1,510 Customer Reviews over 38 pages
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- Location
- Pontefract
- Reviewing
- Vodafone
- Date
- 2018-03-11
- Comments
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Unfortunately you cannot leave a zero score, DO NOT be taken in by their lies, never had more than 1mb download speed, customer service is an absolute joke, cancelled after 2 weeks of no broadband, off back to BT, should never have left them, yes they are expensive but at least they are reliable!!!
- Location
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- Location
- Pontefract
- Reviewing
- Vodafone
- Date
- 2020-07-19
- Comments
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For a telephone company these are a disgrace. All they think about is getting your money. I signed up with them and internet was great, then it kept going offline. I have lost count on how many time is Have contacted them. Their communication is non existent, as in they don't ring up to arrange for an engineer to come to your house. No they just turn up. I won't be renewing with these cowboys and I suggest you go elsewhere and don't bother trying them as we never got the speed advertised and promised.
- Location
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- Location
- Pontesbury
- Reviewing
- Vodafone
- Date
- 2019-08-28
- Comments
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Have had a very reliable BT connection for the past 3 years but moved from them as there is now competition in my area and the price is more than £45 a month in savings.
Vodafone service however is noticeably less reliable and slower although it shouldn't be. I use my own router rather than BT or Vodafone so service in theory should have been the same.
Logged a call with Vodafone Customer Support on day one to get a static ip address that sales said should not be an issue - 2 months later - 15+ calls and emails, texts and twitter and still the case has not been resolved - it's like groundhog day when you contact support - there's zero continuity or follow-up.
Guessing VF have outsourced this business and they get measured on volume of calls? Please avoid these folks as they're just not fit-for-purpose.
- Location
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- Location
- Pontypool
- Reviewing
- Vodafone
- Date
- 2024-01-12
- Comments
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I don't normally write reviews but here goes..AVOID at all cost! Appalling customer service and they lied about Internet speeds, my rights, options for switching, cooling off period and they were generally unpleasant and unhelpful. Please do not consider taking out broadband with them
- Location
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- Location
- Pontypridd
- Reviewing
- Vodafone
- Date
- 2017-02-18
- Comments
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Wish there was a minus star ....where do I start . Ok went from Sky to Vodaphone on the 31st January promise fibre for a lower price just plug in and switch on .....17 days later it worked although not working to great.The technical team and customer services promised to phone you back only once this occurred in the 17 days without service ,they kept blaming BTopen reach when the engineer came from BT this type of fault is normally rectified within 48 hours really evident that vodaphone didn't raise a ticket - my advice stick with a trusted brand ...I wrote to the director to fix my issues
- Location
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- Location
- Port Elizabeth
- Reviewing
- Vodafone
- Date
- 2021-11-18
- Comments
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Rubbish speeds for a service that's supposed to be a 20m line... Lucky if you get 1.5 on a good night... Windy weather.. Bad rain... Goodbye internet connection! Joke
- Location
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- Location
- Portishead
- Reviewing
- Vodafone
- Date
- 2018-01-07
- Comments
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Constant dropouts since signing up in November. Naively allowed them to arrange an engineer and send a new router, went over the cooling off period and now stuck with them for 16 more months. Loses connection for a few minutes about once an hour, disrupts our streaming and working remotely from home, and the boys' gaming. Much happier with Sky before them, slower but almost never suffered dropouts. A shame as I really rate them as mobile phone providers, been with them 16 years.
- Location
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2017-02-24
- Comments
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Don't switch to Vodafone. Went online to change providers because sky were getting to expensive (but I always received brilliant broadband with them) saw Vodafone, same deal but half the price. Put my phone number in & postcode. All fine nothing to be done. I got half price router at £25 so I was happy. Router should arrive in a few days & im good to go. Got an email saying they didn't have any routers available so I had to wait another 10days, not a problem still happy to wait. Then got an email saying there's a problem & they have been trying to contact me for 4 days & where I haven't responded they've cancelled my order. I've been a Vodafone mobile customer for over 10 years & it was all going through the same billing account so they got my mobile number & house phone both with voicemails, so no one tried to ring me. Any way rang them to see what was going on. They said they couldn't use my line & I had to pay £60 to get a new line put in & now I've missed the deal so full price for the router £50. By this time sky has been cancelled. So I refused to pay any more & said I wouldn't have left sky if I had to pay £110. They were good enough to honour the original deal at £25. Which I was pleased they did so thank you Vodafone. Anyway I've been with them over a month now & the wifi is terrible! On YouTube, a couple of seconds in it starts buffering. Any websites take ages to load, it's crap. Dial up when I was a kid was better. I've rang them 5 times trying to get this sorted. The 1st 4 people were brilliant, polite, easy to understand & very helpful. I never waited over a minute to speak to someone really, really good customer service. The 5th bloke was crap. Every adviser had put a note on my file of what they had done, what I told them. So each person in turn would know what's going on & save me repeating myself. The 5th bloke just said "all the others were wrong, wifi is a privilege. We only guarantee fixed line broadband so I should just cancel". I would have give them 5 star customer service but the last fella ruined it. Vodafone did exstend my 30day cancellation time to help me sort the problem.
