Origin Broadband Reviews

OK I've read all the negative reviews, but my real time experience is the absolute opposite, carry on reading if you have the energy.. I went with Origin because it was the cheapest provider; I'd read really bad customer service reviews, crossed my fingers and hoped all would be OK. I've been with them for over a year and everything has been fine. BUT HERE'S THE IMPORTANT BIT... Yesterday internet went down but phone line was still on. I rang them at 6:15 pm. pressed the options for 'tech service' and got ready for a long wait... Phone was answered on second ring, assistant was courteous, efficient, talked me through all the line checks and router checks, just in case it wasn't a line fault. Rang me back when I needed to sort something else out. Concluded it was a line fault, said they would get OpenReach to sort it AND would ring me at a time of my choice next day to check things. They did exactly that: Open Reach were with me at 09:30 am next day, fixed their fault, all sorted. Then Origin Phoned to confirm all OK. Perfect customer service when things went wrong. My last provider was Plusnet and a similar problem took over a week to sort, Plusnet didn't raise the issue with openreach and left me hanging around for days... Its why I moved. OK this is a 'one off' review but I have to rate as 5*. And it is cheapest for me..

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Best thing i did coming to Orgin. So better than EE great service. And broadband is good.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Simple and easy to sign up, didnt need router, so comprehensive details were supplied for own router set up. On line consultation with operator, good and connected within 2 minutes.
So far, connection has been uninterrupted.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Good package, broadband quick and reliable, great customer service.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I changed to Origin in January with a phone and broadband package.(I live in a rural area with a broadband speed that has a max of 3mb.)
The phone changed over as stated but the broadband did not. I phoned and was informed that Open Reach would change me over at midnight but this did not happen untill the next afternoon.
Overall I am very pleased with everything.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I switched to origin a month ago and I can't ask for better service amazing broadband connection and speed I live in Scotland I will be recommending to friends and family

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I have been with Origin Broadband (BB) for several years. They are a small player in the BB market place. And that's one reason I like them.

We need to maintain choice for those who want to avoid the behemoths of BT, Virgin, Talk Talk and Sky, etc.
- so that is one reason to give them a go.

But most importantly they deliver on all the aspects of a BB service that count - speed & reliability (excellent), while Customer and Technical Support is outstanding.

They provide the kind of support you only wish for from all other enterprises you rely on so much like banks and government agencies. Their support is awesome!

And all of this comes at a price that is competitive.

If you want a great speed, great service and all at a price that stays competitive over the long term, please give Origin Broadband a chance.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I went with this broadband company because the package on offer was very good. Not having heard of this company before, I was apprehensive. But I have been extremely impressed with them. Their service providers are friendly and helpful and the overall broadband connection and reliability service is great. Would have no hesitation in recommending Origin to friends and family.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Origin did what they said they were going to do and when they said they would do it. The whole process worked like clockwork and - the bit I liked the best - they didn't spam me.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Working perfectly from day one for about half a year now. Speeds are sometimes even higher than what we pay for, but never less. (Depends on time and day)
Had to contact them only once and it was to make sure when technician is coming, so I contacted them using chat on their website and everything was smooth like butter. Only thing you should think of is if you need more expensive router, because we went with cheaper one and in home with 4 people, that means 4 computers, 4 phones, router sometimes can't handle this and reboot. Otherwise perfect and highly recommended.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I switched to Origin in the last few weeks. The speed continued to be slow so I called customer service. They ran checks and arranged for an engineer to come out. With in two days my line was fixed and I’m now getting 75.57MBPS download speed and 9.95 MBPS. There was a long wait to get through but they sorted my problem very quickly. My experience is much better than other people’s reviews suggest theirs was. I’m very pleased so far :-)

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Fantastic customer service. Very reliable broadband, has never cut out on me and brilliant speed (way better than sky)!!

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I have nothing but high praise for Origin
When I have contacted customer services everything is explained very clearly and they take time with you.
Technical services are brilliant also.
It is good to have a company where customers really do come first

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Origin are fantastic. They have helped with everything I have issues with.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I have always lived in a house where I was able to get Virgin Media but when I moved to a location where VM was not possible I started looking for an ISP which was cheap but not a mainstream one.
I first went with Sky for a year however and although the reliability was good I purely got this as it was part of the TV package. When I decided I didn't watch enough TV to warrant the cost.
So I started looking for a new ISP and after much searching I stumbled across Origin on Openreach's web site.
When I had a look at them the price for their Fibre broadband was the best so I decided to go with them.
I decided to get get my own router and set that up rather than take the one they provided as I had heard it was a fairly cheap one. Doing this cost me an extra £60 but in the long run I think it's worth it.

