Origin Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Origin.

Recent Customer Ratings for Origin

  • Satisfaction
    1.8 stars
  • Customer Service
    1.9 stars
  • Speed
    2.2 stars
  • Reliability
    2.2 stars

Based on 100 customer ratings since 2022-12-02 (Show all time ratings)

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Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

1,017 Customer Reviews over 26 pages

  • Reviewer
    Location
    Louth
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    It's really nightmare since Origin obtain SSE. Broadband is really unreliable and horrible. Speed should be up to 76mbps, but it's maximum 13mbps when internet working at all. I am happy that contract will end in the end of the month. Broadband is really bad especially if you working from home like me.
  • Reviewer
    Location
    South Wales
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID!!!
    My broadband has been awful for months. My devices buffer constantly. I reported this to Origin, they advised there was a network fault. One minute I was told I needed to make an appointment for Open Reach to attend, when I did this, I was told it's external and I don't need to be home. No word of a lie, less than an hour later, an Open Reach engineer arrived, surprise surprise, he needed access inside my house, good job I was home!!! He was here for 5 hours, in the end he changed a line, taking a chunk out of the front of my house. He left assuring me the fault had been resolved. That evening, my broadband was worse than ever, I again contacted Origin to be told that there is another issue, which I was not informed about in the first instance, so there was in fact two faults. This has yet to be resolved. I have been waiting over a month now for the service I am paying for. The staff are rude when you contact them for updates. I have been told "it will be resolved as soon as possible, it could be hours, days or weeks, I don't know". Wow, that's brilliant customer service. I also reported the damage to my property, to be told I had to contact Open Reach myself to complain... ummm no, I am Origins customer, not Open Reaches customer. You have instructed them to attend and do the work, you therefore are responsible for dealing with this complaint.

    I am currently working from home, with great difficulty. Origin do not seem bothered in the slightest. My contract doesn't officially end until June 2021. However I have now contacted another provider to leave this shambles of a company ASAP. And I will be taking this down the breach of contract route as I have continued to pay my bill each month despite receiving awful service.
    Goodbye Origin!!! See you in court!!!
  • Reviewer
    Location
    Wales
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    The reason I am posting this review is because Origin are lying to Trustpilot by saying my reviews are false because I am not a customer!, I have noticed they have an active campaign using the same excuse with other bad reviews to have them removed and Trustpilot are cooperating with Origin, I had all the same problems as the other reviewers, Origin illegally attempting to take money after ignoring your confirmstion that you will nit renew the contract etc, it is a good job that I do not actually live close to this shower of thieves, I have never,ever had to deal with such a disgusting excuse of a company before, they should be closed down by OFCOM.
  • Reviewer
    Location
    London
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Absolutely awful. Currently been on hold to someone in their tech team for 30 min. Internet cuts out a few times a week, it's not the speed advertised. When I complained I was told there was nothing they could do. I will never go with an unknown company again after this experience - I wanted to give a chance to a new provider but have been sorely disappointed.
  • Reviewer
    Location
    Durham
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company is an absolute joke!
    I moved to a new area and needed fiber, on finding a deal I rang to see if I could go for the deal, the lady I spoke with ( Rachel ) told me everything I wanted to hear and said I would have no activation fees, within a couple of days I received a text to say £48 pounds would be taken from my account I rang to find out what for and was told it was my activation fee??? I refused to pay it and asked them to look at the notes of all I had been sold they then kindly offered I pay the £48 in instalments, which I kindly refused and asked to close my account, it was then that I found out they don't even cover my area for fiber and I had been signed up for regular broadband but paying the amount I had agreed??? I am currently awaiting the money they did take off of me to be returned and after cancelling the broadband with no apologies or explanation as to why I had been misled I had to phone the company two more times to get conformation that the account was actually closed!
    I would seriously avoid the company they are a complete waste of time!
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I've been signed up to origin now for 27days and I still don't have a router! They took payment on the 6th Feb and have just fed me excuse after excuse. They can't even give me my adsl login details, I've asked twice, so I can use my own router. Completely abysmal service! (can I even use the word service? I've not received any!!!!)
  • Reviewer
    Location
    NW UK
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Conmen conmen conmen conmen


