Gigaclear Broadband Reviews

Sometimes the best way to get a feel for a broadband provider is to read what those who are already customers think of the service they're receiving. Below are all the reviews we've received for Gigaclear.

Recent Customer Ratings for Gigaclear

  • Satisfaction
    2.1 stars
  • Customer Service
    2 stars
  • Speed
    2.7 stars
  • Reliability
    2.3 stars

Based on 145 customer ratings since 2023-06-17 (Show all time ratings)

Visit Gigaclear   Read our Gigaclear buyers guide

Ratings are left by users of our speed test as well as by reviewers. Recent star ratings summarise the last 12 months of ratings or the last 100 ratings placed, whichever is largest.

196 Customer Reviews over 20 pages

  • Reviewer
    Location
    Northamptonshire
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Hopeless! Install date booked, confirmed by email. No engineer attended. Spoke to Gigaclear via chat to find the install had been cancelled. This cancellation was never communicated to me. Gigaclear unable to give a new date. Communication appears to be an issue. Obviously I can't comment on the internet speed and reliability. Not a good start!
  • Reviewer
    Location
    Wokingham
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      5 stars
    • Customer Service
      4 stars
    • Speed
      5 stars
    • Reliability
      5 stars
    Comments
    I seem to be one of the very few who's interaction with this company is positive...

    I had my Internet installed maybe 9 months ago and have had a seamless Internet service since. £30 a month for 600Mbs for 24 months. The engineer turned up on time, tidied up any mess and everything has worked fine since.

    Maybe this is due to me getting in early
  • Reviewer
    Location
    Hertfordshire
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      3 stars
    • Reliability
      1 star
    Comments
    AVOID at all costs! I joined Gigaclear in June 2021 as had no other options in my area at the time. There was a 1 month delay and my installation date kept getting put back. They told me it was due to not being able to locate the box outside our house. The box was clearly there so sent photos on of the box and location, they then came back with more excuses. Since joining them our connection drops every couple of months due to their poor cables that feed our house. There is never any urgency to come and resolve the issue and it’s usually always a week without any connection. They give loads of empty promises! We have now been without wifi for a week and someone was suppose to come today between 8-12 so I took the day off work to ensure I was home. No one turned up, no one contacted me at all. I chased them at 12pm and they said someone will call me back. It was not until 1.30pm that I received a call saying no one would be coming today as one of the engineers are ill and they won’t be back now until Thursday! The customer service at Gigaclear is the worst I have experienced!
  • Reviewer
    Location
    Northanmptonshire
    Reviewing
    Gigaclear
    Date
    Comments
    Signed up in November 2022, with the promise that it will be available for installation December 2022. This was pushed back and pushed back over and over.

    Early Feb I'm emailed and told I can now book in online! I try to do this and the service doesn't work so I call up, and am told the next available date is 20th March.

    A long wait but it's my only option so I get booked in. Except the woman I speak to decides not to actually book me in. A week ago I get another email asking me to use their (not-working) website to book in. I go on the chat, and sure enough the booking wasn't made.

    I'm now told the next available date is 12th April. Decided to just cancel as reading the reviews of everyones internet constantly cutting out on top of the endless wait to have the service installed, I've finally had enough.

    AVOID
  • Reviewer
    Location
    Weston super mare
    Reviewing
    Gigaclear
    Date
    Comments
    Avoid, avoid, avoid.. Well I say avoid, but if can even get them to install your Internet, then you have done better than me, over four months and all I have is a router and hole in the wall where the cable should eventually be,
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      2 stars
    • Customer Service
      2 stars
    • Speed
      4 stars
    • Reliability
      4 stars
    Comments
    Our Gigaclear fiber optic WiFi works ok and appears faster and more reliable than our previous service. The initial package represented an acceptable value for money. When it cane to renew Gigaclear increased the costs by 40%. This new offer was 50% higher than the cost offered to a new customer. Gigaclear customer service were not interested in loyalty, in fact the representative even indicated that was their business model; lure customers in on a good deal and then raise the price at contract renewal. There are limited options in this area but I will not be renewing with Gigaclear again and would not recommend the company to anyone.
  • Reviewer
    Location
    BISHOP'S STORTFORD
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Gigaclear have no empathy or concern for peoples safety let alone providing a service,
    In November 22 they installed underground fibre to our village and in the process dug up across both our driveways, I was assured by the workman that in a few days someone will return and make good the entrance's as they were left in a very poor state extremely muddy & uneven with no way of walking across safely.
    Despite dozens of phone call and emails & providing photos not one person made an effort to call or email back to resolve the dangerous state they left the entrance to my property in. This is despite us informing them my 82 year old mother fell trying to negotiate crossing the mudded entrance and now we have had a more serious injury which i have informed them of . I was promised a senior member of staff would contact me immediately & yes you guess totally ignored again .
    So they have left me know choice to go to social media and will be reporting it to our local highways and council.
    As a large company and the gravity of the situation i would have expected some care & compassion.
  • Reviewer
    Location
    29 GL7 1RD
    Reviewing
    Gigaclear
    Date
    Comments
    The area housing the green box has been dug up twice now, each time leaving a desolate area. This am an electrician came to connect the box ignorant of the fact that it had been DIDCONNECTED (2nd hole) What is wrong with gigaclear? You appear to be useless and hopeless.
  • Reviewer
    Location
    Wiltshire
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      1 star
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Extremely poor and I would avoid if you can. Our internet has been continuously down every afternoon for 4 weeks. We've had weekly engineer visits and it is still not fixed. I was told I would get
    a 4G dongle after it was down for 10 days but when I chased up and they said we don't have any available as the engineers are using them all and I would be placed on a waiting list. Gigaclear promised compensation but it's just an empty promise. They haven't acted on it. You call and they say a senior manager will contact you but no one does.
  • Reviewer
    Location
    Kingsland
    Reviewing
    Gigaclear
    Date
    Ratings
    • Satisfaction
      1 star
    • Customer Service
      2 stars
    • Speed
      1 star
    • Reliability
      1 star
    Comments
    Failed installation after waiting three years to connect to the village. no response to complaints or any date to try and come and fix it.

The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.