1,510 Customer Reviews over 38 pages
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- Location
- south West London
- Reviewing
- Vodafone
- Date
- 2020-12-27
- Comments
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very poor equipment, very slow speeds,constant wifi dropouts and customer service based in India that will drive you insane( how many times do they have to do security checks!!!!). Takes forever to try and get anything done, but they always do the bare minimum, usually not solving the problem. If you like tv on demand buffering, constant interuptions/breaks during skype and whatsapp calls.....then vodafone is worth considering!
- Location
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- Location
- South Yorkshire
- Reviewing
- Vodafone
- Date
- 2018-01-30
- Location
-
- Location
- South Yorkshire
- Reviewing
- Vodafone
- Date
- 2022-07-21
- Comments
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We’ve only recently joined Vodafone and it is by FAR the WORST Broadband/WiFi service we’ve ever experienced in the 15 years at our current Home. Promised the earth, delivered nothing, and after sales communications are clearly deliberately dire, it’s absolutely ridiculous, I’ll be cancelling today!!!
- Location
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- Location
- south yorkshire
- Reviewing
- Vodafone
- Date
- 2021-04-23
- Comments
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Avoid vodafone broadband. If you have had a good experience you are extremely lucky. Claim tobe all uk based customer services.
I have spoken to iftaqar mustaffa and habib so far and they were all very ignorant.
- Location
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- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-10-04
- Comments
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We came across from Sky after seeing a good offer.
We have had nothing but trouble with them throughout this year.
1. The customer service was abhorrent. Worse than talktalk, worse than any other company I have dealt with. I was lied to repeatedly about speeds and why they weren’t taking the money out of my account, they openly called me a liar despite me showing them proof I was correct. Not just once, for five consecutive months. I was cut off each month despite proving each time they were wrong. It is difficult to describe how atrocious their reps are until you deal with them.
2. The speed is quite good, I like the way you can increase the broadband towards certain devices on the mobile phone app, however the range on the router is transient at best an can be very poor just ten feet away.
3. Their much self praised router isn’t the worst I’ve seen but it isn’t the most reliable I have had. It can be very annoying to have the internet drop out randomly for a few seconds.
We have changed over to another company the day our contract ended. Helped by the fact they were charging us more per month than we should have been.
I will never use them for broadband again.
- Location
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- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-06-20
- Comments
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I've switched broadband providers fairly often and have never had issues....until now.
Vodafone are quite safely the most incompetent provider (and probably ANY company in any field) I have ever dealt with. I didn't even get as far as getting a connection before cancelling.
The router provided didn't work....fair enough..that happens. A replacement was due to be sent within 5 WORKING DAYS....meanwhile the line had switched so I was offline. I thought at this point that 5 days was bad enough but worse was to come. On the 5th day I rang for an update and ETA....guess what? the router had not been ordered...."it will definitely be there in the next 3 days". On the third day I rang for and ETA....guess what?...it hadn't been ordered or sent.
10 days so far without internet....which, granted, is a first world problem but nonetheless, as I am self-employed and work from home caused a great deal of inconvenience. The compensation offer?...a month's free line rental.
Bye bye Vodafone....officially the worst company I have ever had the misfortune to deal with. Unfortunately I can't give zero stars otherwise I would.
- Location
-
- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-11-23
- Comments
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Signed up for superfast 2, guaranteed speeds of +55mbps. Daytime speeds fluctuate between 5-25mbps. In the evenings it's around 5-15mbps. Have spoken to them numerous times - they finally admitted they have oversubscribed and they can't achieve those speeds. Another thing, their app is garbage, says you have 80mbps, when you have 5. Will speak with Ofcom and Trading Standards.
- Location
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- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2017-08-08
- Comments
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the most worthless piece of garbage i have ever come across, the connection is terrible, signal strength weaker than a prawn cracker, drops out 24/7, useless customer service departments, they do nothing to try sort out problems. i have to constantly restart the router to get the speed back up on it, only to have to do the exact same thing 5 minutes later. so basically don't even bother with them because they'll just take your money and screw you over. its so bad in fact we are actually taking out a broadband package with Virgin while still having to pay for this crap.
- Location
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- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-02-28
- Comments
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My family (5 members) and myself do not have internet for ONE week by the moment!!!!