I had a bit of trouble when I was getting the internet activated however this was an OpenReach issue but Origins support were Fantastic. I had no queues to wait in. Was straight through to a UK call centre and they had OpenReach fixing the issue within 2 working days.
I have had one outage in 9 months, again I phoned their support and was straight through, we did some diagnostics and they were able to rectify the issue.

The internet is not a perfectly oilled machine it breaks but at least you know with Origin they'll get you back up and running as quick as possible

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

just checked who is best according to this web and it seems to be ZEN??\!?? How? Origin is far cheaper, quality of service is outstanding so how those rating are done?
Happy Origin customer.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Cannot fault Origin for tech support and customer service ... been a customer for almost 2 years with only minor problems with connection, but all were sorted out quickly and without any fuss. Keeping my business local is also important to me.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I've been with Origin since March 17 and took out their basic broadband package. The set up and transfer from Sky was easy and cheaper. I've never had an issue with the broadband and always had constant speeds thus opted to go on the Fibre package for 24.99. Yes I have read the reviews on here and did question upgrading but like I said I've had a good broadband supply since March.

Okay, I was switched to fibre on Friday 15/09/17 but had no router delivered as the router originally supplied by them wouldn't work with fibre. I had called them on 11/09/17 and 16/09/17 stating I had no router and they said it was on its way. Obviously it wasn't. When I spoke to them Friday afternoon the bloke said it would be delivered by Monday 18/09/17. Why I was told in the week it was on the way I don't know.

Anyway it arrived today, plugged in but had download speed of 7mbs and upload of 14mbs? I called them and they checked my line and my settings but still no luck. They transferred me to a level 2 tech who straight away diagnosed the problem as BT Openreach not having switched my download speed to fibre on their systems. He put me on hold and called them. When he spoke to me again after 5 minutes we tested the speed and I finally got 29mbs download :). If the speed is constant like this I may upgrade again to the fibre max but we'll see.

So if Origin can sort out their router delivery issues and facts on the telephone then 5 stars to them. Excellent customer service skills and quick to get through but like I said they should have supplied me with the router before I was switched over. The tech guys are superb by the way 10/10.

Just an update. Ive been on Fibre now for a week and Im getting 36mbs download out of a max of 38mbs. Fantastic! Have no dropouts. Well done Origin. I even had a call in the week to see if all was working okay. 10/10

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Origin have done exactly what they said they would do, exactly when they said they would do it. The customer services are knowledgeable, helpful and friendly. The broadband speed is better than we had with our previous provider (BT) and we have not experienced any breaks in service since we were switched over a month ago. Origin's part of the switching process was straightforward and seamless. So far, head and shoulders above BT for customer service, broadband service and value for money.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Very little issues with Origin but when I did they were quickly resolved with a prompt and efficient English speaking customer service. I would recommend this provider to anyone.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Over 2 years I've been with them and just renewed as I've never had a problem, got fast speeds, good WiFi and it's the cheapest I have found for Max fibre

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Fantastic service from a great bunch of people. Always helpful and fast with responding to any issues that may arise.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

amazing customer service, couldnt fault anything.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

I've been using Origin Broadband now for 5 or so years and I would thoroughly recommend them.

The connection is both fast and reliable. My house sometimes has 3 people watching 3 different streaming HD videos without any problem. When I've occasionally checked the broadband speed with an online checking service the speed has always been very close to what it is meant to be.

On the rare occasions I've had to contact them I particularly like the staff. They are sincere and polite and most importantly seem to know exactly what they are talking about.

Unlike the bigger providers the service is also uncensored so you can visit any site you please.

The modem-router that comes with the service is a good quality model (I got a decent Asus model) which has lots of options and is well above the basic models.

The cost is probably a bit more than some other companies but for me the extra cost is justified by the good service I get.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Overall, great. Onshore help, speeds as offered, affordable prices. So much better than BT, Three and Talk Talk. It would be a full set of 5s if the tech crew cheered up a bit.

• Satisfaction
  4 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

On the whole I've been very pleased with Origin. Only one problem whilst I've been with them and that was caused by Openreach wire failure outside the house.
I'd have to say that Origin's customer service in dealing with this issue was very good indeed. A British person at the end of the phone who actually listened when I explained the problem and didn't spend hours making me repeat pointless tests as has been my experience with non UK call handlers at TalkTalk in the past. It was so refreshing.
Line speed is not fantastic, however it is just the same as all my previous providers, not surprising since it's using the same Openreach infrastructure, so really not Origin's fault.
On the whole I'm very happy with Origin thus far.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  4 stars
• Reliability
  5 stars

Having experienced miserable service from other broadband providers, I am in a position to make a meaningful comparison of service providers and to provide informed comment on Origin Broadband. I have no hesitation and no reservation whatsoever in stating that I have found doing business with Origin's ultra-courteous and ultra-efficient employees an absolute delight and most refreshing. Origin's Broadband gives me not just a Very Strong strength signal but always an Excellent strength signal even though I am on WiFi. The only reason I have given Origin Broadband four stars for speed rather than the five stars that they probably merit is because I am spoilt, so to speak, by the fact that at my place of work we have superfast IT as befits a scientific establishment. I am more than happy to very highly recommend Origin Broadband to all and sundry.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  4 stars
• Reliability
  5 stars

Excellent service, I was with BT for 30years what an idiot, Bt advertise their router as the best Wi-Fi,how wrong are they!

