1,017 Customer Reviews over 26 pages
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- Location
- Wales
- Reviewing
- Origin
- Date
- 2017-12-23
- Comments
-
I cannot believe a UK company can do so bad and keep trading. I would give a zero if it was possible, why, read on.
I had been with Origin since Jan 2017 and they were as expected a super Yorkshire company, yes there “was” another apart from Plus net! It all went wrong when Origin “upgraded” their service on 26th September 2017 and informed users this was happening and connectivity would be lost but no problem check this and if still problems contact them.
This happened and because I was away I did not report it until 30 September when I spent around 5 hours on and off the phone talking to various departments. I add that all the people I talked to were very polite especially the engineer who got me to make sure BT socket was good, (new Jan 17), and to try another router, filter and leads which all to no avail. At the end of all the conversations they said they needed to send an engineer round on either Monday 2 Oct PM or Tuesday 3 Oct AM or PM to check the line, why I do not know as phone was still working and the router was plugged directly into the BT socket. I stated I did not believe an engineer visit inside my house was needed but that was ignored. They also had the cheek to say if the fault was not my line I would have to pay for the visit. After I let my feelings known they reneged on this as stated I would not be charged in any case. I had been away for a week and needed to catch up on work and personal on line so agreed. I emphasised the fact that I needed the broadband ASAP. I used my mobile broadband to do the essential items but over the next few days had to pay over £30.00 to do this. After the first week of waiting for Origin to do anything I mitigated my mobile costs by changing my tariff to a much higher data allowance, 100Mb to 2.5Gb.
Monday 2nd and Tuesday 3rd went without any engineer visit or contact from Origin. I emailed on several occasions but got no reply. I decided that was enough so I emailed a final chance for them to sort it by making my house available on 15 minutes notice all day Monday 9th Oct. No reply to email and no contact. I informed them they had failed to keep their part of the contract and I was cancelling it. I signed up to Plus Net although this could not be activated until 25 October 1 month after Origin caused the issue.
I had a couple of emails saying I could not cancel as I did not give them the chance to fix the fault by allowing them into my house. I gave them ample opportunity to enter my house but suggested in writing to them that the fault was not in the house as the phone was working perfectly all the time. The new Plusnet service was also started without a visit to the house; I just plugged the router in and it worked as I believed it would. I believe the fault was further back up the line from my house and probably in the exchange where some setting or configuration was not checked or changed. I also believe they have not “upgraded” but changed their supplier to Talk Talk; in mine and thousands of others opinion the worst supplier in the industry. Another item is the deadlock letter which was supposed to be issued 5 days from 19 October and still not received, I emailed them on 29 Oct to chase this as well. They did offer me a 1-month refund and £20.00 but stipulated if I referred this to Ofcom this would be withdrawn, to me a bribe but unfortunately for them it was in writing. The latest thing is a bill for next year for a service I have not been getting since end September. I have emailed twice but no replies. What a joke. I have now referred the matter to Ofcom and they are carrying out an investigation.
AVOID this once great company like the plague.
- Location
-
- Location
- Devon
- Reviewing
- Origin
- Date
- 2023-03-27
- Comments
-
Consistently lose speed and connection. Approximately every 2 months there is a complete lack of service, you cannot even run a single mobile phone from the router. The customer service is always the same. It's never them, it's always you. Will not compensate for lack of usable service even if you show them your mobile phone bill when forced to use mobile data to run appliances in the home. You can never ever ever leave. It's the hotel califirnia of internet providers....
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2017-04-19
- Comments
-
Utterly disgraceful customer service - takes hours to get through, different story every time, put on hold for over an hour, internet didn't work for a fortnight and they refuse to give any compensation for this. Avoid at all costs - worst company I have ever had to deal with in my life.
- Location
-
- Location
- Co Durham
- Reviewing
- Origin
- Date
- 2021-08-17
- Comments
-
Go else wear for internet 100% ripoff they offer no help if out Gos wrong and still won't money even tho your not getting internet
- Location
-
- Location
- Redcar
- Reviewing
- Origin
- Date
- 2018-08-21
- Comments
-
Daily disconnections, sometimes for whole days. Customer service and technical support lines always busy (once spent 2 hours waiting). Had to get updates on service from other users through twitter. After 12 long months waiting for contract to finish, they continued trying to bill me for a further 6 months and demanded I return the router or pay £40 for it (it's hidden in their T&Cs). Avoid like the plague.