    absolute liars


    stealing peoples hard earned money
  • Reviewer
    Location
    Bradford
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Do not touch this company with a barge pull,had 3 months of hell with this company with my average speed of just 2gb,in the end after consultation,I sent them an email telling them I was cancelling the contract due to not getting the service they promised me,cancelled my direct debit with them and didn't hear anything for 3 week,they then took 2 monthly payments out of my bank without my authority, the bank refunded me my money,origin are now trying to get 2 years contract of me at £28 a month,and then to add insult I got a letter saying I owed £1000 before it had gone to a credit agency,do not make the same mistake as me,stay well away from this micky mouse company
  • Reviewer
    Location
    Nottingham
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Nothing but thieves don't honour there own contract then try billing you for pulling out of an agreement they don't honour .should be shut down asap
  • Reviewer
    Location
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Horrible line and even worse customer service.

    Very low speeds, half of what I was in my previous provider and constant fluctuations. They say 4mbps is normal and there's no problem having that. I think in the 90's we had better speeds than this.

    If you dare call them, first you need to wait 45 minutes to get to their first line support, so that they can pass you to another team and wait 45 minutes. Things become dismal when they put you back and forth 4 or more times, each time being put in the bottom of the queue and go through verification every time...
  • Reviewer
    Location
    wokingham
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    Comments
    DON'T SIGN UP WITH THIS TERRIBLE COMPANY.THEY SHOULDN'T BE ALLOWED TO OPERATE. The bad reviews absolutely reflect my experience. 5 weeks after paying the obligatory first instalment I STILL don't have broadband. Takes hours to get through to technical support and customer 'service' pass you from pillar to post. They are the worst company I've ever dealt with.please heed our advice and avoid at all costs. They are breaking the law and I'm going to report to Ofcom.
  • Reviewer
    Location
    LONDON
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Wish I had read these reviews before joining this joke of an ISP called Origin. Signed up in first week of October 1.I then received an email 2 days later to advise there had been a technical delay. 2. We are heading into the 4th week and I've received not a single correspondence from them. 3. Router was supposed to have been sent a few days before my go live date of the 24th October they never sent a router. 4. Rang up 4 different times with average 20mins call wait time chasing this. 5. Each time I was given conflicting information. 6. Was told they had a back log in sending routers hence the reason they hadn't sent it.7. Bearing in mind internet has apparently gone live but I can't use it bcos no equipment. 8. Finally lost my patience and called to make a formal complaint about poor service. 9. Staff didn't seem to know their own complaints processes and I had to speak to manager after almost 40mins on the phone. 10. Finally get a text message this evening from parcelforce about the router being dispatched. 11. In text message Origin had given them the wrong delivery address for me. At this point I've just lost the will. PLEASE AVOID ORIGIN AT ALL COST. TERRIBLE NIGHTMARE OF A COMPANY.AN ABSOLUTE JOKE.
  • Reviewer
    Location
    doncaster
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    dial up is probably a better option. had nothing but connection issues the year i was with them and had to call several times. spent more time without internet that with and they also avoid any attempt to cancel regardless of if you're in you're rights to or not. mum also went with them, had no response after the initial sign up,no internet provided and months later they started charging her.
  • Reviewer
    Location
    Kings Lynn
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Very poor speed (1Mb/s), intermittent connection, customer services reaction was "that's the speed you get" (tough!)
    they block incoming connections (FTP etc.), although they deny it, unless you pay extra for fixed ip (DDNS is blocked.

