1,510 Customer Reviews over 38 pages
-
- Location
- Mansfield
- Reviewing
- Vodafone
- Date
- 2018-02-15
- Comments
-
Signed up in December 2017 for 76Mb, service seemed fine. Past couple of weeks have been getting 2Mb at peak times. After numerous calls/chats still not fixed. Keep being told to reset router, check wi-fi (it's rubbish even when wired). Avoid at all costs, got another 14 months of this terrible service as found minimum speed guarantee is only for connection from router to the street cabinet, not any further and they say this is 76Mb all the time
- Location
-
- Location
- Kidderminster
- Reviewing
- Vodafone
- Date
- 2018-03-15
- Comments
-
Terrible switched to them and have now been without broadband for 4 days have phoned and phoned to no avail..Please choose wisely as I did not
- Location
-
- Location
- Caerphilly
- Reviewing
- Vodafone
- Date
- 2021-06-01
- Comments
-
Moved providers to Vodafone. They told me to set up an account. When I tried to do this it didn't work. After one and half hours on live chat, speaking to 6 different people they told me there was a technical issue and try again in 48 hours. Tried again in 48 hours but still didn't work so called customer service. For some reason my pin didn't work which I'm not sure why as it was my daughters year she was born and it worked 2 days earlier. Therefore no one would talk to me and told me I have to travel 45 mins on a train to a local store to prove who I was. I finally got through to someone with half a brain and cancelled the contract before it started. I think I had a lucky escape!!!!
- Location
-
- Location
- Stockport
- Reviewing
- Vodafone
- Date
- 2020-03-15
- Comments
-
I wish I’d read the reviews first, I thought all providers were the same but sadly I was very wrong. I’m getting nearly half the speed I signed up for, and quit often a lots less that that the lowest I seen was just over 1mbps. I asked if I can cancel because they haven’t given me the speed I’m paying for and they said I’ll have to pay a fine of nearly the entire contract. Do yourself a favour and listen to the reviews on here and go with someone like sky, BT or even TalkTalk because at least with TalkTalk you get the speed they tell you or at least I did
- Location
-
- Location
- Blackpool
- Reviewing
- Vodafone
- Date
- 2022-03-08
- Comments
-
Ordered fibre broadband, installation date agreed via texts and emails, rang up for delivery date for router to be told installation cancelled this is three days before
No one thought to text or email
Avoid as they don't communicate with you plenty of other providers out there
- Location
-
- Location
- Kingston Upon Thames
- Reviewing
- Vodafone
- Date
- 2022-07-12
- Comments
-
Terrible terrible terrible company.I have been having internet connection problems, Wi-Fi drops often and not a real customer to solve your problem..They connect you somewhere in India to help you but not a real help. They keep repeating same things but problem never being resolved. Vodafone have horrible technology ..it was one of the biggest mistake of my life to switch to this company. Please stay away from them and DO NOT switch to Vodafone. Pay £10-15 more for a good service elsewhere and don’t have a nightmare into your life.
- Location
-
- Location
- Basingstoke
- Reviewing
- Vodafone
- Date
- 2020-03-15
- Comments
-
62% packet loss. Customer service not 24/7. Absolute junk. Avoid at all costs. So disappointing
UNRELIABLE
- Location
-
- Location
- Folkestone
- Reviewing
- Vodafone
- Date
- 2022-09-10
- Comments
-
Ten days and still no phone trade in money,,, signal here is seriously bad too..
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-11-16
- Comments
-
I'm Owed £5 per day from 4th Nov to 17th Nov. £50 total for everyday you failed to reinstall my WiFi. This is now going to increase as you can't promise it will be this week. I was promised again 17th Nov was my WiFi installation day (original day was 4th Nov). Never received a time for the engineer via email so I'm currently on the phone and they said there's not enough information to do the installation tomorrow. You're now telling me it's going to be another 2 weeks for an installation. I spent an hour on the phone talking to a senior employee who promised they'd spoken to BT to do the install on 17th latest. What a lie this was.
I was also told I'm owed £80 for the cancellation and for compensation for no WiFi as me and my wife WFH but I've got to wait 30 days for this?
I then changed my address for the equipment to be delivered and you've sent it to my old address AGAIN!
I've rang vodafone again today 16th Nov to be told you've still not updated my address.
You've also now charged me a cancellation fee of £39.53 which has been taken out of my bank account despite me not cancelling my broadband both times. I've got to wait till December to get this back so another 2 weeks.
