1,017 Customer Reviews over 26 pages
-
- Location
- Leigh Lancashire
- Reviewing
- Origin
- Date
- 2020-09-03
- Comments
-
Absolutely please don't waste your good money on this company. The customer service is none , it will take you days if you're lucky enough to get through. The Broadband is pointless the signal keeps going down
- Location
-
- Location
- Holmbury St Mary
- Reviewing
- Origin
- Date
- 2018-02-17
- Comments
-
This service is so unreliable as to be utterly worthless, and there's no support. Got a problem? You're on your own. The only thing that works reliably is the direct debit, and that's because it's not managed by Origin. Stay well clear of this business until it stops taking people's money for not providing an Internet service.
- Location
-
- Location
- Wrexham
- Reviewing
- Origin
- Date
- 2018-03-16
- Comments
-
Awful service right from the start. I initially paid them for the service on the 12th January. Its over 2 months later & I still don't have broadband! There's always one issue after another. From being misinformed of needing to be at the property for the technician to the router not working and being told it's faulty and another 1 will be sent out and then a week later - no router. I ring up to ask when it'll be delivered and they tell me the order was cancelled & I wasn't even told! I'm still waiting for it to be resolved with no date set for it to be fixed & I'm expected to take another day off work to be here in case the technician needs to come back into the property. Awful service - I would not recommend
- Location
-
- Location
- Leicester
- Reviewing
- Origin
- Date
- 2021-06-02
- Comments
-
Never sent router inspite of repeated requests. Worse customer service ever. Informed I couldn't cancel. Don't bother. Bunch of cowboys
- Location
-
- Location
- Cwmbran
- Reviewing
- Origin
- Date
- 2023-12-19
- Comments
-
Old SSE customer, moved over to these. Slow intermittent broadband that rarely worked. Phoneline didnt work either. Cancelled service, told it'll be cancelled in 28 days. Had 2 direct debit taken since as 'final bill'. No call back, email unanswered. Avoid at all costs.
- Location
-
- Location
- Carlisle
- Reviewing
- Origin
- Date
- 2024-02-09
- Comments
-
I was another customer dumped on Origin by SSE/OVO. The promised download speed of 40mbs is regularly down to single figures and the connection frequently cuts out while I am in the middle of trying to work. I have tried twice in the last week to contact their "customer service" with no response. Absolute rubbish company. Do not touch with a bargepole.
- Location
-
- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2017-03-28
- Comments
-
DO NOT SIGN UP WITH ORIGIN BROADBAND. They will take your money, then ignore phone lines, social media messages and emails. Lured in by the low price offered, should have known was too good to be true. DO NOT SIGN UP WITH ORIGIN BROADBAND. YOU HAVE BEEN WARNED!
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-09-30
- Comments
-
If I could zero stars then I would. Worst service provider I've ever had. Delivered a faulty router and only found out after 2 weeks of waiting for a service engineer. No internet during that time. 1~2+ hour waits on the phone to speak to any person. Now I've waited almost weeks for any person at Origin to cancel the contract. Avoid at all costs (and it will cost you in the short and long term). Complete shambles company for broadband and customer service!
- Location
-
- Location
- Mold
- Reviewing
- Origin
- Date
- 2018-07-20
- Comments
-
Without a doubt give this provider the widest of clearance.