    I have changed supplier, instant speed increase to 4Mb/s - engineer visit, speed now 7.5Mb/s. I am also now able to use ddns without issue.

    my advice - Avoid origin Broadband.
  • Reviewer
    Location
    Kent
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID AVOID AVOID!!
    AVOID AVOID AVOID!!! ABSOLUTE LAIRS!!! THE WORST INTERNET ON THE MARKET!!! I have made a big mistake that I didn't read comments and feedback before I go with origin....it is absolutely slow and it took me 60 seconds to open my gmail and wasn't able to open youtube! When I tether from my phone to my laptop is 6-10 times faster!!! I'm reading the contract now to cancel this and it says you can cancel one day before you go life.. where is the point??? you don't even see the product and how it works! THEY PROMISED 18MBS AND I AM HAVING 10MBS OR MUCH LESS.... I HAVE CALLED THEM AND THEY SAID UP TO 14 MBS, BUT IT NEVER WENT UP MORE THAN 10MBS !!!! DON'T DO MY MISTAKE AND READ THE COMMENTS PLEASE!
  • Reviewer
    Location
    Teeside
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    If I could give 0 stars I would!!!!

    Please do not use this company!!! Absolutely atrocious!

    My partner had this company in his house for his broadband! He had around 6 months left in his contract when he moved in with me, when we transferred the broadband over to another address they tied us into a 24 month contract without telling us instead of continuing the original contract.
    We spoke to them and they said its their policy.. it took them 2 and a half weeks to install the WiFi which took us out of the "cooling off period" when we realised what had happened we spoke to them in Dec 21 to which they said they would shorten the contract back to the original length (after multiple phone calls)

    Then recently we got an email saying they are taking us to debt collectors as we have not paid the direct debt.
    We rang up, and a lady told us that there was a "glitch" in THEIR system which resulted in them losing payment methods on lots of customers in JANUARY!!! Its now April.
    We paid they money and they told us it will be on in 24hs
    24hrs came and went, we rang again to be told that because we never paid it was already cancelled their end to go to the debt collectors. They said we had to open ANOTHER 24 MONTH contract with them and they wifi will take 14 days to come on still!! And back in Dec they never actually altered the time frame to the oringal contract they just made it to 18 months tying us in for and extra year!! Now they keep blaming us and taking no accountability in the glitch they had

    We told them, they had cancelled the contract so we can just go somewhere else. They are now saying we either have to have a new contract with them. Or pay nearly £300 to pay off the old months in the account that they have cancelled

    Avoid!!!! Please do not use this company been nothing but trouble and money scheming
  • Reviewer
    Location
    Surrey
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Having taken over SSE and despite writing several times to tell me my contract is ending (early for reasons not explained) and they will switch me onto their most expensive one if i do nothing, they refuse to answer any queries and tell me they cannot access my account - despite writing to me about the very same account they refuse to discuss.
  • Reviewer
    Location
    Oldham
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They forgot to send me the router, so I had no internet for 6 weeks, but was still charged.

    During the contract, regularly dropped connection and speed much slower than previous provider.

    After cancelling the contract, they continued to take money from my account, and then could only refund it 30 days after I complained.

