445 Customer Reviews over 45 pages
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- Location
- Belfast
- Reviewing
- Onestream
- Date
- 2023-04-05
- Comments
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If I could do 0 I would absolutely unbelievable in this day and age the service I have received or sorry not received! Guys please check these people out before you even think about using them absolutely horrendous telling me I can’t cancel a service that I have (never received) because there is nobody available in that department!on the phone for 1 hour and 20 mins to be told account manager will call me back who hasn’t returned 1 of my calls in the last 4 weeks! Just give them a miss save you’re self hassle woeful
- Location
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- Location
- Wiltshire
- Reviewing
- Onestream
- Date
- 2023-04-05
- Comments
-
Awful, go elsewhere. Only joined in November at £19-95 now they want £29, nearly 30% increase, Internet keeps buffering and trying to contact them is nightmare. Roll on December so I can leave
- Location
-
- Location
- Matlock
- Reviewing
- Onestream
- Date
- 2023-04-04
- Comments
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A terrible experience that I cannot recommend. The customer service has always said the right things but then never followed through. I was overcharged and it wasn't until 6 months after the contract started it got sorted and all the promises of refunding money, etc never happened. The broadband speed was initially good but has got slower and slower until it is now less than 1/6 of what I should be getting. There helpline takes an age to get through on and they just don't seem to know how to fix the slow speeds. Avoifd at all costs!
- Location
-
- Location
- Norfolk
- Reviewing
- Onestream
- Date
- 2023-04-02
- Comments
-
Same issues as many other people. Wifi in the house, pathetic. Drops out all the time. Can't watch catch up. Phoned many times and followed instructions. Now told, nothing else to do but buy a mesh system. So more expense to prop up their poor performance. To cap it all, now been charged for the McAfee which was told at the beginning it would not be charged for. Totally regret gong to Onestream. Big bad mistake.
- Location
-
- Location
- Caerphilly
- Reviewing
- Onestream
- Date
- 2023-03-31
- Comments
-
My 18 month contract with onesteam started at £21 in june 2022 and today it is now £33 without notice. The speeds are so slow i could hardly turn a page on google news on my mobile phone and the pictures often wouldnt show up. Roku stick didnt have enough power to work at all on my tv. If i could turn clock back id never have chosen this company. Often i have no broadband at all and have to unplug the router box . Im a pensioner on a limited budget im afraid im stuck with this mob until later this year when i can then look for a decent company for my broadband service.
- Location
-
- Location
- Cambridgeshire
- Reviewing
- Onestream
- Date
- 2023-03-31
- Comments
-
Avoid like the plague, terrible company with hidden charges and now they've increased the price mid-contract by 26%...
- Location
-
- Location
- Newcastle upon Tyne
- Reviewing
- Onestream
- Date
- 2023-03-31
- Comments
-
Have had to call them repeatedly due to slow speeds and dropping connection, they keep promising discount on the next bill but never actually apply the discount.
Can't leave them soon enough.
- Location
-
- Location
- Devon
- Reviewing
- Onestream
- Date
- 2023-03-29
- Location
-
- Location
- Rawlinson
- Reviewing
- Onestream
- Date
- 2023-03-28
- Comments
-
After 3 months the broadband speed dropped and so as I have an older laptop I struggle picking up the WiFi. As on more than one occasion for the refund for a antivirus that I do not need, 6 months on still waiting. I would not recommend Onestream.
- Location
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- Location
- Canterbury
- Reviewing
- Onestream
- Date
- 2023-03-27
- Comments
-
Total shambles download 1.5 upload .06 buffering trying to get to speak to someone impossible and the price has gone up I'm out of contract soon happy days people beware thus is a crap company that does not do as promised
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.
Onestream are not affiliated with Broadband.co.uk. This page does not constitute any affiliation between Broadband.co.uk and Onestream.