1,510 Customer Reviews over 38 pages
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- Location
- Hampshire
- Reviewing
- Vodafone
- Date
- 2022-08-12
- Comments
-
Was only with them for 10 day. The Wi-Fi box they give u dose not give the speed they promise you. No where near good enough. They just wanted me to wait until the 14 days where up so I would be Tied in for two years and word have to pay to cancel. Very poor from a Company like Vodafone.
- Location
-
- Location
- Somerset
- Reviewing
- Vodafone
- Date
- 2022-11-23
- Comments
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Having moved to Vodafone Broadband at the beginning of this year I have had constant issues with wifi coverage within my home. This has lead to router, boosters and Alexa box changes. Recently I find my self with yet another Alexa booster box issues, that cannot be resolved as Vodafone are unable to provide a replacement box and cannot provide a forecast when they are able to. I find this disappointing when you consider the purchasing power of such a large company. Subsequently I have been told it is up to me to contact Vodafone to chase up the replacement for the t Alexa booster. I would have thought Vodafone would be able to order and send a replacement without the need for me to chase. Customer service is poor and when I wanted to raise a complaint the call handlers were unable to action the complaint or log it as they are not aware of a procedure for handling complaints.
- Location
-
- Location
- Durham
- Reviewing
- Vodafone
- Date
- 2018-06-07
- Comments
-
Shambolic service. promised speed not given.
Spent hours to resolve. Still ongoing.
- Location
-
- Location
- Merthyr Tydfil
- Reviewing
- Vodafone
- Date
- 2022-12-30
- Comments
-
Signed up to Vodafone broadband on 14 Dec just cannot get router from them should have been delivered on 9 Dec ready to go live on 14 Dec contact Vodafone twice and put complaint to Vodafone head office and still no router 30 Dec still waiting was told they send asp both deliveries failed avoid Vodafone if l was you they even took payment within two weeks of 14 Dec when it should have been up and running bad bad baf
- Location
-
- Location
- Buckinghamshire
- Reviewing
- Vodafone
- Date
- 2022-04-04
- Comments
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My household has been with Vodafone for a painstaking 19 months. First few months after set up were fine then 6 months in broadband reliability dropped, which Vodafone did discount on our monthly bills. A few months prior to our contract ending to present we may as well not of hand broadband. The WiFi will only connect to the TV which is directly next to the router and every other device says connected but no Internet so I have been having to use my mobile data to hotspot other devices in the house. I have contacted Vodafone on numerous occasions and they have confirmed the line is experiencing drop outs and sent out a BT engineer which hasn't solved the issue, was also told that the reason why its not connecting to one of my devices is because its a Samsung TV and the Samsung software blocks the WiFi? Then on my last occasion I spent 4 hours on chat to someone while they reconfigured the settings while trying to guide me through dismantling the BT Internet wall plug?! I was previously with BT and only switched as the monthly cost was becoming far too expensive but I never had any issues in the 4 years I was with them, after the last correspondence with Vodafone we have decided to switch back to our trusted BT for a better router, reliability and connection.
- Location
-
- Location
- Shreeve
- Reviewing
- Vodafone
- Date
- 2018-10-09
- Comments
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The WORST ever. Ages to swap, 3MB only. Kept on hold for hours. I mean HOURS. Staff don't know what they're doing but try and be helpful. Promise of call backs never happened. manager escalation never happened. CANCELLED. Will complain to Ofcom. Bad router, failed 3 times in 2 months, had a new one that keeps stopping. Not happy at all
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2020-02-19
- Comments
-
DO NOT WASTE YOUR TIME. The worst service i've ever received. Wasted hours and hours on the phone with them. No one has a clue, everyone will tell you different things.
- Location
-
- Location
- East Tilbury
- Reviewing
- Vodafone
- Date
- 2020-07-29
- Comments
-
One word be away from them. My internet was meant to be active on 8th of july. Engineer came and said can’t do because he is not multi skilled. So i thought can wait for more 2 days will someone came and everything will be sorted soon but no everyday i have to call them and hear only one thing till midnight it will be active. Its been 29th of july i m still waiting for my internet. Everytime new excuse. I will say just stay away from them. I have lost my whole business due to them can’t do anything without internet. If there was option i could give -5 stars.
- Location
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- Location
- Southampton
- Reviewing
- Vodafone
- Date
- 2018-06-27
- Comments
-
Abysmal. Just abysmal...
