1,522 Customer Reviews over 39 pages
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- Location
- Lurgan
- Reviewing
- Vodafone
- Date
- 2022-09-05
- Comments
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Disgraceful COMPANY. Absolute shambles. Telling lies, letting us down, telling even more lies...disgraceful....
- Location
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- Location
- Lurgan
- Reviewing
- Vodafone
- Date
- 2022-08-15
- Comments
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Dealing with Vodafone today and all last week has been the worst experience of gross lies, incompetence and buck passing I have ever witnessed. Staff tell you different stories, change the excuses, give you wrong advice and basically treat you with contempt. Emily even told me If I didn't quieten down she would hang up on me...She can treat me like dirt but I can't complain to her about her disgraceful organisation. Many if the folk I spoke to were foreign and one man told me I might not have understood what I was being told by his fellow worker....Vodafone should hang their heads in shame...absolutely shocking crowd to deal with....
- Location
-
- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2018-04-07
- Comments
-
Signed up for broadband on 5 April. Then started to read all the bad reviews so I cancelled contract on 6 April. Told it takes 48 hours to cancel even though they signed me up in seconds. Although I cancelled the service yesterday I find today they have put through a Direct Debit on my bank account. Trying to call customer services and no one answers. Will stay with BT although more expensive at least it is a reliable service and they answer the phones!
- Location
-
- Location
- luton
- Reviewing
- Vodafone
- Date
- 2018-02-25
- Comments
-
vodafone home broadband is the worst isp on todays market, they have internet traffic management that is placed on your fiber, with your normal fiber internet speed of 38mb during the day it will drop to 3mb a night between 7pm to 11.30pm, peak time and that is the time when its needed the most.that is realy bad service. dont sign up with them, pay few pounds more and go with isp that dont traffic management in place
- Location
-
- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2020-04-27
- Location
-
- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2019-11-28
- Comments
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Speed down to 2mbps called about it several times without a resolve. Hid the fact that I was out of contract. No solutions offered. Guaranteed speed was supposed to be 25mbps with a discount of 15% if it falls below. Nothing offered. Overseas customer service agents take too long to understand problems.
- Location
-
- Location
- M
- Reviewing
- Vodafone
- Date
- 2021-06-15
- Comments
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When all working fine, it's fine, and getting good speeds.
But I've experienced poor reliability with broadband connection drops happening frequently across the weeks. This was accompanied by very poor customer service in trying to resolve the issue. I spent 4 months trying to get Vodafone to diagnose and resolve frequent broadband outages. These were happening a few times a week regularly interrupting my ability to work from home. After 4 months of lengthy calls, repeatedly explaining the situation multiple times over to various staff, they closed the case citing 'Your connection issues are below the threshold of 8 drops a day so we wouldn't investigate this'. They have 'kindly' let me out of their 2 year prison contract so now I'm moving to another ISP.
If you have any broadband issues, don't expect Vodafone to sort it, no matter how many times they use "rest assured" straight out of their customer phrase book.
- Location
-
- Location
- Macclesfield
- Reviewing
- Vodafone
- Date
- 2020-03-31
- Comments
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Overall the customer service agents are friendly and helpful, all whilst not really being able to provide any actual support. I suffered with terrible speeds well below what was originally quoted, the connection keeps dropping out for no explainable reason, the router is perhaps the most ineffective I've ever come across - and this is a widespread problem it would seem. So much so, Vodafone agreed to start letting customer use their own routers, but in order to do so you need to call and ask for a DSL Username and Password - this is official information on their website, but when I called I was passed from department to department and nobody knew what I was talking about. The only saving grace about my relationship with Vodafone Broadband is that I've had so much money back from them due to the sheer volume of calls I've had to make to get issues resolved. For instance, they sent me a new router but forgot to de-register my old router so the new one didn't work, which took about 12 hours to resolve. Then a day later they de-registered the new one and it set my house alarm off whilst I was at work, and took me another 12 hours to resolve.