- Location
-
- Location
- Isle of Skye (West Scotland)
- Reviewing
- Origin
- Date
- 2019-03-15
- Comments
-
Was one of the first people to sign up with Origin Broadband here on the island...was with them the best part of 3 years...at the beginning, all problems were dealt with promptly and couldn't fault them...fast forward to now....was supposed to be on 36meg download....for close on 6 months had constant drop to between 1 and 5meg...complained after numerous calls, nothing done...emailed abuse, still nothing done...cancelled direct debit, it worked for about a month then back to the same shenanigans of not even being able to stream bbc i player at peak times...what a joke...Origin even had the cheek to ask me to reinstate payment while they try and sort it out!!!...Hilarious!....have decided tonight to switch to EE fibre in hope of a peaceful life...Avoid Origin Broadband folks, the began a great company but have got lost in the fog of their popularity and would rather bury their heads in the sand than sort out their longest running punters...should be banned by OFCOM with their carry on
- Location
-
- Location
- Oxford
- Reviewing
- Origin
- Date
- 2017-03-14
- Comments
-
Avoid Avoid Avoid! I regret the day I ever signed up with these ripoff merchants. They took one years up front but provided poor BB then started taking a monthly rental too. Cannot get money back. False promises from clowns who have not got a clue. So sad.
- Location
-
- Location
- Bristol
- Reviewing
- Origin
- Date
- 2017-08-15
- Comments
-
Customer service awful (don't follow up as promised, long waiting times on phone) fault unresolved for over 6 months and still can't get origin to fix it. Internal wifi connection drops out all the time wireless network communication problems i.e chromecast dropping off network as router dropps out. I get annoying emails every month asking to set up a direct debit, the email says to reply to it if you have any q's but its a no.reply email address. Thing is I dont need a direct debit because i paid up front for this awful service.
- Location
-
- Location
- South West Wales
- Reviewing
- Origin
- Date
- 2017-09-20
- Comments
-
I would say just about the worst in my experience in terms of customer service. Cheap though... It appears that most support are on training and have no clue what they are talking about. ADSL speed varies 3-6 mbps. Passable if there is no other choice at all. If there is and even if you are desperate go for like of TalkTalk, Plusnet
- Location
-
- Location
- Oxford
- Reviewing
- Origin
- Date
- 2017-11-29
- Comments
-
Poor customer service. I can never reach a customer service agent - I seem to be on hold for over an hour every time I call. I pay for Origin max which is £37 per month. This should give me in excess of 70mbit. No. I actually get 20mbit. They told me they will not lower my monthly cost unless I sign up to another 18 month contract with them. They refuse to help me. The service they offer is awful - you get what you pay for - if only I’d listened to my father - if you want good quality broadband, you have to pay for it. I urge anyone thinking about joining Origin Broadband to NEVER do it. I’m waiting patiently for my contract to end - then it’s straight to virgin or BT.
- Location
-
- Location
- Bradford
- Reviewing
- Origin
- Date
- 2017-02-01
- Comments
-
3 days ago i was on plusnet standard ADSL with 22mbps down and 1mbps up.
Origin router arrived half way through the day of activation and took all night to boot up!
After about 5 resets of the router to get it to sync, it finally did and now the speeds are 1mbps down and 0.03mbps up!!! Ping is 600ms. The limited up starves the download so i effectivly have dial up internet. Tech support takes 30 mins to get through if you don't get cut off.
3 days and no internet. This is unacceptable. Going straight back to plusnet.
- Location
-
- Location
- Chesterfield
- Reviewing
- Origin
- Date
- 2017-03-09
- Comments
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This company is just here to take your money for no service at all. They are masquerading as a broad band provider and in reality they should be called jack Turpin, the customer service is dire too I am affraid to say too long waiting time to even get through to talk to them. Tonight I have been asked to take my phone socket to but to test the line I don't think this is normal at all AVOID THEM LIKE TUE PLAGUE.
