1,510 Customer Reviews over 38 pages
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- Location
- Glos
- Reviewing
- Vodafone
- Date
- 2017-06-05
- Comments
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Although Vodafone have tried very hard to resolve problems they haven't been able to. Lots of issues with their own systems include online account. I wasn't aware that they consider 9 lost connections every 2 days to be acceptable. Unable to meet their own guaranteed speeds, call centre staff don't do what they say they will do in terms of calling back. Billing wrong and I have had to call Vodafone far to many times than I consider reasonable. Technical help was better in terms of customer service, but as already mentioned Vodafone were not able to resolve their problems and were not willing to try anything new to resolve the issue. Basically gave up or said they could only continue more of the same which hadn't worked previously!
- Location
-
- Location
- Long Buckby
- Reviewing
- Vodafone
- Date
- 2019-01-30
- Comments
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IF you like having the internet then don’t switch to vodafone. Since switching over I have never had a stable connection, I think dropping out 9 times in an hour was the record. The technical service is also very very poor, each time you call you get what seems like a completely random solution. Avoid like the plague, I am now moving back to my previous supplier and would never consider them again.
- Location
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- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2021-04-05
- Comments
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Terrible service. Wish I'd never changed providers. Was meant to go live 12 days ago and Still waiting. Made.about 10.phome calls and they blame open reach and say they'll phone me.next day to keep me informed.but never do. When I try to escalate or complain I'm.put through to wrong compartment and needs to be in writing. More time wasted!
- Location
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- Location
- Blackpool
- Reviewing
- Vodafone
- Date
- 2023-06-21
- Comments
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33mb today it's supposed to be 50 +. Terrible trying to play x box online.
- Location
-
- Location
- en5 1lw
- Reviewing
- Vodafone
- Date
- 2018-04-06
- Comments
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hello,here is my experience with Vodafone,i switched from talk-talk to Vodafone 3 weeks a go no internet at all,been so sad and i tried to call them for 3 weeks time every couple days if there any update, they all lies,dont believe today i have the internet and the compesation they counted for me is 90pence per day,haha 3 weeks no internet,waisted at list 18 hours call them whats going on =17£ ,and the reason is not them fault
- Location
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- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2021-03-28
- Comments
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Cancelled Virgin cause it was to expensive ,contacted Vodaphone and the nightmare began ! phoned call centre spent almost an hour got through, then halfway into the process was cut off after all my details were taken ,chat bot India next all details taken after 40 mins got acc no ,needed to confirm some details another Indian chat box who told me there was no record of my previous and no account existed ,so went through it all again another acc no given ,got letter confirming install and router phoned call centre who told me my application hadn’t been registered at all by Vodaphone ,since then I have spoken to five other Vodaphone staff and my total time taken has been 6hours trying to buy broadband ,account finally set up and router arrived but then I read TrustPilot reviews where 86% gave VPhone 1 star so I cancelled with Vodaphone ,asked them to collect router and they told me there was no record of it ! I must say this experience has almost sent me mad ,and to cap it all my direct debit details arrived this morning phoned VP but they told me they can’t cancel it now and I need to contact my bank , Worst company I have ever dealt with in my life ,gone back to Virgin at least they are capable of talking sense .
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2018-05-01
- Comments
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How I hate this company!
I was visiting the UK for one month! I went into one of thier shops to get a pay as you go deal to cover my stay.
I was told that it was not the way to do it by enthusiastic sales people.
The way to go is get a months contract and cancel the next day. This used the 30 day cancellation procedure.This saved about 30 pound!
I took their advice. During the month I had problems with them and lost the will to live trying to talk somewhere in the world to an operator I could not understand and went ruthlessly through his script!
I went back to Thailand thinking I was rid of them for ever, only to find they took 240 pound out of my account for early cancelling!
I guess those salespeople got commission!!
They have won! They can keep the money! Life is too short to challenge them!
Never ever again will I consider this horrendous company!