I took up Vodafone broadband as I was a mobile customer too, but this service was so bad it has lead me to leave Vodafone fully as a customer.
At first the broadband would work for 30 secs before dropping out for 45sec, this then grew to 90secs of dropout. After a week I'd had enough, I have never experienced this with broadband. Completely unusable. I went with another leading provider within 14 days cooling off period.
I will stick with one of the big names sadly as it will cost more. But the broadband service provided is much more reliable.
- Location
-
- Location
- chesterfield
- Reviewing
- Vodafone
- Date
- 2018-11-20
- Comments
-
DO NOT BUY!!!!!!
Guaranteed download speed 35mbps??
Actual download speed 3.88mbps!!!
Spoke on live chat several times during this period to try and resolve or cancel. Have to phone to cancel so after phoning a few times and being on hold for 20 minutes.... give up.
Today I waited and spoke to someone, cost to cancel £140.00 as i have had it for SIX WEEKS now.
Total time on phone 1 hour and 7 minutes.
IT'S AN ABSOLUTE JOKE!!!!
- Location
-
- Location
- Glasgow
- Reviewing
- Vodafone
- Date
- 2020-09-24
- Comments
-
Worst service ever. Speed been ridiculously slow consistently, and nothing got done about that. Customer service is none existent.
- Location
-
- Location
- uk
- Reviewing
- Vodafone
- Date
- 2022-01-31
- Comments
-
couldn’t write a worse review if i tried but unfortunately my brother was sold into buying it as it was cheaper than BT , it’s cheaper for a reason , nothing runs at a sufficient speed nor does it stick to its 60mb promise , if you ask me , stay clear
- Location
-
- Location
- south yorkshire
- Reviewing
- Vodafone
- Date
- 2021-04-23
- Comments
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Avoid vodafone broadband. If you have had a good experience you are extremely lucky. Claim tobe all uk based customer services.
I have spoken to iftaqar mustaffa and habib so far and they were all very ignorant.
- Location
-
- Location
- Morecambe
- Reviewing
- Vodafone
- Date
- 2022-04-06
- Comments
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Intermittent outages and a price hike mid contract. Avoid
- Location
-
- Location
- Uxbridge
- Reviewing
- Vodafone
- Date
- 2018-11-25
- Comments
-
Very slow download speeds(5mbps) when they garanteed 50+mbps. Don't bother calling them, the staff don't have a qlue what's going on half the time. Massive struggle to get activated, sent 2 routers and we had to send one back. Do not accept the Internet dongle. Massive hidden charges!
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-05-10
- Comments
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Where to start with VF - Price is alright (Started at around £25 and later got discounted to £22.50 for the remainder of the contract)
Connection performance and reliability: Probably the worst I've ever experienced from an FTTC provider. They seem forever obsessed with locating a non-existent line or local issue, despite all evidence pointing to some kind of throttling or QoS on their network.
For reference, Originally quoted as a 66 meg down connection, later discounted after getting sub 40Mbps speeds, and then suffered under throttled 2mbps connection speeds during peak network usage toward the end of the term. I now get a consistent 60-70Mbps through EE with zero downtime or issues.
Don't believe their "Sync Rate" bull - it's VF's way of trying to pin any performance issues on a local issue.
Use any other ISP at this point. EE or Sky. Anyone else. Don't go near these clowns.
- Location
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- Location
- PAISLEY
- Reviewing
- Vodafone
- Date
- 2024-04-06
- Comments
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Dropped out regularly. Asian call centre is a joke. Unable to access my router, help promised was totally ineffective, then they gave up and I have transferred back to Virgin. I was glad to be rid of Vodafone and happy to pay to leave my contract.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-10-19
- Comments
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Switched from Sky about a month now. Speed is appallling. We cannot use Netflix particularly during the weekends. Download takes forever.Customer service kept trying to find fault with our devices even the BT box. Really sad
- Location
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- Location
- Cinderford
- Reviewing
- Vodafone
- Date
- 2019-10-24
- Comments
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Don't believe the bull about guaranteed speed. I am supposed to get 25mps but lucky if I get 12mps. Try to get the discount added and they have only ever done it once in 11 months. I live about 20 meters from the exchange too. so far taken 2 hours to download 3gig of game. Utter rubbish this lot. AVOID
- Location
-
- Location
- Essex
- Reviewing
- Vodafone
- Date
- 2022-04-07
- Comments
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Having had trouble with Vodafone for many months which was wholly unreliable they persuaded me to upgrade my system with a booster box. This upgrade proved even worse!! In my package I had “immediate access to the support team”. What nonsense!! I literally spent hours trying to contact them without success. Their chat line was useless and despite repeated requests for an engineers visit they did all they could to avoid this. Having decided to cancel their package I couldn’t even do this online as my internet connection kept freezing. After hours of trying by phone I finally managed to cancel. Never again. I switched to a Sky package which is perfect and upon receipt it made me realise even more how bad the Vodafone package was.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2019-11-09
- Comments
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Shocking speeds. Promised 70mbps on the package, apparently shouldn't go below 50mpbs currently getting 3.53mbps WIFI (speedtest). I am 1m away from my router. My 3G is faster than their internet. Plex Server buffers local files that is how slow this is. When I was with Plusnet, never dropped below 60mpbs on WIFI. Leaving for Virgin.