I've been a Vodafone mobile customer for years and have no issues whatsoever with that, but the day my contract is up on the broadband, I'm gone.
- Location
-
- Location
- Macclesfield
- Reviewing
- Vodafone
- Date
- 2019-07-29
- Comments
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First of all my connection date was cancelled but I wasn't informed. Connection date was re-arranged, but in total I was without broadband for a month, and I work from home which made this rather problematic. They did provide me with a mobile dongle device to keep me going, however when it came to the bill date I was billed for this (nearly £170) and I had to call up to have it removed, only for it to still come out of my bank anyway, so several more calls were needed. I then had an issue splitting my mobile account from my broadband account (mobile is personal expense, broadband is house expense) which seemed to be way more complicated than it needed to be, resulting loads more issues with billing and bills coming out of the wrong account. They did add numerous credit to my account and I have to say that everyone I spoke to was very friendly and helpful, but ultimately I shouldn't have needed to call them 9 times to sort it out.
Finally, I'm now having issues with a terrible router that keeps dropping the wifi signal and a connection speed that is WAY below my guaranteed speed and about 20mbps below the speed I know from previous experience the line is capable of - I'm actually on the phone to Vodafone as I type and their solution is for me to troubleshoot using the advice on their website OR use a wired connection, which seems like a very sensible solution for my mobile phone and tablets...
- Location
-
- Location
- Machen
- Reviewing
- Vodafone
- Date
- 2021-01-06
- Comments
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broadband is terrible signal keeps dropping out and very slow , will not reach every room in house and only one person using it , looking to change .
- Location
-
- Location
- Maidenhead
- Reviewing
- Vodafone
- Date
- 2018-04-13
- Comments
-
BEWARE - A few weeks ago we started experiencing intermittent service and slow speeds , so I complained and after more than an hour on the phone they agreed with my theory it wasn’t my laptop or my connection that the was the problem ! I insisted they raise the query and I never heard back . After 4 online chats and 2 calls all iniatated by ME not VF they have agreed I can cancel at no cost or fee as they cannot provide the speeds or close to it at peak times . They are not delivering on their contractual obligation - that’s all! After 4 weeks and them saying it’s a BT Opemreach problem they now say it’s been resolved as best as possible as it has to do with congestion and overcrowding on their lines. Basically they were customer greedy and are now chocking on their greed ! I’m going to write to the ombudsman’s as it’s poor service and poor sales management that have led people into signing up for something they cannot deliver on ! I have 3 mobile contracts too so it’s not like I’m trying to get it for free but I’m not paying £20 / month when I should be paying £2 as I only get 10-15% speeds at peak times . C u VF BB .
- Location
-
- Location
- Maidenhead
- Reviewing
- Vodafone
- Date
- 2019-02-12
- Location
-
- Location
- Maidstone
- Reviewing
- Vodafone
- Date
- 2019-11-05
- Comments
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Avoid at all costs. I signed up for the £23pcm super fast 2 Broadband deal promising 55mb minimum speeds but should be getting about 70mb. Line installed by open reach engineer, he confirmed I should get about 80mb based upon distance to the cabinet (less than 100m) which has fibre to it. On the day of installation I was receiving 50mb and told that this would improve as my signal stabilised over the next couple of weeks. Return from a short break to find DL speed had dropped to 5mb, via ethernet cable and using there preferred speed tester. This is apparently due to too many users in my area and Vodafone not having enough bandwidth. Cancelled within 30 days for a full refund which I have yet to receive. Despite hub being returned and signed for by Vodafone email received today stating it hadn't been received and that I would owe them £99 if not returned in 16 days. Absolute joke of a company with horrendous customer service. Hours spent on the phone trying to sort out numerous problems to no avail. As they say, you get what you pay for. Back to VM for me!