Ave speed around 15mbs I am paying for their max up to 70mbs. The fastest in the first 12 months I’ve been with them is 35mbs and I mean once. Drop out is a daily standard, have emailed over 20 times. Auto bounce back. Logged in our system and we will get back. NEVER DO GET BACK.. have had a bt engineer here to check line. Told me the router they supplied with my package Would never give me anywhere near the 70mbs I’m paying for and reported same back to the company... just sent me a new router. Same model as the one I have. Still in box. After 12 months of an 18 month contract just about to change. Will argue and report to Oftel if they charge for the remainder of my contract, Has they have NEVER given me anywhere near the download speeds which I have paid for over the last 12 months. AVOID AT ALL COSTS. THEY ARE THE PUTS
- Location
-
- Location
- Liverpool
- Reviewing
- Origin
- Date
- 2020-10-28
- Comments
-
I ordered origin BB and Tv, received the router which never worked never received tv box so cancelled 2 days later. Then phoned the following wk to ask for confirmation Which I never received. This continued every week a phone call for confirmation of cancellation. Eventually received a refund but still no confirmation email. Only to then receive email asking for £225 Stating if I do not pay they are passing me to a debt collection agency. Please avoid at all costs
- Location
-
- Location
- leicester
- Reviewing
- Origin
- Date
- 2017-12-24
- Comments
-
very ridiculous service,
- Location
-
- Location
- TF11 8QA
- Reviewing
- Origin
- Date
- 2017-03-19
- Comments
-
KEEP AWAY. My ex wife who is disabled ordered this broadband, was supposed to be live on 21st Feb. 2017, she got the router but no phone line to the house so how can it work. I got involved and was told it was an Openreach problem. despite many calls and a lot of fobbing off she still has no internet. she has however had a customer satisfaction email, that she accessed from my house about their service asking if she was please with their service. it is now 19th march and she still has no service. AVOID LIKE THE PLAGUE or at your own risk be it. Cant say about speed as it still doesn't work
- Location
-
- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-04-01
- Comments
-
What a mistake signing up a deal with this company. It's the worst broadband I ever had even dial up was better than this. Broadband speed up to 0mb per second because it usually cuts out especially at weekends. Nearly impossible to get through to the customer service
- Location
-
- Location
- Newcastle
- Reviewing
- Origin
- Date
- 2017-06-12
- Comments
-
Disgusting allround. Ordered broadband and paid deposit in March but failed to provide any service yet.Complained twice in writting (with recorded delivery posy) but no reply not even an acknowledgement.
Not refunding my deposit. now I'm seeking legal action against them.
Don't make any contract with them. Better stay safe then sorry.
- Location
-
- Location
- london
- Reviewing
- Origin
- Date
- 2017-06-20
- Comments
-
worst broadband provider ever, got installation done and straight away could see the speed was atrocious, nowhere near the speed they had stated, customer services tried their best to sweet talk me into staying and even when I emailed the managing director they stated I would have to pay a termination fee, AVOID AT ALL COSTS. They state that the reviews of their company are biased as there are lots of happy customers. Please for your sake and your wallets don't use this company, you have been warned. I wish I'd read the reviews before.
- Location
-
- Location
- North West London
- Reviewing
- Origin
- Date
- 2017-07-14
- Comments
-
I dont know if its possible but a zero rating would be too high.They have lost my phone line, dont answer calls or email, the email complaints address they provide does not work, no router provided so DONT THINK OF USING THEM !
- Location
-
- Location
- Sutton
- Reviewing
- Origin
- Date
- 2017-08-11
- Comments
-
Went via MONEYSAVINGEXPERT link to this company signed up and paid £154.99 for one years subscription to broadband in advance on 2August17 this month. Rang three days later to see how my order was progressing ,..sat on the phone for 58 minutes no reply ,so I went onto internet and found trustpoilot reviews ,to my horror after 8 pages of reviews I'd had enough so I rang up spent another 45 minutes waiting for the phone to be answered and told them I would not be going with there company and to cancel my order. (Under the 14 day rule )And please verify my cancellation to me by email and refund my £154.99 .The man in cancellation verified he would email me. straight away I'm still waiting for his email . I have sent them another email asking for a full refund.I am waiting for there reply .watch this space. 09/08/2017Still no emails so I went too my bank and made a (CHARGEBACK CLAIM) see MONEYSAVINGEXPERT under chargeback for (debate card payments ) Hopefully thay will be able to get my money back. If not it will be the country Court....On a better note I've got a great deal with sky broadband and phone line for £ 9.50 per month for one year via MONEYSAVINGEXPERT Webb site available till 18/08/2017 .£ 20 upfront cost.....