- Location
-
- Location
- UK
- Reviewing
- Origin
- Date
- 2017-04-01
- Comments
-
I wish I had done my research first and read these reviews as sadly I fell into the low price trap and have had a nightmare experience with them since signing the contract, they need put out of business!
- Location
-
- Location
- london
- Reviewing
- Origin
- Date
- 2017-04-05
- Comments
-
As bad as we had to switch 8 months before the end of the contract (and pay for it!). Broadband hardly ever above 1Mbps, average (not the longest, I tried maybe 5-6 times) wait on the phone line 45-60min
- Location
-
- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2018-02-13
- Comments
-
I was with Sky Broadband for several years but became fed up with them offering better deals to new customers than, loyal customers so chose to move supplier. Origin great pricing and £35 cashback offer through Quidco attracted me to sign up, the sign up process was very straightforward but that’s where the good stuff ends.
I’ve detailed below a summary of the problems, and hassle which I have had to deal with whilst being a customer of Origin Broadband for just over 2 months! My service still hasn’t been resolved, I am now without broadband as I am using a personal hotspot through my iPhone!
Switching line to Origin Broadband;
a. I received an e-mail on the day of connection (29th November 2017) advising of a delay in getting connected.
b. I was told to expect regular updates
c. I sent an e-mail to Origin on 30th November 2017 requesting an update.
d. On 4th December 2017 I used Twitter to request a response to my previous e-mail!
e. I received a response advising my broadband was connected on 29th November!? I was away from home so I couldn’t check.
2. No internet connection
a. 5.12.2017: I returned home, I was unable to connect to the internet via WiFi or wired connection.
b. 5.12.2017: I replied to the previous twitter message to advise the broadband wasn’t working
c. 5.12.2017: I reconfigured my router following instructions I received via DM on Twitter, broadband still not working!
d. 5.12.2017: I was asked to call the tech team on 03300 24 1777
e. 5.12.2017: I spoke with tech support who were unable to resolve.
f. 8.12.2017: Received an e-mail advising the fault is still being investigated.
g. 9.12.2017: I received an e-mail asking me to plug in a landline handset and dial 17070 and check if the landline is crossed. They provided on instructions on how to identify this.
h. 9.12.2017: I purchased a landline phone and dialled 17070, No faults were found. I replied to the previous e-mail to advise.
i. 11.12.2017: E-mail sent chasing response to my previous e-mail.
j. 11.12.2017: I called chasing a response to my previous e-mail, after a long phone call I was finally able to access the internet.
3. Slow connection
a. 11.12.2017: I e-mailed Origin at 23:06 advising my broadband connection was extremely slow: 5.70mbps download / 0.68mbps upload.
b. 11.12.2017: I messaged Origins social media team on twitter advising of the slow speeds at 23:30
c. 12.12.2017: speed improved during the day, connection became extremely slow again in the evening.
d. 13.12.2017: Received an e-mail from Laura Paterson advising she’d try to call me.
e. 13.12.2017: Returned Laura’s call, was passed to her colleague as her computer wasn’t working. Her colleague apologised for the poor service, I vented my frustration and advised the service is causing me a lot of difficulty. Laura’s colleague (didn’t get her name) said she’d call back in 7 days to check how things are.
f. 13.12.2017: I was asked to run a speed test by connecting the router through the open reach test port.
g. 13.12.2017: Issue was escalated to customer relations team
4. Connection dropping intermittently
a. My internet connection regularly drops but often reconnects itself or, will reinstate after the router has been rebooted, apart from the following occasions where I required assistance (these are the only occasions which I have a record of, there is more!);
i. 19/12/2017, 20/12/2017, 21/12/2017, 22/12/2017 (on two occasions), 25/12/2017, 26/12/2017, 28/12/2017, 29/12/2017
b. 20.12.2017: I received a telephone call from complaints team asking how things are, they noticed my connection improved yesterday. I confirmed my connection has been ok for around 24 hours. The caller suggested calling me again in a week, due to the festive period I advised I wouldn’t be spending a lot of time at home so suggested calling in a fortnight (still waiting on the call).