Review of Vodafone
Robert Booth
- Location
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- Location
- St Ives, Cambridgeshire
- Reviewing
- Vodafone
- Date
- 2020-01-19
- Comments
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Now a week into Vodafone service after changing from BT. Increased from just around 20Mbs with BT to over 30 with VF. Changeover very smooth - unplugged BT Hub and plugged in VF hub. Simples! Price just about halved including landline rental from both packages.
- Location
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- Location
- mid sussex
- Reviewing
- Vodafone
- Date
- 2018-03-20
- Comments
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All family have vodafone mobiles, so we thought it a good idea to add vodafone home broadband. Good in principle. As Vodafone are on the same local loop as the ceasing entity no problem right?
Well no. Vodafone said they couldn't port our number which we use for business. Vodafone said it wasn't their responsibility to investigate with BT Openreach. Checked with BT & Ofcom who confirmed it was Vodafone's job to resolve. Vodafone wouldn't have it, I could not get by the CS rep to escalate, I tried really hard, but Managers don't make promised call backs. I even wrote to the CEO who didn't bother to reply.
Seems to me anything out of the ordinary, they either don't have the expertise, or more likely they can't be bothered.
The latter appears true with most probs that users have - interesting to note the number of Vodafone routers sold on ebay in the last 6 weeks, and the number for sale - a lot of disgruntled users?
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2021-08-17
- Comments
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Vodafone are a terrible provider. They lied about the speeds I could obtain. They then claimed I had to wait 2 weeks for speeds to "settle down" to reach maximum, which took up the cooling off period. Then speeds were no better. Speeds have constantly fluctuated generally 50% lower than the promised speed. Additionally customer services claim that you can give notice until the contract ends, therefore the promised 18 month contract becomes 19. Yet another dishonest business practice. My recommendation would be to avoid at all costs and try to find an honest broadband provider
- Location
-
- Location
- Haslemere
- Reviewing
- Vodafone
- Date
- 2017-04-13
- Comments
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I signed up for Fibre 76 with a promise from the shop of 1 pound connection fee and a download speed of min 62 and max 76. A letter arrived from Vodafone welcoming me with the statement 'This letter and enclosed booklet make up your agreement with us,....' the letter states that the connection fee is 49 pounds and the speed is min 33.5 and max 45.41. Clearly these were not the terms agreed. A complaint using Vodafone's only available avenue which is e-mail has produced no response although the website promises a reply within 2 days if possible or 5 working days maximum. So far the period is 7 working days! A call back to the Vodafone shop was met with indifference, comments that everyone had the same complaint and that replies to complaints could take 7 MONTHS to get a reply. Having today received a text message from Vodafone welcoming me I rang the freephone number provided for queries, the polite English speaking call assistant explained lots of people were having the same billing problem and he could not comment on the download speeds promised, regarding the e-mail complaint not being answered he suggested I contact the complaints department by the only available means ie by e-mail to complain my complaint had not been answered - that seems a exercise in futility. NOT GOOD SERVICE VODAFONE - NIL POINTS
- Location
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- Location
- farnbrough
- Reviewing
- Vodafone
- Date
- 2019-04-30
- Comments
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VF has been on a cost reduction drive for some time (mainly to fund the CEO's retirement plans) and the leadership are all accountants, so forget any type of quality for your service.As low cost is all VF is about now. My BB is a 40M line and when it was installed 2 years ago, I tested it with and proved it @ 55M upload and 24M download with 5 HD videos streaming (real world not the line sync speed VF say to use (just another fake metric)) to one server. Two year later and the line sync speed staill says 40M but I can only stream 1 HD video at a time. When I now want to watch video , by default the provider will move it to a lower resolution to cope with the lower speeds available (agai a real world test not the VF fake sync speed). Tech Support are card board cut outs or some automated voice which is worst that a waste of time. Looking for a new vendor for BB now as I have become frustrated with the quality even if the price is in the bottom third of BB offerings.
