1,510 Customer Reviews over 38 pages
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- Location
- North london
- Reviewing
- Vodafone
- Date
- 2017-10-04
- Comments
-
Absolutely terrible service from Vodafone from start to finish.
Switched to Vodafone broadband and selected an installation date. A few days later get an email with a different date for installation that has been given to me without checking.
I can't do the date so call and request original date.
Nothing happens for three days. So I call back to be told original date is unavailable. So agree a second date.
Called back next date to be told second date isn't possible and offered new installation date 12 days after original selected date.
So I cancelled the whole thing. And you'd think that would be the end of it. Receive a text saying I've cancelled. And then emails about services I've added... And a bill.
The bill is for services before the installation date.....
What a bunch of idiots.
Terrible terrible terrible service.
- Location
-
- Location
- North London
- Reviewing
- Vodafone
- Date
- 2018-01-22
- Comments
-
Atrocious broadband, swapped from Sky who were quite adequate and have been forced to swap again because the service from Vodafone has been possibly the worst service that I have paid for in my life, slow to mediocre speed, worse than average ping but worst of all by far the frequent disconnects - 1 or 2 every hour, unable to stream videos or play computer games because of he constant interruptions, I will never use Vodaphone for anything again for the rest of my days.
- Location
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- Location
- North Norfolk
- Reviewing
- Vodafone
- Date
- 2017-05-16
- Comments
-
This single star may, to some, appear a bit harsh; but I can guarantee these people have ever been foolish enough to use this company for broadband. When we first started using Vodafone as a broadband provider we were getting approximately the speed they had agreed to provide us with. Then after about 6-8 weeks we started to get very poor broadband speeds (between 0.4 to 20 odd Mbps. The 20 Mbps may sound pretty good to some of you, but we signed up for 38 Mbps! I have contacted their technical support (a bit of a joke as by definition 'support' would imply some sort of assistance!) and they blamed the low speeds on our setup at home. This 'setup' they refer to is the same setup we had when we were with BT, only they gave us almost 50 Mbps! We also get regular drop-outs of service (a few times per day). All-in-all if you are thinking of saving a few quid every month by going with Vodafone, I would think again. Because the savings would not be worth the infuriating hassle this incompetent company provides!
- Location
-
- Location
- North wales
- Reviewing
- Vodafone
- Date
- 2023-02-16
- Comments
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I would absolutely recommend that people avoid this provided. For 18 months I have been unable to connect any 2.4ghz devices. I have reported it repeatedly, hours and hours on hold, multiple promises of call backs. I have been spoken to like a child, told I that I must have my passwords wrong or that all of my devices are faulty because it’s definitely not the router. Despite their assurances that the router is working perfectly, it was suggested that I buy my own router or upgrade to their new package!
- Location
-
- Location
- North wales
- Reviewing
- Vodafone
- Date
- 2018-03-14
- Location
-
- Location
- North west
- Reviewing
- Vodafone
- Date
- 2018-03-24
- Comments
-
AVOID AVOID AVOID
THE WORST BROADBAND COMPANY THAT I HAVE HAD TO DEAL WITH IN MY ENTIRE LIFE
YES IM ANGRY NOW
I was paying for 70mbs and only ended up getting 2 or 3mbs !!!
No gaming, streaming or webbrowsing for at least 3 months for me since i joined. I’ve experienced the stone ages for the last few months
I must have rang over 50 times to get the matter resolved and they have no clue what they doing. I just ended up cancelling everything
I shouldn’t have changed providers, worst mistake i’ve ever made
AVOID AVOID AVOID
- Location
-
- Location
- North West
- Reviewing
- Vodafone
- Date
- 2023-03-01
- Comments
-
After many years of trying to move (3 times)into the modern world via Fibre my dream has come true.
Several of the well known brands failed me, lied, never turned up, refused to climb up due to H&S.
Vodafone transition was so simple and the Hub very stylish.
I moved from the copper cable 10mbps to fibre 100mbps and a VOIP telephone!
Everything was simple, slick and worry free. Vodafone were brilliant.
My new VOIP phone is far better than the old landline!
Just remember if you are moving to fibre and a VOIP telephone system you have no need to buy a VOIP telephone just a converting insert plug called a RJ11 adapter.
