1,017 Customer Reviews over 26 pages
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- Location
- Cambridge
- Reviewing
- Origin
- Date
- 2017-12-22
- Comments
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THE WORST COMPANY EVER.
yes prices are usually cheap but your time and energy spent chasing them just isn’t worth it.
You’ll need to phone at least ten times with issues throughout the year. No one knows their rear From their elbow. Each call you’ll be put on hold for 20 mins. Each person will have a different answer. I’ve had FOUR people confirm things to me & in writing so I do not have to argue with more people but then, hey, two others say they are wrong.
Billing is never right. Broadband speed is horrific.
Seriously don’t even think about joining this company.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-01-23
- Comments
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Joke company. 90 mins to get through to tech support! Broadband drops out constantly! AVOID!
- Location
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- Location
- Ipswich
- Reviewing
- Origin
- Date
- 2018-01-16
- Comments
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Terrible provider. Useless service, useless customer service. Slow as a snail broadband. In the middle of complaints procedure gave ME a deadline for reply, after waiting weeks between replies from them. Avoid at all costs!
- Location
-
- Location
- kilmarnock
- Reviewing
- Origin
- Date
- 2018-07-25
- Comments
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Appalling. Customer service non existent. Tech support useless. Billing department can't count - always to their advantage. No service for over 6 weeks. No reason given. Speeds should be around 11mbps. Currently 0.14. Seeing other reviews about overcharging, I'm thinking perhaps the fraud squad should be getting involved. Would have given zero stars if possible.
- Location
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- Location
- london
- Reviewing
- Origin
- Date
- 2017-06-29
- Comments
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Terrible broadband, and even worse customer service. DO NOT GET YOUR INTERNET FROM ORIGIN!
- Location
-
- Location
- taunton
- Reviewing
- Origin
- Date
- 2017-01-24
- Comments
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I have to tell you how disappointed and annoyed with Origin I am ,for an award winning company I can’t believe how bad the service has been and continues to be .
Decided to change from John Lewis ( no problems ever ) to Origin ( on price ) at the end of Nov 2016, received confirmation email telling me I was in the system, then nothing for weeks ,no communication at all, no router nothing , apart from a survey email asking for ratings , I phoned Origin 23rd Dec ( 1¼hours ) to find out what was happening, nice polite chap told me I was booked in for Jan 5th 2017 fine.
7.45am Jan 5th morning Open Reach engineer called me and said would call and fit line ? Already got good line, after he was finished, I was told that I would keep my existing phone number which was important to me as many of my business contacts phone me at home on this number.
I phoned Origin (1½ hours) that day to enquire about a router as I still had not received, a few days later still no router.
I noticed that I had not received any phone calls from anyone, so I phoned my land-line from my mobile, I couldn't get through because my number had changed without anyone telling me ! .
Phoned Origin ( 2¼hours ) Jan 7th to try to sort out, polite but ,no help, no router.
Thursday 12th two routers turn up in same post both set to old number, phoned Origin again ( 2 hours ) but did get working, no luck getting old number back, was told would get a call back from tech team , nothing, 13th Jan I phoned ( 2½ hours ) again still no luck getting number back ,14th Jan tried “live chat” on web site ( 1¾ hours ) was told ( politely) would get a call on Monday 16th from tech team ,still waiting for that.
So after all this stress I should be getting good broadband speeds ? No chance, download speed between 0.44 / 0.99 mbps / upload 0.30 – 0.34 ping 58.50- 64.50ms ( BT test ) wired to router in evening , which makes it very slow to use , used to get about 1.2 -1.5 so never very good, but just about useable, just can’t find the enthusiasm to phone again and waste a few more hours of my life on hold listening to Brain Blessed telling me they have had better days .
I can honestly say I wish I had not changed to this company, I also feel that I would be justified to cancel my contract without penalty and be reimbursed any monies already paid if these problems are not resolved in a reasonable time and manner ,starting with an apology .
- Location
-
- Location
- Reviewing
- Origin
- Date
- 2018-02-03
- Comments
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There are bad providers but Origin Broadband is just new level Bad , if there is definition for Worst then Bad it would be under "Origin Broadband"
plus top of that they are thieves /they where adding to my bill 9.99 for something they offered for FREE 12mth but where taking money from bank through Direct Debit. Constant disconnections , upload sold 2mb Provided .6/.8 download 17mb provided 12mb ..... NEVER AGAIN !
- Location
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- Location
- Bexhill on Sea
- Reviewing
- Origin
- Date
- 2019-01-10
- Comments
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Customer service might be OK if they ever answer the phone! Abysmal! I have now held for 45 minutes twice and still not got through to anybody. I only wanted to upgrade my package but thinking I'll just wait until my contract ends and leave them.