c. 26.12.2017: I received an e-mail advising an engineer is required to resolve the fault, I replied with my preferred day / time.
d. 29.12.2017: I called to reinstate my connection as it dropped again, during the call I was advised an engineer will not be required. The advisor suspected my router might be faulty, a new router has been ordered.
e. 02.01.2018: I noticed the confirmation e-mail advising my new router had been dispatched did not have my flat number on it!
f. 03.01.2018: Luckily the post man recognised my name and delivered the router to my door.
g. 03.01.2018: New router is not working
h. 03.01.2018: Called tech support who reconfigured router settings.
i. 07.01.2018: Lost internet connection, called tech support; connection reinstated
j. 07.01.2018: Lost internet connection again
k. 09.01.2018: Lost internet connection, waited over an hour for someone to answer the phone, I gave up.
l. 09.01.2018: I messaged Origins social media and complaints team, no reply received but connection was reinstated in the morning.
m. 10.01.2018: Social media team advised previous night’s outage was due to maintenance.
My connection is still intermittent and it appears nobody is making any attempt to provide me with a satisfactory service. I have spent approximately 6 hours on the phone to Origin trying to resolve connection issues, not all of the calls are detailed above.
I detailed all of the above in a letter to Origin providing them with my 14 days notice to cancel my contract as they have breached their obligations. I received a letter from Leanne Whittington offering to have their tech support team to resolve within 14 days before allowing me to end my contract without charge, this is unacceptable as Origin have knowingly allowed me to receive a terrible service for over 2 months! I emailed the managing director, Oliver Bryssau directly and still await a response.
This is the worst company I have ever dealt with, initially I thought I must be unlucky but appears from other reviews here, Yell, Google, ISP review sites, and social media suggest this is their standard level of service.
I now want to shout with my highest voice at how terrible this company is!
- Location
-
- Location
- AYRSHIRR
- Reviewing
- Origin
- Date
- 2017-04-05
- Comments
-
Well, where do i start. 1mb upload and download speed. Upgraded to fiber and still same speed only to find out i hadnt been upgraded. Then the internet cut off completely. This week alone iv spent around 10hrs waiting for my call to be answered. Im at my wits end with teenages having meltdowns over internet withdrawal symptoms. This company has clearly got too big too quick and doesnt work :( in 6 months its done nothing but get worse... iv been on hold for 1hr 33 min as i write this. Not ideal if you have any kind of life at all i should charge them for wasting my time !
- Location
-
- Location
- Rm15 4er
- Reviewing
- Origin
- Date
- 2020-09-01
- Comments
-
Absolutely disgusting to say the least. Been holding on for 39 mins and 1st in queue. I work for NHS and it’s imperative I have internet as advised when I joined them! It had yet again given me stress beyond belief. Poor customer service and taking money under false pretences as they are not providing a service.... next step solicitor for suing !!!!!! **** service, that had affected my mental health.
- Location
-
- Location
- Telford
- Reviewing
- Origin
- Date
- 2017-03-01
- Comments
-
I am STILL waiting for someone to contact me with an Openreach appointment for someone to install my new line. Customer service is non-existent. Hold time is ridiculous (over an hour) they do not respond to any Emails, tweets or complains at all. Taken £17.99 of my money and still providing nothing for me almost a month later. Stay well clear of this company, they're taking money and providing no service whatsoever. Will be reporting to Ofcom
- Location
-
- Location
- N.ireland
- Reviewing
- Origin
- Date
- 2020-07-08
- Comments
-
Dont touch this company if you have any sense. I cancelled my old provider and rang these clowns who told me I could keep my old number I've had for around 10 years. I give them a month to get it all sorted before my business reopened due to covid but 2 days before opening I had to ring them a number of times before being told I no longer had my old number and I couldnt have it. 2 days before I could get a so called manager to ring and talk crap. Day of opening no phone line no internet for card machine so losing a lot of money through this clown company. Told on friday theres a fault with your line now we need to get an engineer by Tuesday, today is wednesday still no phone or internet. Trying to get through now to cancel everything. Bunch of amateurs
- Location
-
- Location
- NEWCASTLE UPON TYNE
- Reviewing
- Origin
- Date
- 2018-02-17
- Comments
-
I have been using different internet companies for almost 2 decades this is by quite a long long mile the worse one so far that includes the likes of NTL if people remember that far back before they were taken over by Virgin.
