1,510 Customer Reviews over 38 pages
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
-
Terrible service from start to finish - never got to find out what the speed was like because they never connected me and kept saying they couldn't guarantee an eventual connection so I should "maybe look at other providers"
Imagine working for a company where you have so little faith in it you openly suggest customers don't carry on with the service.
Was meant to be connected 5th February. Had to phone and ask what was happening a couple of days later, and was told my account was cancelled. Asked if I would have been told this eventually. They didn't know.
They reinstated the account and then failed to contact me again, so I had to call up again. Bored, script reading agents just kept saying it was out of their hands. By the time I gave up and cancelled the order 3 weeks later, I'd spent about 3 hours talking with various script-readers, not getting any new information, spent over £30 on interim wifi access, and was repeatedly being openly lied to about getting a) any actual definite broadband service and b) a refund for the wifi I was having to buy to work from home.
When I cancelled I was assured by two different bored call centre workers that I'd be refunded the £60 engineers fee for a visit that was never even scheduled, let alone happened, and instead today I've received an actual bill instead, despite not having an account with them any more - when I went to try and query it I can no longer use the account to do so.
Absolute cowboys. They also send auto texts asking for customer service ratings feedback, but if you try to respond with the lowest mark it says the number isn't valid. Nice work, guys.
- Location
-
- Location
- Wroxham
- Reviewing
- Vodafone
- Date
- 2023-04-16
- Comments
-
Used to be with Sky had issues but nothing like vodafone!! Connection drops range is hopeless ring devices always on low signal when it was not an issue before (nothing has moved) master socket changed still s***e......
- Location
-
- Location
- Edinburgh
- Reviewing
- Vodafone
- Date
- 2021-09-25
- Comments
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Contract is for a max speed of 76: Current download speed is 2.1 and upload speed is1.2, which are regular occurrences. According to Vodafone this is"quite acceptable and there is nothing wrong with my service"
I've asked them to explain how this can be the case, but they tell me that everything is OK and there is nothing they can do.
Having put up with this service for abou three years there is something I can do, and have now done; I have signed up with a new supplier who I hope will give me the service that I am paying for.
Suggest that anyone thinking about Vodafone gives them ma wide berth. They aren't interested in sorting problems, and given their atrociously bad speeds and service, take money under false pretences!!!
- Location
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- Location
- Sussex
- Reviewing
- Vodafone
- Date
- 2022-04-20
- Comments
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I haven't even received by broadband yet, it was delayed a week, then cancelled and I wasn't informed, and now I've just spent 5 hours on calls to get it set up for two weeks from now, when it was supposed to be working today (or a week ago even).
To add insult to injury, the offer that I took when I went for the package has been withdrawn since, so even though it wasn't my fault, Vodafone won't give me the original price and now I'm even having to pay more, on top of the longer wait, and the hours upon hours wasted on calls and the useless chatbot.
Avoid if you can. If you can't, I wish you luck.
- Location
-
- Location
- UK
- Reviewing
- Vodafone
- Date
- 2020-03-15
- Comments
-
Worst broadband ever, don't touch, slow, sluggish and constantly drops signal, beyond a joke, if you don't believe me just Google Vodafone broadband dropping signal
- Location
-
- Location
- BLACKBURN
- Reviewing
- Vodafone
- Date
- 2024-01-04
- Comments
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ZERO SATISFACTION. DO NOT GO WITH VODAFONE BROADBAND. THE WORST SERVICE EVER! I give it zero stars, no connection, keeps dropping and when you ring up you spend 2 hours on the phone with no resolution because they have people who don't understand anything or won't do anything.I HAVE BEEN WITHOUT CONNECTION FOR 14 DAYS AND I WORK FROM HOME. UNBELIEVABLE AND THE WORST IS THEY WILL NOT LET YOU CANCEL, ITS APPARENTLY A 36 MONTH CONTRACT AARRGGHH. AVOID AT ALL COSTS!!!
- Location
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- Location
- Kirkcaldy
- Reviewing
- Vodafone
- Date
- 2022-10-30
- Comments
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Chronic, worst internet I’ve ever had, constantly drops out, I regret the day I signed up with them, please avoid.