- Location
-
- Location
- Chelmsford
- Reviewing
- Origin
- Date
- 2021-03-12
- Comments
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This has to be the worst internet provider. the companys payment services are down and i've contacted online, over the phone and via the 'online portal' to try and make my payments, they haven't been accepted due to a fault on their behalf. I then spoke to an advisor and they assured me my connection wouldn't be ceased due to the mistake on their behalf. Later on during the week my internet suddenly stopped working, this was at 8PM so no one could be contacted at this time (very convenient), i have then spoken to 4 different people since and each one of them have told me different things regarding my account. I then got told I would receive a phone call from a member of the management team and haven't heard anything since. They have 0 customer service, their internet connection is average and considering a lot of people are working from home during a global pandemic, the sympathy from a company like this has been pathetic. I would never recommend this company to anyone, not even my worst enemy. absolutely disgusted.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2021-08-03
- Comments
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Some of the worst "broadband" out there. The Asus router provided s old +more for ADSL. Speeds are ****, it s v hard to work /study using this . Upgrading router s not straightforward and occurs in extra charge. Not worth £28/month, stay clear unless you want to be fed up a lot ! Exit fees also apply,w Origin insisting that the customer pays all of the remaining contract despite of absolutely ****** speeds +constant issues. You have been warned; this s daylight robbery ! Penalty fee s also charged if router is not returned on time
- Location
-
- Location
- Smith
- Reviewing
- Origin
- Date
- 2020-07-30
- Comments
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Please,please, please don’t sign up with this scam company. The service is crap. Customer service is crap. Only gave this scum one star for everything because I had to! Con men!!!
- Location
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- Location
- West Wales
- Reviewing
- Origin
- Date
- 2018-03-16
- Comments
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This is a company that has not got the hang of customer service. Emails go unanswered. When you make a complaint you are told a manager will call back within the 24 hours, which when you do not have good mobile coverage requires the customer to stay in as much as possible. But there is actually no point in waiting for the call because it does not come.
Worst of all though is the total lack of communication. I was promised a new router, because my old router kept rebooting itself. A manager it seems looked at this request, and decided not to send me one. This manager did not have the good manners to contact me. They are insisting on asking BT to look at the problem, despite an engineer having come out already and confirmed there is no problem with the BT side of things. I tried a router I borrowed, and I did not get any problems with that router.
- Location
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- Location
- Godalming
- Reviewing
- Origin
- Date
- 2017-07-23
- Comments
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Never actually got any service from OB but did after 3 months get my money back. Complained to Ombudsman and complaint upheld but OB have not complied with the Ombudsman decision.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-09-03
- Comments
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Don't believe the reviewed here? Well try it yourself you will be pulling your hair out why you ignored these reviews before joining origin broadband.
I can not believe how this company is operating in this country. They are worst of the worst.
I ordered my B&B in June ( they took first payment straight from my bank next day), next few weeks was sent update emails that there is delay from openreach ( mine is a new built propety) , calling them is so frustrating as long queues to answer.
31 August was my go live date, router arrived couple of days ago, an engineer showed up on the day did his bits outside , came in plugged the router to a socket and said it will take it to 24 hours to get the broadband up and running. I thought we'll let's just wait 24 hours as I had waited two months patiently but guess what no internet after 72 hours. I called technical support , got a person on line after half an hour of waiting , she asked me to open wall socket and connect to inside socket. I checked but there is no inside socket within that wall socket so she said she is escalating it to technical two support who would run few tests on the line. I waited more than an hour listening to sane songs over and over again then got frustrated and hung the phone. Called again and spoke to customer service ( after 15 minutes) , she apologised but said she can't get me connected to a technical person and I have to wait in the queue to speak with one. I asked for a call back and she said she will email technical support to call me back. 2 days and no one called. Tried calling myself twice but hung the phone after 40_45 minutes of waiting.
Today 3-9-17 at 10:10 I called technical support, got to speak to a person after 25 minutes who listened and then transferred me to technical two support. I have been waiting for an hour now ( whilst writing this review) and no one has answered it yet. If and when I speak to someone I don't think I will get anywhere ( considering other reviews here) , I will now see if I can move to some other broadband provider.
Take my sincerest advise, don't be fooled by the price tag. This company is a joke but at your expense.
- Location
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- Location
- manchester
- Reviewing
- Origin
- Date
- 2017-10-27
- Comments
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Do not use Origin!!!!!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2021-05-06
- Comments
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ABSOLUTE DOG***** BROADBAND
and you can't even get through on the phone to talk to them.
