Vodafone Home Broadband Reviews
Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Vodafone.
Recent Customer Ratings for Vodafone
- Satisfaction
- Customer Service
- Speed
- Reliability
Based on 2069 customer ratings since 2020-01-25 (Show all time ratings)
Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.
984 Customer Reviews for Vodafone
Reviewer | Location | Reviewing | Date | Ratings |
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Dreadful service it’s SSSSSOOOO unreliable I cancelled after 30days and went straight back to BT |
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Andrew sheppard | Vodafone | 2019-05-06 | ||
My wife and I have just moved into our first home and the first thing I wanted to get up and running was the internet as I know this is usually what takes the longest. |
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Jon | Vodafone | 2017-09-15 | ||
My WiFi is absolutely terrible Can’t even load up google , worse WiFi I’ve ever had no doubt and it’s ruined all my work doesent work at all !!! |
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Unknown | Vodafone | 2019-12-19 | ||
AVOIDD!!!The worst services ever!! The worst customers services. Even Talk talk are far more better! |
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Marius | Vodafone | 2017-12-13 | ||
Getting latency of 232ms (on Superfast 2 Fibre) - very very poor! |
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John | Vodafone | 2019-06-16 | ||
1 star because 0 is unavailable, worst broadband i have ever had, constant disconnections, 0 internet speed, cant stream anything and customer service is a shambles. AVOID AVOID AVOID. |
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mccue | Vodafone | 2018-03-07 | ||
If I could give half a star I would, even no star. |
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Chosen2008 | Vodafone | 2016-11-08 | ||
I have had internet problems for around 20 days. Receiving less then 1mg to no internet. I wish this was the first time it has happed however it is not. |
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Leanne | Vodafone | 2018-03-08 | ||
they expect the customer to open the bt socket which is illegal just so they can run tests, they even asked me to open the bt socket with a screw driver i mean WHAT if i was a old person they said they could not fix the issue without this, i have been told by BT that if i touch it and there is a issue then i will be charge for a minimum of £50 for a engineer call out |
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Mr Naylor | Vodafone | 2019-01-27 | ||
Avoid like leprosy. Broadband service cancelled in the first month as service was rubbish (connection stopped working every 2-3 minutes) in the first month I had to contact customer service around 10 times, they did not fix it. After I swapped broadband they kept charging me months. In the last 6 months I tried to get my money back. They promised me the refund in 5-10days and they always forgot to send the money. I have printed all the conversations so time to ask for legal help. |
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Joseph | Vodafone | 2018-06-07 | ||
Absolutely disgusted with Vodafone! We arranged a date and time slot for broadband to be installed, and my husband took the afternoon off work especially. When he called them to find out where they were, they said they’d cancelled the appointment because there was a problem with the cabinet in the street and needed to reschedule the appointment for 5 days later! |
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Nicola | Vodafone | 2020-02-07 | ||
Been with Vodafone since July after being conned into getting it we was told we would get a minimum of 60mbps but the highest we get is 40 we was told we wouldn't have to pay for instalment but we got charged the internet speed goes up and down all the time with it dropping out completely at least 5-6 times a day the wifi range which we was told is one of the best on the market doesn't work if your more then 10 meters from it and it can only support one or two devices at a time when we phoned up to complain all they said was the guy who sold us the deal shouldn't of said any of that cause it's not true when we asked about leaving they wanted us to pay the full 18 months up front so now we are stuck with this terrible internet |
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Luke | Vodafone | 2018-01-26 | ||
I sing the contact on 16 of March for 76 mbps. They promised me that everything will start on 23 rd of March,just arrived to home got text that my internet will start 4 of April. 4 of April internet was actived but router I got 7 of April:D |
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Maty | Vodafone | 2018-04-21 | ||
Absolute crap, no one there knows that they're doing. |
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CM | Vodafone | 2020-04-19 | ||