- Location
-
- Location
- North West England
- Reviewing
- Vodafone
- Date
- 2022-07-20
- Comments
-
Patchy speeds at times, terrible app that either won't connect or declares the system fully healthy. Terrible customer service line that makes it really hard to speak to a real person and keeps trying to send you to the website to FAQ's (before finally relenting and putting you through to India). The system "had a glitch" that means all customers leaving got sent an email saying "thanks for staying"..! Glad we've left...
- Location
-
- Location
- north yorks
- Reviewing
- Vodafone
- Date
- 2021-10-13
- Comments
-
swapped to vodafone seemed a good deal, they created an account but unable to access it, eventually after 1 hr wait on phone to customer service sorted it. Unable to get speed as promised only 20mbs. Customer service a total joke, unable to understand advisor.
Left after 10days. An utter shambles for broadband.
- Location
-
- Location
- North yorkshire
- Reviewing
- Vodafone
- Date
- 2017-03-13
- Comments
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I switched in November 2016 with the promise that my broadband service would be better than my previous supplier and I had 5 months of shockingly bad customer service including Vodafone staff lying to me, not following through on promises and staff blaming each other for poor service. My broadband speed was much slower than I've ever had with BT or Sky and non existent on numerous occasions. Vodafone blamed it on so many things that I lost count and I spent hours on the phone trying to resolve it - they even blamed it on my computer and told me to take it to PC world to get it fixed ! I switched back to Sky and this morning after plugging my sky router box in no more than 10 minutes later my broadband signal is working perfectly again. I would not recommend switching to Vodafone broadband to anyone.
- Location
-
- Location
- north Yorkshire
- Reviewing
- Vodafone
- Date
- 2017-08-24
- Comments
-
Worst thing I ever did swop to vodafone. Package of mobile, broadband & landline sounded too good. Broadband crashes 4-5 times a day. Mobile not reliable. Lucky if get 1 consistent hour on broadband. thought at first it may need time to settle but have persevered for almost a year. driving me mad its SO unreliable. dont touch with a barge pole if outside major cities.
- Location
-
- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2024-02-28
- Comments
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I had copper broadband from Vodafone for a while and was never that impressed with it. Speeds were never brilliant, router dropped out every night and needed resetting once a week to reinstate full connectivity and the WiFi strength was poor. However the customer service I received at the (early) end of my contract was deplorable.
I ordered an upgrade from copper to fibre broadband from Vodafone but the pricing wasn't explained properly so on reviewing details I decided to cancel the upgrade. Vodafone did this, but didn't stop the planned end of the copper service. One of their team even spotted it, contacted me to check it was wrong, then assured me it wouldn't come to an end. Yet it still did, with no warning.
They refused to reinstate it saying they could only offer a new fibre contract, which would take weeks to install. They offered no mobile data assistance because I didn't have a phone contract to attach it to, and refused any compensation unless I took fibre out with them. I was still in contract which they ended early and have since tried to charge me an early termination charge also. It's been appauling treatment and my complaint with them is still ongoing, but they think it's resolved and are ignoring my escalation. Do not go near them.
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2023-11-19
- Comments
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Appalling company to deal with! I changed to Sky as Vodafone increased charges and Sky said they would contact Vodafone for a seamless transition. I thought I would check and Vodafone claimed they didn’t know even though I’d steady been disconnected and Sky Broadband was operational. Anyway they are adamant at charging me for 2 months on cancel. I feel they are absolute robbers and their chat people are intransigent!!! I’ll never ever deal with this shower again and would advise other people to watch their tricks and hiding behind red tape !!’ Don’t use Vodafone !!!
- Location
-
- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2022-06-24
- Comments
-
Don't bother wifi so bad it cut out all the time ,super wifi booster are a waste of time.speed hours talking online to reconnect 2 days later same old crap
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2018-04-14
- Comments
-
Appalling service, they promised the internet service to start on the 4th of April, then due to an unknown fault they delayed it until the 13th. However we could not use Internet until several calls in the 14th. Compensation? £15 and a very arrogant manager called Robert with no manners irle customer service skills...