    Badly run. Avoid.
  • Reviewer
    Location
    Alderley Edge
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They never were able to connect their service -- excuse after excuse -- I cancel and still waiting for a refund - their customer service - seems they do not care or they are not motivated to address customer issues -- it was a simple enabling of the service and they could not manage it - sorry for them -- I can predict they will be out of business very soon
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Awful service, speeds are intermittent at the best of times. Oct/Nov i had 3 weeks of no service followed by a week or so of intermittent service, got a credit to the grand total of £5 and then all communication stopped when i questioned this. Never get through on the phone only via twitter chat, when i was told the lines were free i was still placed on hold until i said so in my twitter chat. Seeing the reviews and what they are doing to their staff makes me wish i had paid that bit more and gone elsewhere (although there are packages available cheaper now!). Currently complaining via the resolver website (surprise surprise no contact from them - 12 days until i can go to the ombudsman) shame you cant give 0 stars, please avoid!
  • Reviewer
    Location
    Belfast
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Origin broadband a bloody joke won't let you spk to a manager they relate thru 3rd party absolutely disgrace of a company they want your money but don't want to fix the problem with broadband then send it on to a a debt collection agency for the amount that's not owed read the rest of there reviews and being investigated with ofcom well anyone looking to go with this company please stay clear there good at getting right back to you when u leave a review but can't get back to u when you have a problem with there service and for the team Manager she is a disgrace to the company can't even talk to me on the phone and that's meant to be a manager well that speaks for itself attitude stink over email well I will make sure I warn everyone about your company and how pathetic yous are as a company and believe me I hope the company falls round yous slowly but surely FOLKS STAY CLEAR OF THIS COMPANY BEWARE all nice at first when they want you to sign up and then all down hill from then STAY CLEAR!!! wait to you see how quick they reply to there review now
  • Reviewer
    Location
    Dorchester
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They promised 6.5mbps but we are lucky if we get half that. Their waiting times on the phone and in chat lines are abysmal. Their communication is poor. Waited in all day for an OpenReach engineer who never showed and Origin couldn't tell us why. An engineer showed up a few days later and checked all the internal wiring. The line was reset and was ok for a couple of days. Now it is back to half speed. Nothing has been changed inside. There is no improvement to the speed when wired to the test socket. I can't understand why Origin can't just get it sorted without an engineer having to have access to the property (if and when they turn up) and without the threat of being charged for the engineer. Suggest you avoid.
  • Reviewer
    Location
    Somerset
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Looking on here I see it's all been said before.4 Months on and my service is dreadfull. Constant dropouts, hours on the phone to the helpdesk, and I do mean hours for every call! Emails never answered and left with Ofcom to try and get some help.
    I am another user who can't wait for the contract to end.
    I know it's hard to belive but they are as bad as the reviews say.
  • Reviewer
    Location
    Colchester
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Our situation as concise and informative as I could write:

    - Started to set up the contract in September.
    - Two week wait for an engineer that didn't come.
    - Another two week wait for an engineer that left without saying goodbye. Router plugged in but no internet connection.
    - Another month past with us trying via phone and online chat to set up the internet.

    After two months of having no home broadband we decided to cancel the contract as we'd spent so much money of mobile data to attend our lectures, watch movies, recipes, ect.

    We changed to Vodafone who set up our internet with a great connection exactly 15 days of us requesting a contract.

    Another month later we receive a "Termination Fee" from Origin, a provider that not only failed to provide but caused us stress and a HUGE waste of time. (waiting for 50 mins on the phone after three transfers of "hello how may I help you").

