445 Customer Reviews over 45 pages
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- Location
- portsmouth
- Reviewing
- Onestream
- Date
- 2023-02-01
- Comments
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Horrible experience! Stay away from this company. It took more than one month to fix the internet problem with. Then, they do everything to not let me to cancel my contract. Today, I had my 5th call with them since 23rd December 2022, they don't cancel the contract but continue to billing. I say I want to cancel my contract, they say : let's check your internet speed... Let's give you another router... etc.. etc...
I will probably end up at court with them.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-02-01
- Comments
-
If I could give this company a minus rating it would be in quadruple figures. The connection constantly dropped out. Signed up to pay £17.99 a month, they then charge extra for the router and add on McAfee security without your consent at another £9.99. My bill then came to over £30. None of the invoices or charges ever made sense. Was on hold for over an hour to speak to customer services. Tried cancelling as I moved and it never worked anyway, they said it would cost £180 or £60 to change the address. They then said if I take out a new contract at a higher cost they will transfer it for free. Reluctantly agreed, they gave me no cooling off period when attempting to cancel this contract. After spending in total about 8 hours on hold I finally spoke to a "Team Leader" who agreed to cancel the contract (this being after multiple calls and told something different each time I called) This was in Oct, it's now January and they are still attempting to take money from my account. First £120, then £98 now another £97. They still send me bills which again make absolutely no sense. The team leader is called Blake Rowland who told me it was cancelled. I've informed him of the multiple attempts at taking the money which he said he would sort, he obviously hasn't. AVOID this company at all costs. I have reported them to Trading standards, Ofcom and Ombudsman.
- Location
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- Location
- Crowhurst
- Reviewing
- Onestream
- Date
- 2023-02-01
- Comments
-
Terrible company
Completely non transparent on their deals and charges
Can’t get the same answer twice if you speak to them
They take additional charges on your credit card without telling you
The promised signal is nearly always less
- Location
-
- Location
- Barnsley
- Reviewing
- Onestream
- Date
- 2023-02-01
- Comments
-
Without doubt the worst. I signed up as sounded a good deal, within a week my speed was down to on a good day 4mb but usually 1mb. I spoke to them and they would say wasn't a problem at their end. I upgraded my router at an additional cost to improve it. Didn't work was told by customer service I could cancel my contract. Moved to Sky where i now get 500mb for £10 more a month. Now Onestream are threatening me with CCJ for £192 that I will not be paying. Horrible company avoid!!!
- Location
-
- Location
- Bolton
- Reviewing
- Onestream
- Date
- 2023-01-30
- Comments
-
The worst company I've ever had the misfortune to deal with, they load your bill with extras that you are opted into without your consent. These are free for 2 months, presumably so that people will be unaware of the increase until it's too late, I only became aware of this by chance when I came across the dozens of poor reviews from people with the same experience. I'm currently stuck with a bog standard router I didn't want or ask for that I'm going to be forced to pay nearly £50 a year for and that at the end of my contract I'll have to return at my own expense. I was informed that if I want to end my contract early I'll have to pay the entirety of the contract in full.
Customer 'service' was just plain aggressive and unhelpful.
Hopefully this review can save somebody the dreadful experience i've had, as well as a not insignificant amount of money.
- Location
-
- Location
- Eastbourne
- Reviewing
- Onestream
- Date
- 2023-01-28
- Comments
-
Just Dont do...
im so annoyed now
They advertised £19.95 a month service, its a con
you cant access account details, change account setup online, can only ever be done via online chat at weekends or over the phone
they set you up with a £30per year antivirus package without authorization,they tell you, you have to cancel package before they debit your account and just take money from account,
they even charge an extra £3.99 for some assured service, but how can you cancel that, after theyve taken money by direct debit.then only by contacting them
then they charge you £10 for cancelled direct debit and no dd payments
bunch of cowboys will fleece, avoid at all cost
- Location
-
- Location
- Midlands
- Reviewing
- Onestream
- Date
- 2023-01-27
- Comments
-
Wish I had seen these reviews first, I thought Vodafone were bad Onestream are far worse, Many Many Broadband outages for no reason, no problems with other suppliers, slow speeds, extras added onto the bill that you have to fight to get back, luckily only 12 month contract so can cancelled asap to never return.
- Location
-
- Location
- Desborough
- Reviewing
- Onestream
- Date
- 2023-01-24
- Comments
-
About Onestream, let me think????? If I could they will have 0 stars. No communications from their side. Internet is sh.... just few meters from router is disconneting. Taking more money without informing for what and when will be taken. My promotional offer was finishing and did not realize till my DD was taken with higher amount (did not receive email with information that my promotional period is coming to the end), so I have missed DD. Few days later receive txt msg that bill need to be paid ASAP but with missed DD fee which is £10. I have called and informed that will pay in few days my bill. They suspended my internet literally 5 DAYS after missing DD. So while on call with information that I will pay in few days I have asked what is the best offer they can do for me, just to be told they cannot say anything till my bill is settled. So I have decided to cancel their services. Next day after the call I have received email with information that my promotional offer is finnishing in 3 DAYS and the best offer what they can do will be DOUBLE what i was paying. When I settled my outstanding bill I said I would like to cancel their services but because bill was paid till the end of month I said to cancel at the end of month. So few days later I have surprise NO INTERNET. Another phonecall to them and just to be told it has gone through cancelling department and they cancel my services (at that day I had still 12-13 days left of the month). Few days later I have received some money back. I have send email with complain why just only this amount, their response was that there were added additional fees £10 for missed DD and £15 for broadband being suspended. AVOID with any cost
- Location
-
- Location
- Scotland
- Reviewing
- Onestream
- Date
- 2023-01-23
- Comments
-
Please please do not sign up to Onestream. I tried to cancel after the first week as the Wi-Fi kept crashing. They said there was a months trial period but after contacting them to cancel no one got back to me. I eventually got a threatening bill for £75. I eventually got through to Christian Headley who gave me his email address and said he could see it was cancelled within the trial period so he would inform the payments department. So fast forward to last week I got a final demand notice for £45.78 which I decided to pay to get rid of them. I could not pay this bill via their online payment system as it didn’t work. I tried calling the number they gave for their payments department at least 10 times (for at least an hour) and couldn’t get through. I now have had a bill sent telling me I have a note put on my credit file and it will affect my credit score for something that clearly isn’t my fault. Onestream do not answer emails, the online chat doesn’t work, no one from customer service answers the phone and the online payment system does not work. I am absolutely disgusted and livid by the way I have been treated by them. Please please avoid this company at all costs!!!
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2023-01-23
- Comments
-
Unscrupulous, cheats, liars. Avoid at all cost.
I joined paying £18 for first 6 months and by the end I was paying £42 a month. Extremely sly price increases (burying announced price increases in the fourth paragraph in an email). Then no emailed statements. Internet speeds were often awful - not unusual to have 2mb download speeds. Then I spotted they require the router to be returned after the contract ends - again buried in an email which could be easily overlooked, and so I dread to think what the fine would be if I didn't return it.
Not sure how they're permitted to trade and sell their products as they do.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.