1,017 Customer Reviews over 26 pages
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- Location
- Teesside
- Reviewing
- Origin
- Date
- 2018-04-21
- Comments
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Hello AGAIN yes it's about good old ORIGIN broadband but where the good comes in is anybodies guess?
I have been with the above for about 6 months and am about to go with VODAPHONE hoping that they are as not as bad as this lot ? Speed and reliability are my main gripes this morning 21 April I,m getting around 2.5 MPs other days its been as high as 10Mb so why the difference ,well it's not us ,it's OPENREACH ,no they say it's your isp provider and somewhere between lies the TRUTH oh I bet there are people singing the praises or ORIGIN ,but I'm not one of them could it be they are ( throttling my signals beacause im leaving them ? Who knows I've done all the usual tricks connect to to test socket move router ,you know then ,suggestions like hard wire it buy a better router get some power line adaptors WHAT why should I spend MORE money to make up for there inadequacy no way I'm retired not poor but certainly not RICH somas I have said I'm leaving origin and the sooner the better ,bye for now
- Location
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- Location
- Stafford
- Reviewing
- Origin
- Date
- 2018-02-28
- Comments
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Please don’t go for the cheapest option .. I have regretted this decision the broadband is unreliable switched on and off all the time average speed for fibre up to 17mbs
I have never got near this speed the fastest was 10mbs
Customer service ..not good
Technical support better
Ombudsman complaint spurs them into action
Other than that you’ll be waiting a while for any kind of resolutions
You can’t leave even if you go abroad .. I went abroad for 5 months I still had to pay they will not terminate your contract
For any reason ? Very difficult company
Had talk talk, sky and virgin all better
- Location
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- Location
- Plymouth
- Reviewing
- Origin
- Date
- 2023-02-11
- Comments
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Utter rubbish. Slow speeds, drops out completely. They send a new box every two months or an engineer trying to blame the customer for their problems. They charge for this privilege! Never solves the problem. You cannot escape them, they will. It let you break the contract. STAY AWAY.
- Location
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- Location
- Bracknell
- Reviewing
- Origin
- Date
- 2020-09-12
- Comments
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This is the worst internet provider I have ever used, I have only been with them for 3 months and have been unable to stream any media over the router they provided. Nobody seams to know what they are doing .I phoned them numerous times but the tech team was unable to resolve my issue and was even told that 6 devices were to many to connected to the router.
I have now switched to my previous supplier and waiting to see if they will demand their cancellation fee, which I plan to deal with the same way they dealt with me!!
- Location
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- Location
- wednesbury
- Reviewing
- Origin
- Date
- 2017-06-13
- Comments
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4 times asked to cancel my comtract its still on after 2 weeks no comuication in there offices. keeps you on phone waiting for adviser up to an hour realy bad service.
- Location
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- Location
- Hampshire
- Reviewing
- Origin
- Date
- 2017-02-08
- Comments
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I am on Origin Broadband on ADSL and have been since June 2016 having moved from TalkTalk, what a mistake.
I asked if I would be on their network and with an LLC connection and was told I would be, not true I was placed with Vodafone a company I would certainly not go with due to past experience of their mobiles.
The connection is unreliable with continual dropouts, slow page loading and slow speed.
I requested the CEO contact me regarding the poor service being provided by Origin and Vodafone but needless to say that was unanswered.
I am looking forward to June and ditching them at the first opportunity and would advise anyone considering Origin Broadband to avoid avoid and go with another ISP or regret it. Cheap they maybe but that is the only thing that can be said.
- Location
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- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2018-01-18
- Comments
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Where do I start? This is a company which seems to fail on every level when it comes to customer service. Once they have your money they are not interested. I have been trying to get a refund for 10 months after they took over my service without my permission. No apology, no refund now going to OFCOM and then the leagal route if this fails. Avoid this company at all costs!
- Location
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- Location
- Beds
- Reviewing
- Origin
- Date
- 2017-06-03
- Comments
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Avoid this company if you can! It takes absolutely ages to get through on the phones. I have had to make many phone calls to try and sort out a refund as they have taken too much from my account. Keep getting promised a call back, no one ever calls! NOT ACCEPTABLE. Still not resolved and has been going on since beginning April 2017.