Without a doubt the worst service I have ever received. I have no words. Just avoid at all costs. I am switching all services & will never use any of their services again. Don't be lured by cheap deals it's not worth it. |
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Suzanne | Vodafone | 2018-12-13 | ||
Broad band is in a holiday let and we have had very positive response from clients, only problem was with Openreach repairing a fault, Vodafone was great at chasing them up and offered a compensation discount on my next bill. |
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Adrian | Church House Stoke Abbott | Vodafone | 2018-02-19 | |
I got this not that long ago. I was meant to get 500 MB/s but i am averaging about 20-35 MB/s. |
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Laurynas | 58 Newark Avenue | Vodafone | 2019-01-24 | |
I have had Vodafone Broadband for over nearly two weeks now, and I can only say it is great. I switched from BT Infinity which i've had for a number of years since it was first released. |
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Trev M | Abbey Wood | Vodafone | 2017-09-15 | |
Vodafone guaranteed 10.8 Mbs upfront in writing, initially all went well with installation etc. After a couple of weeks the internet speed started to cause spooling and drop out, speeds of 7.8 Mbs according to Vodafone but Oopla showed 7 Mbs. Router and incoming box was changed and all okay for a couple of weeks and a repeat of previous problem, Vodafone agreed speed had dropped off to 6.4 Mbs but watching TV and tele-conferencing, not together caused spooling and connection loss. Complained and was given the normal checks and they agreed that the rate had fallen to below the 6.4 and was at 5.8 Mbs, Oopla shows 4.8 Mbs. Final outcome more spooling, line down more often but Vodafone has given a whopping 15% discount on monthly charge and basically said live with it or go to another provider. Problem no Virgin in the area and Openreach will be backup so nothing will change. Speed at box is 21 Mbs so telegraph line is degrading quality to circa 5 Mbs (75%), so money being taken for service provided and maintenance but the latter not being done as distance from box to router calls should provide circa 15 Mbs. Vodafone is not in control of Openreach and therefore supplies rubbish Broadband. |
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Dave | Abercarn | Vodafone | 2018-08-21 | |
I bought its fastest broadband (76MB). One of the worst broadband interms of speed and download ..Even you tube videos doesn't play properly . |
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Min | ABERDEEN | Vodafone | 2017-10-23 | |
The advertised download speed with my package is 38mps. I hae just tested it and it averages 21. I live literally 100ft from the exchange, so thats miles of fibre and 100ft of copper. When I call to complain they tell me the problem must be in my flat. The router is plugged directly into the socket on the wall, but if i test the speed using my laptop inches from the router there is no improvement. Customer service just say they are sending the signal at 40mps and refuse to send an engineer to investigate. It's not cheap, the customer service is awful and I can't even stream iPlayer or YouTube reliably. |
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Chris Mackay | Aberdeen | Vodafone | 2017-03-06 | |
Had this broadband for a year, and I have got to say it is the most unreliable and slowest internet I have ever had. Never had problems like I have had with Vodafone. My internet drops out 3-4 times a week and I lose connection. I play online gaming a lot and it's a pain and when streaming Netflix or YouTube it buffers, which for this day and age and these 'supposed' speeds it's utterly ridiculous. I've had engineers out to check my phone line etc but no improvement. The customer service is pretty much non existent. The usual 'we will check your phone line' and 'your speed at your router is what it should be'. I'm lying for the Up to 76MBps broadband, and use a hard wired connection for what I can, and I receive at max 20MBps download with 5MBps Upload which is daylight robbery. I have patiently waited until this contract ended and I will not be renewing with Vodafone. My parents experience the same issues, when they also have never had any issues until switching to Vodafone. |
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Lewis | Aberdeen | Vodafone | 2017-09-18 | |
