192 Customer Reviews over 20 pages
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- Location
- Castlethorpe Milton Keynes
- Reviewing
- Gigaclear
- Date
- 2022-10-27
- Comments
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Do not touch them with a bargepole!!! Got connected up to Gigaclear on 15 September. Some 2 weeks later I had my first fault with total loss of connectivity to the house. After spending a joyous hour re-setiing and turning off I was told an engineer was required. Had to wait 5 days but OK cos I was still in notice period with old supplier. Fixed and decent service provided although half promised speed until 16 October when there was another total loss. Reported and was told an engineer would come out but not when. Phoned next day to find out when and was told that there is a fualt in a box for which they did not have the part and that would be fixed 5 days later. Needless to say 5 days later although they fixed the box I and others still had no connectivity and still do not now. I have been promised an engineer on 1st November some 17 days without any internet )(assuming they think it). Customer service has been apalling and there is no escalation. I will break my contract at the first opportunity
- Location
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- Location
- Arborfield
- Reviewing
- Gigaclear
- Date
- 2022-10-27
- Comments
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Totally unreliable. Comes and goes randomly.
When it’s working, it’s fine, but drops so frequently.
- Location
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- Location
- Eveshamish
- Reviewing
- Gigaclear
- Date
- 2022-10-25
- Comments
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I can't honestly say what their speed or reliability is - they're still only just laying the fibre here - but I can't imagine using them as their customer support pre-sales is just... shocking. I mean months without a response, despite multiple nudges - and this is for a pre-sales, potential customer.
I hate to think how they'd be post-sales. It's genuinely appalling: if this is what the industry is subsidising for rural areas, they should stop.
- Location
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- Location
- Charndon, bucks
- Reviewing
- Gigaclear
- Date
- 2022-10-13
- Comments
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OK for new customer deals but you'll need their WiFi boosters as their primary hub is crap
Once your contracts ends expect to pay 3× your sign up price.
And as they operate in rural areas their often isn't a simple alternative.
- Location
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- Location
- Ascot
- Reviewing
- Gigaclear
- Date
- 2022-09-23
- Comments
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My internet went down over a week ago and still no-one has come out to fix it. I had an appointnment booked for today for an engineer to come out and it has now been changed to 29th September. Four times their Customer Operations team told me they would phone me back to let me know if I could get an earlier appointment and not once have they done so. They are shocking and I have cancelled my direct debit after only two months with them!
- Location
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- Location
- Northampton
- Reviewing
- Gigaclear
- Date
- 2022-09-08
- Comments
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Had an installation date booked but wasn’t until we rang to customer service to find out why nobody had turned up, that someone from Gigaclear had been in our area 2 weeks prior and there is a fault in the area. We cancelled our current provider on that day, so of course we now have no internet and unable to work & no confirmed date arranged.
The customer service when we eventually got through (30 min wait) was pretty poor to say the least.
This is probably my 2nd ever review on a company, that’s how poor this experience has been.
- Location
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- Location
- North Bucks
- Reviewing
- Gigaclear
- Date
- 2022-08-25
- Comments
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Gigaclear had laid the network in our village. Decided to go with them as soon as the BT contract expired.
Chose the 200 mbs package with an extra node. The day of the installation came, two technicians turned up and we were up and running in around 20 minutes.
To date, it has been very reliable. I’ve added two extra nodes around the house and all the nodes have been hard wired.
Only had two outages, which were cable strikes by a third party somewhere and immediately got a text from Gigaclear advising this and regular updates until fixed.
Speed wise, we are getting around 210 mbs hard wired to the nodes, but also, around 200 mbs on Wi-Fi around the house.
Have contacted Customer Services by raising a ticket and they have always been prompt in responding.
Overall, very happy with a their services and speed.
- Location
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- Location
- Wiltshire
- Reviewing
- Gigaclear
- Date
- 2022-08-04
- Comments
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Do not use this provider. Support is appalling and the speed is slower than advertised. Our connection has never been as fast as they claim and after a few months it failed totally. We have been waiting three weeks for a repair so far and they have changed the repair date three times without warning. We now have another date in a weeks time but I have little faith they will turn up. They keep taking our monthly direct debit though. I am cancelling the contract if the repair date changes again.
- Location
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- Location
- Braintree
- Reviewing
- Gigaclear
- Date
- 2022-07-01
- Comments
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Warning to everyone in Great Notley & Braintree!!!
Please don’t use Gigaclear for broadband.
Worst customer service I have ever experienced
Total inability to communicate with customer or internally, which is ironic for a communication company.
I have been waiting since 25/5 to get connected.
- Location
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- Location
- Cullompton
- Reviewing
- Gigaclear
- Date
- 2022-06-07
- Comments
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How could a company compete for prime installation in my area, and then run the show like a cowboy outfit. I was told several weeks ago my service would go live, but they sent an engineer 2.5 hours away from me to carry out the install only to be told they needed specific permission from the property owner to make a few little holes to route the cable into my flat? Now several weeks on, I am still in limbo with some guy calling me from a mobile phone seeming to understand perhaps a little bit more than the call centre but even he has gone cold turkey on me! I am not impressed and a lot of hype, major roadworks impacting locals and for what???
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.