It was expected to come live on the 21/02/2018.
This did not happen. Called vodafone on 21/02/2018 was promised that internet should come any minute. This did not happen. Chatted online with vodafone on the 22/02, spend 2-3 hours chatting, tested line and router, vodafone concluded that engineer should come and solve the problem with the external line, state that ticket is raised and the problem will be solve within 72 hours. Called vodafone on the 23/02, was told that ticket is not raised for some reason and that now they are rising ticket for sure and that problem will be addressed within 48 hours. Called vodafone on the 24/02-- the representative assured me that engineer will come in 24 hours and that he personally will be calling me to check the status of my problem. This did not happen! Called vodafone on Monday evening 26/02 and asked why engineer did not come contrary to the promisses to come soon -- the answer was that I could not be promised that somebody will come within 24 hours! It is 28/02 -- and still engineer did not call me and did not come. This is disaster -- too many lies, too many excuses, zero efficiency,
and week without the internet -- disaster for me and my family.
Just do not go with vodafone!!!! It is killing me.
- Location
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- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-06-27
- Comments
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Abysmal. Just abysmal...
I took up Vodafone broadband as I was a mobile customer too, but this service was so bad it has lead me to leave Vodafone fully as a customer.
At first the broadband would work for 30 secs before dropping out for 45sec, this then grew to 90secs of dropout. After a week I'd had enough, I have never experienced this with broadband. Completely unusable. I went with another leading provider within 14 days cooling off period.
I will stick with one of the big names sadly as it will cost more. But the broadband service provided is much more reliable.
- Location
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- Location
- southampton
- Reviewing
- Vodafone
- Date
- 2018-08-01
- Comments
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bad service, always turning the hub on and off, if we have a couple of iPads connected to wifi, we cannot stream bbc etc (tv has a wired connection) the wifi range is rubbish.
the speed when doing a speed test shows ok, BUT the packet loss is shocking. voda are only interested in the speed... not the content. usualy put my phone on tethering for everyone to use in our house. we get much better internet doing that.
- Location
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- Location
- Southampton UK
- Reviewing
- Vodafone
- Date
- 2018-11-17
- Comments
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Joined Vodafone a few years ago with their super fast 2 service and am now experiencing diabolically slow lin speeds has low as 9mbps. Told to test in safe mode.no difference. Told to use lan connection. No difference. Been contacted three times. Repeat above three times. I want out and fed up with being treated as a liar. Will complain to Ofcom.
- Location
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- Location
- Southend
- Reviewing
- Vodafone
- Date
- 2018-04-30
- Comments
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Day one on Vodafone broadband and already my speed is 10meg faster than promised. Setup/order was speedy with no problems. Good to see virgin media lied to me when I left them and was told I wouldn’t get more than 10meg ! Amazing Price and Service!!
Time will truly tell , but it’s an fantastic start !
- Location
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- Location
- Southend-on-Sea
- Reviewing
- Vodafone
- Date
- 2023-11-28
- Comments
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Why oh why did I leave Virgin? Was without Broadband for two weeks involving three visits to make the connection (a month after the original date promised). Achieved eventually, but it keeps cutting out, and I don't care what figures and data regarding speeds they may quote, I'll argue black's blue it's NOT as fast as Virgin. I reckon they're in breech of contract. Looking forward to being able to make my escape.
- Location
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- Location
- southport
- Reviewing
- Vodafone
- Date
- 2020-06-27
- Comments
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line always braking down they say will fix it but still not fixed
- Location
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- Location
- Southport
- Reviewing
- Vodafone
- Date
- 2021-02-02
- Comments
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Purchased Superfast2 broadband from Vodafone due to the promise of 60mb+ speed. It's been 2 years since I became a customer and our speed has never been faster than 32mb. I have brought this up with their customer service but all they could offer me was a 15% discount.
If your looking for 60mb+ service in Southport, Merseyside I can honestly say don't use Vodafone. Try another service. You may have more luck that me.
- Location
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- Location
- Southsea
- Reviewing
- Vodafone
- Date
- 2020-08-18
- Comments
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Still without broadband over a week after the activation date. We have called Vodafone daily and their customer service have not been helpful at all. There is no record of our issues or contact history and each day we are told an engineer will be fixing the issue within the next day and they will call back. Not yet fixed and no calls back. We have already now switched to virgin media and will cancel our contract.