I signed up with Vodafone in March 2019, I was advised that I would have a minimum download speed of 38 Mbps, I was only getting between 18 and 21, very slow, I contacted Vodafone in May they advised me that my speed was slow, brilliant of them, so they advised me that they would sort the problem out, they did nothing, on the 2nd January I contacted Vodafone, they came through on my mobile on TECH SEE, they view all the problems and saw the speed check on my laptop, it was 21 Mbps download, I have run this test over a 100 times in the last year and it always comes up between 18 and 21 Mbps. I was advised that they had found a fault in the exchange, and that an engineer from Open Reach would be with me on the 3rd January, no engineer turned up. I contacted Vodafone again, they spent over 4 hours on the phone with me running speed checks, changing settings and again on my mobile by Tech See, they advised me that they would send me another Router, this is the third Router I have had, they advised me they would contact me on the 8th January at 18.00 hours to see if the new Router had helped me, again I got no call from Vodafone, I contacted Vodafone again and advised them the new Router had made no difference to the speed I was getting, they then advised me that their was multi issues on the line and a Open Reach engineer would be coming to my home on the 10th January 2020 between 13.00 Hours and 18.00 hours, now what a surprise again no Engineer turned up, just after 18.00 hours I contacted Vodafone again, they advised me that the Engineer was at my home at 13-14 on the 10th January and got no reply, I was at home all day and I have a CCTV system with 8 CCTV Cameras, so I looked at the recording for that day, no Open Reach Engineer was at my home, not even in the street, so they advised me that an appointment had been made for an Engineer to come to my Home between 8am and 1pm on the 11 th January 2020, I had a phone call from an Open Reach Engineer at 11am on the 11th January, he was phoning me from London to find my address, I am in Scotland 965 miles from London, he said he could not come up to Scotland and help me, so again I phoned Vodafone and complained, they have not addressed any of my complaints since last year. I spoke to another person in Vodafone Technical, they advised me that their was no problems in the line, and advised me to do another speed Check, I refused to do that again, as I have run over 100 speed checks in the last year, and they have all been between 18 and 21 Mbps, 18 of these checks have been done this year, and they have seen the results when they were on my mobile doing the TECH SEE, so they know what speed I am getting, and they keep asking me to do tests, they always come up with the same results. VODAFONE ARE TOTALLY USELESS. WHAT A TERRIBLE COMPANY. |
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david | Aberdeenshire | Vodafone | 2020-01-11 | |
Whilst the price and speed package was very well priced and i gone for it, using it for 6 months it has been unreliable service on monthly, weekly and daily basis, i experience frequent broadband disconnections and reduced speed, for example for the last 7 days i am running on 8Mbps download speed where is my package is 65Mbps. |
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Vadim | Addlestone | Vodafone | 2020-05-17 | |
Moved to Vodafone from Origin and what a difference. On Origin I was lucky to get 10 - 15 Mb and was told my line would not support anything better. |
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Keith Disney | Allington | Vodafone | 2019-01-18 | |
Brilliant, was with Origin (urgh) was slow, just service was diabolical, took 4 days to answer an email to be told to ring, after 2 hours waiting to be answered hung up |
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Scrimple | Allington | Vodafone | 2018-09-17 | |
This broadband is the most useless thing i have ever experienced. I live in the country side so my internet speed it anywhere from 8mbps to 15mbps so not great. However this isn't the issue as it is the same for most providers, the issue is that their router is god awful. I have had issues since day 1 where the router would disconnect from the internet for no reason. after a lot of telephone calls and new routers we were informed by Vodafone that our router disconnects from the internet after it has done a certain amount of downloads. I may be wrong but isn't it its job to download to receive downloads and uploads. So their router decides to STOP WORKING WHEN IT DECIDES IT HAS HAD ENOUGH. They had no way to fix this. NEVER USE THEM! To be honest they don't deserve any stars at all but unfortunately that isn't an option. |
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James | Alton | Vodafone | 2019-10-16 | |
Wifi connectivity is horrible every half an hour the connection drops completely and does this every single day I've tried contacting about this as I've heard other people conplain about this broadband service provider I'm trying to work with it ans im not able to complete anything as when im half way through something it cuts off my younger son has complained about it as he plays on his video game console and it cuts him off everyday |
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Liam Roche | Alton | Vodafone | 2018-12-26 | |