- Location
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- Location
- Luton
- Reviewing
- Vodafone
- Date
- 2018-04-07
- Comments
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Signed up for broadband on 5 April. Then started to read all the bad reviews so I cancelled contract on 6 April. Told it takes 48 hours to cancel even though they signed me up in seconds. Although I cancelled the service yesterday I find today they have put through a Direct Debit on my bank account. Trying to call customer services and no one answers. Will stay with BT although more expensive at least it is a reliable service and they answer the phones!
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-08-11
- Comments
-
Avoid using Vodafone! Terrible service!!!!
Had a terrible experience with Vodafone home broadband
- service didn’t start on time so was left without any internet for 3 days which affected my work
- internet is super slow and uses BT openreach line which they don’t mention on the internet
- 30 days cooling off period is a big scam! Called them to cancel within two weeks of installation as internet was rubbish but took a further week for them to cancel and they had the cheek to make me pay for it! Tried to dispute the charge but they are insistent that they’ve done the right thing... I had to chase them 6 times and more to get the cancellation right and till date still haven’t got a cancellation confirmation!!!
AVOID AVOID AVOID!!! Terrible service, super slow internet and staff promises you the world but never gets sorted!
Only going away with bad experience and £22.00 less in the pocket which I’d have donated instead had I known what I was getting myself into! Never going back to Vodafone ever again!
Stick to Virgin Media, at least they have a reliable internet service!
- Location
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- Location
- Newcastle upon Tyne
- Reviewing
- Vodafone
- Date
- 2023-01-28
- Comments
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STAY CLEAR OF THIS COMPANY! I signed up after being MANIPULATED by their adverts on TV; was sold this brilliant, reliable broadband which was cost efficient & had a MINIMUM of 50mb/s, at least. The thing barely reaches 30mb ON A GOOD DAY, the internet drops MULTIPLE TIMES, PER DAY, and the range on the router itself is flat out EMBARASSING. DON'T RECOMMEND AT ALL, because now I'm tied with a 24 month contract with a company that don't even help their customers but are happy to take their money off them.
- Location
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- Location
- Barnsley
- Reviewing
- Vodafone
- Date
- 2019-07-04
- Comments
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Changed from now TV broadband never had any issues had Vodafone for 2 months now very slow when it works and it doesn't work at all sometimes. Contacted them loads of times to sort it but no improvement. Going to seek legal advice about cancellation of contract.
- Location
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- Location
- Hamilton
- Reviewing
- Vodafone
- Date
- 2018-02-25
- Comments
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I first ordered broadband services from Vodafone on the 1st of February, needed a new connection so arranged a date for the engineer to come and took a day off work for it. They cancelled the order and I had to start again and after numerous failed attempts to get through to them and after well over 2 hours spent on hold I finally arranged for a new date with an afternoon appointment. They changed it to a morning appointment which was not possible for me and I specifically said that on the phone so now I don't have any day for my broadband to get installed. It has taken almost an entire month and still got absolutely nowhere. Don't waste your time with these useless incompetent idiots the customer service is absolutely shambolic there is no communication between staff whatsoever.
- Location
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- Location
- Romford
- Reviewing
- Vodafone
- Date
- 2018-11-26
- Comments
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Never went live !!!!! Waste of my time and money, they have agreed to cancel and I have even had emails confirming cancellation to then see that they are still charging me for a service which I have never had !!! I’m so annoyed can’t believe how many times I have called and how many hours of my life I have wasted on this company. I am also a mobile customer and will now find a new supplier for that also. Hate that a company as big as this can get it sooooo wrong without apology and no actual knowledge
- Location
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- Location
- Cm21
- Reviewing
- Vodafone
- Date
- 2022-08-03
- Comments
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Diabolical.
Useless customer service and broadband support.
Constantly lied to regarding broadband issues.
Do yourself a big favour...go somewhere else...
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-04-10
- Comments
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Tried switching as was a good deal. They then tried charging £60 installation fee even thought advertised for free so false advertisement. Change your advert to reflect real prices
- Location
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- Location
- Peterborough
- Reviewing
- Vodafone
- Date
- 2020-10-05
- Comments
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If I could give no stars for satisfaction I would.
Supposed to have Gigafast broadband on 24th September but installers messed up the installation blaming City Fibre for a blocked duct.