- Location
-
- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2018-05-23
- Comments
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In my experience doesn’t live up to standards, a lot of cutting out and the speed doesn’t live up to what was advertised
- Location
-
- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2017-09-13
- Comments
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Rubbish do not even think about getting these in. Organised setup for 8-9-17, its not 13th and still no internet. They had no problem cancelling my old ISP but getting this one working is not happening. After being on hold for hours (no joking) they try and fob you off with, its Openreach not us. Rang again 2 hours to be told my date has been changed to the 25th, well thanks for updating me on this and you can shove that date. Then was told the 13th is a go and I am so lucky!!! Not really when I should be surfing with a 50Mbps download right now but currently getting 0. I read the bad reviews and still gave them a chance and i'm sure tomorrow when its not working i'll be cancelling and trying Plusnet
- Location
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- Location
- Northampton
- Reviewing
- Vodafone
- Date
- 2024-03-14
- Comments
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After 13 years of Terrible ser vice from SKY Q I changed to Vodafone.
Super service, very polite installation team, set up my computer & printer No questions asked.
Faster than Sky Q, its Fibre not landline.
£28 instead of Poor Service SKY which was £48.
- Location
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- Location
- Northamptonshire
- Reviewing
- Vodafone
- Date
- 2020-01-27
- Comments
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Called Vodafone in November, gave 30 days notice to cancel my pay monthly contract as it had expired. They said final bill will be December. But what happened on the 8th of Jan? Another bill was generated, processed and paid. I had not used that sim since November. Vodafone have unlawfully taken money out of my account and customer support from Amit and others have been not helpful in fact they are lieing to me.#
Update: 19/01/2020 still no refund yet. According to Gov UK am i entitled to claim interest of 8% per day for my refund to return.
Update: 19/01/2020 Vodafone Customer Relations emailed me to say a refund has been initiated of £40.94.
Update: 27/01/2020 compensation amount £15 was refunded but i am missing my actual amount payment of £25.94 to be refunded.
Update: 27/01/2020 Vodafone advises me the refund will take 7 more working days.
1) Why do you provide false information to your customers?
2) Why should i have to wait extra time for my refund. If you staff did a job correctly they would refund me 7 working days after Jan 8th.
I think Vodafone need to train their team!
- Location
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- Location
- Northants
- Reviewing
- Vodafone
- Date
- 2023-12-25
- Comments
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Absolutely horrendous support and overall process when moving house, cut off early and charged for the pleasure. Unable to provide a service at new address. Poor communication over the phone, no clarification via email, so so poor.
- Location
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- Location
- Northants
- Reviewing
- Vodafone
- Date
- 2020-10-13
- Comments
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Broadband ticked over ok but I was a low user. The fun started when I vacated the property. My contract date was 21st monthly, Vodafone were contacted to cancel the service on 30th Sept, which they did however instead of issuing a closing account for the pro-rata amount the wanted the FULL monthly payment for which they will eventually refund the difference, in the meantime they are charging the new tenants from 1st month. At the point of writing this I have been on a call with them for over 49mins & counting. Ive spoken to 2 different people who a failed to understand & now tell me I will be charged a late payment fee because they havent issued the correct bill. I'm now being transferred to a 3rd person..oh joy another long wait with dreadful music playing. This is appalling service. Now I've been advised he doesnt want to put me through to someone else another & starts arguing with me when Ive been perfectly polite but firm that I wanted this resolved & to be given the amount due to the closing date so I could make immediate payment. At the last point I was left on the line for 30mins The call ended without resolution after 1hr 20min 46secs. APPALLING SERVICE
- Location
-
- Location
- Northern Ireland
- Reviewing
- Vodafone
- Date
- 2022-01-10
- Comments
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Unable to contact yourselves, wrong name etc and no help. Would not recommend or use Vodafone ever again. Have spent hours on phone on chat and direct call but still no satisfaction
- Location
-
- Location
- Northern Ireland
- Reviewing
- Vodafone
- Date
- 2018-05-31
- Comments
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At the start of my order, Vodafone missed the connection date by almost 3 months blaming our exchange and said it needed work done on it. Considering I had BT Infinity for years before, I wondered what was wrong; especially as my neighbours, who have BT and Sky had no such problems.
Not a great start, but Vodafone was very helpful and provided us with free mobile data during that time.
When finally up and running, I noticed the speed was getting slower as time went on.
It started off at 69mbps slowly going to 55mbps, which I did not mind because it was enough for our usage.
When with BT I averaged 74.6 and only had the odd disconnection.
