1,510 Customer Reviews over 38 pages
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- Location
- UXBRIDGE
- Reviewing
- Vodafone
- Date
- 2019-11-08
- Comments
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Really bad customer service. After upgrading my broadband package to 'Superfast 2' I was sent the new router which was faulty and I have been waiting for the new router for over two months and still haven't received it despite making over 10 phone calls spending over 10 hours over the phone, repeating everything over and over again.
- Location
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- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2021-04-08
- Comments
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Terrible customer service. I have ordered my home move on 8th march. They have advised me to decide the upgrade first so in my new home will be new upgraded broadband. Next day called again, another person said, you have to do the home move first then call for upgradeation. I was totally confused what to do. He reassured me that his pervious colleague was wrong. and ordered home move which should activate on 23rd march. They have confirmed me that engineer is coming on 23rd march to activate it. On 23rd march, All day i was awaiting for them, no one came. I called them on 24th march, they said they have called me and i haven't answered (Thats a lie!) They booked another home move order and confirmed will definitely activate before 8th april, As usual no one came. As usual they said to me someone called me and found me busy (another lie!!), each time when i chase them they keep passing the line to different person and test our patience. They have wastage my at least 3 hours each calls ....very very annoying ...big headache ... you buy headache by spoiling your money???? No-one should try this ever....
- Location
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- Location
- Stockton on tees
- Reviewing
- Vodafone
- Date
- 2018-04-26
- Comments
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I have just started with VODAPHONE yesterday 24/4/2018!was with origin .i had contact 3 different people to get my correct address I went live yesterday 10 am tried to register with VODAPHONE kept getting some error 491 ,had to contact techies had 3 different passwords finally got onto my VODAPHONE I haven't tried to register today 25 can't face it it is a farce !!!!! It really TALK TALK AND ORIGIN they were no bother THIS well it's sorted now ,but speed well I had 17 Mbs then it went to 8 Mb this morning it's been 9Mb then 2.5 Mb now it's 17Mb I quite frankly am sick of these ISP providers and these speeds they claim CAN reach I know they say it takes ten days to SETTLE in what does THAT really MEAN settle in BS i saw something recently saying the MASTS settle down? what is it a sailing ship ? Of course u have sites on the web telling you get a better router and some power line adaptors why don't the ISP providers with decent kit upfront I was told by origin the router was £40 pound and they will bill me "well I have 2 and I'll bill them I,m getting carried away now so I'll sign off tara
- Location
-
- Location
- Cannock
- Reviewing
- Vodafone
- Date
- 2021-07-30
- Comments
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I ordered my vodafone broadband online taking them up on an offer of a £75 gift voucher after 120 days, the time has come to claim my voucher and vodafone have passed the buck to a third party called giftcloud who have no record of my purchase despite me sending them a copy of the "proof of purchase email". They say Vodafone have no record either???? So how come Ihave a vodafone router and vodafone take money from my account.
I only took their offer as it worked out cheaper over the contract by having a £75 voucher.
Deceitful misleading uncooperative I'll never use vodafone again!!!!
- Location
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- Location
- Dumfries
- Reviewing
- Vodafone
- Date
- 2023-09-08
- Comments
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I have had continued hourly breaks in broadband service since it was installed 11 months ago. Time and time again I have phoned basically pleading to have an engineer sent out and occasionally they “book” one to visit. I am yet to receive an engineer visit and have since cancelled my direct debit, now they chase me for payment for a service I haven’t received. The company is a joke and their customer service is the punchline.
- Location
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- Location
- Horley
- Reviewing
- Vodafone
- Date
- 2019-05-16
- Comments
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Tried to join today as a new broadband customer, initially got denied due to a credit search (frustrating when I've got a good credit score) and then tried again as my partner and had no end of trouble. In the end after speaking with multiple "assistants" I gave up and decided it wasn't worth the hassle. If its going to be this difficult just to take out a policy with them I hate to think what their service will be like if I have a problem. Very disappointed and lots of time wasted.
- Location
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- Location
- Nailsea
- Reviewing
- Vodafone
- Date
- 2019-08-10
- Comments
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I have been stuck in 2 year deal with Vodafone and has been rubbish pretty much from the beginning. I missed to 30 day cancellation date much to my regret.
Customer service has been pitiful and frustrating (over 4hrs on numerous phone calls to convince them that I needed a new router at one point).
Speed currently 26mb and paying for over 57mb but can't be bothered to call them and suffer more frustration.
Quite often we use mobile data on phone than suffer the slow speed.
