445 Customer Reviews over 45 pages
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- Location
- South Woodham Ferrers
- Reviewing
- Onestream
- Date
- 2023-03-21
- Comments
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What an absolute shamble of a company. The broadband speed is appalling as checked using the Openreach test says the download speed is 49 Mbps, whereas Openreach says 5.5 Mbps. When using Amazon fireTV, it keeps stopping and restarting, so it's definitely not right! No discount on the broadband speed as their software says it's OK! What bulls..t
Now they are also putting up the annual price, by 17.3% - wtf! It's in their terms and conditions, so there's no chance to argue this (rate of inflation plus 3.9%). So how does a monthly bill of £23.21 got to £28.71 (£5.50)? £23.21+17.3% is £4.02 ... its because they offer you a price, discount it, add vat but don't still give you the same percentage discount!
Stay clear
- Location
-
- Location
- South West England
- Reviewing
- Onestream
- Date
- 2023-03-20
- Comments
-
Avoid! Almost impossible to contact. Onestream supposedly removed an added value service that is pure profit, discovered it has been billed every month. 66% price increase after year one to £46.33 per month. Ofcom complaint for breach of licence to be submitted
- Location
-
- Location
- Canterbury
- Reviewing
- Onestream
- Date
- 2023-03-20
- Comments
-
Very unreliable service poor customer service. When you contact get told get connection speed when it so poor. My mobile provider is twice as fast. Very difficult to get information regarding leaving and details of account
- Location
-
- Location
- Manchester
- Reviewing
- Onestream
- Date
- 2023-03-17
- Comments
-
I wish I could give less than 1 star, what a pathetic & expensive service. Poorest customer service I hv ever experience.
- Location
-
- Location
- Lincolnshire
- Reviewing
- Onestream
- Date
- 2023-03-04
- Comments
-
Not even sure they still trade - virtually impossible to contact, ignore emails, very long waits on the phone, an "online chat" facility that's only available on a Saturday, (and then can't be found) charge when they shouldn't... the list goes on. They may be cheap, but buyer beware.
- Location
-
- Location
- Rawlinson
- Reviewing
- Onestream
- Date
- 2023-03-02
- Comments
-
Good broadband service. However when it comes to getting a refund for an antivirus that I do not require getting back the money taken from my account seems impossible. Once my contract is finished I will not be renewing my contact with Onestream.
- Location
-
- Location
- Wales
- Reviewing
- Onestream
- Date
- 2023-03-01
- Comments
-
Avoid. Don’t fall for the cheap price. Is horrible try to contact them. No effort to care for the customer, they only care to take your money monthly. They have an “Early termination fee” they don’t establish in their welcome email. You cannot know how much is it so they can put the prices up as much as they want. This is ilegal and they don’t inform the customer. Scammers! Don’t use them!!
- Location
-
- Location
- Marlow
- Reviewing
- Onestream
- Date
- 2023-02-17
- Comments
-
I can see that up until Onestream I had always had good service with other suppliers because Onestream is terrible.
Right from the start the connection would drop out randomly through the day and now 11 months later it still does. Some nights it makes watching any streaming content totally impractical.
On occasion I used to do a little gaming but again because of the random dropped connection it can really ruin online gaming experience.
Service (what service!), We have made a lot of calls to Onestream talked to their operators and engineer several times. We tried everything they told us including a new router, wired and unwired connections and turning everything off and on. No fix. They will not countenance letting us out of contract and just give use the run around between the operators and the engineer.
Awful.
- Location
-
- Location
- Tn339ax
- Reviewing
- Onestream
- Date
- 2023-02-13
- Comments
-
Disgusting company defraudulent
Every complaint people are saying is and my experience with them
Once they are into your bank account they take what they like and make up charges as they go along
DO NOT USE THEM
- Location
-
- Location
- Deal
- Reviewing
- Onestream
- Date
- 2023-02-13
- Comments
-
I have been with the company around eight weeks.
An engineer has had to call four times.
The service was down all through Christmas, and now down during the week of half term too.
They refuse to discuss letting me terminate my contract and have said if I want to leave I must buy out the rest of my contract.
I'm left with no choice - as any parent with children will tell you - a holiday with no internet, so no netflix, amazon, tv etc - along with no ability to work from home - isn't even vaguely pratical.
Avoid at all costs.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.