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  4 stars
• Reliability
  5 stars

I decided to join Origin after suffering issues with Plusnet and a price hike of nearly £10 a month. My instal date went ahead as planned and I recieved a text and email confirmation to say that the service was up and running, however, it was not all ok and I was left with no phone or internet, I telephoned Origin to tell them of the issues and lo and behold BT turned up at the door 2 days later.

There was a fault "in the box down the road" which he attempted to fix but was unable to, the very next day which was a Sunday the same chap from BT was back and had fixed the fault (***** stars BT *****) and everything was up and working.

My speed is now 31MBPS rather than the previous 7MBPS from Plusnet, oh I nearly forgot to mention that I now also pay have the price as well.

Sterling service Origin and BT, poor show Plusnet.

• Satisfaction
  5 stars
• Customer Service
  4 stars
• Speed
  5 stars
• Reliability
  5 stars

Great company and customer service, i wish I had switched broadband & phone service before after many years of sticking with BT. The whole switch was very simple and good reliable broadband. The only reason i didn't give a 5 for overall satisfaction is because the router hadn't turned up the day before the switch & I had to call them to enquire but it did then arrive the day of the switch but I felt it would have been better to have received it a little earlier. Overall very happy though.

• Satisfaction
  4 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  5 stars

Origin offer an excellent service. I have been with them for over 18 months. Never had any problems service wise and when something went wrong they were very efficient and kept me informed. Speed is only an issue I think due to issues outside their remit.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  4 stars
• Reliability
  5 stars

I am generally shocked by all the negative comments as mine has been nearly faultless and defo no worse than any of the major provider's. I used have the full package inc multi room with Sky costing nearly £100 PCM, but after buying a firestick cancelled the lot and just needed broadband provider and Origin came up the cheapest £17.99 PCM for the basic speed. I have read people saying the first months payments was double but what these people forgot to mention you get the first 30 days to try it out then if you don't cancel you get billed double on your second month READ YOUR T&C's BEFORE SIGNING. I have a wife and a daughter and wife is always playing games on the tablet, daughter is on Youtube or her PS4 and I download a lot and its keeps up with everything fine. Customer service (once when I had to call them) got through within minutes not 20 min plus like Sky and the issue was resolved within 24 hrs. Really cant fault Origin and will stay with them for the foreseeable future.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  5 stars
• Reliability
  4 stars

Asus N16 latest firmware update available to download and install from Asus Help web page. Cured all my router problems.

• Satisfaction
  4 stars
• Customer Service
  4 stars
• Speed
  5 stars
• Reliability
  5 stars

The speed of the internet is slow, can not be any quicker. Always the same speed with previous providers.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  3 stars
• Reliability
  5 stars

Recently joined and procedure worked very smoothly

• Satisfaction
  5 stars
• Customer Service
  4 stars
• Speed
  4 stars
• Reliability
  5 stars

Fantastic customer service, unbelievable value for money very reliable broadband speed is better than our last provider and is good to say we are a long way from the exchange.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  3 stars
• Reliability
  5 stars

Have been with Origin for a couple of years on broadband and am very happy with them. The best price for broadband and line rental, and customer service has always been excellent. Broadband not the fastest but this is because of distance from exchange. BT have finally upgraded the line to fibre, so am transferring to fibre but staying with Origin.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  4 stars
• Reliability
  4 stars

I took a risk after reading all the reviews. In fairness I like this provider. Decent company, fair service. Nothing wrong so far. I’m happy.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  4 stars
• Reliability
  4 stars

Fantastic service! While it isn’t the quickest, the broadband is absolutely ideal for my needs (at such a cheap price too) and I haven’t had any issues with reliability of the service. Customer service is outstanding - really friendly, helpful staff who genuinely care about their customers.

• Satisfaction
  5 stars
• Customer Service
  5 stars
• Speed
  4 stars
• Reliability
  4 stars

I just wanted to balance some of the negative reviews - I've had no problems with Origin ADSL and get consistent download speed of 11 Mbps which I think is quite reasonable. Upload speed is poor at 0.75 Mbps but it's good enough for my needs. On the whole I'm very satisfied.

• Satisfaction
  5 stars
• Customer Service
  4 stars
• Speed
  4 stars
• Reliability
  5 stars