    Absolute scam!
  • Reviewer
    Location
    Norfolk
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    18 months with Origin must have been one of THE worst experiences of any kind of service I have ever received. Everything from charging me wrong three times, taking lump payments then direct debits, tonsending three different routers out, none of which worked, to abysmal internet speed when it actually worked, to their customer services (the same two women when you can get through), to the way they deal with you, to eventually trying to not let me leave when the contract had ended, to this morning trying to take £40 out of my account as they hadn’t received the router back yet. Please do not give them your money or you’ll end up paying for it ten times over with your time.
  • Reviewer
    Location
    Scotland
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This is the biggest joke of an internet I have ever seen in my entire life. I am like 90% sure this broadband is based in a 14 year old's garage with about 2 employees. I get 1mb download, and the highest ping spikes I have seen in my life, if anything shutting down your garbage tier internet would be the most professional thing I have seen from this company. what a complete joke, they have the audacity to say '' GAMING INTERNET '' yes if you like getting throttled and having 180 ping, sure it's gaming internet, I HIGHLY SUGGEST NOT GETTING THIS BROADBAND
  • Reviewer
    Location
    Peterborough
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Impossible to get hold of, took ages to get set up.
  • Reviewer
    Location
    Somerset
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Took out a contract but then decided to stay with bt
    2 days later. Told I could cancel within 14 days and get full refund. Chased for refund of first payment, no answer to emails or calls. Went through resolver and escalated the matter to the ombudsman and now 6 months later they have issued a refund but with no explanation of why they took so long or refused to answer my communication. Do not go near this company.
  • Reviewer
    Location
    shropshire
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AVOID!!! Worst company ever! They should be sued for failing to provide the basics obligations of their contract. Honestly, they should not be allowed to operate in this country. I have to ring them on a nearly weekly basis to report I have no internet connection, waiting times to speak to someone are from 1 hour and 30 mins upwards, they just don't care about their clients and the low quality services they provide, and they have ridiculous charges if you want to exit early out of their contract even though it's their fault they can't provide the services that they advertise for. If you care about your sanity, choose a different company. They don't even deserve a star.
  • Reviewer
    Location
    Newcastle upon Tyne
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They told me I could have faster speed if I renewed my contract as service before was rubbish so slow when I signed a 18 month contract I called them as was still getting slow speed only to be told you cannot get any faster in my area conned me into renewing contract now I have cancelled they are billing me over £280 for ending contract early would never recommend to nobody also staff are not helpful at all all I was told was there is nothing they can do I've signed contract STAY WELL CLEAR
  • Reviewer
    Location
    Northampton
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    AWFUL. NEVER EXPERIENCED SUCH BAD CUSTOMER SERVICE,EVER. Absolute nightmare to deal with.
    I signed up with them and they over charged me. So I tried chatting online but they never answer. Tried phoning, was put on hold for ages. Finally got through, person told me I had UNDER paid so I said I'd decided to cancel as I'd lost confidence in their ability to run a company and I'M STILL WAITING FOR MY REFUND - as they took the money AFTER I'd cancelled. They don't answer emails, they don't answer the online chat and their billing department is only open during working hours. AVOID AT ALL COSTS.
  • Reviewer
    Location
    LEICESTER
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Service has been awful since swapping to Origin from BT to save money. Line rental's included but what I wanted was a reliable broadband service. I haven't had this at all. Downloads are at a snail's pace and worst is the connection fails at least 3 or 4 times an evening. Been through so many calls to their "support" with this so irritating voice at the other end whilst the calls have been on hold for ages. No change though. Reported it to OFCOM a month ago but they haven't come back to me. Don't waste your money on this scam company. I'm going to switch back to BT or move to Virgin now, even though I paid up front for a full year.
  • Reviewer
    Location
    Bangor, Co. Down
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I placed my order with Origin at the start of January after being let down by BT. Big mistake. Still haven't received my box and can't get hold of anybody to find out why. They've taken my money though! Terrible service. Will be doing all I can to cancel and get my money back.
  • Reviewer
    Location
    London
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    This company is the worst I have ever had to deal with. The speeds, when/if you get service are dismal. Streaming on iPlayer is often not possible.

    They messed up my signing up by not sending me a user name and password. Then promised to send a router (which didn't turn up). Then claimed Openreach was at fault (it wasn't).

    If you want to speak to someone on the phone it will take on average an hour to get through. Each tech support member tells you something different, and there is no communication as to wether the problem has been fixed, what the result is etc. Call backs don't happen, so you're stuck on hold trying to get through.

    They refuse to take any responsibility for their awful service and their excuse is that they are 'a growing company'.

    Despite the hassle, I am leaving Origin Broadband a week into having their service, it's that bad.