- Location
-
- Location
- Maidstone
- Reviewing
- Vodafone
- Date
- 2019-09-29
- Comments
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VF have been appalling. Connected BB 2 weeks late (they blamed Openreach). Supplied a router that hadn't been properly configured. And one week after activation, fastest Wifi I can get is 7 Mbps. Would give zero stars if I could. I am exercising my cooling off rights and switching away.
- Location
-
- Location
- MAIDSTONE
- Reviewing
- Vodafone
- Date
- 2018-07-16
- Comments
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Absolutely shocking customer service experience from the moment I placed my order. Engineer visit was confirmed for the wrong date twice then actually happened in the afternoon instead of the morning. Router delivery was arranged for the wrong address, on the wrong day and then incorrectly rearranged for the same address at a different time. When you phone customer services they do not make notes which are accessible to livechat. The service syncs at 45meg when on the engineers diagnostic equipment it should have been closer to 80 - vodafone support refused to call me back, then sent me a text message blaming my wifi (this is a sync speed issue), they were not interested in putting my call through to openreach and went straight for the 15% money back without doing any further investigation - still within my cooling off period, considering trying someone else.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-04-19
- Comments
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DO NOT CHOOSE VODAFONE!They agreed they would connect broadband on 8th April 2022 still not connected! I called them numerous times just get told they will provide an update and call back and never do. No attempt at resolution just pretend to empathise but do nothing to resolve or escalate. Keep away, they are useless!
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-06-09
- Comments
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We have had constant problems with our wifi since set up. When we told them we would leave, they offered us and upgrade for free, which would involve a new fibre connection.
An engineer came to install this but they didn’t send us a new hub box so we’re left without wifi. They then told us our order had been cancelled on their end and we would have to wait three weeks for a new one. We informed them that as a family of four, with two parents working from home, we cannot go without wifi for that long. So they offered to send us a dongle in the meantime. 5 days later and we still hadn’t received the dongle so we contacted them again only to be told that there was no dongle order and our hub box order has been cancelled again!
Everytime we contacted them we had a explain the situation to a different person, each of which promised us different solutions which nothing ever came of.
They have now told us they don’t know when our wifi hub will be delivered and we need to wait 2/3 days to find out. They have also advised us to go and buy our own dongle and they will reimburse us- despite having this in writing I can’t imagine they will be quick to send us the money.
We have decided to leave Vodafone due to sheer incompetence and disorganisation.
Would definitely not recommend.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-05-06
- Comments
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Vodafone - terrible provider! Do not waste your time.
Waiting 7 weeks so far for home broadband, rude Indian call centre staff follow the same script, sarcastic tone, unclear speech, time-wasting, putting you on hold for long periods then no resolution. Offering callbacks but no callbacks made.
At each call different excuses are given for the delays, no engineers, damaged cable on the area, full fibre not yet switched on in my area (so why tell me it is when you were selling it to me?!!!), openreach are causing the delays.
Either way Vodafone are the provider so are responsible for providing the service.
Never waited for internet connection for this length of time ever.
One for the Ombudsman and trading standards.
Utter shambles, sub standard customer service,deserve zero stars
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2018-09-21
- Comments
-
Three words a load of rubbish very slow only works when it wants to had nothing but problems with it from day 1 do not get this broadband you will regret it I'm counting the days till I am out of contract
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2018-06-22
- Comments
-
The worst provider ever. Highly incompetent staff who tell you lies. Openreach think they are a joke. I was left without a broadband for 20 days. Will never use them again
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-11-16
- Comments
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I'm Owed £5 per day from 4th Nov to 17th Nov. £50 total for everyday you failed to reinstall my WiFi. This is now going to increase as you can't promise it will be this week. I was promised again 17th Nov was my WiFi installation day (original day was 4th Nov). Never received a time for the engineer via email so I'm currently on the phone and they said there's not enough information to do the installation tomorrow. You're now telling me it's going to be another 2 weeks for an installation. I spent an hour on the phone talking to a senior employee who promised they'd spoken to BT to do the install on 17th latest. What a lie this was.