Only good news is that contract finishes soon.
My advice is to steer clear of vodafone.
- Location
-
- Location
- London - Tower Bridge
- Reviewing
- Vodafone
- Date
- 2023-03-13
- Comments
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I started my vodafone gigacube plan for 24 months in October 2022. It worked perfectly for the first 2-3weeks then issues started happening where I'd lose connection for hours randomly throughout the day affecting my ability to work from home. I called in multiple times and the agents tried different ways of fixing it. They concluded that it was due to maintenance works in my area which affected the signal and would only be resolved in over a month. As this was past my cooling period, I could not cancel the contract. They said that they would not charge me until the maintenance was stopped and the issue was gone. They would let me know when that was the case but I was never notified. In February 2022 I realised that I was still being charge and called them up. They said that they would only compensate me for 1 month. - Bear in mind that the month of september was full of the cube dropping service for hours which caused me a lot of issues working where I had to leave my house to a cafe for wifi. In October it completely stopped working and the vodafone team concluded that there was maintenance works and would only stopped in over a month from then. They said they would let me know when it was resolved but I never got notified...
Fast forward to the start of March now, they have found that the cube was also having problems and have fixed it but will only reimburse me one month of a bill when I had not used it for the last 5 months... All phone call evidences are recorded by the team to show the calls I had been through with them to evidence the above and my data usage being 0 all the past months is also tracked on there.
If I had known taking up a fresh contract with Vodafone would end up having broken and no service the next month +, I would have never done so...
They are intending to only refund one month of a bill.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2018-04-22
- Comments
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Well...I never took notice of these reviews specially about the dropping and I have now paid for it!! I though that this will happen to others and not to me!! How wrong I was! Changed from BT to Vodafone. They run on the same track but I don't understand why it drops so often when BT is pretty reliable (not a single drop in a year I stayed with them). Vodafone told me I needed to change the channel...kept doing that but no luck everyday at the beginning of the connection it dropped even for hours specially during the first 10 days. Sometimes i do work for home and put me in serious difficulties as delayed everything and deadlines I had to complied with . The speed-test I took were irrational, sometimes download was 53 out of 76 but most of the time in the 30s and even on several occasions 12, 15 and 22. Most of the time in the 40s . How do you explain this? Where is the Super-fast that they advertise? BT tried to persuade me not to move to Vodafone because if service goes down they do not have 24 hours service, so I told this to Vodafone and they told me they are wrong that they also have 24 hours support if line goes down. So one of the days that service went down and I had to do important work I rang support at 23 hours and in fact their technical support is NOT 24 hours, so they lied to me. The only positive thing i found was that I live in a four bed house and with BT even their super router as BT advertise and proud of, is a lot of nonsenses ( i still have to use an extender) but surprisingly with the Vodafone router connection reached all corner of my house when it worked (maybe a coincidence) but was dropping and dropping. It is really sad that a big company as Vodafone sells a product that are not able to provide to the public and moreover satisfy. They have so many problems (you only have to see this reviews) and is giving them such a
bad reputation. Or you have the equipment to provide a reliable service or better stay out Mr VODAFONE DIRECTOR please take note if you don't want your business to collapse. Customer services was OK never tried to put any hindrance when i decided to cancel (within the 30 days), the only annoyance is that when you call the usual stuff....if you want this press 1, if you want that press 2 and so on and so on...but when you get there it happens that it is another department and then there is another two telephone transfers before you reach the right department and you have spent 20 minutes on the phone waiting and another 20 explaining over and over again the issue. Why you bother to put an automated answering service it it never gets you to the right people. I think that Trading Standards should take notice of this, it is making people to loose so much time. Having said that this latter is the usual thing with all telephone companies and it is that they never learn....!!! I have come back to BT for the moment and for reliability but I have to say that among all the telephone companies BT has the the most dreadful customer service you can experience. You will be OK if you have no problems but if you do.... you better start saying your prayers beforehand....!!! I might comeback to Vodafone but before that I need to see that they have greatly improve and that they provide a steady service with no dropping! Of course, at the moment you get what you pay for....!