- Location
-
- Location
- Stanmore
- Reviewing
- Origin
- Date
- 2019-01-21
- Comments
-
AVOID, absolute cowboys. every time I tried to call I was on hold for hours it’s only recently that they I improved the ways of getting in touch with origin which has possibly come from all the bad reviews you have recieved in the past, I emailed on several occasions confirming that I would like the leave when the 12 month contract finished as they can see from my account I paid for 12 months contract then stopped paying as I emailed to say I’m leaving, not once did I say I want to renew my contact therefore the contract was unlawfully extended without my knowledge or agreement, not once did I receive a phone call or email or letter saying the contract has been renewed, the broadband has never worked as the engineer didn’t Install the phone line correctly, I have been on talk talk since the first month I took out the last Initial contract but I knew I had to stay in the 12 months period which I did, they can check the broadband connection and can see that it’s never been used because it never worked. I told them via email that either the broadband is cancelled or I will happily take my email evidence of wanting to leave origin after the 12 month period to court if you try to ask for any outstanding balance. Don’t let origin get the better of us, it needs to be shutdown NOW!!!
- Location
-
- Location
- Wales
- Reviewing
- Origin
- Date
- 2018-04-19
- Comments
-
wouldn't even give one Star if I could. Origin broadband all need to training on customer service as to how bad they are. On hold for 40+, having the phone put down! No internet connection. Stick to well known providers wouldn't recommend to my worse enemy! Messed up business you can see by all the bad reviews that's all over the internet!
- Location
-
- Location
- Staffs
- Reviewing
- Origin
- Date
- 2018-05-14
- Comments
-
Slow speeds and I mean slow. Nowhere near the package that I signed up for. If you need to get in touch to complain make sure you have a few hours free as it'll take you a while to get through. They don't connect you until the cooling off period has expired so they can charge you the full contract if you want to leave. The billing is random amounts. They re authorise cancelled dd too which my bank says can't happen so think it must be fraud too.
- Location
-
- Location
- lincolnshire
- Reviewing
- Origin
- Date
- 2017-07-10
- Comments
-
NIGHTMARE ON ELM STREET
Well how to describe this company I had to calm down first but here goes, I placed my order on the 16/06/2017 duly paid as you do before any service is supplied, waited the customary 4 days as stated by origin so after 10 days of hearing zilch I rang the update line and given a installation date of the 4/07/2017 thank you for contacting us [beggars belief that 1] not an hour later got an email to say unexpected delay on your installation, well what a surprise, if I go on anymore I will need therapy, attempted to contact origin over the next fortnight with no success from phone or email. so I tried one last time today 10/07/2017 to cancel my order and got the biggest load of bull I have heard for a long-time.
so thank fully this saga is over and I can get my money back fingers crossed but that will take 7 to 10 days watch this space!!
rating the customer service big fat zero, equipment never even got a router to get started well at least it has saved me the trouble of sending it back, AVOID AT ALL COSTS ORIGIN BROADBAND
- Location
-
- Location
- Sale
- Reviewing
- Origin
- Date
- 2017-09-21
- Comments
-
I give 1 start because I can't give 0! Super slow connection! It took 6 MONTHS to have an engineer to fix an issue on the line. Never ending waiting time is you call the customer service that at the end is totally useless as they are not able to give any help. Of course, I recommend not to choose them!
- Location
-
- Location
- Lancaster
- Reviewing
- Origin
- Date
- 2018-08-13
- Comments
-
This company LIES to its customers on a daily basis. Nonexistent customer service.