- Location
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2018-10-07
- Comments
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I switched from virgin media to Vodafone and it is a bad choice it took 5 weeks for connection and the connection is disgusting it made me lag on my PS4 games so bad my I had to turn my game off before a smash it and and YouTube videos don't work extremely well. I have too watch my videos at 480p and it's isn't a great experience NEVER EVER GO TO VODAFONE!!
- Location
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2019-01-17
- Comments
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Just switched, everything has failed. Can't get the internet working at all, it was meant to be a "simple switch process" but I need to call tech support which is annoying as I have a degree in computing! Might just cancel it.
- Location
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- Location
- Portsmouth
- Reviewing
- Vodafone
- Date
- 2023-04-04
- Comments
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City fibre are the installers and between them and Vodafone it’s a terrible service. Couldn’t even arrange the install and left me hanging. I would not recommend!
- Location
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- Location
- Preston
- Reviewing
- Vodafone
- Date
- 2024-02-06
- Comments
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I upgraded to fibre on January 10th2024, the openreach engineer assured me it will be up and running by midnight that day. It never worked. I spent hours yes hours to the Vodafone call centre (which is in Egypt now) who passed me from department to department with every excuse you can imagine. After two weeks of false promises and lies I cancelled my contract. I cannot claim compensation due to me cancelling my contract, if I ran over my two week cooling off period I would have been charged £113.00. Terrible service, no one seems to care. My mobile phone contract ends in March and guess what, yep I’m moving that too. Avoid Vodafone broadband like the plague worst service ever.
- Location
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- Location
- preston
- Reviewing
- Vodafone
- Date
- 2019-10-01
- Location
-
- Location
- Preston
- Reviewing
- Vodafone
- Date
- 2023-05-09
- Comments
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Broadband goes down every week! Very unreliable! Especially when it comes to working from home! Also, when we signed a contract, we were promised a tablet as a new customer. Never received it. Enquired four times, it was promised that it would be sent to us, but it was never received.
The worst broadband we have ever had!
- Location
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- Location
- preston
- Reviewing
- Vodafone
- Date
- 2017-02-21
- Comments
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I have been with vodafone for nearly a year and cannot wait for my contract to finish! The initial changeover went like a dream but unless you only want ethernet and perhaps a couple of wifi devices, I would strongly advise looking elsewhere. I suddenly started to get problems with wifi devices suddenly disconnecting. All I get from the customer services is that my contract is for the broadband only and wifi is a 'curtesy' service! They suggest that I only ever have a maximum of 5 devices on at once and switch off the wifi on TV's mobiles etc when not being specifically used! I should also use the app to make sure that I havent forgotten to switch anything off! We had more of the family at home when I was with sky and must have had about 15 devices connected at times, with no problems at all. The router also just cuts out on occasions and needs rebooting. Vodafone won't let you use another router. In future I will happily pay a bit more for a decent service
- Location
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- Location
- Preston
- Reviewing
- Vodafone
- Date
- 2017-12-06
- Comments
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Top class service. They delivered everything they promised. Installed on time and the broadband speed delivered is as advertised. I have no negative comments only positive things things to say at this time. I would recommend this service. I was with BT and this service is equal to BT at a vastly cheaper price.
- Location
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- Location
- radstock
- Reviewing
- Vodafone
- Date
- 2018-12-05
- Comments
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Of course you are great... until I'm asking for my money back.