- Location
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- Location
- Springholm
- Reviewing
- Vodafone
- Date
- 2019-12-11
- Comments
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Absolutely fuming, router was supposed to be delivered 6/12 as engineer coming on 11/12. Contacted vodafone on 10/12 to ask where router was, it will be here tomorrow. This afternoon contacted again, told its on its way, it will be with you today. Just phoned to make a complaint as still no router. On phone 25 mins to be told there is something wrong with my order regardless of loads of emails from Vodafone saying everything done and ready blah blah blah. Told I have to phone back tomorrow and speak to the relevant dept. I asked why I have been lied to twice, he tried to say I hadn't been lied to, I stood my ground and said twice I was told it would be here today and its not. He agreed I had been lied to. I have been a Mobile customer for 20 years with no issues. Well done Vodafone, you have now lost a customer. Oh and I'm being charged for a service i can't use!!!! Be warned people.
- Location
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- Location
- St Albans
- Reviewing
- Vodafone
- Date
- 2021-02-17
- Comments
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Their technical team is one of the worst teams to speak to in terms of:
1: Listening to you describe the problem.
2: Providing clear and easy to understand updates and next steps.
3: Making you jump through pointless hoops.
I called in with a problem on my broadband that started 9-10am Friday morning.
Many calls, hours of hold time and after reaching out to their twitter team, I'm still no closer to them being anything that I'd call hopeful.
I need to wait 24-48 hours (3rd time I've heard this now) and we'll see if they can help.
When it works it's fine, but that's like anything in life and a pretty low bar to hit.
- Location
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- Location
- St Albans
- Reviewing
- Vodafone
- Date
- 2018-03-12
- Comments
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Equipment provided by Vodafone is an absolute joke. It took me 4+ hours to bypass their router to get normal internet speed over the wifi and cable. Whole process was painful so I won't ever again choose Vodafone in the future.
- Location
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- Location
- St Dogmaels
- Reviewing
- Vodafone
- Date
- 2022-08-16
- Comments
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I've had this so called broadband connection for a couple of months. Daytimes are fine but in the evening it is terrible. It drops continuously. I've cancelled my DD and will be calling to cancel my service with them tomorrow. I don't have time to waste with trying to get it sorted. It's not fit for purpose!
- Location
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- Location
- St Helens
- Reviewing
- Vodafone
- Date
- 2023-01-19
- Comments
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Never get the advertised speed that I pay for, some websites either won't load or take ages, but on mobile connection they load instantly. Terrible router software that often won't let me log in. Parental controls are a waste of time. wifi signal around the house is very intermittent and changeable
- Location
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- Location
- St Helens
- Reviewing
- Vodafone
- Date
- 2020-06-16
- Comments
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The worst service provider in UK, no speed, poor customer service.
- Location
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- Location
- St Ives, Cambridgeshire
- Reviewing
- Vodafone
- Date
- 2020-01-19
- Comments
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Now a week into Vodafone service after changing from BT. Increased from just around 20Mbs with BT to over 30 with VF. Changeover very smooth - unplugged BT Hub and plugged in VF hub. Simples! Price just about halved including landline rental from both packages.
- Location
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- Location
- St. Helens
- Reviewing
- Vodafone
- Date
- 2018-11-22
- Comments
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Zero stars. I don’t know where to start. Poor internet quality, engineers that didn’t show up (twice) requested to cancel which was ignored- actually set me up with a new activation date instead! All this plus call centres in a non English speaking country. Extremely poor! Avoid like the plague.
- Location
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- Location
- Stafford
- Reviewing
- Vodafone
- Date
- 2018-01-13
- Comments
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Completely execrable. Cut us off from our existing ISP three weeks early, and were unable to connect us to themselves.
Told us that it could take up to three weeks to resolve.
Numerous chasing phonecalls resulted in assurances that the broadband order was being placed again and the provisioning department would ring us back.
No one ever rung us back. Rang them again (after 3 weeks of chasing them), the day after the original go live date, to find that in fact the order hadn't been placed.
We cancelled at that point.