- Location
-
- Location
- Worcester
- Reviewing
- Origin
- Date
- 2020-08-05
- Comments
-
I have only been with origin since 31/07/2020
Should have gone live on the 31/07/2020 at midnight but did not get live until 01/08/2020 and had loads of problems internet on for 10 mins off for hours tried phoning hours on end from Saturday until today 05/08/2020 got cut off at least 3 times after waiting 3 hours tried emailing to reset my pass word nothing in my email boxes masde overall about 40 phone calls to them each one on the phone at least 2 hours stressed out so cancelled my first direct debit and suprise get a email today saying that I need to reinstate my direct debit funny all mails I have requested from them not one but as soon as cancel with bank you get one tried again today for password reset link checked emails nothing again I give up the worse company I have come across in my life loads of con artists but I will take it further sale of goods act / trading standards
- Location
-
- Location
- Godstone
- Reviewing
- Origin
- Date
- 2017-07-19
- Comments
-
I have recently bought a year package for £16.99 per month and received the router the day after the switch over and then received a bill for £16.99 and then two days later another for £25 .Tried to phone but wait forever listening to music . I also cannot believe the speeds i have now got . I have a download speed of .082 mps and an upload speed of .04 mps . I cannot believe it. I cannot see how i can get out of this contract . Any advice ???
- Location
-
- Location
- Swindon
- Reviewing
- Origin
- Date
- 2018-03-04
- Comments
-
Worst broadband ever, speeds dropped from 20mbs to 4mbs after joining. Numerous call to resolve all without any joy and cost on average £4 in call fees each time. Left after 12 months of poor service only to have to phone 4 more more times as continue to take money from my account still wait for refund 3 months after leaving. Avoid at all cost
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-03-23
- Comments
-
I am a CCNP qualified engineer and I would say I am a very knowledgeable, patient + understanding customer trying to make Origin Broadband to work for me. But I have had enough from Origin's unreliable service.
I would say they are murdering themselves from their own sales success. They are unreliable and I am guess their I.T. infrastructure is not capable with a wave of new customers.
Therefore, I would say stay away from them. Once my contract is up then I will leave.
- Location
-
- Location
- Shepton
- Reviewing
- Origin
- Date
- 2017-10-28
- Comments
-
Worst company i ever dealt with. There customer service is non existent. They took my money straight away. No correspondence to tell me when we would go live. I called every day they promised a call back never happened. They blamed open reach. After 4 weeks and no date given i gave up and cancelled to which they said i get a refund in 14 working days so a month no doubt ill have to chase that. Every time you call it takes them 45 min to answer. So this company is a sham of a mockery. Do not go near them.
- Location
-
- Location
- Doncaster
- Reviewing
- Origin
- Date
- 2018-03-04
- Comments
-
The worst broadband provider ive ever used, constant drops, constant incorrect bills and overcharges and hours on the phone to chase refunds. Left them months ago but the recently the DD mysteriously got set back up again and money taken out of my acocount.
Despite constant promises no refund to taking legal action
- Location
-
- Location
- Lancaster
- Reviewing
- Origin
- Date
- 2018-08-13
- Comments
-
Misinformation is what this company thrives on. Absolutely awful.
- Location
-
- Location
- falkirk
- Reviewing
- Origin
- Date
- 2017-08-21
- Comments
-
DO NOT BUY!
My router was set up and didn't work, when I phoned them for help I was left on hold for 2 hours then the calls dropped, emailed several times with no reply and tried texting the company. Still no word back, however took my money with no service. Do not waste your time with this company.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2018-07-31
- Comments
-
A joke. I reported an external line fault 7 days ago and nothing done. Told broadband a nice to have but not a necessity. Actually book hospital appointments for elderly relatives.
Was told to unscrew junction box of phone line. Keep away from origin. Clueless call centre .
- Location
-
- Location
- Warwickshire
- Reviewing
- Origin
- Date
- 2018-04-30
- Comments
-
Dreadful. Don't sign up to Origin Broadband. Truly rubbish service.