I had to cancel my service due to change in work needs. It was within my cooling off period. You have taken a payment and i am trying to get it back. Numerous calls made to you. I often hang up due to the unreasonably long wait. I just got a REAL PERSON a miracle today. They went off for 'a few seconds' to look up details. They were gone at least 5 minutes and i had to hang up. some of us are at work and cannot stay on the phone for ages waiting for you. Where the hell do your agents have to go to look up details? Across the road? to another town? Why can't they look up on their computers. Your service level is terrible. I am now on hold yet again . been waiting over 25 minutes.
i try often calling from home in the evening but never get a person at all.
I am really disgusted and shall make sure to review you badly on every review site i can find. I expect you do this to people you owe money to so we give up. horrible company!
- Location
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- Location
- Rampton
- Reviewing
- Vodafone
- Date
- 2020-10-23
- Comments
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Absolute PANTS. Sorry, I hate to complain but this service was woeful. 70MB download at 6am, 10MB during the day, 1-4MB in the evening peak. BT and Plusnet were *always* 50MB+ on the FTTC system in the village. Voda have simply oversold their capacity and have to throttle speeds drastically. I cancelled within the 14 day period. Never again. AVOID.
- Location
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- Location
- Ramsbottom
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
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Swapped on the 26th Nov. Can no longer stream Tv or even get emails or read the paper on my phone. Ring and you're put on hold until you give up, live chat can;t help. BUYER BEWARE
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2019-10-25
- Comments
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I am glad I didnt listen to all the negative reviews I was a little worried after I signed up but had my broadband 2 weeks now and its been very reliable and stable faster than the NOW TV broadband it replaced but just a bit slower than the BT broadband I had before that but so much cheaper even better price too as I have Vodafone Mobile. I got the superfast 2 which syncs at 42 but I expect that as im not close to the exchange i got 38 with Nowtv and 48 with BT for reference.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-10-21
- Comments
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This is really a review of Cityfibre :
Astonishingly Incompetent, Poorly Managed and apparently Completely Unaccountable.
Vodafone do the best they can with a shoddy fibre network provider.
1. Arranged fibre broadband from Vodafone through the Cityfibre network. Cityfibre connected the fibre to the house but as there was no ‘signal’ to the telegraph pole they told us we might be without internet connection and ‘landline’ phone for 2 to 3 days (max). We thought that was acceptable but it turned out to be untrue.
2. We were without VoIP phone and internet for 14 days despite repeated requests through Vodafone and even an email (with a friend’s computer) to the CEO of Cityfibre. ie no access to banking, email, shopping and all the other things that we take for granted. I manage a volunteer, not for profit organisation and that proved impossible without internet.
3. Cityfibre won’t accept responsibility for any of this and as an unaccountable monopoly simply brush off any complaints and direct you back to the ISP. When I phoned the ‘Issue Resolution’ office at Cityfibre the person I spoke to was dismissive, unhelpful and pretty unpleasant.
From my experience, the overall impression I have of Cityfibre is a company that is dishonest, astonishingly incompetent, poorly managed and simply uncaring - as they are completely unaccountable to individual customers.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-10-26
- Comments
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Very unreliable broadband service. Regularly (hourly at least) drops out for >10 seconds). Doesn't seem that I am alone in this, from very similar complaints from others.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-01-12
- Comments
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It's worst broadband I've ever had in my whole life. Lot of connection issues and had used their Broadband fast track customer service multiple times but did not improve the service. Entered a long term contract so I'm tied up until this Sep. Would never use this provider as multiple complaints did not improve the service.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2020-01-22
- Comments
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Wifi router just doesn't cut the mustard!
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2019-12-05
- Comments
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Terrible customer service, please do not sign out with Vodaphone especially broadband service. They signed me up for two broadband contracts at the same time-without my permission and sounded like they were giving me a favour for cancelling one of them (the one that was set without my knowledge). Managers zero emphaty for their side "error". Absolutely horrible and horrifying experience.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2018-03-09
- Comments
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I was called by Vodafone and they convinced me to move two mobiles, broadband and IPad services to them. WORST MISTAKE EVER!! I have spent the last year taking them to the Ombudsman for every account that they have no interest in resolving unless they are instructed to! There customer service team are unfriendly, unhelpful and rude! Don't move your account to them unless you have the time to constantly call and have the extra time to use the Ombudsman. Even now they have admitted fault and provided refunds etc I am STILL the owner of a brand new 7 plus that does not work... called again today and they refused to believe I got the phone from them! I had the Ombudsman prove they provided it.. its a joke... Cannot wait until I can get out of the contracts and go back to my previous provider who NEVER caused any problems! Virgin Media come back! All is forgiven!!!!!!!!!!!!!