- Location
-
- Location
- LLANELLI
- Reviewing
- Vodafone
- Date
- 2020-09-07
- Comments
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If you are thinking of changing Broadband provider, don't go anywhere near Vodafone if you value your sanity! The promise of optic fibre speeds with none of the problems I'd experienced with a copper connection and at a reasonable price tempted me unfortunately. I have since spent literally days hanging onto a phonecall to Mumbai, Cairo or wherever, trying to sort out low speeds or downright failure of service. Life is too short to waste on this apology for a company!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2023-04-25
- Comments
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I wish it was possible to give ratings below 1star. I have been with Vodafone for years. I have been let down by this company so many times it becomes hard to track. They registered me as a BUSINESS (I am NOT!) when I first went to the shop to buy a SIM and I only randomly found out a year later, when I was renewing the contract. I could have incurred into financial troubles for this and it took the company months to finally amend that.
Last year I got a fibre contract with them. Signed, got the router, got the appointment with the engineer who couldn't carry out the connection for health & safety reasons (scaffolding was in the way, although it would have surely been safer than the flimsy ladder he was carrying)... Had to wait months before I could call to book another engineer's appointment. Got a call back saying they were not covering my area anymore (out of the blue), despite their website stating otherwise. Ended up with a 5G contract and a mobile router. Speed should have been reliable, up to 100mb/s. Instead, it's been a constant up and down between 20, 8, 10, 30, 2 mb/s in the span of a few seconds. Connection jumps between 4G and 5G constantly and, on top of that, Secure Net was added to my plan, without being outlined (nor included) in the contract. I pointed out this breach of contract, after randomly logging into My Vodafone App and noticing I had Secure Net on, despite never asking for it. So, after many years as a customer, I had enough and demanded to have the contract cancelled, due to a clear lack of transparency, hidden, unsolicited costs and an appalling Customer Service experience. After being repeatedly lied to, by being told Secure Net was in my contract and I was given multiple notices of it and a back and forth of days, they admitted the extra was not cited in the contract but denied any wrongdoing or breach of contract and offered a refund of a whopping 10£, without even an apology for accusing me of being inattentive and, implicitly, of being a liar... I obviously refused, as it's about trust, customer care and HONESTY (all things they don't even know the definition of) and I do not want to be serviced by them anymore, after the treatment I received. They wouldn't budge and demanded I pay a fee to exit the contract THEY breached. So I am now in the process of escalating this with CISAS. If after reading my review you are still considering choosing Vodafone as your provider, keep reading the countless reviews that resonate with mine and stray away like your life depended on it! IT IS NOT WORTH THE HASSLE!!! The plans are expensive, the line temperamental at best and utterly unreliable as a standard and their respect for customers inexistent. Look for better, cheaper, more honest companies to rely on and have a more enjoyable experience overall!
- Location
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- Location
- Chester
- Reviewing
- Vodafone
- Date
- 2022-04-29
- Comments
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We've had vodaphone broadband for almost 3 years now I think. It has been terrible every single second. If I was the person in charge of the wifi in the house then I would have moved from them long ago. When it works, it works rather well admittedly. However, The chances of it working are slim. It works best from around 7-10pm. During the early morning and mid day it is attrocious. I'm a uni student and spend a lot of time on the internet trying to do work but for the past few weeks I've resorted to using my phone data to do work since vodaphone has struggled to load anything. It has a hard time allowing me to send an email, let alone load multiple web pages. If you get in contact with customer service they are more than happy to apologise and sort it out for you. From that point on your wifi will be great, for a week then it it will revert back to poor performance. If you are considering vodaphone for your house, stop and find someone, anyone else.
- Location
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- Location
- Lincoln
- Reviewing
- Vodafone
- Date
- 2020-08-22
- Comments
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WORST EXPERIENCE EVER!
I was attracted by the cheaper price than BT. So arranged for Home Broadband. Like others, the broadband box arrived and all looked fine. But on the day of transfer - nothing happened!
I spent the best part of 2 hours on the chat with them, they 100% guaranteed they had transferred and the issue was mine. Fed up, I phoned BT, guess what - no transfer had occurred!
Annoyed, I phone to cancel my order. Vodafone promise to do so. Guess what? - they didn't cancel and then charged me the first month!
Was on chat with them for 2 hours to get my money back - having asked for a superior, they then chucked me of chat. I then couldn't get back on. I am now left with the account not closed, paying for something I cancelled and with no ability to get my money back.