Internet:
The broadband service often stops working. This means a long time on hold to speak to customer support. In practie I often I have had to use my mobile phone as a broadband hotspot.
Internet speed this week as low as 0.05 MB/s. Never been faster than 0.2 MB/s
Telephone line:
My telephone line cuts out after a single ring, so I rarely get to answer it.
Customer portal:
I can't even access the website because they keep changing my username. I have been provided with four different usernames to log in with (each time I am assured that this is the right one and the previous one was a mistake).
Yesterday (29th April 2018) I was given another username when I asked for an explanation as to why I couldn't access the website. This is the same as the second username I was given, so we are now going around in a circle. But today (30th April 2018) I get an error messag when I try to login. "Oops! We couldn't find that."
Unexplained charges:
Yesterday I said I was leaving Origin broadband. I got an email saying that there was a £40 "router charge". I have no memory of this being included in my contract. But of course I can't access the website to check because of "Oops! We couldn't find that."
- Location
-
- Location
- Elstree
- Reviewing
- Origin
- Date
- 2021-04-07
- Comments
-
Please avoid this cowboy outfit at all costs, ive read through some of the reviews here, it looks like we've all experienced awful service, ive reported them to the ombudsman
Awful awful company dont go near them
- Location
-
- Location
- ESSEX
- Reviewing
- Origin
- Date
- 2018-05-18
- Comments
-
Avoid at all costs !!! You can never get through to this company. They take money and send bills even after cancelling your contract. Very poor customer service.
- Location
-
- Location
- South London
- Reviewing
- Origin
- Date
- 2018-07-14
- Comments
-
Worst ISP and customer experience I had in 20 years
I have been an Origin customer from April to August 2017 (South london area).
Since I subscribed I faced nothing but problems and bad services.
- Internet disruptions from poor speed to service completely unavailable
- I have been charged fees weren't due twice (for maintenance never received)
- when called to ask for an explanation after hours and hours queuing at the phone my request was bounced back and forth between billing and sales with absolutely no resolution.
- Customer support even hung up the call on me brutally once
- Considering the bad service experienced nothing has been done to mitigate, of course I was charged full fee to end the contract before the 12 months
Switched to Plusnet in August 2017 and luckily now all this nightmare is just a far away memory.
Do yourself a favor avoid this company at all cost. Completely waste of time and money.
- Location
-
- Location
- Bradford
- Reviewing
- Origin
- Date
- 2017-03-20
- Comments
-
Transferred to Origin due to Sky price increase. Paid initial payment, waited for router and set-up. No delivery and No set up.
Repeated calls and emails solicited the issue of a "technical problem". Eventually admitted we're unable to complete on provision of service. Asked for refund went back to Sky on greatly reduced rate. Origin advised would refund monies paid immediately, still waiting 2 weeks later, no response to emails! Cannot recommend anybody signs up to Origin. Stay far, far away from them.
- Location
-
- Location
- Essex
- Reviewing
- Origin
- Date
- 2018-09-28
- Comments
-
No service was provided and I was promised a refund for my years broadband paid for in advance. Still waiting after 8 weeks. First it was going to be a cheque but was told had to wait up to four weeks for it to be processed. Next it was going to be a bank transfer that never arrived.
Customer services are truly hopeless
I wouldn't use Origin again if you paid me.
- Location
-
- Location
- Portsmouth
- Reviewing
- Origin
- Date
- 2020-03-04
- Comments
-
I have signed up with this company for fast fibre broadband but was then told they can only fit slow copper line in my area I was not happy about this so trying to get though to them but no awnser no body has came to instal a line and 3. Weeks later there takeing money out my bank with out my permission how can they do that wen I don’t even have any connections
- Location
-
- Location
- Cm201ay
- Reviewing
- Origin
- Date
- 2017-10-14
- Comments
-
Extremely poor internet provider with the slowest internet connection at any time
I will not recommend origin broadband
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.