Recently disconnects started happening, and huge amounts of FEC and some CRC errors. I phoned Vodafone and they agreed an issue was there and arranged for a BT engineer to call out saying I had a RAIN issue. The engineer called out, said it was not RAIN, and proceeded to change my master socket faceplate and fixed some loose wires that he noticed were loose at the cabinet.
The issue still wasn't fixed, leading to another engineer visit to do a lift and shift at the exchange and some more tinkering with the wires coming into the house.
I left it for a few days, but things are the same. I am left with a connection that has disconnected 3 times yesterday and 14hrs connected today that I had to reset manually because the connection went stale. I phoned Vodafone support who insisted that no issue is present and took me through the range of useless tier 1 support stuff that was never going to check things. In the end, the lady agreed to raise another ticket with second line support who were to ring me back within 24 hours. Over 24 hours have now passed, and no return call.
The Router, as you would expect, is not great - poor wifi that cant cover my terrace house and lacking management features like QoS.
My impression of Vodafone is that there is lower speed than BT, never mind the shaky start, and now there is the issue of the unresolved fault that I feel Vodafone has washed their hands of.
I would never recommend Vodafone Broadband to anyone and even if they fix my issue tomorrow and it stayed fully working, I will still be leaving as soon as my contract ends.
These are my own opinions based on my personal experience.
- Location
-
- Location
- Northern Ireland
- Reviewing
- Vodafone
- Date
- 2020-01-23
- Comments
-
It was an absolutely abysmal experience from start to finish. And it is still not over because although I cancelled the account in September- which Vodafone accept-I am still being charged £25/month due to a 'system error'. Have lost count of the hours and hours spent trying to sort out problems ranging from dreadful signal strength to account being in wrong name, to tedious Transfer Of Ownership form filling and a 6 month process!! Honestly, I have never felt the need to record reviews before but this has definitely been the worst service experience of my life.
- Location
-
- Location
- Northern Ireland
- Reviewing
- Vodafone
- Date
- 2020-10-16
- Comments
-
Speed is fine. Price is keen. Provided equipment is junk. Reliability is poor. Customer service is appalling
- Location
-
- Location
- Northumberland
- Reviewing
- Vodafone
- Date
- 2022-08-06
- Comments
-
I had Vodaphone at my last address and was paying for the top speed as my wife works from home so I was getting up to 76mps obviously I didn’t get that it was always around 54mps , I moved and took Vodafone with me , that was 18 months ago and I am still having problems, I have had several engineers out they have altered the box and eventually changed it and wired straight to post outside of house so it couldn’t be more direct , yet still having problems , I am lucky if I get 31-33 pms , even though I was told and have it in black and white that my minimum will be 41mps and max 67mps ,the excuse I get now is the network minimum is 31mps , so why are they allowed to tell you minimum 41 if. It’s 31 , I have tried and tried to get this resolved and all I get is a foreign person asking me the same scripted questions every time , I requested my complaints to be printed and sent to confirm all of my calls and when it came it was n3arly two inches thick so you can imagine how many times I have tried to resolve this and still after all of the promises and tried and tested solutions I am running out of patience, they now have the audacity to offer me a new 18 month contract to maintain my super fast2 deal with up to 67mps , and again I ask how can they advertise false promises and then all they give is a 15% discount on my monthly bill that amount to about £2.30 , I don’t want that I want what I am paying for but I keep hitting the same brick wall as always so , I wouldn’t have them again I am planning on switching as soon as my contract runs out very soon , DONT TOUCH THEM THEY TELL YOU SPEEDS THEY CANT POSSIBLY SUPPLY
- Location
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- Location
- Northwich
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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Internet constantly down. When it did work I got about 2mb.
Had to send router back. No prepaid bag to send it. Tried to charged me £72 for a late return I knew nothing about. Do not use vodaphone. Its cheap for a reason
- Location
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- Location
- Norwich
- Reviewing
- Vodafone
- Date
- 2020-05-26
- Comments
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Totally useless support,time consuming but attentive...... but then the site does not time and again (AAARGGH)acceptpasswords and RESET passwords. VERY POOR. THINK TWICE!
- Location
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- Location
- Norwich
- Reviewing
- Vodafone
- Date
- 2019-03-09
- Comments
-
After changing provider to Vodafone I should have had a seamless transition but alas have been without broadband for ten days now. I have made numerous calls to Vodafone (some lasting multiple hours) trying to get this sorted out and have been given several dates that my broadband would be activated and still nothing. I would strongly recommend another provider if you want decent customer service. And for the pleasure of this non service I am still being charged for it. Terrible service.