You've also lied about your coverage online in my area as it says 4G indoor and outdoor coverage but I got no signal on my phone so I've had to buy an EE sim card and router for the month just so we get Internet at our house. If you check the OfCom website it actually shows you don't get Vodafone coverage at my address so please change your website as you're misleading millions of people.
Funniest thing is, I was a Vodafone broadband customer before this circus started. All I did was move address, therefore I needed my wifi reinstalled but this is obviously too specialist for Vodafone.
- Location
-
- Location
- Milton Keynes
- Reviewing
- Vodafone
- Date
- 2023-02-17
- Comments
-
I'm a civil servant, the Vodafone home broadband has been next to useless for the last three years; during the Covid lockdown, as a key worker I was having to go in a special office fifty miles from home on a daily basis because working at home was virtually impossible, the speed and reliability are appalling, Send and Receive bobble between zero and typically around 200Kbps (yes, not even 1Mbps). Government IT specialists conducted diagnostic tests for me and found that the signal is both weak and dropping out. As I'm now moving house, I cannot even be bothered to argue anymore with Vodafone but I would never sign up with them in my new house and would not recommend them to anybody.
- Location
-
- Location
- Bradford
- Reviewing
- Vodafone
- Date
- 2019-01-20
- Comments
-
Took fibre on with fast speeds promissed or discount given till fixed.After a time speed was still very poor so they gave me a discount till fixed.Months in to contract no attempt to get speed any better. £3 off bill is a cheap cop out when they can't provide anything like what was promissed.A real disappointment.
- Location
-
- Location
- Stoke on Trent
- Reviewing
- Vodafone
- Date
- 2021-08-02
- Comments
-
I made a big mistake by switching to Vodaphone from Sky, Sky said my package was going up by 50% so thought I would look elsewhere. Phoned VP and agreed a new package, received an email and discovered they had put me on the wrong tariff, they asked me to phone them on activation date and they would upgrade me to the package I asked for. Phoned on activation day, they said I should call again the next day because my account had not been set up yet. Takes ages to get through btw. Received router, only to find I can't get a wifi signal upstairs in the bedroom, never had an issue with Sky. Called VP this morning, they said I should have been told when I took out the package (Superfast 2)that the signal would not reach other rooms, I said was not told this and would definitely not have gone with VP is this was the case. They now say I have to pay an extra £6 per month to get their Pro account. This means I will now be paying more than Sky's offer. Was put through to three different departments, one said a technician would come to my house to install Pro, next person said this was rubbish. Arrrggghhhh!!!! Don't not use VP if you can help it.
- Location
-
- Location
- Bath
- Reviewing
- Vodafone
- Date
- 2020-09-16
- Comments
-
Very, very poor customer service and technical support. Avoid like the plague!
- Location
-
- Location
- Peasmarsh
- Reviewing
- Vodafone
- Date
- 2021-02-02
- Comments
-
Expected broadband speed to be low but issues with WiFi contention caused extra issues which vodaphone promised to resolve but didn’t ring back & is still ongoing.
- Location
-
- Location
- Norwich
- Reviewing
- Vodafone
- Date
- 2019-03-09
- Comments
-
After changing provider to Vodafone I should have had a seamless transition but alas have been without broadband for ten days now. I have made numerous calls to Vodafone (some lasting multiple hours) trying to get this sorted out and have been given several dates that my broadband would be activated and still nothing. I would strongly recommend another provider if you want decent customer service. And for the pleasure of this non service I am still being charged for it. Terrible service.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-01-12
- Comments
-
Dreadful - avoid at all costs. This is the worst broadband provider we have ever had. It continually drops out - we have to turn WiFi off and on again continually. It is impossible to get any support from Vodafone.
- Location
-
- Location
- Crewe
- Reviewing
- Vodafone
- Date
- 2018-01-05
- Comments
-
Awful service office !!!! Home Internet awful !!! from December 19, I have a contract 3 weeks later, there is no internet all the time. I do not recommend . zero respect to the customer !!!!
- Location
-
- Location
- Bedfordshire
- Reviewing
- Vodafone
- Date
- 2019-03-19
- Comments
-
Where do I begin! It is hands down the worst broadband i have been with. I have wasted hours speaking to them on the phone with no success. They shirk responsibility and drag out the whole process. My problem was slow speed and constant dropping of connection. What a joke of a service. I strongly advise you think twice before going with Vodafone.