What are the problems:
1) The router they sent to you is pretty unreliable and of poor quality
2) The internet has gone down over a dozen times in the past year I have been with them on one occasion it was over 48 hours. Having to spend hours on the phone with technical support. I concur with some of the other reviews it is not unusual to be on hold for 45 minutes at least before you get through.
3) When you do get through, this is the only internet company I as a customer expect to make various technical repair to my own system with their instructions over the phone.
4) Wrote email and a letter to the CEO complaining about the unreliable service, they didn't even bother to reply
They might be cheaper than others but really you might as well just pay a few more quid a month to get a proper service.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-08-25
- Comments
-
I have canceled my contract within 2 days & they taking monthly payment from my account at the end of the month every month it’s crazy I have spoken to them 100 time with no help at all so please ty to avoid this company.
- Location
-
- Location
- Lymington
- Reviewing
- Origin
- Date
- 2017-08-06
- Comments
-
Appalling. Charged 94p for a 2 minute call, asked for details and promised call back which never happened. Charged an additional £9 on top of an agreed contract for what? I will cancel contract after 12 months.
- Location
-
- Location
- Sutton
- Reviewing
- Origin
- Date
- 2017-09-16
- Comments
-
I transferred to Origin Fibre Broadband from Plusnet Fibre and it was a shambles from the word "go". I live in Greater London, so it's not like I'm out in the countryside.
First they didn't dispatch my router or update me on the transfer date, so one day my Plusnet broadband just cut off without warning.
I called Plusnet to find out what was wrong (30 minute wait to speak to someone there) and they told me they'd transferred the line to Origin.
I didn't receive any indication from Origin or Plusnet that this was going to happen, plus I hadn't even received the Origin router, so I couldn't use that to connect. It's 2017, can they not send an email/text?
I called Origin (another 30 minute wait to speak to someone there) and I was told they had forgotten to tick a box to send me the router, so I would have to wait 2 days to receive that.
The agent gave me the credentials to connect to Origin with my Plusnet router, but I discovered that Plusnet lock their routers to their network, so if you change providers you have to bin their router, which is an utter waste.
I told the agent that my phone was not working anymore either and he said it would probably start working overnight, which never happened.
I received the router and plugged it in, but it didn't work. The phone still didn't work either.
Cue another call to Origin (30 minute wait time again) and the agent said there was something wrong with the line, so he transferred me to 2nd line support
I waited over 1.5 hours to speak to 2nd line support! Yes, not a typo, I had to wait 1 hour and 30 minutes. After speaking to someone there it turns out the BT engineer didn't do his job properly and I would have to wait for another engineer to come out and fix it. So they could have arranged this already while I was waiting for the router since I already reported the problem day 1.
The next day the BT engineer arrived and told us the line had not been connected properly in the junction box, and additionally the line had been only set up for ADSL, not Fibre!
Called them again and they said it would take 3 weeks to get the line switched from ADSL to fibre! I tried to cancel and they say I will have to pay them a cancellation fee then for a product I didn't even purchase! I paid for Fibre and got ADSL!
I made a complaint to them 3 weeks ago and they still haven't replied even though they state they will reply with 10-14 days.
Absolute joke of a company which should be allowed to die.
DO NOT WASTE YOUR TIME AND MONEY!
- Location
-
- Location
- Leeds
- Reviewing
- Origin
- Date
- 2017-12-04
- Comments
-
--DO NOT GO WITH ORIGIN--
I know you're looking at their prices and thinking yeah that's one of the best deals but trust me, if you value your sanity go with someone more established. For students I can highly recommend Glide. We had pretty good internet throughout the year and although like any other good provider there were frustrating times, I can't fault their internet speed/reliability
- Location
-
- Location
- york
- Reviewing
- Origin
- Date
- 2017-03-23
- Comments
-
Terrible service. Broadband very slow when it works, often doesn't work and hours wasted on phone waiting for customer service to answer.
