192 Customer Reviews over 20 pages
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- Location
- Portsmouth
- Reviewing
- Gigaclear
- Date
- 2021-11-15
- Comments
-
No customer service , contact me £22 but I paid 8 months £25 , they can give you 100% fix contact , totally want stole money from customer .
- Location
-
- Location
- Chipping Norton
- Reviewing
- Gigaclear
- Date
- 2021-10-18
- Comments
-
I've seen the promised 300Mbps using the BT Wholesale Speedcheck tool on about 3 occaisions. Other occaisions it's been really consistently below 100Mbps and often below 20. Service desk are extremely unhelpful, simply trotting out the same mantra "we only garauntee 300Mbps on a hard wire to our router" In the last week it's been so bad I've been dropped out of conference calls (without video) on three occaisions
This morning I have barely 10Mbps wifi standing right next to their router.
DON'T BUY
Utterly disappointing
- Location
-
- Location
- Leighton Buzzard
- Reviewing
- Gigaclear
- Date
- 2021-09-15
- Comments
-
Terrible customer service, they'll keep you waiting and make you chase them for any sort of update.
- Location
-
- Location
- Long Hanborough, Oxfordshire
- Reviewing
- Gigaclear
- Date
- 2021-08-09
- Comments
-
I have been with Gigaclear for 4 weeks now. The first three weeks are fine. Noticiblly faster than my old 40Mbps DSL broadband. On 1st August, there was an general fault in Oxfordshire, my boardband was down until 5th August. Fist engineers came checked the fibre box, internet was back for 10mins, once he left we had another two days no internet. On 8th August, connections is back but very unstanble and very slow, especially for uploading. Next eingeer's visit is booked on 10th.
Costum service refused to transfer me to a supervisor and told me a supervisor's call back will take 3-4 days. Not impressed at all.
- Location
-
- Location
- Kirtlington
- Reviewing
- Gigaclear
- Date
- 2021-06-10
- Comments
-
AVOID Gigaclear! Slow or no -existing internet. Horrible customer service. The fourth day without internet and no answer from them. AVOID!!!!
- Location
-
- Location
- Essendine, Stamford
- Reviewing
- Gigaclear
- Date
- 2021-05-11
- Comments
-
Recently moved to an area supplied by Gigaclear. All set up fine and wired speeds to router are superb.
However, try getting in contact with them and you get nothing. Emailed them once to ask about extra wireless nodes - no response. Second email to say how rubbish the router and wireless mesh is - no response.
And the Linksys Velop is rubbish. Constant drop outs and buffering when it’s supposed to serve the whole house flawlessly. Recently spent the money on Netgear Orbi and it works so much better.
So, if you never need to contact them, you’ll be happy. If you do, be prepared for a hugely frustrating experience.
- Location
-
- Location
- CIRENCESTER
- Reviewing
- Gigaclear
- Date
- 2021-03-24
- Comments
-
Terrible customer service experience, no communication within the company, after a weeks spent on the phone with them and an engineer visit we're actually worse off than before I called them. Months later, after we are told well get an upgrade due to all of the issues, no such upgrade materializes but they still set up a monthly charge for an extra router? I'm sorry for one or two helpful people I spoke to on many many calls but I'd stay away from Gigaclear!
- Location
-
- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2021-03-21
- Comments
-
Terrible customer service. Very hard to contact. Make false promises. Untrustworthy. Offer new customer more favourable rates than loyal existing customers
- Location
-
- Location
- Abingdon
- Reviewing
- Gigaclear
- Date
- 2021-01-22
- Location
-
- Location
- Wellington
- Reviewing
- Gigaclear
- Date
- 2021-01-13
- Comments
-
Appalling, no response to requests, lost communications and data, one person doesn't know what the others are doing. I am surprised they are still in business
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.