start of March now, they have found that the cube was also having problems and have fixed it but will only reimburse me one month of a bill when I had not used it for the last 5 months... All phone call evidences are recorded by the team to show the calls I had been through with them to evidence the above and my data usage being 0 all the past months is also tracked on there.
If I had known taking up a fresh contract with Vodafone would end up having broken and no service the next month +, I would have never done so...
They are intending to only refund one month of a bill.
- Location
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- Location
- uk
- Reviewing
- Vodafone
- Date
- 2017-11-02
- Comments
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Cartload of monkeys - crooks and thieves. Avoid like the plague.
- Location
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- Location
- Barnsley, S Yorks
- Reviewing
- Vodafone
- Date
- 2017-10-31
- Comments
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Worst provider ever. Never ending problems, no one needs to know how many times i've been on the phone to them. They can't provide me the minimum guaranteed speed and can't stop the wifi from dropping every 2 minutes. Avoid if possible
- Location
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- Location
- Wolverhampton
- Reviewing
- Vodafone
- Date
- 2020-08-20
- Comments
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Vodaphone broadband rates highly in testing your level of sanity and frustration!
I was left without broadband for 13 days, each time I called I was promised It would be fixed within 24 hours. Each time I contacted the team I spent 40 minutes trying to resolve the issue. Their approach seemed to be was to blame the last person who I dealt with! During a time when we are all working from home - 13 days is unacceptable to be without internet! I was given 4 different fault reasons to which it ended up being something completely different! The complaints department were not interested in the suggestions I was making in order to improve their customer service. I had to argue to get my 13 days refunded to me - on another 30 minute phone call.
Come on vodaphone you need to change! This service is not acceptable!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-03-13
- Comments
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Avoid. I've wasted hours on the phone to them and still no broadband activated. Staff are reading off script, they say they will check with the relevant team blah blah. It was supposed to be a smooth switch over from my previous provider (sky). It is anything but.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-08-11
- Comments
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Avoid using Vodafone! Terrible service!!!!
Had a terrible experience with Vodafone home broadband
- service didn’t start on time so was left without any internet for 3 days which affected my work
- internet is super slow and uses BT openreach line which they don’t mention on the internet
- 30 days cooling off period is a big scam! Called them to cancel within two weeks of installation as internet was rubbish but took a further week for them to cancel and they had the cheek to make me pay for it! Tried to dispute the charge but they are insistent that they’ve done the right thing... I had to chase them 6 times and more to get the cancellation right and till date still haven’t got a cancellation confirmation!!!
AVOID AVOID AVOID!!! Terrible service, super slow internet and staff promises you the world but never gets sorted!
Only going away with bad experience and £22.00 less in the pocket which I’d have donated instead had I known what I was getting myself into! Never going back to Vodafone ever again!
Stick to Virgin Media, at least they have a reliable internet service!
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2020-10-23
- Comments
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Just awful, save yourself the hassle, think of future generations and stop using Vodafone, foot down to rubbish service.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-08-18
- Comments
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Appalling service over two years. We had consistently intermittent service, five engineer visits, and the fault was never fixed. Vodafone could always see there was a problem with our service (despite the text from them after every visit saying they'd fixed it!) and after 2 years advised me a should find a new provider because they couldn't resolve the issue! To add insult to injury they would only give me 3 months compensation in the form of credit (for a service I couldn't get) because I 'hadn't complained frequently enough'
- Location
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- Location
- Yateley
- Reviewing
- Vodafone
- Date
- 2020-05-07
- Comments
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Speed is below that advertised. I contacted them and did get some money off monthly bill. How very now internet drops out constantly. Both WiFi and ethernet connection. Have contacted them 4 times and still no answers. Just a 48 hour line test each time then no news from Vodafone.
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2017-12-10
- Comments
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Very unhelpful when speaking with an adviser also I wish I had not changed from Sky as all it does is keep dropping the connection and if you contact Vodafone there advice is to check on line which is impossible as the connection has dropped, about as much use as a chocolate tea pot.
Really annoyed!
- Location
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- Location
- Torquay
- Reviewing
- Vodafone
- Date
- 2018-07-23
- Comments
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I switched to Vodafone after BT put their prices up again. It couldn’t have been simpler and Vodafone were superb. The new router is better than the BT router too. It all happened by 9.00 am on the day of switchover. I had a lot of pressure from BT not to move away from them, in my view it was heavy handed and OTT.