- Location
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- Location
- Reading
- Reviewing
- Vodafone
- Date
- 2023-10-12
- Comments
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Incredibly poor service. Order was cancelled without any reason and when I phoned up to complain they had no idea why. They also couldn’t get me the same connection date despite calling them within 10 mi utes of receiving the cancellation notice. Avoid if at all possible
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-07-21
- Comments
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Had a pretty bad experience with Vodafone. They promised a £90 Amazon voucher when I signed up with them through a comparison website. Clarified this when I spoke to the customer service team multiple times and they said yes it’ll be with you in a month. Didn’t happen, followed up a few times for some more empty promises and then just got directed to the complaints team. Internets ok, quite a few dips in connection and I’m pretty confident the speed isn’t super fast based on how it’s advertised. I’ve had better broadband at the same price without being hooked in by an offer that doesn’t exist. How does a company the size of Vodafone get away with that, mind boogling. Basically don’t go with them. Others are far better.
- Location
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- Location
- Kent uk
- Reviewing
- Vodafone
- Date
- 2023-03-14
- Comments
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Ultimately all connections are supplied by openreach. BUT the horrific hardware Vodafone supply as a Wi-Fi router is the bottom of the dregs. Constantly failing. Restarts don’t always resolve it needing to be turned off for 30mins at a time to have a breather. Still some devices not able to connect.
Rejection of correct passwords.
Absolute nightmare. Please just stay away.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2024-01-30
- Comments
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Switched from Sky to Vodafone, worked for 9 days then the router died, 3 days later after trying to call customer services/faults multiple times and can not even get to speak with anyone, logged online and on app, terrible customer service have now cancelled and gone elsewhere, I would never recommended Vodafone Broadband to anyone the customer service or lack of is shocking !
- Location
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- Location
- Hastings
- Reviewing
- Vodafone
- Date
- 2020-01-02
- Comments
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Call centre takes a minimum of 30 minutes to get through to. Vodafone decided to hike monthly charges mid contract which was unethical. Drop on line service was fairly common and the router not as good as previous BT one. A poor overall broadband and phone service supported by an even worse customer service experience. Have now chosen to leave because of this.
- Location
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- Location
- Grimsby
- Reviewing
- Vodafone
- Date
- 2018-07-24
- Comments
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Vodafone Broadband is very unstable always cutting out, struggles to play videos on you tube on the 30mb fibre swapped from BT definitely not as good, cancelled in the 30 day cooling off period worth paying a bit more and getting Virgin I would say.
- Location
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- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-08-17
- Comments
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It's awful service, I've spent 3 hours placing order on broadband setup. They ping-pong me from one operator to another, and now, imagine that you have a problem with the internet and it is urgent? After this i decided to use another (any another) provider
- Location
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- Location
- UK
- Reviewing
- Vodafone
- Date
- 2020-03-14
- Comments
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Broadband speed NEVER reached guaranteed minimum in 18 months. Agents just read from script so are of no use. Thought when Vodafone launched a broadband app things might improve, it doesn't work. So when choosing a broadband supplier don't be fooled by the speed promises (its controlled by the line to your home), just go for the cheapest.
- Location
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- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2019-09-06
- Comments
-
18 months contract with problems all the time, loosing connections every evening, slow speed, many calls and chats to customer service no improvement. Vodafone broadband is a waiste of time, cheapest but poor quality. Never again !!! Told my friends never go for Vodafone broadband . Better to add few pounds monthly and choose different provider. Very disappointed .
- Location
-
- Location
- Reviewing
- Vodafone
- Date
- 2019-05-06
- Comments
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Dreadful service it’s SSSSSOOOO unreliable I cancelled after 30days and went straight back to BT
- Location
-
- Location
- north Yorkshire
- Reviewing
- Vodafone
- Date
- 2017-08-24
- Comments
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Worst thing I ever did swop to vodafone. Package of mobile, broadband & landline sounded too good. Broadband crashes 4-5 times a day. Mobile not reliable. Lucky if get 1 consistent hour on broadband. thought at first it may need time to settle but have persevered for almost a year. driving me mad its SO unreliable. dont touch with a barge pole if outside major cities.
- Location
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- Location
- Sutton
- Reviewing
- Vodafone
- Date
- 2022-10-24
- Comments
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Seriously horrible experience from the time I signed up and until the delivery. they promissed 3 dates and every single one them were pushed back with out any notice. when I called, they had some notes to say technician tried to contact....
and after a month, I had some ove visited and no broadband kit deliverd.
I probably have contacted Vodafone via calles and chat about 10 times ( atleast) and there were heaps of apologies and "i am here to resolve your query" slogans but there were no action
I couldnt explain in words how long and pathetic the service is
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2017-08-08
- Comments
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I really regret changing from Sky, just did so as I was upgrading my phone and there was no line rental. Unfortunately the service got a lot worst almost exactly after the 30 day trial period or I would have swapped back. For a couple of weeks it was dropping every few minutes but that at least has improved now. It takes my ipad quite a bit of time to log in every time I turn it on, which was instantaneous with Sky.