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-11-07
- Comments
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full fibre 2 hopeless between 0.00 and 26, drop out, constantly phoning and round and round we go
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2017-06-18
- Comments
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Initially everything was ok but then I've noticed that I keept loosing my connection. So I called Vodafone they got me to check everything around my router, no fault found. I was promised that IT will call me and resolve my problems. I got a TXT from IT that they've run checks on my line and all is good, no fault.
I called Vodafone and explained again that I keep loosing internet connection every day at least 2-3 times a day.
Vodafone response to that "it is expected to have up to 4 connection drop outs a day, it's not a fault"
So I asked them can I terminate my contract earlier as they are not providing the service I'm paying for. Vodafone said yes but I'll have to pay early termination charges because they are not at fault.
Great service from Vodafone!!!!
Guess what? 2 days ago they've announced a price hike and everyone has 30 days to leave them with no penalty charge.
Keep switching guys, just NOT to Vodafone.
Reading about Vodafone broadband drop outs on Internet you'll see that there is an issue with their router and they will not fix it or even give you a replacement one.
Absolutely terrible service.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2022-11-24
- Comments
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Excellent. Never had a single problem. Coming to an end of the 2nd 18 month contract. Very stable service. The latest router is excellent although does not have as good wifi range as the BT router, but is very reliable; the first router was rubbish. Im on the 60Meg service and get around 50-55meg.
Puzzelled by all the poor reviews.
- Location
-
- Location
- READING
- Reviewing
- Vodafone
- Date
- 2020-02-05
- Comments
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Wanted to give No star, but there was no option. 1 Full year I ran with 2 Mbps In fact as per Guarantee speed I should get 23Mpbs, So Whole year the problem was not fixed and was on Discounted payments.
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-10-12
- Comments
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Incredibly poor service. Order was cancelled without any reason and when I phoned up to complain they had no idea why. They also couldn’t get me the same connection date despite calling them within 10 mi utes of receiving the cancellation notice. Avoid if at all possible
- Location
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- Location
- Redbridge
- Reviewing
- Vodafone
- Date
- 2020-06-21
- Comments
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I have had various ISPs and Vodafone has been decent (a couple of minutes-long outages) but down-stream bandwidth are consistently above 20Mbps (mostly 40Mbps) which is good enough for my IPsec, streaming and kids' usage. Had experienced loads of other ISPs for myself and supporting colleagues' home internet during lockdown, so far Vodafone (decent), BT (mostly decent), Zen (good), Sky (ok-ish), Now (meh-ok), Virgin (where's the rest of 480Mb?) and Origin (god no).
- Location
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- Location
- Redhill . Surrey
- Reviewing
- Vodafone
- Date
- 2023-07-09
- Comments
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Wish I'd never changed my broadband to Vodafone. It's absolutely the worst choice I've ever made. So slow I could cook my lunch and still be waiting for my daily paper to download. I have no problems with my phone at all and never realised how bad Vodafone broadband is.
- Location
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- Location
- Renfrewshire, Scotland
- Reviewing
- Vodafone
- Date
- 2022-10-08
- Comments
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Don’t trust Vodafone + CityFibre on “gigafast” internet.
I switched from Virgin to Cityfibre due to assurances that it’s reliable from
trusted friends, and the promise of symmetrical upload and download speeds.
This was a huge mistake.
Installation was supposed to be Monday 26th September. I cancelled Virgin that day and cut the cable so the engineers didn’t need to drill another hole in the wall. Then they said there was some sort of “gap” in the cabling further up the street to the cabinet, so it couldn’t be finished. No idea what the issue was, but whatever. It took Cityfibre until yesterday, Friday 7th October, to send an engineer out to blow the cable. I was promised that it would be arranged “within the next 10 days”, which seems mean “we’ll bother to call you to arrange the visit exactly 10 days from now, then the visit will be at some point after that”. That seemed to work, and the lights on the ONT are all green.
But the internet is STILL not connected. The Internet light on the router is flashing red indicating it cannot be authenticated at Vodafone’s end. It was doing this all day yesterday. I wasted an hour on the phone to be told “everything is done our end, it can go live any time until midnight” even though it was patently obvious it would not magically fix itself at 2 minutes to midnight.