Rarely have I experienced such terrible customer service A byzantine organisation of many departments, whose sole incentive appears to be to transfer you to someone else, rather then solve your problems. Avoid them like the plague.
- Location
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- Location
- Stafford
- Reviewing
- Vodafone
- Date
- 2021-12-28
- Comments
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Can't wait till February when we can move to a better provider. WiFi on Kindles has been appalling, having to resort to main wired computer. Advertise average download speed of 63Mbps, (minimum speed should be 40Mbps), suffice to say we do not even reach the minimum - our speed is in th very low 30's, with only 1 computer on OR 1 Kindle. Constantly drops out and we are very low users. Sometimes wifi off for days. Service call has been able to rectify speeds/connection to wifi but it doesn't last. Get tired of rebooting modem. Think very carefully if you're thinking of moving to Vodaphone!
- Location
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- Location
- Staffordshire
- Reviewing
- Vodafone
- Date
- 2018-08-11
- Comments
-
Awful can't wait to leave my contract. Paying for super fast broadband but getting 7.5 Mbps per second only. Can't stream Netflix unless every one and the cat goes into airport mode on their devices. Have had the router replaced twice and been without broadband for upto 2 months. The 'mansplaining' customer service is awful, like having a cervix makes you instantly unable to figure out WPS! can't wait to leave my contract
- Location
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- Location
- Staffordshire
- Reviewing
- Vodafone
- Date
- 2017-05-11
- Comments
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Swapped from BT infinity 2, as the vodaphone was a lot cheaper.
Had lots of connection issues especially on mobile devices.
Speed very good at router (66Mb/s) but achieving nothing like that on wifi linked devices (even when 50cm away)
Apps were not loading videos (BBC, Imgur etc)
Spoke with customer support, updated firmware, updated phone, turned off firewall - still no joy.
Websites can take 20 secs to load and regularly freeze, so a pretty much un useable
Decided to go back to BT as still within my 30 days trial.
Cannot recommend
- Location
-
- Location
- Staffordshire
- Reviewing
- Vodafone
- Date
- 2023-12-15
- Comments
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Terrible customer service. Router never arrived but they still charged me. Customer service don’t seem to understand there is a problem with their process and just keep trying to reorder the router, which keeps just not being delivered. It’s been a month and they still haven’t fixed the issue. DO NOT BUY VODAFONE BROADBAND!!!
- Location
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- Location
- Staffordshire
- Reviewing
- Vodafone
- Date
- 2020-10-02
- Comments
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Applied for broadband, Vodafone cancelled the order without notifying me. Spoke to an agent who said there had been a system glitch.
Applied again, this order was also cancelled.
Vodafone social media team sorted a third application and got it processed.
Router arrived, 1st October activation date given. Line didn't transfer from my old provider. Old provider stated Vodafone had given the wrong transfer date.
This order has also now been cancelled.
I now have no internet, and no phone line. I also have to pay for an engineer to attend no matter which provider I go to, because Vodafone deactivated the line.
Do NOT use Vodafone at any cost. This has took 6 weeks, left me with no internet whilst working from home, and cost me £50 in setup fees to go back to my old provider.
Disgraceful.
- Location
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- Location
- Stalybridge
- Reviewing
- Vodafone
- Date
- 2018-05-07
- Comments
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Having been on this review site before making my choice of broadband provider, it was evident that every mainstream provider has exactly the same level of bad reviews, so my decision was based on my own gut feeling instead of reliable internet reviews, it seems it’s true that a huge majority of internet reviewers only post because they want to share their bad experience, and people who have had a perfectly satisfactory experience seldom share it online. So I would like to post mine here. I chose Vodafone mainly because their super fast 2 fibre deal was £12 cheaper per month than Sky. We were moving house so my previous provider ruled themselves out due to inability to provide a service at my new address.... strange as I have moved to a more urban area. Anyway, switch on day I had no service by 7pm. I rang customer service and they had sorted it within an hour, I was away from home at the time so they rang my wife at home and sorted it out with her. Job done. A week in I am more than happy with the service. I have had no interruptions to my service, I have streamed a few premier league games and am getting upwards of 60 mbps speeds. The only negative so far is that my house is a three storey new build and in the top floor en suite the wifi signal is very weak. Apart from that minor I would recommend Vodafone broadband.