DO NOT USE! DO NOT BE TEMPTED! WORST BROADBAND EVER!
- Location
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- Location
- Frinton-on-Sea
- Reviewing
- Vodafone
- Date
- 2019-01-26
- Comments
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Absolutely disgraceful. Go live date was missed and it took hours of phone calls and aggravation to get the internet live, including an Openreach engineer turning up at my door unannounced. Once this had been completed and the internet went live, it was incredibly slow despite speeds of at times 71.0 mbps and sometimes varying down to 2 mbps. This meant streaming and downloading via Sky Q was impossible. Whatever I did this was the same. I think this was a mixture of poor service from the exchange and the router being if shocking quality. Devices would disconnect and sometimes not be able to find an internet connection. Keep your sanity and stay with your current broadband provider, as cancelling was a hassle! I am now back with BT and receiving consistent speeds of 70 mbps and all of my devices are working perfectly. Going with Vodafone meant that I had to change my landline number and faced connection problems with BT.
AVOID AT ALL COSTS - This is the first ever negative review I have left for a product, as I felt so strongly that others should avoid.
- Location
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- Location
- Cumbria
- Reviewing
- Vodafone
- Date
- 2020-02-19
- Comments
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Started with them but they blocked my VPN. Technical told me that it was illegal to use a VPN in the UK (it isn't) and wouldn't do anything so I left within the 14 day period.THEY JUST CAN'T DO BROADBAND
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-03-09
- Comments
-
Avoid is at any costs! The worst broadband provider I ever had. The worse customer service, the worst technical support, and above all we get discounted at least 10 times a day! Joined Vodafone on October 2018, and finally report the issues to Ofcom. They advised me to contact ombudsman but prior to that contact Vodafone complaint depart and request the early termination of the contact based on lack or reliability. After contacting Vodafone, their compliant department, said: "it is normal to get disconnected once in every hour or 24 times in a single day!" At the moment waiting 28 days passes and take the matter to the ombudsman.
- Location
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- Location
- New Forest
- Reviewing
- Vodafone
- Date
- 2019-10-13
- Comments
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Most reviews follow bad expeiences but ours has been fine. BT piromised and charged for fast fibre to the nearest cabinet. We were horrified to find the real speed. Vodafone have improved the speed to the best we can ever get out in the sticks. Smooth change over and a bit faster. It is half the price!
Overall pleased with the change and improved value for money. New design router is smart and capable.
- Location
-
- Location
- Tonbridge
- Reviewing
- Vodafone
- Date
- 2022-09-30
- Comments
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Signed up for 12-month sim only contract in January. So this is a contract right for the sale of services right? So it should stay at £12 per month for the term of the contract? But in April, up goes the monthly fee to £13.11 with no warning. Noticing this, I called customer service just now to explain and the adviser was most rude and un-understanding. Apparently there will be a £50 charge to leave the contract now, or wait until next January! "Oh it's all in the terms and conditions" apparently! That's not what I was told when signing up, and not what I consider to be fair or equitable. Vodafone should perform their side of the bargain for the agreed fee, and if they decide to change the fee I should be able to pull out. Appalling - Avoid Vodafone at all costs
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-09-28
- Comments
-
I changed from virgin to take up a 18 month contract
Big mistake. The service isn’t reliable most days. Customer service talk you through reboots which then show the full service only to drop off again later. Don’t sign up. I regret it and am stuck with a contract that doesn’t deliver
- Location
-
- Location
- Irvinestown
- Reviewing
- Vodafone
- Date
- 2019-04-27
- Location
-
- Location
- Highlands
- Reviewing
- Vodafone
- Date
- 2019-10-02
- Comments
-
Vodafone Broadband has been brilliant in the Highlands, they are far more stable an internet provider than my previous provider (John Lewis & Plus-net) - I always get my advertised speeds and the connection is stable which is good in comparison to John Lewis who unfortunately used artificial bandwidth throttling.
- Location
-
- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2020-08-21
- Comments
-
The "superfast" 2 here has never managed to exceed 20.6Mbs since the day it was connected. It keeps going extremely slowly often dropping to 13Mbs. Online chat requests for help are fobbed off and formal complaints get ignored, OFCOM is the next resort. Frankly they are miss-selling a service they can't deliver and don't seem to care.