City Fibre came out on the 28th and repaired the mess that Vodafone had done and even put the cable through to our back door so that Vodafone could come out to attach it to the router.
Since then nothing from Vodafone despite constant calls to them being passed from person to person.
Today spoke to a manager who said Vodafone couldn’t do anything until City Fibre had been out even though I kept informing him they had been out and left the fibre optic cable hanging outside to just be connected.
Sent a complaint through Resolver on the 1st October and Vodafone can’t even be bothered to reply to that!
Terrible service and intend to cancel Vodafone and carry on with old supplier EE which surprisingly is still working because Vodafone didn’t do the swap over on 24th August.....thankfully.
- Location
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- Location
- wrexham
- Reviewing
- Vodafone
- Date
- 2021-01-31
- Comments
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possibly the worst internet i have ever used, i literally have to use my data because this internet provider can’t even handle a phone and a xbox, i’m pretty sure a dead squirrel with no legs could make faster internet, “super fast broadband” can’t even handle an xbox during the day,
- Location
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- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2020-01-26
- Comments
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Absolutely awful. WiFi cuts out all the time. Can't connect any devices (WiFi printers and Google home etc.) Can't log in to the website help centre as it needs 4 different passwords and codes that aren't on the router anywhere (all of which are referred to as router passwords.) Basically we're paying for the privilege of not being able to use the devices in our home because this broadband is useless.
- Location
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- Location
- Mossley
- Reviewing
- Vodafone
- Date
- 2024-04-07
- Comments
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Absolute waste of my time spent 2 hours on phone,engineer failed to turn up 2 mornings wasted waiting. Heard nothing from them since.avoid this company like the plague.
- Location
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- Location
- Haslemere
- Reviewing
- Vodafone
- Date
- 2017-04-13
- Comments
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I signed up for Fibre 76 with a promise from the shop of 1 pound connection fee and a download speed of min 62 and max 76. A letter arrived from Vodafone welcoming me with the statement 'This letter and enclosed booklet make up your agreement with us,....' the letter states that the connection fee is 49 pounds and the speed is min 33.5 and max 45.41. Clearly these were not the terms agreed. A complaint using Vodafone's only available avenue which is e-mail has produced no response although the website promises a reply within 2 days if possible or 5 working days maximum. So far the period is 7 working days! A call back to the Vodafone shop was met with indifference, comments that everyone had the same complaint and that replies to complaints could take 7 MONTHS to get a reply. Having today received a text message from Vodafone welcoming me I rang the freephone number provided for queries, the polite English speaking call assistant explained lots of people were having the same billing problem and he could not comment on the download speeds promised, regarding the e-mail complaint not being answered he suggested I contact the complaints department by the only available means ie by e-mail to complain my complaint had not been answered - that seems a exercise in futility. NOT GOOD SERVICE VODAFONE - NIL POINTS
- Location
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- Location
- luton
- Reviewing
- Vodafone
- Date
- 2018-02-25
- Comments
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vodafone home broadband is the worst isp on todays market, they have internet traffic management that is placed on your fiber, with your normal fiber internet speed of 38mb during the day it will drop to 3mb a night between 7pm to 11.30pm, peak time and that is the time when its needed the most.that is realy bad service. dont sign up with them, pay few pounds more and go with isp that dont traffic management in place
- Location
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- Location
- West
- Reviewing
- Vodafone
- Date
- 2022-08-03
- Comments
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ALMOST IMPOSSIBLE TO CANCEL, AWFUL INTERNET SPEED - DO NOT SIGN UP
Speed dropped to unusable levels after a year of good service. Turns out Vodafone no longer provide a service in my area so have no interest in maintaining a service.
Switched to Community Fibre (highly recommended if you can use them) who run a new full fibre line so have to cancel Vodafone separately.
In short over two days I have made or received 4 calls, have spent over 2 1/2 hours on the phone, spoken to 8 people, been cut off twice, one person told me the team I needed to speak to were too busy, the second told me they'd stopped working (after being cut off from the first call where I was waiting in a queue, 2nd time this has happened).
Now I have to call back again tomorrow, genuinely the worst customer service I have ever been unfortunate enough to be subjected to.
STAY WELL WELL AWAY
- Location
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- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2022-12-07
- Comments
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My dealings with Vodafone have been nothing but disastrous. In the end I had to cancel my account before they even installed my Broadband because it was delayed for so long with no sign of any hope of any service at all. Absolutely DO NOT use Vodafone for your Broadband.