- Location
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- Location
- stockport
- Reviewing
- Origin
- Date
- 2017-01-22
- Comments
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connection date came and went, after hours of being left on hold i was told there was a technical problem which could take upto 8 weeks to resolve, told them i would like to cancel just to been told it would cost me over £200 even tho my service as never started, how can that be right?? my advice is to avoid this company and go with a well known named company instead ,
- Location
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- Location
- Kirkbymoorside
- Reviewing
- Origin
- Date
- 2020-04-30
- Comments
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Don't touch Origin Broadband with a barge pole. The service is totally unreliable, resetting passwords a nightmare and customer service pathetic. My Asus router needs resetting every day and the speed is slower than i have ever had!!!
- Location
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- Location
- Kemptown, Brighton
- Reviewing
- Origin
- Date
- 2017-08-14
- Comments
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3 calls this morning on hold totalling 2.5 hours. Modem provided not getting wifi anywhere outside of room. No internet at all during bad weather. They are providing some wifi boosters but it took me all morning to get them out of them without being charged.
- Location
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- Location
- Addlestone
- Reviewing
- Origin
- Date
- 2017-11-05
- Comments
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The worst provider I have ever seen. Continuous disconnections, problems with accessing pages that are online and checked with mobile through data connection. Speed is poor compared to same package and other companies. Sorry but they do not worth my money.
- Location
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- Location
- Bristol
- Reviewing
- Origin
- Date
- 2018-03-20
- Comments
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Terrible broadband service with regular drop outs and low speeds. We were repeatedly billed incorrectly including an attempt to continue to bill us after we had finished the contract and moved to another supplier. Customer services are woefully understaffed and resolving all of our various issues required long periods of waiting on hold. Don't be tempted by their low prices and choose another supplier.
- Location
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- Location
- New Milton Hampshire
- Reviewing
- Origin
- Date
- 2019-09-12
- Comments
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I have been with Origin for nearly 3 months and still do not have any wifi service. A phone call takes forever to be answered and then an engineer is promised to be sent to inspect the premises which never happens.
Totally disgusted with Origin and don't recommend them at all - they are a nightmare.
- Location
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- Location
- Salford
- Reviewing
- Origin
- Date
- 2017-02-23
- Comments
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Do not go with this company!,as soon as you sign up they take money out off you account.then I didn't hear from them just 1 email saying I'm in the system a week later I phoned them which took 1hour waiting on the phone then they said it would take another week for the router to be sent...week later no router! So I cancelled it ( anther hour on the phone) 4 weeks later still waiting for my payment they took out and when you phone them they send you to speak to someone else that doesn't answer the phone after an hour so you end up putting the phone down....
- Location
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- Location
- North East
- Reviewing
- Origin
- Date
- 2017-07-12
- Comments
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Absolutely appalling.
Speeds 1/8th of what I pay for, I completely lose service several times a day, customer service never calls back, was told if I kept calling they may start charging me.
- Location
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- Location
- UK
- Reviewing
- Origin
- Date
- 2017-11-19
- Comments
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Well where do I start! Moved to Origin broadband at the end of a 2 year contract with BT on a very stable fibre connection... Why! well the prices of Origin £25.99 a month seems great! but its for nothing! Activation date was the biggest mess! I was ready to move and the day before the router did not arrive, contacted origin and they confirmed they had not ordered it so on switch day i was without internet and ever since then my normal fibre connection that was around 30mbps stable is now around 0.76mbps! yeah not even 1mbps!... ive been in contact with origin and they dont really respond to emails the facebook team is where you will get a response but they need to escalate to the technical team who haven't got back to me yet.. this is all within the first 2 months so far and I havent had a day where the connection has been stable like it was for the full solid 2 years with BT! I have started the process in switching back to BT... I wont be paying them a penny more! Complete and utter joke of a company!
