Gigaclear Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Gigaclear.

Recent Customer Ratings for Gigaclear

  • Satisfaction
    2.1 stars
  • Customer Service
    2 stars
  • Speed
    2.7 stars
  • Reliability
    2.3 stars

Based on 145 customer ratings since 2023-06-17 (Show all time ratings)

Visit Gigaclear   Read our Gigaclear buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

196 Customer Reviews over 20 pages

  • Reviewer
    Location
    Northamptonshire
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      3 stars
    Comments
    We have been Gigaclear customers for a number of years. When it works, yes, it’s fast, but cross your fingers you don’t ever encounter a fault because if you do, you’ll soon wish you’d gone for a slower speed with an ISP who understands the need for rapid fault-finding and restoration of service in this day and age. To say Gigaclear are appalling at this would be an understatement - a quick search here and on other review sites will reveal plenty of horror stories.

    We are currently on our 8th day without broadband service and live in an area with poor mobile coverage. It took a few days after reporting the fault for an engineer to visit our property. He established the problem was at the cabinet which supplies our service and went off to investigate, returning 30 minutes later to tell us the cabinet didn’t exist and Gigaclear’s infrastructure plan is wrong… so he left.

    Since then we have been lied to numerous times by agents promising to call back with updates. At one point we were told the issue was with their build team and progressing, only to learn two days later that the build team knew nothing of it until that morning.

    Gigaclear do not class weekends as working days. On Tuesday 4th July it wasn’t even possible to speak on the phone with a customer service agent - lines were closed all day for training.

    Ignore the usual trash they post online about reaching out and ensuring customers are kept updated with the most accurate information at all times. As I write this (7/7/23) another deadline agreed with customer service for a progress report has been and gone.

    Short outages happen and are unfortunate, this is different. We’ve been lied to repeatedly and are nowhere nearer to finding out when our service will be restored. Our jobs are home-based and we have been unable to work for over a week. Enough is enough and we are in the process of taking our complaint beyond Gigaclear.
  • Reviewer
    Location
    South Kilworth, Leicestershire
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Signed up for Gigaclear in May (as soon as the network was ready) and booked install for July after a pre-booked holiday. Few days after ordering chaps from the cabling contractors dropped the fibre from the pole and attached it to the side of my house...

    ..4 days before installation - phone call from Gigaclear - cancelled no resource.

    Re-booked for the following Saturday (which would see me with no broadband for 2 days as had already cancelled my old service - more fool me)

    2 days before the new installation date, phone call from Gigaclear - cancelled, we're not doing overtime that day so cant do it.

    Lost my temper and told them to sort or order cancelled. Too late to reinstate old service and am running on 4G with poor coverage.

    Based on this experience I have no confidence of getting a service at all and can see me cancelling.

    Looks like this is very standard for this company - how have they got ANY customers!
  • Reviewer
    Location
    West Herefordshire
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Hi All. I live in West Herefordshire. Gigaclear installed a Broadband network last year around our area and started signing up customers. I waited for a few months and then thought I would give it a try. On the appointed installation day (after an initial scoping visit), I waited and waited. NO one turned up and Gigaclear were never able to explain why. Frustrated with this I cancelled my service without ever receiving a service, hence no rating for that. After a month I saw Squirrel broadband advertised, they use the Gigaclear network. Unfortunately, this means that Gigaclear, or their contractors carry out the installation. Squirrel appear to be good and responsive but today I have waited all day for my installation and guess what, NOTHING has happened. Gigaclear are apparently unable to tell Squirrel why this is. Yes I know it is a 'First World' problem in the great scheme of things. How Gigaclear has any customers I find difficult to understand given their approach to customer service. I am unsure what to do next. Living in a rural area can be lovely but some basic services, and that includes 4G are not great.
  • Reviewer
    Location
    Berkeley
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      5 stars
    • Reliability
      1 star
    Comments
    when it works it's great but when it doesn't don't expect a speedy resolution as it won't happen. You'll be left chasing to be told your case has been escalated and you're now in a black hole. BEWARE!
  • Reviewer
    Location
    Drayton Parslow
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Service randomly stops working then starts just as.randomly sometimes a day or two days later very frequently. My wife and I both rely on the service for working from home and we are loosing so much revenue from these outages that I have had to have BT Install a service as a back up for when Gigaclear fails.
  • Reviewer
    Location
    Oxfordshire
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    Comments
    Would be nice if it has even been installed. We've had 2 dates for installation first time didn't even turn up said the engineer had cancelled by mistake,but made a fresh date for July but now they are saying that it's not even to our property how didn't they know when the engineer came , but he told us was all good but had to go overhead this company is a shambles stay away and go with swish
  • Reviewer
    Location
    Ascot
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    The worst thing is being lied to by the customer service, when they know they have an outage but they deny it like a fool taking you as an idiot.
    Day 2 without any broadband
  • Reviewer
    Location
    Ongar
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      3 stars
    • Customer Service
      3 stars
    • Speed
      2 stars
    • Reliability
      3 stars
    Comments
    We have the basic package and my son uses it to play his computer which works well. However if we're watching a film or sports on T.V the speed generally isn't quick enough which is really frustrating
  • Reviewer
    Location
    Ashdon, Essex
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Ordered back in October 2022. A wide variety of reasons later I'm still without a completed connection. Contractors are clueless and turn up when they feel like it (and frequently not when booked). No idea whether the system would work if the installation ever finishes, so I'm cancelling the order now.
    As others have noted, Gigaclear is the monopoly supplier here so I'm guessing I'm going to stick with what I have (landline, which is more than adequate).
  • Reviewer
    Location
    Yeovil
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    They connected broadband cable and internal and external boxes in March.
    The Engineer couldn’t get a signal and said there must be a problem with the connection. He said someone would be out that day or the following day to fix it.
    Weeks later someone from gigaclear came and said he could not believe the mistakes that had been made.
    The cable had been connected to a street terminal that didn’t serve our house. It had also been attached to an electrical pole which isn’t allowed. 4 weeks later After numerals phone calls to customer services and given false promises with no results, I was forced to cancel gigaclear and stay with my current provider before they cut our broadband off.
    Now I have asked gigaclear to remove the boxes and they say they must stay attached to the property!
    If I remove them myself it will be classed as criminal damage.
    So not only have they not provided any broadband but have left me with there useless boxes.
    This company is a complete disgrace and I wish I had never had any dealings with them.
    Don’t be taken in by there flashy adverts, read the terms and conditions carefully they are cowboys!

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.