- Location
-
- Location
- London
- Reviewing
- Vodafone
- Date
- 2022-08-02
- Comments
-
Please do not use vodafone as a broadband provider, they will
You offer you the earth and you get nothing, i went from bt to vodafone the set up was set for a certain day, did it happen know, then all tne excuses come, you can never get through to the right person, loads of excuses from them why its not gone live on the day they said it would, blame openreach, and there fine on there end, im hoping i can get out of my contract as im only two days into it, every review on here is bad, the price im paying is i should of checked their reviews before hand, do not and i repeat do not bother with vodafone it will drain the life out of you , i don’t have hair, if i had i wouldn't have any left. Stay clear from them for youe own sanity.
- Location
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- Location
- Warrington
- Reviewing
- Vodafone
- Date
- 2019-08-27
- Comments
-
Oh dearie me. I went from Zen... to this. I am man enough to accept I was disastrously mistaken to believe that Vodafone's broadband - being almost half the price of Zen's - would be just as good.
The salutary lesson here is that not all broadbands are made equal. Our off-peak speed was 42.7Mbs. Better than Zen. Our peak speed... was 1.46Mbs, with 0.79Mbs upload. Friday, Saturday and Sunday 4pm to 11pm.
I tried to cancel on 14th day - which was a Bank Holiday - but "there was no one from that team available to take my call". Then spoke to someone on 15th day... and was told I had missed the cutoff.
I quoted their own website to them (which says 30 days) and they backed down.
The moral of the story may well be "you get what you pay for", but I paid much more for BT and that was poor. Zen was expensive but excellent.
My next destination is Now Broadband. My mother-in-law switched to them a month ago, and is very happy with speed and reliability (but then she was on TalkTalk before). Reviews are mixed for Now, but I'm prepared to give them the benefit of the doubt. And I have 28 days to cancel...
- Location
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- Location
- Glossop
- Reviewing
- Vodafone
- Date
- 2020-07-25
- Comments
-
So unrelentingly awful, I'm leaving them just two months into an 18 month contract.
Firstly, don't expect your activation to be on the date promised. Took several days and many phone calls to get that sorted.
Secondly, don't expect a reliable service. Our service has dropped in excess of 100 times in 8 weeks, yet Vodafone say that is 'normal'.
Thirdly, don't expect any support. Agents promise the world, safe in the knowledge that you will never be able to speak to them again. They mislead, and sometimes just lie.
Lastly, their complaints department is as useful as their support department.
- Location
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- Location
- Swindon
- Reviewing
- Vodafone
- Date
- 2018-08-01
- Comments
-
Hii everyone please don't go for Vodafone broadband cause the service is very bad the promiss u 30 day satisfaction but for me it's been 7months from day 1 till today still has issues when I sign up for 1 broadband contract they added 6,7 broadband connection on my account I had no idea wt was going on no 1 is bothered to sort the issues one day they suddenly cancelled my account but my broadband was still working I went in Vodafone store and showed them they were surprised to see my account is cancelled but my broadband is still working then they gave me new account and the guy in Vodafone store he transferred my broadband on my new account in another few weeks the suddenly cancelled my new account and transferred everything back to my old account I didn't even knew I didn't receive letter nor email not text I didn't knew wt was going on I call the every month or atlist 2or 3 times in month to make sure everything is fine they promise you fiber 38mb speed most of the time it's not even 15mb speed I won't recommend this Vodafone broadband to anyone.