I was also told I'm owed £80 for the cancellation and for compensation for no WiFi as me and my wife WFH but I've got to wait 30 days for this?
I then changed my address for the equipment to be delivered and you've sent it to my old address AGAIN!
I've rang vodafone again today 16th Nov to be told you've still not updated my address.
You've also now charged me a cancellation fee of £39.53 which has been taken out of my bank account despite me not cancelling my broadband both times. I've got to wait till December to get this back so another 2 weeks.
You've also lied about your coverage online in my area as it says 4G indoor and outdoor coverage but I got no signal on my phone so I've had to buy an EE sim card and router for the month just so we get Internet at our house. If you check the OfCom website it actually shows you don't get Vodafone coverage at my address so please change your website as you're misleading millions of people.
Funniest thing is, I was a Vodafone broadband customer before this circus started. All I did was move address, therefore I needed my wifi reinstalled but this is obviously too specialist for Vodafone.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2020-02-15
- Comments
-
Dont ! You will regret it !!
14 breakdown issues in 8 months.
Their tele staff are horrendous.
Its going to cost me £160 to terminate my contract , they say, for a service im not recieving.
Ive asked Ofcom to assist with arbitration .
Utter rubbish and i await their demise .
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2017-12-07
- Comments
-
Very unprofessional people. I was without any broadband for more than two weeks and they keep on telling me new lies everyday. This company is a joke. Absolutely rubbish and a waste of time
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2021-11-29
- Comments
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I wouldn't bother joining these, obvious we get times we need to reset the router but this router just takes the living piss, the internet cuts off every time you reset it were it takes you hours to get it up and running doing daft things having to hold the reset button in whilst powering it on, I'm cancelling my service in January Vodafone will not be getting no more custom from me. Never found it so bloody difficult resetting this stupid backwards router. I'd rather go unlimited data on my SIM than there crap broadband
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2017-04-27
- Comments
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VF called me and offered me a deal that seemed to good to be true if I switched my broadband to them from Sky. Alas it was too good to be true! Every night, despite theoretically paying for unlimited BB my broadband either goes down all together or becomes very erratic. I paid £6.99 for a NOW TV Sports pass tonight and the connection dropped after 9pm. Pricks
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-04-22
- Comments
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Several weeks ago I was offered faster broadband on a promotion. I followed the link thinking it would be a straightforward process. Of course it wasnt. Ive spent my time talking to people I could barely understand. Made appointments that noone turns up for. Then there's excuses stating BT Openreach are too busy. In the end I gave up and told them to do what they want. They are truly, all over the place. Poor service.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2020-01-03
- Comments
-
I’m going to bullet point this for ease of reading:-
Moved to Vodafone
New router doesn’t work
Input manual dns server information
Internet works but devices drop constantly on and off the network
Get mobile phone bill which confirms data usage is increased as the network is unstable so my phone keeps reverting to data mode.
Speak to Vodafone who run tests and say they’ll send a new router in 3-5 days
Speak to Vodafone 8 days later - they’re out of router stock at warehouse and will have more in 2 days, please wait 3-5 days
Speak to Vodafone after 8 days - and put complaint in online; reassured of router being ordered now and will be on way.
3 days later someone from Vodafone complaints rings me in regards to my complaint. Router was never ordered by any of the three previous people who fed me lies.
Router was ordered and arrived next day
Router connection still unstable and awaiting phone call back to find out what else they can do.