- Location
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- Location
- Tadcaster
- Reviewing
- Origin
- Date
- 2018-04-22
- Comments
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Quite literally the worst ISP i have ever had to deal with. I purchased 38mb fibre in April 2017. My average download speed for the first 3 months was 3mb. I left complaint after complaint with their support team, which usually took over an hour on hold and being passed between departments. 4 months into my term, my download speed was fixed, and the latency was broken! 180ms to get to google, so VOIP calls / gaming went straight out of the window. It took another 3 months for me to get through to someone who logged a fault with Open Reach. At this point i asked to cancel my contract, and i was told i would have to pay off my entire 18 month contract to do that. I left it until this week, where i asked if i could move my connection to my new house as my rent contract was up, and was told i would have to sign another 18 month contract or pay off my remaining months, with a £30 cancellation charge! Do not deal with this company.
- Location
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- Location
- Reviewing
- Origin
- Date
- 2017-04-27
- Comments
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Absolutely awful company AVOID!!! Every month I have to call as the internet is not working I have spent over 3 hours on hold this week with no answer. Then When I finally do get through they say there is no issue and are going to send an engineer out, which by the way may charge you if it's your fault! Of course it's not my fault!! What the hell am I paying for?? As soon as the issue is fixed I will be taking my business elsewhere. I will also be contacting the ombudsman.What a joke of a company they won't be around long so get out while you can. I have only put one star for each because you can't do a review with none.
- Location
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- Location
- Kirkcaldy
- Reviewing
- Origin
- Date
- 2017-11-05
- Comments
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An ISP which cannot provide a reply to an email in which they sent to arrange an engineer out to sort the problem I "have". They are lying manipulative thieves.
Do not make the decision to give them anything.
- Location
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- Location
- TEAR
- Reviewing
- Origin
- Date
- 2020-04-14
- Comments
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please stay away they take your money and do not give a damm about you
been with them 3 weeks and keep losing connection every day.and good luck trying to get a responce of them.
- Location
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- Location
- Tyne And Wear
- Reviewing
- Origin
- Date
- 2017-02-28
- Comments
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Over 3 weeks and still no internet, customer service is a nightmare. They've "lost" replies to emails, different members of staff told me conflicting things. Supposed to get a text and email confirmation of a date after being on the phone which never happened. Going to cancel with them as it is beyond a joke now.
- Location
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- Location
- glasgow
- Reviewing
- Origin
- Date
- 2017-11-14
- Comments
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very bad customer services, yesterday when i asked them to fix my very poor speed i was waiting 1hr and 30 minutes then after i just had to hang up... my speed its like 1mbps, very very slow.
- Location
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- Location
- Teesside
- Reviewing
- Origin
- Date
- 2018-03-28
- Comments
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Origin broadband !rubbish in a word I've been with these wellies for 9 months or there abouts when I got them last year first 2 days ok .then on the Thursday unable to access web ran origin got it sorted eventually, the download can be up to 9Mb the less than 2Mb twice this week I've spoken to tech dept nice people but that's not the issue first person I spoke to on Monday get me up and running after 80 minutes on phone 9 Mb for a short time then back to 2 Mb ,later on I rang again told to remove part of BT socket and use test port for 24'hrs on Tuesday afternoon I was getting 9Mb plus couldn't believe wow ,this morning ( Wednesday )! Back to less than 2 Mb I've sent e mails don't know how many all I know is this 2weeks time I go to vodapone see if they are better cant be worse an they? I've tried everything plug router directly into BT socket no difference had another router supplied ,when I first went with them I wrote and complained ,got a letter back from CEO telling me there top man was on the job and would contact me yeah!! The only person to have rang me was from billing dept telling me I would have my bill reduced yeah that did happen but that's all ,off the subject slightly I read reviews on this site and what concerns ME is origin are not THE worst there are others HOW can this BE ?if it was a main car dealership they would be named and shamed ,and another thing BLAME the isp providers blame BT who in turn blame the isp providers ,so I've had my 2 cents worth as our American cousins would say bye happy surfing from col
- Location
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- Location
- Leicester
- Reviewing
- Origin
- Date
- 2023-11-13
- Comments
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I was passed on to Origin from SSE for phone and broadband. I sent a cheque in payment 8th April 2023 to SSE and was then billed for charges from Origin together with the value of the cheque until November this year. Meanwhile the cheque was cashed through my bank on the 10th of July. I therefore have not paid curent charges until I was refunded the amount of the cheque which surprisingly arrived recently. On the 10 th November and 13th Nov, I called Origin with the intention of paying by credit card but they will not accept payment by normal procedure saying that it has to be done by a link and that I have to have Direct Debits.I'm a very sceptical person and smelt a rat. The girl said it was company policy whereupon I said it wssn't my policy and I would find another supplier. I have tried to contact Origin again but there is no longer anything on the internet to say they exist. Perhaps they are in administration, it would make sense having read a few of the reviews on here.In any case they are very badly administrated, if they are still in business don't get caught.I am left not knowing how to pay the outstanding amount.