- Location
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- Location
- North wales
- Reviewing
- Vodafone
- Date
- 2023-02-16
- Comments
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I would absolutely recommend that people avoid this provided. For 18 months I have been unable to connect any 2.4ghz devices. I have reported it repeatedly, hours and hours on hold, multiple promises of call backs. I have been spoken to like a child, told I that I must have my passwords wrong or that all of my devices are faulty because it’s definitely not the router. Despite their assurances that the router is working perfectly, it was suggested that I buy my own router or upgrade to their new package!
- Location
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- Location
- Stamford
- Reviewing
- Vodafone
- Date
- 2020-08-08
- Comments
-
Vodafone is an absolute disgrace to society and practically false advertise their speeds which they offer and have bad support processes in place.
There support team is absolutely shocking as tickets are closed without clarification from the end customer that the issue has been resolved.
You are told that the issue will be resolved within the next 3 days, which then turns into an 8 day and I still have no confidence in that they will resolve the issue as this issue has been going for over a month.
I would never recommend Vodafone as the customer is mislead all the time.
Kind Regards
Shane
- Location
-
- Location
- Staffordshire
- Reviewing
- Vodafone
- Date
- 2018-08-11
- Comments
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Awful can't wait to leave my contract. Paying for super fast broadband but getting 7.5 Mbps per second only. Can't stream Netflix unless every one and the cat goes into airport mode on their devices. Have had the router replaced twice and been without broadband for upto 2 months. The 'mansplaining' customer service is awful, like having a cervix makes you instantly unable to figure out WPS! can't wait to leave my contract
- Location
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- Location
- Kent
- Reviewing
- Vodafone
- Date
- 2021-09-26
- Comments
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Swopped from Talk Talk to Vodafone due to proce rise. Router could not send out signal needed to operate my Home Security, laptops etc. Only thing that worked was a Firestick. Called fobbed off speed issue would improve...not speed router is a POS...which they have altered so you cannot change channels etc. 3rd day called Talk Talk booked new activation; day before live phoned vodafone to cancel within 14 days. Got £100 voucher from deal...got £100 ,from Talk Talk. I shudder to think what service vodafone would be like...being fobbed off and lied to by a call centre in India gets tedious when you are sitting 2 foot from a router to allow an internet connection. Useless provider DO NOT go anywhere near them.
- Location
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- Location
- North Lincolnshire
- Reviewing
- Vodafone
- Date
- 2023-05-28
- Comments
-
Not impressed ! Lost all broadband 36 hours ago came back briefly this afternoon and then lost again. Will be checking contract and moving to another provider ASAP
- Location
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- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2020-08-12
- Comments
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1.6mbs download when it works.
Not good at all
- Location
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- Location
- LONDON
- Reviewing
- Vodafone
- Date
- 2020-08-31
- Comments
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I have been using Vodafone's services for years and I am not happy to say that I have very disappointed with the broadband services they offer.
I visited one of Vodafone's stores on 07 August 2020. The sales advisers were reckless and were definitely not trained enough. I spent almost about an hour to get a business broadband contract. The adviser who was helping was definitely without enough knowledge, he was asking his colleagues what to do at each step. Finally, I signed a contract and ordered my business broadband.
My broadband was supposed to be activated on 28 August and I received my router a couple of days earlier. My internet didn't connect within the promised time. I called Vodafone, they first gave me the wrong information telling me that they cant provide services to my building. I was shocked, how such a huge global brand providing services to all over the world, cant provide internet to my building ?!
My internet did not connect over the weekend and the first thing I called the business team on Monday morning. I spoke to 3 advisers, spent over 1,5 hours over the phone and my problem was not solved. I was not offered anything equivalent to solve my problem. And the worst thing is that they did not inform me when my internet will be available. I was told that they will call me back on Tuesday to check if my services are running, if not working, I will have to wait for an unknown time.
Then, during the day, I was called by other advisers, spend a couple of more hours over the phone. Eventually, I still do not have the internet.
Vodafone couldn't provide its services to me on the promised time and as I ordered this broadband to use for my business, I can definitely say that my business.