- Location
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- Location
- Burton on Trent
- Reviewing
- Vodafone
- Date
- 2019-01-29
- Comments
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They are one of the cheapest on the market for a reason. If it was FREE, I would say no to them! Download speed was a joke. They needed 10 days to do all the checks and speed judgement and guess what..it was still below any expected standards!! I used sky before and it was only the price that attracted me. CHEAPER MEANS WORSE!!! AVOID AT ALL COST!!! Oh and they said its due do my geographical location - complete and utter load of B*****S. Plusnet arrived and 3x faster than VODAFONE! AVOID!
- Location
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- Location
- Evesham
- Reviewing
- Vodafone
- Date
- 2021-04-14
- Comments
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I've had problems with my broadband for the last two months. 4engineers later. And it's still poor. Between 27 mwbs and 7.0 mwbs. Sick of ringing. Won't be renewing.
- Location
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- Location
- West Midlands
- Reviewing
- Vodafone
- Date
- 2018-12-08
- Comments
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Been with Vodafone broadband for 14months and its been fine, but all of a sudden, every evening my speed drops down to 5-9mbs told them and they claim my settings must be wrong. Even tho I've had no problems before. Will not be staying with these fools.
- Location
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- Location
- Ryde
- Reviewing
- Vodafone
- Date
- 2017-12-27
- Comments
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have fibre as thought would be faster get between 1 and 3 down load. worse then my standard broadband. rang them they tested line said was a problem handed me over to tech team who said this speed was with in there acceptable perameters. So be warned don't sign up to a contract with the clowns
- Location
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- Location
- Essex
- Reviewing
- Vodafone
- Date
- 2020-08-20
- Comments
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AVOID! Moved away from Virgin due to high cost, thought I would try VF Broadband (big mistake) - when it works the speeds etc are hit and miss at best, however I have had the service for 2 months and it constantly drops throughout the day and continues to do it; I have spoken to their tech support (if you can call it support) but just get the runaround. I rely on this service, like most these days, for home working I have had to reinstate Virgin Media. I raised a complaint against them which again just got farmed around. Their customer service is woeful they make you trudge through the mire of their L1 outsourced service hoping you get bored and give up.
- Location
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- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2018-06-22
- Comments
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The worst provider ever. Highly incompetent staff who tell you lies. Openreach think they are a joke. I was left without a broadband for 20 days. Will never use them again
- Location
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- Location
- Cornwall
- Reviewing
- Vodafone
- Date
- 2022-03-08
- Comments
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My mum has been trying to set up broadband with Vodafone for months. When we originally set up the account they arranged for the installation in a months time. They day came, no one showed up. We rang Vodafone multiple times who seemed to be under the impression someone from outreach would be turning up that day. Eventually they realised after about 3 hours on the phone that this had in fact never even been booked in with outreach. We then were supposed to get a call back from Vodafone Tuesday, they never rang so we called them on Friday. Spent another good 2-3 hours on the phone with them until eventually they booked our installation in for next week Friday. Now 3 days before, we get an email from outreach saying they're not coming for another 3 weeks. Absolutely ridiculous service, Vodafone have done nothing to resolve this.
- Location
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- Location
- Colchester
- Reviewing
- Vodafone
- Date
- 2022-01-19
- Comments
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The wifi internet speed is so slow that I couldn't even make a WhatsApp phone call
- Location
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- Location
- Bilston
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
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Absolutely terrible .connection keeps dropping , speeds are way below advertised for fibre broadband . Really dismal service !!!
- Location
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- Location
- York
- Reviewing
- Vodafone
- Date
- 2019-08-22
- Comments
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This is an absolute disgrace of a company. I cancelled my broadband within 30 days because it was so poor (continuously dropping out the connection making it impossible for me to work from home). The person I spoke to assured me there would be no charge as I had cancelled within the required timeframe. A few weeks later I received a bill for £212 (the cancellation charge). I queried this immediately and I was assured by another employee that I had successfully cancelled the broadband and they would not take the money out of my account (I have a screen shot of this conversation). Two weeks later, £212 was taken from my account. I spoke to complaints who said this was because I didn't return the equipment within 30 days. I outlined that this was never told to me previously or I would have returned it immediately. Apparently it makes no difference that employees had failed to mention this TWICE (and had in fact assured me I wouldn't be charged)because it is in the terms and conditions. Why would someone not have mentioned this to me previously? It seems employees are also clueless of this fact. Complete money making scam. Avoid this company with a barge pole.