- Location
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- Location
- Herefordshire
- Reviewing
- Vodafone
- Date
- 2017-10-26
- Comments
-
Incompetent and Dishonest. Frequent disconnections. Speed less than "guaranteed". Now the line has stopped working completely. They don't know when or if they will fix it. They couldn't be worse.
- Location
-
- Location
- Wrexham
- Reviewing
- Vodafone
- Date
- 2020-12-07
- Comments
-
possibly the worst internet i have ever used can’t even play a game of fifa without lagging, my data is more reliable than this, takes about 10 years to install a game, stay way from this i ter et provider so you don’t have the same problems as me :(
- Location
-
- Location
- canterbury
- Reviewing
- Vodafone
- Date
- 2018-11-12
- Comments
-
Absolute bunch of cowboys! Dont go with this broadband company its a joke. We applied for the broad band 1 month ago and waited 2 weeks for an activation date (7th november) we still havent got any broadband we have rang 100 times and they all just say you have to wait. Surely not your given an activation date to go live for a reason. so angry we are self employed without internet. Liberty takers!
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-04-19
- Comments
-
DO NOT CHOOSE VODAFONE!They agreed they would connect broadband on 8th April 2022 still not connected! I called them numerous times just get told they will provide an update and call back and never do. No attempt at resolution just pretend to empathise but do nothing to resolve or escalate. Keep away, they are useless!
- Location
-
- Location
- Doncaster
- Reviewing
- Vodafone
- Date
- 2021-11-25
- Comments
-
Crap...Avoid!!!
Buffering,Stalling and Useless.
Customer Service Inept and just pass you from pillar to post withoutout any resolution...
AVOID AVOID AVOID... WORST INTERNET SEVICE I HAVE HAD SINCE DIAL UP...
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-06-09
- Comments
-
We have had constant problems with our wifi since set up. When we told them we would leave, they offered us and upgrade for free, which would involve a new fibre connection.
An engineer came to install this but they didn’t send us a new hub box so we’re left without wifi. They then told us our order had been cancelled on their end and we would have to wait three weeks for a new one. We informed them that as a family of four, with two parents working from home, we cannot go without wifi for that long. So they offered to send us a dongle in the meantime. 5 days later and we still hadn’t received the dongle so we contacted them again only to be told that there was no dongle order and our hub box order has been cancelled again!
Everytime we contacted them we had a explain the situation to a different person, each of which promised us different solutions which nothing ever came of.
They have now told us they don’t know when our wifi hub will be delivered and we need to wait 2/3 days to find out. They have also advised us to go and buy our own dongle and they will reimburse us- despite having this in writing I can’t imagine they will be quick to send us the money.
We have decided to leave Vodafone due to sheer incompetence and disorganisation.
Would definitely not recommend.
- Location
-
- Location
- Leicester
- Reviewing
- Vodafone
- Date
- 2019-03-04
- Comments
-
I live in a 2 bed flat with 1 other person. We work full time and watch Netflix on 1 TV 1 hour a night if that. We also check emails in the evening. The internet drops out constantly- on phone and TV. The phones are brand new and NETFLIX on TV never dropped out for the 2 years I was with sky. I’m paying £20.00 for the privilege of this non existent service- STAY AWAY-do not bother with it! I want my money back!
- Location
-
- Location
- Coventry
- Reviewing
- Vodafone
- Date
- 2021-03-28
- Comments
-
Cancelled Virgin cause it was to expensive ,contacted Vodaphone and the nightmare began ! phoned call centre spent almost an hour got through, then halfway into the process was cut off after all my details were taken ,chat bot India next all details taken after 40 mins got acc no ,needed to confirm some details another Indian chat box who told me there was no record of my previous and no account existed ,so went through it all again another acc no given ,got letter confirming install and router phoned call centre who told me my application hadn’t been registered at all by Vodaphone ,since then I have spoken to five other Vodaphone staff and my total time taken has been 6hours trying to buy broadband ,account finally set up and router arrived but then I read TrustPilot reviews where 86% gave VPhone 1 star so I cancelled with Vodaphone ,asked them to collect router and they told me there was no record of it ! I must say this experience has almost sent me mad ,and to cap it all my direct debit details arrived this morning phoned VP but they told me they can’t cancel it now and I need to contact my bank , Worst company I have ever dealt with in my life ,gone back to Virgin at least they are capable of talking sense .