- Location
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- Location
- Suffolk
- Reviewing
- Vodafone
- Date
- 2020-11-11
- Comments
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Avoid like the plague. Our broadband has been no better than useless since day one. We reported this to Vodaphone within days of install to be told we had to wait 14 days for the line to 'Settle' which obviously never happened. We then tried to cancel and were told we couldn't because we were passed the 14 day cooling off period. Really dirty practice. Having called them more times than I can remember to be told a million crap excuses and given as many empty promises we still have no internet..I've now given up and signed up with another company before my contract's finished. Awful customer service, awful broadband, awful company.
- Location
-
- Location
- Ipswich
- Reviewing
- Vodafone
- Date
- 2018-02-20
- Comments
-
PLEASE READ THIS BEFORE EVEN CONSIDERING JOINING VODAFONE BROADBAND.
We joined up and got the £24 per month deal. Should have been easy it was not! I looked at reviews before hand and thought can they really be that bad? THEY ARE AWFUL! We joined online selected our set up date as the 22nd Feb, 2 days before we lose virgin. We got note to say order cancelled followed by ignore now all okay. On the 20th we called to check all okay and they advised the date we selected and date we would be in was only advisory and they would not be out until 2nd March! They had not informed us of this and we will not even be in! We said they had to get someone out on agreed day to be advised this would not happen and when we asked to speak to supervisor they said no one was available, then said NO ONE WAS WILLING TO TALK US! We have now had to compromise and stay with virgin as we cannot be with internet for over a week for various reasons. PLEASE PLEASE PLEASE AVOID VODAFONE AT ALL COSTS THEY ARE EVEN WORSE THAN EVERYONE SAYS!
- Location
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- Location
- West Sussex
- Reviewing
- Vodafone
- Date
- 2018-08-11
- Comments
-
Awful broadband, awful customer service. Do not buy.
- Location
-
- Location
- Gloucester
- Reviewing
- Vodafone
- Date
- 2021-06-10
- Comments
-
Stuck without Internet for a week. It's always been slow but no connection now at all. Customer service very unhelpful
- Location
-
- Location
- Sheffield
- Reviewing
- Vodafone
- Date
- 2021-09-17
- Comments
-
Ordered the broadband and they said it will take 2 weeks. A week before, online chat with India's admin team and they said everything is fine. Checked and 2 days before activation because I had not receive the hub and then said everything will be fine. Only on the activation that they told me the order was cancelled and I had to wait another 2 weeks. Shocking. Went with TalkTalk instead.
- Location
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- Location
- Pontypridd
- Reviewing
- Vodafone
- Date
- 2017-02-18
- Comments
-
Wish there was a minus star ....where do I start . Ok went from Sky to Vodaphone on the 31st January promise fibre for a lower price just plug in and switch on .....17 days later it worked although not working to great.The technical team and customer services promised to phone you back only once this occurred in the 17 days without service ,they kept blaming BTopen reach when the engineer came from BT this type of fault is normally rectified within 48 hours really evident that vodaphone didn't raise a ticket - my advice stick with a trusted brand ...I wrote to the director to fix my issues
- Location
-
- Location
- Hereford
- Reviewing
- Vodafone
- Date
- 2018-10-15
- Comments
-
Was good but now awlful but you still have to pay
- Location
-
- Location
- Liverpool
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
-
Awful, we made the move from Sky and have regretted it since. Then phone line lost dialing tone 3 months ago, reported it, still waiting for action, now broadband has dropped speed by 75%...but the Vodafone app says it's full 40mbps, independent app says 7mbps, can't load half the websites and resort to mobile data constantly. I want to leave but can't get through to customer services! 3 hour wait each time...AVOID
- Location
-
- Location
- Ayrshire Scotland
- Reviewing
- Vodafone
- Date
- 2023-05-29
- Comments
-
Vodafone is Worst broadband I’ve ever had in my home. Constantly cutting out and dropping signal. Then trying to get in touch with a human is just about impossible would not recommend to anyone. I cannot wait until the day this contract ends.
- Location
-
- Location
- Nottingham
- Reviewing
- Vodafone
- Date
- 2017-11-09
- Comments
-
Pity that Virgin doesn’t supply my area. Vodafone is the worst broadband I’ve never had. I wish you good luck with the customer service
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.