- Location
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- Location
- TW2
- Reviewing
- Vodafone
- Date
- 2018-08-24
- Comments
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Incredibly low quality from the start - miscommunication between internal departments, inaccurate information, continuous mistakes with the billing and a massive waste of my time on the phone repeating the unresolved issues again and again.
I would not try them again and certainly wouldn't recommend them!
- Location
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- Location
- Orpington
- Reviewing
- Vodafone
- Date
- 2018-12-04
- Comments
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DO NOT USE!
Ordered my broadband on October 10th still don't have it! I've had 4 activation dates, none of which have been met. Wasted more than 22 hours of my time trying to get to the bottom of the issue and still no one can tell my what the problem is our when they will actually provide me broadband.
In the end it was easier to cancel and go elsewhere than listen to their crappy hold music or wait for another call from them that doesn't materialize.
- Location
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- Location
- Brighton
- Reviewing
- Vodafone
- Date
- 2018-11-03
- Comments
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Awful company - do not be enticed by cheap fibre deals!! If you are likely to move home in the 18mnth contract, this is not for you. You either have to pay the extrortionatr early termination fee or take out a new contract at a much higher price. All in all this will cost us £150 extra, and we were over half way through our old contract (old address). They force you into a new contact by making the old one overlap, and do not give you a new cooling off period!!
Disgusting that huge, wealthy companies have to bleed people dry.
- Location
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- Location
- CROYDON
- Reviewing
- Vodafone
- Date
- 2022-09-25
- Comments
-
Vodafone is truly criminal in its operations. They do not supply what they promise in their contracts and there is no recourse to fix the situation;Avoid them entirely;avoid;avoid;avoid;avoid;avoid
- Location
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- Location
- Burnley
- Reviewing
- Vodafone
- Date
- 2020-03-16
- Comments
-
Absolute rubbish. App doesnt always work. speed is so inconsistent, and has been for the last 7 days and no resolution. And their customer service is non existent. As i type this ive been on the phone now for over 1 hour. listening to hold music. never again!!
- Location
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- Location
- Minehead
- Reviewing
- Vodafone
- Date
- 2023-10-18
- Comments
-
Switched from copper with Now TV to fibre with Vodaphone expecting better speed. Lost use of landline for two weeks; broadband slower and constantly dropping out. We now need to buy a booster to make inadequate router signal travel 20 feet, because Voda refuse to provide one. Customer service obdurant. Don`t use.
- Location
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- Location
- Stirling
- Reviewing
- Vodafone
- Date
- 2022-04-21
- Comments
-
I've got the deal for a broadband on 23rd of March. It's 21 of April already and the optical fibre haven't yet been connected. Since then two visits of city fibre engineer had been scheduled. On both of the visits no work was done. The first engineer did show up, yet prefer canvassing instead of the work he supposed be doing. The second engineer missed the appointment completely. Both time I was required to take my time off work and only just to be ommited by the engineer. Each time I've raised a complaint and new timeslots for engineer visit were proposed. I've told myself to give it a try for a third time, however I learned that my order get cancelled, thus I would be required to go through whole process one more time. I don't care enough to just stay with Vodafone (I've been Vodafone client for 4 years) and will not tolerate this any longer so I'm going to look for the other priver offers as I will recommend my friends to do likewise. Worst experience ever.
- Location
-
- Location
- Bolton
- Reviewing
- Vodafone
- Date
- 2022-09-01
- Comments
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I joined Vodafone on their superfast 2. I wasn't even hitting the speeds of superfast 1 package so i contacted them and they said it would automatically change to superfast 1 if my speeds weren't being met. It never did change and I was paying alot more for superfast 2.
I saw my contract out with lots of connectivity problems to which they only offered me £5 off my bill and never sent anyone out to look at the broadband no effort at all to try and fix the problem.
I am with Vodafone with my mobile too and I'm usually happy with them ad I've been with them for my mobile for 13 years, Pay as you go and contract.
Finally left Vodafone broadband and joined EE broadband. Since we communicated about the fault with the Internet 2 months into the contract, we've had big bill reductions, 5 engineers out, 1 here most of the day (in the house and outside box) they are determined to fix any fault.
Obviously because I now know the service I deserve I wouldn't go back to Vodafone for broadband. Seems they only care that the bill is paid. I feel they owe me money for charging me what they did for very poor service.
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.