445 Customer Reviews over 45 pages
-
- Location
- Leicester
- Reviewing
- Onestream
- Date
- 2022-09-23
- Comments
-
This a terrible ISP to cancel any form of contract with as there is virtually no way of contacting them and if you email you never receive a response.
My 'going live' date for an 18month broadband contract was 17/04/2021. Therefore my contract would expire on or around the 17/10/2022. They require 30 days notice to cancel your contract which I gave on approx 05/09/2022 via my new ISP.
However, Onestream have now charged me an early termination fee of £91.53 with no explanation on how they came to that figure with less than a month left of my contract. Complete con merchants. If I cancel my DD they charge £10 per month as a default payment until I pay the £91. Even though I've gone paperless billing they didn't even email me my final bill or suggest that it was ready for payment. I had to double check myself on my account with them. Having looked at previous customer outcomes I am not the only person to have experienced this situation. Please take note and do yourself a favour and avoid this sham of a company
- Location
-
- Location
- Wiltshire
- Reviewing
- Onestream
- Date
- 2022-09-21
- Comments
-
After I placed my order I found these reviews and was very worried. My router didnt turn up in time for my go-live, so I was without the broadband I needed for home working. Ready for a fight, I phoned just after 5pm on my go-live date. I was expecting my call to go unanswered. It was picked up after about 12 minutes waiting, which was a real surprise. The rep apologised that the router was late (it had been shipped) and sent my login details via text. I had a spare router so with the login details I was able to get back online. The rep also cancelled the unwanted additional products and volunteered info to me that all call were recorded and therefore if I saw any charges just to phone up and mention the call. I got email confirmation of the cancellations.
My speed is better that what I was getting with BT (Somehow). I dont know about reliability yet - too soon. Customer service for me was pretty good.
I dont know if I was just lucky, but so far so good. I have given 3 stars for overall satisfaction as I do not like the way products are added that cannot be removed when placing the order, and then they are charged after a grace period. It remains to be seen whether any incorrect charges hit my account but since the products were cancelled on the go live day (and never activated), they dont have any grounds.
I may be a one-off, or maybe they have turned a corner. Lets wait and see.
- Location
-
- Location
- London
- Reviewing
- Onestream
- Date
- 2022-09-15
- Comments
-
I've just spent 18 minutes waiting for someone to answer the phone. If this is how you treat new customers forget it. Cheaper doesn't necessary mean a better service. Stay away from this company
- Location
-
- Location
- Lowick
- Reviewing
- Onestream
- Date
- 2022-09-14
- Comments
-
A waste of time, they don’t answer the phone, reply to emails, I cancelled with 2 hours of ordering due to confirmation email showing different terms than agreed. Since the no communication and still they are sending emails as if order is still progressing.
Just tried calling again but no response.
A TOTAL WASSTE OF TIME? DO NOT DEAL WITH THEM
- Location
-
- Location
- Hastings
- Reviewing
- Onestream
- Date
- 2022-09-12
- Comments
-
Worst company ever signed up for a £16.95 per month broadband ONLY deal, 1st months direct debit was £35.30 they said it was for 2 months in advance, 2nd month £21.29 this was for unwanted extras, 3rd month £24.85 more extras so I cancelled dd next month they took £54.84 from my credit card without any permission or notice. As others have said they are a bunch of scammers, worst company I have ever dealt with and have disputed payment with the bank. My advice go elsewhere
- Location
-
- Location
- Southport
- Reviewing
- Onestream
- Date
- 2022-09-08
- Comments
-
decided to change suppier as onestream have put mine up by £10 ,they have ben creaping it up all the way through contract, they have just sent the bully boy tactics telling me i carnt cancel my direct debit , telling me even nif i finish a day early they will charge me ,then telling me i carnt leave as the service has been so good , ect ect load of bullies , and finaly we want our ball back ,they can have there piece of junk back faulty piece of crap ,beware beware
- Location
-
- Location
- Bradford
- Reviewing
- Onestream
- Date
- 2022-09-07
- Comments
-
Only giving one star because it's not possible to leave 0.
Absolutely shambolic company. 5 weeks without internet or phone. Not once did they contact me. Finally got services restored and then haven't offered anything in the way of compensation. Been promised call backs from managers twice and heard nothing.
The worst customer service (if you can cal or that) known to mankind. Roll on Jan when the contract is finished.
Do not sign up to then, they are useless
- Location
-
- Location
- Bracknelll
- Reviewing
- Onestream
- Date
- 2022-09-06
- Comments
-
Extras added automatically, even when you do not want them. If you do not cancel via customer service, you will end up paying extra after "free trial". Just been charged for a whole year of Kaspersky security, even though I did not download it during my "free month" or ask for it.
- Location
-
- Location
- Tameside
- Reviewing
- Onestream
- Date
- 2022-09-03
- Comments
-
Without internet for weeks. Then charged £10 more than the price, 2 weeks early, after being told I had a month free for the loss of service. Doesn't connect to all devices e.g. ring doorbell/smart lights. No responses by email. Call center is only open during working hours. Live chat function offline during opening hours. When online, no agent is available. Rubbish service, worst connection ever.
- Location
-
- Location
- Manchester
- Reviewing
- Onestream
- Date
- 2022-09-02
- Comments
-
Steer well clear. Broadband speed is rubbish. Phoned up to discuss reducing the cost as I am struggling financialy due to health problems. no help what so ever
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.