- Location
-
- Location
- Norwich
- Reviewing
- Vodafone
- Date
- 2018-01-17
- Comments
-
Avoid!!
Problems with the set up and then direct debit has failed repeatedly. I paid them by BACS as it as charity and they couldn't find the payment. I'm minded to try and cancel early. 0/10 for customer service. The people are trying their best with systems that are clearly not properly set up
Try someone else!
- Location
-
- Location
- Norwich
- Reviewing
- Vodafone
- Date
- 2017-11-02
- Comments
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I haven't even started my broadband yet and I am already annoyed. They changed the install date, the day before it was meant to happen with no explanation, when I rang up to ask why, the guy just stuck me on hold to get rid of me.
- Location
-
- Location
- Norwich
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
-
Been with vf for about 2 months. Started at the promised 70mbs. 23rd Feb dropped completely. Reset and came upto about 16mbs. Contact vf requesting call-back which never happened. Carried on with 16mbs because just couldn't face the vf contact system - life is just too short. Succumbed and contacted them on 28th Feb and it took about 30 mins for their customer service rep to suggest I reset the router - then she disappeared. I reset the router and now get 6mbs. Requested a call-back and am still waiting. The service is terrible and the speed is not what I am paying for. I would steer clear.
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2019-04-09
- Comments
-
After seeing so many negative reviews I figured I'd give my own review after having very positive experience with Vodafone. My broadband was available and activated straight away on activation day, 6 months later when we moved we unfortunately were not connected on the activation day however the day after I called customer support who were very helpful and got us up and running within 20 minutes.
My only issue with vodafone broadband would be that it does cut off at times and you have to switch the router off and on again, however no other issues as of yet.
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2017-11-09
- Comments
-
Pity that Virgin doesn’t supply my area. Vodafone is the worst broadband I’ve never had. I wish you good luck with the customer service
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2019-10-25
- Comments
-
Not one day of stable broadband since moving to Vodafone.... 3 fault references over 8/10 weeks and no solution ahead! New to market and live testing service and equipment
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2023-09-28
- Comments
-
Please anyone who thinks about joining them! The telemarketers are not accountable for their promises over the phone! Also be weary of 30-Day disconnection policy...
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2020-03-17
- Comments
-
Don't bother ordering from them. I placed an order which they messed up and then blamed me for not contacting them. And because I didn't realise they'd cocked up I couldn't have the offer that I wanted because it was no longer available - disgraceful service.
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2017-07-15
- Comments
-
Vodafone service = Headache = Charges = Ignoring Customers!!
Vodafone Customer Value = ZERO%
Vodafone Customer service and care = ZERO%
Vodafone Reputation= ZERO%
Vodafone Traceability = ZERO%
Number of Customer Trusting Vodafone = ZERO%
BILL & Payment = 100%
Advice = ZERO %
Customer Satisfy Vodafone Service = ZERO %
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2020-11-03
- Comments
-
Simple home move specified a month before results in the Internet being cut off 2 weeks earlier than the date specified, no Internet as a software engineer who works from home completely messes everything up. As the home move comes they send an email saying the internet is being activated at my old address. I phone up apparently it's ok.
Come move in date the line hasn't been activated at the new property so it wasn't ok. Currently being pushed around departments; 36 minutes on hold so far on my phone.
Automated message keeps saying 'we're really busy at the moment sorry for the delay'. I'm really busy at the moment trying to do a home move and I've got mr fat fingers at Vodafone not typing the right date into the form for my home move. Why do I need to sit around waiting for people who are breathing through their mouths on a phone line when I can type into the form more accurately than them.
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2018-04-05
- Comments
-
Stay away! After years with Sky Broadband and TV Package, we decided to cancel the TV and look around for another provider! Vodafone had a good deal on at the time so we went with them.
Since then, we have struggled to get any reliable service during peak hours. Devices taking multiple attempts to get connected to the WiFi, Netflix and Amazon Prime refusing to load and when it does and we navigate to our program of choice, it fails to play. Our mobile phones don’t download the images on websites we are browsing etc.
I have no biased for Sky, there bungle became to expensive after some initial offers expired, but we never experienced anything like this! It’s nothing short of appalling!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.