445 Customer Reviews over 45 pages
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- Location
- Bolton
- Reviewing
- Onestream
- Date
- 2022-12-08
- Comments
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This is the worst internet company I have ever come across, customer service is non existent.
First they try to charge you all sorts of add ons that you don’t want, then the signal and internet speeds are terrible. I live in a 2 bed terrace and sometimes couldn’t get a signal right next to the box.
They refused to accept this and I was awaiting responses for weeks at a time.
Finally i decided to cancel which they were not for allowing and told me I was wasting my time referring my case to the ombudsman. I ended up having to end the call as they tried to strong hold me into staying in my contract where i wasn’t getting a service!
Now they are charging me £16 for cancelling my direct debit and a months bill (which they sent late and are now charging me a late fee for) after I asked for a final bill so i could contend it.
DO NOT USE THIS COMPANY
THEY WILL NOT PROVIDE YOU THE SERVICE YOU NEED AND THEY WILL CHARGE YOU FOR THINGS YOU DONT ASK FOR.
- Location
-
- Location
- Barnsley
- Reviewing
- Onestream
- Date
- 2022-12-08
- Comments
-
Unless you want a mental breakdown PLEASE STAY AWAY FROM THIS COMPANY. They are the worst company ever in history, I honestly don’t know how they’re still trading
- Location
-
- Location
- Stoke
- Reviewing
- Onestream
- Date
- 2022-12-07
- Comments
-
The bill went from £25 pm to ££33 pm with out notification
- Location
-
- Location
- Worcester
- Reviewing
- Onestream
- Date
- 2022-12-05
- Comments
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Router keeps loosing broadband connection,price increase with no notification. Only automated reply to email, waiting for long time to get to talk to someone on phone,just given up.Apalling customer service
- Location
-
- Location
- Nottingham
- Reviewing
- Onestream
- Date
- 2022-12-02
- Comments
-
Very bad practices preventing people easily ending contracts. Still not able to confirm my cancellation and reluctant to send any written confirmation of this.
When offered an 18 month contract one presumes it's for no more than this period but that's definitely not the case with Onestream!
- Location
-
- Location
- Midlands
- Reviewing
- Onestream
- Date
- 2022-12-01
- Comments
-
Whatever you do, dont sign up with these clowns. They opted me into some insurance policy that I insisted they could not do without my consent, They have been taking the money and are refusing to respond to my complaints - ombudsman here we come
- Location
-
- Location
- Suffolk
- Reviewing
- Onestream
- Date
- 2022-11-30
- Comments
-
Absolutely shocking, I would like to call them a company but fraudsters is probably more fitting, these people will do everything to take your money and nothing to help there’s a reason why they’re cheap! Do not fall for it I did worse choice ever!
Even after the contract has ended they won’t let you leave and keep taking demanding money.
- Location
-
- Location
- Margate
- Reviewing
- Onestream
- Date
- 2022-11-10
- Comments
-
Never in my life have I had to deal with such a crap quality internet provider. They are more than happy to take your money but don't expect you to get your moneys worth. My internet has gone down multiple times a day for weeks on end. Resetting the sub par router they provide would temporarily fix the issue, but the moment the wind blows or it rains or there's a friggin cloud in the sky, boom, off it goes again.
They sent engineers multiple times who can't find anything wrong with the line. And when you try and call, there's always a "high volume" of calls and you wait and wait with the most painfully repetitive hold music that is deliberately designed to mug you off.
When I joined, the reviews were some what positive. Not as much as I had hoped but I decided to give them a shot because the price was fair. 6 months later the price nearly doubled and I was stuck in this ****** contract for another 6 months.
I am about to leave this country and I am grateful to be away from this terrible internet provider. Listen to everyone here, DO NOT SIGN WITH ONESTREAM, YOU WILL DEEPLY REGRET IT.
- Location
-
- Location
- Norwich
- Reviewing
- Onestream
- Date
- 2022-11-08
- Comments
-
Definitely NOT recommended. Signed up to an 18 month contract for 22.50 per month and ended up paying nearly £30 per month by end of it. Extras added on that I had not requested - apparently an email was sent advising of charges and right to cancel, I have no record of any email. Admittedly I didn't always notice the amount being taken from my account but if you're signed up for a set amount each month you shouldn't need to. Decided just to change provider when contract ended only to receive an email telling me I'll be subject to early termination charges. As a result I phone them and just get the hard sell trying to convince me to stay with them. The broadband service received during the contract was not reliable, we frequently had to restart the router and devices to get connection. They need to improve the service on offer and be more transparent about charges.
- Location
-
- Location
- Shropshire
- Reviewing
- Onestream
- Date
- 2022-11-07
- Comments
-
Avoid Avoid Avoid
Awful connection
Awful customer service
Once I cancelled my contract andceas told there was a zero balance, I was being billed for more, took over 2hrs of phone calls to finally sort this mess out. NEVER AGAIN
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.