- Location
-
- Location
- Middlesbrough
- Reviewing
- Vodafone
- Date
- 2021-08-01
- Comments
-
Avoid this company at all costs.
I have been with their broadband service for 18 months and my contract comes to an end in 4 weeks time. During the whole of the 18 months the service has been absolutely dire - by far the worst service I have ever received.
The problems:
Download speed estimated at 35mbps when the order was placed - with a guaranteed minimum speed of 24mbps. I have NEVER received 24mbps never mind anything anywhere near 35mbps. My speeds have varied between 7mbps and 20mbps (with an average I would estimate at 15 to 16 mbps)
Dropout - the router signal drops out on average 3 to 4 times a day (sometimes only for a few minutes but very disruptive nevertheless)
Upload speed - non existent at around 1mbps
Customer service - absolutely dreadful. You go through the same routine every time you call (and always asked to send them a photo of your internet connection !!)
The app - all but useless. Doesn't work most of the time and when it does it is inaccurate. Supposed to be used to contact customer service - don't bother, it doesn't work.
And guess what - now I'm in my final month with renewal coming up my speed has suddenyl shot up to 27mbps download and 7mbps upload. Well they aren't going to con me into staying with them.
The problem, after reading the reviews is - who do you trust to provide a good service?
- Location
-
- Location
- Manchester
- Reviewing
- Vodafone
- Date
- 2022-05-06
- Comments
-
Vodafone - terrible provider! Do not waste your time.
Waiting 7 weeks so far for home broadband, rude Indian call centre staff follow the same script, sarcastic tone, unclear speech, time-wasting, putting you on hold for long periods then no resolution. Offering callbacks but no callbacks made.
At each call different excuses are given for the delays, no engineers, damaged cable on the area, full fibre not yet switched on in my area (so why tell me it is when you were selling it to me?!!!), openreach are causing the delays.
Either way Vodafone are the provider so are responsible for providing the service.
Never waited for internet connection for this length of time ever.
One for the Ombudsman and trading standards.
Utter shambles, sub standard customer service,deserve zero stars
- Location
-
- Location
- Newbury
- Reviewing
- Vodafone
- Date
- 2017-11-05
- Comments
-
Please don’t! Been complaining since July. Dropped connection speeds at 12mbps despite being on top package. They can’t fix it but keep closing my tickets as resolved. It’s not resolved!!!! Will be buying another and let this lapse as cheaper than cancelling.
- Location
-
- Location
- South East
- Reviewing
- Vodafone
- Date
- 2022-03-17
- Comments
-
Worst customer service on earth.
My mistake for asking to switch to them.
Vodafone's customer service reps insisted that I had set up the hub wrong and the problem wasn't anything to do with Vodafone. They continued to remind me of this. They threw me through 4 different departments "troubleshooting" the problem, asking me for photos of my sockets and turning my hub off and on repeatedly.
I cancel with them and in doing so find out that the date on the contract they sent me and the date they have "on file" was completely different.
Their hubs are faulty, their customer service reps struggle to communicate (they also hang up on you!), their documents and contracts are full of errors and their broadband service is nonexistent.
Ombudsman!
- Location
-
- Location
- Beachampton
- Reviewing
- Vodafone
- Date
- 2020-03-10
- Comments
-
I've had Vodafone for over a year in it been terrible, slow, intermittent. They have tried to fix it 4 times and every time they promise improvement but I just end up having to relog everything in again as they just say "reset the router" , the support is a call centre with a script so if you ask anything off-script they don't know, it feels very buskcetshop, just waiting for my contract to end in July then I will be free of them, if you are thinking about using them... at you pearl, I would not recommend them at all.
- Location
-
- Location
- Truro
- Reviewing
- Vodafone
- Date
- 2024-03-25
- Comments
-
We were woth BT, but their service was not great. Swapped to Vodafone. They are absolute rubbish. Connections weak in house despite having three boosters. Connection keeps cutting out for some devices but not others. Now seeking to cancel them and try another provider (prob BT again as they may well be the best of a shambolic bunch)
- Location
-
- Location
- Newcastle
- Reviewing
- Vodafone
- Date
- 2018-02-11
- Comments
-
I'm suppost to get 76 but I'm lucky to get 14...not happy with this supplier
- Location
The reviews published on this page are those of the individual authors who have warrantied that they abide by our review guidelines. Reviews are not the opinion of Broadband.co.uk.