- Location
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- Location
- Gloucester
- Reviewing
- Origin
- Date
- 2017-02-14
- Comments
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These people reach a new low in customer service. Said they want access to install the phone line. Said I already have one, why do you want access. Since then no response by e-mail, music on hold for ever, online chat ignored. I am now going to try to cancel the order. DO NOT TAKE THE RISK OF COMMITTING TO THESE PEOPLE.
- Location
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- Location
- Essex
- Reviewing
- Origin
- Date
- 2018-03-20
- Comments
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It's a common thing with Origin, dropout after dropout on broadband. When it's up the speed is maybe 2Mb on a good day but it forever drops out so not much use. Their billing philosophy is naff, charging a month up front before connecting and then charging a high rate for a partial month after connection plus the next month in advance. I'm giving up after suffering for 12 months and expect a battle getting a refund for what I've paid in advance. It's cheap but still not worth it because it's so unreliable
- Location
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- Location
- Salisbury
- Reviewing
- Origin
- Date
- 2020-08-24
- Comments
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I signed up and paid £34 something the whole thing has been a disaster. Customer service is non existent and I have asked for my money back. Wasn’t sent a box, they’d inadvertently cancelled my order then having spent several days trying to get some answers by phone and on line I have achieved nothing. They asking the same questions i have replied but zilch. How can anyone run a company where everyone is so inept. Do not go there. It should be illegal. I feel conned.
- Location
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- Location
- Brackley
- Reviewing
- Origin
- Date
- 2017-08-09
- Comments
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I had just moved house and called Origin to ask if they could supply my property with fibre-to-the-premises, they said they could, took an initial fee and said that OpenReach would be in touch. The stupid voice on their call centre system should have been a screaming warning not to trust this organisation. After a week, they called back to say that they couldn't find my property in the OpenReach system. When I explained again that it was fttp, they admitted that they couldn't supply me with broadband. They said someone from the finance department would be in touch to arrange a refund. After a week I had not received a phone call so contacted them, only to be told that the billing system wasn't available. They said they would call back and on this occasion they did. In the meantime I went with BT who had me connected up within 3 days. After a further delay, Origin processed the refund and I have got my money back 5 weeks after parting with it.
- Location
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- Location
- South London
- Reviewing
- Origin
- Date
- 2018-07-28
- Comments
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Top 5 reasons Origin are pure garbage:
1. Connection is beyond unreliable.
Netflix constantly buffering, lagging online gaming, can't load simple gifs sometimes when 4G can easily.
It's unreliable and not simply bad because sometimes it works as expected which is great but rare.
2. Pricier than competitors.
They use same lines as all of the other 80 down 20 up top package providers yet they are more expensive with worse everything.
3. Awful router given.
Not even dual band like every other provider gives, has a horrible complicated UI and poor performance. Plus they have you return the bloody thing when you cancel internet service with them or incur a charge. Again no other provider I've had asks for router back.
4. Long call wait times.
Meanwhile you listen to the same annoying Pharrell song played over tinny phone lines for 15 mins.
5. Clueless technical support.
Came up with a ridiculous reason as to why internet was being slow "too many devices". It handles less devices fine sometimes so clearly not the reason. Also it's 2018 and I pay for your top package. Provide a better router and give some actual helpful troubleshooting advice instead of lame excuses.
To summarise, don't go with Origin or you will regret it; pay up and switch to Zen Internet or save some money and you will probably get better with Plus Net, talktalk etc.
- Location
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- Location
- Suffolk
- Reviewing
- Origin
- Date
- 2024-02-27
- Comments
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Just awful all around. I cannot understand how they have a licence.
Have given notice to quit.