Wish I’d stayed with talktalk.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2018-03-07
- Comments
-
once upon a time i had a really happy life til a frightening nightmare called VODAFONE broadband came to my life. trust me with this and believe me I AM NOT JOCKING, still i have nightmares about their horrible service. i am now relieved a released from this horrid company as i paid the termination fee and ended my sorrows. THIS IS FOR PEOPLE WHO WANT TO JOIN THIS SHAMBOLIC COMPANY. PLEASE DON'T BE FOOLED BY THEIR CHEAP PRICES AND SPECIALLY BY 5 STAR COMMENTS AND REVIEWS YOU SEE HERE. i suspect most of the 5 star reviews are from VODAFONE itself. i confess that i was fooled by these 5 star reviews and ignored the critical comments about vodafone broadband service. if you really care about your internet status and SPECIALLY YOUR INTERNET SPEED, DO NOT EVEN THINK YOU CAN GET IT FROM VODAFONE. if your work online, stream online,need fast download or even chat online, trust me signing up with VODAFONE will be your worst nightmare. if you have kids who watch on amazon, netflix or any other online streaming websites, DO NOT GO WITH VODAFONE. you will get most of the times as low as 3 mg download speed. it does not make any difference what package you have. i was on 76 mg package and i was still getting 3 mg speed. final words, a big 0 star all around to VODAFONE broadband service from customer service to INTERNET SPEED.it is the biggest scam i have seen as they charge you for something they would never give.
PLEASE STAY AWAY FROM VPDAFONE BROADBAND
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2018-07-20
- Comments
-
Fast, reliable no issues in 18 months.
- Location
-
- Location
- manchester
- Reviewing
- Vodafone
- Date
- 2020-06-27
- Comments
-
one star across the board because I couldn't give any less.Haven't even had it 1 week,everything about it is SO wrong on every level
- Location
-
- Location
- MANCHESTER
- Reviewing
- Vodafone
- Date
- 2019-11-15
- Comments
-
I chose Vodafone because they were the cheapest provider and also as I thought they are a big well known brand they should be OK. When I first got connected there were some teething issues with the speed up and down but after maybe a week it was fine u get about 70mbit via wired, wireless is lower maybe 35-50 depending if I go from 2.4ghz to 5ghz. I wish it was a bit faster on wireless so I think I will get my own router configured as I have heard the router is the issue with wireless speeds. Can't complain really all streaming etc works without buffering.
- Location
-
- Location
- manchester
- Reviewing
- Vodafone
- Date
- 2018-07-26
- Comments
-
Stay away, poor speed, poor service with no actual problem solving and 93£ cancellation fee when you want to leave.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2023-11-24
- Comments
-
Worst experience of broadband and of customer service... Truly dreadful
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-04-27
- Comments
-
Guaranteed broadband speed is just on paper but I've never experienced any close to guaranteed speed.
Reliability is far from minimum expectation as well.
When I talk to Vodafone they doing their own broadband speed test and saying that I'm in guaranteed speed limit when my broadband speed test shows 1/10 of guaranteed speed.
Avoid, avoid, avoid.......
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-11-01
- Comments
-
Without doubt the worst customer service I've ever experienced thst on top of them not being able to deliver a router in time for activation and I'm still waiting for a router after hours and hours on the phone and will not get my router till two weeks after activation if I'm lucky....the customer service mock you and play sill y games as they just dont care they really don't...you have been warned
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2017-03-15
- Comments
-
Most reviews tend to be negative, because people need somewhere to vent. I know plenty of people who've had significant problems with Vodafone so they're obviously not perfect....but nor is any other company. However - I thought I'd share my experience of switching from BT standard to Vodafone 38mbs fibre.
Frankly...it was superb. Plenty of communication about what was happening and when. They dealt with BT and all I got from BT was "This is when you're leaving and this is the date of your final bill". On the day; BT stopped....Vodafone didn't start. I phoned Vodafone customer service (based in Glasgow for Broadband) and they were excellent. Ended up needing an engineers visit the following week. So, because i'm with Vodafone on mobile; they gave me 50GB of data to use my phone as a hotspot whilst I waited for the engineer. 4G tethering meant I had excellent broadband the entire time.
Engineer arrived (Openreach) and told me the phone line had been wrongly connected at the exchange (by Openreach). Took him 20 minutes to sort it out. Broadband kicked in within the hour and it's been consistently great since. broadband speed tests show I'm getting everything promised...and all for over £10 a month less than BT standard 17mbs.