Quelle surprise, it doesn’t work this morning either. I have wasted another hour on the phone to Vodafone, only to be told that it is something Cityfibre need to fix, and they may need an engineer visit. But they’re shut on weekends, so I need to wait until Monday
I have been 12 days without broadband, relying on the 4G backup dongle. I have had to waste HOURS on the phone to both Cityfibre and Vodafone to find out what’s going on. And now it will be 14 complete days without broadband, assuming they actually fix it on Monday, which is seeming increasingly unlikely. No doubt I’ll be waiting another 10 days from Monday for the Cityfibre engineers to bother looking at the appointment system and scheduling me in. I am not even convinced it’s Cityfibre’s issue here, as the connection test the guy did to the ONT yesterday worked, it’s just the Vodafone authentication that’s not working. It’s definitely not the cable or the router hardware, as I’ve tested my own router (with the correct PPPoE credentials I was provided by Vodafone) and other cables.
I asked Vodafone to just try resetting the PPPoE credentials, as based on other forum posts, this seems to be the solution. They flat out refused and said “the problem is with Cityfibre”. This would fix the issue within minutes, but they’re unwilling to even *try*. This constant buck passing and refusal of both sides to accept any responsibility is absolutely ridiculous.
Don’t bother upgrading to Cityfibre through Vodafone if you get a circular through your door promising fast speeds, it’s probably not going to work and they’re not going to expend any effort whatsoever trying to fix it promptly. When it does eventually connect, I’m fully not expecting to get remotely close to the advertised speeds.
- Location
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- Location
- Retford
- Reviewing
- Vodafone
- Date
- 2019-05-09
- Comments
-
I can genuinely say their customer service is horrendous. They continued to charge me after leaving them due to their error. I still await a refund. Foreign based customer service is a joke. avoid
- Location
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- Location
- Rezende
- Reviewing
- Vodafone
- Date
- 2023-12-04
- Comments
-
3 days my broadband does not work. How can I work, can I have some compensation?
- Location
-
- Location
- RH
- Reviewing
- Vodafone
- Date
- 2020-07-19
- Comments
-
Reliably delivers a MAXIMUM of 1 MBPS AT PEAK
- Location
-
- Location
- Rhondda
- Reviewing
- Vodafone
- Date
- 2018-05-31
- Comments
-
Immensely happy with Vodafone. Was previously on Post Office, calls and broadband. since the switch we're getting greater than 10x faster download speeds (6~mb to current 62-71mb, both confirmed on Vodafone App and Ookla) and it makes all the difference. Had the occasional drop out, but they are usually resolved within 30 seconds, far quicker than any we had with PO, and those are very rare. Wit the £4 add on for weekend and evening calls, were paying almost exactly the same for better speed, better service, and the same phone line. Could not be happier.
- Location
-
- Location
- Rhondda
- Reviewing
- Vodafone
- Date
- 2019-11-26
- Comments
-
Decided to leave sky for Vodafone in January , tempted by the good price and an amazon echo thrown in.
What a mistake that was My sky connection was 40 meg consistent.
Vodafone started at 55 and has now sunk to 18 meg.
My router had constant drop outs, self rebooting, thus lowering my line speed.
There is a bug within the router that when your Apple Watch connects via Wi-fi the router reboots.
This is a known problem to the tech team and new firmware will not be available until January at the earliest.
So I am now stuck with a pathetic speed and Vodafone will not let me go from my contract.
I have disconnected my watch and the line is now stable but do you think Vodafone will reset my line to training again., s as absolutely not,so now have to wait 8 weeks to escalate and leave this rubbish provider.
- Location
-
- Location
- Rhyl
- Reviewing
- Vodafone
- Date
- 2022-07-14
- Comments
-
Just changed to vodaphone from EE last week. The engineer moved the copper line and put fibre into the front of the house. I can no longer get internet to the back of the house. The engineer at the time says phone vodaphone and they will send you out a couple of boosters! So I call..an hour and half on phone being passed around and they won’t send out boosters. I can’t return to EE as they have removed the copper cable. So I’m left with rubbish WiFi that doesn’t reach the back of the house..not a huge house..regular 3 bed semi!! It’s more expensive than with EE..thought I’d get better connection and better service, been with them less than a week and it’s a nightmare. Absolute rubbish!!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.