Please AVOID
- Location
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- Location
- Solihull
- Reviewing
- Origin
- Date
- 2024-02-27
- Comments
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Abysmal - in nearly 30 years of internet these are by far the worst, even compared to broadband overseas! I have just switched to Sky.
- Location
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- Location
- Norfolk
- Reviewing
- Origin
- Date
- 2020-08-12
- Comments
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Cheap price poor service
Don’t go there
I am disgusted with this company
They have no customer service at all and you spend at least an hour ever time you can as even though you choose technical help it take s20 mins to get through to customer service of which there is none and then another 20 mins to put u thought to technical
- Location
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- Location
- London
- Reviewing
- Origin
- Date
- 2017-07-26
- Comments
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My broadband line was cut and when I called Origin asking why this was the case as bill payments were made on time they told me they were not sure so would look into it! I was then promised a call back and no one was calling me so I had to keep calling. All that happened when I called was I would be on hold for at least 30mins then get transferred to another department and be on hold for at least another 30mins. Then after all this I was told I would get a call back which still has not come!!!! I still do not know what is going on and currently have no broadband service.
On top of the very poor customer service, when my broadband line was active the service was very intermittent. In addition, my broadband speed is below 2 Mp, however, I am aware this would be the case with all broadband providers but it does not excuse regular periods where the line just drops off completely. Before moving to Origin I was with Sky Broadband for 7 years and never experienced such poor customer service and slow intermittent broadband.
AVOID ORIGIN AT ALL COSTS - FIND AN ALTERNATIVE BROADBAND PROVIDER.
- Location
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- Location
- Swansea
- Reviewing
- Origin
- Date
- 2020-10-27
- Comments
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DO NOT USE this company. Paid for a year upfront and the broadband has never worked. Impossible to get hold of by phone, they drop chats. Did not call back at time agreed. Refusing to refund. ABYSMAL worst customer service EVER
- Location
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- Location
- harrigate
- Reviewing
- Origin
- Date
- 2017-11-14
- Comments
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Avoid Origin. The service is unreliable, slow and the technical support is non-existent. Will be moving asap.
- Location
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- Location
- Lancashire
- Reviewing
- Origin
- Date
- 2018-02-01
- Comments
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Absolutely terrible! Forever being disconnected and spending hours trying to get through to their helpline. I was disconnected for 6 days once and they couldn't seem to understand why I would have a problem with that.Totally unfit for purpose. Now with Plusnet. What a joy! And cheaper
- Location
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- Location
- Belfast
- Reviewing
- Origin
- Date
- 2017-11-28
- Comments
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One would be better off banging ones head off a brick wall for six months than dealing with this excuse for a company.
Once you sign up, nothing happens. Eventually after some weeks you might get an email with an install date. A basic router will arrive in the post. No instructions on how to access origin servers.
So you call them and wait for over an hour before getting through. To be fair some of the staff are pleasant but if there is an issue then it's through to level two with literally hours of waiting before speaking to someone.
Speeds were dial up 200k per sec. After much complaining, they increased the speeds slightly.
Things were OK for a while then extra charges appear on the bill for no reason. When queried, again after long wait and no return emails, they say they will credit.
One customer service agent will talk to you on Facebook but then another will refuse, sighting data protection. Bizarre.
Really do not go near this outfit with a bargepole. It will snap your will to live.
Everything is a problem. All the bad reviews are right!
- Location
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- Location
- North Yorkshire
- Reviewing
- Origin
- Date
- 2023-11-14
- Comments
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Cut off my 89 year old mother as sent correspondance to the wrong address after taking over account from SSE/OVO but continued to take money from account still struggling to get her reconnected 3 weeks later with their terrible Customer Service spent many hours on phone and frequent trips needing to be made to our mother flat by myself and my sister terrible company, should not be allowed to operate in the uk market
- Location
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- Location
- Stockton on tees
- Reviewing
- Origin
- Date
- 2017-02-14
- Comments
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Awful company, no communication from them for weeks, rude, unhelpful and couldn't care less. Service is a joke, makes dialup look good.
Do yourself a favour and avoid these cretins like the plague. Only good thing they did was refunding my money ey...
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Origin are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Origin.