- Location
-
- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2020-11-26
- Comments
-
Absolutely awful experience. Terrible customer service for such a big company. Had no internet for 8 days, was told repeatedly by vodafone it would be up and running in a few hours.. it took 3 visits from an openreach engineer for vodafone to realise they had mid-sold is a fibre product. Was offered zero compensation for the whole incident, before being told I have to send my router back or I would be charged £72. Stay away from them
- Location
-
- Location
- whitby
- Reviewing
- Vodafone
- Date
- 2021-12-22
- Comments
-
Total joke of a company & never again will i go back to Vodafone. My internet was very very slow. So started speed testing and i was only getting around 16g all the time. I am paying for fast fibre. My speed should be Max – 44g Min 30g and what i did not see when joining them on their web site but it does say on my paper contract theres a Min guaranteed speed of 23g. So contacted them by chat line and they said my speed was at 44g & to test using www.speedtest.net which is what i was using anyway. I then had to phone a engineer who first i could hardly understand and he said i was getting 44g. Then after i started carrying on with him. Hi said look your min guaranteed speed is 23g and that’s what your getting. `Yet he had just told me 44g` I said will i am only getting around 16g and he said that’s good and all you will get. Then put the phone down on me. I then what down to my mates house who is on Vodafone to test his and his speed should be 66g. But all he was getting was speeds around 25g and its been the same in the 4 times i have been down. I am paying for fast fibre and getting standard speeds, So you can clearly see what there are doing. Offering fast speeds at the lowest prices and supplying you with the min guaranteed speeds. Same as talktalk did years ago. Shocking & disgusting. Go with them if you dare.
- Location
-
- Location
- Sutton Coldfield
- Reviewing
- Vodafone
- Date
- 2022-09-24
- Comments
-
Vodafone have to be the most incompetent company I have ever had the misfortune to deal with. Here’s why;
Order accepted by Vodafone 12/08/22 with an advised installation date of 07/09/22. Not ideal but ok, I’ll live with no internet for a week or two after Virgin removed.
Morning of 07/09 arrrives with no confirmation of time etc, so I call to check. Despite taking a day off work to ensure they are able to install, I am advised it won’t be this day, but the following day. Patience now being tested.
Next day, nothing.
After numerous phonecalls, Vodafone finally admit they have no idea when I’ll be connected.
Eventually, a week and a half later, they arrive to install. Too late, I have returned to Virgin, who have been excellent in reinstalling.
A lesson learned, Vodafone broadband is a shambles of a business.
- Location
-
- Location
- Edgware
- Reviewing
- Vodafone
- Date
- 2023-05-30
- Comments
-
Literally the worst service, the worst provider, the worst everything. I cant count how many times I have been on the phone with them regarding their service, and subsequently refunds that were not processed. It is a horrendous company that make promises and provides no service whatsoever. AVOID getting broadband with them!
- Location
-
- Location
- Cambridge
- Reviewing
- Vodafone
- Date
- 2020-06-11
- Comments
-
NEW JOINERS BEWARE (AVOID AT ALL COSTS): After using Vodafone broadband for over a year now, I found that my internet regularly dropped to around 7 Mbps (made video calls painful and voice calls difficult) and sometimes as low as 0.12 Mbps (completely unusable) with the contract stating average speeds of 35 Mbps. After numerous exchanges with the technical team at Vodafone (who seemed like they didn't really care and gave cookie-cutter responses) I decided that by upgrading my internet may solve my problem. I contacted the Vodafone sales team (who was equally stand-offish) asking for an upgrade only to be told that I would be tied down with yet ANOTHER 24 month contract, THEY EVEN SUGGESTED I LEAVE AND PAY THE LEAVING FEE TO EXIT MY CURRENT CONTRACT!! I have never experienced such poor customer service in my entire life, let alone by such a large company.
- Location
-
- Location
- Bristol
- Reviewing
- Vodafone
- Date
- 2021-05-19
- Comments
-
Shocking Internet coverage and even worse customer service. Counting down the days to the end of my contract. Avoid at all cost!
- Location
-
- Location
- Dorset
- Reviewing
- Vodafone
- Date
- 2024-02-01
- Comments
-
I switched from BT to Vodafone, big mistake, on activation day, no broadband, called them to be promised that day or next neither happened, was promised engineer on 3rd day, that didn’t happen either, decided I didn’t want to be one of their customers, customer services communication, appalling, was left with no internet, could not operate my apps on phone, my central heating was on full heat, could not switch off without the app, have gone back to bt, word of warning avoid Vodafone.