- Location
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- Location
- Stalybridge
- Reviewing
- Vodafone
- Date
- 2024-01-25
- Comments
-
My internet is always problematic. My booster box doesn't work, always resetting it, works for a day then stops. My 4G back up never kicks in. I rely on broadband as I work from home a lot, due to issues ost days I end up having to connect to my mum's SKY broadband as she lives next door.
- Location
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- Location
- Stamford
- Reviewing
- Vodafone
- Date
- 2020-08-08
- Comments
-
Vodafone is an absolute disgrace to society and practically false advertise their speeds which they offer and have bad support processes in place.
There support team is absolutely shocking as tickets are closed without clarification from the end customer that the issue has been resolved.
You are told that the issue will be resolved within the next 3 days, which then turns into an 8 day and I still have no confidence in that they will resolve the issue as this issue has been going for over a month.
I would never recommend Vodafone as the customer is mislead all the time.
Kind Regards
Shane
- Location
-
- Location
- Stanley
- Reviewing
- Vodafone
- Date
- 2022-08-22
- Comments
-
Awful internet service. Live in a bungalow, even paying for vodafone pro and still not getting internet
- Location
-
- Location
- Stirling
- Reviewing
- Vodafone
- Date
- 2017-11-09
- Comments
-
Have fibre broadband with speed up to 38mbs and only reaches the high teens, not good enough.
- Location
-
- Location
- Stirling
- Reviewing
- Vodafone
- Date
- 2022-04-21
- Comments
-
I've got the deal for a broadband on 23rd of March. It's 21 of April already and the optical fibre haven't yet been connected. Since then two visits of city fibre engineer had been scheduled. On both of the visits no work was done. The first engineer did show up, yet prefer canvassing instead of the work he supposed be doing. The second engineer missed the appointment completely. Both time I was required to take my time off work and only just to be ommited by the engineer. Each time I've raised a complaint and new timeslots for engineer visit were proposed. I've told myself to give it a try for a third time, however I learned that my order get cancelled, thus I would be required to go through whole process one more time. I don't care enough to just stay with Vodafone (I've been Vodafone client for 4 years) and will not tolerate this any longer so I'm going to look for the other priver offers as I will recommend my friends to do likewise. Worst experience ever.
- Location
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- Location
- Stirlingshire
- Reviewing
- Vodafone
- Date
- 2018-11-23
- Comments
-
Utter garbage. 9 Months of pathetic unreliable service. Once you’ve reconnected each day it’s tediously slow. We don’t even bother connecting our phones to the WiFi any more as the 4g is 100 times faster.
Gave up trying with the customer services for the good of my mental health and just gonna ride out the last 3 months of this god awful contract.
- Location
-
- Location
- Stockbury
- Reviewing
- Vodafone
- Date
- 2020-07-04
- Comments
-
Worst company by far. For phone for broadband
Lie after lie after lie. Been waiting 8 weeks!! Finally get the WiFi wired in 4 days ago, been on the phone to them everyday for atleast an hour. Minimum. Internet goes every 30 mins. Slow. Rude customer service. Lie after lie after lie. Passed around to all different people to lie and lie.
The last ladie hung the phone up on me and was rude as anything. Going to cancel the lot worst company I’ve ever dealt with don’t know how there still going, don’t know how they can get away with lying threw there teeth to all there customers. Wish I done some more research about them before I signed up honestly the most stressful so called ‘company’. Had better service from mcds drive thru then anyone from this poxy pathetic shambles of a company
If you haven’t already do yourself a favour and don’t sign up go somewhere else anywhere else.
- Location
-
- Location
- Stockport
- Reviewing
- Vodafone
- Date
- 2020-03-15
- Comments
-
I wish I’d read the reviews first, I thought all providers were the same but sadly I was very wrong. I’m getting nearly half the speed I signed up for, and quit often a lots less that that the lowest I seen was just over 1mbps. I asked if I can cancel because they haven’t given me the speed I’m paying for and they said I’ll have to pay a fine of nearly the entire contract. Do yourself a favour and listen to the reviews on here and go with someone like sky, BT or even TalkTalk because at least with TalkTalk you get the speed they tell you or at least I did
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.