Vodafone set us up quickly, and we had a much faster line than advertised. However, we came home one day and our Internet wasn't working. Contacted support who advised us our account had been cancelled, so they setup an engineer to reconnect us 2 days later. Still no Internet from then so phoned again and was told that the exchange was broken and that in 2 days open reach would be out to fix. Phoned back again 2 days later and was told that the open reach appointment was never scheduled and that in 2 days it would be fixed, surprise surprise no Internet 2 days later and this time told he didn't have the right materials to fix the exchange. Asked for a 4g dongle to keep us connected and were told no as we are not moving house so we asked to cancel and move to another provider, after cancelling we were transferred to customer service who offered us a 4g dongle but were told that the 18.50/month we had agreed to would be going up to 23.50/month. This all happened because apparently we are supposed to phone Vodafone and tell them that our Internet is working? Would avoid at all costs. Just spend an extra couple of quid a month and go to a better provider |
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Jack Simmons | Andover | Vodafone | 2021-01-20 | |
I have just changed to Vodafone and what I have experienced so far is nothing short of appalling. I cannot connect to Wi-Fi on any devises. I work from home and it is absolutely useless. I have contacted Vodafone and have been given free data and told an engineer would come out. The service is terrible. I was told to download there app. Every time you try to connect to Wi-Fi nothing works. I have Netflix on TV and it cannot connect to that either. What's the point in paying for broadband if no service? |
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Denise Hutton | Arbroath | Vodafone | 2020-05-18 | |
Hands down the worst fibre broadband I have ever had. |
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Mark | Armagh | Vodafone | 2020-02-22 | |
Vodafone processed my order incorrectly by installing a brand new line for broadband instead of taking over the working line of BT. So I end up having two landline numbers and two broadband package. What is worse is that they did not send any confirmation of service after the installation because they have got my email wrong so I did not realise this until BT chase me for payment. Very poor customer service and very annoying indeed! I spent the whole Good Friday morning dealing with this mess that is created by Vodafone and they denied it all the way and refuse to compensate. |
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Z Tang | Ashford | Vodafone | 2018-03-30 | |
Vodafone Customer Services have been brilliant, I'm afraid its Openreach Fibre Services that have let Vodafone down as they do with all other fibre providers. If only Openreach would upgrade each time they reduce services due to demand, then all Broadband Fibre would improve no matter who you were with. But no complaints about Vodafone, they have been excellent. |
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Christopher Smith | Ashford, Kent | Vodafone | 2019-07-29 | |
I had issues to start off with. I contacted Vodafone broadband and they sorted it. Half of Vodafone line is owned by them the other half is owned by bt openreach. Alot depends on how good a quality the line is and how far away you are from the connection. If you contact Vodafone they will sort peoples problems out |
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DAVID | Atherton | Vodafone | 2018-04-02 | |
Absolutely disgusting customer service and broadband. |
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Sebastien | Aylesbury | Vodafone | 2018-08-04 | |
Switched from Sky. Works flawlessly, up and running within an hour. |
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Callum | Ayrshire | Vodafone | 2018-04-03 | |
My home broadband signal is so weak Evan my ipad buffers sometimes. I think they restrict my speed some way and I have the fibre broadband. My old bt box speed was better and it wasn't even fibre. |
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Bob | Ballymena | Vodafone | 2020-02-21 | |
Had a few issues at start which was bt open reaches problem other than that everything is perfect would recommend them and would recommend vodafone to employ there own engineers instead of openreach |
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Gary Cunningham | Ballymena | Vodafone | 2017-11-22 | |
Missed the connection date by over a week, customer service is in india, waited over 2hrs on one day to try and get a date for connection |
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John | Ballymoney | Vodafone | 2020-11-06 | |
have vodafone for 2 months now great speed but there routher is useless got negear d7000 speed is quicker wifi excellent all around the house pity about there routher speed as quicker than bt |
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paul | ballywalter northern ireland | Vodafone | 2018-05-02 | |
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The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