- Location
-
- Location
- Newmarket
- Reviewing
- Vodafone
- Date
- 2017-12-12
- Comments
-
Unless you want to risk getting stuck in a contract for a service that only works with a wired connection - AVOID LIKE THE PLAGUE! All these guys can tell you is that they 'Dont guarantee a WIFI connection' and there is nothing else they can do.
The first 10 months of the contract were fine but now I regulary have WIFI download speeds of less than 1mgb when sat 2 foot away from the router and makes the likes of sky q unusable. Have spent hours going through configuration settings with them over and over again. Very few houses around me so no excuses to be found on channel settings etc. Nor has my house grown thicker walls overnight. They are not interested in escalating and will not consider sending a replacement router.
Their customer service is literally horrendous. Im sure there a number of customer reviews testifying a decent service, but if you value your time and money, please dont take the risk and shop elsewhere.
- Location
-
- Location
- Halifax
- Reviewing
- Vodafone
- Date
- 2018-03-01
- Comments
-
Do mot make contract with vodafone, i have spent hours and hours chasing vodafone customer service and complain deptt but issue hasnt been resolved yet, trust me once you sign the contract they will bully you as much as they can e.g with me when i rang them they said we need to run wire speed test at the time when there customer service is open, but when they are closed they wont take the speed test result that you run on app or on pc, they will try there best to justify that they are sending this much speed on your connection, even they told me that there is something wrong with your house internet wiring, get it checked and it was perfectly fine..
So guys dont buy the broadband from vodafone
Even its sound cheap but trust me it will cost you alot more than what it is.
- Location
-
- Location
- Norfolk
- Reviewing
- Vodafone
- Date
- 2022-10-31
- Comments
-
Switching to Vodafone Broadband was the worst decision from the get go.
I, like another reviewer was tols that the bedroom was the best place and since found out it was simply the engineers being lazy. I could have it moved for an £80 charge!
They ripped out all my previous working system and installed their fibre optic which has been nothing short of a nightmare. Money has been spent on resolving connectivity, I pay extra for a booster, yet come tea time I can not maintain a Zoom call.
My son's XBox will not work in the next bedroom either.
I am enrolled in expensive courses that I cannot attend live due to this.
Try and get help? What a joke.
Apps are inconsistently working. When I do get help and tests are done I am told that it's the tea time load is unsolvable.
Well, how on earth did we never have these issues before?
It's like going back to the Stoneage.
Stay away from this appaling, useless service.
- Location
-
- Location
- Scotland
- Reviewing
- Vodafone
- Date
- 2020-03-10
- Comments
-
Failed to connect service on time.
Failed to correct fault when service wasn't operational once they claimed it had been connected.
Refused to refund payment for the first month of contract when the service had been available for zero days due to their mistakes (unavailable for 5 weeks in total).
Failed to provide the welcome gift offered with package.
Ignored requests for welcome gift that should have been received with package.
So once connected all's good...
Well no....
Service repeatedly fails with no explanation
Service slows to a crawl for days or weeks on end (so I end up using my mobile hotspot - thankfully I have unlimited tethering but often means no internet or TV for others in household when I'm not home)
And despite having switched off their 'content controls', I'm still repeatedly referred to and blocked from accessing everyday sites because it's trying to redirect me to their content controls page which then fails to load leaving you with no way of accessing the site.
Overall, a total fail.
I'm counting the days until I can switch provider. You should not even for one second consider switching to this one. No deal they can offer (and subsequently ignore) is worth the risk of their inevitable total failure on every single measure of service provision, customer service, technical capability and honesty.
- Location
-
- Location
- Wales
- Reviewing
- Vodafone
- Date
- 2017-10-03
- Comments
-
Nightmare arranged broadband with vodafone, did not connect by agreed date, cancelled order, got b/band elsewere then nearly a month later bt turn up to set up my line a new order was created by vodafone without my consent avoid like the plauge
- Location
-
- Location
- Lancashire
- Reviewing
- Vodafone
- Date
- 2022-03-08
- Comments
-
Have the fibre broadband which is just as slow as the bog standard talktalk broadband I had before. Speeds are painfully slow even with just 1 device connected. They've had an issue on the line that their engineers have been "fixing" since December. It Constantly cuts out and the signal strength is pathetic. I should have known their broadband would be as bad as their mobile network. I'll be leaving the moment my contract is up, take my advice don't waste your time or money.