- Location
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- Location
- Harrogate
- Reviewing
- Vodafone
- Date
- 2018-02-01
- Comments
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I was tempted by Vodafone’s January offer to switch to what looked like a cheaper and faster service. Having tried to switch, it turned into a disaster, and I agree with others who say stay well clear. The customer service is truly awful. I had scheduled twice for them to give me a go live date and on both occasions they inexplicably cancelled the order without telling me. The first time sky had switched me off, so I was left without broadband for 3 days until I could grovel back to sky to re connect me. No matter how good the offer is don’t use them they cannot be relied on
- Location
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- Location
- Bedfordshire
- Reviewing
- Vodafone
- Date
- 2021-11-24
- Comments
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Having been with Vodafone for almost 4 years we took up their great offer to upgrade to full fibre. What a mistake! Order failed on two occasions due to their mistakes. On their third attempt, they booked our engineer in, but when he attended he couldn't get us up and running as he was not a multi skilled engineer. Two day later another engineer arrives (unannounced), and finishes off the install, telling us you're all good to go. Ten minutes later, our line and internet disappears. This was one week ago. Since then, hours on the phone and on chat, promises of resolutions in hrs, the 24hrs, then 48hrs, but nothing. Impossible to speak to a resolution team, and they won't even offer mobile broadband whilst we're without any connection. Word of advise - this lot may offer very cheap deals, but you unfortunately get what you pay for - AVOID
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2019-02-11
- Comments
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Worst broadband I have ever had. Continuously dropping out,failing to load pages and less cover arond my house. Gaving read other reviews I beleive it may be a problem with the Vodafone routers. I am now returning to my previous supplier, who though offer lower speeds, were significantly faster and worked all the time. Sort it out Vodafone...
- Location
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- Location
- Caerphilly
- Reviewing
- Vodafone
- Date
- 2022-01-17
- Comments
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We have been without Wi-Fi for weeks now. Vodafone has sent out engineers 5 times to do something about it and yet the problem still persists while they insist there is nothing wrong with our connection. This is not on, I’ve been missing work due to their incompetence. Will be looking for another provider ASAP.
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2020-01-13
- Comments
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Horrible. Do not be tempted by their broadband deals. I did with the mobile phone and broadband together deal and it’s the biggest consumer mistake I’ve ever taken. Horrendous service, drop outs, they’ll disconnect you over £2.75 (even when you’re on direct debit?) and it’ll take 7 days to be reconnected. They’ll blame Openreach a lot. YOU HAVE BEEN WARNED!
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2020-09-24
- Comments
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Worst service ever. Speed been ridiculously slow consistently, and nothing got done about that. Customer service is none existent.
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2021-01-01
- Comments
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Shockingly poor service, speed 5 times less than promised, useless customer support.
- Location
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- Location
- Northern Ireland
- Reviewing
- Vodafone
- Date
- 2020-10-16
- Comments
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Speed is fine. Price is keen. Provided equipment is junk. Reliability is poor. Customer service is appalling
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2017-12-07
- Comments
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Very unprofessional people. I was without any broadband for more than two weeks and they keep on telling me new lies everyday. This company is a joke. Absolutely rubbish and a waste of time
- Location
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- Location
- Middlesex
- Reviewing
- Vodafone
- Date
- 2018-05-31
- Comments
-
I often feel that people will only review when there is a problem and therefore, reviews are generally biased towards the negative. I saw an offer from Vodafone offering fibre broadband for £20 a month with 24/7 calls, which I could add and takeaway at my leisure, for £8. My then existing supplier, Talk Talk, could not match that. They got a little closer after I had already given them notice to quit, which is really quite ludicrous. So Vodafone was my choice. Throughout the process, Vodafone kept me informed of my "going live" date. When I called them about the delivery of my router, I was assured that it would be delivered on time. Sure enough, within a day of that call, I had my new router. On the day of the switch over, I was out but plugged in my new router the night before, so it would be ready. As it turned out, my day was long and I didn't get back until the early hours of the next day. Naturally, I checked my broadband. All appeared well, two solid