Don't get it even if it's free.
- Location
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- Location
- England
- Reviewing
- Origin
- Date
- 2021-05-11
- Comments
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awful wifi. Always get cut out in microsoft teams calls due to internet problems, so over lockdown doing university studying from home has been extremely difficult. Painful download speeds. Customer services have no idea how to help and we can’t stop the contract because i’ve heard of so many people getting charged leaving fees.
awful company that shouldn’t exist. DO NOT GET THIS WIFI
- Location
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2017-06-20
- Comments
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AVOID!! After reading the almost laughable reviews of this company I decided to cancel my subscription, it was the best decision of my life.
After cancelling my subscription I was assured it would take 10 days to be refunded, it's now been a month and the payment has still not be processed!! Customer service where incapable of even sending me a confirmation email to let me know they had asked finance to process it.
Origin admitted to me they are currently overwhelmed with the amount of customers they are getting, and they're playing catch up.
- Location
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- Location
- Glasgow
- Reviewing
- Origin
- Date
- 2017-11-29
- Comments
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After seeing a great deal for Origin Broadband at '£17.99 with no hidden costs' i got this broadband for my new flat, but after four months i switched to another provider due to the constant disconnections, slow speed and disgraceful customer service.
The 'no hidden costs', which they claim on the website is not entirely true as during my second payment i was charged £40.99, once i looked into the fine print, the £17.99 was only for switching, something that was hidden in my view.
The Internet suffered from disconnections every week, sometimes several times a week, with no Internet for periods of 10 minutes to a few hours to overnight. When the Internet was connected the speed was good, but on occasion it could be quite slow and frustrating.
I called to make complaints on four occasions, on all occasions no help was given as to resolve the disconnection issue. Later i discovered my complaints were not recorded and dismissed.
After reaching breaking point i sent an official complaint to their complaints department mentioning that i was cancelling their service as i believed they had breached their contract with me. After this i switched to Sky and have had zero issues in the past four months.
9-10 weeks after sending the official complaint i got a call from Origin saying they had just read my complaint. They then said that i breached the contract and that i never contacted them. They then claimed i did not let them resolve my issues. Keep in mind that it took them 9-10 to respond to my complaint. After talking to them on the phone they threatened me with debt collectors, and i refused to pay any further fees to them. Now i have a case going against them with the Ombudsman, and have reported them to OFCOM. Right now i am happy paying more with Sky as i receive a good consistent broadband connection, with good customer service
Three months after cancelling my direct debit to Origin i saw that money had been taken out my account. After investigating i found that they set up another direct debit without my knowledge and therefore took money out my account without my consent. I again cancelled this direct debit, but am afraid they will start it again.
- Location
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- Location
- Kent
- Reviewing
- Origin
- Date
- 2016-11-03
- Comments
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Just joined them. Not even a confirmation email. Doubled my exchange speed to 76Mbps and getting a quarter the speed of my old 38Mbps contract. Yes, early days and it needs to settle, but it isn't looking good. They told me to wait a couple of weeks, which unsurprisingly takes me beyond the cooling off period. I cancelled. They seem dodgy with poor organisation and have a lack of coherent advice. Avoid.
- Location
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- Location
- Leeds
- Reviewing
- Origin
- Date
- 2021-07-04
- Comments
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Internet cuts out constantly
Customer services unavailable at weekends and evenings
Total waste of money
- Location
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- Location
- Manchester
- Reviewing
- Origin
- Date
- 2017-09-29
- Comments
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Be warned Origin are the worst isp.
Take your money & leave you with a crap service. Trying to get through to customer services is a joke.
- Location
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- Location
- Cumbria
- Reviewing
- Origin
- Date
- 2017-06-24
- Comments
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Im having to use my phone data to post this as i did sign up for internet but only had it for 10 mins in 3 days. Piss poor and ill be getting in touch with an ombudsmen for breach of contract they tried to say i was tied in with as ive had no service. 1st phone call over 40 mins. Currently on the phone again to no avail. I wish id seen all these reviews before i signed up id have stayed with sky. Slightly more expensive but least i get what i pay for instead of paying for a service and getting nothing. Im going back to sky if they try and bill me for the contract they can whistle
- Location
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- Location
- Chelmsford
- Reviewing
- Origin
- Date
- 2021-05-20
- Comments
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Of all the isp providers i have used this iS by far the worst by a country mile. Look very closely at cancellation on their T&C. The routers are either from a boot sale or from a previous failed provider. I never received not one second of WiFi from go live for 8 days so I cancelled. I received a bill for £413 x 18 months. I lodged a complaint. Whilst with the ombudsman origin sent my details to a debt collection agency. With intimidating and threatening texts. Customer service is totally absent. So Please please avoid this company. Stick to the bigger companies.