- Location
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- Location
- Berkshire
- Reviewing
- Vodafone
- Date
- 2024-03-07
- Comments
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I have to say I have been very impressed all round. Customer service in particular is very good, following an awful experience with Virgin.
- Location
-
- Location
- Aberdeen
- Reviewing
- Vodafone
- Date
- 2022-04-14
- Comments
-
Woeful, please avoid.
I have had Pro Gigafast 900 broadband for just over 3 months now.
After 8 weeks my line was just shut off one morning for no apparent reason. It seems there was a cancellation order put through, though neither vodafone nor city fibre would take responsibility for this error.
I spent more time than you can imagine (6hours on one day) on the phone to, and stuck on hold with vodafone. It took 11 days of no internet, a whole new account and checking process to finally get up and running again. I was compensated and I thought that would be the end of it.
Alas, no.
This morning I got up to my broadband not working again, after a queue for 30 minutes I had a wholly unsatisfactory conversation with a "tech" person who informed me that City fibre were doing some work and that an outage would last usually for 24-48 hours. There is no warning that this is going to happen so I was just generally inconvenienced.
I have now plugged in the back up dongal supplied and my 910MBS is now running at a download speed of 15.1MBS and an upload speed of 8.93MBS. Whilst this is completely unacceptable, the funniest bit of all is that I am using up the back up data, so in the long run this will cost me when it runs out. The fact is, I should have my quota still as this is yet another situation that the Vodafone and City Fibre partnership has created.
I then asked the "tech guy" to put me through to complaints and was told on 4 occasions that I wasn't allowed whilst the outage is ongoing. This will mean that I will have to call vodafone yet again and waste my time becoming irate in a queue again to complain about an outstanding poor service again!
Please avoid, this is not a one off thing, the whole experience is woeful.
- Location
-
- Location
- Central London
- Reviewing
- Vodafone
- Date
- 2018-01-20
- Location
-
- Location
- north Yorkshire
- Reviewing
- Vodafone
- Date
- 2017-08-24
- Comments
-
Worst thing I ever did swop to vodafone. Package of mobile, broadband & landline sounded too good. Broadband crashes 4-5 times a day. Mobile not reliable. Lucky if get 1 consistent hour on broadband. thought at first it may need time to settle but have persevered for almost a year. driving me mad its SO unreliable. dont touch with a barge pole if outside major cities.
- Location
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- Location
- Nth Yorkshire
- Reviewing
- Vodafone
- Date
- 2022-07-15
- Comments
-
After switching from BT and reading reviews about Vodaphone I wasn't expecting a smooth switch over. "I WAS WRONG" my switch-over date was 29/06/22 the engineers from Openreach called at 8.15 am and asked where I wanted the connection terminated and as I have a mesh system to extend out my wifi they took a longer route and fitted it right next to my existing setup and made it very easy the set up to what I had before. On completion of the installation which involved a fiber cable running about 200mtrs and clipping it to my neighbors house wall for 10mtr and then stretching the fiber cable to my house and running it to the back of my property(a very neat job well done) After unpacking the route etc and setting it all up, I was back online and all was working apart from the phone which I was told by the engineer it is the following day for that to start working. Just as he promised it did. I did have to telephone customer service on the day as we were not sure where the phone was plugged in and after a long conversation given the wrong information, figured it out for ourselves eventualy so cs lose a star for that. The performance is over double what I was getting with BT and has been stable throughout. Overall I have been impressed by the engineers (Openreach) and Vodafone and hopefully long may it continue.
- Location
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- Location
- Mk
- Reviewing
- Vodafone
- Date
- 2022-10-17
- Comments
-
The citifibre kids who came out only knew one way to install so no options were discussed for installing the equipment. It's less than ideal in a front bedroom on the middle floor in a room i seldom use. It's also impossible to get a wired connection from there so I'm reliant on a poor WiFi router. The Vodafone router is poor, at best. You'd hope that with 900Mb to play with you would get more than 70-80 at the wi-fi, in the same room, but no. Occasionally it goes above 80, into the 150's but not often. 1 floor up this page is struggling to load now. A friend once had gig fibre and he was getting 800+ on wi-fi... Not so here, which means that the fibre was probably broken on install and the router isn't good at dealing with it.