green lights were on the router but at first, I couldn't get my laptop connected via wifi. I merely powered the router on and off and restarted my laptop and there is was. A download speed of nearly 38 mbps and an upload speed of nearly 9. Bearing in mind that was the speed I requested, it all looked pretty darn good to me. The wifi signal appears very good, no problems at all in all rooms in my house and at this stage, everything appears solid enough. The router itself is very neat and modern looking and I was told how to get inside the router to change the wireless name and password, which I will do later today. Vodafone were able to port my telephone number without any issues, although I was on BT Openreach lines in the first place, so that made it easier. I felt the whole switchover process was handled perfectly, the communication with Vodafone was excellent and although very early days, I can only say that I am delighted with it all. My non fibre speed with Talk Talk was always around 6 mbps download and around .80 upload, so the speed I have now is equivalent to a snake! For my needs, the 38 mpbs service was perfectly adequate. Regards the price, well in real terms I am getting this cheaper than I would have done with Talk Talk. Talk Talk were trying to retain me my giving me half price calls but when I asked what would happen if I were away for a month or so and dropped the calls part of the package and then re-instated them, they told me they would go back at the full price, so that would bring the price of fibre and calls to £33.50 and they would not budge from that. With Vodafone, I am paying £28, with the assurance that if I took calls away from time to time, they would be reinstated at the same price £8. What I have also been impressed with from Vodafone, it their no nonsense approach to pricing without all these ridiculous add ons that competitors try to sell you, for example tv etc. I don't require any of that. Vodafone's pricing and contract arrangements were clear and concise. I would highly recommend.
- Location
-
- Location
- Harrogate
- Reviewing
- Vodafone
- Date
- 2020-01-03
- Comments
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Business broadband and phone line connected in August, I've had 2 weeks working internet and took 4 months to set up a call divert.
I have just moved house and they have disconnected my service -there mistake again and they have given my business landline number back to sky so I have lost it!!!! They offered me £100 compensation and no disconnection fees, worst customer service I have ever known I can't even describe how bad it's been. The ombudsman is now dealing with them.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2022-05-01
- Comments
-
Starting a petition to be able to give negative ratings
Worst.customer.service.ever.
Calling them customer service is an affront to customer service.
Every option designed to kick you out, but no one on chat. Pro tip, just go to cancellation department (always a person) and say you will cancel if they don't (insert thing you need help with)
- Location
-
- Location
- High Wycombe
- Reviewing
- Vodafone
- Date
- 2019-10-12
- Comments
-
Don't go for Vodafone for broadband. The service is patchy and unreliable and the customer experience is just horrendous.
We moved house just over a month ago. When researching what broadband was on offer and how much it would cost, Vodafone looked too good to be true. Unfortunately it turns out there is a reason for that. The service is unreliable, which makes it impossible to work from home, fill in a form, or basically do anything that requires the internet being on for more than 10 minutes at a time.
Absolutely shocking customer service - the worst I've experienced. From the first issue, we tried to contact Vodafone through an assortment of channels - including customer service line (where each time we had to queue for an hour before speaking to anyone), Twitter (where we were totally ignored) and through the official online complaint form (and even this was totally ignored).
When we have got through to someone on the phone, despite being polite they have not been able to explain why we are having such issues. A couple of them got us to try a few things and said "that should be fixed for you now" or "it'll be working again in four to five days" but sadly, we have continued to experience the same problems for weeks.
If I could rewind the clock, we definitely would have chosen for a more expensive provider with better customer service and more reliable broadband. This wasn't worth saving a few pennies.
- Location
-
- Location
- Peasmarsh
- Reviewing
- Vodafone
- Date
- 2021-02-02
- Comments
-
Expected broadband speed to be low but issues with WiFi contention caused extra issues which vodaphone promised to resolve but didn’t ring back & is still ongoing.
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2019-10-25
- Comments
-
Not one day of stable broadband since moving to Vodafone.... 3 fault references over 8/10 weeks and no solution ahead! New to market and live testing service and equipment
- Location
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- Location
- Crewe
- Reviewing
- Vodafone
- Date
- 2018-01-05
- Comments
-
Awful service office !!!! Home Internet awful !!! from December 19, I have a contract 3 weeks later, there is no internet all the time. I do not recommend . zero respect to the customer !!!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.