192 Customer Reviews over 20 pages
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- Location
- Essex
- Reviewing
- Gigaclear
- Date
- 2022-05-12
- Comments
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The service has only been available for a short while, locally. I have to say, the' sales and installation have been fine so far.
The installers were not 'over qualified', I'm afraid. The inside guy was confused about installing the 'land line simulator'; he was new to it and had never seen my ordinary (emergency) handset which I suggested he should use to test the system. There was a delay in connecting the phone gizmo but the internet connection was there and the speed is what I'm paying for.
I have read a few "avoid" comments but what can one do to 'avoid' when there is only one supplier?
- Location
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- Location
- Hillesley
- Reviewing
- Gigaclear
- Date
- 2022-05-12
- Comments
-
Installed yesterday but couldn’t get it working so someone else sent out today to so say fix the problem. Disappeared for two hours after telling me that he would be back “ in a minute”. Rang customer service to ask what was happening and was told via a script how to reset the router??? Told them that I shouldn’t have to do anything as it was the responsibility of the “ engineer “.
He reappeared eventually and got it working but moaned because I chased it up which resulted in me escorting him off the property.
I would not recommend Gigaclear for their customer service. Time will tell if their fibre is better than their employees.
- Location
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- Location
- Burchetts Green
- Reviewing
- Gigaclear
- Date
- 2022-04-22
- Comments
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Have been waiting 7 months from first appointment for a fault fix, dozens of phone calls and emails, dismissed with platitudes and still given no functioning service or date to fix it. It seems the field team ate a law to themselves and customer service have no ability to make anything happen with them. All adds up to abysmal customer service.
- Location
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- Location
- Gloucestershire
- Reviewing
- Gigaclear
- Date
- 2022-03-13
- Comments
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We have had Gigaclear since it was available in our village and have the opportunity to cancel after July this year which we will be doing. My wife plays Bridge online at a high level but the regular drop and reconnection means her game position is lost affecting her league position. I was attracted by the introductory offer and the 300mps (you never achieve this max 120mps via supplied router and we have 3 nodes) my wife says she never had issue with Plusnet at average 30-45mps and why did I change. Roll on July. Customer service is rubbish.
- Location
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- Location
- Bradden
- Reviewing
- Gigaclear
- Date
- 2022-02-28
- Comments
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I was the first instal in this postcode and I waited about 9 months for them to sort out issues. First saying there was a break further back down the line and then eventually rewiring the modem. So there obviously was no problem.Consequently I had to set it up myself. I paid for a contract for 300Mb but only recently tested it to find I struggle to get 200 Mb. I spoke to them when the contract was up for renewal but they told me their contracts are for speeds of either 200 or 400. I would have to pay more for the 400 (which I probably can't get). If I opt for 200 I will have to send back one of my Velop wifi extenders.Of course I could have cancelled and re-subscribed as a new customer for about half the price (I thought we'd stopped all that)but I would be without broadband while I waited for re-connection.
I'm pretty stuck as there are no other providers of superfast broadband in my village.
Not a great experience
- Location
-
- Location
- Potterspury
- Reviewing
- Gigaclear
- Date
- 2022-02-25
- Comments
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Be very wary about the Gigaclear service, connection to the property speeds are as advertised, but nothing else, and Customer Service is adequate, and be aware that your 14 day consumer rights only apply if your installation is within 14 days of the order, not 14 days of the installation!!
I was the first install in my area, and the physical activity was completed with no issues and the team involved were very good, but the work wasn’t completed, as they didn’t have the correct kit to be able to draw the cable to my property as the initial install was performed to the wrong cabinet. This was resolved within a couple of hours, but i had to chase them to activate the service, which took a further 2 days!
As a fairly switched on IT professional, the installation of the Linksys Router and Wi-Fi node was reasonably straightforward, but this may not be the case for everybody and they don’t really cover the installation of the kit.
The Router is consistently connected to the outside world at more than the 600Mb that i am paying for, but unless you are cable connected to your Router, you aren’t going to get anywhere near that speed (and as the Router only has one port beyond that needed for the Modem connection, you will need to buy a 1GbE switch to connect anything else you can that is close to the Router, more unaccounted for expense basically). If i stand by the Router and Speedtest.net from various devices over Wi-Fi, the best ive achieved is 230Mb, and testing different devices one after the other from the same location gives wildly differing speeds, even the same device tested a number of times gives no common speed.
The main issue here i believe is the Linksys equipment they provide, its not great, and i would say that its only adequate.
I use powerline plugs to extend my ‘wired’ network capability, and again speeds are highly variable, but this clearly depends upon the quality and age of your power network in your property.
The upside is that its cheaper, during the offer period, than any other provider in my area (BT infrastructure, so not much competition), and if you are close enough to the router you get decent speeds, but not consistently, and the speeds are generally twice what i got from BT, so its acceptable.
Not sure how good it will look after the initial 18 month contract when the price will more than double, im hoping that a ‘im going to cancel as it costs too much’ will elicit a better deal when the time comes.
- Location
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- Location
- Southwest
- Reviewing
- Gigaclear
- Date
- 2022-02-01
- Comments
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Abysmal service and even worse customer support. AVOID!!!
- Location
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- Location
- Bristol
- Reviewing
- Gigaclear
- Date
- 2022-01-27
- Comments
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Speed does not come close to what was purchased. Get multiple connection drops of 30+ seconds EVERY day. Try to contact customer services and get spoken down to by an idiot who is incapable of basic trouble shooting and instead clutches at straws to fob you off by explaining how it's your equipment at fault (It's not, I've been a network engineer for over 25 years... The tool literally didn't actually ask any questions about what was happening, just asked things like "What type of phone do you have? Oh, Android is it, yeah there's a really obscure fault with those that means it's not our network").
- Location
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- Location
- Fairford
- Reviewing
- Gigaclear
- Date
- 2021-12-08
- Comments
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Signed up for 900mb in October. Installation was good, team were efficient and polite. The actual service is atrocious, on average we get around 10mb when it works, which is rare. Raised a fault, no update for two weeks. Locked in for 18 months, but have already started to look for an alternative to this falsely advertised rubbish
- Location
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- Location
- Broxbourne
- Reviewing
- Gigaclear
- Date
- 2021-11-18
- Comments
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I’ve had Gigaclear 300mbs for a couple of months and it is exactly what it says. Excellent speed and reliability.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.