- Location
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- Location
- Liverpool 7
- Reviewing
- Origin
- Date
- 2020-02-17
- Comments
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Company is poorly run, even when you do finally get through to customer service, they can't answer your questions, no clue...think its their first day. Insist on first months payment upfront, then need chasing to get the broadband actually up and running. You get a date of installation within 4 days...2 weeks and still waiting for any contact from them. They have 1 week and I will be cancelling my contract.
- Location
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- Location
- Liverpool
- Reviewing
- Origin
- Date
- 2020-03-03
- Comments
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A load of crap worst company and customer service ever and only been with them a month,false advertisement and took money out they wernt supposed to,would advise anyone not to go with this company!EVER
- Location
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- Location
- manchester
- Reviewing
- Origin
- Date
- 2017-07-27
- Comments
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payed for a year up front.They claimed i had not ordered a router as i contacted them to find out where it was the day before i was due to change.lucky i had a screen dump of my purchase. The router which was ment to be set up. I had to follow an asus guide to set it up.Reliability is 0 stars if it could be. everyday it drops out 2-3 times bad days spend an hour just resetting the router hoping it will work.Ring customer service while it was free phone i was waiting for 40mins with out answer ask on FB messenger and get its filter or wire other than that we cant help.
It uses vodafone's local area bundles so i can only assume thats just as bad. when contract is up i will be switching
- Location
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- Location
- Urmston
- Reviewing
- Origin
- Date
- 2018-03-16
- Comments
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Awful awful service. I have been with 0.5Mb broadband (wired) for nearly 20 days now and am paying £33 per month. I email and ring up constantly and get no response. I emailed again to ask why they are ignoring me and I get sent 'LOL' from one of their customer services representatives. Please DO NOT use origin broadband.
- Location
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- Location
- Yorkshire
- Reviewing
- Origin
- Date
- 2018-08-16
- Comments
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Keep stealing mone from me tell me I owe it I r g and guess what I owe nothing I pay by direct debit every ninety keep away from these shysters as sooon as 12 months is over they can get screwed
- Location
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- Location
- Kinross
- Reviewing
- Origin
- Date
- 2017-08-20
- Comments
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Appalling download speed (1.3mbps) and the worst customer service I have ever experienced. Don't waste your money.
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-24
- Comments
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Dreadful! Avoid at all costs. Set up in February and have ongoing issues with:
- them sending engineers without telling me and trying to charge me for missed appointments
- takes hours to talk to anyone
- really slow speed
- failed to tell Sky I was joining them to take over the line, resulted in me overpaying for two services and now I am out of pocket because of their mistakes
- Location
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- Location
- Central Scotland
- Reviewing
- Origin
- Date
- 2018-07-25
- Comments
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As soon as I signed up with these clowns my internet speeds were on the low side and suffering from constant outages. Sometimes outages for hours, a few times a week. At other times 1 or 2 minute outages repeating every 5, 10, 15 minutes or so for hours. On average not more than 2 days would go by without some form of sustained outage or multiple, rapid-fire outages.
When it was working the speeds would frequently be worse than dial-up, page would take ages trying to load and then fail, even after multiple attempts. Between outages I would check my public IP address and ISP details and they would sometimes change. For a while it was in Paris and then eventually ended up in Russia in the latter stages(?).
Contacted them more than once, each time in the middle of sustained outages (one time in the middle of a 20+ hour outage), and of course "everything looks fine" and the "switch your router on and off" spiel. Resorted to trying every combination of 3 different routers and rj cables, no difference. Eventually had BT change the master socket in the house, change the physical line outside the house, and ultimately change something at the exchange regarding where/how we were connected there. No difference. Call customer service during another 12-hour outage, "everthing looks fine to us"...
Eventually cancelled the direct debit well outside of the contract. 3 or 4 months later these crooks somehow got my bank to reinstate the direct debit WITHOUT EITHER MY PERMISSION OR INFORMING ME OF IT HAPPENING, ie. against the direct debit agreement, and actually backdated it 4 months before I happened to notice it one day looking back through my statements.
Needless to say the money was back in my account within 2 or 3 days and then a change of bank was in order. But the nerve of these folk.
One of the strangest things was - checking the available services on the SamKnows availability checker, Origin was and still is listed as unavailable. They had had me on some bogus line and kept periodically bumping me off on to other crappy, dial-up-esque lines throughout the contract. Shysters.