    Stay away.
  • Reviewer
    Location
    Bedfordshire
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Utterly awful. They leave you constantly without any internet, then you spend hours on the phone trying get through to someone. Worst internet service ever. I've been without broadband now for three weeks and have clocked up over 10 hours on the phone and it's still not fixed. Avoid!
  • Reviewer
    Location
    Wolverhampton
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Reliability
      1 star
    Comments
    Signed up to these, wish I haden't, they sent modem and I can't get it to work, I am elderly, disabled and terminally Ill, I explained I couldn't set it up and required someone to call. They wouldn't, told them my health issues and why it is impossible for me to carry out the checks they wanted me to do. So I threatened to cancel, but although it says you have 14 days to cancel you don't as that 14 days starts the day you sign up and they don't send the thing out for 14 days, so your 14 day cancellation period is over before its delivered, dreadfull company, don't go near them, it may be cheap but it doesn't work and they don't want send an engineer out. It's disgusting treating elderly disabled this way they should be ashamed of themselves, not to mention terminally Ill people, we have enough to worry about with our illness without that. It's made me really Ill, I hope they have a terminal illness see how they feel.
  • Reviewer
    Location
    Sandbach
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    No idea about the reliability or speed of the broadband connection as I am still waiting to get connected, I was suppose to transfer to them on 1st March 2017 it is now the 17th and so far they have sent out 2 faulty routers and promised a new order for a router had been put through a total of 7 times,if that had been the case I would be up to my armpits in routers, they promise they have put an order through, but when you phone to chase up where the router is, the order has not been processed and they promise to put the order through again, total utter rubbish, you just keep going round in circles with them, the last customer service person I spoke to today told me there was no manager there when I asked to speak to one, and this was at 3 in the afternoon, when I asked her to phone the warehouse and track my order she said they couldn't do that as they had no phone number for it, now I ask you what office runs without a manager and what business can function with no way to contact their warehouse shipping department except through an email. You can judge for yourself whether you think this person was telling the whole truth or not I know what I think. AVOID THIS COMPANY it causes nothing but grief, you have been warned, advance to a contract with this company at your own peril.
  • Reviewer
    Location
    London
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    I never seen like company like them very poor and unprofessional and internet I hade to pay for a year but never use because was not working at all.
    In the end the send me another bill saying is you final bill.
  • Reviewer
    Location
    Manchester
    Reviewing
    Origin
    Date
    Ratings
    • Speed
      1 star
    Comments
    This is a terrible Broadband service provider.I won't recommend origin broadband to my worst enemy. Actually,I signed two years brodband contract with them this year 2021 and within first three months was a nightmare service. There was no service (no internet, no connection) after the first three weeks of stable service then a few days right from the first four weeks and that was the beginning of the nightmare. Then I had to callled them before it was fixed over the phone. Same thing happend after two weeks there wasn't service for another few days and third and fouth time like that, then the fifth one was when I had enough of their terrible service and that one took more than ten days before they could fixed it and to my greatest surprice the service when off again less than two hours. I had to called them as usual and to my surprise the problem was fixed over the phone, and that was it, and after another one to two hours all I could expericed again was no service again then I was totally fed up. Then I had to called them that I've had enough of this rubbish and terrible service and need to end the nightmare contract, then I was told that I'll need to pay the rest of the contract even though there's no service or I'm not satisfied with their service. Then they took me to dept collector for the rest of the 24 months contract which I'm paying after buying another broadband provider. I had to buy BT Broadbrand and for the past five months now i've never experience no service from them. However, from my findings I was told the line origen broadband was using was a rented line and that's the reason their price is so cheap to attract their victims. Please its service is totally nightmare and they don't even care about their terrible service but the money to extort from you. I won't recommend them to save time, money , and lot of hassles.
  • Reviewer
    Location
    London
    Reviewing
    Origin
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    We signed up to the company a few months back. We had no internet for the first month. Then the Internet was so terrible when we did have it. The customer service is non existent. They had no idea how to help. The waiting on the phone to connect to an advisor, every day was an hour. We called 5 times a day some days and that was pathetic and ridiculously unacceptable. The advisors expected us to use screwdrivers and mess around with our connection points that connect to the router. They promised to send out an engineer and never did. It was absolutely disgraceful. They then charged us to try and cancel and still wanted us to pay for the non existent broadband they had supplied. I would give them a 0 rating if I could. Please don’t sign up with them.

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