So I'm a very happy customer and happy to share the experience.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-04-28
- Comments
-
Absolutely shocking, internet keeps dropping out, the worst bit is the customer service, had the worst customer arrive ever with my phone contract and now this. Lee telling you there’s nothing wrong when it blatantly isn’t working. Wouldn’t go with Vodafone again if they paid me. Don’t be stupid and stay away from this shambles of a company
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-02-10
- Comments
-
Think carefully before using this company. Yes they’re cheap, but Customer Service is overseas and unfortunately abysmal. Mostly polite, but completely ineffective even with the basics. My rating is actually ZERO stars.
My girlfriend recommended Vodafone. She has been with them a year without issue. So there are some success stories. Mine isn’t one of them.
To try to keep it simple -
5/1 Signed up online and chose an installation date and time - 21/1/19 am. Provided instructions for the BT engineer to obtain access (through next door neighbour)
8/1 Vodafone customer service telephoned to say they couldn’t honour that appointment and abruptly tried to force an inconvenient one onto me - 23/1/19 pm I refused to accept it, and said I was at work with a client and couldn’t discuss the matter at that time. She said someone would call me back.
8/1 Nobody called but I received numerous emails confirming the date I had refused.
9/1 I telephoned and rearranged the date - 24/1/19 am. I received no email confirmation but instead continued to receive emails confirming the other date.
16/1 Router arrived.
18/1 Second router arrived!
19/1 I was concerned so telephoned. I was advised not to worry and that my appointment was still arranged for 24/1. I was sent a text confirming this. I was advised to keep the second router as a spare.
24/1 Appointment date but no engineer arrived.
24/1 Email received informing me that broadband couldn’t be activated and I would receive a call.
26/1 Call received from Vodafone. Apparently the engineer couldn’t gain access. They had not been advised to go to my next door neighbour, nor had been provided with my accurate telephone number. Date rescheduled for 6/2/19 am. I reiterated the access instructions and confirmed my neighbours address. I received a text confirming the revised date.
By now I’m feeling absolutely exasperated but allow them one final chance.
6/2 NO ENGINEER!! I telephoned to be informed there was no record of the 6th and installation was actually down to be the 11th! I mentioned that I had on my phone a text from Vodafone clearly stating the 6th. Customer Services said they had absolutely no record of this.
AT THAT POINT I GAVE UP and cancelled on the spot. They politely accepted my cancellation. No efforts to apologise or explain their total incompetence.
I am now the proud owner of two useless Vodafone routers and wondering if I might still actually receive a visit from an engineer on the 11th. Really wouldn’t surprise me.
I just wonder how it’s possible to mess up so badly, and then actually (politely) imply each time that it’s the customer’s fault? By the way, Vodafone DON’T pay compensation for missed appointments.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2019-04-17
- Comments
-
So it took us well over a month before our broadband was connected; i mentioned straight away we had no dial tone but they continued to run all their checks before requesting a bt engineer. On the plus side, being an existing vodaphone customer, they bumped up my mobile data to keep us going. Once we were finally up and running, the internet continuously drops out and we’ve had to have another engineer come back when it failed to come back on, so not a big score on reliability.
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2018-03-08
- Comments
-
I have given Vodafone 1 star in each category as there was no option for 0 stars. Signed up with a guarantee of 50mb download on their 74mb package. On running regular speed tests i was getting less than 20. Complained and got no help. Broadband lost connection once every few days, the time that drew the last straw was a 24 hour loss of service where, after over an hour on the phone with an advisory, was told nobody could help me for another 48 hours. Cancelled within the first 30 days, told that they were still going to charge me, despite them not actually offering me what I paid for. Customer service and their online chat are useless, not to mention inaccurate - with an 11pm helpline that doesn't take calls after 9pm!
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.