- Location
-
- Location
- Bicester
- Reviewing
- Vodafone
- Date
- 2022-09-10
- Comments
-
One of the worst broadband I ever had… rubbish customer service… always telling you to reboot, restart… not helpful at all.. have been with 6 different providers in six years… sky, nowtv, talk home etc…. they always say equipment is faulty… have never had any issues with previous providers… unfortunately stuck in a two year contract
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-03-18
- Comments
-
If I could give this zero stars I would! Worst service and worst customer support EVER!
Internet not worked properly since it was installed 6 months ago. Support has booked two engineer appointments over a weekend , both no shows, only for me to be told the engineers don’t work weekends!
Trying to cancel due to poor service and product and being told they won’t cancel without me paying out my contract. Even trying to charge me for an engineer to fix the issue caused by their engineer not fitting the router correctly
AVOID at all costs!!
- Location
-
- Location
- North yorkshire
- Reviewing
- Vodafone
- Date
- 2017-03-13
- Comments
-
I switched in November 2016 with the promise that my broadband service would be better than my previous supplier and I had 5 months of shockingly bad customer service including Vodafone staff lying to me, not following through on promises and staff blaming each other for poor service. My broadband speed was much slower than I've ever had with BT or Sky and non existent on numerous occasions. Vodafone blamed it on so many things that I lost count and I spent hours on the phone trying to resolve it - they even blamed it on my computer and told me to take it to PC world to get it fixed ! I switched back to Sky and this morning after plugging my sky router box in no more than 10 minutes later my broadband signal is working perfectly again. I would not recommend switching to Vodafone broadband to anyone.
- Location
-
- Location
- North west
- Reviewing
- Vodafone
- Date
- 2018-03-24
- Comments
-
AVOID AVOID AVOID
THE WORST BROADBAND COMPANY THAT I HAVE HAD TO DEAL WITH IN MY ENTIRE LIFE
YES IM ANGRY NOW
I was paying for 70mbs and only ended up getting 2 or 3mbs !!!
No gaming, streaming or webbrowsing for at least 3 months for me since i joined. I’ve experienced the stone ages for the last few months
I must have rang over 50 times to get the matter resolved and they have no clue what they doing. I just ended up cancelling everything
I shouldn’t have changed providers, worst mistake i’ve ever made
AVOID AVOID AVOID
- Location
-
- Location
- East London
- Reviewing
- Vodafone
- Date
- 2018-07-29
- Comments
-
Very poor customer service. Fibre broadband lag or drops or even disconnects for a while. Havent recieved service for 2 months and they could not fix the issue. Told them i would like to cancel and the advisor said either i pay £156 to leave the contract or the down time i had and paid those bills they will not refund. They just found a way to make money out of me. I would not recommend vodafone broadband. Rather go to talktalk, BT or plusnet.
- Location
-
- Location
- Morpeth
- Reviewing
- Vodafone
- Date
- 2019-06-09
- Comments
-
Switched from iDNET to Vodafone to save some money but so far it has been a mistake as I’m still without internet 6 days after my supposed go live date with Vodafone. I’ve contacted Vodafone support multiple times and they keep getting me to do the same tests with the master socket and hard reset of the router, even after explaining I’m calling about an existing issue and I’ve already done the check with the previous support agent I spoke to, its like logging a new fault with them every time you contact them. They keep telling me it will be resolved in 48 hours then when that passes they say it will be 24 hours yet no progress is ever made. Absolutely useless don’t switch to them.
- Location
-
- Location
- Barnsley
- Reviewing
- Vodafone
- Date
- 2019-08-16
- Comments
-
TERRIBLE!!!! was with talk talk for 12 month no issues consistent speeds switched to superfast 2 vodafone and cancelled 3 days later. Every afternoon at peak times my speed would drop to 1mbps then eventually lose connection. Customer service is bad takes ages to get through up to 30 min one time.
- Location
-
- Location
- B64v6ja
- Reviewing
- Vodafone
- Date
- 2021-10-29
- Comments
-
Crap service I had months of poor connection and the customer service was a nightmare
- Location
-
- Location
- Bath
- Reviewing
- Vodafone
- Date
- 2021-10-23
- Comments
-
Tried to get there new service unable to deliver it very rude could not get hold of anyone have now rejoined BT and returned all their stuff
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.