445 Customer Reviews over 45 pages
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- Location
- London
- Reviewing
- Onestream
- Date
- 2022-11-03
- Comments
-
Once DD is set up, they will put on some free trials of something for the month without consent, then start charging for it straight after. They don't email the invoice so the monthly charge is doubled for months by the time you realise. Then you'd be waiting for days and hours to speak to someone who says they will get back to you or refund, but they don't. Impossible to reach out. They literally ignore your request of cancellation (I have spoken to 3 agents) and make it impossible to leave them. They keep making up email addresses for claims, where no human replys. I sent the router back - it came back as "address gone away".
- Location
-
- Location
- Boston
- Reviewing
- Onestream
- Date
- 2022-11-02
- Comments
-
A load of crooks, very good at threats but don't listen.keep away, don't have anything to do with them
- Location
-
- Location
- Bristol
- Reviewing
- Onestream
- Date
- 2022-10-31
- Comments
-
- I was promised wifi on the 5th of September, still no connection by the 24th of October.
- Impossible to contact them, unless you're threatening to cancel.
- They automatically sign you up (without your consent) to a £30 per month Kaspersky service.
- Charged me a £60 engineering fee in which nothing happened.
I was able to cancel my the contract as I was within the 2 weeks of the 'go live date' and threatened to contact the Communications Ombudsman.
Do not go near this company.
** CONTACT THE COMMUNICATIONS OMBUDSMAN IF YOU'RE STUCK WITH THESE CROOKS **
- Location
-
- Location
- Suffolk
- Reviewing
- Onestream
- Date
- 2022-10-30
- Comments
-
I ordered fibre service from OSB as we have a limited choice in this area and special deal was offered. Internet was fast but kept dropping and I had critical need for reliability. I had no responses from customer service by email or phone - just kept ringing unanswered - so we cancelled within 14 days guarantee. OSB took a DD anyway, when I disputed that they charged my credit card. again I disputed.
Very poor communication about service issues, but absolutely rabid about chasing payment. Now threatened with debt collectors and CCJ.
IMHO a company to avoid doing business with.
- Location
-
- Location
- Nottingham
- Reviewing
- Onestream
- Date
- 2022-10-27
- Comments
-
Absolutely hopeless.
They take extra money from your account without telling you.
They increase your monthly fee without telling you.
Contacted customer service. No reply.
Contacted one of their directors (Andy Powell). No reply.
Constant buffering when trying to watch streams.
Avoid like the plague!
- Location
-
- Location
- wakefield
- Reviewing
- Onestream
- Date
- 2022-10-26
- Comments
-
Scam company...charge 29.95 for Kaspersky antivirus without telling you...will not refund
- Location
-
- Location
- West Midlands
- Reviewing
- Onestream
- Date
- 2022-10-24
- Comments
-
Dodgy company. Can't believe they are allowed to operate. Russian owned and not sanctioned! Why are they on comparison websites? I signed up to broadband, cancelled within 1 hour. Never got a refund and now they have started taking £29.95 out of my bank each month. This isn't even the amount I signed up for!
Avoid like the plague.
- Location
-
- Location
- Hereford
- Reviewing
- Onestream
- Date
- 2022-10-17
- Comments
-
worst company. I had a contract for £ 22 a month but I never paid this amount because they immediately raised my direct debit to £ 26 a month and only for 4 months because after that I had to pay £ 30! luckily my contract is about to expire, but as a loyal customer I got a great deal for only £ 39 per month !!!!
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-10-15
- Location
-
- Location
- Welshpool
- Reviewing
- Onestream
- Date
- 2022-10-14
- Comments
-
Avoid these guys like the plague, do not be drawn on by cheap prices
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.