- Location
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- Location
- Worksop
- Reviewing
- Origin
- Date
- 2024-02-08
- Comments
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Calling on behalf of my dad who has dementia and now living in nursing home. Tried to canx and told I can't and will have to pay 28 days notice. Pointed out no-one at the bungalow why are they charging an 83 yr old pensioner. They said if he had died they could canx from next day. Absolutely no compassion or special dispensation. Shame on you Origin. SSE was far better.
- Location
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- Location
- Dorset
- Reviewing
- Origin
- Date
- 2017-04-11
- Comments
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Absolutely the worst customer service I have ever experienced. It would have been funny if they weren't withholding £130 of my money despite not providing me with a service. They blocked my attempts to contact them. Absolute disgrace.
- Location
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- Location
- Newcastle
- Reviewing
- Origin
- Date
- 2018-01-11
- Comments
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My experience of this company has been diabolical. I Joined in August.. and eventually went live towards the end of September... sorry it was actually October when I received my router!! And what did I have then? A congestion issue, basically the company that claims to not slow your speeds had slowed my speeds and at peak times my service that is normally 63Mbps was down to 0.8Mbps!! Which is absolutely laughable!!
I then raised a complaint which took ages to deal with and staff in that useless team tried to fob me of with tech support who were unable to do anything! I cancelled my direct debit as I was not willing to pay for a service I have not received!
Eventually the complaints team agreed to terminate my contract and refused to refund me any money!! There reasoning behind this was because I had a landline connection! I only had landline because it is needed for the broadband!
THEN ONCE I HAD LEFT THEY ILLEGALLY SET UP A DIRECT DEBIT AND I HAVE BEEN NOTIFIED BY MY BANK! LUCKILY THEY HAVE REJECTED THE MANDATE! PLEASE AVOID THIS AWFUL FRAUDULENT COMPANY!!
I have now moved to Sky who are a much better company and I cannot fault them!
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-03-05
- Comments
-
Stay away from this clowns..
The worst internet provider ever. I wish I had read the reviews before I signed with them. Do not sing with them unless you want to pay for the service that you will get occasionally.
- Location
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- Location
- Antrim
- Reviewing
- Origin
- Date
- 2020-11-11
- Comments
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You took my payment when I rang to see what was happening I was told it was cancelled I'm still waiting for refund no explanation why I have a good credit score always pay my bills so not happy
- Location
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- Location
- Eastbourne
- Reviewing
- Origin
- Date
- 2021-01-13
- Comments
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Absolutely the worst Fibre Optic Broadband on the market. Very choppy and unreliable speeds during the day and nothing special at night either. Only fibre Optic I've ever had that can't even livestream anything without buffering. Very shady customer service as well.
- Location
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- Location
- Warrington
- Reviewing
- Origin
- Date
- 2019-06-10
- Comments
-
I joined them on an 18month supersaver deal and paid upfront for my landline and broadband. Yet almost EVERY month they kept taking money out of my account for broadband and line rental. It is unbelievable how difficult it is to get you money back from them. They keep lying which is why they are so difficult to deal with. First they promise you itl be back in your account within 7days, after 7days they say another 7days, then they increase that to 30days, then they say its not company policy to send a paid back to an account via BACs and that they've posted a cheque to my home address. A further month later when no cheque arrives and after screaming at them down the phone, they finally agreed to send my money into my account via BACs.
These fictitious cheques NEVER made an appearance. And I had to go through this same torture pretty much every month as despite being on a supersaver they refused to allow me to cancel my direct debit.
Don't even get me started with Kim in the complaints department who refuses to give you her surname. When you get sent through to her in complaints she never responds back to you when she says she will. Also when you mention members in the team you have spoken to, TWICE shes told me two members of Origin staff who promised me refunds that never arrived have now left the company. I thought I would ring customer services to see if she was telling the truth, only to find she was lying as usual.
Not only is their broadband constantly dropping speeds, their is no point speaking to anybody at Origin about anything as the whole company just send you on a wild goose chase and never resolve anything. Fastest speed I managed to get on my line with Origin was 30mbps with constant drop in connection. I have now switched to Vodafone Broadband with whom I get 38mbps on the same time with no drop in connection.
Origin Broadband are just awful. STAY AWAY!
- Location
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- Location
- CROMARTY
- Reviewing
- Origin
- Date
- 2023-10-26
- Comments
-
Don't even think abut going with Origin. we ended up with them thanks to SSE Broadband dumping their customers to them (presumably without doing any proper due diligence). Continuous breaks in broadband and slower speeds. Eventually switched to BT after numerous complaints to Origin which made no difference to quality of provision. They are now pursuing us for £160 for terminating their crappy "service" Zero out of Five in reality.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.