- Location
-
- Location
- Edinburgh
- Reviewing
- Origin
- Date
- 2024-03-30
- Comments
-
Terrible service. They never respond to emails, even official complaints, and it's impossible to contact them on the phone. They don't even provide you with basic information, such as the term of your contract.
- Location
-
- Location
- Moorends, Doncaster
- Reviewing
- Origin
- Date
- 2022-03-12
- Comments
-
Do not ever use this company, their reliability in terms of everything they offer is trash, their reliability, their customer service, their equipment, their speed..... all trash, even after 18 months and numerous talks, they still have the wrong address on file. They are a joke of a company and they WILL look to screw you over!! Mark my words
- Location
-
- Location
- Teesside
- Reviewing
- Origin
- Date
- 2017-02-15
- Comments
-
AVOID THIS COMPANY!
Been with Origin for just over 2 months, only chose them because they were the cheapest at the time, big mistake. It's fair to say if you buy cheap you get cheap! Got through to the sales team fairly quickly (no surprise there!) but if you need to ring customer services or technical support expect to be on hold for over an hour and a half, (I even had time to make an entire chilli con carne and wash up before my call was answered!) Anyway my Internet cut out 8 days ago, and I've been on the phone virtually every night for hours on end trying to get it resolved. To be fair to them the staff are very friendly and try to be helpful but they are not trained to a high enough level to provide useful advice, so I've been passed from pillar to post only to be told there's nothing they can do to help me until they speak to an external company. I was promised they day my internet went down that I would be contacted within 24hrs but heard nothing so I've wasted several evenings waiting on the phone to them and the problem has still not been resolved!
So I am now effectively paying for a service that I don't have with no guarantee that I will get the money refunded to me, or at least not any time soon.
This company clearly do not have the man power or the training to provide an good level of service to its customers, something which it promises to do in the terms and conditions.
Avoid at all costs, don't be tempted by the low prices it's honestly not worth the chew!
- Location
-
- Location
- Billericay
- Reviewing
- Origin
- Date
- 2016-12-29
- Comments
-
I ordered on 30 november. After 1 month I haven't received any service or email yet, but got charged straight away via direct debit. Customer service (web chat) is always answered by the same person (Angelina) who I keep chasing myself. The first time I contacted her, she told me that I would go live within 3 weeks. Today she tells me that the engineer will activate my phone line tomorrow and that the go live date takes another 7 working days after the phone activation. I told her I would cancel everything if I don't get broadband soon and she immediately threatened me with charging costs. I find that very customer unfriendly! So far I'm not pleased. I will write another review lateron with the outcome.
- Location
-
- Location
- Bristol
- Reviewing
- Origin
- Date
- 2023-07-16
- Comments
-
Transferred from SSE had no choice and since being with Origin had no WiFi at weekends and none in the evening, during the day it's patchy, customer service don't wanna know , not seen a contract,no idea how long stuck with them , have cancelled my direct debit
- Location
-
- Location
- West Midlands
- Reviewing
- Origin
- Date
- 2024-01-16
- Comments
-
Used to be with SSE, was moved without my say so. Orgin are terrible. I phoned up to cancel after my renewal date the 4th Feb but was told I had to do 28 days which is 12th February. So not sure if they put me on another tariff. Woman on the phone was rude and useless. Cancelling my direct debit after final payment not sure who to complain too
- Location
-
- Location
- Leicestershire
- Reviewing
- Origin
- Date
- 2018-05-28
- Comments
-
Giving this bunch of idiots 1 star is far to generous as there is no provision for zero. The speed with fibre is around 4.1 mbps. They have had to replace the router and it is the same. Open reach have been out and have splinters in their fingers after scratching their heads. The customer service is non existent the technical team are useless and to cap it all the billing dept cannot add up a simple sum and get it right. Half a chance and they will rob you blind. They have won awards according to their e mails. I guess this was the wooden spoon award from Talk Talk. Do yourself a favour do not go with these jokers.