Poor. Stay away.
- Location
-
- Location
- Bridgend
- Reviewing
- Vodafone
- Date
- 2018-12-31
- Comments
-
Awful broadband speed and worst customer service.
They've charged me for a higher package and gave me the service for a lower package. I found out after 6 months and then they've issued a refund!
Now I'm forced into a contract which I can't get out of, but I'm also not getting the speed that is promised.
I've been with BT & Sky, chose Vodafone only because of price! Worst decision.
NEVER EVER USE VODAFONE BROADBAND EVEN IF IT IS FREE!!!
- Location
-
- Location
- South wales
- Reviewing
- Vodafone
- Date
- 2023-07-02
- Comments
-
Ordered broadband contract then immediately cancelled after finding out their poor customer service.
It took a whole morning to actually cancel the service which made me realise I was doing the correct thing.
2 weeks later I received an email to say that my service was being connected at a certain date and my hub was to be sent out in 2 days. Another phone call to confirm that it was an error on their part.
Still got their hub in the post. It's going in the bin. Lucky escape
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-04-19
- Comments
-
DO NOT CHOOSE VODAFONE!They agreed they would connect broadband on 8th April 2022 still not connected! I called them numerous times just get told they will provide an update and call back and never do. No attempt at resolution just pretend to empathise but do nothing to resolve or escalate. Keep away, they are useless!
- Location
-
- Location
- Wokingham
- Reviewing
- Vodafone
- Date
- 2018-06-27
- Comments
-
I have recently joined. Was kept informed of my order every step of the way. Broadband went live on the day stated and very happy with the speed so far. Router seems fine and get a good signal
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2018-06-22
- Comments
-
The worst provider ever. Highly incompetent staff who tell you lies. Openreach think they are a joke. I was left without a broadband for 20 days. Will never use them again
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-07-27
- Comments
-
Shocking customer service, the waiting times for simple things take hours, and I mean hours.
- Location
-
- Location
- Newry
- Reviewing
- Vodafone
- Date
- 2019-01-26
- Comments
-
Worst experience of switching to a new broadband provider. Easy set up, quick delivery before the switch date, then a rediculously bad experience. The speed, which was previously 35mbps with BT is now 0.6 mbps with Vodafone. I have spent every day on live chat with them which takes a half hour to get through to someone, and livechat was used as I held for 40 mins on the phone and didn’t get through to anyone. I’ve been advised to change my channel, advised to wait 24 hours, they reset some settings, advised to connect items by Ethernet instead, advised to disconnect everything and just use one device. Vodafone have now lost my business and it is atrocious that they are even allowed to offer broadband as a service.
- Location
-
- Location
- sheffield
- Reviewing
- Vodafone
- Date
- 2023-04-03
- Comments
-
I swapped from Plusnet whom i had no issues with for 3 years, so i know the line and services to my property are fine. I swapped to the same speed fibre package. Since moving, i've had no end of blackouts, dropouts, buffering, slow speeds etc.
They've just put the price up by 14.4% which is unjustifiable and just a money grabbing greedy exercise. I hope the board lose their jobs for such a scandalous greedy practice. Lost a customer for life that's for sure.
- Location
-
- Location
- sheffield
- Reviewing
- Vodafone
- Date
- 2023-07-28
- Comments
-
Absolutely terrible. I've had Plusnet and Sky broadband in this same property and never had any issues whatsoever, speed good, reliability etc all there. Been with Vodafone for a around 9 months now and it's just been shocking. Constant problems, connectivity randomly dropping, customer services refusing to do anythting about it becuase " their system shows everything is working" . . well sorry guys, i forgot that every app i have on laptop/phone/tv/tablet can ALL have the same problems at the same times and it's definitely not your crap service. I can't wait to move away from them to a decent and reputable provider. DO NOT USE
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.