- Location
-
- Location
- Sutton
- Reviewing
- Origin
- Date
- 2017-08-16
- Comments
-
Published 8 minutes ago
ORIGIN BROADBAND.COM
ORIGIN BROADBAND.COM. WILL JUST STEAL YOUR MONEY DONT SIGN UP WITH THEM READ THE REVIEWS ON TRUSTPILOT .MONEYSAVEINGEXPERT .BROADBAND.CO.UK. THAY SIGNED YOU UP THEN WAIT UNTIL THE 14 DAYS CANCELLATION HAS EXPIRED NOW YOUR THERE,S FOR THE NEXT YEAR YOUR IN CONTRACT WITH THEM AND YOU CANT CANCEL THAY ARE THE NEW SLAMMERS OF THE BROADBAND INDUSTRY..... AND ..OFCOM ..ARE ALLOWING THEM TO DO THIS TO PEOPLE ,YOU HAVE BEEN TOLD .
Edit
- Location
-
- Location
- Barnsley
- Reviewing
- Origin
- Date
- 2017-10-09
- Comments
-
We moved to Origin from Sky, what a mistake we made. Everything about this company is wrong. From day one we had issues with the broadband speeds after being promised more than Sky were providing. Trying to get in touch with customer service is a joke, a sick one at that, once through to them they aren't very helpful at all and leave you wanting to smash your head against a wall. DO NOT, I repeat, DO NOT use this company unless you want poor service throughout, expensive phone calls, hours complaining to customer service and make to yourself ill.
- Location
-
- Location
- HEREFORD
- Reviewing
- Origin
- Date
- 2020-12-12
- Comments
-
very poor connectivity,very poor customer care service,very poor dealing with complaints,even after I cancelling my contract within 14 days they asked us to nearly 300 pounds for the cancellation fees.after receiving that I filed a complained regarding the above I didn't get an answer even after 12 weeks,I did followed up regularly.overall, very poor customer service.I NEVER EVER RECOMMEND ANYONE.RATING 0
- Location
-
- Location
- Bristol
- Reviewing
- Origin
- Date
- 2019-06-21
- Comments
-
Don’t use this company. Appalling speeds. I rarely get over 4MB using WiFi (my mobile phone connection hits 90MB). Forget a connection during peak times.
I cannot even stream TV properly and the signal completely drops out all the time - this is not an exaggeration. I live in the city, not out in the country.
They are refusing to cancel my contract despite this stating they cannot guarantee wireless speeds. Who actually uses a wired connection anymore?
Terrible customer service. Terrible service in general. Have read other similar reviews since I started looking. Wish I had known before I signed a 12 month contract.
- Location
-
- Location
- Northumberland
- Reviewing
- Origin
- Date
- 2023-10-27
- Comments
-
Well I thought I was still with sse only found out yesterday that I wasn’t by a text sent yesterday there wanting me to pay 360 pound surely you wouldn’t wait this long to contact someone to tell them I’m furious never heard of this company before don’t trust them there asking for money will be hopefully speaking to a manager soon see what comes of that but will change supplier after what iv read about them
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-07-17
- Comments
-
All very good at 'sounding' nice on the phone...just pure evil. Avoid at all costs. I don't know how any human being would want to work for a company that just takes and takes money from those who are more vulnerable.
- Location
-
- Location
- N Yorks
- Reviewing
- Origin
- Date
- 2017-10-09
- Comments
-
Experienced all of the problems others have mentioned; minimum 30 mins on hold to customer services (usually more like an hour!), slow speed, dropped connection often, etc.
The worst thing for me is that they have basically 'bullied' my 80 year old Dad over the phone!! They've lied to him, confused him and taken him for a fool.
Put simply, they have ripped him off, got a lot of money upfront and then failed to deliver. They are by far the worst company/service I have ever come across.
- Location
-
- Location
- London
- Reviewing
- Origin
- Date
- 2020-03-17
- Comments
-
Such a scammers. Never use them. They didn't provide any service. They don't pick up the phone and after I cancelled my direct debit they using my card details to make payments. I have makd a record with fraud crime police and my bank I advice everyone to do the same.
- Location
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